We have an exciting opportunity for an Independent Domestic Violence Advocate (IDVA) to join the team in London, working 37.5 hours a week. This role involves both face to face and virtual support in a hybrid model of working, you will work from home and Victim Support Office at Victim Support, 3rd Floor, 5-7 Singer Street, London, Greater London, EC2A 4BQ. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer: At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the role: As an Independent Domestic Violence Advocate you will: Implement effective ways of working with victims and those supporting them to increase safety and reduce harm. Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+ Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse. You will need: knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships). a good understanding of domestic abuse including the impact of domestic abuse on victims and their children. to understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children an understanding safeguarding issues, and the legal responsibilities surrounding these issues. experience of direct service delivery to victims of domestic abuse or other vulnerable people. strong communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice. strong crisis management skills and the ability to deal with stressful and difficult situations. Please see attached Job Description and Person Specification for further details. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Apr 29, 2026
Full time
We have an exciting opportunity for an Independent Domestic Violence Advocate (IDVA) to join the team in London, working 37.5 hours a week. This role involves both face to face and virtual support in a hybrid model of working, you will work from home and Victim Support Office at Victim Support, 3rd Floor, 5-7 Singer Street, London, Greater London, EC2A 4BQ. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer: At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the role: As an Independent Domestic Violence Advocate you will: Implement effective ways of working with victims and those supporting them to increase safety and reduce harm. Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+ Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse. You will need: knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships). a good understanding of domestic abuse including the impact of domestic abuse on victims and their children. to understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children an understanding safeguarding issues, and the legal responsibilities surrounding these issues. experience of direct service delivery to victims of domestic abuse or other vulnerable people. strong communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice. strong crisis management skills and the ability to deal with stressful and difficult situations. Please see attached Job Description and Person Specification for further details. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Field Sales Manager - Domestic Sales & Trade Manager Full-Time Permanent Office-Based Salary: £42,000 per annum + on-target annual bonus (6-9%) About the Role An exciting opportunity has arisen for an experienced Domestic Field Sales Manager to lead and grow a domestic sales function within a regulated industry. This senior role will play a key part in driving customer connection growth, strengthening relationships across an independent trade and supply chain, and supporting the transition to low-carbon heating solutions across the domestic retrofit market. You will manage a team of Domestic Sales Energy Advisors, oversee engagement with key trade partners, and play a pivotal role in delivering corporate growth and decarbonisation objectives. Job Purpose Lead the domestic sales function to deliver customer connection growth and retention targets. Manage and develop the Domestic Sales Team Leader and Energy Advisors to deliver an excellent customer experience. Strengthen engagement with independent trade and supply-chain partners to support sales performance and low-carbon transition objectives. Support the delivery of corporate objectives and the Gas Network Operator's decarbonisation pathway across the domestic retrofit market. Key Accountabilities Sales Strategy & Performance Support the Business Development Manager by shaping and implementing a sales strategy aligned to annual business objectives. Drive customer connection growth and retention through structured engagement with supply-chain partners. Monitor, manage, and report on individual and team performance, producing sales forecasts to inform monthly and annual planning. Review sales activities and resources to ensure the team is appropriately equipped to deliver all sales activity. Team Leadership & Development Lead, manage, and develop the Domestic Sales Team Leader and Energy Advisors. Develop and maintain an annual training and sales-advisor shadowing schedule to support continuous development and positive customer experiences. Promote team engagement, performance, and a strong customer-focused culture. Trade & Supply Chain Engagement Act as a key point of contact for the independent trade and installer network. Identify opportunities with trade partners and support proactive marketing and promotional initiatives. Deliver a structured engagement programme to strengthen relationships across installers, manufacturers, merchants, training centres, and retailers. Decarbonisation & Market Development Support decarbonisation objectives by identifying and promoting training and upskilling opportunities for trade partners. Encourage a multi-measure approach to domestic retrofit, including energy-efficiency upgrades and emerging low-carbon heating technologies. Develop and deliver field-based outreach activities that promote energy-efficiency best practice, brand awareness, and customer engagement. Compliance & Governance Ensure compliance with all legal requirements, industry regulations, and internal policies across all sales-related activity. Support audits, policy updates, staff training, and the investigation of any compliance issues or breaches. Generic Accountabilities Build and maintain effective working relationships with colleagues, contractors, and partner organisations. Observe and actively promote Health & Safety, equality, and customer care standards in line with organisational policies. Participate in learning and development activities to enhance personal effectiveness. Undertake any additional duties appropriate to the level of the role and business needs. Essential Criteria Full, valid UK driving licence Minimum 5 years' experience working in a field sales environment Minimum 2 years' experience leading a sales team Flexibility with working hours, including evenings where required Positive, enthusiastic, and industrious approach Highly self-motivated with strong organisational skills Excellent communication, negotiation, and persuasive skills Strong administration skills Proficient IT skills, including Microsoft Word, Excel, and Outlook Desirable Criteria Experience working within a Northern Ireland regulated industry Experience leading a team within a domestic sales environment Working Arrangements Full-time, permanent position Office-based role (no hybrid or working-from-home options available) Benefits You'll Love Enhanced contributory pension scheme Free life assurance "Give As You Earn" charity scheme Enhanced maternity and paternity leave Enhanced sick pay (for qualifying staff) 20 days annual leave + 11 bank holidays + up to 5 additional long-service days Free onsite parking Dedicated health and wellbeing support Cycle to Work Scheme Annual salary reviews About the Employer Apple Recruitment is delighted to be partnering with a long-standing and valued client operating within a regulated industry. Our client is widely recognised for its commitment to safety, customer service, and operational excellence, and offers a supportive, inclusive, and forward thinking working environment where employees are encouraged to grow, contribute ideas, and play an active role in driving continuous improvement. Interested? If this sounds like the right next step for you, we'd love to hear from you. Apply now or contact Apple Recruitment for a confidential discussion. If this role isn't quite the right fit, we're still happy to discuss other opportunities. Closing Date: 5 May 2026 at midnight Apple Recruitment Services is acting on behalf of its client as an Employment Agency and is proud to be an Equal Opportunities Employer. Please Note: Applicants must have the legal right to work in the country of employment on a permanent basis. Visa sponsorship is not available.
Apr 27, 2026
Full time
Field Sales Manager - Domestic Sales & Trade Manager Full-Time Permanent Office-Based Salary: £42,000 per annum + on-target annual bonus (6-9%) About the Role An exciting opportunity has arisen for an experienced Domestic Field Sales Manager to lead and grow a domestic sales function within a regulated industry. This senior role will play a key part in driving customer connection growth, strengthening relationships across an independent trade and supply chain, and supporting the transition to low-carbon heating solutions across the domestic retrofit market. You will manage a team of Domestic Sales Energy Advisors, oversee engagement with key trade partners, and play a pivotal role in delivering corporate growth and decarbonisation objectives. Job Purpose Lead the domestic sales function to deliver customer connection growth and retention targets. Manage and develop the Domestic Sales Team Leader and Energy Advisors to deliver an excellent customer experience. Strengthen engagement with independent trade and supply-chain partners to support sales performance and low-carbon transition objectives. Support the delivery of corporate objectives and the Gas Network Operator's decarbonisation pathway across the domestic retrofit market. Key Accountabilities Sales Strategy & Performance Support the Business Development Manager by shaping and implementing a sales strategy aligned to annual business objectives. Drive customer connection growth and retention through structured engagement with supply-chain partners. Monitor, manage, and report on individual and team performance, producing sales forecasts to inform monthly and annual planning. Review sales activities and resources to ensure the team is appropriately equipped to deliver all sales activity. Team Leadership & Development Lead, manage, and develop the Domestic Sales Team Leader and Energy Advisors. Develop and maintain an annual training and sales-advisor shadowing schedule to support continuous development and positive customer experiences. Promote team engagement, performance, and a strong customer-focused culture. Trade & Supply Chain Engagement Act as a key point of contact for the independent trade and installer network. Identify opportunities with trade partners and support proactive marketing and promotional initiatives. Deliver a structured engagement programme to strengthen relationships across installers, manufacturers, merchants, training centres, and retailers. Decarbonisation & Market Development Support decarbonisation objectives by identifying and promoting training and upskilling opportunities for trade partners. Encourage a multi-measure approach to domestic retrofit, including energy-efficiency upgrades and emerging low-carbon heating technologies. Develop and deliver field-based outreach activities that promote energy-efficiency best practice, brand awareness, and customer engagement. Compliance & Governance Ensure compliance with all legal requirements, industry regulations, and internal policies across all sales-related activity. Support audits, policy updates, staff training, and the investigation of any compliance issues or breaches. Generic Accountabilities Build and maintain effective working relationships with colleagues, contractors, and partner organisations. Observe and actively promote Health & Safety, equality, and customer care standards in line with organisational policies. Participate in learning and development activities to enhance personal effectiveness. Undertake any additional duties appropriate to the level of the role and business needs. Essential Criteria Full, valid UK driving licence Minimum 5 years' experience working in a field sales environment Minimum 2 years' experience leading a sales team Flexibility with working hours, including evenings where required Positive, enthusiastic, and industrious approach Highly self-motivated with strong organisational skills Excellent communication, negotiation, and persuasive skills Strong administration skills Proficient IT skills, including Microsoft Word, Excel, and Outlook Desirable Criteria Experience working within a Northern Ireland regulated industry Experience leading a team within a domestic sales environment Working Arrangements Full-time, permanent position Office-based role (no hybrid or working-from-home options available) Benefits You'll Love Enhanced contributory pension scheme Free life assurance "Give As You Earn" charity scheme Enhanced maternity and paternity leave Enhanced sick pay (for qualifying staff) 20 days annual leave + 11 bank holidays + up to 5 additional long-service days Free onsite parking Dedicated health and wellbeing support Cycle to Work Scheme Annual salary reviews About the Employer Apple Recruitment is delighted to be partnering with a long-standing and valued client operating within a regulated industry. Our client is widely recognised for its commitment to safety, customer service, and operational excellence, and offers a supportive, inclusive, and forward thinking working environment where employees are encouraged to grow, contribute ideas, and play an active role in driving continuous improvement. Interested? If this sounds like the right next step for you, we'd love to hear from you. Apply now or contact Apple Recruitment for a confidential discussion. If this role isn't quite the right fit, we're still happy to discuss other opportunities. Closing Date: 5 May 2026 at midnight Apple Recruitment Services is acting on behalf of its client as an Employment Agency and is proud to be an Equal Opportunities Employer. Please Note: Applicants must have the legal right to work in the country of employment on a permanent basis. Visa sponsorship is not available.
TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: About the Program Continuous improvement is abusiness strategy that involves the evaluation and revision of processes, methods and practices. The goal of continuous improvement is to make periodic changes to increase the efficiency, accuracy and effectiveness of business operationsusing key tools from Lean Six Sigma. What You'll Do As a 12 month placement, your main responsibilities will include: Participating in process improvement projects, leveraging Lean Six Sigma (LSS) methodology, including scoping, defining, prioritizing projects, identifying project metrics, developing control plans to ensure project delivers gains that are continuous and sustainable with results that are measurable and validated developing pilot plans as needed Responsible for supporting research that identifies improvement opportunities, including identifying, testing, and developing and implementing sustainable improvement strategies to improve productivity and efficiencies that supports current and future business needs Providing planning support using DMAIC (Define, Measure, Analyse, Improve, Control) project roadmap includes identifying project metrics, providing methods to validate project solutions, deliver measurable and validated results and develop control plans to ensure project gains are continuous and sustainable Serving as an internal consultant on assigned projects to assist with identifying improvement opportunities and providing recommendations that includes defining Voice of the Customer, overseeing data collection, analysis, testing Collaborating with TJX Europe departments where there is impact to operational efficiencies, analysing data based on metrics, providing quantitative and qualitative observations, and developing recommendations based on findings What We're Looking For Working towards Bachelor's degree in Business Management/ Engineering/Science (preferred, not essential) Knowledge of Lean Six Sigma (LSS) and DMAIC methodology; LSSGreen and/or Yellow belt training an asset Demonstrated project management skills including structured project methodologies (i.e. determining needs, researching existing programs, etc.); utilizing multiple sources of information to develop well-structured business recommendations preparing and maintaining detailed development plans for projects; determining project specifications; understanding and applying principles of project control; and knowledge of and ability to use project reporting systems Good analytical and critical thinking skills to provide solutions; ability to leverage prior experience and adapt quickly to the changing work environment tomake effective decisions, revise business strategies to support the vision of the organization Demonstrated problem solving skills including analysis of information (i.e. requirements; description of problems.); provide solutions with cost implications to effectively resolve issues and execute strategic solutions Good organizational development skills including change management, time management; ability to implement and manage details, prioritize, multi-task and sometimes work under time pressure; ability to work independently with minimal supervision Excellent presentation, interpersonal and communication skills; ability to read, write and interpret information accurately. Ability to develop and build relationships with internal and external partners, influence team membersand help prioritize activities and resources to meet the organization's needs; build rapport and credibility to be a trusted advisor Demonstrated people management skills including coaching, providing advice and guidance to Associates to resolve issues/problems, evaluating performance and providing feedback to team members. Good understanding of financial planning, business tools and reports to make business recommendations Skills/Knowledge Strong computer skills including MS Office - Word, Excel, PowerPoint, Access; VBA and SharePoint knowledge/experience an asset. Ability to analyze and interpret data using statistical software such as Minitab Demonstrated ability to deliver measurable results Problem solving ability- Lean or Six Sigma Interact and partner with all levels of the organization up to Manager and Manager of Project Management What we offer At TJX Europe, we believe in supporting our associates to thrive both professionally and personally. Here's what you can expect: Generous holiday allowance plus bank holidays Exclusive employee discounts at TK Maxx and Homesense Ongoing learning and development opportunities A collaborative, inclusive culture where your voice is valued Access to wellbeing support and resources Pension and life assurance schemes Opportunities to grow your career across our global business Hybrid working model with flexibility A vibrant, campus-style head office in the heart of Watford-featuring a subsidised canteen, onsite gym, free parking, and just a short walk from Watford Junction Station Application Process Online application > Psychometric Online Tests > Online Video Interview > Assessment Centre or In Person Interview You must have the legal right to work in the country you are applying to. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB
Apr 27, 2026
Full time
TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: About the Program Continuous improvement is abusiness strategy that involves the evaluation and revision of processes, methods and practices. The goal of continuous improvement is to make periodic changes to increase the efficiency, accuracy and effectiveness of business operationsusing key tools from Lean Six Sigma. What You'll Do As a 12 month placement, your main responsibilities will include: Participating in process improvement projects, leveraging Lean Six Sigma (LSS) methodology, including scoping, defining, prioritizing projects, identifying project metrics, developing control plans to ensure project delivers gains that are continuous and sustainable with results that are measurable and validated developing pilot plans as needed Responsible for supporting research that identifies improvement opportunities, including identifying, testing, and developing and implementing sustainable improvement strategies to improve productivity and efficiencies that supports current and future business needs Providing planning support using DMAIC (Define, Measure, Analyse, Improve, Control) project roadmap includes identifying project metrics, providing methods to validate project solutions, deliver measurable and validated results and develop control plans to ensure project gains are continuous and sustainable Serving as an internal consultant on assigned projects to assist with identifying improvement opportunities and providing recommendations that includes defining Voice of the Customer, overseeing data collection, analysis, testing Collaborating with TJX Europe departments where there is impact to operational efficiencies, analysing data based on metrics, providing quantitative and qualitative observations, and developing recommendations based on findings What We're Looking For Working towards Bachelor's degree in Business Management/ Engineering/Science (preferred, not essential) Knowledge of Lean Six Sigma (LSS) and DMAIC methodology; LSSGreen and/or Yellow belt training an asset Demonstrated project management skills including structured project methodologies (i.e. determining needs, researching existing programs, etc.); utilizing multiple sources of information to develop well-structured business recommendations preparing and maintaining detailed development plans for projects; determining project specifications; understanding and applying principles of project control; and knowledge of and ability to use project reporting systems Good analytical and critical thinking skills to provide solutions; ability to leverage prior experience and adapt quickly to the changing work environment tomake effective decisions, revise business strategies to support the vision of the organization Demonstrated problem solving skills including analysis of information (i.e. requirements; description of problems.); provide solutions with cost implications to effectively resolve issues and execute strategic solutions Good organizational development skills including change management, time management; ability to implement and manage details, prioritize, multi-task and sometimes work under time pressure; ability to work independently with minimal supervision Excellent presentation, interpersonal and communication skills; ability to read, write and interpret information accurately. Ability to develop and build relationships with internal and external partners, influence team membersand help prioritize activities and resources to meet the organization's needs; build rapport and credibility to be a trusted advisor Demonstrated people management skills including coaching, providing advice and guidance to Associates to resolve issues/problems, evaluating performance and providing feedback to team members. Good understanding of financial planning, business tools and reports to make business recommendations Skills/Knowledge Strong computer skills including MS Office - Word, Excel, PowerPoint, Access; VBA and SharePoint knowledge/experience an asset. Ability to analyze and interpret data using statistical software such as Minitab Demonstrated ability to deliver measurable results Problem solving ability- Lean or Six Sigma Interact and partner with all levels of the organization up to Manager and Manager of Project Management What we offer At TJX Europe, we believe in supporting our associates to thrive both professionally and personally. Here's what you can expect: Generous holiday allowance plus bank holidays Exclusive employee discounts at TK Maxx and Homesense Ongoing learning and development opportunities A collaborative, inclusive culture where your voice is valued Access to wellbeing support and resources Pension and life assurance schemes Opportunities to grow your career across our global business Hybrid working model with flexibility A vibrant, campus-style head office in the heart of Watford-featuring a subsidised canteen, onsite gym, free parking, and just a short walk from Watford Junction Station Application Process Online application > Psychometric Online Tests > Online Video Interview > Assessment Centre or In Person Interview You must have the legal right to work in the country you are applying to. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB
Havas Media Group Spain SAU
Manchester, Lancashire
Agence : Havas Media Description du poste : NOTE: YOU MUST ANSWER THE FOLLOWING QUESTIONS IN YOUR APPLICATION, FOR YOUR APPLICATION TO BE ACCEPTED. PLEASE MAKE THE ANSWERS THE FIRST PAGE AND THE FOLLOWING PAGE, YOUR CV. Please do not use AI to generate these answers, we will know, this is about you representing you and we care more about your input and thoughts then what ai thinks you should say. GOOD LUCK! 3. Describe to us how taking part in the Platform programme would benefit and impact your future goals. With disconnected journeys, endless data, and tighter budgets, modern marketing is more chaotic than ever. Havas Market breaks through the chaos by helping brands adapt fast and win big through limitless performance. Disjointed campaigns across channels aren't personal or practical. That's why we discover impactful moments during real journeys and make them count. Our partnerships with Google, Amazon, TikTok, Meta, and Optimizely allow us to unlock your true growth potential. Being part of Havas Media Network (HMN) allows brands limitless opportunities to grow. With over 9,000 experts based in 143 countries around the globe, we unlock the potential of people and technology to outperform the competition. HMN spans London, Leeds, Manchester, and Edinburgh, servicing clients through our agency brands including Havas Media, Arena Media, Ledger Bennett, and Havas Market. Across all agency brands, we have defined shared values that shape the way we work and define what we expect from our people: Human at Heart: You will respect, empower, and support others, fostering an inclusive workplace and creating meaningful experiences. Head for Rigour: You will take pride in delivering high-quality, outcome-focused work and continually strive for improvement. Mind for Flair: You will embrace diversity and bold thinking to craft brilliant, unique solutions.What we do - About Havas Media Havas Media Group is part of the sixth largest advertising network in the world, Havas Group. This role will operate from our Manchester office, we are headquartered out of St Pancras, London, and along with offices in Leeds and Edinburgh, we operate globally. Our CEO is Patrick ('Paddy') Affleck. Our overarching mission is to make a meaningful difference to the brands, businesses, and lives of the people we work with. Our solution is simple: we identify and create meaningful media experiences to deliver meaningful growth for our clients. In the last two years, we've undergone a transformation that's seen us bind together nine agencies into three core agency brands and propositions . About the Client Matalan is a valued retail client of Havas Media Network, offering affordable fashion and homeware for families across the UK. The partnership focuses on supporting both brand awareness and performance through media, helping to drive store visits and online growth. Working closely together, our teams aim to deliver measurable results while adapting to the changing retail landscape. Collaboration and a shared focus on effectiveness are at the heart of the relationshipThe Client Planning Platformer is focused on supporting MX Media Executives and MX Managers to ensure Matalan has the optimal media support in place. Working alongside your Mx Manager, the role is centred around supporting the media planning process from beginning to end. Starting with the activation of advertising campaigns in various media channels such as print, radio, online, and social media, through to the organisation and management of campaign reporting and billing. Mx = Media Experience , Havas's framework for planning and delivering meaningful, insight driven media engagement.The Client Planning Platformer should have these skills: Strong Communication: Effective written and verbal communication skills via email, Teams and in person. You will be expected to engage regularly with both internal colleagues and clients. Basic Analytical Skills: Ability to analyse data and draw insights. Tech-Savvy: Proficiency in MS Office, especially Excel, PowerPoint, Outlook (email) and Teams. Creative Thinking: Ability to think innovatively about solving client challenges and overcome setbacks in process. Organisational Skills: Strong ability to manage multiple tasks and deadlines. Team Collaboration: Ability to work well within a team.On the 6-month programme, you'll develop the following: Demonstrating Curiosity and Learning: Regularly seek new knowledge through workshops, cross-departmental projects, self-study and analysing reports to identify trends and insights. Setting Self-Development Expectations with Line Manager: Collaborate with your manager to establish clear, actionable growth goals, as well as organising regular check ins with Line Manager to monitor progress. Receiving and Implementing Constructive Feedback: Actively listen to feedback, reflect on it, and implement changes for improvement. Sharing Knowledge and Learning with Peers: Engage in and promote knowledge-sharing activities within your team. This includes working closely with other members of the Platform programme on a group project, utilising and displaying skills and knowledge developed through your time at Havas. Attention to detail: Review work carefully to catch errors and ensure it meets the requirements of the task. For example, when