55 jobs found

Complaint Officers in West Midlands, hybrid working Your new company We are partnering with a large, well established organisation within the regulated housing sector to recruit an experienced Complaints Officer (internally known as a Customer Experience Officer). This is a confidential vacancy, and full employer details will be shared with shortlisted candidates.Complaints are a crucial part of how this organisation learns, improves, and delivers safe, high quality services that residents can rely on. This role is ideal for someone who thrives in a structured, high volume environment, shows empathy, and takes real ownership of delivering thorough, fair outcomes. Your new role You will manage end to end complaint investigations for cases escalated beyond the informal stage. These cases often involve sensitive, complex and multi layered issues, requiring excellent communication, strong judgement, and a meticulous approach to fact finding.Key responsibilities include: Conducting timely, robust investigations into a varied caseload of tenant complaints Managing 15-20 open cases at any given time, each at different stages of the process Communicating clearly and consistently with tenants throughout their complaint journey Working collaboratively with internal teams to gather information and understand root causes Producing high quality written outcome letters and clear case documentation Managing competing priorities in a fast paced, compliance driven environment You'll play a vital part in improving customer satisfaction and ensuring tenants feel heard, respected, and supported. What you'll need to succeed Proven experience handling complaints within a regulated sector (housing, care, financial services, local authority, etc.)Strong background in end to end complaint case managementConfident liaising directly with tenants and colleagues across multiple business areasExcellent written communication skills, particularly in report and letter writingAbility to manage conflicting priorities while delivering work of a consistently high standardAdaptable, resilient, and comfortable working in a demanding environmentThis role will offer hybrid working after training. What you'll get in return This organisation is known for its strong team culture, commitment to resident experience, and supportive working environment. You'll be part of a team that is genuinely passionate about making a positive difference for tenants while maintaining professional and regulatory standards. You will be paid a competitive hourly rate and be paid on a weekly basis. This is a temporary assignment for 6 months, with the potential for extension. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Income and Property Administrator 22.5 hours per week / permanent / £27,110 per annum, pro rata / working at our central office in Hove, East Sussex (working pattern to be discussed at interview). YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what's right, we work with heart, and we build real connections - guide us in all our actions. We are looking for an Income and Property Administrator to join our Income and Property Management team. In this role, you will support the effective management of key housing and property functions by maintaining accurate records relating to rent collection, lease and housing management, resident information, and property compliance. You will ensure that all internal systems remain accurate, consistent, and up to date, including: Rent and former tenant arrears accounts Lease and housing management information Resident records Property and compliance data This is a dynamic and collaborative role, working closely with Income Officers to build strong communication links across the service. You will provide essential administrative support with rent arrears cases and liaise with appointed Debt Management Agents where required. You will be part of a small, dispersed Income team within Housing and Property Services. The team comprises the Income Team Leader, two Rent Officers, a fulltime Income & Property Administrator, and this vacant post. Working alongside our Supported Housing services, the Income team is responsible for the effective collection of the organisation's rent and associated property charges, contributing directly to the sustainability and impact of our housing services. If you are enthusiastic about this opportunity but don't meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we're looking for. We are looking for an enthusiastic individual who can work both independently and as part of a team. Ideally, you will have experience in a busy and varied administrative role, with strong digital skills and confidence using the Microsoft Office 365 suite. You will already have experience in a broad administrative position and be competent in using software applications, including MS Office and rent or paymentrelated databases. Strong communication skills are essential, as you will be engaging with colleagues and external partners at all levels. You will be selfmotivated, able to use your initiative, and capable of managing and prioritising your workload effectively. An eye for detail is important, along with demonstrable experience in reconciling data and handling financial information accurately. In addition, you will have a basic understanding of the key risks, challenges, and opportunities faced by young people that may impact their ability to pay rent, as well as a basic awareness of supported housing. If you would like any further information or an informal discussion about this post, please contact Should you require any assistance with our application process, please email us at . CLOSING DATE: Sunday 12 April 2026 at midnight. PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children's and Adults' Barred Lists) as well as comprehensive reference and activity check.

