Our client, an Aerospace and Defence supplier is looking for a Project Manager to join them on a contract basis at their site in Reading. Due to the nature of the role, applicants must be sole British nationals and hold SC Clearance. Contract initially until November 2026 3 days per week onsite in Reading 87.16 p/h Umbrella, inside IR35 Role Description The Project Manager will be responsible for the end-to-end delivery of a new Digital HR solution, leading activity from RFP and supplier selection through implementation, go-live, and transition into operations. The role requires a hands-on, adaptable Project Manager who is comfortable working in a small team environment and able to operate at all levels-from drafting procurement documentation to managing senior stakeholders. While the primary focus is the HR solution, the role may also support other project management activities outside HR as required. Key Accountabilities End-to-End Project Delivery Lead delivery of the Digital HR solution across the full lifecycle: RFP and supplier selection Mobilisation and implementation Go-live, hypercare, and transition to BAU operations Establish and maintain effective project governance, plans, controls, and reporting Manage scope, schedule, budget, risks, issues, and dependencies RFP & Supplier Selection Own the schedule for and support the RFP process, including: Drafting and coordinating RFP documentation as required Managing inputs from HR, Commercial, Procurement, Finance, and Technical teams Supplier evaluation, moderation, and selection Work closely with Finance, Commercial, Procurement, and Architecture teams to ensure: Compliance with sourcing and contractual requirements A compliant, value-for-money supplier appointment Support contract award and mobilisation of the chosen delivery partner Delivery Partner Management Act as the primary day-to-day client lead for the selected delivery partner Set and manage delivery partner performance expectations against agreed plans, milestones, and contractual obligations Drive issue resolution, escalation, and recovery where required Work proactively with the delivery partner to minimise dependencies and mitigate delivery risks Ensure delivery outputs meet agreed timelines, quality, architectural, and security standards Ensure the solution aligns with customer expectations and requirements Stakeholder Engagement & Governance Lead engagement with key corporate functions, including Commercial, Procurement, Finance, and Programme Assurance Ensure the project aligns with governance, delivery, architecture, and security processes Maintain a strong, open, and constructive relationship with the Head of HR to enable timely resolution of delivery-related issues Manage senior stakeholders through: Clear communication Transparency Effective decision-making forums Lead the PI Planning aspects associated with this solution Collaboration with Architecture & Product Work closely with the Solution Architect to ensure delivery aligns with approved architecture and technical standards Partner with the Product Owner to align delivery priorities with HR business needs and outcomes Ensure business requirements are translated into deliverable, governed work packages Transition to Operations Lead planning and execution of: Cutover and go-live Hypercare and stabilisation Operational handover and service acceptance Ensure operational readiness, documentation, and ownership are in place before transition to BAU Flexibility & Wider Contribution Operate flexibly within a small team, contributing beyond a traditional PM remit where required Be prepared to support non-HR project activities as priorities dictate Balance hands-on delivery tasks with senior stakeholder management Skills and Experience Essential Proven experience as a Project Manager delivering COTS and/or Digital SaaS HR solutions Demonstrated delivery of at least two HR implementations from RFP through to live operation Experience leading RFPs, supplier selection, and contract mobilisation Strong experience managing external delivery partners and systems integrators Excellent stakeholder management skills, including engagement at executive level Strong understanding of project governance, financial controls, and assurance processes Experience working in Agile, Hybrid, or structured delivery environments Comfortable working across discovery, delivery, and operational phases Experience with Azure DevOps Familiar with working within security and assurance frameworks Desirable Experience working in small or lean delivery teams Experience delivering technology solutions in complex or regulated environments Familiarity with SaaS-based enterprise solutions
May 24, 2026
Contractor
Our client, an Aerospace and Defence supplier is looking for a Project Manager to join them on a contract basis at their site in Reading. Due to the nature of the role, applicants must be sole British nationals and hold SC Clearance. Contract initially until November 2026 3 days per week onsite in Reading 87.16 p/h Umbrella, inside IR35 Role Description The Project Manager will be responsible for the end-to-end delivery of a new Digital HR solution, leading activity from RFP and supplier selection through implementation, go-live, and transition into operations. The role requires a hands-on, adaptable Project Manager who is comfortable working in a small team environment and able to operate at all levels-from drafting procurement documentation to managing senior stakeholders. While the primary focus is the HR solution, the role may also support other project management activities outside HR as required. Key Accountabilities End-to-End Project Delivery Lead delivery of the Digital HR solution across the full lifecycle: RFP and supplier selection Mobilisation and implementation Go-live, hypercare, and transition to BAU operations Establish and maintain effective project governance, plans, controls, and reporting Manage scope, schedule, budget, risks, issues, and dependencies RFP & Supplier Selection Own the schedule for and support the RFP process, including: Drafting and coordinating RFP documentation as required Managing inputs from HR, Commercial, Procurement, Finance, and Technical teams Supplier evaluation, moderation, and selection Work closely with Finance, Commercial, Procurement, and Architecture teams to ensure: Compliance with sourcing and contractual requirements A compliant, value-for-money supplier appointment Support contract award and mobilisation of the chosen delivery partner Delivery Partner Management Act as the primary day-to-day client lead for the selected delivery partner Set and manage delivery partner performance expectations against agreed plans, milestones, and contractual obligations Drive issue resolution, escalation, and recovery where required Work proactively with the delivery partner to minimise dependencies and mitigate delivery risks Ensure delivery outputs meet agreed timelines, quality, architectural, and security standards Ensure the solution aligns with customer expectations and requirements Stakeholder Engagement & Governance Lead engagement with key corporate functions, including Commercial, Procurement, Finance, and Programme Assurance Ensure the project aligns with governance, delivery, architecture, and security processes Maintain a strong, open, and constructive relationship with the Head of HR to enable timely resolution of delivery-related issues Manage senior stakeholders through: Clear communication Transparency Effective decision-making forums Lead the PI Planning aspects associated with this solution Collaboration with Architecture & Product Work closely with the Solution Architect to ensure delivery aligns with approved architecture and technical standards Partner with the Product Owner to align delivery priorities with HR business needs and outcomes Ensure business requirements are translated into deliverable, governed work packages Transition to Operations Lead planning and execution of: Cutover and go-live Hypercare and stabilisation Operational handover and service acceptance Ensure operational readiness, documentation, and ownership are in place before transition to BAU Flexibility & Wider Contribution Operate flexibly within a small team, contributing beyond a traditional PM remit where required Be prepared to support non-HR project activities as priorities dictate Balance hands-on delivery tasks with senior stakeholder management Skills and Experience Essential Proven experience as a Project Manager delivering COTS and/or Digital SaaS HR solutions Demonstrated delivery of at least two HR implementations from RFP through to live operation Experience leading RFPs, supplier selection, and contract mobilisation Strong experience managing external delivery partners and systems integrators Excellent stakeholder management skills, including engagement at executive level Strong understanding of project governance, financial controls, and assurance processes Experience working in Agile, Hybrid, or structured delivery environments Comfortable working across discovery, delivery, and operational phases Experience with Azure DevOps Familiar with working within security and assurance frameworks Desirable Experience working in small or lean delivery teams Experience delivering technology solutions in complex or regulated environments Familiarity with SaaS-based enterprise solutions
