Compliance Programme Manager

The Compliance Programme Manager is accountable for the end-to-end delivery, governance, and recovery of a large-scale Electrical Installation Condition Report (EICR) testing and remedial works programme across a residential housing portfolio on a contract / fixed-term basis.

The role leads programme planning, contractor performance management, stakeholder engagement, tenant communications, financial control, governance assurance, and data-driven performance monitoring, ensuring statutory compliance, robust audit evidence, and a safety-first, customer-focused culture.

This position provides professional assurance to senior leadership, embedding risk-based scheduling, strong governance, and continuous performance improvement within a regulated housing environment.

• Own and manage the master programme plan, milestones, dependencies, and delivery schedules for testing, remedials, access/recovery, and reporting.
• Lead cross-functional coordination across contractors, housing operations, customer services, tenancy management, and data teams.
• Establish risk-based prioritisation based on compliance exposure, property risk, and customer vulnerability.
• Develop and implement recovery strategies for overdue cycles, no-access properties, and backlog reduction.

• Manage multiple contractors through KPIs, SLAs, performance reviews, improvement plans, and escalation routes.
• Ensure high-quality delivery of inspections, remedial works, access strategies, tenant communications, and data submissions.
• Drive continuous improvements in quality, productivity, compliance, and customer satisfaction.

• Establish and maintain robust governance frameworks, audit trails, documentation standards, and decision logs.
• Chair weekly operational delivery meetings and monthly programme governance boards.
• Provide professional assurance and performance reporting to senior leadership and audit stakeholders.
• Maintain clear line of sight from programme delivery to compliance evidence.

• Own programme financial forecasting, spend tracking, budget control, and cost management.
• Manage variations and ensure value-for-money delivery.
• Support procurement planning, tendering, contract award, and mobilisation in line with public sector procurement principles.

• Lead communications across housing teams, customer services, data teams, and senior stakeholders.
• Ensure delivery of clear, respectful, and inclusive tenant communications, including appointment setting, reminders, and access recovery messaging.
• Embed a customer-centric, safety-first culture, ensuring residents understand the process and can easily raise concerns.

• Own the single source of truth for programme data, ensuring accuracy, timeliness, security, and audit readiness.
• Produce dashboards and performance reports covering compliance, remedials, access, contractor performance, risk, and finance.
• Maintain programme risk registers and live recovery plans.
• Use insight and analysis to drive continuous improvement, root-cause reviews, and targeted interventions.
• Coordinate multi-disciplinary recovery actions, including tenancy management, legal, customer contact, and safeguarding teams.

• Cycle Compliance: % of homes with in-date EICR within five-year cycle
• Remedial Timeliness: % of remedials completed within SLA
• Access & Recovery: First-time access rate, recovery resolution rate, average days to resolve no-access
• Contractor Performance: On-time delivery, quality, data completeness, customer feedback
• Financial Control: Budget variance, forecast accuracy, cost efficiency
• Data Quality & Audit Readiness: Zero critical data errors, positive audit outcomes

• Set programme priorities and approve operational recovery actions within delegated authority.
• Recommend contract variations, investment decisions, and improvement initiatives with value-for-money rationale.
• Act as single point of accountability for programme delivery, compliance, and assurance.

• Proven programme management experience within housing compliance, asset management, property services, or building safety.
• Strong contractor and supplier performance management, including KPIs, SLAs, and improvement planning.
• Excellent stakeholder engagement, governance reporting, and senior-level communication.
• Sound financial management, forecasting, and cost control experience.
• Strong data literacy, able to interpret dashboards, analyse trends, and drive evidence-based decisions.
• Experience operating within regulated or public-sector environments.

• Knowledge of electrical compliance in social housing, including:
• EICR five-year cycles
• Landlord statutory duties
• Remedial workflows
• Access and recovery strategies
• Experience of public-sector procurement and NEC / JCT contract frameworks.
• PRINCE2 Practitioner, APM PMQ, MSP, or equivalent programme/project management qualification.