Housing Officer This is an excellent opportunity for a Housing Officer with experience in housing management, tenancy support, safeguarding and resident engagement to support vulnerable individuals and promote independent living. If you've also worked in the following roles, we'd also like to hear from you: Housing Support Worker, Housing Support Officer, Tenancy Officer, Supported Housing Worker, Accommodation Officer, Hostel Support Worker, Key Worker, Residential Support Worker, Tenancy Support Officer, Supported Housing Officer SALARY: £26,299 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England (CH41) JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours total spread across Monday to Friday (with occasional requests to help cover evenings/weekdays) JOB OVERVIEW We have a fantastic new job opportunity for a Housing Officer to support vulnerable individuals experiencing homelessness and complex needs within a supported housing environment. As a Housing Officer you will deliver high-quality housing management, tenancy support and safeguarding, ensuring residents are supported to sustain their accommodation and move towards independent living. Working closely with residents, external agencies and stakeholders, the Housing Officer will manage tenancies, address anti-social behaviour, and coordinate access to support services such as mental health, substance misuse and welfare benefits. This role requires strong communication, organisation and problem-solving skills, with a proactive and person-centred approach to delivering effective housing services. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Housing Officer include: Housing Management Delivery: Provide effective housing and tenancy management across allocated accommodation Property Inspections: Conduct regular property checks to ensure compliance with housing standards and health and safety regulations Resident Support: Offer guidance, signposting and access to external services to support resident wellbeing Tenancy Sustainment: Support residents to understand their rights and responsibilities and maintain successful tenancies Safeguarding Responsibilities: Promote safeguarding and ensure the safety of residents and staff at all times Risk Management: Maintain, review and communicate risk assessments and support plans Void Management: Ensure void properties are prepared and re-let promptly Income Management: Maximise rent and service charge collection Record Keeping: Maintain accurate and up-to-date records using internal systems Multi-Agency Working: Liaise with local authorities, support services and stakeholders to coordinate support Health and Safety Compliance: Carry out safety inspections and respond to incidents in line with procedures Resident Engagement: Build positive relationships, motivate residents and support progression into independent accommodation CANDIDATE REQUIREMENTS Previous experience in housing management, tenancy support or supported housing Experience working with vulnerable individuals, including those with mental health or substance misuse needs Knowledge of safeguarding principles and risk assessment processes Experience managing anti-social behaviour and tenancy-related issues Strong communication and interpersonal skills with the ability to build effective relationships Good organisational skills with the ability to prioritise workload and manage competing demands Experience with record keeping, reporting and case management systems Ability to work independently and as part of a team in a dynamic environment Understanding of housing standards, health and safety and compliance requirements A proactive, flexible and person-centred approach to supporting residents This role requires an Enhanced DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14535 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online

Harris Hill is delighted to be partnering with Emmaus Hastings & Rother to recruit an inspiring and values-driven Chief Executive . Location : St Leonards-on-Sea, East Sussex (TN37) Salary: circa £55,000 per annum This is a rare opportunity to lead a truly unique organisation supporting people who have experienced homelessness through community, purpose and meaningful work. About the organisation Part of the wider Emmaus UK federation, Emmaus Hastings & Rother offers more than accommodation it provides a home, belonging and opportunities to rebuild lives through its social enterprise. The community supports up to 23 companions working across two retail sites. About the role As Chief Executive, you will provide strategic, operational and cultural leadership , ensuring the organisation delivers on its mission while remaining sustainable and forward-thinking. You will work closely with the Board of Trustees, staff, volunteers and companions to create a safe, inclusive and empowering environment, while leading on: Strategic planning and governance Financial sustainability and organisational performance Social enterprise growth and innovation Safeguarding and regulatory compliance Community development and companion support External partnerships and stakeholder engagement This is a hands-on leadership role where visibility, compassion and strong decision-making are key. About you We are seeking a confident and empathetic leader with a strong track record in senior management. You will bring: Proven senior leadership experience in a charity, social enterprise or complex organisation Experience managing budgets, operations and organisational risk Strong people leadership skills, with the ability to inspire and develop teams Confidence working with boards and governance structures Excellent communication and relationship-building abilities A strong alignment with the Emmaus ethos of solidarity and community Emotional intelligence, resilience and a practical, hands-on approach A commitment to equality, diversity and inclusion Experience in homelessness, supported housing or social enterprise is desirable but not essential. To receive the full job pack or arrange an informal discussion, please submit your CV. Please note, CVs are reviewed on a rolling basis, and due to the high volume of applications, only suitable candidates will be contacted with further information. The deadline for full applications is 13th April , so please express your interest before this date . As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