AI Automation - SaaS Growth - Microsoft Ecosystem - Remote-First Culture Ready to join a fast-growing Microsoft and AI automation business at the exact point it scales into SaaS product growth ? Are you a commercially driven salesperson who thrives on outbound activity, building pipeline and closing meaningful technology deals? Do you enjoy the balance of hunting for new business while also growing existing customer relationships and uncovering additional revenue opportunities? At Jaam Automation , we're helping organisations modernise the way they work through Microsoft technologies, automation and AI. With strong year-on-year growth, an expanding enterprise customer base and the upcoming launch of our own AI SaaS platform, we're entering a hugely exciting phase of growth and looking for ambitious sales talent to help shape the journey. The Role at a Glance: New Business Development Manager - Microsoft & SaaS Solutions UK Remote-First Up to £65,000 Base Salary OTE £90,000 - £130,000 Uncapped + Accelerators Full Time - Permanent Your Background / Skills: SaaS Sales, Microsoft Solutions, B2B Sales, New Business, IT Services, Automation, AI Solutions, Full Sales Cycle Management Who we are: Jaam Automation is a UK-headquartered technology business helping mid-market and enterprise organisations streamline operations and eliminate fragmented manual processes using Microsoft technologies, automation and AI. Over the last three years, the business has grown strongly year on year, building a solid base of recurring customers while continuing to evolve our Microsoft and automation offerings. Now we're entering our next chapter. In 2026, we'll launch our own AI SaaS platform focused on agentic AI work management, creating a major shift into high-margin, product-led growth and opening up exciting commercial opportunities for the business and the sales team alike. We're a remote-first business with a collaborative, entrepreneurial culture where people are trusted to take ownership, move quickly and make an impact without layers of bureaucracy or micromanagement. Ready to help shape the next stage of growth? As Business Development Manager, you'll play a key role building pipeline, generating new business and growing existing customer relationships across Microsoft, automation and AI solution offerings. This is not a passive account management role. We're looking for someone with a genuine hunter mentality who enjoys outbound activity, creating opportunities and driving deals forward proactively while also identifying cross-sell and growth opportunities within existing accounts. You'll work closely with founders, marketing and delivery teams while helping shape how the sales organisation evolves as the company continues to scale. What your day might look like: • Generating new business through outbound prospecting and lead generation • Managing the full sales cycle from discovery through to close • Selling Microsoft-based solutions with a focus on AI and automation offerings • Building and managing your own pipeline activity • Growing existing customer accounts through cross-sell and upsell opportunities • Working closely with founders, marketing and delivery teams • Developing long-term customer relationships • Driving opportunities forward proactively and consistently • Maintaining strong activity levels across calls, outreach and follow-ups • Contributing ideas and feedback towards wider sales strategy and growth About You: • 3-5 years' experience within B2B technology sales • Experience selling SaaS, Microsoft solutions, IT services or technology solutions • Strong outbound sales and lead generation capability • Comfortable generating and managing your own pipeline • Proven ability to close opportunities confidently and consistently • Commercially driven with strong earning motivation • Able to cross-sell and grow existing customer relationships • Highly self-motivated and comfortable working autonomously • Resilient, proactive and outcomes-focused • Strong communication and relationship-building skills • Friendly, collaborative and aligned with Jaam's values and culture • Excited by AI, automation and emerging technologies • Full right to work in the UK without sponsorship requirements What Success Looks Like to Us: • Consistently building and managing your own pipeline • Maintaining strong daily sales activity levels • Generating new business opportunities proactively • Growing existing customer revenue through cross-sell activity • Taking ownership of opportunities from start to finish • Exceeding targets and driving commercial growth • Helping shape a scalable sales engine as the business grows Why Join Us? • Join a fast-growing Microsoft and AI automation business • Opportunity to be part of an AI SaaS platform launch journey • Remote-first working environment with flexibility and autonomy • Direct access to founders and leadership • High ownership role with genuine progression opportunity • Flat structure with fast decision-making • Uncapped earning potential with accelerators • Work with leading UK and global brands • Collaborative, ambitious and supportive culture If you're an ambitious, commercially driven salesperson excited by AI, SaaS and high-growth technology, this is your opportunity to join at the perfect stage of the journey. You'll have the freedom to make an impact, the backing of an experienced leadership team and the chance to help shape the future commercial success of a fast-scaling automation and AI business. Ready to build something big? Apply now and be part of the next phase of growth at Jaam Automation. Apply now. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone regarding your application. Your data will be processed by Recruitment Revolution on the basis of legitimate interests for the purposes of the recruitment process. Please refer to the Recruitment Revolution Privacy Policy on their website for further details.
May 22, 2026
Full time
AI Automation - SaaS Growth - Microsoft Ecosystem - Remote-First Culture Ready to join a fast-growing Microsoft and AI automation business at the exact point it scales into SaaS product growth ? Are you a commercially driven salesperson who thrives on outbound activity, building pipeline and closing meaningful technology deals? Do you enjoy the balance of hunting for new business while also growing existing customer relationships and uncovering additional revenue opportunities? At Jaam Automation , we're helping organisations modernise the way they work through Microsoft technologies, automation and AI. With strong year-on-year growth, an expanding enterprise customer base and the upcoming launch of our own AI SaaS platform, we're entering a hugely exciting phase of growth and looking for ambitious sales talent to help shape the journey. The Role at a Glance: New Business Development Manager - Microsoft & SaaS Solutions UK Remote-First Up to £65,000 Base Salary OTE £90,000 - £130,000 Uncapped + Accelerators Full Time - Permanent Your Background / Skills: SaaS Sales, Microsoft Solutions, B2B Sales, New Business, IT Services, Automation, AI Solutions, Full Sales Cycle Management Who we are: Jaam Automation is a UK-headquartered technology business helping mid-market and enterprise organisations streamline operations and eliminate fragmented manual processes using Microsoft technologies, automation and AI. Over the last three years, the business has grown strongly year on year, building a solid base of recurring customers while continuing to evolve our Microsoft and automation offerings. Now we're entering our next chapter. In 2026, we'll launch our own AI SaaS platform focused on agentic AI work management, creating a major shift into high-margin, product-led growth and opening up exciting commercial opportunities for the business and the sales team alike. We're a remote-first business with a collaborative, entrepreneurial culture where people are trusted to take ownership, move quickly and make an impact without layers of bureaucracy or micromanagement. Ready to help shape the next stage of growth? As Business Development Manager, you'll play a key role building pipeline, generating new business and growing existing customer relationships across Microsoft, automation and AI solution offerings. This is not a passive account management role. We're looking for someone with a genuine hunter mentality who enjoys outbound activity, creating opportunities and driving deals forward proactively while also identifying cross-sell and growth opportunities within existing accounts. You'll work closely with founders, marketing and delivery teams while helping shape how the sales organisation evolves as the company continues to scale. What your day might look like: • Generating new business through outbound prospecting and lead generation • Managing the full sales cycle from discovery through to close • Selling Microsoft-based solutions with a focus on AI and automation offerings • Building and managing your own pipeline activity • Growing existing customer accounts through cross-sell and upsell opportunities • Working closely with founders, marketing and delivery teams • Developing long-term customer relationships • Driving opportunities forward proactively and consistently • Maintaining strong activity levels across calls, outreach and follow-ups • Contributing ideas and feedback towards wider sales strategy and growth About You: • 3-5 years' experience within B2B technology sales • Experience selling SaaS, Microsoft solutions, IT services or technology solutions • Strong outbound sales and lead generation capability • Comfortable generating and managing your own pipeline • Proven ability to close opportunities confidently and consistently • Commercially driven with strong earning motivation • Able to cross-sell and grow existing customer relationships • Highly self-motivated and comfortable working autonomously • Resilient, proactive and outcomes-focused • Strong communication and relationship-building skills • Friendly, collaborative and aligned with Jaam's values and culture • Excited by AI, automation and emerging technologies • Full right to work in the UK without sponsorship requirements What Success Looks Like to Us: • Consistently building and managing your own pipeline • Maintaining strong daily sales activity levels • Generating new business opportunities proactively • Growing existing customer revenue through cross-sell activity • Taking ownership of opportunities from start to finish • Exceeding targets and driving commercial growth • Helping shape a scalable sales engine as the business grows Why Join Us? • Join a fast-growing Microsoft and AI automation business • Opportunity to be part of an AI SaaS platform launch journey • Remote-first working environment with flexibility and autonomy • Direct access to founders and leadership • High ownership role with genuine progression opportunity • Flat structure with fast decision-making • Uncapped earning potential with accelerators • Work with leading UK and global brands • Collaborative, ambitious and supportive culture If you're an ambitious, commercially driven salesperson excited by AI, SaaS and high-growth technology, this is your opportunity to join at the perfect stage of the journey. You'll have the freedom to make an impact, the backing of an experienced leadership team and the chance to help shape the future commercial success of a fast-scaling automation and AI business. Ready to build something big? Apply now and be part of the next phase of growth at Jaam Automation. Apply now. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone regarding your application. Your data will be processed by Recruitment Revolution on the basis of legitimate interests for the purposes of the recruitment process. Please refer to the Recruitment Revolution Privacy Policy on their website for further details.
