Technical Consultant page is loaded Technical Consultantremote type: Remotelocations: Remote, United Kingdom: Remote, Germanytime type: Full timeposted on: Posted 2 Days Agojob requisition id: R26\_ Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. About the Role: As a Technical Consultant, you'll be responsible for the technical design, solution development, and post-implementation consulting and administration of solutions and programs on the Forsta platforms.As a member of a program team, you'll be working as a technical and development lead. You'll provide detailed technical design and specification of solutions.You'll also be responsible for Post-implementation activities that include on-going technical expertise and support of accounts; building relationships with client business and technical users; conducting platform training sessions; management, consulting and administration of solutions for clients who have contracted with Forsta for deployment and administration services; and working with other Technical Delivery team and occasionally third party offshore and onshore partners. Responsibilities: Act as the technical point of contact with the customer and other Forsta project team members. Assess client technical requirements and provide viable solutions. Development of technical specifications. Lead the development and deployment process working with the program management team. Adhere to the Forsta and customer's processes in place for project governance and delivery. Work with clients to integrate Forsta technologies into their business applications. Manage QA. Assist with client UAT. Providing solutions administration and overall on-going technical services as required for the client solution (Post Implementation Consulting): + Build a relationship with client management and team members. + Assists with managing services project budget. + Working with team members, on multiple accounts, manage all aspects of the on-going post implementation solution services. Work with the Pre-Sales team and Solution Architects for development and delivery of technical presentations in-person or online. Team Role and Management Structure : For project development activities reports to the assigned Program/Project Manager. Member of the Technical Delivery team reporting to Director or Senior Director, Technical Success. What you Bring to the Team: This role requires previous customer-facing experience along with technical and business assessment skills and the ability to articulate the value of technical solutions from a business perspective. The ideal individual will have knowledge of standard consulting operational processes, strong presentation skills and project delivery management experience. Education/Experience: Bachelor's degree in Computer Science or related discipline; relevant experience may substitute for the degree requirement on a year for year basis At least 2 years of experience in a similar role Technical Skills: Working knowledge with Jscript /JavaScript, HTML, CSS SaaS platforms and /or other comparable product experience Experience in working with data manipulation and process with different data formats (e.g. SPSS, CSV, Triple S, etc.) Data Visualization and/or Graphic Design a plus Communication Skills : Ability to intelligently converse about required business concepts and technologies with clients, vendors and internal team members. Demonstrated successful proposal development and presentation skills including excellent oral and written communication ability. Experience of working with clients. Interpersonal Skills : Ability to work as part of a multifunctional team. Demonstrates initiative, individual motivation and the drive to assist in sales initiatives from start to finish. Travel : Must be able to travel approximately 20% of the time.Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.All your information will be kept confidential according to EEO guidelines.Our privacy policy can be found here: Company Description Press Ganey
Apr 22, 2026
Full time
Technical Consultant page is loaded Technical Consultantremote type: Remotelocations: Remote, United Kingdom: Remote, Germanytime type: Full timeposted on: Posted 2 Days Agojob requisition id: R26\_ Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. About the Role: As a Technical Consultant, you'll be responsible for the technical design, solution development, and post-implementation consulting and administration of solutions and programs on the Forsta platforms.As a member of a program team, you'll be working as a technical and development lead. You'll provide detailed technical design and specification of solutions.You'll also be responsible for Post-implementation activities that include on-going technical expertise and support of accounts; building relationships with client business and technical users; conducting platform training sessions; management, consulting and administration of solutions for clients who have contracted with Forsta for deployment and administration services; and working with other Technical Delivery team and occasionally third party offshore and onshore partners. Responsibilities: Act as the technical point of contact with the customer and other Forsta project team members. Assess client technical requirements and provide viable solutions. Development of technical specifications. Lead the development and deployment process working with the program management team. Adhere to the Forsta and customer's processes in place for project governance and delivery. Work with clients to integrate Forsta technologies into their business applications. Manage QA. Assist with client UAT. Providing solutions administration and overall on-going technical services as required for the client solution (Post Implementation Consulting): + Build a relationship with client management and team members. + Assists with managing services project budget. + Working with team members, on multiple accounts, manage all aspects of the on-going post implementation solution services. Work with the Pre-Sales team and Solution Architects for development and delivery of technical presentations in-person or online. Team Role and Management Structure : For project development activities reports to the assigned Program/Project Manager. Member of the Technical Delivery team reporting to Director or Senior Director, Technical Success. What you Bring to the Team: This role requires previous customer-facing experience along with technical and business assessment skills and the ability to articulate the value of technical solutions from a business perspective. The ideal individual will have knowledge of standard consulting operational processes, strong presentation skills and project delivery management experience. Education/Experience: Bachelor's degree in Computer Science or related discipline; relevant experience may substitute for the degree requirement on a year for year basis At least 2 years of experience in a similar role Technical Skills: Working knowledge with Jscript /JavaScript, HTML, CSS SaaS platforms and /or other comparable product experience Experience in working with data manipulation and process with different data formats (e.g. SPSS, CSV, Triple S, etc.) Data Visualization and/or Graphic Design a plus Communication Skills : Ability to intelligently converse about required business concepts and technologies with clients, vendors and internal team members. Demonstrated successful proposal development and presentation skills including excellent oral and written communication ability. Experience of working with clients. Interpersonal Skills : Ability to work as part of a multifunctional team. Demonstrates initiative, individual motivation and the drive to assist in sales initiatives from start to finish. Travel : Must be able to travel approximately 20% of the time.Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.All your information will be kept confidential according to EEO guidelines.Our privacy policy can be found here: Company Description Press Ganey