reviewing reports written by other teams or drafting emails to send to the client. Commercial Awareness and Analytic Mindset: Stay informed about market trends and use performance reports to assess the effectiveness of various advertising channels, enabling data-driven decisions to optimise campaign results. Organising and Managing End-to-End Campaigns: Support MX Managers and Directors in delivering media planning solutions. Take responsibility for executing campaign activation from start to finish, including updating media schematics, delivering creative assets to internal teams and external partners, reporting on performance. Time Management: Independently organising and prioritising tasks based on campaign deadlines, staying in close communication with your Line Manager on progress. What's on offer from Havas: We want you to do the best work of your career. To support you in managing your career, as well as your commitments and priorities in your life. We have created a modern, market leading approach to personal benefits, wellbeing, and care: We have shown at Havas, that we can all work productively in a new Hybrid manner To give you even more flexibility, and support a better balance between work and life, Havas employees are given the opportunity to work remotely from anywhere in the world for up to 4 weeks per calendar year. Alongside a generous holiday allocation and birthday off, we are all allocated one day per quarter as mental health days. These are simply days you can take off, guilt free and without eating into your holiday allowance We haven't lost the fun stuff either, subsidised gym membership, social club, early Friday finishes On the Platform programme, you'll benefit from: HR Benefits Free breakfast in the office Wellbeing and mental health support Yulife - wellbeing app Gym discount Employee assistance programme Training and Development sessions Communication Productivity Career Development Diversity, Equity & Inclusion Networking Industry Insights Group Projects We work in a hybrid working model - in office and remotely Office Location: No3, Circle Square, 5 Hawkshaw Street, Manchester M1 5BL Type de contrat : Stagiaire Vous intégrerez une entreprise garantissant l'égalité des chances et qui valorise la diversité. Si vous ne trouvez pas de poste correspondant à votre profil, vous pouvez toujours nous envoyer votre CV.Veuillez cliquer
Apr 24, 2026
Full time
Agence : Havas Media Description du poste : NOTE: YOU MUST ANSWER THE FOLLOWING QUESTIONS IN YOUR APPLICATION, FOR YOUR APPLICATION TO BE ACCEPTED. PLEASE MAKE THE ANSWERS THE FIRST PAGE AND THE FOLLOWING PAGE, YOUR CV. Please do not use AI to generate these answers, we will know, this is about you representing you and we care more about your input and thoughts then what ai thinks you should say. GOOD LUCK! 3. Describe to us how taking part in the Platform programme would benefit and impact your future goals. With disconnected journeys, endless data, and tighter budgets, modern marketing is more chaotic than ever. Havas Market breaks through the chaos by helping brands adapt fast and win big through limitless performance. Disjointed campaigns across channels aren't personal or practical. That's why we discover impactful moments during real journeys and make them count. Our partnerships with Google, Amazon, TikTok, Meta, and Optimizely allow us to unlock your true growth potential. Being part of Havas Media Network (HMN) allows brands limitless opportunities to grow. With over 9,000 experts based in 143 countries around the globe, we unlock the potential of people and technology to outperform the competition. HMN spans London, Leeds, Manchester, and Edinburgh, servicing clients through our agency brands including Havas Media, Arena Media, Ledger Bennett, and Havas Market. Across all agency brands, we have defined shared values that shape the way we work and define what we expect from our people: Human at Heart: You will respect, empower, and support others, fostering an inclusive workplace and creating meaningful experiences. Head for Rigour: You will take pride in delivering high-quality, outcome-focused work and continually strive for improvement. Mind for Flair: You will embrace diversity and bold thinking to craft brilliant, unique solutions.What we do - About Havas Media Havas Media Group is part of the sixth largest advertising network in the world, Havas Group. This role will operate from our Manchester office, we are headquartered out of St Pancras, London, and along with offices in Leeds and Edinburgh, we operate globally. Our CEO is Patrick ('Paddy') Affleck. Our overarching mission is to make a meaningful difference to the brands, businesses, and lives of the people we work with. Our solution is simple: we identify and create meaningful media experiences to deliver meaningful growth for our clients. In the last two years, we've undergone a transformation that's seen us bind together nine agencies into three core agency brands and propositions . About the Client Matalan is a valued retail client of Havas Media Network, offering affordable fashion and homeware for families across the UK. The partnership focuses on supporting both brand awareness and performance through media, helping to drive store visits and online growth. Working closely together, our teams aim to deliver measurable results while adapting to the changing retail landscape. Collaboration and a shared focus on effectiveness are at the heart of the relationshipThe Client Planning Platformer is focused on supporting MX Media Executives and MX Managers to ensure Matalan has the optimal media support in place. Working alongside your Mx Manager, the role is centred around supporting the media planning process from beginning to end. Starting with the activation of advertising campaigns in various media channels such as print, radio, online, and social media, through to the organisation and management of campaign reporting and billing. Mx = Media Experience , Havas's framework for planning and delivering meaningful, insight driven media engagement.The Client Planning Platformer should have these skills: Strong Communication: Effective written and verbal communication skills via email, Teams and in person. You will be expected to engage regularly with both internal colleagues and clients. Basic Analytical Skills: Ability to analyse data and draw insights. Tech-Savvy: Proficiency in MS Office, especially Excel, PowerPoint, Outlook (email) and Teams. Creative Thinking: Ability to think innovatively about solving client challenges and overcome setbacks in process. Organisational Skills: Strong ability to manage multiple tasks and deadlines. Team Collaboration: Ability to work well within a team.On the 6-month programme, you'll develop the following: Demonstrating Curiosity and Learning: Regularly seek new knowledge through workshops, cross-departmental projects, self-study and analysing reports to identify trends and insights. Setting Self-Development Expectations with Line Manager: Collaborate with your manager to establish clear, actionable growth goals, as well as organising regular check ins with Line Manager to monitor progress. Receiving and Implementing Constructive Feedback: Actively listen to feedback, reflect on it, and implement changes for improvement. Sharing Knowledge and Learning with Peers: Engage in and promote knowledge-sharing activities within your team. This includes working closely with other members of the Platform programme on a group project, utilising and displaying skills and knowledge developed through your time at Havas. Attention to detail: Review work carefully to catch errors and ensure it meets the requirements of the task. For example, when reviewing reports written by other teams or drafting emails to send to the client. Commercial Awareness and Analytic Mindset: Stay informed about market trends and use performance reports to assess the effectiveness of various advertising channels, enabling data-driven decisions to optimise campaign results. Organising and Managing End-to-End Campaigns: Support MX Managers and Directors in delivering media planning solutions. Take responsibility for executing campaign activation from start to finish, including updating media schematics, delivering creative assets to internal teams and external partners, reporting on performance. Time Management: Independently organising and prioritising tasks based on campaign deadlines, staying in close communication with your Line Manager on progress. What's on offer from Havas: We want you to do the best work of your career. To support you in managing your career, as well as your commitments and priorities in your life. We have created a modern, market leading approach to personal benefits, wellbeing, and care: We have shown at Havas, that we can all work productively in a new Hybrid manner To give you even more flexibility, and support a better balance between work and life, Havas employees are given the opportunity to work remotely from anywhere in the world for up to 4 weeks per calendar year. Alongside a generous holiday allocation and birthday off, we are all allocated one day per quarter as mental health days. These are simply days you can take off, guilt free and without eating into your holiday allowance We haven't lost the fun stuff either, subsidised gym membership, social club, early Friday finishes On the Platform programme, you'll benefit from: HR Benefits Free breakfast in the office Wellbeing and mental health support Yulife - wellbeing app Gym discount Employee assistance programme Training and Development sessions Communication Productivity Career Development Diversity, Equity & Inclusion Networking Industry Insights Group Projects We work in a hybrid working model - in office and remotely Office Location: No3, Circle Square, 5 Hawkshaw Street, Manchester M1 5BL Type de contrat : Stagiaire Vous intégrerez une entreprise garantissant l'égalité des chances et qui valorise la diversité. Si vous ne trouvez pas de poste correspondant à votre profil, vous pouvez toujours nous envoyer votre CV.Veuillez cliquer
About us At Xelix, we work with some of the world's largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate - moving from manual processes to automated, intelligent workflows. Xelix is a fast-paced scale up - things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively while remaining profitable. We have over 100 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun & we love to celebrate milestones together. In this role you'll grow, be challenged and help shape the future of Xelix. If you're excited about building something special with us, we'd love to hear from you. About the role The Support Analyst assists customers with addressing any issues they have with the Xelix platform. They are responsible for reviewing tickets raised by customers and resolving them in an expedient manner. This is an exciting role that collaborates regularly with numerous other functions within the company, such as Customer Support, Professional Services, Product and Engineering. The role is critical in ensuring that any Xelix customers are able to use the platform as designed. The ability to troubleshoot and resolve technical issues is a key element of the role. The successful candidate would have excellent technical acumen, organisational and communications skills and a drive to ensure the client experience matches our culture and helps build enduring relationships with our customers. This role is ideal for a candidate looking to leverage and hone their existing technical skills (like Python) whilst getting the opportunity to develop a skill set in project management and customer support. They will be a proactive, resourceful multitasker with at least one year of experience in a customer facing role. You'll excel here if you love helping people, have strong problem solving skills and can adapt quickly to changing priorities in a collaborative environment. Experience in customer support, accounting or accounts payable is a plus but not required. What you'll be doing Proactively handle technical and non technical customer queries, providing efficient and effective solutions. Gain in depth knowledge of our product and roadmap to serve as an expert advisor to customers. Represent the customer's voice within the company, collaborating with Product and Commercial teams to influence product priorities and improvements. Coordinate with the Customer Success Team on customer risks and issues, ensuring alignment on key concerns. Maintain and update the knowledge base with new product information, ensuring customers have access to the latest resources. Manage and organise the support inbox, ensuring timely responses and adherence to SLAs and OKR targets for customer satisfaction. As you evolve in the role, you will also assist in platform maintenance activities such as: Checking the data logs to proactively highlight any issues with live customers usage of the platform. Assisting the Support team members with any error resolution on customer files or platform. Supporting Implementation & Customer Success teams in addition of new Data Files / Systems for existing customers. Supporting ad hoc queries from Customer Success teams on platform behaviour. What you'll bring Experience: At least 1 year of experience in a customer facing role, ideally within the SaaS or tech industry. Background in support, accounting, or accounts payable is preferable but not required. Adaptability: Strong time management and prioritisation skills, maximising both personal efficiency and team productivity. Thrives in a fast paced environment, effectively multitasking and handling shifting priorities. Customer Centric Mindset: A customer first approach, with a genuine passion for helping customers feel valued and heard. Technical Proficiency: Quick to learn new technologies, product features, and processes, and able to translate this knowledge effectively to customers. Strong analytical and problem solving skills. Python proficiency is mandatory and will be tested during the recruitment process. Effective Communication: Clear, direct, and precise verbal and written communication, with a friendly and empathetic demeanour, dedicated to delivering outstanding customer service. Proactiveness: Proactively troubleshoots and resolves customer issues, driven by a passion for delivering exceptional customer experiences. Education: Bachelor's degree or equivalent experience, preferably in a related field. Experience of Intercom is a plus! What we offer in return Competitive salary of £35,000 to £40,000 depending on experience plus 10% bonus ️ 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days Hybrid working with two days a week from our dog friendly Hoxton office On site gym and cycle to work scheme ️ Employee discount at over 100 retailers Comprehensive private medical & dental cover with Vitality Enhanced parental leave pay Learning & development culture - £1,000 personal annual budget We're carbon neutral and are working towards ambitious carbon reduction goals Lots of team socials & activities ️ Annual team retreat We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate! This is a full time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday. Interview Process While the exact process may vary slightly depending on the role, our typical interview stages are: Introductory Call - A short Teams conversation with a Talent Partner to discuss your background and the opportunity. Hiring Manager Interview - A 30-45 minute Teams meeting to explore your experience and fit for the team. Technical Task or Presentation - A role relevant exercise to demonstrate your skills and approach. Final On site Interview - An in person meeting with our senior leadership team and co founders at our office. We strive to make the process clear, efficient, and respectful of your time.