Project Manager - Housing Management System Transformation Location: Hybrid - Portsmouth with flexible remote working Contract: 24-Month Programme Start Date: Summer 2026 Pay rate : 450 per day Umbrella rate. An exciting opportunity has arisen for an experienced Project Manager to lead the delivery of a major Housing Management System (HMS) transformation programme. The project will replace multiple legacy systems with a modern cloud-hosted platform, improving services, data quality, compliance, and customer experience for over 15,000 households across Portsmouth. Key Responsibilities Lead the full lifecycle delivery of the HMS transformation programme from mobilisation through to go-live and post-implementation support. Manage programme governance including planning, budgets, risks, issues, reporting, change control, and stakeholder engagement. Act as the key interface between Housing, IT, Data, Procurement, Finance, suppliers, and delivery partners. Oversee data migration, integrations, testing, cutover planning, organisational readiness, and transition into BAU support. Ensure compliance with IT governance, GDPR, cyber security, and housing regulatory requirements. Essential Experience Proven experience delivering complex IT and digital transformation projects, ideally within Housing or Local Government. Experience with Housing Management Systems such as NEC Housing, Microsoft Dynamics 365, or similar enterprise platforms. Strong background in SaaS implementations, data migration, supplier management, risk management, and stakeholder engagement. Knowledge of housing operations including tenancy management, repairs, rents, allocations, and compliance processes. Desirable PRINCE2 Practitioner or equivalent certification. Experience with system integrations, reporting tools, and digital transformation programmes. Strong communication, leadership, and organisational skills. This is an excellent opportunity to join a high-profile transformation programme with strong organisational backing and long-term impact across housing services. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
May 22, 2026
Contractor
Project Manager - Housing Management System Transformation Location: Hybrid - Portsmouth with flexible remote working Contract: 24-Month Programme Start Date: Summer 2026 Pay rate : 450 per day Umbrella rate. An exciting opportunity has arisen for an experienced Project Manager to lead the delivery of a major Housing Management System (HMS) transformation programme. The project will replace multiple legacy systems with a modern cloud-hosted platform, improving services, data quality, compliance, and customer experience for over 15,000 households across Portsmouth. Key Responsibilities Lead the full lifecycle delivery of the HMS transformation programme from mobilisation through to go-live and post-implementation support. Manage programme governance including planning, budgets, risks, issues, reporting, change control, and stakeholder engagement. Act as the key interface between Housing, IT, Data, Procurement, Finance, suppliers, and delivery partners. Oversee data migration, integrations, testing, cutover planning, organisational readiness, and transition into BAU support. Ensure compliance with IT governance, GDPR, cyber security, and housing regulatory requirements. Essential Experience Proven experience delivering complex IT and digital transformation projects, ideally within Housing or Local Government. Experience with Housing Management Systems such as NEC Housing, Microsoft Dynamics 365, or similar enterprise platforms. Strong background in SaaS implementations, data migration, supplier management, risk management, and stakeholder engagement. Knowledge of housing operations including tenancy management, repairs, rents, allocations, and compliance processes. Desirable PRINCE2 Practitioner or equivalent certification. Experience with system integrations, reporting tools, and digital transformation programmes. Strong communication, leadership, and organisational skills. This is an excellent opportunity to join a high-profile transformation programme with strong organisational backing and long-term impact across housing services. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Project Manager - Enterprise Retail Technology Gloucestershire - Hybrid Working Circa £60,000 + Car Allowance + Benefits About the Company Our client is a growing technology business delivering specialist solutions into major retail organisations across the UK and internationally. Due to continued growth and increasing customer demand, they are looking to hire an experienced Project Manager to support the delivery and ongoing management of enterprise customer initiatives. This is an excellent opportunity to join a collaborative and fast-paced environment where you'll play a key role in managing customer delivery activity across a varied portfolio of retail technology projects and change initiatives. The Role This position sits within the delivery and change function and will involve working closely with enterprise customers, internal technical teams, and senior stakeholders to coordinate multiple concurrent projects and workstreams. The successful candidate will help drive organisation, visibility, and delivery across a busy and evolving customer environment. This is not a traditional single-project environment, so the role requires someone comfortable managing multiple priorities, coordinating cross-functional teams, and building strong customer relationships within fast-moving, enterprise businesses. Responsibilities • Managing multiple concurrent customer projects and delivery workstreams • Acting as a key point of contact for enterprise retail customers • Coordinating internal teams across development, support, training, and technical services • Managing timelines, priorities, risks, dependencies, and delivery milestones • Supporting requirement gathering and translating customer needs into actionable plans • Providing clear project updates and stakeholder communication • Driving structure, organisation, and visibility across customer activity • Supporting implementation, rollout, and transition into support • Working collaboratively across technical and operational teams Experience Required • Proven experience delivering technology projects or customer programmes • Experience working within retail technology, ERP, SaaS, or enterprise systems environments • Retail systems experience (EPOS, ERP, RFID, Omnichannel, Loyalty etc.) • Strong stakeholder management and customer-facing communication skills • Experience managing multiple workstreams simultaneously • Strong organisational and problem-solving capabilities • Comfortable working within fast-paced or evolving business environments • Ability to coordinate cross-functional teams effectively Desirable Experience • Supplier-side, consultancy, or client-facing delivery experience • Experience with Jira, Confluence, Trello, or Microsoft Project • Retail transformation or systems implementation experience What's on Offer • Salary circa £60,000 • Car allowance / company vehicle • Pension contribution • Private healthcare • Hybrid working model • Opportunity to work with major enterprise retail customers • High level of autonomy and ownership within a growing business If you're an experienced delivery professional with a background in retail technology and enjoy working in customer-facing project environments, we'd love to hear from you.
