Senior Technical Claims Handler Remote We are looking for an experienced Senior Technical Claims Handler to join our Large Loss team. This is a key technical role responsible for managing a portfolio of complex motor claims, primarily high value bodily injury cases, while also acting as a technical referral point for colleagues across the business click apply for full job details
Apr 04, 2026
Full time
Senior Technical Claims Handler Remote We are looking for an experienced Senior Technical Claims Handler to join our Large Loss team. This is a key technical role responsible for managing a portfolio of complex motor claims, primarily high value bodily injury cases, while also acting as a technical referral point for colleagues across the business click apply for full job details
Get Staffed Online Recruitment Limited
Stoke-on-trent, Staffordshire
Claims Handler Due to continued success, our client is looking to hire Claims Handlers to join their team. Our client is a leading provider of specialist insurance products and services, with a strong reputation for innovation, customer service and broker partnerships. They are committed to delivering tailored solutions that meet the evolving needs of their clients across the motor, taxi and learner driver markets. You will be: Supporting customers through the claims process from FNOL to completion of repairs. Assessing and accepting claims in line with guidelines. Managing the end-to-end workflow of the claims pipeline. Providing exceptional customer service. Maintaining accurate file notes and clear audit trails. You will ideally have: Experience of telephone customer services. Understanding of accident insurance policies. Exceptional administration skills. Strong organisational skills. In return: Work in an amazing, collaborative environment. Hybrid working. Lots of opportunities for development. Join a growing company. Great holiday entitlement and lots more benefits. If you have experience in a similar role and are looking for your next step, or a change in working environment, don't delay apply today.
Apr 03, 2026
Full time
Claims Handler Due to continued success, our client is looking to hire Claims Handlers to join their team. Our client is a leading provider of specialist insurance products and services, with a strong reputation for innovation, customer service and broker partnerships. They are committed to delivering tailored solutions that meet the evolving needs of their clients across the motor, taxi and learner driver markets. You will be: Supporting customers through the claims process from FNOL to completion of repairs. Assessing and accepting claims in line with guidelines. Managing the end-to-end workflow of the claims pipeline. Providing exceptional customer service. Maintaining accurate file notes and clear audit trails. You will ideally have: Experience of telephone customer services. Understanding of accident insurance policies. Exceptional administration skills. Strong organisational skills. In return: Work in an amazing, collaborative environment. Hybrid working. Lots of opportunities for development. Join a growing company. Great holiday entitlement and lots more benefits. If you have experience in a similar role and are looking for your next step, or a change in working environment, don't delay apply today.
Job Title: Motor Fleet Claims Handler Location: Hitchin (Hybrid) Salary: 30,000 We're working with a growing and well-respected insurance business in Hitchin that is looking to welcome a Motor Fleet Claims Handler to their friendly and supportive team. This is a hybrid role, offering a great balance of office collaboration and home working. It's ideal for someone with a couple of years experience looking to make a move to a company with a well worn path to leadership. The Role As a Motor Fleet Claims Handler, you'll be the person customers rely on when they need help the most. From the moment a claim is reported through to resolution, you'll manage the process with empathy, professionalism, and efficiency. You'll support fleet clients following motor incidents, ensuring claims are handled smoothly while keeping customers informed and reassured throughout the process. Key Responsibilities Managing motor fleet claims from first notification through to settlement Providing clear and supportive communication to customers following incidents Investigating claims and gathering relevant information and documentation Liaising with insurers, repairers, engineers, and other third parties Ensuring claims are handled in line with company procedures and service standards Delivering a positive customer experience during what can often be a stressful time About You We're looking for someone who combines technical claims knowledge with genuine empathy for customers. You'll ideally have: 2+ years' experience handling Motor Fleet Claims Strong communication and customer service skills The ability to manage multiple claims efficiently A calm and supportive approach when dealing with customers following accidents Great attention to detail and organisational skills What's in it for You? Salary of 30,000 DoE Hybrid working Private Health Insurance incl. dental 25 days Annual leave + bank holidays + the ability to buy up to 5 additional days Supportive and collaborative team environment Progression opportunities throughout the business The opportunity to do meaningful work helping customers when they need it most If you're an experienced Motor Fleet Claims Handler looking for a role where you can make a real difference to customers after an accident, we'd love to hear from you. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Apr 02, 2026
Full time
