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We are seeking an experienced Bid & Proposals Manager to lead the development and delivery of high-quality bids and tenders. This role is critical in ensuring our submissions are compliant, competitive and delivered efficiently. You will coordinate multidisciplinary teams across the business and manage the full bid lifecycle from initial review through to handover click apply for full job details

The Bid Manager is responsible for leading and coordinating all tender, proposal and large-opportunity submissions across Survey Solutions Group. The role focuses on improving win rates, consistency and quality on higher-value opportunities, frameworks and strategic accounts. This is a central work-winning role, working closely with Sales, Operations and senior stakeholders to shape bid strategy, pricing and risk, ensuring proposals are compelling and well-governed. Key Responsibilities: Bid & Proposal Management Own and manage end-to-end bid and tender submissions, from opportunity qualification through to final submission. Coordinate inputs from Sales, Survey Managers, Operations, HSEQ and Finance. Produce clear, well-structured proposals that go beyond standard quotes for larger or more complex opportunities. Ensure all submissions are compliant with client requirements, frameworks and deadlines. Bid Governance & Process Implement and manage a formal bid / no-bid process as required for larger opportunities. Maintain a live pipeline of bids, tenders and frameworks. Track bid outcomes and lead post-bid reviews to capture lessons learned. Improve consistency, quality and speed across all bid responses. Content & Knowledge Management Maintain and create content for the central bid library (case studies, CVs, ESG content, accreditations, standard responses). Own and evolve proposal and tender templates. Ensure messaging reflects Survey Solutions' strengths in quality, certainty, ESG and national delivery. Frameworks & Strategic Opportunities Track live framework agreements and approved supplier lists. Support renewals, re-tenders and new framework submissions. Work with Sales and BD to target high-value, strategic opportunities aligned to priority sectors. Work-winning Materials & Compliance Support Produce and refine work-winning materials, including proposals, presentations, capability packs and brochures, ensuring a consistent, professional standard. Support supplier approval and compliance requirements, including PQQs, framework documentation and the maintenance of accreditations such as Constructionline. Essential Proven experience in a Bid Manager, Proposal Manager or similar role (construction, infrastructure, consultancy or professional services). Familiarity with frameworks, public sector tenders or Tier 1 contractor procurement. Strong written communication skills with the ability to structure persuasive, client-focused responses. Experience coordinating multiple stakeholders to tight deadlines. Highly organised, detail-oriented and process-driven. Skilled both Microsoft Office and Adobe InDesign / Creative Suite applications. Desirable Experience within surveying and geospatial engineering. A strong visual and creative eye, with the ability to enhance proposals through clear layout, structure and presentation. What we can offer you 26 days holiday, rising with length of service to 30 days + bank holidays Life assurance Performance bonus Company sick pay Long service awards Birthday gifts Flexible holidays Health & wellbeing schemes, including a company wellbeing helpline Flexible working hours Employee Recognition Scheme

Senior/Principal Ecologist page is loaded Senior/Principal Ecologistlocations: GB.Cambridge.Wellbrook Court: GB.Peterborough.Western Housetime type: Full timeposted on: Posted Todayjob requisition id: R-149071 Job Description Overview Shape the future of our cities and environments. Join our organisation, where we have a huge variety of projects on-the-go at any one time. So when you start this role with us, it could take your career wherever your interests lie. You'll find everyone here is willing to pitch in and help because we all want you to succeed, and we're ready to help you grow.When it comes to living your life, we want you to get the most out of it. So talk to us about all our flexible and remote working policies that can support your personal priorities. Also, ask us about some of our recent pledges for Women's Equality, as well as being a 'Disability Confident' and 'Inclusive Employer.' Our ecology team truly strives to make a positive difference to the natural environment, by working closely with other disciplines across our business to engage in projects from the outset, ensuring ecology is considered at the earliest possible stage. This collaborative working helps to drive forward nature positive schemes that we are proud of. Our award-winning team of over 130 ecologists (including the President of the Chartered Institute of Ecology and Environmental Management (CIEEM) and three CIEEM Fellows) work across a range of exciting habitat creation, research, development and major infrastructure projects; we also design new innovations and help inform policy. At AtkinsRéalis our people are the foundation of our business and that's why we put our people first. With this in mind, we provide an incredibly flexible and inclusive working environment with staff wellbeing being front and centre of all of our decisions. We also understand that not everyone chooses to take the university route in terms of education - we are open to taking on ecologists without a degree and we are working closely with the Chartered Institute of Ecology and Environmental Management (CIEEM) to make entry into the environmental industry more inclusive for all. For us, it is the experience, knowledge and, above all, your ability to fit in well with our existing team of ecologists, that really matters. Your role Working individually