Process & Compliance Manager

Banbury

£40,000 - £50,000 (depending on experience)

Full-time Permanent

We are seeking a highly organised and analytical Process & Compliance Manager to join an Organisation based in Banbury.

This is a pivotal role within the business, working closely with the Operations Manager and reporting to the Operations and Sales Directors. You will play a key part in strengthening governance, enhancing operational processes, managing risk, and ensuring regulatory compliance across all departments including Operations, Finance, Customer Service, Sales, and Marketing.

A major focus of this role will be supporting the introduction and implementation of ISO 9001 across the business, helping to embed a structured Quality Management System (QMS) and promote best practice throughout the organisation.

This position would suit a meticulous professional who thrives on structure, accountability, and continuous improvement.

The Role

Process Management & Optimisation

• Develop, implement, and maintain standardised processes across all departments to ensure consistency, efficiency, and compliance.
• Lead the mapping, documentation, and version control of core business processes.
• Identify opportunities to streamline workflows, reduce costs, and improve productivity.
• Review existing processes to identify inefficiencies and risk exposure areas.
• Collaborate with department heads to enhance process performance and ensure adherence to documented procedures.
• Support the development and embedding of a formal Quality Management System aligned to ISO 9001 standards.

Compliance, Governance & Quality

• Support the introduction and ongoing maintenance of ISO 9001 within the organisation.
• Ensure company policies and procedures remain current, compliant, and effectively communicated.
• Identify compliance gaps and work proactively with department leaders to mitigate operational, financial, and regulatory risks.
• Promote structured governance practices to strengthen accountability and transparency.

Risk Management & Head Office Oversight

• Coordinate and oversee risk assessments for the Head Office building, ensuring compliance with health & safety, fire safety, data protection, and security requirements.
• Maintain and regularly review the Head Office risk register, ensuring risks are identified, assessed, mitigated, and documented.
• Work with relevant stakeholders to ensure appropriate controls are implemented and monitored.
• Ensure emergency procedures, health and safety policies, and compliance documentation are up to date and regularly tested.
• Act as a key point of contact for building compliance inspections.

Cross-Department Collaboration

• Promote effective communication between departments to ensure seamless operational coordination.
• Facilitate the sharing of information, best practice, and process improvements.
• Drive initiatives that improve accountability, efficiency, and regulatory adherence.
• Support a culture of structured governance and ownership across the business.

Training & Documentation

• Develop and deliver training to ensure employees understand and follow standardised processes and compliance requirements.
• Maintain comprehensive documentation including policies, SOPs, QMS documentation, and risk registers.
• Ensure employees have access to up-to-date procedural guidance relevant to their roles.

Continuous Improvement

• Stay informed of industry regulations and operational best practice.
• Proactively identify opportunities to strengthen governance, reduce risk, and enhance operational resilience.
• Encourage shared responsibility for compliance and quality across the organisation.

Ideal Compliance & Process Administrator:

• Experience supporting or implementing ISO 9001 (or similar quality frameworks)
• Strong organisational and analytical skills
• Experience in compliance, governance, quality management, or process improvement
• Confident working cross-functionally with multiple departments
• Excellent communication and reporting skills
• High attention to detail with a proactive approach