We're recruiting a proactive and compassionate Sheltered Housing Officer. This is a fully on-site role (5 days per week), providing hands-on housing and tenancy management support to older and vulnerable residents living in sheltered housing schemes. You'll play a key part in maintaining safe, supportive, and well-managed housing environments - ensuring residents can sustain their tenancies, access the right support, and enjoy the best possible quality of life. The Role Deliver an enhanced tenancy and estate management service tailored to the needs of older and vulnerable residents. Work as part of a dedicated sheltered housing team to provide a proactive and person-centred housing management service. Regularly inspect schemes to ensure communal areas are safe, clean, and well maintained, reporting and monitoring repairs as needed. Coordinate with the voids and property teams to manage the rehousing process - from inspections to viewings and new tenancy sign-ups. Support residents to sustain their tenancies, access welfare benefits, and manage rent accounts - taking early action to prevent arrears. Identify and report any tenancy breaches, such as antisocial behaviour, illegal occupation, or subletting, escalating appropriately. Facilitate social activities and community events that promote wellbeing and reduce isolation within sheltered schemes. Work closely with support and care providers, local services, and voluntary organisations to meet residents' individual needs. Respond effectively to emergencies and ensure compliance with health, safety, and safeguarding procedures at all times. Gather and maintain accurate data on tenancy, void, and housing performance, supporting service improvement and resident satisfaction. Key Requirements Previous experience in housing management, supported housing, or a customer-facing role involving older or vulnerable clients. Strong understanding of tenancy management, rent arrears prevention, and housing legislation. Knowledge of safeguarding principles and experience raising alerts or working with vulnerable residents. Excellent organisational and communication skills - able to manage multiple priorities and engage sensitively with residents. Confident using IT systems to record, update, and retrieve housing information accurately. Self-motivated, empathetic, and adaptable, with a genuine commitment to improving residents' quality of life. Ability to work on-site across sheltered schemes five days a week, responding to resident needs and operational priorities. Educated to GCSE/NVQ Level 3 or equivalent; a housing qualification would be advantageous. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Jackat Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

We are looking to recruit a highly motivated Supported Housing and Welfare Rights Officer to our Housing and Welfare Rights Team based in Stockport. The Supported Housing and Welfare Rights Team provide a warm, friendly and responsive service to all clients supported by Creative Support offering support and guidance to clients, staff and partner agencies on matters relating to tenancies, housing law, welfare benefits advice and budgeting. Creative Support own and manage a portfolio of supported accommodation across the country for the purpose of enabling vulnerable adults with different needs to maintain a tenancy within the community. You will be responsible for a caseload of tenants residing in our supported accommodation, managing all tenancy related tasks including sign ups, Housing Benefit claims, arrears management, tenancy enforcement action and voids monitoring. You will take prompt, appropriate action to resolve cases and support our tenants to maintain their tenancies. You will be friendly, approachable and confident and able to communicate clearly with clients, staff and other partner agencies. You should not be averse to dealing with sometimes challenging and / or emotional cases and will demonstrate professionalism and empathy as necessary. You will ideally have some knowledge of the current Housing Benefit system. You will need to be self-motivated with a keen interest in rules and regulations and how we can use this knowledge to better achieve positive outcomes for our tenants and maximise Creative Support's income from its housing stock. This role also involves regular, regional travel. For an informal discussion about the role please contact Catherine Reilly-Cooper, Head of Supported Housing on . Vacancy Reference Number: 88263 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Creative Support's Development Pathway offers a structured induction and values-led training to help staff grow from entry-level to leadership roles. It empowers career progression through tailored learning aligned with national strategies and the WE CARE framework. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