Apr 23, 2026
Full time
About us At Xelix, we work with some of the world's largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate - moving from manual processes to automated, intelligent workflows. Xelix is a fast-paced scale up - things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively while remaining profitable. We have over 100 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun & we love to celebrate milestones together. In this role you'll grow, be challenged and help shape the future of Xelix. If you're excited about building something special with us, we'd love to hear from you. About the role The Support Analyst assists customers with addressing any issues they have with the Xelix platform. They are responsible for reviewing tickets raised by customers and resolving them in an expedient manner. This is an exciting role that collaborates regularly with numerous other functions within the company, such as Customer Support, Professional Services, Product and Engineering. The role is critical in ensuring that any Xelix customers are able to use the platform as designed. The ability to troubleshoot and resolve technical issues is a key element of the role. The successful candidate would have excellent technical acumen, organisational and communications skills and a drive to ensure the client experience matches our culture and helps build enduring relationships with our customers. This role is ideal for a candidate looking to leverage and hone their existing technical skills (like Python) whilst getting the opportunity to develop a skill set in project management and customer support. They will be a proactive, resourceful multitasker with at least one year of experience in a customer facing role. You'll excel here if you love helping people, have strong problem solving skills and can adapt quickly to changing priorities in a collaborative environment. Experience in customer support, accounting or accounts payable is a plus but not required. What you'll be doing Proactively handle technical and non technical customer queries, providing efficient and effective solutions. Gain in depth knowledge of our product and roadmap to serve as an expert advisor to customers. Represent the customer's voice within the company, collaborating with Product and Commercial teams to influence product priorities and improvements. Coordinate with the Customer Success Team on customer risks and issues, ensuring alignment on key concerns. Maintain and update the knowledge base with new product information, ensuring customers have access to the latest resources. Manage and organise the support inbox, ensuring timely responses and adherence to SLAs and OKR targets for customer satisfaction. As you evolve in the role, you will also assist in platform maintenance activities such as: Checking the data logs to proactively highlight any issues with live customers usage of the platform. Assisting the Support team members with any error resolution on customer files or platform. Supporting Implementation & Customer Success teams in addition of new Data Files / Systems for existing customers. Supporting ad hoc queries from Customer Success teams on platform behaviour. What you'll bring Experience: At least 1 year of experience in a customer facing role, ideally within the SaaS or tech industry. Background in support, accounting, or accounts payable is preferable but not required. Adaptability: Strong time management and prioritisation skills, maximising both personal efficiency and team productivity. Thrives in a fast paced environment, effectively multitasking and handling shifting priorities. Customer Centric Mindset: A customer first approach, with a genuine passion for helping customers feel valued and heard. Technical Proficiency: Quick to learn new technologies, product features, and processes, and able to translate this knowledge effectively to customers. Strong analytical and problem solving skills. Python proficiency is mandatory and will be tested during the recruitment process. Effective Communication: Clear, direct, and precise verbal and written communication, with a friendly and empathetic demeanour, dedicated to delivering outstanding customer service. Proactiveness: Proactively troubleshoots and resolves customer issues, driven by a passion for delivering exceptional customer experiences. Education: Bachelor's degree or equivalent experience, preferably in a related field. Experience of Intercom is a plus! What we offer in return Competitive salary of £35,000 to £40,000 depending on experience plus 10% bonus ️ 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days Hybrid working with two days a week from our dog friendly Hoxton office On site gym and cycle to work scheme ️ Employee discount at over 100 retailers Comprehensive private medical & dental cover with Vitality Enhanced parental leave pay Learning & development culture - £1,000 personal annual budget We're carbon neutral and are working towards ambitious carbon reduction goals Lots of team socials & activities ️ Annual team retreat We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate! This is a full time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday. Interview Process While the exact process may vary slightly depending on the role, our typical interview stages are: Introductory Call - A short Teams conversation with a Talent Partner to discuss your background and the opportunity. Hiring Manager Interview - A 30-45 minute Teams meeting to explore your experience and fit for the team. Technical Task or Presentation - A role relevant exercise to demonstrate your skills and approach. Final On site Interview - An in person meeting with our senior leadership team and co founders at our office. We strive to make the process clear, efficient, and respectful of your time.
Embrace the Middle East
High Wycombe, Buckinghamshire
HEAD OF MARKETING & ACQUISITION Why work for Embrace the Middle East? Hybrid role: High Wycombe (minimum onsite twice a month) 10% employer pension contribution 24 days annual leave plus 8 bank holidays, increasing to 25 days after 5 years and 26 days after 10 years. Plus 3 days between Christmas and New Year. Life Assurance: 3 salary Flexi-time and home-working options Employee Assistance Programme (confidential counselling, legal and financial advice, available 24/7) Access to retail discount portal Training and development programme A values-led team committed to mission, integrity, and compassion About the Role Working with the Director of Fundraising and Communications, you will play a central leadership role in Embrace's Fundraising & Communications cluster, shaping how new supporters discover Embrace, experience their brand, engage with their stories, and begin their relationship with the charity. This is a role for someone energised by growth, experimentation, and building high-performing teams, with the strategic vision, creative ambition, and analytical rigour to match. You'll have: Strategic leadership in marketing, supporter acquisition, or fundraising within a charity or mission driven organisation. Strong multi channel acquisition experience (digital, print, social, paid, email, ecommerce). Proven ability to lead and develop high performing teams in hybrid/remote settings. Expertise in digital performance, optimisation, testing, and analytics. Managing sizeable budgets, forecasting, and ROI driven planning. Understanding of supporter behaviour, segmentation, attribution, and LTV modelling. Knowledge of UK fundraising regulations, GDPR, and ethical marketing practice. Role Requirements Commitment to Embrace's Christian mission and values (as a practising Christian or someone supportive of our ethos). Willingness to travel occasionally to the Middle East (every 2-3 years). Right to work in the UK. About Embrace the Middle East At Embrace the Middle East, we believe in hope, dignity, and partnership. For over 170 years, we've worked with local Christian partners to bring healthcare, education, and opportunity to vulnerable and marginalised communities. We are strengthening our marketing to deepen engagement and expand our supporter base. We are now seeking an experienced, visionary Head of Marketing & Acquisition to lead multi channel supporter and donor growth, build a digital first marketing strategy, and drive sustainable organisational impact. Embrace the Middle East is committed to equal opportunities and to creating an inclusive working environment. We welcome applications from all individuals regardless of age, ethnicity, gender, sexual orientation, disability, religion or belief. If you require adjustments during the application or interview process, please let us know in your online response. The successful candidate will be required to complete a medical questionnaire and undertake a disclosure check as part of our safer recruitment policy. For an informal chat to ask any questions, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Please apply through the Charisma Charity Recruitment website with your CV and supporting statement. Key dates: Closing date: Tuesday 28th April 2026 Charisma vetting interviews must be completed by: Tuesday 5th May 2026 Interviews with Embrace the Middle East: w/c 11th May 2026 Please refer to the candidate pack for more comprehensive information.
Apr 23, 2026
Full time
HEAD OF MARKETING & ACQUISITION Why work for Embrace the Middle East? Hybrid role: High Wycombe (minimum onsite twice a month) 10% employer pension contribution 24 days annual leave plus 8 bank holidays, increasing to 25 days after 5 years and 26 days after 10 years. Plus 3 days between Christmas and New Year. Life Assurance: 3 salary Flexi-time and home-working options Employee Assistance Programme (confidential counselling, legal and financial advice, available 24/7) Access to retail discount portal Training and development programme A values-led team committed to mission, integrity, and compassion About the Role Working with the Director of Fundraising and Communications, you will play a central leadership role in Embrace's Fundraising & Communications cluster, shaping how new supporters discover Embrace, experience their brand, engage with their stories, and begin their relationship with the charity. This is a role for someone energised by growth, experimentation, and building high-performing teams, with the strategic vision, creative ambition, and analytical rigour to match. You'll have: Strategic leadership in marketing, supporter acquisition, or fundraising within a charity or mission driven organisation. Strong multi channel acquisition experience (digital, print, social, paid, email, ecommerce). Proven ability to lead and develop high performing teams in hybrid/remote settings. Expertise in digital performance, optimisation, testing, and analytics. Managing sizeable budgets, forecasting, and ROI driven planning. Understanding of supporter behaviour, segmentation, attribution, and LTV modelling. Knowledge of UK fundraising regulations, GDPR, and ethical marketing practice. Role Requirements Commitment to Embrace's Christian mission and values (as a practising Christian or someone supportive of our ethos). Willingness to travel occasionally to the Middle East (every 2-3 years). Right to work in the UK. About Embrace the Middle East At Embrace the Middle East, we believe in hope, dignity, and partnership. For over 170 years, we've worked with local Christian partners to bring healthcare, education, and opportunity to vulnerable and marginalised communities. We are strengthening our marketing to deepen engagement and expand our supporter base. We are now seeking an experienced, visionary Head of Marketing & Acquisition to lead multi channel supporter and donor growth, build a digital first marketing strategy, and drive sustainable organisational impact. Embrace the Middle East is committed to equal opportunities and to creating an inclusive working environment. We welcome applications from all individuals regardless of age, ethnicity, gender, sexual orientation, disability, religion or belief. If you require adjustments during the application or interview process, please let us know in your online response. The successful candidate will be required to complete a medical questionnaire and undertake a disclosure check as part of our safer recruitment policy. For an informal chat to ask any questions, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Please apply through the Charisma Charity Recruitment website with your CV and supporting statement. Key dates: Closing date: Tuesday 28th April 2026 Charisma vetting interviews must be completed by: Tuesday 5th May 2026 Interviews with Embrace the Middle East: w/c 11th May 2026 Please refer to the candidate pack for more comprehensive information.