but also, collaboratively, in a team environment. Undertaking ecological assessment and habitat design for a variety of development and nature recovery projects. Developing innovative and pragmatic approaches to ecological mitigation and compensation. Collaborating within multi-disciplinary teams and engaging with stakeholders / clients. Delivering clear and concise, high quality ecological deliverables in line with current guidance and good practice. Acting as ecology lead on projects. Task / project management. About you A passion for ecology. A good working knowledge of the natural environment and wildlife legislation. The ability to undertake UKHab surveys, Preliminary Ecological Assessment, Ecological Impact Assessment and Biodiversity Net Gain assessments. Good report writing skills. Strong botanical skills, including Field Identification Skills Certificate (FISC) level 3+, or demonstrable botanical ability matching this level. Experience in protected species survey, mitigation and licensing. An understanding of the importance of work winning, through both bidding and maintaining strong client relationships. The ability to manage ecology deliverables / projects from bidding through to completion. Membership of CIEEM or equivalent. Full driving licence. Reward & benefitsExplore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. About AtkinsRéalisWe're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

Amey are a leading provider of full life-cycle engineering, operations and decarbonisation solutions, for transport infrastructure and complex facilities. Working for us, you'll be delivering sustainable infrastructure solutions that enhance life and protect our shared future. Our people are driven by a set of strong values, based on safety, insight and collaboration. The Opportunity We have a fantastic opportunity for a permanent Principal Ecologist to join our Consulting Advisory team in the Cardiff. The role Our Ecologists play an important part within the Advisory team and alongside our clients. As a Principal Ecologist you act as a technical team leader, providing advice, guidance and supervision as appropriate to technical teams, operational managers, clients and suppliers. You will also manage or influence the actions of technical teams regardless of office location, project or account, including the multidisciplinary environment and to undertake the people manager role when required by the business. Responsibilities include: To act as a technical team leader, providing advice, guidance and supervision as appropriate to technical teams, operational managers, clients and suppliers Preparing and leading the preparation and checking of surveys and documentation as part of the production of scheme deliverables that satisfy the overarching criteria of quality, cost and programme Responsibility for the commercial success of the projects within their portfolio, controlling budgets and managing the costs associated with the production of deliverables Liaising with client and supplier representatives at peer level and higher, including presenting proposals Significantly contributing to and leading the preparation of bids and the general work winning function, taking responsibility for the preparation of technical and commercial offers with accountability to the bid director Working on site, either on a visiting basis or in a full time but temporary role and including out of hours working Assuming the role of people manager when required by the business What you will bring to us: Full membership of the Chartered Institute of Ecology and Environmental Management or equivalent Chartered Ecologist or Chartered Environmentalist status, gained through the professional institution to which the individual is aligned Developed experience and expertise within the Ecological field. Expertise in protected species surveys. EPS Mitigation licence application experience and Protected species licence holder or working towards same (notable species: bats & dormice) Experience in Invasive species survey and management. Comprehensive knowledge of ecological processes and survey methodologies Able to produce technically sound ecological solutions, complying with all relevant technical standards, wildlife legislation and client requirements. Ability to apply ecological management theory and principles to clear understood situations Experience in undertaking project related tasks associated with health, safety and welfare, e.g. Construction (Design and Management) Regulations Good understanding of risk assessment, experienced in the management and communication of hazards and risks on projects and ensure appropriate risk mitigation has been applied Bachelor's or Master's degree in an appropriate subject or demonstrable equivalent further learning such as Ecology, Zoology, Botany, Biology or Environmental Science What we can offer you: At Amey, we recognise that our biggest asset is our people. That's why when you join us, we offer flexibility, career development, a choice of benefits and support that help you through all life's ups and downs. It's the reason why Investors in People put us among the top 1% of employers. Our dedicated progression framework identifies your career pathway and progress within the organisation, and with dedicated mentoring and support on hand to ensure you hit your career milestones. We're huge advocates for professional development and offer a recognition bonus for those achieving professional qualifications. Work-life Balance - Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we're open to discussing working options that suit you. Health cash plan, 24 GP, support and assistance programmes, wellbeing ambassadors and Wellbeing Wednesday, dental vouchers EDI- At Amey we celebrate our people and all that they are. This is reflected in our Affinity Group networks, providing a community of support and connection, a safe space to share experiences, learn from one another