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Are you passionate about using data to improve services and support better decision-making? We are looking for a talented and analytical Business Intelligence and Performance Officer to join the Communities & Homes team within a Warwickshire Local Authority, turning data into meaningful insights that drive improvement for residents. Working across housing, assets, repairs, compliance and tenant services, you will provide high-quality business intelligence, performance analysis and reporting support to managers, senior leaders and elected members. You will develop and maintain dashboards, performance reports and automated data solutions, helping services understand performance, identify opportunities and make evidence-based decisions. You will play a key role in ensuring accurate regulatory and statutory reporting, including supporting Tenant Satisfaction Measures (TSMs), housing compliance reporting and assurance activities. You will also help maintain strong data quality standards, investigate data issues and work with teams to improve the accuracy and value of our information. As a specialist in performance reporting and housing systems data, you will support the continued development of reporting solutions across systems including Civica CX, Tech Forge, Totalmobile and other corporate applications. You will work with colleagues across the organisation to improve processes, support transformation projects and maximise the value of our technology and data. We are looking for someone with experience in business intelligence, performance management or data analysis, with strong skills in Power BI, Excel, reporting and data visualisation. You will have excellent analytical and communication skills, with the ability to translate complex information into clear insights for a range of audiences. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Complaints & Resolution Officer Colindale NW9 14.80 Hybrid Working ASAP Start We are looking for a customer-focused Complaints & Resolution Officer to manage and investigate resident complaints within a social housing environment. Key Responsibilities: Investigate and resolve complaints in line with policy and timescales. Communicate with residents and internal teams to reach fair outcomes. Draft clear complaint responses and maintain accurate records. Identify service improvements and support continuous learning. About You: Experience handling complaints or customer casework. Excellent communication and problem-solving skills. Ability to manage a busy caseload and meet deadlines. Social housing experience and knowledge of the Housing Ombudsman Code is desirable. If you are passionate about delivering excellent customer service and improving resident experiences, we'd love to hear from you. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

We are looking for an experienced Housing Officer to join a busy housing association in the West Midlands. You will manage an allocated caseload of residents and provide a high-quality tenancy and neighbourhood management service. Key Responsibilities Manage a portfolio of residential tenancies from sign-up through to termination. Conduct tenancy visits, estate inspections and tenancy audits. Manage rent arrears, tenancy breaches and tenancy sustainment. Investigate and manage anti-social behaviour (ASB) cases. Identify and appropriately escalate safeguarding and vulnerability concerns. Support residents with tenancy-related issues, welfare benefits and signposting to appropriate services. Work closely with local authorities, police, social services and other partner agencies. Take appropriate enforcement and legal action where required. Maintain accurate case records and ensure all work is completed within agreed timescales. Deliver a professional, customer-focused service and contribute to improving local communities. About You You will ideally have: Previous experience in housing, tenancy management, social housing or a related environment. Experience managing a caseload and dealing with complex customer issues. Knowledge of tenancy management, rent arrears and ASB. Good understanding of safeguarding and working with vulnerable residents. Excellent communication, organisation and problem-solving skills. The confidence to deal with challenging situations and difficult conversations. Good IT and case management skills. A relevant housing qualification (e.g. CIH) is desirable. A full UK driving licence and access to a vehicle may be required.