Sales Controller - Fixed term contract Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension contribution, Life insurance up to 4x salary Location: Leeds or Newark plus visits to Tesco Ways of Working: Hybrid Hours of work: 37.5 hours Monday to Friday Contract Type: 9 months Fixed term contract Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. What you'll be doing In this busy and exciting role you will work closely with the Sales Director/Head of Sales to drive targeted, profitable growth, build strong customer relationships, and ensure the successful execution of customer account plans across your portfolio. Role Accountabilities • Lead and guide the account team to deliver targeted sales, volume and margin performance • Build and maintain strong long-term relationships with key customers, negotiating commercial agreements • Develop and execute customer account plans aligned with the Greencore Customer Strategy • Provide accurate sales forecasts with clear risk and opportunity insight to support business planning • Work collaboratively with Marketing and Portfolio teams to deliver customer-specific plans and activities • Monitor market and competitor trends to proactively meet customer needs • Identify and pursue new business opportunities to support profitable growth • Coordinate cross-functional colleagues to maximise value through joint business planning • Champion inclusion and diversity commitments across your team and role-model inclusive leadership behaviours • Ensure full adherence to Cyber Security, GDPR and data policies to manage organisational risk At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make every day taste better. What we're looking for • Degree-calibre education with strong commercial and business understanding • Proven commercial or sales experience in a large or FTSE-listed business • Strong leadership experience in multi-functional and/or multi-site environments • Demonstrated ability to develop high-performing individuals and teams • Strong negotiation and relationship-building skills with key customers • FMCG experience with the ability to operate at pace • Proven track record of delivering sales, volume and margin performance • Ability to influence cross-functional teams and collaborate effectively • Strong analytical and forecasting capability with attention to detail • A proactive mindset with the ability to identify and act on growth opportunities If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Competitive matched pension contributions Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career.
Apr 22, 2026
Full time
Sales Controller - Fixed term contract Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension contribution, Life insurance up to 4x salary Location: Leeds or Newark plus visits to Tesco Ways of Working: Hybrid Hours of work: 37.5 hours Monday to Friday Contract Type: 9 months Fixed term contract Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. What you'll be doing In this busy and exciting role you will work closely with the Sales Director/Head of Sales to drive targeted, profitable growth, build strong customer relationships, and ensure the successful execution of customer account plans across your portfolio. Role Accountabilities • Lead and guide the account team to deliver targeted sales, volume and margin performance • Build and maintain strong long-term relationships with key customers, negotiating commercial agreements • Develop and execute customer account plans aligned with the Greencore Customer Strategy • Provide accurate sales forecasts with clear risk and opportunity insight to support business planning • Work collaboratively with Marketing and Portfolio teams to deliver customer-specific plans and activities • Monitor market and competitor trends to proactively meet customer needs • Identify and pursue new business opportunities to support profitable growth • Coordinate cross-functional colleagues to maximise value through joint business planning • Champion inclusion and diversity commitments across your team and role-model inclusive leadership behaviours • Ensure full adherence to Cyber Security, GDPR and data policies to manage organisational risk At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make every day taste better. What we're looking for • Degree-calibre education with strong commercial and business understanding • Proven commercial or sales experience in a large or FTSE-listed business • Strong leadership experience in multi-functional and/or multi-site environments • Demonstrated ability to develop high-performing individuals and teams • Strong negotiation and relationship-building skills with key customers • FMCG experience with the ability to operate at pace • Proven track record of delivering sales, volume and margin performance • Ability to influence cross-functional teams and collaborate effectively • Strong analytical and forecasting capability with attention to detail • A proactive mindset with the ability to identify and act on growth opportunities If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Competitive matched pension contributions Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career.
Head of Industrial Relations and Policy Farringdon Personal Contract Full-time Hybrid Joint-contribution pension from 6% (12% total) - Bonus Scheme - Car Allowance - Private Healthcare - Enhanced maternity & family leave - Life assurance - HolidayPlus - Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more. REQ5653 SGN is seeking an Industrial Relations & Policy expert to act as our professional authority in all matters regarding collective bargaining and workforce policy. This is a high-impact, individual contributor role designed for a leader who can balance the delicate intersection of organisational strategy, legal compliance, and constructive Union partnerships. You will be the central point of our IR strategy, ensuring that SGN remains a modern, effective, and compliant employer while maintaining the operational continuity of our safety-critical services. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Provide strategic IR leadership by building and sustaining professional partnerships with Trade Unions and staff representatives, you will be the vital link between ExCo members and HR People Partners to mitigate risk and resolve issues before they escalte. Lead consultations on pay, terms and conditions and organisational change. You will establish negotiation mandates, develop costed options and manage risk assessments in collaboration with Senior People Leadership. You will advise the business on collectively bargained T&Cs and working practices. You will own the annual IR calendar, leading formal meetings at a national and local level and policy forums and ensure seamless delivery. Review and modernise SGN's Policies to ensure they are legally compliant, consistent and aligned with our broader organisational strategy and governance frameworks. Manage the resolution of complex disputes, and conduct horizon scanning to identify legislative, sector and union related developments. What you will need Proven experience in a dedicated IR or senior HR Policy role (5+ years ideal). CIPD qualification or equivalent experience in HR, IR or Employment Law. Extensive experience managing multi-union environments and leading on collective bargaining processes. You are solution driven and have a good track record of reaching agreements through ambiguous situations. Deep knowledge of ACAS processes, dispute resolution frameworks and employment legislation. Proven track record of implementing complex People Policies in large, multi-site organisations across the UK. You have keen financial acumen and confident costing negotiation options. You have excellent communication skills, bringing influence and experience briefing high-risk scenarios at Exec level. You are comfortable working as a standalone SME, remaining calm under pressure and analytical when balancing strategic and tactical work. Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
Apr 22, 2026
Full time
Head of Industrial Relations and Policy Farringdon Personal Contract Full-time Hybrid Joint-contribution pension from 6% (12% total) - Bonus Scheme - Car Allowance - Private Healthcare - Enhanced maternity & family leave - Life assurance - HolidayPlus - Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more. REQ5653 SGN is seeking an Industrial Relations & Policy expert to act as our professional authority in all matters regarding collective bargaining and workforce policy. This is a high-impact, individual contributor role designed for a leader who can balance the delicate intersection of organisational strategy, legal compliance, and constructive Union partnerships. You will be the central point of our IR strategy, ensuring that SGN remains a modern, effective, and compliant employer while maintaining the operational continuity of our safety-critical services. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Provide strategic IR leadership by building and sustaining professional partnerships with Trade Unions and staff representatives, you will be the vital link between ExCo members and HR People Partners to mitigate risk and resolve issues before they escalte. Lead consultations on pay, terms and conditions and organisational change. You will establish negotiation mandates, develop costed options and manage risk assessments in collaboration with Senior People Leadership. You will advise the business on collectively bargained T&Cs and working practices. You will own the annual IR calendar, leading formal meetings at a national and local level and policy forums and ensure seamless delivery. Review and modernise SGN's Policies to ensure they are legally compliant, consistent and aligned with our broader organisational strategy and governance frameworks. Manage the resolution of complex disputes, and conduct horizon scanning to identify legislative, sector and union related developments. What you will need Proven experience in a dedicated IR or senior HR Policy role (5+ years ideal). CIPD qualification or equivalent experience in HR, IR or Employment Law. Extensive experience managing multi-union environments and leading on collective bargaining processes. You are solution driven and have a good track record of reaching agreements through ambiguous situations. Deep knowledge of ACAS processes, dispute resolution frameworks and employment legislation. Proven track record of implementing complex People Policies in large, multi-site organisations across the UK. You have keen financial acumen and confident costing negotiation options. You have excellent communication skills, bringing influence and experience briefing high-risk scenarios at Exec level. You are comfortable working as a standalone SME, remaining calm under pressure and analytical when balancing strategic and tactical work. Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
The benefits Health and Wellbeing Plans 23 days paid holiday increasing to 25 after 2 years Discounts and Cashbacks Paid Volunteering days Employee Assistance Program Refer a Friend Scheme Cycle to Work Scheme The role Carlisle Support Services is looking for a HR Advisor, you will be the "go to" person working in collaboration with Managers and key stakeholders to help build organisation and people capability. You will have an excellent understanding of HR processes, and a very good understanding of the challenges people face, especially while working in challenging environments. To maintain and enhance Carlisle Support Service reputation and ensure costs are well managed, and effective processes and data protection best practice is followed, whilst always maintaining high corporate standards. Your core role will include but not be limited to the following activities: • Works in collaboration with the HR team to provide effective and efficient day to day HR service • Provides generalist HR advice and works with teams and people managers to support the business • Supports the HRBP mobilisations, demobilisations and HR Interventions • Works with the Head of HR & HRBP to execute the people plan across the business and within agreed timescales • Alongside our Employee Relations Partner, support Operations Managers with complex employee relations cases, ensuring they are resolved efficiently and in line with best practice. This includes cases involving disciplinary's, grievances, absenteeism and change management • Working alongside the HRBP, support with TUPE mobilisations and demobilisations across the business escalating to HRBP any complex issues • Support the HR Coordinator with any SAR requests including collation of documents and redaction ensuring the requests are completed within the relevant time frame • Work in partnership with external employee relations provider to manage and resolve employee relations issues ensuring cases are dealt within a timely manner and in line with relevant employment law as well as maintaining accurate records of HR cases • Create and deliver internal HR training to ensure we are consistently upskilling our line managers • Create new policies and guidance documents in line with employment law changes as well as current HR and organisational trends • Support and lead in areas of HR related projects derived from the overarching people strategy in areas including employee engagement, equality, diversity and inclusion and wellbeing The ideal candidate • Associate CIPD or human resources qualification up to level 5 • Experience in complex ER cases • Excellent organisational skills, able to set own priorities and reschedule work in a changing environment and with multiple demands and competing priorities. • Pro-active and enthusiastic with a can-do attitude to problem-solving and ad-hoc projects alongside normal day-to-day workloads. • Commercially astute, articulate, technically strong, with the ability to operate at both strategic and operational levels • Ability to remain calm under pressure and meet deadlines. • Ability to adopt a proactive and responsive approach to queries and escalation • Superb communication and influencing skills with the ability to build and maintain strong relationships with key stakeholders and customers • Knowledge and experience of implementing best practice HR solutions to drive a high-performance culture Experience of coaching and influencing managers Excellent technical HR Knowledge. Clean driving licence Desirable: • Worked within a service delivery business, with a variety of contract management • Experience of working within a unionised environment • Experience of change management including TUPE Once trained up this will be Hybrid working 3 days in the office. Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code. About us Join a growing market-leading brand of support services to work with the UK's largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure. Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential. Equality, Diversity, and Inclusion At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.
