Head of Operations

We are seeking an experienced and commercially astute Head of Operations to lead performance across our multi-site domiciliary and complex care services in the North West.

This is a senior leadership role with direct line management of all Registered Managers. You will be responsible for strengthening governance, driving workforce stability, improving operational performance, and ensuring sustainable growth - while protecting our nurse-led care model.

This is not a maintenance role. We are looking for a leader who can bring structure, accountability, and measurable improvement across multiple regulated services.

Key Responsibilities

• Provide direct leadership to all Registered Managers
• Drive KPIs across compliance, staffing stability, retention, and financial performance
• Strengthen Regulation 17 (Good Governance) frameworks
• Lead CQC inspection readiness and quality assurance programmes
• Improve rota governance and workforce planning
• Own operational performance against budget and margin
• Act as senior escalation point for operational risk
• Maintain relationships with ICBs, commissioners, and case managers

You will work in structured partnership with the Nurse Director (clinical governance) and Head of Finance (financial oversight), with clear operational accountability.

• Essential ExperienceSenior operational leadership within domiciliary, complex care, or regulated health/social care
• Experience managing multiple services or senior managers
• Strong working knowledge of CQC regulations and governance frameworks
• Demonstrable track record of improving service performance
• Commercial awareness and financial literacy
• DesirableRegistered Nurse (RN) background
• Experience within nurse-led or complex care environments
• Experience working with ICBs or CHC-funded packages

Leadership ProfileWe are looking for a visible, decisive leader who:

• Holds senior managers accountable
• Uses data to drive decisions
• Remains calm and structured under pressure
• Balances quality, compliance, and commercial performance
• What We OfferSenior leadership influence across a growing organisation
• Clear governance structure and executive support
• Opportunity to shape operational standards and growth strategy
• Competitive salary (DOE)
• If you are an experienced multi-site operational leader ready to take ownership of performance, governance, and growth within a regulated complex care environment, we welcome your application.