Intensive Housing Management Officer (FTC) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Intensive Housing Management Officer (FTC) Location: Havering. This service does not have step free access Salary: £27,000 (Annual Equivalent) Shift Pattern: 6 month fixed term contract, 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours depending on service needs. About the Role We're looking for a Intensive Housing Management Officer to join our team on a fixed term basis to successfully rehabilitate and reintegrate our male residents back into the community. In this role, you will be responsible for maintaining social contact and company to enhance quality of life, enhance personal safety, health and security, sustainment of tenancy, and improving financial independence and economic wellbeing to support our residents back into the community. Our Complex Needs Accommodation provides supported accommodation, bespoke person-centred care and support as well as intensive housing management services in the community for adults with specific accommodation and well-being support needs. You will play a vital role in building safe, inclusive, and thriving communities for our residents. This dynamic position focuses on delivering high-quality housing management support, ensuring our properties are maintained to excellent standards and tenancies are successfully sustained. With a commitment to professionalism, teamwork, and customer service, you will address tenancy matters proactively, providing responsive support and fostering a positive environment where residents feel secure and valued. Key Responsibilities Include: Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary. Carry out regular occupancy checks. Ensure all repairs and maintenance issues are correctly reported and managed through to completion. Enhancing personal safety, health, and security through meaningful social interactions. Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary. Supporting residents to sustain their tenancies and achieve financial independence. Work with the wider team to support residents with their long term needs. Promoting economic wellbeing and helping residents reintegrate into the community. Complete safeguarding and other referrals where required. Other duties may include but is not limited to; maintain clean and tidy environments, removing rubbish, reporting repairs, ordering supplies, and other general duties. About You This role is ideal for someone who enjoys building strong relationships, approaches challenges with compassion and a non-judgmental attitude, and is motivated by finding practical solutions to support residents in achieving their goals. We re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people s lives! You will be a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships. What are looking for: Previous experience in coordinating/delivering activities and interventions with people from different backgrounds Experience of working with people of complex backgrounds and/or a good understanding of the sector Knowledge of risk management and risk assessment Knowledge of license conditions and public protection Knowledge of tenancy management, able to share knowledge with others in the team and residents Understanding of the housing and social needs of people with multiple and complex needs The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs. Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others Ability to influence and negotiate positive outcomes with others; Proactive in making decisions Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

PURPOSE OF JOB Housing Resettlement Officer Housing Resettlement Officer To act as a caseworker for housing applicants owed the main housing duty, providing advice guidance and assistance on the range of options available to resolve their housing problems and enable move on from temporary accommodation into settled accommodation. Housing Resettlement Officer To assess suitability on homeless applications carrying out investigations into areas of suitability and reach decisions within the framework of the Housing Act 1996 Part VII (Homelessness). Providing accurate and appropriate advice by assessing the support needs of clients and updating personalised housing plans. Refer cases to other sources of assistance where appropriate e.g. social care and health lettings agencies community and voluntary advice organisations. Assist in the council's reduction of temporary accommodation expenditure by ensuring that all avenues for temporary accommodation arrangements are explored. To work from our Community Hub in Central Maidstone, Trinity. MAIN ACCOUNTABILITES Housing Resettlement Officer To provide a dedicated and empathetic service to clients owed the main housing duty; assessing their housing and support needs; and to explore the appropriate interventions to remove the barriers to enable access suitable alternative accommodation. To have a comprehensive knowledge of all homelessness legislation, in particular Part 7 of the Housing Act 1996 (as amended) and the Homelessness Code of Guidance; as well as welfare benefits and social care knowledge. To assess and interview clients, including conducting home visits, in line with the Councils' statutory duties and relevant case law. To carry a caseload of homelessness main housing duty cases and develop, update and review Personalised Housing Plans for customers. This Plan will ensure that homelessness is relieved through active engagement with council and private sector services. To advise clients on full range of options to solve their housing problem, including registering on the Council's Housing Register, private renting, mortgage advice, supported accommodation options and shared ownership. To liaise with landlords to remove the barriers of move on including helping to resolve rent arrears, agreeing repayment plans, and offering incentives such as rent in advance and 6 months tenancy sustainment to secure private rented accommodation. To carry out income and expenditure assessments in order to access affordable housing option and affordability for move on accommodation To advise clients of available tenancy support services including income maximisation, Discretionary Housing Payments mutual exchange, debt and rent arrears advice and HB support. To have a full clean UK driving licence in order to conduct home visits at the client's home, prison, hostels, hospital or other locations as may be necessary. To write and issue statutory S184 decision letters, letters of referral to other authorities where an applicant's local connection lies elsewhere. To ensure full and accurate records of all clients, all advice and support provided. To maintain accurate written and computer records, reports, & other monitoring information as required in connection with the various duties undertaken. To develop effective working relationships with colleagues within Maidstone Borough Council, external bodies, service users, landlords as well as voluntary and other housing organisations. To deal with enquiries and correspondence from clients and their advocates, including solicitors, councillors, MPs, and other housing providers, in line with the Council's corporate response times. To assist with identifying households for nomination into direct lets, assessing suitability and recording this on their case. To complete administrative tasks related to the post as required.