Data Science Manager - Telematics page is loaded Data Science Manager - Telematicslocations: Bexhill / Hybrid: Leicester / Hybrid: London / Hybridtime type: Full timeposted on: Posted Todayjob requisition id: Job Title: Data Science Manager - Telematics Location: Bexhill/Leicester/London - Hybrid Welcome to Hastings Direct We're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture.We provide insurance for over four million customers, but we know there's even bigger opportunity out there - our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge.We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company.Pricing is more than just a number - it's a strategic capability. At the heart of Hastings is deep risk insight - continually improving how we assess, segment and price risk through data and analytics. The Role: Leading on our Telematics algorithm, enchaining its value for our customers (and in turn our business) by using the raw data to influence our pricing Hands on development supported by a small team that is only limited by the imagination of the individual in this role You'll be using the Telematics data set to manage our spread of risk and help to reduce prices for our customers based on their driving data as a opposed to traditional datasets Work with internal and external stakeholder to get the data you need and influence how that data might be presented to our customers Grounding all data and pricing decisions / practices in clear documented principles, as well as managing and developing processes that reduce the likelihood of errors occurring always with the customer in mind Ensure the customer is always delivered with a price that is fair, justifiable and in-line with our governance and processes Desire to continue learning new modelling techniques / finding new data sources to ensure we stay ahead of our competitors Managing and motivating a team of analysts to achieve the above outcomes What we are looking for: Strong Analysis and coding experience. Python preferred, but if experience is with other Comfortable working with and analysing numerical/statistical data Thirst for making change / Inquisitive, curious nature Collaborates well with colleagues from own team and other teams General insurance background/knowledge preferable Good communication skills, written and verbal Interview Process: Recruiter screening call1st Round - Intro call with Hiring manager2nd Round - Case study round What we will give you: Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Benefits: in addition to a competitive salary and £5k car allowance you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
Apr 22, 2026
Full time
Data Science Manager - Telematics page is loaded Data Science Manager - Telematicslocations: Bexhill / Hybrid: Leicester / Hybrid: London / Hybridtime type: Full timeposted on: Posted Todayjob requisition id: Job Title: Data Science Manager - Telematics Location: Bexhill/Leicester/London - Hybrid Welcome to Hastings Direct We're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture.We provide insurance for over four million customers, but we know there's even bigger opportunity out there - our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge.We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company.Pricing is more than just a number - it's a strategic capability. At the heart of Hastings is deep risk insight - continually improving how we assess, segment and price risk through data and analytics. The Role: Leading on our Telematics algorithm, enchaining its value for our customers (and in turn our business) by using the raw data to influence our pricing Hands on development supported by a small team that is only limited by the imagination of the individual in this role You'll be using the Telematics data set to manage our spread of risk and help to reduce prices for our customers based on their driving data as a opposed to traditional datasets Work with internal and external stakeholder to get the data you need and influence how that data might be presented to our customers Grounding all data and pricing decisions / practices in clear documented principles, as well as managing and developing processes that reduce the likelihood of errors occurring always with the customer in mind Ensure the customer is always delivered with a price that is fair, justifiable and in-line with our governance and processes Desire to continue learning new modelling techniques / finding new data sources to ensure we stay ahead of our competitors Managing and motivating a team of analysts to achieve the above outcomes What we are looking for: Strong Analysis and coding experience. Python preferred, but if experience is with other Comfortable working with and analysing numerical/statistical data Thirst for making change / Inquisitive, curious nature Collaborates well with colleagues from own team and other teams General insurance background/knowledge preferable Good communication skills, written and verbal Interview Process: Recruiter screening call1st Round - Intro call with Hiring manager2nd Round - Case study round What we will give you: Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Benefits: in addition to a competitive salary and £5k car allowance you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
Role and Responsibilities Analyse business requirements and translate them into clear technical/functional specifications that can be understood by stakeholders or used by developers Conduct business analysis to identify the best CRM solutions, whether existing or new, aligned with best practices Provide hands-on technical and functional support to CRM users, managing their requests and troubleshooting issues as they arise Test and assess cases, ensuring solutions meet requirements and quality standards Collaborate closely with developers to oversee deliverables, project progress, and adherence to specifications Occasionally assist IT with Dynamics 365 CRM configuration based on agreed specification Experience/Skills Ideally, a graduate in Computer Science, Business Analytics, or a related field Proven functional knowledge of Microsoft Dynamics 365 Customer Engagement, with some exposure to development or configuration Ability to interpret data, troubleshoot issues, and understand relational databases Experience with AI data models, including training models for error detection/correction, is a plus Strong skills in translating business requirements into practical solutions and documenting processes Experience working through full project lifecycles preferred An analytical mindset with strong attention to detail, excellent verbal and written communication skills Ability to prioritise workload and meet deadlines independently Proficient in Microsoft Office Suite Benefits Starting Salary - 50k- 57k (dependent on experience). Excellent progression opportunities. Life assurance, enhanced pension contribution & much more!