Job Title: Motor Fleet Claims Handler Location: Hitchin (Hybrid) Salary: 30,000 We're working with a growing and well-respected insurance business in Hitchin that is looking to welcome a Motor Fleet Claims Handler to their friendly and supportive team. This is a hybrid role, offering a great balance of office collaboration and home working. It's ideal for someone with a couple of years experience looking to make a move to a company with a well worn path to leadership. The Role As a Motor Fleet Claims Handler, you'll be the person customers rely on when they need help the most. From the moment a claim is reported through to resolution, you'll manage the process with empathy, professionalism, and efficiency. You'll support fleet clients following motor incidents, ensuring claims are handled smoothly while keeping customers informed and reassured throughout the process. Key Responsibilities Managing motor fleet claims from first notification through to settlement Providing clear and supportive communication to customers following incidents Investigating claims and gathering relevant information and documentation Liaising with insurers, repairers, engineers, and other third parties Ensuring claims are handled in line with company procedures and service standards Delivering a positive customer experience during what can often be a stressful time About You We're looking for someone who combines technical claims knowledge with genuine empathy for customers. You'll ideally have: 2+ years' experience handling Motor Fleet Claims Strong communication and customer service skills The ability to manage multiple claims efficiently A calm and supportive approach when dealing with customers following accidents Great attention to detail and organisational skills What's in it for You? Salary of 30,000 DoE Hybrid working Private Health Insurance incl. dental 25 days Annual leave + bank holidays + the ability to buy up to 5 additional days Supportive and collaborative team environment Progression opportunities throughout the business The opportunity to do meaningful work helping customers when they need it most If you're an experienced Motor Fleet Claims Handler looking for a role where you can make a real difference to customers after an accident, we'd love to hear from you. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
This role is positioned within our Volume Motor Litigation Unit which deals with motor litigation across MOJ, OICP, Small Claims and Fast Track claims to the value of £25k. The unit is made up of distinct file handler teams managing the different work types previously mentioned. The unit offers clear progression pathways, both technically and operationally allowing candidates to continue their career journey within the business. The role of Fast Track Liability File Handler is within our Fast Track Team managing a caseload of quantum and liability personal injury claims and Fast Track non personal injury cases above £10k. Cases would be managed from the point of service through to resolution. All claims would be handled on behalf of key insurer clients as Defendant. The role would suit an established Small Claims Litigator looking for opportunities to progress their career in to personal injury or personal injury litigators looking to enhance knowledge. Full induction training will be provided along with continued on the job training and supervision as required. Key Accountabilities Independent management of a caseload of Fast Track work, including effective planning and organising of the workload to ensure Court deadlines are met. Delivery of agreed performance targets and quality standards Analysis of the available evidence to create an initial case strategy on quantum. Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs Proofing witnesses, assessing their evidence and drafting statements Drafting of Court document and complying with all Court deadlines. Instructing, briefing and liaising with Counsel. Undertaking court telephone hearings ensuring progress is maximised and all actions are completed to bring cases to settlement Guiding the Defendant through the litigation process where required and set expectations. Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making Delegation of tasks where available and appropriate to other members of the team Dealing with correspondence and telephone calls within strict service level agreements Updating reports upon receipt of evidence as required. Adhering to Client Guidelines Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested Effective management of the CRU and NHS process Ensuring files are kept within ISO 9001 guidelines Experience, Skills and Qualifications Previous experience of handling own caseload of litigated claims (either in a defendant or claimant role) Understanding of case law and litigation practice and process, and Court Practice Rules Ability to plan and prioritise workloads Efficient in a process driven environment Drive to achieve to take development opportunities when they arise with a positive attitude Calm under pressure with the ability to re-prioritise and delegate effectively when required Confident with ability to take initiative to innovate and adapt to changing situations Confidence to seek advice and guidance when dealing with new tasks Excellent listening and verbal communication skills Excellent written communication skills and the ability to compose professional written communications Ability to follow instruction with attention to detail Ability to recognise when sensitivity and tact are required Effectively work within a team Proficient IT skills (Word, Excel and Office) Good standard of education - 5 GCSE's grade C/5 or equivalent including maths and English Preferred Established experience in law through further education or experience. File handling experience within a law practice or Insurer. Good understanding of the high way code and basic road traffic act principles. Experience of Indemnity Principles and CCFAs Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Apr 01, 2026
Full time
