Customer Order Management Specialist

Location: Peterborough

Pay Rate: 18.97 per hour (PAYE)

Contract: 12 Months (Projected 24+ month project duration)

Work Pattern: Full-time (37.5 hours), Hybrid (3 days office-based)

Are you a proactive leader with a technical mindset and a passion for operational excellence? We are looking for a Customer Order Management Specialist/Supervisor to join a global leader in Peterborough.

In this pivotal role, you will bridge the gap between complex engineering specifications and world-class customer service. You won't just be managing orders; you'll be leading a team of four and acting as the technical heartbeat of the customer account, ensuring every product configuration is precise and every delivery is seamless.

• Team Leadership: Lead and mentor a small, dedicated team of four to drive departmental initiatives and service excellence.
• Technical Configuration: Interpret complex customer specifications and configure Level 1 Bills of Material (BOM). You'll liaise with Engineering, Purchasing, and Production to ensure technical "soft options" are feasible and accurate.
• Lifecycle Management: Oversee the end-to-end order journey-from initial entry and modifications to invoicing, credits, and logistics documentation.
• Cross-Functional Liaison: Act as the central point of contact, justifying development work for Engineering Change Requests and consulting with global plants on build availability.
• Customer Advocacy: Manage escalations with empathy and professionalism, fostering long-term relationships through proactive communication and support during customer site visits.

To excel in this role, you'll need to be as comfortable with technical data as you are with people. We are looking for:

• Experience: A proven track record in Customer Order Management or a similar technical/supply chain environment.
• Leadership: Previous experience guiding a team through complex workflows and driving continuous improvement.
• Technical Aptitude: The ability to interpret specifications and work confidently with Engineering Change Requests and BOMs.
• Communication: Exceptional interpersonal skills with the ability to translate complex technical lead times and policies into clear customer updates.

This is a long-term project opportunity within a flexible, hybrid working environment. While the initial contract is 12 months, the project is currently forecasted to exceed 24 months, offering significant stability and the chance to implement lasting process enhancements.

Ready to take the lead? To apply or discuss the role in more detail, please call Dani on (phone number removed).

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.