Oct 07, 2025
Full time
The benefits Health and Wellbeing Plans 23 days paid holiday increasing to 25 after 2 years Discounts and Cashbacks Paid Volunteering days Employee Assistance Program Refer a Friend Scheme Cycle to Work Scheme The role Carlisle Support Services is looking for a HR Advisor, you will be the "go to" person working in collaboration with Managers and key stakeholders to help build organisation and people capability. You will have an excellent understanding of HR processes, and a very good understanding of the challenges people face, especially while working in challenging environments. To maintain and enhance Carlisle Support Service reputation and ensure costs are well managed, and effective processes and data protection best practice is followed, whilst always maintaining high corporate standards. Your core role will include but not be limited to the following activities: • Works in collaboration with the HR team to provide effective and efficient day to day HR service • Provides generalist HR advice and works with teams and people managers to support the business • Supports the HRBP mobilisations, demobilisations and HR Interventions • Works with the Head of HR & HRBP to execute the people plan across the business and within agreed timescales • Alongside our Employee Relations Partner, support Operations Managers with complex employee relations cases, ensuring they are resolved efficiently and in line with best practice. This includes cases involving disciplinary's, grievances, absenteeism and change management • Working alongside the HRBP, support with TUPE mobilisations and demobilisations across the business escalating to HRBP any complex issues • Support the HR Coordinator with any SAR requests including collation of documents and redaction ensuring the requests are completed within the relevant time frame • Work in partnership with external employee relations provider to manage and resolve employee relations issues ensuring cases are dealt within a timely manner and in line with relevant employment law as well as maintaining accurate records of HR cases • Create and deliver internal HR training to ensure we are consistently upskilling our line managers • Create new policies and guidance documents in line with employment law changes as well as current HR and organisational trends • Support and lead in areas of HR related projects derived from the overarching people strategy in areas including employee engagement, equality, diversity and inclusion and wellbeing The ideal candidate • Associate CIPD or human resources qualification up to level 5 • Experience in complex ER cases • Excellent organisational skills, able to set own priorities and reschedule work in a changing environment and with multiple demands and competing priorities. • Pro-active and enthusiastic with a can-do attitude to problem-solving and ad-hoc projects alongside normal day-to-day workloads. • Commercially astute, articulate, technically strong, with the ability to operate at both strategic and operational levels • Ability to remain calm under pressure and meet deadlines. • Ability to adopt a proactive and responsive approach to queries and escalation • Superb communication and influencing skills with the ability to build and maintain strong relationships with key stakeholders and customers • Knowledge and experience of implementing best practice HR solutions to drive a high-performance culture Experience of coaching and influencing managers Excellent technical HR Knowledge. Clean driving licence Desirable: • Worked within a service delivery business, with a variety of contract management • Experience of working within a unionised environment • Experience of change management including TUPE Once trained up this will be Hybrid working 3 days in the office. Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code. About us Join a growing market-leading brand of support services to work with the UK's largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure. Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential. Equality, Diversity, and Inclusion At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.
_ 18 Month Fixed-Term Contract, Maternity Cover _ Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing. At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community. Role Profile: Working as a member of the Customer Care Senior Leadership Team, your primary responsibility will be to manage timely and detailed communications for our front-line Customer Care Administrators (CCAs), ensuring they have the right information at the right time to assist our customers. You will have a logical and strategical thought process along with excellent communication skills to impact change effectively and efficiently within Customer Care, using a variety of communication channels. The role will include but is not limited to: Partner with key business stakeholders to ensure Customer Care is informed of business changes and updates, so they are equipped to support customer queries. Manage planned and reactive communications in an efficient and effective way, using a variety of channels. Content creation and maintenance management of the Customer Care SharePoint site. Ensuring the site is updated with timely and relevant communications such as product changes, delivery delays, and people and performance news. Organize and co-host the quarterly CC forum to introduce two-way dialogue in Customer Care and ensure our CCAs have a voice. Plan, write and upload weekly Huddle content. Build and maintain a communication plan to improve the flow of communication requests. Assisting Customer Care SLT, Operations Managers and Team Leaders on a range of initiatives and communication requests. Working alongside the CI team, Quality and Training Manager and Operations Managers to review and communicate any process change requests which impact Customer Care. Work alongside Corporate Communication Managers on business-wide projects and initiatives. Candidate Profile: An exceptional communicator with excellent written, spoken, and presentation skills. Can prioritise, multitask, and have experience working in a fast-paced and demanding environment where change is continuous. Have a natural ability to build relationships across the organisation. Excellent problem-solving, decision-making, and prioritisation skills. Have the confidence to bring ideas/solutions to the forefront. What we offer you: Learning Hub : Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs. Employee Assistance Program (EAP) : Access professional support for mental well-being through our EAP system. Exclusive Discounts: Benefit from special discounts at leading brands and retailers, as well as a generous employee discount on Lifeplus nutritional supplements and wellbeing products . Mental Health First Aiders : Receive support from trained Mental Health First Aiders within the workplace. Pension Scheme : Secure your future with our contributory pension scheme, offering up to 6% contributions. Holiday Flexibility : Gain the freedom to buy or sell holiday days to suit your needs. Gym Membership Savings : Stay fit with discounts on gym memberships. Health and Wellness : Take advantage of our contributory hospital and health cash plan. Cycle2Work Scheme : Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme. Eye Care Vouchers : Keep your vision sharp with our eye care vouchers. Life Assurance : Enjoy peace of mind with our comprehensive life assurance plan. Hours and Days: Flexible options with a minimum of 30 hours per week between Monday to Friday. Location: Lifeplus House, Little End Road, St Neots, PE19 8JH Flexibility to work in a Hybrid way dependent on the needs and requirements of the role. The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role. _Please note: The successful applicant will be required to undertake a criminal record check._ _Please advise us in advance if you have any special requirements if you are asked to attend an interview._ Job Type: Fixed term contract Contract length: 18 months Pay: £46,350.00 per year Benefits: Company events Company pension Cycle to work scheme Discounted or free food Employee discount Gym membership Life insurance On-site parking Ability to commute/relocate: St. Neots PE19 8JH: reliably commute or plan to relocate before starting work (required) Application question(s): Have you previously worked in a role where you partnered with business stakeholders to communicate changes or updates to a wider team or department? Do you have experience creating and maintaining content for internal communications platforms (e.g., SharePoint, intranet, newsletters, or similar)? Have you ever planned, written, or delivered regular team communications such as newsletters, weekly updates, or huddle content? Do you have experience building and maintaining communication plans to improve information flow within a team or department? Work authorisation: United Kingdom (required) Work Location: Hybrid remote in St. Neots PE19 8JH
Oct 06, 2025
Full time
_ 18 Month Fixed-Term Contract, Maternity Cover _ Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing. At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community. Role Profile: Working as a member of the Customer Care Senior Leadership Team, your primary responsibility will be to manage timely and detailed communications for our front-line Customer Care Administrators (CCAs), ensuring they have the right information at the right time to assist our customers. You will have a logical and strategical thought process along with excellent communication skills to impact change effectively and efficiently within Customer Care, using a variety of communication channels. The role will include but is not limited to: Partner with key business stakeholders to ensure Customer Care is informed of business changes and updates, so they are equipped to support customer queries. Manage planned and reactive communications in an efficient and effective way, using a variety of channels. Content creation and maintenance management of the Customer Care SharePoint site. Ensuring the site is updated with timely and relevant communications such as product changes, delivery delays, and people and performance news. Organize and co-host the quarterly CC forum to introduce two-way dialogue in Customer Care and ensure our CCAs have a voice. Plan, write and upload weekly Huddle content. Build and maintain a communication plan to improve the flow of communication requests. Assisting Customer Care SLT, Operations Managers and Team Leaders on a range of initiatives and communication requests. Working alongside the CI team, Quality and Training Manager and Operations Managers to review and communicate any process change requests which impact Customer Care. Work alongside Corporate Communication Managers on business-wide projects and initiatives. Candidate Profile: An exceptional communicator with excellent written, spoken, and presentation skills. Can prioritise, multitask, and have experience working in a fast-paced and demanding environment where change is continuous. Have a natural ability to build relationships across the organisation. Excellent problem-solving, decision-making, and prioritisation skills. Have the confidence to bring ideas/solutions to the forefront. What we offer you: Learning Hub : Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs. Employee Assistance Program (EAP) : Access professional support for mental well-being through our EAP system. Exclusive Discounts: Benefit from special discounts at leading brands and retailers, as well as a generous employee discount on Lifeplus nutritional supplements and wellbeing products . Mental Health First Aiders : Receive support from trained Mental Health First Aiders within the workplace. Pension Scheme : Secure your future with our contributory pension scheme, offering up to 6% contributions. Holiday Flexibility : Gain the freedom to buy or sell holiday days to suit your needs. Gym Membership Savings : Stay fit with discounts on gym memberships. Health and Wellness : Take advantage of our contributory hospital and health cash plan. Cycle2Work Scheme : Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme. Eye Care Vouchers : Keep your vision sharp with our eye care vouchers. Life Assurance : Enjoy peace of mind with our comprehensive life assurance plan. Hours and Days: Flexible options with a minimum of 30 hours per week between Monday to Friday. Location: Lifeplus House, Little End Road, St Neots, PE19 8JH Flexibility to work in a Hybrid way dependent on the needs and requirements of the role. The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role. _Please note: The successful applicant will be required to undertake a criminal record check._ _Please advise us in advance if you have any special requirements if you are asked to attend an interview._ Job Type: Fixed term contract Contract length: 18 months Pay: £46,350.00 per year Benefits: Company events Company pension Cycle to work scheme Discounted or free food Employee discount Gym membership Life insurance On-site parking Ability to commute/relocate: St. Neots PE19 8JH: reliably commute or plan to relocate before starting work (required) Application question(s): Have you previously worked in a role where you partnered with business stakeholders to communicate changes or updates to a wider team or department? Do you have experience creating and maintaining content for internal communications platforms (e.g., SharePoint, intranet, newsletters, or similar)? Have you ever planned, written, or delivered regular team communications such as newsletters, weekly updates, or huddle content? Do you have experience building and maintaining communication plans to improve information flow within a team or department? Work authorisation: United Kingdom (required) Work Location: Hybrid remote in St. Neots PE19 8JH