Private Sector Housing Team Leader Shefford Contract £28 per hour PAYE or £36.65 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Private Sector Housing Team Leader Hybrid - office attendance as and when required This is one of many roles we are currently recruiting for please visit our website for more information Use statutory powers to regulate and improve conditions of private sector homes in Central Bedfordshire. Support the delivery of the Council s Housing Assistance policy and programmes, to achieve renewal objectives, environmental sustainability, maximisising public and private investment in the Housing stock. Progress the Housing Services delivery of the Housing Assistance programme, and associated schemes, including face to face interactions with a range of customers and providing expert advice. Assist the Head of Housing Solutions with expert knowledge, applying your experience to lead and manage staff in delivering and developing specialised services. Line manage a team of EHOs/Technical Officers, covering a wide range of PSH functions Undertake complex case work and advise EH practitioners/Technical Officers on complex cases and HMO s Undertake first review of prosecution files, tribunal cases, financial penalty notices To manage a reduced number of complex cases and to support Officers both by attending inspections and assisting with notices, schedules of work and evidence files Be first point of contact for our customers relevant to the services provided. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Our client is a growing housing provider operating across Swansea and the surrounding areas of South Wales. Following a recent organisational merger and systems integration, the organisation is continuing to develop and strengthen its housing service. With a significant programme of new-build homes coming forward, alongside an ongoing programme of vacant-property management, this is an exciting opportunity to join the team and play a key role in delivering high-quality housing services to local communities. About the Housing Officer: This is a generic housing management role, covering Swansea and surrounding areas. The successful candidate will manage a varied tenancy caseload and provide support across the full tenancy lifecycle, including tenancy management, tenant engagement, neighbourhood issues, property visits and tenancy sustainment. There will also be a strong focus on supporting the letting and occupation of new-build homes, as well as assisting with the wider vacant-property programme. However, this is not a purely lettings-focused position and will provide the opportunity to undertake a broad range of housing management responsibilities. The role is community-based and will require regular travel across Swansea and surrounding areas, alongside flexible hybrid working. Key Responsibilities of a Housing Officer: Manage a varied caseload of tenants and properties across Swansea and surrounding areas. Deliver generic tenancy and housing management services throughout the tenancy lifecycle. Manage lettings, allocations, sign-ups and tenant moves for new and vacant properties. Undertake tenancy and property visits, addressing issues proactively. Manage tenancy breaches, anti-social behaviour and neighbourhood issues. Support tenancy sustainment and work with tenants to resolve issues. Work closely with repairs, income, housing and other internal teams. Maintain accurate tenancy records and case management information. Manage your own workload, diary and travel effectively. Contribute to the ongoing development of the housing service. About You: Experience working as a Housing Officer, Tenancy Officer or in a similar social housing role. Good knowledge of generic tenancy and housing management. Experience managing a caseload and working directly with tenants. Understanding of tenancy legislation, policies and procedures. Previous lettings or allocations experience is desirable. Confident dealing with tenancy breaches, ASB and challenging situations. Strong communication and relationship-building skills. Organised and able to manage your own workload and diary. Comfortable travelling across Swansea and surrounding areas. Able to work independently while also contributing effectively as part of a wider team. Customer-focused, proactive and committed to delivering a high-quality housing service. Flexible and adaptable, with the ability to support a developing housing service. What's on Offer? 39,861 per annum Permanent position Hybrid and flexible working 30 days' annual leave Additional Christmas leave Healthcare plan Competitive pension scheme Varied generic Housing Officer role Community-based working across Swansea and surrounding areas Opportunity to work across new-build, lettings, voids and wider tenancy management If this Housing Officer role is of interest please apply or contact (url removed)

We are recruiting for a Housing Assistant to join the organisation on a 12-month fixed term contract . Working closely with the Housing Officers and wider housing team, you will provide day-to-day administrative and customer-focused support across a range of housing management activities. This is an excellent opportunity for someone with customer service experience within a social housing or housing environment who is looking to develop their career within housing. The role will involve acting as an important first point of contact for tenants, responding to queries and requests, maintaining accurate records and assisting Housing Officers with their caseloads and wider tenancy management responsibilities. You will have regular contact with tenants by telephone, email and other channels, helping to resolve queries where possible and ensuring more complex issues are appropriately referred to the relevant Housing Officer or internal team. The role will also provide exposure to a broad range of housing management activity, including tenancy management, lettings, property visits, tenancy sustainment and neighbourhood issues. Key Responsibilities of a Housing Assistant: Act as a key point of contact for tenants, responding to telephone, email and other housing-related enquiries. Provide a professional, helpful and customer-focused service to tenants. Assist Housing Officers with the day-to-day management of their tenancy caseloads. Support Housing Officers with tenancy management, tenancy sustainment and neighbourhood issues. Record and update tenant and tenancy information accurately on housing management systems. Assist with correspondence, casework, appointments and general housing administration. Support the management of tenancy breaches, ASB reports and other tenancy-related issues, escalating matters where appropriate. Assist with lettings, allocations, tenancy sign-ups and tenant moves. Liaise with repairs, income, housing and other internal teams to help resolve tenant queries. Follow up outstanding actions and ensure tenants receive appropriate updates. Assist Housing Officers with property and tenancy visits where required. Help maintain accurate case management information and records. Support the wider housing team with the delivery of new-build and vacant-property programmes. Manage competing priorities effectively and contribute to a responsive housing service. Work collaboratively with colleagues while also taking ownership of allocated tasks. About You: We are looking for someone who is customer-focused, organised and confident dealing with tenants , with previous experience in a social housing or housing-related environment. You will ideally have: Previous customer service experience within social housing, housing association or local authority housing . Experience dealing directly with customers or tenants by telephone, email or face-to-face. An understanding of housing services and the needs of