May 19, 2026
Full time
Project Manager - Enterprise Retail Technology Gloucestershire - Hybrid Working Circa £60,000 + Car Allowance + Benefits About the Company Our client is a growing technology business delivering specialist solutions into major retail organisations across the UK and internationally. Due to continued growth and increasing customer demand, they are looking to hire an experienced Project Manager to support the delivery and ongoing management of enterprise customer initiatives. This is an excellent opportunity to join a collaborative and fast-paced environment where you'll play a key role in managing customer delivery activity across a varied portfolio of retail technology projects and change initiatives. The Role This position sits within the delivery and change function and will involve working closely with enterprise customers, internal technical teams, and senior stakeholders to coordinate multiple concurrent projects and workstreams. The successful candidate will help drive organisation, visibility, and delivery across a busy and evolving customer environment. This is not a traditional single-project environment, so the role requires someone comfortable managing multiple priorities, coordinating cross-functional teams, and building strong customer relationships within fast-moving, enterprise businesses. Responsibilities • Managing multiple concurrent customer projects and delivery workstreams • Acting as a key point of contact for enterprise retail customers • Coordinating internal teams across development, support, training, and technical services • Managing timelines, priorities, risks, dependencies, and delivery milestones • Supporting requirement gathering and translating customer needs into actionable plans • Providing clear project updates and stakeholder communication • Driving structure, organisation, and visibility across customer activity • Supporting implementation, rollout, and transition into support • Working collaboratively across technical and operational teams Experience Required • Proven experience delivering technology projects or customer programmes • Experience working within retail technology, ERP, SaaS, or enterprise systems environments • Retail systems experience (EPOS, ERP, RFID, Omnichannel, Loyalty etc.) • Strong stakeholder management and customer-facing communication skills • Experience managing multiple workstreams simultaneously • Strong organisational and problem-solving capabilities • Comfortable working within fast-paced or evolving business environments • Ability to coordinate cross-functional teams effectively Desirable Experience • Supplier-side, consultancy, or client-facing delivery experience • Experience with Jira, Confluence, Trello, or Microsoft Project • Retail transformation or systems implementation experience What's on Offer • Salary circa £60,000 • Car allowance / company vehicle • Pension contribution • Private healthcare • Hybrid working model • Opportunity to work with major enterprise retail customers • High level of autonomy and ownership within a growing business If you're an experienced delivery professional with a background in retail technology and enjoy working in customer-facing project environments, we'd love to hear from you.
AI Automation - SaaS Growth - Microsoft Ecosystem - Remote-First Culture Ready to join a fast-growing Microsoft and AI automation business at the exact point it scales into SaaS product growth? Are you a commercially driven salesperson who thrives on outbound activity, building pipeline and closing meaningful technology deals? Do you enjoy the balance of hunting for new business while also growing existing customer relationships and uncovering additional revenue opportunities? At Jaam Automation , we re helping organisations modernise the way they work through Microsoft technologies, automation and AI. With strong year-on-year growth, an expanding enterprise customer base and the upcoming launch of our own AI SaaS platform, we re entering a hugely exciting phase of growth and looking for ambitious sales talent to help shape the journey. The Role at a Glance: New Business Development Manager - Microsoft & SaaS Solutions UK Remote-First Up to £65,000 Base Salary OTE £90,000 - £130,000 Uncapped + Accelerators Full Time - Permanent Company: Fast-growing Microsoft solutions and AI automation technology business Clients: Working with leading UK and global brands across multiple sectors Culture: Remote-First, High Autonomy, Collaborative, Flat Structure, Work Hard-Play Hard Values: Always Be Nice Your Background / Skills: SaaS Sales, Microsoft Solutions, B2B Sales, New Business, IT Services, Automation, AI Solutions, Full Sales Cycle Management Who we are: Jaam Automation is a UK-headquartered technology business helping mid-market and enterprise organisations streamline operations and eliminate fragmented manual processes using Microsoft technologies, automation and AI. With more than 20 years of process automation expertise, we ve built a strong reputation delivering solutions that drive operational efficiency, productivity and transformation across a broad range of industries. Over the last three years, the business has grown strongly year on year, building a solid base of recurring customers while continuing to evolve our Microsoft and automation offerings. Now we re entering our next chapter. In 2026, we ll launch our own AI SaaS platform focused on agentic AI work management, creating a major shift into high-margin, product-led growth and opening up exciting commercial opportunities for the business and the sales team alike. We re a remote-first business with a collaborative, entrepreneurial culture where people are trusted to take ownership, move quickly and make an impact without layers of bureaucracy or micromanagement. Ready to help shape the next stage of growth? As Business Development Manager, you ll play a key role building pipeline, generating new business and growing existing customer relationships across Microsoft, automation and AI solution offerings. This is not a passive account management role. We re looking for someone with a genuine hunter mentality who enjoys outbound activity, creating opportunities and driving deals forward proactively while also identifying cross-sell and growth opportunities within existing accounts. You ll work closely with founders, marketing and delivery teams while helping shape how the sales organisation evolves as the company continues to scale. What your day might look like: • Generating new business through outbound prospecting and lead generation • Managing the full sales cycle from discovery through to close • Selling Microsoft-based solutions with a focus on AI and automation offerings • Building and managing your own pipeline activity • Growing existing customer accounts through cross-sell and upsell opportunities • Working closely with founders, marketing and delivery teams • Developing long-term customer relationships • Driving opportunities forward proactively and consistently • Maintaining strong activity levels across calls, outreach and follow-ups • Contributing ideas and feedback towards wider sales strategy and growth About You: • 3-5 years experience within B2B technology sales • Experience selling SaaS, Microsoft solutions, IT services or technology solutions • Strong outbound sales and lead generation capability • Comfortable generating and managing your own pipeline • Proven ability to close opportunities confidently and consistently • Commercially driven with strong earning motivation • Able to cross-sell and grow existing customer relationships • Highly self-motivated and comfortable working autonomously • Resilient, proactive and outcomes-focused • Strong communication and relationship-building skills • Friendly, collaborative and aligned with Jaam s values and culture • Excited by AI, automation and emerging technologies • Full right to work in the UK without sponsorship requirements What Success Looks Like to Us: • Consistently building and managing your own pipeline • Maintaining strong daily sales activity levels • Generating new business opportunities proactively • Growing existing customer revenue through cross-sell activity • Taking ownership of opportunities from start to finish • Exceeding targets and driving commercial growth • Helping shape a scalable sales engine as the business grows Why Join Us? • Join a fast-growing Microsoft and AI automation business • Opportunity to be part of an AI SaaS platform launch journey • Remote-first working environment with flexibility and autonomy • Direct access to founders and leadership • High ownership role with genuine progression opportunity • Flat structure with fast decision-making • Uncapped earning potential with accelerators • Work with leading UK and global brands • Collaborative, ambitious and supportive culture If you re an ambitious, commercially driven salesperson excited by AI, SaaS and high-growth technology, this is your opportunity to join at the perfect stage of the journey. You ll have the freedom to make an impact, the backing of an experienced leadership team and the chance to help shape the future commercial success of a fast-scaling automation and AI business. Ready to build something big? Apply now and be part of the next phase of growth at Jaam Automation. Apply now. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone regarding your application. Your data will be processed by Recruitment Revolution on the basis of legitimate interests for the purposes of the recruitment process. Please refer to the Recruitment Revolution Privacy Policy on their website for further details.