This role is positioned within our Volume Motor Litigation Unit which deals with motor litigation across MOJ, OICP, Small Claims and Fast Track claims to the value of £25k. The unit is made up of distinct file handler teams managing the different work types previously mentioned. The unit offers clear progression pathways, both technically and operationally allowing candidates to continue their career journey within the business. The role of Fast Track Liability File Handler is within our Fast Track Team managing a caseload of quantum and liability personal injury claims and Fast Track non personal injury cases above £10k. Cases would be managed from the point of service through to resolution. All claims would be handled on behalf of key insurer clients as Defendant. The role would suit an established Small Claims Litigator looking for opportunities to progress their career in to personal injury or personal injury litigators looking to enhance knowledge. Full induction training will be provided along with continued on the job training and supervision as required. Key Accountabilities Independent management of a caseload of Fast Track work, including effective planning and organising of the workload to ensure Court deadlines are met. Delivery of agreed performance targets and quality standards Analysis of the available evidence to create an initial case strategy on quantum. Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs Proofing witnesses, assessing their evidence and drafting statements Drafting of Court document and complying with all Court deadlines. Instructing, briefing and liaising with Counsel. Undertaking court telephone hearings ensuring progress is maximised and all actions are completed to bring cases to settlement Guiding the Defendant through the litigation process where required and set expectations. Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making Delegation of tasks where available and appropriate to other members of the team Dealing with correspondence and telephone calls within strict service level agreements Updating reports upon receipt of evidence as required. Adhering to Client Guidelines Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested Effective management of the CRU and NHS process Ensuring files are kept within ISO 9001 guidelines Experience, Skills and Qualifications Previous experience of handling own caseload of litigated claims (either in a defendant or claimant role) Understanding of case law and litigation practice and process, and Court Practice Rules Ability to plan and prioritise workloads Efficient in a process driven environment Drive to achieve to take development opportunities when they arise with a positive attitude Calm under pressure with the ability to re-prioritise and delegate effectively when required Confident with ability to take initiative to innovate and adapt to changing situations Confidence to seek advice and guidance when dealing with new tasks Excellent listening and verbal communication skills Excellent written communication skills and the ability to compose professional written communications Ability to follow instruction with attention to detail Ability to recognise when sensitivity and tact are required Effectively work within a team Proficient IT skills (Word, Excel and Office) Good standard of education - 5 GCSE's grade C/5 or equivalent including maths and English Preferred Established experience in law through further education or experience. File handling experience within a law practice or Insurer. Good understanding of the high way code and basic road traffic act principles. Experience of Indemnity Principles and CCFAs Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Working in our Non Delegated Authority (NDA) motor unit, the role of 'file handler' is to handle a caseload of small claims track litigated motor instructions on behalf of key insurer clients, from issue of proceedings through to Trial. It will be necessary for the candidate to be able to demonstrate an ability to impress the client with the extent of their legal knowledge and provide clear unambiguous advice on the strategy for bringing a claim to its resolution. A clear view on both relevant case law and appropriate evidence will be necessary. Whilst not essential, it would be preferable for candidates to have experience of handling indemnity disputed cases and counterclaims. This is an excellent opportunity for someone with RTA experience looking to begin in litigation and file handling. There will be development opportunities to move into fast track litigation and beyond. Key Responsibilities Reviewing files, noting and abiding by Client Guidelines Knowledge of litigation, the CPR Rules and Court procedures Formulating initial and ongoing Strategy, efficiently and effectively, having in mind the appropriate fee structure Draft reports confirming Strategy and agreeing the most suitable approach with the client Draft legal documents and comply with Court orders/deadlines Throughout the lifetime of a case, being aware of the overall spend on a claim, whether fixed fee or hourly rate Undertaking negotiations with Third Party Solicitors Liaising with Insured and Insurers and Brokers where necessary Ensuring 'actions' are carried out as per Action Lists in Case Management System Undertaking Court Hearings Ensuring relevant tasks are delegated to the paralegals Accurately processing bills in accordance with Client Guidelines Ensuring files are kept within ISO 9001 guidelines To ensure compliance with the SRA Standards & Regulation Adhere to the Keoghs Values This is a full time permanent role working 35 hours per week Monday to Friday. We operate a hybrid working model and you'll be asked to attend the office one day per week, remainder working from home. Skills, Knowledge & Expertise Sound and practical experience of handling Small Claims Track RTA litigated files is essential, with evidence of managing own case load and reporting skills Drafting of legal documents, including defences, applications, witness statements, Part 18 Questions Liaising with and drafting instructions to Counsel Experience of managing fixed fees whilst delivering quality Good telephone negotiation skills Excellent listening and verbal communication skills Good IT skills including Word, Outlook, and experience of a Case Management System, and preference for working paperless but not essential Ability to: Work as part of a Team Use own initiative Plan and prioritise workloads, and effectively use delegation Remain clam under pressure Recognise when sensitivity and tact are required Identify key facts/issues and make early investigations and decisions to bring a case to a conclusion Job Benefits 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Apr 01, 2026