An opportunity has arisen for a Temporary Accommodation Visiting Officer to ensure households in temporary accommodation are safe, suitable, and supported. The role involves conducting regular property visits, assessing accommodation against statutory standards, engaging sensitively with residents, and supporting improvements where needed. You will also help prevent and detect housing-related fraud and work collaboratively with internal teams and accommodation providers. Key Responsibilities Conduct regular visits to temporary accommodation, including bed and breakfast and nightly paid placements. Carry out suitability assessments and identify health, safety, and management concerns. Engage with residents, supporting wellbeing, mental health, and family needs. Identify safeguarding issues and make appropriate referrals. Verify occupancy, prevent, and report potential housing fraud. Maintain accurate records and contribute to service improvement initiatives. Person Specification Essential: Experience in housing, homelessness, or a related field. Experience visiting properties and working with vulnerable people. Knowledge of homelessness legislation, temporary accommodation standards, and welfare benefits. Strong communication, assessment, and record-keeping skills. Full, clean UK driving licence and access to an insured vehicle. If you have the relevent skills then please apply today!

Sheltered Housing Officer Teignbridge / Newton Abbot (Hybrid) 37 hours per week £15.12 per hour plus holiday pay, £19.64 Umbrella 2-3 month contract We are looking for a temporary Sheltered Housing Officer to carry out estate inspections and deliver generic housing management duties across a patch in Teignbridge. This role operates on a Mon Fri basis with an early finish on Fridays & hybrid working Driver essential MAIN OBJECTIVES: Carry out pull cord alarm tests Cary out estate inspections / walk-abouts Do some drop in support Be on hand to deal with any issues of anti-social behaviour / neighbourhood disputes Preferred Requirements: Experience in a similar role / housing or supported Understanding of the challenges faced by individuals in sheltered accommodation Excellent communication and interpersonal skills Ability to work flexibly and respond effectively to changing needs Empathetic and non-judgmental approach to supporting vulnerable individuals For more information about this position, please call Mark Grove on (phone number removed) or apply via this site

Marks Consulting Partners are currently looking for a Tenancy & Housing Officer to work with one of our Housing Association clients in London. What the Job Will Be Doing Delivering a front-line housing management service across a supported living portfolio, ensuring high standards of tenancy and property management Supporting tenants with learning disabilities and autism to sustain their tenancies and live independently Managing tenancy and leasehold responsibilities, including tenancy sign-ups, verification checks and ongoing tenancy support Carrying out regular property inspections and ensuring properties are maintained to a safe and high standard Responding to tenancy issues including anti-social behaviour, complaints and safeguarding concerns Providing advice on housing options, rights and welfare benefits to support sustainable housing outcomes Working closely with social workers, families, landlords and support providers to ensure effective housing solutions Monitoring performance targets including voids, arrears and service standards Ensuring repairs and maintenance issues are reported and resolved within agreed timescales Maintaining accurate records and reporting across housing systems Building strong relationships with internal and external stakeholders to support service delivery and continuous improvement What You Will Need Experience working within a housing officer, tenancy management or supported housing role Experience supporting vulnerable individuals, ideally those with learning disabilities or autism Good knowledge of housing options, tenancy management and relevant legislation Strong understanding of safeguarding and risk management Excellent communication and interpersonal skills Ability to manage a varied caseload and work independently Strong organisational skills with the ability to prioritise workloads effectively Experience working with multi-agency partners and stakeholders Full UK driving licence and access to a vehicle

Spencer Clarke Group are seeking a Housing Services Manager for a Local Authority Client in Spalding. In this role, you will lead and improve the Council's landlord housing services, ensuring safe, compliant homes, strong tenancy management, and excellent outcomes for tenants and communities. Duties: Manage tenancy and estate services across general needs, sheltered, and supported housing. Oversee rent collection, budgets, and financial performance, including the Tenant Hardship Fund. Lead, develop, and support a high-performing team of housing officers and coordinators. Ensure compliance with housing law, regulations, and safeguarding standards while driving service improvements. Qualifications and Experience: The successful candidate will have the following skills / experience: Proven experience in social housing management or housing policy development. Managing people and leading teams to deliver high-performing services. Budget management and financial oversight, including income collection. Delivering service improvements and regulatory compliance in housing or local government. What's on offer: Salary: £300 per day may negotiate higher for exceptional candidates, based on experience Contract type: 3 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on . INDSCGTK

