Job Description
Turn Dream Holidays into Reality Join One of the UK s Fastest-Growing Travel Groups. If selling luxury travel excites you, closing deals gives you a buzz and helping customers book the trip of a lifetime is what gets you out of bed in the morning we want to hear from you.
Destination2, HolidayGems, Citalia, Sovereign and American Holidays are all part of Travcorp Holdings Ltd one of the UK s most innovative and progressive online tour operator groups. We sell holidays from short-haul escapes to bucket-list long-haul adventures.
And we re not slowing down.
Key Responsibilities:
- Identifying customer needs through effective questioning
- Using multiple suppliers and systems to find the most suitable match
- Overcoming objections to close the sale
- Process customer payments securely and accurately
- Use the supplier websites/systems to confirm the different sectors of the booking
- Load details of the holiday accurately into our back-office system
- Continuously work towards and exceed booking targets
- Ensure all information obtained, inputted, and verified is accurate at all times
- Strive to deliver exceptional customer service
- Build and develop key relationships for repeat customers
The Person: Essential Knowledge, Skills and Abilities:
- Proven track record of achieving/exceeding daily sales targets
- Strong knowledge of worldwide travel destinations, with the ability to advise and inspire customers with confidence
- Travel agency or travel call centre experience
- Experience of working in a fast-paced environment
- Knowledge of supplier websites
- Skilled in selling luxury European, Worldwide or Cruise holidays
- Computer competent to book holidays swiftly and efficiently
- Proficient in packaging multiple products together
- Experienced in GDS is desirable but full training will be provided
Personal Qualities:
- Bonus-driven and thrives on working to targets
- Exceptional attention to detail and accuracy
- An excellent communicator with exceptional interpersonal skills
- An attentive learner who can work swiftly
- Self-motivated, proactive and enthusiastic
- This is a full-time position where you will be required to work 39 hours per week. We operate a 7-day shift pattern with shifts working up to 9pm, therefore, flexibility is a must. A typical working week could be: 3 shifts during the week 9 am 8:30 pm and one weekend either Saturday 9 am 5:30 pm or Sunday 10 am 6 pm.
In return for your hard work and commitment we will offer:
Competitive salary
Generous bonus scheme with potential OTE of £50k+
Enhanced Pension
30 days holiday including bank holidays, rising 1 days per year (up to 33 days including bank holidays)
Seasonal saving scheme
Learning & Development funding
Refer a friend
Costco membership
Perkbox rewards
Life Insurance
Eyecare vouchers
Health and Wellbeing support
EAP, Employee Assistance Programme
Enhanced Maternity and Paternity
Long Service Award Scheme
Chester Races Partnership
Partner Exclusive Concessions and Staff Travel Discounts
Benefits may be subject change.