and generate ideas - NeuroDiversity, Armed Forces, Multicultural Network, Pride, Diversability and Parents & Carers. Social Value - You'll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives. Plus a range of other great perks and benefits including: Pension - Generous Pension scheme which we will contribute to Bonus - up to 10% of base salary Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. Your Career at Amey Consulting At Amey Consulting, we value collective expertise, but also the spark one person can bring. As one of us, you can really be yourself, because your individuality is an asset. You'll be stretched but always supported. We recognise your hard work and look after your well-being too. You'll be empowered to play your part and achieve, encouraged to fulfil your own ambition as well as the shared one. Application Guidance Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age. We are also committed to offering applicants with a disability an interview, if they meet the minimum requirements for the role. Please contact our recruitment team at to discuss any access needs, reasonable adjustments or additional application support that may be required at any point during the recruitment process.

We are looking to hire a Principal Ecologist in our London office. Main Purpose of the Job As a result of our growing workload, we are looking for a Principal Ecologist to oversee and lead project delivery. The successful candidate will be involved from start to completion in a range of projects in both the public and private sectors. The work includes surveys, analysis and reporting; engagement with stakeholders, working in inter disciplinary project teams and the planning system as well as habitat creation and enhancement schemes. Additionally, you will manage and support more junior colleagues, and, supported by the Technical Director, grow the ecology team within the London office. Main Duties and Responsibilities Deliver a range of projects from tender stage to completion; Maintain and demonstrate high standards of survey, data analysis, reporting and client liaison in accordance with good practice guidance, ecological legislation and the Pell Frischmann internal quality systems; Apply for protected species mitigation licenses and oversee their implementation on site; Project co ordination with good commercial awareness and financial control, ensuring deliverables meet the client's needs and are provided cost effectively and to an exemplary standard; Work in conjunction with project stakeholders including clients, and statutory consultees to achieve project aims whilst encouraging a high level of environmental protection; Monitor, plan and forecast utilisation of the ecology team, including contributing to and preparing bids; Engage in business development, client and third party liaison successfully leading to enhanced reputation, new and repeat work; Advocate the team's services internally to our framework managers and technical leads; Promote the capabilities of the company to current and prospective clients; and Ensure compliance with internal management system procedures. Qualifications Essential Qualifications Degree in Ecology, Environmental Management or a related discipline Membership (or eligibility to join) of the Chartered Institute of Ecology and Environmental Management (CIEEM) at MCIEEM level Preferred Qualifications A current CSCS card or equivalent (We can arrange) Chartered Ecologist (CEcol) Experience Essential Experience Significant experience working in a UK consultancy for private and public sector developers and operators, on a range of development / infrastructure projects Experience across a range of UK habitats and protected species Experience of on site ecological supervision Line management experience Providing ecological input to competitive tenders Preferred Experience Protected species survey licenses Has held or is eligible to hold protected species mitigation licenses Skills Essential Skills Be able to work well in a team and provide effective direction to all members of the team Excellent commercial understanding of environmental consultancy procurement Strong analytical, critical thinking and organisational skills Excellent knowledge of relevant UK wildlife legislation including conservation of protected species Preferred Skills Excellent knowledge of ecological survey methods and mitigation measures Good understanding of the UK planning system Able to work collaboratively and develop strong relationships with other teams within the business and clients Full UK driver's licence Good GIS skills Experienced in BNG metrics and reporting Good working knowledge of habitat creation and enhancement Data management and analysis skills

At BAE Systems Australia Do interesting work that MATTERS ENJOY what you do GROW your career Be YOU We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible. Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work. About the OPPORTUNITY Are you drawn to the idea of collaborating with a team that is trusted and valued? Come join a leading employer and be embraced by a team that fosters a nurturing culture and atmosphere, allowing you to flourish whilst providing flexibility to manage life outside of work. We are looking for Commercial Officer to join us. Working with the Commercial Function supporting our Integrated Defence and Autonomous Systems (IDAS) team, where your contribution will ensure the best commercial outcomes for the Customer and the business whilst contributing to the support of the Australian Defence Forces. This opportunity is available at our Edinburgh Parks, SA office and open to hybrid work, flexibility and 9 day fortnight PRINCIPAL ACCOUNTABILITIES Develop and manage the commercial relationship with the customer community Manage and resolve customer queries and issues in areas of responsibility, escalating significant problems as appropriate Prepare bids in line with the Life Cycle