_ 18 Month Fixed-Term Contract, Maternity Cover _ Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing. At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community. Role Profile: Working as a member of the Customer Care Senior Leadership Team, your primary responsibility will be to manage timely and detailed communications for our front-line Customer Care Administrators (CCAs), ensuring they have the right information at the right time to assist our customers. You will have a logical and strategical thought process along with excellent communication skills to impact change effectively and efficiently within Customer Care, using a variety of communication channels. The role will include but is not limited to: Partner with key business stakeholders to ensure Customer Care is informed of business changes and updates, so they are equipped to support customer queries. Manage planned and reactive communications in an efficient and effective way, using a variety of channels. Content creation and maintenance management of the Customer Care SharePoint site. Ensuring the site is updated with timely and relevant communications such as product changes, delivery delays, and people and performance news. Organize and co-host the quarterly CC forum to introduce two-way dialogue in Customer Care and ensure our CCAs have a voice. Plan, write and upload weekly Huddle content. Build and maintain a communication plan to improve the flow of communication requests. Assisting Customer Care SLT, Operations Managers and Team Leaders on a range of initiatives and communication requests. Working alongside the CI team, Quality and Training Manager and Operations Managers to review and communicate any process change requests which impact Customer Care. Work alongside Corporate Communication Managers on business-wide projects and initiatives. Candidate Profile: An exceptional communicator with excellent written, spoken, and presentation skills. Can prioritise, multitask, and have experience working in a fast-paced and demanding environment where change is continuous. Have a natural ability to build relationships across the organisation. Excellent problem-solving, decision-making, and prioritisation skills. Have the confidence to bring ideas/solutions to the forefront. What we offer you: Learning Hub : Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs. Employee Assistance Program (EAP) : Access professional support for mental well-being through our EAP system. Exclusive Discounts: Benefit from special discounts at leading brands and retailers, as well as a generous employee discount on Lifeplus nutritional supplements and wellbeing products . Mental Health First Aiders : Receive support from trained Mental Health First Aiders within the workplace. Pension Scheme : Secure your future with our contributory pension scheme, offering up to 6% contributions. Holiday Flexibility : Gain the freedom to buy or sell holiday days to suit your needs. Gym Membership Savings : Stay fit with discounts on gym memberships. Health and Wellness : Take advantage of our contributory hospital and health cash plan. Cycle2Work Scheme : Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme. Eye Care Vouchers : Keep your vision sharp with our eye care vouchers. Life Assurance : Enjoy peace of mind with our comprehensive life assurance plan. Hours and Days: Flexible options with a minimum of 30 hours per week between Monday to Friday. Location: Lifeplus House, Little End Road, St Neots, PE19 8JH Flexibility to work in a Hybrid way dependent on the needs and requirements of the role. The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role. _Please note: The successful applicant will be required to undertake a criminal record check._ _Please advise us in advance if you have any special requirements if you are asked to attend an interview._ Job Type: Fixed term contract Contract length: 18 months Pay: £46,350.00 per year Benefits: Company events Company pension Cycle to work scheme Discounted or free food Employee discount Gym membership Life insurance On-site parking Ability to commute/relocate: St. Neots PE19 8JH: reliably commute or plan to relocate before starting work (required) Application question(s): Have you previously worked in a role where you partnered with business stakeholders to communicate changes or updates to a wider team or department? Do you have experience creating and maintaining content for internal communications platforms (e.g., SharePoint, intranet, newsletters, or similar)? Have you ever planned, written, or delivered regular team communications such as newsletters, weekly updates, or huddle content? Do you have experience building and maintaining communication plans to improve information flow within a team or department? Work authorisation: United Kingdom (required) Work Location: Hybrid remote in St. Neots PE19 8JH
Oct 04, 2025
Full time
_ 18 Month Fixed-Term Contract, Maternity Cover _ Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing. At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community. Role Profile: Working as a member of the Customer Care Senior Leadership Team, your primary responsibility will be to manage timely and detailed communications for our front-line Customer Care Administrators (CCAs), ensuring they have the right information at the right time to assist our customers. You will have a logical and strategical thought process along with excellent communication skills to impact change effectively and efficiently within Customer Care, using a variety of communication channels. The role will include but is not limited to: Partner with key business stakeholders to ensure Customer Care is informed of business changes and updates, so they are equipped to support customer queries. Manage planned and reactive communications in an efficient and effective way, using a variety of channels. Content creation and maintenance management of the Customer Care SharePoint site. Ensuring the site is updated with timely and relevant communications such as product changes, delivery delays, and people and performance news. Organize and co-host the quarterly CC forum to introduce two-way dialogue in Customer Care and ensure our CCAs have a voice. Plan, write and upload weekly Huddle content. Build and maintain a communication plan to improve the flow of communication requests. Assisting Customer Care SLT, Operations Managers and Team Leaders on a range of initiatives and communication requests. Working alongside the CI team, Quality and Training Manager and Operations Managers to review and communicate any process change requests which impact Customer Care. Work alongside Corporate Communication Managers on business-wide projects and initiatives. Candidate Profile: An exceptional communicator with excellent written, spoken, and presentation skills. Can prioritise, multitask, and have experience working in a fast-paced and demanding environment where change is continuous. Have a natural ability to build relationships across the organisation. Excellent problem-solving, decision-making, and prioritisation skills. Have the confidence to bring ideas/solutions to the forefront. What we offer you: Learning Hub : Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs. Employee Assistance Program (EAP) : Access professional support for mental well-being through our EAP system. Exclusive Discounts: Benefit from special discounts at leading brands and retailers, as well as a generous employee discount on Lifeplus nutritional supplements and wellbeing products . Mental Health First Aiders : Receive support from trained Mental Health First Aiders within the workplace. Pension Scheme : Secure your future with our contributory pension scheme, offering up to 6% contributions. Holiday Flexibility : Gain the freedom to buy or sell holiday days to suit your needs. Gym Membership Savings : Stay fit with discounts on gym memberships. Health and Wellness : Take advantage of our contributory hospital and health cash plan. Cycle2Work Scheme : Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme. Eye Care Vouchers : Keep your vision sharp with our eye care vouchers. Life Assurance : Enjoy peace of mind with our comprehensive life assurance plan. Hours and Days: Flexible options with a minimum of 30 hours per week between Monday to Friday. Location: Lifeplus House, Little End Road, St Neots, PE19 8JH Flexibility to work in a Hybrid way dependent on the needs and requirements of the role. The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role. _Please note: The successful applicant will be required to undertake a criminal record check._ _Please advise us in advance if you have any special requirements if you are asked to attend an interview._ Job Type: Fixed term contract Contract length: 18 months Pay: £46,350.00 per year Benefits: Company events Company pension Cycle to work scheme Discounted or free food Employee discount Gym membership Life insurance On-site parking Ability to commute/relocate: St. Neots PE19 8JH: reliably commute or plan to relocate before starting work (required) Application question(s): Have you previously worked in a role where you partnered with business stakeholders to communicate changes or updates to a wider team or department? Do you have experience creating and maintaining content for internal communications platforms (e.g., SharePoint, intranet, newsletters, or similar)? Have you ever planned, written, or delivered regular team communications such as newsletters, weekly updates, or huddle content? Do you have experience building and maintaining communication plans to improve information flow within a team or department? Work authorisation: United Kingdom (required) Work Location: Hybrid remote in St. Neots PE19 8JH
What you'll do If you are passionate about building new homes and want to work in an environment where your skills will make a real difference to the community, then read on. We have an opportunity for an experienced Senior Project Manager in the Development Partnerships Team. You will be working on one of our high-profile estate regeneration projects, leading across all key workstreams to deliver the regeneration objectives. How you'll do it You will play a lead role in the project and be responsible for producing phasing and delivery strategies; carrying out financial appraisals and maintaining financial models to ensure viability and support investment decisions; land assembly; stakeholder engagement; design and planning; procuring and delivering demolition, enabling and main works contracts. You'll be personally committed to the enormous difference that successful regeneration can make to our residents and communities. At the heart of this is delivering high quality homes, and you will be able to demonstrate your experience and commercial awareness of managing complex regeneration projects from planning to handover, achieving successful outcomes for NHG and our customers. We will give you real ownership and accountability, and the opportunity to stamp your mark and to make a real difference. No two days will be the same, so if it's variety you want this is the job for you. The ideal candidate We are looking for individuals with a personal commitment to delivering a top-quality product and service. You should be a confident communicator, who enjoys working with and motivating people, negotiating with Local Authorities, developers, consultants and contractors as appropriate to the role. Building and maintaining relationships with colleagues and partners is key. Essential: Experience of delivering complex regeneration projects is vital for this role. Proficient in negotiating successful commercial outcomes. Experienced in managing multi-disciplinary teams and complex development projects. Good understanding of grant funding requirements. Experienced in presenting to internal and external committees and forums. Strong understanding of project management principles and risk analysis. Proficiency in IT tools including Outlook, Word, and Excel. Competence in financial appraisal tools such as Pamwin. Desirable: Relevant Project Management qualification desirable Competence in ARGUS Developer Programme management skills Hybrid arrangements - at least three days a week in an office or in a community/site based/partnership setting. On other days, working from home may be possible, depending on the work needed and the interaction required. What's in it for you? In return we offer a salary from £75,577 to £86,726 depending on skills and experience. The role also benefits from a clearly defined progression matrix enabling you to develop and progress your career. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit: We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: Selection Process To apply for this role, upload your CV and a supporting statement of up to 750 words telling us all about you, your track record in the regeneration delivery environment and how you can deliver this role referring to the " Ideal candidate Essential requirements " and the 'How You'll do It ' section of the role profile. You should address the behaviours, experience, knowledge and skills set out in the role profile and provide examples of how you demonstrate these skills and well as your experience. Step 1: If you are interested, please send your application now! Closing date is 19th October 2025 Step 2: Shortlisted candidates will be invited to do presentation and attend a competency based interview w/c 3rd November 2025 at NHG's offices in Kings Cross, London. This is visa sponsorship role under 2240 SOC code. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via . Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. PandoLogic.