social housing tenants. Experience providing administrative or casework support. Good communication and relationship-building skills. Confidence dealing with a range of tenant enquiries, including potentially challenging or sensitive situations. Good organisational skills and the ability to manage competing priorities. Strong attention to detail and accurate record-keeping skills. The ability to work effectively as part of a wider housing team. A proactive and positive approach to supporting colleagues and tenants. Good IT skills and confidence using housing management or case management systems. A willingness to learn and develop knowledge of tenancy management, housing policies and procedures. Previous experience working alongside Housing Officers or supporting a tenancy management team would be highly desirable. What's on Offer? Salary around 27,000 per annum 12-month fixed term contract Hybrid and flexible working 30 days' annual leave Additional Christmas leave Healthcare plan Competitive pension scheme Opportunity to gain valuable experience within a developing housing service Exposure to generic tenancy management, lettings, voids and tenancy sustainment Supportive role working closely with experienced Housing Officers Opportunity to develop your career within the social housing sector Community-based housing service across Swansea and surrounding areas If this Housing Assistant role is of interest, please apply or contact (url removed)

Housing Officer 37 Hours per week £34,811 to £38,329 - pro rata for hours worked 9 Month Fixed Term Contract - Maternity Cover LOCATION Stevenage Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. Part of Housing and Investment, Resident and Estates Services is responsible for providing an end to end tenancy and leasehold management function. In addition, the team carries out statutory consultation, administers right to buy applications and processes other home ownership tasks. Our vision is to provide a 'Residents First' approach within a modern housing service. Working from home, our office and within the community, we are looking for someone who wants to work in a customer-centred service. The role requires a working knowledge of housing management and practice, and the ability to interpret legislation into understandable guidelines. We are looking for a well organised officer with good attention to detail to help the team to effectively deal with a range of customer enquiries. You will play a lead role in delivering the work of the Council s housing services for a specific area of the borough and to effect the transformation and continuous improvement of frontline housing management across all housing tenures. You will work to achieve sustainable tenancies and communities as well as raising the level of customer satisfaction. You will provide a proactive and customer focused housing management service. Ensuring the Council fulfils its legal and contractual obligations to tenants and leaseholders. You will be a regular and visible presence on estates; ensure estates are safe and well maintained and provide advice, information and reports on any housing management matter. We are looking for someone who has experience of working in a fast paced and/or customer service environment with the ability to work under pressure and prioritise their workload. You will be able to make decisions and take effective action in dealing with challenging situations. You must be able to work collaboratively with your colleagues to identify genuine needs of residents and jointly develop effective solutions as well as using your own initiative to achieve positive outcomes to problems. The successful candidate will: • convey messages effectively • demonstrate commitment to achieve high levels of resident satisfaction • demonstrate resilience to pressure • effectively manage own workload • establish clear targets and meets them • have an understanding of the local political objectives • maintain professionalism at all times • produce clear, succinct and well-structure written work • provide excellent customer service A full UK driving licence (with access to own vehicle) is desirable. This post is subject to a basic Disclosure and Barring Service (DBS) Clearance and a Value Based Interview. OUR BENEFITS • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: available upon request, subject to operational requirements. • Part time and Job share opportunism - all our full-time vacancies are open to job share unless otherwise stated. • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • 25 days holiday rising to 31 days (depending on Local Government service) • An extensive range of learning and development opportunities • Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues • Season ticket loans and discounts for public transport • Cycle to Work scheme • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC) • Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union. Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. Closing date for receipt of applications: 22 September 2026 Virtual Interviews will be held week commencing: WC 28 September 2026 Face to Face Interviews will be held week commencing: WC 5 October 2026

Housing Solutions Officer Location: Nottinghamshire Contract: Interim till recruited permanently Hours: Full-time Pay: 28-10 per hour Umbrella We are currently recruiting for an experienced Housing Solutions Officer to join a local authority Housing Solutions team in Nottinghamshire. This is an excellent opportunity for an experienced housing professional to join a busy service and play a key role in preventing homelessness and supporting households to secure suitable and sustainable accommodation. The Role As a Housing Solutions Officer, you will manage a caseload of customers who are homeless or at risk of homelessness, providing expert housing advice and ensuring cases are dealt with in line with statutory requirements. Your responsibilities will include: Assessing homelessness applications and housing needs. Providing comprehensive housing advice and assistance. Undertaking homelessness prevention and relief activity. Making appropriate statutory decisions under relevant housing legislation. Identifying suitable accommodation and sustainable housing solutions. Working closely with private landlords, housing associations and other accommodation providers. Supporting vulnerable households and customers with complex needs. Maintaining accurate case records and preparing statutory correspondence and decisions. Managing a caseload effectively and working to relevant statutory and service deadlines. Liaising with internal teams and external agencies to achieve positive outcomes. Ensuring all decisions and actions comply with the Part 7 , Homelessness Reduction Act 2017 and associated guidance. About You The successful candidate will ideally have previous experience within a homelessness, housing options or housing solutions environment. You will need: Previous experience working within a Housing Options/Homelessness service. Good knowledge of homelessness legislation and statutory duties. Experience assessing homelessness applications and making decisions. Strong written and verbal communication skills. The ability to manage a busy caseload independently. Experience working with vulnerable customers and complex cases. Excellent organisational and administrative skills. A professional, customer-focused approach. The ability to work effectively under pressure and meet deadlines. Why Apply? This is a fantastic opportunity to secure an assignment within a well-established local authority, offering the chance to gain further experience within a busy Housing Solutions service. If you meet the above criteria for a Housing Solutions Officer please apply within. For more details please call the details below.