May 18, 2026
Full time
AI Automation - SaaS Growth - Microsoft Ecosystem - Remote-First Culture Ready to join a fast-growing Microsoft and AI automation business at the exact point it scales into SaaS product growth? Are you a commercially driven salesperson who thrives on outbound activity, building pipeline and closing meaningful technology deals? Do you enjoy the balance of hunting for new business while also growing existing customer relationships and uncovering additional revenue opportunities? At Jaam Automation , we re helping organisations modernise the way they work through Microsoft technologies, automation and AI. With strong year-on-year growth, an expanding enterprise customer base and the upcoming launch of our own AI SaaS platform, we re entering a hugely exciting phase of growth and looking for ambitious sales talent to help shape the journey. The Role at a Glance: New Business Development Manager - Microsoft & SaaS Solutions UK Remote-First Up to £65,000 Base Salary OTE £90,000 - £130,000 Uncapped + Accelerators Full Time - Permanent Company: Fast-growing Microsoft solutions and AI automation technology business Clients: Working with leading UK and global brands across multiple sectors Culture: Remote-First, High Autonomy, Collaborative, Flat Structure, Work Hard-Play Hard Values: Always Be Nice Your Background / Skills: SaaS Sales, Microsoft Solutions, B2B Sales, New Business, IT Services, Automation, AI Solutions, Full Sales Cycle Management Who we are: Jaam Automation is a UK-headquartered technology business helping mid-market and enterprise organisations streamline operations and eliminate fragmented manual processes using Microsoft technologies, automation and AI. With more than 20 years of process automation expertise, we ve built a strong reputation delivering solutions that drive operational efficiency, productivity and transformation across a broad range of industries. Over the last three years, the business has grown strongly year on year, building a solid base of recurring customers while continuing to evolve our Microsoft and automation offerings. Now we re entering our next chapter. In 2026, we ll launch our own AI SaaS platform focused on agentic AI work management, creating a major shift into high-margin, product-led growth and opening up exciting commercial opportunities for the business and the sales team alike. We re a remote-first business with a collaborative, entrepreneurial culture where people are trusted to take ownership, move quickly and make an impact without layers of bureaucracy or micromanagement. Ready to help shape the next stage of growth? As Business Development Manager, you ll play a key role building pipeline, generating new business and growing existing customer relationships across Microsoft, automation and AI solution offerings. This is not a passive account management role. We re looking for someone with a genuine hunter mentality who enjoys outbound activity, creating opportunities and driving deals forward proactively while also identifying cross-sell and growth opportunities within existing accounts. You ll work closely with founders, marketing and delivery teams while helping shape how the sales organisation evolves as the company continues to scale. What your day might look like: • Generating new business through outbound prospecting and lead generation • Managing the full sales cycle from discovery through to close • Selling Microsoft-based solutions with a focus on AI and automation offerings • Building and managing your own pipeline activity • Growing existing customer accounts through cross-sell and upsell opportunities • Working closely with founders, marketing and delivery teams • Developing long-term customer relationships • Driving opportunities forward proactively and consistently • Maintaining strong activity levels across calls, outreach and follow-ups • Contributing ideas and feedback towards wider sales strategy and growth About You: • 3-5 years experience within B2B technology sales • Experience selling SaaS, Microsoft solutions, IT services or technology solutions • Strong outbound sales and lead generation capability • Comfortable generating and managing your own pipeline • Proven ability to close opportunities confidently and consistently • Commercially driven with strong earning motivation • Able to cross-sell and grow existing customer relationships • Highly self-motivated and comfortable working autonomously • Resilient, proactive and outcomes-focused • Strong communication and relationship-building skills • Friendly, collaborative and aligned with Jaam s values and culture • Excited by AI, automation and emerging technologies • Full right to work in the UK without sponsorship requirements What Success Looks Like to Us: • Consistently building and managing your own pipeline • Maintaining strong daily sales activity levels • Generating new business opportunities proactively • Growing existing customer revenue through cross-sell activity • Taking ownership of opportunities from start to finish • Exceeding targets and driving commercial growth • Helping shape a scalable sales engine as the business grows Why Join Us? • Join a fast-growing Microsoft and AI automation business • Opportunity to be part of an AI SaaS platform launch journey • Remote-first working environment with flexibility and autonomy • Direct access to founders and leadership • High ownership role with genuine progression opportunity • Flat structure with fast decision-making • Uncapped earning potential with accelerators • Work with leading UK and global brands • Collaborative, ambitious and supportive culture If you re an ambitious, commercially driven salesperson excited by AI, SaaS and high-growth technology, this is your opportunity to join at the perfect stage of the journey. You ll have the freedom to make an impact, the backing of an experienced leadership team and the chance to help shape the future commercial success of a fast-scaling automation and AI business. Ready to build something big? Apply now and be part of the next phase of growth at Jaam Automation. Apply now. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone regarding your application. Your data will be processed by Recruitment Revolution on the basis of legitimate interests for the purposes of the recruitment process. Please refer to the Recruitment Revolution Privacy Policy on their website for further details.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Marketing and Sales Operations Director is a senior-level role responsible for developing and implementing effective processes to support the Marketing, Sales, & Central Operations to function effectively and ensure the efficient use of marketing technology, data analytics, and processes. This role is crucial for driving operational excellence within MSC, ensuring alignment with BDO firm-wide objectives, and leading teams of marketing delivery professionals. The Director will collaborate with various departments, including Streams, IT, Finance, and Data Office teams, to ensure optimised campaign execution, budget management, and regulatory compliance. In this challenging and rewarding role you'll: Marketing Strategy & Vision: Define and implement a comprehensive marketing operations vision and strategy supporting MSC's overall strategy, to drive intelligent decision-making through precise data analysis. Oversee the entire marketing operations roadmap, including evaluation, selection, implementation, and customisation of marketing technology to meet functional needs. Budget & Financial Management: Collaborate with budget owners to develop, manage, and administer the marketing budget, ensuring proper cost tracking and accountability. Partner with analytics teams to report on marketing performance metrics, including customer lifetime value and acquisition cost, and provide insights for data-driven strategy. Data Analysis & Marketing Performance: Take the lead to build the necessary infrastructure to allow tracking and reporting of marketing funnels, including key metrics such as volume, conversion rates, and value, with segmentation by sector, stream, geography, and persona. Collaborate with the national streams marketing teams to leverage engagement data for more effective marketing strategies. Team Leadership & Development: Build, lead, and develop a high-performing marketing operations and delivery team by providing coaching, development opportunities, and filling talent gaps where needed. Ensure that policies, procedures, and processes are clearly defined, documented, and adhered to, promoting operational efficiency and data accuracy. Technology Management: Own the marketing technology stack, ensuring it is maintained, optimised, and customised for users. Identify opportunities to simplify and improve systems and processes, avoiding unnecessary complexity and customisation. Project & Campaign Coordination: Line management of Head of Marketing Engagement, with subsequent oversight of team delivering on projects and integrated marketing campaigns from planning to execution and post-campaign analysis. Line of sight to ensure infrastructure and operational marketing projects - such as improved reporting or investment in martech stack - are executed efficiently and align with the strategic goals of the PMDs and Streams. Stakeholder & Vendor Relationship Management: Regularly engage stakeholders across MSC, streams, Central Operations, and external vendors to align on marketing performance and strategies. Manage external partnerships, where necessary, and negotiate contracts with vendors to optimise marketing resources. Risk & Compliance Management: Ensure compliance with relevant regulatory requirements and industry standards, proactively identifying and mitigating operational risks. You'll be someone with: Bachelor's degree in Marketing , Business Administration, or a related field. Extensive proven experience in marketing operations, with experience in a management role. Expertise in marketing technology, including designing and managing a marketing technology stack. Strong analytical, organisational, and project management skills. Proven track record of managing large budgets and driving data-driven marketing decisions. Excellent communication skills, both verbal and written, with the ability to influence cross-functional teams and senior leadership. Ability to multitask, prioritise, and thrive in a fast-paced environment. Experience with enterprise software, SaaS, and knowledge of GDPR and related regulations is a plus. Strategic and analytical mindset with attention to detail. Strong leadership presence with experience managing and developing high-performance teams. Proficiency in MS Office and marketing analytics tools. Ability to manage relationships with external partners and vendors. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 06, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Marketing and Sales Operations Director is a senior-level role responsible for developing and implementing effective processes to support the Marketing, Sales, & Central Operations to function effectively and ensure the efficient use of marketing technology, data analytics, and processes. This role is crucial for driving operational excellence within MSC, ensuring alignment with BDO firm-wide objectives, and leading teams of marketing delivery professionals. The Director will collaborate with various departments, including Streams, IT, Finance, and Data Office teams, to ensure optimised campaign execution, budget management, and regulatory compliance. In this challenging and rewarding role you'll: Marketing Strategy & Vision: Define and implement a comprehensive marketing operations vision and strategy supporting MSC's overall strategy, to drive intelligent decision-making through precise data analysis. Oversee the entire marketing operations roadmap, including evaluation, selection, implementation, and customisation of marketing technology to meet functional needs. Budget & Financial Management: Collaborate with budget owners to develop, manage, and administer the marketing budget, ensuring proper cost tracking and accountability. Partner with analytics teams to report on marketing performance metrics, including customer lifetime value and acquisition cost, and provide insights for data-driven strategy. Data Analysis & Marketing Performance: Take the lead to build the necessary infrastructure to allow tracking and reporting of marketing funnels, including key metrics such as volume, conversion rates, and value, with segmentation by sector, stream, geography, and persona. Collaborate with the national streams marketing teams to leverage engagement data for more effective marketing strategies. Team Leadership & Development: Build, lead, and develop a high-performing marketing operations and delivery team by providing coaching, development opportunities, and filling talent gaps where needed. Ensure that policies, procedures, and processes are clearly defined, documented, and adhered to, promoting operational efficiency and data accuracy. Technology Management: Own the marketing technology stack, ensuring it is maintained, optimised, and customised for users. Identify opportunities to simplify and improve systems and processes, avoiding unnecessary complexity and customisation. Project & Campaign Coordination: Line management of Head of Marketing Engagement, with subsequent oversight of team delivering on projects and integrated marketing campaigns from planning to execution and post-campaign analysis. Line of sight to ensure infrastructure and operational marketing projects - such as improved reporting or investment in martech stack - are executed efficiently and align with the strategic goals of the PMDs and Streams. Stakeholder & Vendor Relationship Management: Regularly engage stakeholders across MSC, streams, Central Operations, and external vendors to align on marketing performance and strategies. Manage external partnerships, where necessary, and negotiate contracts with vendors to optimise marketing resources. Risk & Compliance Management: Ensure compliance with relevant regulatory requirements and industry standards, proactively identifying and mitigating operational risks. You'll be someone with: Bachelor's degree in Marketing , Business Administration, or a related field. Extensive proven experience in marketing operations, with experience in a management role. Expertise in marketing technology, including designing and managing a marketing technology stack. Strong analytical, organisational, and project management skills. Proven track record of managing large budgets and driving data-driven marketing decisions. Excellent communication skills, both verbal and written, with the ability to influence cross-functional teams and senior leadership. Ability to multitask, prioritise, and thrive in a fast-paced environment. Experience with enterprise software, SaaS, and knowledge of GDPR and related regulations is a plus. Strategic and analytical mindset with attention to detail. Strong leadership presence with experience managing and developing high-performance teams. Proficiency in MS Office and marketing analytics tools. Ability to manage relationships with external partners and vendors. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Marketing and Sales Operations Director is a senior-level role responsible for developing and implementing effective processes to support the Marketing, Sales, & Central Operations to function effectively and ensure the efficient use of marketing technology, data analytics, and processes. This role is crucial for driving operational excellence within MSC, ensuring alignment with BDO firm-wide objectives, and leading teams of marketing delivery professionals. The Director will collaborate with various departments, including Streams, IT, Finance, and Data Office teams, to ensure optimised campaign execution, budget management, and regulatory compliance. In this challenging and rewarding role you'll: Marketing Strategy & Vision: Define and implement a comprehensive marketing operations vision and strategy supporting MSC's overall strategy, to drive intelligent decision-making through precise data analysis. Oversee the entire marketing operations roadmap, including evaluation, selection, implementation, and customisation of marketing technology to meet functional needs. Budget & Financial Management: Collaborate with budget owners to develop, manage, and administer the marketing budget, ensuring proper cost tracking and accountability. Partner with analytics teams to report on marketing performance metrics, including customer lifetime value and acquisition cost, and provide insights for data-driven strategy. Data Analysis & Marketing Performance: Take the lead to build the necessary infrastructure to allow tracking and reporting of marketing funnels, including key metrics such as volume, conversion rates, and value, with segmentation by sector, stream, geography, and persona. Collaborate with the national streams marketing teams to leverage engagement data for more effective marketing strategies. Team Leadership & Development: Build, lead, and develop a high-performing marketing operations and delivery team by providing coaching, development opportunities, and filling talent gaps where needed. Ensure that policies, procedures, and processes are clearly defined, documented, and adhered to, promoting operational efficiency and data accuracy. Technology Management: Own the marketing technology stack, ensuring it is maintained, optimised, and customised for users. Identify opportunities to simplify and improve systems and processes, avoiding unnecessary complexity and customisation. Project & Campaign Coordination: Line management of Head of Marketing Engagement, with subsequent oversight of team delivering on projects and integrated marketing campaigns from planning to execution and post-campaign analysis. Line of sight to ensure infrastructure and operational marketing projects - such as improved reporting or investment in martech stack - are executed efficiently and align with the strategic goals of the PMDs and Streams. Stakeholder & Vendor Relationship Management: Regularly engage stakeholders across MSC, streams, Central Operations, and external vendors to align on marketing performance and strategies. Manage external partnerships, where necessary, and negotiate contracts with vendors to optimise marketing resources. Risk & Compliance Management: Ensure compliance with relevant regulatory requirements and industry standards, proactively identifying and mitigating operational risks. You'll be someone with: Bachelor's degree in Marketing , Business Administration, or a related field. Extensive proven experience in marketing operations, with experience in a management role. Expertise in marketing technology, including designing and managing a marketing technology stack. Strong analytical, organisational, and project management skills. Proven track record of managing large budgets and driving data-driven marketing decisions. Excellent communication skills, both verbal and written, with the ability to influence cross-functional teams and senior leadership. Ability to multitask, prioritise, and thrive in a fast-paced environment. Experience with enterprise software, SaaS, and knowledge of GDPR and related regulations is a plus. Strategic and analytical mindset with attention to detail. Strong leadership presence with experience managing and developing high-performance teams. Proficiency in MS Office and marketing analytics tools. Ability to manage relationships with external partners and vendors. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 04, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Marketing and Sales Operations Director is a senior-level role responsible for developing and implementing effective processes to support the Marketing, Sales, & Central Operations to function effectively and ensure the efficient use of marketing technology, data analytics, and processes. This role is crucial for driving operational excellence within MSC, ensuring alignment with BDO firm-wide objectives, and leading teams of marketing delivery professionals. The Director will collaborate with various departments, including Streams, IT, Finance, and Data Office teams, to ensure optimised campaign execution, budget management, and regulatory compliance. In this challenging and rewarding role you'll: Marketing Strategy & Vision: Define and implement a comprehensive marketing operations vision and strategy supporting MSC's overall strategy, to drive intelligent decision-making through precise data analysis. Oversee the entire marketing operations roadmap, including evaluation, selection, implementation, and customisation of marketing technology to meet functional needs. Budget & Financial Management: Collaborate with budget owners to develop, manage, and administer the marketing budget, ensuring proper cost tracking and accountability. Partner with analytics teams to report on marketing performance metrics, including customer lifetime value and acquisition cost, and provide insights for data-driven strategy. Data Analysis & Marketing Performance: Take the lead to build the necessary infrastructure to allow tracking and reporting of marketing