User Researcher/Content Designer - Contract/Permanent - Leeds/Manchester

Summary:

Seeking an experienced User Researcher and Senior Content Designer to join our growing User-Centred Design (UCD) practice. This role focuses on designing clear, engaging, and effective content that meets user needs across public and private sector projects. As a Senior Content Designer, you will collaborate with service designers, interaction designers, and researchers to create and refine content strategies. You will be expected to lead content projects, mentor and line manage junior designers, and ensure that content aligns with both client objectives and user-centred principles. This role may also include working on live projects within multidisciplinary teams, shaping content strategies, and ensuring the delivery of high-quality content.

Requirements:

Experience:

• Demonstratable experience in content design or a related discipline such as UX writing, editorial, or content strategy.
• Proven experience working in agile environments, with a strong understanding of user-centred design principles and practices.
• Demonstrated application of content design tools and methods, including user research, content audits, and information architecture.
• Experience working with GDS/NHS service standards and delivering content for public sector services is preferred.
• Experience leading content projects and managing stakeholder relationships is essential.
• Mentoring or coaching experience within content teams or UCD practices is a bonus.

Skills:

• Strong writing and editorial skills, with the ability to create clear, concise, and compelling content for diverse audiences.
• Excellent understanding of content design principles, including accessibility, SEO, and user experience.
• Ability to manage complex projects, balancing multiple priorities and delivering high-quality content under pressure.
• Strong collaboration skills, with the ability to work effectively in multidisciplinary teams.
• Proficient in content design tools such as Figma, Sketch, or similar, and experience with content management systems (CMS).
• Excellent stakeholder management and communication skills, with the ability to influence and build strong relationships.

Benefits:

• Competitive salary with an annual performance-related bonus.
• Training budget for professional development and growth.
• Choice of MacBook or Windows laptop with necessary software.