4 jobs found

Client Response Team Operator Location: Haydock Salary: £27,500 per annum Our client, Facilities Management (FM) service provider, is seeking a proactive and customer-focused Client Response Team Operator. Working across multiple contracts including retail, fast food, nurseries, energy providers, and MOD sites, they deliver both reactive and planned engineering services nationwide. This is a fantastic opportunity to join a well-established FM business. The Role As a Client Response Team Operator, you ll be the first point of contact for incoming maintenance and repair requests, ensuring a fast and effective response for a range of clients across the UK. You ll coordinate engineers, manage workloads, and maintain excellent communication to deliver high-quality service around the clock. Key Responsibilities Act as the first point of contact for clients, logging and managing maintenance queries. Use the in-house CAFM system to schedule engineers and contractors efficiently. Monitor and report on open jobs, ensuring all works meet contractual KPIs and SLAs. Build and maintain strong internal and external relationships. Follow up with clients to ensure satisfaction and continuous improvement. Represent the company professionally at all times and uphold its reputation for quality service. Skills & Experience Confident communicator with strong customer service and relationship-building skills. Excellent multitasking and organisational abilities with attention to detail. Experience in a helpdesk, call handling, or FM service coordination role is highly desirable. Good IT skills, including Microsoft Office and CAFM systems. Knowledge of SLA/KPI management and compliance procedures is an advantage. Calm under pressure, proactive in solving problems, and able to work independently. An understanding of engineering or building maintenance services would be beneficial. What s in It for You Opportunity to work with a respected FM provider with diverse, nationwide contracts. A supportive, fast-paced environment where your input makes a real difference. Long-term career prospects within a growing business that values its people.

We are actively seeking a Helpdesk Administrator to join our client in St Albans. Ideally you will come from a facilities background and be familiar with contract processes. Duties Review Operative worksheets for updated assets and update the Asset Register Identify remedial work arising from routine maintenance activities. Manage the processes around documentation within the organisation. Assist in the preparation of the monthly contract report and ad-hoc reports. Manage requests for documentation. Train employees on how to use and access the documents. Communicate and collaborate with Helpdesk Operators, Operatives and sub-contractors. Meet all KPIs measured on a periodic basis. Ideally from a facilities background you will have solid experience in an administration role. Proficient in the use of standard MS Office packages. You will be able to work to deadlines and be a team player with a high attention to detail. The role is working Monday to Friday 8.30am - 5.30pm Salary 28000pa Apply now!

gap personnel is recruiting Inbound Operators for our prestigious client based in Wymondham. The site provides inbound and outbound document services, including printing, mailing, document capture, storage, and key support functions. Pay Rate: £12.71 per hour, Overtime £19.07 per hour Hours: Monday to Friday, 8:00am - 5:00pm - 37.5 hours per week, 30 minute break per day Type: Temporary to permanent for the right candidate Location: Wymondham, Norfolk - NR18 Start date: Interviews will take place ASAP Key Responsibilities: Hands-on role using basic machinery and computer systems (Excel, Word, and internal systems) Work to set targets for speed, accuracy, and quality Receive and security-check incoming mail Scan and process paper documents Index, store, and manage electronic documents Respond to helpdesk queries when needed Follow Service Level Agreements (SLAs) and quality standards Provide support or supervision when required Be flexible and help with different tasks as needed Knowledge & Skills: IT literate, comfortable managing a queue of tasks Experience working to tight deadlines preferred Self-motivated, organised, and methodical approach Strong customer focus and attention to detail Effective verbal and written communication Results-driven with a high level of accountability Confident working independently and as part of a team To apply for this Inbound Operator position, please submit your updated CV to (url removed) Contact the branch on (phone number removed) to discuss. gap personnel is operating as the employment business.