What you'll do on a typical day: Carry out initial assessments of tenants, identify their support needs and seek to obtain support to meet those needs Ensure tenants remain safe in their home and community and are referred to services that can enhance their physical and mental wellbeing Review support plans periodically Maintain regular contact with tenants to monitor their welfare, health and wellbeing and deal with any concerns as appropriate Liaise with tenants, their families and other internal and external partner organisations as appropriate Report and monitor on site repairs Undertake smoke alarm and emergency pull cord checks. Complete day to day administrative tasks, responding to correspondence and emails Maintain records and record tenant contact appropriately Assist the Team Leader with routine housing management duties including health and safety and fire alarm checks, void management and enforcing conditions of tenancy. What you need to succeed in this role: At a minimum, you will be able to demonstrate: Previous experience in housing, community care and working with clients with mental health issues A sound understanding of the needs of vulnerable adults with complex needs, including mental health issues, learning difficulties and substance misuse issues The ability to manage complex and difficult situations in relation to vulnerable client groups, on your own The ability to co-ordinate and review tenant's support plans, enabling them to live as independently as possible, and advocate on their behalf The ability to manage risk effectively through risk management plans An ability to demonstrate sound judgment in a wide range of situations A proactive, practical, flexible approach Excellent interpersonal and communication skills Confidence in dealing with people at all levels Conscientious attitude and attention to detail A good standard of numeracy and literacy Strong administration and IT skills An ability to work autonomously as well as part of a team Some experience of housing management is desirable but not essential The ability to think on your feet and stay calm in a crisis

We're working with a Local Authority in Essex to recruit a Client Resident Liaison Officer to support the successful delivery of major works across their housing portfolio. This is a key, resident-focused role where you'll act as the main point of contact between tenants, leaseholders, contractors, and internal teams, ensuring residents are fully informed, supported, and engaged throughout improvement projects. You'll develop Resident Liaison Plans, coordinate consultations, and carry out home visits to understand individual needs. You'll also organise meetings, produce clear communications, support decant processes, and ensure access for contractors across all stages of works. In addition, you'll monitor contractor performance in relation to customer care and resident engagement, attend site meetings, manage enquiries and complaints, and support post-project feedback. We're looking for someone with strong communication and organisational skills, experience in a customer-facing role, and the ability to manage a busy workload. Experience in social housing or construction is desirable. A full driving licence and willingness to use your own vehicle are required. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

MUST HAVE FULL UK DRIVING LICENCE AND OWN CAR - YOU WILL NEED TO BE OUT AND ABOUT TO DIFFERENT LOCATIONS AT LEAST 4 x PER WEEK - BETWEEN OFFICE/ SCHEMES. CAN WORK FROM HOME 1 X PER WEEK Our vision is to create communities where everyone has a safe home in a place where theyre proud to live. Were big and were local. Residents are at the heart of all we and we use our size to influence positive change in the areas where we operate. Its also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions and words on a daily basis. As a valued member of the Southern Housing Team, youll embrace our Values to inspire others as well as yourself Provide an effective intensive housing management service for residents with identified support needs, working with external support providers, commissioners and other partners within relevant legislation, regulation and Service Level Agreements. (SLA). Carry out void management including pre-void inspections, obtaining referrals, assessing applicant suitability, completing risk assessments as necessary, tenancy fraud checks, affordability assessments, viewings, sign-ups, completing CORE and updating the tenancy management systems. Across supported housing schemes, manage and investigate tenancy breaches using informal and formal interventions. Start court action for ASB, debt, crime or nuisance issues and authorise notice to quit or notice to seek possession, liaise with our solicitors, prepare the court papers, attend court hearings, draft the eviction report and complete the eviction process. Complete property inspections across our supported housing schemes every fortnight or more frequently, to quality assure property condition and undertake call point testing, legionella testing, fire drills and health and safety inspections as required. Work with support providers and relevant agencies to manage complex cases including safeguarding, capacity issues and support concerns focusing on tenancy sustainment. Hold joint liaison meetings quarterly with representatives of the support providers/commissioners and other partners to review the various aspects of the Service Level Agreement and service performance. Escalate any concerns with support provisions to senior management and if appropriate follow the safeguarding protocol. Ensure we meet compliance obligations by facilitating access in relation to repairs, gas servicing, electrical, portable appliance testing (PAT) making available the appropriate documents to residents and support providers. Complete FRA actions within a set timeframe. Assist SH property colleagues in helping them with their planned works (stock investment, servicing contracts i.e. electrical, gas, water, cyclical works, aids and adaptations, asbestos, etc) Respond to complaints and resident feedback and ensure services support continuous improvement and positive resident experience.Essential: Demonstrable knowledge of working in supported housing / housing related support environment. A proven track record of working in a customer facing service where customer satisfaction was at the heart of the operation. Previous experience of managing relationships with partner agents, including negotiation of management agreements and monitoring of performance. Knowledge of legislation around health and safety and property management. Experience in managing and supporting projects. Skills: Being able to keep up-to-date with new technologies which can improve services or deliver value for money Ability to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face to face, emails and in writing) using customer friendly language Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer

We are currently recruiting for an experienced Temporary Accommodation Officer to support a busy Housing team within a local authority setting. This role is key to ensuring households in temporary accommodation are placed appropriately, managed effectively, and supported in line with statutory duties. Key Duties and Responsibilities for the Temporary Accommodation Officer : Manage a caseload of households placed in temporary accommodation , ensuring placements are suitable and compliant with legislation Arrange and coordinate placements into emergency, interim, and longer-term temporary accommodation Liaise with accommodation providers, landlords, and internal teams to secure and maintain suitable placements Conduct regular reviews of placements to ensure ongoing suitability and cost effectiveness Respond to tenant queries, complaints, and requests, providing clear and timely communication Monitor occupancy levels and assist in reducing the use of high-cost or nightly paid accommodation Ensure accurate record-keeping and maintain up-to-date case notes on housing management systems Support move-on processes into more settled accommodation where appropriate Work in line with relevant housing legislation, including the Housing Act 1996 and homelessness duties Requirements: Previous experience working as a temporary accommodation officer, homelessness, or housing allocations role within a local authority or housing provider Strong understanding of homelessness legislation and placement duties Excellent organisational and communication skills Ability to manage a busy and varied caseload effectively Why apply? Opportunity to work within a supportive and experienced housing team Competitive rates and flexible working arrangements Immediate start available If you have experience managing temporary accommodation placements and are available for an interim role, we would welcome your application.

