Claims Handler Legal Expenses Insurance

Insure Recruitment is working in partnership with a highly respected and expanding specialist legal expenses insurance provider as they continue to grow their Manchester-based claims function.

Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people.

Due to continued growth, they are now seeking an experienced Claims Handler to join their Before the Event (BTE) Legal Expenses Insurance team in Manchester.

As a Legal Expenses Insurance Claims Handler, you will manage a caseload of BTE claims from initial notification through to settlement. You will assess policy coverage, interpret wordings, and deliver a consistently high level of service to clients, intermediaries, and third parties.

Policy interpretation and coverage assessment are central to this role and will form part of the interview process.

• Manage legal expenses insurance claims from notification to settlement.
• Assess claims against policy wordings to determine coverage and liability.
• Deliver excellent customer service across all communications.
• Liaise confidently with clients, intermediaries, solicitors, and third parties.
• Work within agreed procedures, authority limits, and service level agreements.
• Maintain accurate and detailed claims records using bespoke systems.
• Collaborate with colleagues across multiple UK offices.
• Undertake ongoing training and stay up to date with legal, technical, and market developments.

You will join a supportive and collaborative Manchester-based claims team, with close links to the wider business. The role offers:

• A structured induction and onboarding programme.
• Regular in-person support from the Claims Manager.
• Opportunities to collaborate with colleagues across other UK offices.
• Clear development and progression pathways.

• Minimum of 2 years' insurance claims handling experience.
• Experience assessing claims against policy wordings.
• Excellent organisation and time management skills.
• Proven ability to deliver high levels of customer service.
• Confident and professional communication skills.
• Strong attention to detail and ability to work within procedures.
• Knowledge of Word, Excel, Outlook, and claims/MI systems.
• Legal Expenses Insurance (LEI) experience (Desirable).
• Insurance or legal qualifications (e.g. CII, CILEX, or legal background) (Desirable).

Candidates from any line of insurance claims (including liability, PI, commercial or title claims) will be considered provided they have strong policy coverage assessment experience.

This is a fantastic hybrid role, combining days working in the office and from home for a better work-life-balance. You will be working 3 days with your team and 2 days from home. Benefits include-

• Competitive salary.
• Private Medical Insurance, Pension scheme, Group Life Cover (after successful probation period completion).
• Salary Sacrifice Electric Vehicle Scheme.
• Financial support towards professional qualifications (CII / CILEX) (after probation).
• Annual salary reviews.
• Modern, friendly office environment.

Find out whether this could be your perfect next move. Call our friendly and experienced team on .

At Insure Recruitment, we partner with clients who are committed to building diverse, inclusive, and authentic workplaces. If you're excited about this role but don't meet every requirement, we still encourage you to apply- you could be exactly who we're looking for.