Management and the Request for Bid Approval process Review, draft, negotiate and finalise contracts and commercial agreements and support with complex contracts Manage commercial contracts and the commercial elements of the Life Cycle Management and Request for Bid Approval process within own possession Adopt clear understandings with suppliers of both technical and commercial issues to ensure that business arrangements minimise risk. Propose and review complex terms and conditions to ensure that BAE Systems Australia Business interests are protected Support Procurement and Supply Chain colleagues in the preparation of sub-contract terms and conditions as required Work with the internal legal team and external legal advisors as required to ensure all contracts have the necessary legal input/governance Manage the implementation of procedures and controls within the specified area to ensure compliance with commercial policies Provide advice on commercial policy to managers and non-commercial staff making the case for the added value of these processes Draft moderately complex contracts / agreements with little supervision About YOU You'll have: Previous experience in a similar role Flexible with a lean in approach Team orientation with a high level of written and oral communication skills including the ability to communicate clearly with internal and external stakeholders of all levels and from a range of disciplines A curious mind-set An ability to work as part of a team or independently with little supervision and guidance and using your own experience, judgement and initiative Adept at building and maintaining excellent relationships with internal and external stakeholders Computer literacy, with intermediate knowledge of MS Suite. Familiarity with tools like SharePoint and Oracle is desirable Eligibility to obtain and maintain Government Security Clearance Please submit your application and advise in your covering letter which role you are interested in. We believe in hiring for potential, we know that some candidate hesitate if they don't tick all the boxes. If this role interests you, but you don't meet all the criteria, we still encourage you to apply. About US You will joining a workplace that truly cares about your wellbeing. Our people are diverse and we value the variety of perspectives this brings, we know that a culture that is inclusive and fosters a sense of belonging is a place we can all make the most of our unique talents and be our best. As Australia's largest defence company in a rapidly growing sector, you will be connected into a global team and encouraged to explore where your career might take you whether that is a traditional career path or squiggly one, there are infinite possibilities for you at BAE Systems Australia. We welcome applicants from all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience; and strongly encourage applications from Aboriginal and Torres Strait Islander people for all positions. We are proud to be recognised as an employer of choice for women by WORK180. Awarded the 2024 Quarter 1 Benchmarcx Triple R- Excellence In Candidate Experience Certification. As a member of the Circle Back Initiative we commit to respond to every applicant. To learn more about our competitive employee benefits, flexibility, other employment opportunities and what to expect from our recruitment process please visit: Clearances As a Defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances. Further information regarding security clearances. International Traffic in Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role.

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community. What you'll do You will be responsible for ensuring the success of Cloudflare's Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You will act as the primary point of contact for Cloudflare customers and will be "the face of the business". You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions. You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare. You will own your book of business and will be responsible for delivering results on KPIs including revenue retention. This is driven through demonstrating the value of the products and services provided to the customer's business via quarterly reviews. To success you will need to: Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs. Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction. Lead retention efforts by demonstrating the value Cloudflare's products and services provide, through all suitable interactions. Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives. Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention. Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes. Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution. Triage and manage inbound inquiries, gathering necessary detail for internal follow-up. Identify areas for improvement with internal processes. Required skills, knowledge and experience Strong communication skills in English (verbal and written) Bachelor degree required, Master degree is a plus 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management Strong understanding of computer networking, application and network security, and "how the internet works" Strong relationship-building skills and experience working with high value enterprise-level customers. Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure Excellent interpersonal communication and presentation skills. Experience with customer negotiations and handling difficult customer conversations High degree of empathy and a customer-centric mindset to ensure our customers' success and satisfaction. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Legal Name (if different than above) Would you like to include your LinkedIn profile, personal website or blog? How did you hear about this job? 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Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details