Oct 03, 2025
Full time
Role and Responsibilities Analyse business requirements and translate them into clear technical/functional specifications that can be understood by stakeholders or used by developers Conduct business analysis to identify the best CRM solutions, whether existing or new, aligned with best practices Provide hands-on technical and functional support to CRM users, managing their requests and troubleshooting issues as they arise Test and assess cases, ensuring solutions meet requirements and quality standards Collaborate closely with developers to oversee deliverables, project progress, and adherence to specifications Occasionally assist IT with Dynamics 365 CRM configuration based on agreed specification Experience/Skills Ideally, a graduate in Computer Science, Business Analytics, or a related field Proven functional knowledge of Microsoft Dynamics 365 Customer Engagement, with some exposure to development or configuration Ability to interpret data, troubleshoot issues, and understand relational databases Experience with AI data models, including training models for error detection/correction, is a plus Strong skills in translating business requirements into practical solutions and documenting processes Experience working through full project lifecycles preferred An analytical mindset with strong attention to detail, excellent verbal and written communication skills Ability to prioritise workload and meet deadlines independently Proficient in Microsoft Office Suite Benefits Starting Salary - 50k- 57k (dependent on experience). Excellent progression opportunities. Life assurance, enhanced pension contribution & much more!
Role and Responsibilities Analyse business requirements and translate them into clear technical/functional specifications that can be understood by stakeholders or used by developers Conduct business analysis to identify the best CRM solutions, whether existing or new, aligned with best practices Provide hands-on technical and functional support to CRM users, managing their requests and troubleshooting issues as they arise Test and assess cases, ensuring solutions meet requirements and quality standards Collaborate closely with developers to oversee deliverables, project progress, and adherence to specifications Occasionally assist IT with Dynamics 365 CRM configuration based on agreed specification Experience/Skills Ideally, a graduate in Computer Science, Business Analytics, or a related field Proven functional knowledge of Microsoft Dynamics 365 Customer Engagement, with some exposure to development or configuration Ability to interpret data, troubleshoot issues, and understand relational databases Experience with AI data models, including training models for error detection/correction, is a plus Strong skills in translating business requirements into practical solutions and documenting processes Experience working through full project lifecycles preferred An analytical mindset with strong attention to detail, excellent verbal and written communication skills Ability to prioritise workload and meet deadlines independently Proficient in Microsoft Office Suite Benefits Starting Salary - £50k-£57k (dependent on experience). Excellent progression opportunities. Life assurance, enhanced pension contribution & much more!
Oct 03, 2025
Full time
Role and Responsibilities Analyse business requirements and translate them into clear technical/functional specifications that can be understood by stakeholders or used by developers Conduct business analysis to identify the best CRM solutions, whether existing or new, aligned with best practices Provide hands-on technical and functional support to CRM users, managing their requests and troubleshooting issues as they arise Test and assess cases, ensuring solutions meet requirements and quality standards Collaborate closely with developers to oversee deliverables, project progress, and adherence to specifications Occasionally assist IT with Dynamics 365 CRM configuration based on agreed specification Experience/Skills Ideally, a graduate in Computer Science, Business Analytics, or a related field Proven functional knowledge of Microsoft Dynamics 365 Customer Engagement, with some exposure to development or configuration Ability to interpret data, troubleshoot issues, and understand relational databases Experience with AI data models, including training models for error detection/correction, is a plus Strong skills in translating business requirements into practical solutions and documenting processes Experience working through full project lifecycles preferred An analytical mindset with strong attention to detail, excellent verbal and written communication skills Ability to prioritise workload and meet deadlines independently Proficient in Microsoft Office Suite Benefits Starting Salary - £50k-£57k (dependent on experience). Excellent progression opportunities. Life assurance, enhanced pension contribution & much more!
