Client Service Executive

Client Service Executive

Our client

We are currently supporting a long-standing client who is looking to hire a Client Service Executive / Customer Service Executive due to continued business growth and the onboarding of new clients. This is an excellent opportunity to join a company known for delivering high-quality customer service, client support and account management. The business offers a hugely supportive working environment, with in-house training from day one and clear career progression as you develop within the role. Due to year-on-year growth, the company has expanded across two sites, making this an exciting time to join a growing customer service and client services team.

Hours: Monday-Friday, 37.5 hours per week (between 8:00am-5:30pm)

Location: Hampton

Salary: 25,000- 28,000 DOE + up to 2.5% annual bonus

Benefits: Private medical, life assurance, gym membership, generous holiday allowance, structured training

Job description

This is a varied and fast-paced customer service and client support role, working closely with the Account Manager to deliver an excellent service to an established client base. You will play a key role in client onboarding, account administration, customer communication and issue resolution, ensuring smooth day-to-day operations.

Key responsibilities:

• Acting as the main point of contact for day-to-day client and customer communication
• Providing high-quality customer support via phone and email
• Producing key client documentation accurately and within deadlines
• Managing new vehicle orders, progress updates, contract creation and deliveries
• Responding to client and driver queries with professionalism and care
• Creating monthly invoices and recharges
• Authorising external supplier orders
• Producing regular and ad-hoc client service reports
• Supporting rescheduling requests and early terminations (with guidance)

Key skills

• Previous experience in customer service, client services, account support or customer support
• Excellent written and verbal communication skills
• Strong organisation skills with high attention to detail
• Ability to work accurately and efficiently in a fast-paced environment
• Confident handling multiple client queries and priorities
• A proactive, collaborative team player with the ability to work independently

What's on offer?

• Competitive salary of 25,000- 28,000 DOE + up to 2.5% annual bonus
• 25 days holiday (increasing to 30 with service)
• Generous sick pay and life assurance (3.5x salary after 6 months)
• Pension scheme and private medical insurance (after assessment period)
• Subsidised gym membership
• Annual salary reviews and a clear career progression pathway
• Smart office dress code and an inclusive, supportive working culture