We're Doccla, and we're redefining where and how healthcare is delivered.
Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey from early discharge and acute recovery to long-term condition management and proactive care.
We provide everything clinicians need to deliver safe, effective Virtual Care: medical-grade devices, logistics, patient onboarding, EHR integration, and an end-to-end clinical platform built around real-world workflows.
We currently work with over 60% of NHS ICBs and support health systems across the including UK, Ireland, France, and the DACH region to reduce hospital pressure, improve outcomes, and create a more resilient model of care.
We're backed by top European investors, having secured £35m in Series B funding led by Lakestar, with participation from Elaia, General Catalyst, Speedinvest, and Bertelsmann.
Why Join Us?This is your chance to join Doccla at a key stage in our growth.
We're building the category leader in Virtual Care and Remote Patient Monitoring. You'll be part of a highly entrepreneurial, mission-driven team that combines expertise across clinical, technical, commercial, and operational domains.
We're solving real problems for patients and health systems and growing fast.
Enrolment SpecialistSalary: From £25,300 basic, up to £37,950 OTE (incentives based on KPI performance)
Location: Hybrid role - at least 3 days per week in the Hammersmith office
Commission: Targets and commission to reach OTE may change but are designed to be achievable (reviewed monthly)
Hours: Flexible availability, including Saturdays and weekdays between 8am-8pm
Growth: Development opportunities, with the potential to become a team lead within 12 weeks based on performance and program success
As one of Doccla's first human touchpoints in the proactive care patient journey, you'll play a pivotal role in helping people feel confident, reassured and supported as they begin Remote Patient Monitoring (RPM). In this role, you will:
Call and engage with eligible patients and explain how this (free) remote monitoring service can help improve their health and daily quality of life, making the first interaction positive & motivating.
Build trust and confidence by explaining the benefits of Doccla's service, addressing concerns around technology, and dispelling fears about scams or complexity.
Guide patients through the onboarding process, ensuring they:
Log into the platform
Provide consent
Complete the initial questionnaire
Receive their Doccla kit
Submit their first baseline monitoring questionnaire
Prevent churn by handling conversations with patients who are considering leaving the program, identifying the reasons, addressing concerns where appropriate, and working to support their continued engagement.
Use Doccla tools (Zendesk/doccla platform) to log and track every interaction, ensuring consistency and strong quality control.
Follow structured workflows, scripts and best practices provided by commercial, clinical and patient-support teams.
Work as part of a hybrid "war room" team based in the Hammersmith office, collaborating with full-time staff, contractors and agency partners.
Participate in ongoing training sessions to continuously refine patient engagement skills.
Contribute to a high-performance environment, with results displayed in a team leaderboard.
Be flexible and assist other teams such as the patient support team where needed
We're searching for empathetic communicators who can inspire trust and help patients feel calm, supported and motivated. You'll be a great fit if you have:
Exceptional Communication & EmpathyFluent in english
Ability to reassure hesitant or anxious patients
A warm, patient and motivating style
Comfortable making high call volumes
Able to persist respectfully when patients need reassurance or multiple follow-ups
Strong record-keeping and ability to follow structured workflows
Comfortable using systems like Zendesk or similar tools
Ability to guide less tech-confident patients step-by-step
Confidence navigating software, patient portals and call scripts
Willingness to collaborate with a blended team of full-time staff and contractors
Openness to feedback, coaching and continuous improvement
Driven by targets and KPIs
Excited by a hybrid role that offers performance-linked incentives
We empower everyone at Doccla to take ownership of their work and the company's mission. We act ethically and always put patient safety and outcomes first.
To thrive here, you'll need a can-do attitude and an action-oriented approach, along with a willingness to learn and grow through open feedback.
We're a hybrid team, with offices in London, Denmark, Germany, and Stockholm. Most of our team is London-based and enjoys in-person time at our WeWork HQ 1-3 days per week, where you'll find great lunch, barista coffee, and a pet-friendly space. Some roles are fully remote, depending on the team and responsibilities.
What You'll GetAnnual Leave & Holidays
25 days annual leave + up to 8 UK bank holidays
Remote Working
Flexible remote options
Financial Benefits
Employee stock options
4% pension on full basic pay
️ 4x salary life insurance
Health & Wellness
Private health insurance
4 months full pay for birthing parent
4 weeks full pay for non-birthing parent
Sick pay
In-Office Perks (London HQ)
Free daily lunch
Pet-friendly office
Other Benefits
£500 L&D budget per person
Cycle to work scheme
Via Smart Health:
️ 24/7 GP appointments
Mental health support
Nutrition & fitness advice
Second opinions & health checks
A competitive compensation package (base + stock options), with half-year and annual performance reviews
The chance to work on patient-first, system-level healthcare challenges in one of Europe's leading healthtech companies
Opportunities for growth and leadership we want you to challenge the status quo, own your impact, and continue developing, with our full support
We embrace diversity. To build a great product, we need a team with a wide range of perspectives, backgrounds, and experiences.
We're committed to equal opportunity hiring regardless of race, religion, gender identity, sexual orientation, age, disability, or background. If you're excited about the role, we encourage you to apply even if your experience doesn't match every point.
Safer RecruitmentWe are committed to safer recruitment practices. As Doccla is a CQC registered company, a Disclosure and Barring Service (DBS) check will be required for all roles.
It is an offence to apply for such work if you are barred from working with children or vulnerable adults.