funnels, including key metrics such as volume, conversion rates, and value, with segmentation by sector, stream, geography, and persona. Collaborate with the national streams marketing teams to leverage engagement data for more effective marketing strategies. Team Leadership & Development: Build, lead, and develop a high-performing marketing operations and delivery team by providing coaching, development opportunities, and filling talent gaps where needed. Ensure that policies, procedures, and processes are clearly defined, documented, and adhered to, promoting operational efficiency and data accuracy. Technology Management: Own the marketing technology stack, ensuring it is maintained, optimised, and customised for users. Identify opportunities to simplify and improve systems and processes, avoiding unnecessary complexity and customisation. Project & Campaign Coordination: Line management of Head of Marketing Engagement, with subsequent oversight of team delivering on projects and integrated marketing campaigns from planning to execution and post-campaign analysis. Line of sight to ensure infrastructure and operational marketing projects - such as improved reporting or investment in martech stack - are executed efficiently and align with the strategic goals of the PMDs and Streams. Stakeholder & Vendor Relationship Management: Regularly engage stakeholders across MSC, streams, Central Operations, and external vendors to align on marketing performance and strategies. Manage external partnerships, where necessary, and negotiate contracts with vendors to optimise marketing resources. Risk & Compliance Management: Ensure compliance with relevant regulatory requirements and industry standards, proactively identifying and mitigating operational risks. You'll be someone with: Bachelor's degree in Marketing , Business Administration, or a related field. Extensive proven experience in marketing operations, with experience in a management role. Expertise in marketing technology, including designing and managing a marketing technology stack. Strong analytical, organisational, and project management skills. Proven track record of managing large budgets and driving data-driven marketing decisions. Excellent communication skills, both verbal and written, with the ability to influence cross-functional teams and senior leadership. Ability to multitask, prioritise, and thrive in a fast-paced environment. Experience with enterprise software, SaaS, and knowledge of GDPR and related regulations is a plus. Strategic and analytical mindset with attention to detail. Strong leadership presence with experience managing and developing high-performance teams. Proficiency in MS Office and marketing analytics tools. Ability to manage relationships with external partners and vendors. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: 500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level. Primary Responsibilities: Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short Championing agile ways of working, growing and promoting IT service management best practices Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base. Technical Skills & Competencies: 5+ years of working in an IT service environment within a complex and diverse organisation Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile) Technical background - able to understand various architecture solutions (Cloud, SaaS, on-premise) Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models Strong understanding of ITIL Incident, Change & release management and service continuity processes Strong analytical skills with data driven approach and ability to grasp technical design Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences Ability to train team members and stakeholders and pass on best practice procedures in IT service management Ability to developed presentation and influencing skills and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed. Desirable: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/ track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified DevOps and ServiceNow experience Self-starter, capable of working independently Experienced in the use of the Microsoft Office toolset Collaboration with outsourced and / or external development partners Understanding of scalable architecture patterns and client / backend systems design An appreciation of project and programme governance activities required in a large regulated financial services firm
Oct 04, 2025
Contractor
Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: 500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level. Primary Responsibilities: Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short Championing agile ways of working, growing and promoting IT service management best practices Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base. Technical Skills & Competencies: 5+ years of working in an IT service environment within a complex and diverse organisation Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile) Technical background - able to understand various architecture solutions (Cloud, SaaS, on-premise) Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models Strong understanding of ITIL Incident, Change & release management and service continuity processes Strong analytical skills with data driven approach and ability to grasp technical design Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences Ability to train team members and stakeholders and pass on best practice procedures in IT service management Ability to developed presentation and influencing skills and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed. Desirable: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/ track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified DevOps and ServiceNow experience Self-starter, capable of working independently Experienced in the use of the Microsoft Office toolset Collaboration with outsourced and / or external development partners Understanding of scalable architecture patterns and client / backend systems design An appreciation of project and programme governance activities required in a large regulated financial services firm
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Marketing Operations Director is a senior-level role responsible for developing and implementing effective processes to support the Marketing, Sales, & Central Operations to function effectively and ensure the efficient use of marketing technology, data analytics, and processes. This role is crucial for driving operational excellence within MSC, ensuring alignment with BDO firm-wide objectives, and leading teams of marketing delivery professionals. The Director will collaborate with various departments, including Streams, IT, Finance, and Data Office teams, to ensure optimised campaign execution, budget management, and regulatory compliance. In this challenging and rewarding role you'll: Marketing Strategy & Vision: Define and implement a comprehensive marketing operations vision and strategy supporting MSC's overall strategy, to drive intelligent decision-making through precise data analysis. Oversee the entire marketing operations roadmap, including evaluation, selection, implementation, and customisation of marketing technology to meet functional needs. Budget & Financial Management: Collaborate with budget owners to develop, manage, and administer the marketing budget, ensuring proper cost tracking and accountability. Partner with analytics teams to report on marketing performance metrics, including customer lifetime value and acquisition cost, and provide insights for data-driven strategy. Data Analysis & Marketing Performance: Take the lead to build the necessary infrastructure to allow tracking and reporting of marketing funnels, including key metrics such as volume, conversion rates, and value, with segmentation by sector, stream, geography, and persona. Collaborate with the national streams marketing teams to leverage engagement data for more effective marketing strategies. Team Leadership & Development: Build, lead, and develop a high-performing marketing operations and delivery team by providing coaching, development opportunities, and filling talent gaps where needed. Ensure that policies, procedures, and processes are clearly defined, documented, and adhered to, promoting operational efficiency and data accuracy. Technology Management: Own the marketing technology stack, ensuring it is maintained, optimised, and customised for users. Identify opportunities to simplify and improve systems and processes, avoiding unnecessary complexity and customisation. Project & Campaign Coordination: Line management of Head of Marketing Engagement, with subsequent oversight of team delivering on projects and integrated marketing campaigns from planning to execution and post-campaign analysis. Line of sight to ensure infrastructure and operational marketing projects - such as improved reporting or investment in martech stack - are executed efficiently and align with the strategic goals of the PMDs and Streams. Stakeholder & Vendor Relationship Management: Regularly engage stakeholders across MSC, streams, Central Operations, and external vendors to align on marketing performance and strategies. Manage external partnerships, where necessary, and negotiate contracts with vendors to optimise marketing resources. Risk & Compliance Management: Ensure compliance with relevant regulatory requirements and industry standards, proactively identifying and mitigating operational risks. You'll be someone with: Bachelor's degree in Marketing , Business Administration, or a related field. Extensive proven experience in marketing operations, with experience in a management role. Expertise in marketing technology, including designing and managing a marketing technology stack. Strong analytical, organisational, and project management skills. Proven track record of managing large budgets and driving data-driven marketing decisions. Excellent communication skills, both verbal and written, with the ability to influence cross-functional teams and senior leadership. Ability to multitask, prioritise, and thrive in a fast-paced environment. Experience with enterprise software, SaaS, and knowledge of GDPR and related regulations is a plus. Strategic and analytical mindset with attention to detail. Strong leadership presence with experience managing and developing high-performance teams. Proficiency in MS Office and marketing analytics tools. Ability to manage relationships with external partners and vendors. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 03, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Marketing team is the driving force behind the creativity and growth at BDO. Marketing has a broad remit here. Their main goal is to equip the business to win and there are teams covering most touchpoints of the customer journey. Highlights include a national advertising campaign, the launch of a new firm-wide sales planning process and the implementation of new digital marketing tools. Because we know that great ideas can come from anywhere, you can be sure you'll be heard and have the chance to make a real impact. You'll be supported to build your career, but also to be yourself in the office. Help the firm succeed by staying ahead of the latest market trends, confidently implementing your ideas and collaborating with a range of shareholders. You'll be rewarded with a great work-life balance and a career with real purpose. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Marketing Operations Director is a senior-level role responsible for developing and implementing effective processes to support the Marketing, Sales, & Central Operations to function effectively and ensure the efficient use of marketing technology, data analytics, and processes. This role is crucial for driving operational excellence within MSC, ensuring alignment with BDO firm-wide objectives, and leading teams of marketing delivery professionals. The Director will collaborate with various departments, including Streams, IT, Finance, and Data Office teams, to ensure optimised campaign execution, budget management, and regulatory compliance. In this challenging and rewarding role you'll: Marketing Strategy & Vision: Define and implement a comprehensive marketing operations vision and strategy supporting MSC's overall strategy, to drive intelligent decision-making through precise data analysis. Oversee the entire marketing operations roadmap, including evaluation, selection, implementation, and customisation of marketing technology to meet functional needs. Budget & Financial Management: Collaborate with budget owners to develop, manage, and administer the marketing budget, ensuring proper cost tracking and accountability. Partner with analytics teams to report on marketing performance metrics, including customer lifetime value and acquisition cost, and provide insights for data-driven strategy. Data Analysis & Marketing Performance: Take the lead to build the necessary infrastructure to allow tracking and reporting of marketing funnels, including key metrics such as volume, conversion rates, and value, with segmentation by sector, stream, geography, and persona. Collaborate with the national streams marketing teams to leverage engagement data for more effective marketing strategies. Team Leadership & Development: Build, lead, and develop a high-performing marketing operations and delivery team by providing coaching, development opportunities, and filling talent gaps where needed. Ensure that policies, procedures, and processes are clearly defined, documented, and adhered to, promoting operational efficiency and data accuracy. Technology Management: Own the marketing technology stack, ensuring it is maintained, optimised, and customised for users. Identify opportunities to simplify and improve systems and processes, avoiding unnecessary complexity and customisation. Project & Campaign Coordination: Line management of Head of Marketing Engagement, with subsequent oversight of team delivering on projects and integrated marketing campaigns from planning to execution and post-campaign analysis. Line of sight to ensure infrastructure and operational marketing projects - such as improved reporting or investment in martech stack - are executed efficiently and align with the strategic goals of the PMDs and Streams. Stakeholder & Vendor Relationship Management: Regularly engage stakeholders across MSC, streams, Central Operations, and external vendors to align on marketing performance and strategies. Manage external partnerships, where necessary, and negotiate contracts with vendors to optimise marketing resources. Risk & Compliance Management: Ensure compliance with relevant regulatory requirements and industry standards, proactively identifying and mitigating operational risks. You'll be someone with: Bachelor's degree in Marketing , Business Administration, or a related field. Extensive proven experience in marketing operations, with experience in a management role. Expertise in marketing technology, including designing and managing a marketing technology stack. Strong analytical, organisational, and project management skills. Proven track record of managing large budgets and driving data-driven marketing decisions. Excellent communication skills, both verbal and written, with the ability to influence cross-functional teams and senior leadership. Ability to multitask, prioritise, and thrive in a fast-paced environment. Experience with enterprise software, SaaS, and knowledge of GDPR and related regulations is a plus. Strategic and analytical mindset with attention to detail. Strong leadership presence with experience managing and developing high-performance teams. Proficiency in MS Office and marketing analytics tools. Ability to manage relationships with external partners and vendors. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
SaaS Software Support Analyst Acting as a 1st Line Customer Support Specialist you will be the first point of contact for clients of this award-winning B2B SaaS platform that transforms supplier governance, risk management, and performance monitoring across the enterprise supply chain. You will play a vital role in delivering a world-class support experience by resolving front-line technical issues, answering general product queries, and escalating more complex cases to our 2nd Line Support and Product teams.This is an ideal role for someone with strong communication skills, a service-driven mindset, and a keen interest in technology and SaaS platforms. Key Responsibilities: Respond to customer queries via Support Portal (JIRA) or meeting in a professional and timely manner. Log and manage support tickets using our internal support system (JIRA). Troubleshoot common product and technical issues, offering clear and concise guidance to users. Escalate unresolved technical problems to the appropriate 2nd Line or Development teams with detailed notes. Document known issues, solutions, and troubleshooting steps in the knowledge base. Maintain up-to-date knowledge of the platform and new feature releases. Work closely with Customer Success Managers and the Development team to ensure a seamless support experience. Gather feedback and insights from users to help improve the platform and support processes. Experience & Qualifications: SaaS Experience: 2+ years in a SaaS or cloud-based product environment, ideally in customer-facing delivery or solutioning roles. Previous experience in a customer service or 1st line support role in a SaaS or tech company Strong verbal and written communication skills. Ability to explain technical concepts to non-technical users. Confident in handling queries independently and knowing when to escalate. Experience with ticketing and helpdesk systems. Highly organized, with strong attention to detail and accuracy. A team player with a proactive, customer-first attitude. Product Orientation: Ability to work with Customer Success Team, Product Managers and Developers to discuss roadmap and translate customer needs into product improvements. Client Management: Demonstrated ability to engage with customers. Tools: Jira, Confluence, Excel Ideal but Not Essential: Education: Bachelor's degree in Computer Science, Business Information Systems, Engineering, or related discipline. Familiarity with Saas concepts or platforms. Experience with tools such as Jira and Excel Basic understanding of web-based application support (eg, browser troubleshooting, user access, permissions). Bilingual in English and Spanish or other European languages
Sep 26, 2025
Full time
SaaS Software Support Analyst Acting as a 1st Line Customer Support Specialist you will be the first point of contact for clients of this award-winning B2B SaaS platform that transforms supplier governance, risk management, and performance monitoring across the enterprise supply chain. You will play a vital role in delivering a world-class support experience by resolving front-line technical issues, answering general product queries, and escalating more complex cases to our 2nd Line Support and Product teams.This is an ideal role for someone with strong communication skills, a service-driven mindset, and a keen interest in technology and SaaS platforms. Key Responsibilities: Respond to customer queries via Support Portal (JIRA) or meeting in a professional and timely manner. Log and manage support tickets using our internal support system (JIRA). Troubleshoot common product and technical issues, offering clear and concise guidance to users. Escalate unresolved technical problems to the appropriate 2nd Line or Development teams with detailed notes. Document known issues, solutions, and troubleshooting steps in the knowledge base. Maintain up-to-date knowledge of the platform and new feature releases. Work closely with Customer Success Managers and the Development team to ensure a seamless support experience. Gather feedback and insights from users to help improve the platform and support processes. Experience & Qualifications: SaaS Experience: 2+ years in a SaaS or cloud-based product environment, ideally in customer-facing delivery or solutioning roles. Previous experience in a customer service or 1st line support role in a SaaS or tech company Strong verbal and written communication skills. Ability to explain technical concepts to non-technical users. Confident in handling queries independently and knowing when to escalate. Experience with ticketing and helpdesk systems. Highly organized, with strong attention to detail and accuracy. A team player with a proactive, customer-first attitude. Product Orientation: Ability to work with Customer Success Team, Product Managers and Developers to discuss roadmap and translate customer needs into product improvements. Client Management: Demonstrated ability to engage with customers. Tools: Jira, Confluence, Excel Ideal but Not Essential: Education: Bachelor's degree in Computer Science, Business Information Systems, Engineering, or related discipline. Familiarity with Saas concepts or platforms. Experience with tools such as Jira and Excel Basic understanding of web-based application support (eg, browser troubleshooting, user access, permissions). Bilingual in English and Spanish or other European languages
