Account Manager

Job Title: Account Manager

Location: Willenhall

Salary: from £30,000 - £35,000 depending on experiance

Job Type : Permanent, Full Time

Working Hours: 8.00am 17.00pm (13:30pm finish on Fridays)

Holiday entitlement: 25 days holiday + Bank holidays

Due to continued growth Next Generation are recruiting for an Account Manager to work with a well-established engineering company based in Willenhall who specialise in precision engineering for the Aerospace Industry.

We re looking for a proactive and customer focused Account Manager to join our Commercial team. This is a key role responsible for supporting and growing customer relationships through clear communication, and strong coordination.

You ll act as the main point of contact for your assigned accounts, ensuring customers receive a responsive, high quality experience at every stage of their journey. The role combines relationship management, commercial awareness, and operational coordination to help retain customers, grow account value, and support profitable business growth.

Duties Will Include:

• Act as the primary contact for assigned customer accounts, building strong long-term relationships at all levels
• Develop a clear understanding of customer expectations to deliver consistent service and satisfaction
• Manage customer communication, including quotations, order status, and delivery updates
• Identify opportunities for account growth through upselling, cross selling, and new product introductions
• Support sales forecasting, pipeline management, and structured account planning
• Prepare and manage quotations and commercial proposals in collaboration with estimating and engineering teams
• Oversee customer orders from quotation through to delivery and aftersales support
• Work closely with internal teams to ensure commitments are met and issues are resolved quickly and professionally
• Handle customer queries, concerns, and complaints in line with company procedures
• Maintain accurate records and produce account performance, revenue, and KPI reports using Salesforce

Skills and Experience needed:

• Experience in account management, customer service, or commercial support
• Strong communication and relationship-building skills
• Commercial awareness and problem-solving ability
• Highly organised with strong attention to detail
• Comfortable working cross-functionally with internal teams
• Confident using CRM systems (Salesforce experience desirable)
• Experience within a manufacturing environment would be an advantage

If you feel that your skills and experience meet the required specification and this is the position you have been looking for then do not hesitate in clicking 'APPLY NOW'

Due to the high number of applications we receive, we are sometimes not able to respond directly to each candidate. If you haven t been contacted within 14 days of your application, unfortunately you have been unsuccessful on this occasion.

By applying for this role your details will be submitted to Next Generation and the relevant client related to this vacancy.

Next Generation work in partnership with businesses across the UK who operate within Manufacturing, Logistics & Commercial sectors. We provide permanent and contract opportunities engaging with talented candidates looking to make their next career move.