Automotive Service Planner

Automotive Service Planner / Service Administrator

£30,(Apply online only),000

Hounslow (LHR)

Automotive Service Planner / Service Administrator

We re working with a leading motor company in Hounslow who are looking to recruit an organised and proactive Service Planner / Service Administrator to join their busy service operation.

This is a key role within the business, responsible for planning vehicle servicing, maintaining accurate records, and ensuring all servicing, MOT, and compliance activity is completed on time while delivering excellent customer service.

Automotive Service Planner / Service Administrator- The Role:

• Produce and manage customer service plans
• Maintain and update vehicle records using the service planning system
• Ensure service plans are followed and kept up to date
• Proactively contact customers with planned maintenance dates
• Create T-Cards and plan servicing up to three weeks in advance
• Run Missed Occasion reports and manage KPI targets
• Keep job cards flowing through the system for timely invoicing
• Plan and book MOTs with approved testing facilities
• Schedule 2-year tachograph calibrations
• Handle overflow calls and provide Service Reception cover when required
• Manage warranty and contract service jobs
• Deliver work on time and to a high standard in a fast-paced environment

Automotive Service Planner / Service Administrator- About You:

• Previous experience in service planning, service administration, or an automotive environment
• Strong organisational and time-management skills
• Confident communicator with a customer-focused approach
• Comfortable working with planning systems and reports
• Able to manage multiple priorities under pressure

Hours:

Monday to Friday: 9:00am 6:00pm

Alternate Saturdays: 7:00am 1:00pm (paid overtime)

Automotive Service Planner / Service Administrator- What s on Offer:

• Comnpetitive salary (dependent on experience)
• Paid overtime for Saturday work
• Stable role within a well-established motor company
• Supportive management and team environment

If you have Automotive Service expereince and are interested in this role, apply now and be the engine behind our Service operation