Housing Officer Location: Northamptonshire - Corby and Kettering Contract: Temporary Hours: Full-time Duration: Ongoing This role is site based 5 days a week We are currently recruiting for an experienced Housing Officer to join a local authority housing team based Northampton . This is an excellent opportunity for a proactive housing professional to take responsibility for a portfolio of properties and provide an effective, customer-focused housing management service. The Role As a Housing Officer, you will be responsible for managing a caseload of properties and tenants, ensuring tenancy and estate management issues are dealt with promptly and in accordance with relevant legislation and policies. Your responsibilities will include: Managing a designated patch of properties and tenancies. Providing advice and support to tenants on a range of housing matters. Dealing with tenancy breaches, anti-social behaviour and other tenancy management issues. Carrying out tenancy visits, inspections and estate management activities. Taking appropriate action in relation to rent arrears and tenancy enforcement. Working closely with tenants to prevent tenancy failure and homelessness. Investigating complaints and responding to customer enquiries. Liaising with internal teams, contractors and external agencies. Identifying safeguarding concerns and making appropriate referrals. Maintaining accurate and up-to-date case records. Taking appropriate enforcement action where required. Supporting vulnerable tenants and working with partner agencies to achieve positive outcomes. About You The successful candidate will ideally have previous experience working within a social housing, local authority or housing association environment. You will have: Previous experience working as a Housing Officer or in a similar housing management role. Good knowledge of tenancy management and housing legislation. Experience dealing with anti-social behaviour, tenancy breaches and rent arrears. Excellent communication and interpersonal skills. The ability to manage a varied caseload effectively. Experience working with vulnerable residents and complex cases. Strong organisational and administrative skills. The ability to work independently while contributing effectively to a wider team. A professional, customer-focused and solution-driven approach. The ability to handle difficult conversations and challenging situations confidently. Why Apply? This is a great opportunity to secure a role within an established housing service in Northampton , offering the chance to develop your housing management experience while making a positive difference to residents. If you feel you meet the above criteria for a Housing Officer please apply within, more information contact the below details.