Supported Housing Officer - London Full Time Pay - £17per hour PAYE plus holiday pay Are you passionate about helping people build brighter futures? Join our team as a Supported Housing Officer and play a vital role in empowering individuals to live independently.In this rewarding role, you'll provide tailored support to residents, help manage tenancies, and work closely with partner agencies to promote wellbeing and stability. Every day brings the opportunity to make a lasting impact. What we're looking for: Compassionate and resilient individuals Strong communication and problem-solving skills Experience in housing, support work, or a related field (preferred) What we offer: Competitive salary Ongoing training and development A supportive and inclusive work environment Be part of something meaningful-help transform lives through safe, supported housing. Apply today and start making a difference. Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Job Title: Supported Housing Officer Location: Matson Gloucester Salary: £26,000 - £28,000 per annum Job Type : Full Time, Permanent Elim Housing Group is a provider of affordable housing and support services in the West of England and Gloucestershire, our vision is 'to meet housing need and deliver homes that change people's lives'. Last year, our supported housing services helped to make a positive difference in the lives of over 1000 individuals or families. We are large enough to offer security, expertise and career progression, yet small enough to know our staff and neighbourhoods personally. The role is based at Taylor House in Gloucester, reporting to the Team Leader and part of the Supported Housing department. Taylor House provides accommodation-based support for single people and couples with complex, multiple and high-level support needs, aged 18+. 34 residents are housed in a mixture of self-contained accommodation and rooms with shared facilities. What you will be doing: As a Supported Housing Officer, you will be working closely with our clients, supporting them through difficult times in their journey. This involves working in partnership with other agencies and professionals, dealing with stakeholders and housing management issues as well as working closely with our clients on 1 to 1 basis. There will also be an opportunity for you to run a workshop in an area you enjoy. What you will need to be successful: Experience of delivering support services to clients in accommodation-based projects. Knowledge of Psychologically Informed Environments. Ability to manage your time effectively and prioritise your own work. Taking a proactive approach to targets and workload. Able to vary communication to suit the needs and preference of the individual, ensuring staff and clients are listened to and have opportunity to contribute their views. Benefits: Elim colleagues benefit from: 25 days annual holiday rising to 30 days. Annual paid day off for your birthday. Access to training and career development through Elim Skills Academy Company pension. Life Assurance. Annual bonus. Health cash plan, which includes discounts to a wide range of shops and services. Free onsite car parking Values: Elim CARES Values were created in partnership with our customers, staff, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully: C - Customers First - Customers are at the heart of our services and decision making. A - Aspirational and Accountable - We are ambitious for our customers, staff and stakeholders. We work with integrity, learn from mistakes and do what we say we will. R - Results - We work hard and deliver great results for our customers and for Elim. E - Everyone's view matters - We listen to understand, improve and build our services S - Supportive - We tackle challenges head on and inspire each other to achieve our potential. How to apply: For more details on the role and to apply please click the APPLY button below and you'll be redirected to our site to complete your application. If you need any assistance with your application, please contact HR. We want to ensure we are accessible for all applicants interested in a career at Elim. If you need any assistance with your application or are unable to access our website, please contact HR. We will be reviewing applications and contacting candidates who meet the job criteria regularly. Please submit your applications as soon as you can as this role will close as soon as a candidate has been appointed. We are continuously developing our inclusive, values driven culture that welcomes and embraces the diversity of our staff and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Candidates with the relevant experience or job titles of: Social Housing Advisor, Housing Needs Assistant, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Housing Assistant, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator may also be considered for this role.

An opportunity has arisen for a Temporary Accommodation Visiting Officer to ensure households in temporary accommodation are safe, suitable, and supported. The role involves conducting regular property visits, assessing accommodation against statutory standards, engaging sensitively with residents, and supporting improvements where needed. You will also help prevent and detect housing-related fraud and work collaboratively with internal teams and accommodation providers. Key Responsibilities Conduct regular visits to temporary accommodation, including bed and breakfast and nightly paid placements. Carry out suitability assessments and identify health, safety, and management concerns. Engage with residents, supporting wellbeing, mental health, and family needs. Identify safeguarding issues and make appropriate referrals. Verify occupancy, prevent, and report potential housing fraud. Maintain accurate records and contribute to service improvement initiatives. Person Specification Essential: Experience in housing, homelessness, or a related field. Experience visiting properties and working with vulnerable people. Knowledge of homelessness legislation, temporary accommodation standards, and welfare benefits. Strong communication, assessment, and record-keeping skills. Full, clean UK driving licence and access to an insured vehicle. If you have the relevent skills then please apply today!

Job Title: Income Officer Location: London Contract: Initial 6-Month Contract Hours: 37 hours per week Start Date: ASAP A Local Authority in London is seeking an Income Officer to support the effective management and collection of rental income across its housing portfolio. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in income recovery, rent arrears, or housing finance within a social housing setting. About the Role You will play a key role in maximising rental income and minimising arrears, ensuring tenants are supported to sustain their tenancies. Acting as a main point of contact for residents in relation to rent and payments, you will manage arrears cases, provide financial guidance, and work closely with internal teams and external agencies. Key Responsibilities Managing a caseload of rent accounts and monitoring arrears Contacting tenants to recover outstanding rent and agree repayment plans Supporting tenants with budgeting and signposting to financial support services Taking appropriate action on arrears cases, including escalation where required Preparing documentation for legal action, including court proceedings Liaising with housing officers, support services, and external agencies Maintaining accurate records and ensuring compliance with policies and procedures Contributing to income maximisation and tenancy sustainment strategies About You The council is looking to hear from candidates who have: Experience in income recovery, rent arrears, or housing finance Knowledge of housing legislation and arrears recovery processes Strong negotiation and communication skills A firm but fair approach to managing sensitive financial situations Experience working within a Local Authority or social housing environment (desirable) Ability to work both independently and collaboratively Apply If you have experience in income recovery or housing finance and are looking for an opportunity within a Local Authority setting in London , we would love to hear from you. Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity.