Key Account Manager - Air/Freight Logistics

The Role

We are seeking an experienced and commercially driven Key Account Manager to manage and grow a portfolio of strategic accounts within the logistics sector. This role focuses on revenue growth, account development, and new business acquisition while ensuring exceptional service delivery and operational excellence.

Key Responsibilities

• Achieve and exceed revenue and profit targets across nominated accounts
• Develop and deliver strategic Account Plans to drive sustainable growth
• Identify and secure new business opportunities
• Manage customer contracts, SLAs, and KPIs to ensure service excellence
• Act as the main point of contact for key customers, building strong, long-term relationships
• Collaborate with internal teams to ensure seamless service delivery
• Identify cross-selling opportunities and promote the full range of company solutions
• Monitor market trends and competitor activity to identify growth opportunities
• Maintain accurate CRM records and produce regular performance reports

About You

• Minimum 5 years experience in Air Freight within the logistics industry
• Specialist knowledge of Airfreight Dangerous Goods (Air & Road)
• Proven track record of achieving revenue and profit targets
• Strong new business development and account growth experience
• Excellent negotiation, communication, and presentation skills
• Commercially astute with experience managing budgets, contracts, and KPIs
• Proactive, self-motivated, and results-driven
• Full clean driving licence

Working Hours

Monday to Friday, 8:30am 5:30pm (with flexibility as required).

UK and occasional international travel may be required.