Housing Officer Up to 37,000 including 2000 car allowance (based on skills and experience.) Permanent, Full time Please note: Patches vary across the Oxford to Cambridge arc. Do you want to make a difference in the Community as a Housing Officer? We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. Key Responsibilities Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service. Conducting regular estate inspections, monitoring estate services, and completing fire safety checks. Working closely with internal teams and external partners to provide a joined-up, holistic service to residents. Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support. As a Housing Officer you'll have: Previous experience in housing or tenancy management, ideally within a social housing setting. A strong understanding of ASB legislation and best practice in case handling. Proven ability to manage rent arrears and support financial wellbeing. Excellent customer service skills with a resident-first approach. Strong problem-solving, negotiation, and influencing skills. Effective communication, time management, and organisational abilities. Experience working collaboratively with internal and external stakeholders. Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. We have three Housing Procurement Officer roles available in the following locations: Crisis Skylight London, 50-52 Commercial St, Tower Hamlets, E1 6LT Crisis Skylight Brent, 1-2, Bank Buildings, High St, NW10 4LT Crisis Skylight Croydon, 12 Surrey St, CR0 1RG There will be travel in and around the local area. About the role As a Housing Procurement Officer, you will help people experiencing homelessness find safe, suitable and affordable homes across London's private and social rented sectors. We are recruiting one full-time officer for each of our London service centres, known as Skylights, in Brent, Croydon and Tower Hamlets. You will build relationships with landlords, source good-quality accommodation and work with each person we support, known at Crisis as a member, to understand their housing needs, preferences, affordability and circumstances. You will ensure housing options are clearly explained and that members have meaningful choice and control wherever possible. You will work Collaboratively with members, Coaches, landlords and Housing Procurement Officers across the other London Skylights to make suitable housing matches, resolve concerns and address risks to tenancies early. You will take a bold approach to opening new routes into housing, pursue Impactful outcomes that last and work in an Equitable way that protects each person's dignity and independence. The role involves frequent travel across London. Occasional evening or weekend work may be required, with time off in lieu. About you Strong knowledge of London's rental market, landlord and tenant law, and welfare benefits affecting housing access and affordability. Experience of sourcing and procuring properties, allocating and letting homes, and supporting people to sustain their tenancies. A clear understanding of the barriers faced by people moving out of homelessness, with experience of finding housing that reflects individual needs, preferences and circumstances. The ability to build productive relationships with social and private landlords and use negotiation, mediation and influencing skills when people have different priorities. A sound understanding of safeguarding, property health and safety and lone working, including how to recognise, respond to and escalate concerns while maintaining professional boundaries. Strong communication, organisation and self-management skills, including accurate record keeping, financial administration and the ability to work independently and across teams. Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We'll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note our salaries are fixed to counter inequity, and we do not negotiate at offer stage. Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. Pension scheme with an employer contribution of 8.5% 28 days' annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. Enhanced maternity, paternity, shared parental, and adoption pay. Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Tuesday 13 October :55 Interview process: Presentation + Panel interview Interview date and location: W/C 26 October 2026 location TBC AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Resident Liaison Officer Contract Type: PAYE Contract Duration: 3 months Location: Nottingham - Site/office based initially, with hybrid working available after training. Travel to project sites will be required. Pay Rate: 16.63- 18.71 per hour Start Date: ASAP Hours: 37 hours per week, Monday-Friday Job Overview: We are looking for an organised and customer-focused Resident Liaison Officer to support the delivery of energy efficiency projects across residential properties. Working closely with project teams, contractors, Housing Associations and site managers, you will act as a key point of contact for residents throughout the delivery of works including insulation, solar panels, heat pumps and other low-carbon heating solutions. This role is more focused on administration, coordination and resident communication than a traditional site-heavy RLO position, although site visits will still be required when needed. You will be responsible for keeping residents informed, coordinating appointments, maintaining accurate records and ensuring queries or concerns are handled professionally throughout the customer journey. Your Responsibilities: Act as a key point of contact for residents throughout planned works and energy efficiency installations. Communicate clearly with residents regarding appointments, works, timescales and any changes to planned activity. Coordinate appointments and site visits between residents, contractors, Housing Associations and internal project teams. Maintain accurate resident records and ensure systems are updated with relevant information. Support vulnerable residents and those with accessibility or additional communication requirements. Respond to resident queries, concerns and complaints professionally and sensitively. Liaise with contractors, site managers, Housing Associations and internal stakeholders to resolve issues and keep projects progressing. Explain technical information to residents in a clear and easy-to-understand way. Identify and escalate operational or customer issues where appropriate. Support project reporting and provide accurate updates to internal stakeholders. Attend project and construction sites when required. Help maintain a positive resident experience throughout the project and contribute towards strong customer satisfaction and NPS performance. What We're Looking For: Strong administration, coordination and organisational skills. Excellent attention to detail and the ability to maintain accurate records. Strong customer service and resident communication skills. Confidence dealing with queries, complaints and challenging conversations professionally. The ability to manage multiple residents, appointments and priorities at the same time. A patient and empathetic