Customer Claims Advisor

Our client, a well-established and growing business based in Peterborough, is expanding their friendly and professional team. They are now looking for a proactive and customer-focused Customer Claims Advisor to join them during an exciting period of growth. This is a fully office based role working Monday Friday 8.45am 5.15pm.

The Role

As a Customer Claims Advisor you will be the first point of contact for clients, you ll play a key role in delivering a smooth and supportive claims journey. This role offers real variety and responsibility within a supportive team environment where no two days are the same.

You will:

• Manage claims from initial instruction through to final settlement
• Provide clear, professional updates and guidance to clients throughout the process
• Handle queries efficiently and empathetically
• Liaise with internal teams and external stakeholders
• Accurately update client records and internal systems
• Manage your own diary and workload effectively
• Handle complaints professionally, escalating where appropriate

About You

We re looking for someone who:

• Has previous experience in a customer service or claims-based role
• Ideally has exposure to insurance or financial services
• Communicates confidently and professionally, both verbally and in writing
• Is highly organised with good attention to detail
• Is proficient in MS Office
• Enjoys working as part of a team and takes pride in delivering high standards
• Is eager to learn and develop

What s on Offer

• Salary from £25,000 depending on experience
• Pension scheme
• Attendance bonus
• Rewards and discount schemes
• Genuine opportunities for progression
• Free onsite parking
• Supportive, team-focused environment

If you re looking for a stable, office-based role where you are a part of a growing and reputable business, we d love to hear from you.

Further details of this Customer Claims Advisor role are available on application. To apply, please submit your current CV. Interviews will be held as CVs are reviewed.

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