Oct 03, 2025
Full time
What you'll do If you are passionate about building new homes and want to work in an environment where your skills will make a real difference to the community, then read on. We have an opportunity for an experienced Senior Project Manager in the Development Partnerships Team. You will be working on one of our high-profile estate regeneration projects, leading across all key workstreams to deliver the regeneration objectives. How you'll do it You will play a lead role in the project and be responsible for producing phasing and delivery strategies; carrying out financial appraisals and maintaining financial models to ensure viability and support investment decisions; land assembly; stakeholder engagement; design and planning; procuring and delivering demolition, enabling and main works contracts. You'll be personally committed to the enormous difference that successful regeneration can make to our residents and communities. At the heart of this is delivering high quality homes, and you will be able to demonstrate your experience and commercial awareness of managing complex regeneration projects from planning to handover, achieving successful outcomes for NHG and our customers. We will give you real ownership and accountability, and the opportunity to stamp your mark and to make a real difference. No two days will be the same, so if it's variety you want this is the job for you. The ideal candidate We are looking for individuals with a personal commitment to delivering a top-quality product and service. You should be a confident communicator, who enjoys working with and motivating people, negotiating with Local Authorities, developers, consultants and contractors as appropriate to the role. Building and maintaining relationships with colleagues and partners is key. Essential: Experience of delivering complex regeneration projects is vital for this role. Proficient in negotiating successful commercial outcomes. Experienced in managing multi-disciplinary teams and complex development projects. Good understanding of grant funding requirements. Experienced in presenting to internal and external committees and forums. Strong understanding of project management principles and risk analysis. Proficiency in IT tools including Outlook, Word, and Excel. Competence in financial appraisal tools such as Pamwin. Desirable: Relevant Project Management qualification desirable Competence in ARGUS Developer Programme management skills Hybrid arrangements - at least three days a week in an office or in a community/site based/partnership setting. On other days, working from home may be possible, depending on the work needed and the interaction required. What's in it for you? In return we offer a salary from £75,577 to £86,726 depending on skills and experience. The role also benefits from a clearly defined progression matrix enabling you to develop and progress your career. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit: We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: Selection Process To apply for this role, upload your CV and a supporting statement of up to 750 words telling us all about you, your track record in the regeneration delivery environment and how you can deliver this role referring to the " Ideal candidate Essential requirements " and the 'How You'll do It ' section of the role profile. You should address the behaviours, experience, knowledge and skills set out in the role profile and provide examples of how you demonstrate these skills and well as your experience. Step 1: If you are interested, please send your application now! Closing date is 19th October 2025 Step 2: Shortlisted candidates will be invited to do presentation and attend a competency based interview w/c 3rd November 2025 at NHG's offices in Kings Cross, London. This is visa sponsorship role under 2240 SOC code. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via . Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. PandoLogic.
_ 18 Month Fixed-Term Contract, Maternity Cover _ Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing. At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community. Role Profile: Working as a member of the Customer Care Senior Leadership Team, your primary responsibility will be to manage timely and detailed communications for our front-line Customer Care Administrators (CCAs), ensuring they have the right information at the right time to assist our customers. You will have a logical and strategical thought process along with excellent communication skills to impact change effectively and efficiently within Customer Care, using a variety of communication channels. The role will include but is not limited to: Partner with key business stakeholders to ensure Customer Care is informed of business changes and updates, so they are equipped to support customer queries. Manage planned and reactive communications in an efficient and effective way, using a variety of channels. Content creation and maintenance management of the Customer Care SharePoint site. Ensuring the site is updated with timely and relevant communications such as product changes, delivery delays, and people and performance news. Organize and co-host the quarterly CC forum to introduce two-way dialogue in Customer Care and ensure our CCAs have a voice. Plan, write and upload weekly Huddle content. Build and maintain a communication plan to improve the flow of communication requests. Assisting Customer Care SLT, Operations Managers and Team Leaders on a range of initiatives and communication requests. Working alongside the CI team, Quality and Training Manager and Operations Managers to review and communicate any process change requests which impact Customer Care. Work alongside Corporate Communication Managers on business-wide projects and initiatives. Candidate Profile: An exceptional communicator with excellent written, spoken, and presentation skills. Can prioritise, multitask, and have experience working in a fast-paced and demanding environment where change is continuous. Have a natural ability to build relationships across the organisation. Excellent problem-solving, decision-making, and prioritisation skills. Have the confidence to bring ideas/solutions to the forefront. What we offer you: Learning Hub : Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs. Employee Assistance Program (EAP) : Access professional support for mental well-being through our EAP system. Exclusive Discounts: Benefit from special discounts at leading brands and retailers, as well as a generous employee discount on Lifeplus nutritional supplements and wellbeing products . Mental Health First Aiders : Receive support from trained Mental Health First Aiders within the workplace. Pension Scheme : Secure your future with our contributory pension scheme, offering up to 6% contributions. Holiday Flexibility : Gain the freedom to buy or sell holiday days to suit your needs. Gym Membership Savings : Stay fit with discounts on gym memberships. Health and Wellness : Take advantage of our contributory hospital and health cash plan. Cycle2Work Scheme : Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme. Eye Care Vouchers : Keep your vision sharp with our eye care vouchers. Life Assurance : Enjoy peace of mind with our comprehensive life assurance plan. Hours and Days: Flexible options with a minimum of 30 hours per week between Monday to Friday. Location: Lifeplus House, Little End Road, St Neots, PE19 8JH Flexibility to work in a Hybrid way dependent on the needs and requirements of the role. The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role. _Please note: The successful applicant will be required to undertake a criminal record check._ _Please advise us in advance if you have any special requirements if you are asked to attend an interview._ We are Lifeplus Europe Limited ("Lifeplus"), Lifeplus House, Little End Road, St Neots, PE19 8JH, England, T: , E: . On submission of your application your CV and contact details will be collected and retained by Lifeplus. We will process your personal information for recruitment purposes only. Your personal information will be stored in our applicant tracking system (located in the UK) and will only be shared with other members of the Lifeplus group of companies (including those located outside of the EEA) where necessary. Your personal information is retained for a 12-month period; when this period is over, we will either delete your data or inform you that we would like to keep it on our database for future roles or suitable opportunities. Our lawful basis for retaining this information is legitimate interest. For more details on how Lifeplus treats your personal information please see the Privacy Notice or contact us at . Job Type: Fixed term contract Contract length: 18 months Pay: £46,350.00 per year Benefits: Company events Company pension Cycle to work scheme Discounted or free food Employee discount Gym membership Life insurance On-site parking Ability to commute/relocate: St. Neots, PE19 8JH: reliably commute or plan to relocate before starting work (required) Work Location: Hybrid remote in St. Neots, PE19 8JH
Sep 27, 2025
Full time
_ 18 Month Fixed-Term Contract, Maternity Cover _ Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing. At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community. Role Profile: Working as a member of the Customer Care Senior Leadership Team, your primary responsibility will be to manage timely and detailed communications for our front-line Customer Care Administrators (CCAs), ensuring they have the right information at the right time to assist our customers. You will have a logical and strategical thought process along with excellent communication skills to impact change effectively and efficiently within Customer Care, using a variety of communication channels. The role will include but is not limited to: Partner with key business stakeholders to ensure Customer Care is informed of business changes and updates, so they are equipped to support customer queries. Manage planned and reactive communications in an efficient and effective way, using a variety of channels. Content creation and maintenance management of the Customer Care SharePoint site. Ensuring the site is updated with timely and relevant communications such as product changes, delivery delays, and people and performance news. Organize and co-host the quarterly CC forum to introduce two-way dialogue in Customer Care and ensure our CCAs have a voice. Plan, write and upload weekly Huddle content. Build and maintain a communication plan to improve the flow of communication requests. Assisting Customer Care SLT, Operations Managers and Team Leaders on a range of initiatives and communication requests. Working alongside the CI team, Quality and Training Manager and Operations Managers to review and communicate any process change requests which impact Customer Care. Work alongside Corporate Communication Managers on business-wide projects and initiatives. Candidate Profile: An exceptional communicator with excellent written, spoken, and presentation skills. Can prioritise, multitask, and have experience working in a fast-paced and demanding environment where change is continuous. Have a natural ability to build relationships across the organisation. Excellent problem-solving, decision-making, and prioritisation skills. Have the confidence to bring ideas/solutions to the forefront. What we offer you: Learning Hub : Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs. Employee Assistance Program (EAP) : Access professional support for mental well-being through our EAP system. Exclusive Discounts: Benefit from special discounts at leading brands and retailers, as well as a generous employee discount on Lifeplus nutritional supplements and wellbeing products . Mental Health First Aiders : Receive support from trained Mental Health First Aiders within the workplace. Pension Scheme : Secure your future with our contributory pension scheme, offering up to 6% contributions. Holiday Flexibility : Gain the freedom to buy or sell holiday days to suit your needs. Gym Membership Savings : Stay fit with discounts on gym memberships. Health and Wellness : Take advantage of our contributory hospital and health cash plan. Cycle2Work Scheme : Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme. Eye Care Vouchers : Keep your vision sharp with our eye care vouchers. Life Assurance : Enjoy peace of mind with our comprehensive life assurance plan. Hours and Days: Flexible options with a minimum of 30 hours per week between Monday to Friday. Location: Lifeplus House, Little End Road, St Neots, PE19 8JH Flexibility to work in a Hybrid way dependent on the needs and requirements of the role. The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role. _Please note: The successful applicant will be required to undertake a criminal record check._ _Please advise us in advance if you have any special requirements if you are asked to attend an interview._ We are Lifeplus Europe Limited ("Lifeplus"), Lifeplus House, Little End Road, St Neots, PE19 8JH, England, T: , E: . On submission of your application your CV and contact details will be collected and retained by Lifeplus. We will process your personal information for recruitment purposes only. Your personal information will be stored in our applicant tracking system (located in the UK) and will only be shared with other members of the Lifeplus group of companies (including those located outside of the EEA) where necessary. Your personal information is retained for a 12-month period; when this period is over, we will either delete your data or inform you that we would like to keep it on our database for future roles or suitable opportunities. Our lawful basis for retaining this information is legitimate interest. For more details on how Lifeplus treats your personal information please see the Privacy Notice or contact us at . Job Type: Fixed term contract Contract length: 18 months Pay: £46,350.00 per year Benefits: Company events Company pension Cycle to work scheme Discounted or free food Employee discount Gym membership Life insurance On-site parking Ability to commute/relocate: St. Neots, PE19 8JH: reliably commute or plan to relocate before starting work (required) Work Location: Hybrid remote in St. Neots, PE19 8JH