approach when supporting vulnerable residents or individuals with accessibility requirements. Confidence communicating with contractors, Housing Associations, site teams and internal stakeholders. The ability to work independently and manage your own workload effectively. Comfortable attending construction or project sites when required. Experience/Qualifications Required: Previous experience within resident liaison, customer service, housing administration, community engagement or project administration. Experience managing records, coordinating appointments and maintaining accurate information. Previous experience communicating directly with residents or customers. Full UK driving licence. CSCS card. Experience working with vulnerable residents or customers requiring accessible communication. An understanding of site-based operations or construction environments. Experience within social housing, Housing Associations, property maintenance, planned works, construction, retrofit or energy efficiency would be particularly beneficial. Previous experience working with Housing Associations, Local Authorities or Advice Centres would be advantageous. Knowledge of retrofit, green energy, BEIS or Local Authority schemes would be beneficial but is not essential. Company information: This contract vacancy is being advertised by Rullion Ltd. Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. INDOT-MW Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Were looking for a reliable, customer-focused Neighbourhood Support Assistant to join a busy housing team based in Newark. Youll act as the eyes and ears of the council across local estates, carrying out inspections, engaging with residents and reporting issues to help keep neighbourhoods safe, clean and well managed click apply for full job details

Lettings Officer / Lettings Coordinator We are currently seeking an experienced Lettings Officer / Lettings Coordinator to join a busy housing team, supporting the delivery of an efficient and customer-focused social housing lettings service. The successful candidate will take ownership of properties throughout the lettings journey, from the point a tenancy ends through to the successful allocation and commencement of a new tenancy. This will include managing shortlisting, applicant verification, offers, viewings and ensuring properties are let within agreed performance timescales. You will also be responsible for maintaining accurate housing and lettings records, monitoring performance and producing regular reports using the Council's housing management systems. The role will involve making informed decisions on housing applications and ensuring that allocations are carried out in line with relevant policies, procedures and legislation. About You We are looking for someone who has a strong understanding of social housing allocations and lettings , with experience working within a busy housing environment where accuracy, efficiency and customer service are essential. You will ideally have knowledge of Housing Act 1996 Parts VI and VII , housing allocations legislation and relevant case law, together with practical experience of managing applications and the lettings process. You will be: Highly organised, proactive and able to manage a varied caseload effectively. Comfortable working to targets, deadlines and service performance indicators. Experienced in social housing lettings, allocations or a closely related housing service. Confident making decisions in accordance with legislation, policy and procedure. Able to maintain accurate records and produce performance information from housing management systems. A strong communicator who can build effective relationships with residents, colleagues and external partners. Customer-focused, with the ability to provide clear and sensitive advice to residents with a range of housing needs. Solutions-focused and able to identify practical ways of resolving issues and progressing applications. A collaborative team member who understands the importance of partnership working and delivering consistent, high-quality services. This is an excellent opportunity for a housing professional looking to make a direct contribution to the delivery of an effective social housing lettings and allocations service , helping residents access suitable and secure accommodation while ensuring properties are allocated efficiently and in accordance with statutory requirements.

Title: Income Recovery and Enforcement Officer(NB Enforcement & Recovery Lead) Contract Type: Permanent, Full Time, 35 hours Salary: Starting from 34,381 per annum (London weighted salary) or 30,386 per annum (Regional salary) Grade: 6 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 4 th October 2026 - 23:00 Interview Dates: Week Commencing 12 th October 2026 - via Ms Teams. Start Date: 16 th November 2026 Please click here for the role profile - Income Recovery & Enforcement Officer Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Income Recovery Team at L&Q Are you looking to make a real impact in housing arrears recovery and enforcement? We are seeking an Income Recovery & Enforcement Officer to join our Income Management Team. In this specialist role, you'll take ownership of a portfolio of accounts already subject to legal action managing cases from preparing court paperwork through to eviction where necessary. You'll be trusted to represent L&Q in court on occasion and make confident, informed decisions that directly shape outcomes for our residents and the organisation. This is a fast-paced, target-driven role where you'll balance firm enforcement with compassionate customer service, supporting residents to get back on track while safeguarding L&Q's ability to invest in homes and communities. If this sounds like you, we would love for you to apply! Your impact in the role: Manage a caseload across the legal stages of the arrears lifecycle, including preparing and presenting cases in court and progressing to eviction where required. Main point contact liaising with our external legal advocates who represent L&Q at court on our behalf. Your responsibilities will include preparing witness statements and documentation to secure successful outcomes at court. Take confident decisions on enforcement action, balancing risk and customer impact. Work proactively to meet call and case management targets, handling a high volume of customer contact. Provide residents with advice and signposting to maximise income and sustain tenancies where possible. Collaborate with colleagues across Housing, Finance, and Legal, ensuring a seamless approach to arrears management. What you'll bring: Proven experience in housing arrears recovery and enforcement, including legal proceedings through to eviction. Confidence in decision-making and managing a fast-paced, high-volume workload. Strong customer service skills, with the ability to handle sensitive and challenging conversations. Knowledge of welfare benefits and tenancy-related arrears processes. Excellent organisational, negotiation, and influencing skills, with the ability to work both independently and collaboratively. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!

About The role The key purpose of this role is to conduct occupancy inspections of temporary accommodations provided by the Councils for homeless households. In addition, you will be performing checks, this role will manage the innovative inspection TA checker being developed by the Council. Your responsibilities include liaising with landlords to ensure compliance with their obligations, including standards of repairs and maintenance. The position requires an organised individual who can communicate effectively, conduct inspections at multiple sites. We want people who thrive on providing excellent services to homeless households and act as a contact point for accommodation providers working with the Council. Additional duties include addressing any repair issues, assessing accommodation suitability under the 1996 Housing Act (as amended), responding to safeguarding concerns, overseeing legal matters related to occupancy and handling unauthorised occupants. For this role, you will need to have knowledge of temporary Accommodation provision. You will need access to a car and have a driving license for this role. Essential qualifications, skills and experience Strong communication, mediation and interpersonal skills. Experience of carrying out property inspections and knowledge of housing standards. Track record of dealing with landlords and providers. Experience in conducting suitability assessments and providing ongoing housing support to individuals and families. Knowledge of relevant Temporary Accommodation regulations and standards. Ability to work independently and as part of a team.

A competent Health and Safety Officer with NEBOSH Certification and IOSH Membership will join an established High-Tech Company at their offices in Buckinghamshire, taking responsibility for the development, maintenance and continual improvement of their H&S management System, whilst ensuring compliance with ISO 45001. With strong IT skills, attention to detail and good people skills, the Health and Safety officer will undertake a range of tasks from ensuring ongoing compliance with UK H&S legislation, managing the Company Health and Safety Management System, taking responsibility for site fire safety, facilitating Risk Assessments, supporting occupational health programmes as well as creating documentation. The H&S Officer should possess the following skills and experience: NEBOSH General Certificate (or equivalent qualification). IOSH Membership (minimum of TechIOSH or working towards). Experience of working within a manufacturing and warehousing environment. Proven experience of managing or supporting Health and Safety Management Systems. Strong communication skills. Knowledge of UK H&S legislation. Experience of maintaining ISO 45001 Management Systems. Strong IT skills. Fully office based role. You must possess full eligibility to work in the UK without sponsorship.

Are you an experienced Housing, Tenancy or Estate Management professional looking for your next contract opportunity? We are currently supporting a Local Authority in Leicestershire that is seeking a Tenancy Management & Estate Officer to join their Housing team on an initial 3-month contract, with a strong likelihood of extension. This is an excellent opportunity for someone who enjoys working directly with residents, managing their own patch, and delivering a high-quality tenancy management service. The Role Working across a patch of approximately 800 council-owned properties , you will be responsible for managing a range of tenancy and estate management duties while maintaining strong relationships with residents and local stakeholders. This is a hybrid position , with 3 days spent on patch and 2 days working from home . Key Responsibilities Managing low-level rent arrears and supporting tenancy sustainment Investigating and resolving low-level anti-social behaviour (ASB) cases Carrying out tenancy audits, tenancy visits and estate inspections Undertaking garden inspections and estate management duties Coordinating repairs and monitoring contractor performance Conducting fire safety checks and ensuring compliance requirements are met Working closely with residents to resolve tenancy-related issues Maintaining accurate records and case management systems About You To be successful in this role, you will have: Previous experience within a Housing Officer, Assistant Housing Officer, Estate Officer, Tenancy Officer or similar role Experience managing a housing or tenancy caseload independently Knowledge of tenancy management and estate management practices Experience dealing with low-level rent arrears and ASB cases Strong communication and resident engagement skills The ability to effectively manage a patch and prioritise workload What's on Offer? Initial 3-month contract Strong possibility of extension Hybrid working arrangement Competitive day rate, negotiable depending on experience Opportunity to gain valuable Local Authority experience

Job Title: Property Licensing Officer Location: Croydon, CR0 1EA - Hybrid Working - 3 days office / 2 days remote Daily rate 261.30 PAYE Contract Length: 3 -month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role The London Borough of Croydon is implementing new Selective Licensing and Additional HMO Licensing schemes alongside its existing Mandatory HMO Licensing responsibilities. To support the mobilisation and operation of this important service, we are seeking an experienced Property Licensing Officer (Case Review) to join the retained Council team. This role will focus on reviewing and assuring residential property licence applications and cases processed by the Council's delivery partner, ensuring all applications are complete, appropriately evidenced and ready for statutory determination. Key Responsibilities Review licence applications and recommendations submitted by the delivery partner. Assess supporting information, documentation and evidence to ensure compliance with licensing requirements. Review applicant, proposed licence holder and property details to support statutory licensing decisions. Consider fit and proper person information and other relevant licensing criteria. Identify incomplete, inconsistent or complex cases and return or escalate them as required. Review cases requiring additional information, clarification or investigation. Prepare cases for licence determination and support the issuing of draft and final licences. Review proposed licence conditions and identify cases requiring additional or specific conditions. Maintain accurate case records and audit trails. Liaise with the delivery partner to resolve case issues and improve submission quality. Escalate potential non-compliance, suspected unlicensed properties or enforcement concerns. Manage variations, changes of circumstances and other licensing casework. Contribute to quality assurance and performance monitoring activities. About You We are looking for candidates who can quickly become operational within a fast-paced environment and demonstrate strong analytical and case management skills. Essential Skills & Experience Experience within property licensing, housing, regulatory services or similar casework. Experience reviewing and determining complex applications or regulatory cases. Strong analytical skills and attention to detail. Experience working with high-volume case management systems. Ability to interpret legislation, policies, procedures and supporting evidence. Excellent written communication and record-keeping skills. Ability to manage competing priorities and deadlines. Strong organisational skills and sound professional judgement. Desirable Knowledge of the Housing Act 2004 and residential property licensing. Previous experience within a local authority environment. Experience within private sector housing regulation or property licensing services. What We Offer Opportunity to support the delivery of a major residential property licensing programme. Hybrid working arrangements. Fast-paced and rewarding public sector environment. Potential for assignment extension subject to business requirements and performance. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

ROLE OVERVIEW We are currently supporting a Hertfordshire local authority with the appointment of a Private Rented Sector (PRS) Officer to help prevent and relieve homelessness by increasing access to good-quality private rented accommodation, supporting tenants and landlords, and maximising the supply of PRS housing available to households in housing need. This role sits within the Council's Housing Options service and works closely with colleagues across homelessness prevention, housing benefits and tenancy sustainment teams to deliver positive outcomes for residents while building strong, lasting relationships with private landlords and letting agents across the district. THE ROLE Proactively develop and maintain positive working relationships with private landlords and letting agents to increase the supply of good-quality private rented homes available to the Council. Source suitable, affordable private rented accommodation to prevent homelessness and discharge the Council's statutory homelessness duties under the Housing Act 1996 and Homelessness Reduction Act 2017. Deliver a tenancy sustainment service to private sector tenants and landlords at risk of homelessness, including those assisted through Rent in Advance and Deposit Guarantee schemes. Provide advice, mediation and support to tenants and landlords regarding rent arrears and welfare benefit changes, including Universal Credit, to prevent unnecessary evictions. Negotiate rents and tenancy terms with landlords and agents, securing accommodation at Local Housing Allowance (LHA) rate or as close to it as possible. Investigate and resolve claims against Deposit Guarantee schemes, including property inspections where required. Advise on the validity of notices served on tenants and take a proactive role in resolving the underlying causes of eviction risk. Liaise with the Council's Housing Benefit team and other internal services to resolve issues affecting tenancy sustainment. Work with vulnerable households, identifying and responding appropriately to safeguarding, support and equalities needs. Support initiatives and incentive schemes designed to attract new landlords and increase the supply and standard of private rented accommodation in the district. Maintain accurate case records and contribute to performance reporting on PRS supply, tenancy sustainment and homelessness prevention outcomes. KEY REQUIREMENTS Experience working within housing, homelessness or private rented sector services, ideally within a local authority setting. Strong working knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017, and their application to PRS access and homelessness prevention. Experience negotiating with landlords and letting agents, with a proven ability to secure and sustain private rented tenancies. Understanding of welfare benefits, including Universal Credit and Local Housing Allowance, and their impact on tenancy sustainment. Experience providing mediation and advice to tenants and landlords to prevent homelessness and resolve disputes. Confident supporting vulnerable households, with an awareness of safeguarding responsibilities and equalities considerations. Strong relationship-building, negotiation and communication skills. Excellent case management, organisational and record-keeping skills, with the ability to manage a busy and varied caseload. Experience of housing management systems and general IT proficiency, including MS Office. ADDITIONAL INFORMATION Experience of PRS access or referral platforms (such as Home Connections) is desirable but not essential. This role may require occasional travel within the district for landlord meetings and property visits.