Full time
Working in our Non Delegated Authority (NDA) motor unit, the role of 'file handler' is to handle a caseload of small claims track litigated motor instructions on behalf of key insurer clients, from issue of proceedings through to Trial. It will be necessary for the candidate to be able to demonstrate an ability to impress the client with the extent of their legal knowledge and provide clear unambiguous advice on the strategy for bringing a claim to its resolution. A clear view on both relevant case law and appropriate evidence will be necessary. Whilst not essential, it would be preferable for candidates to have experience of handling indemnity disputed cases and counterclaims. This is an excellent opportunity for someone with RTA experience looking to begin in litigation and file handling. There will be development opportunities to move into fast track litigation and beyond. Key Responsibilities Reviewing files, noting and abiding by Client Guidelines Knowledge of litigation, the CPR Rules and Court procedures Formulating initial and ongoing Strategy, efficiently and effectively, having in mind the appropriate fee structure Draft reports confirming Strategy and agreeing the most suitable approach with the client Draft legal documents and comply with Court orders/deadlines Throughout the lifetime of a case, being aware of the overall spend on a claim, whether fixed fee or hourly rate Undertaking negotiations with Third Party Solicitors Liaising with Insured and Insurers and Brokers where necessary Ensuring 'actions' are carried out as per Action Lists in Case Management System Undertaking Court Hearings Ensuring relevant tasks are delegated to the paralegals Accurately processing bills in accordance with Client Guidelines Ensuring files are kept within ISO 9001 guidelines To ensure compliance with the SRA Standards & Regulation Adhere to the Keoghs Values This is a full time permanent role working 35 hours per week Monday to Friday. We operate a hybrid working model and you'll be asked to attend the office one day per week, remainder working from home. Skills, Knowledge & Expertise Sound and practical experience of handling Small Claims Track RTA litigated files is essential, with evidence of managing own case load and reporting skills Drafting of legal documents, including defences, applications, witness statements, Part 18 Questions Liaising with and drafting instructions to Counsel Experience of managing fixed fees whilst delivering quality Good telephone negotiation skills Excellent listening and verbal communication skills Good IT skills including Word, Outlook, and experience of a Case Management System, and preference for working paperless but not essential Ability to: Work as part of a Team Use own initiative Plan and prioritise workloads, and effectively use delegation Remain clam under pressure Recognise when sensitivity and tact are required Identify key facts/issues and make early investigations and decisions to bring a case to a conclusion Job Benefits 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
As a Litigated Credit Hire Specialist here at Keoghs you'll be at the heart of a team dedicated to championing clients interests in high-stakes credit hire cases.This role offers an excellent opportunity to investigate Litigated Complex Credit Hire claims from a tactical and strategic point. The role of the File Handler is to carry out complex & technical investigations on claims submitted from specific opponents. These claims will be up to £25,000 in value. This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims. Benefits: 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days) Hybrid working - (Working only 1 day in the office) Simply Health Care Cash Plan Pension Contribution based 5% Employee / 3% Employer Key Accountabilities The role will involve dealing with a caseload of DA credit hire & injury files under the supervision of their Team Leader. Instructions are received at the point of litigation, so a full knowledge of handling RTA claims through to conclusion via a court hearing is necessary. The main aspects of the role will involve: Review and analysis of files throughout the life of the case, and in accordance with the client guidelines Develop and maintain client relationships, always keeping the client at the heart of every decision Formulating an initial strategy for approval by Team Leader. Legal research Undertaking telephone negotiations with third party Solicitors • Liaising with the insured and insurers where necessary •Ensuring 'actions' are carried out as per the task list within the Case Management System •Accurately completing management information processes (MI) •Processing bills •Ensuring all files are kept within ISO 9001 guidelines •To ensure compliance with the SRA Standards & Regulations •Adhere to the Keoghs Values • Ability to work in target driven environment The role will also involve an understanding of the court process, to include Drafting defences Completing direction questionnaires Dealing with disclosure and exchange of evidence Completing pre-trial checklists Instructing Counsel Drafting CPR Part 18 questions Drafting CPR Part 35 questions Drafting Counter schedules Working Hours 35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch Experience, Skills and Qualifications Essential: •Experience of litigation and handling Credit Hire files with evidence of managing own case load •Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable •Ability to use own initiative •Ability to plan and prioritise workloads •Excellent listening and verbal communication skills •Good telephone negotiation skills •Ability to follow work processes and keep to Strategy •Ability to recognise when sensitivity and tact are required •Ability to make decisions •Ability to remain calm under pressure •Good IT skills including Word, Outlook, and experience of a Case Management System preferred •Adhere to the Keoghs Values Desirable: •Experience of handling PI claims Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; Keoghs values We are connected We are Dynamic We are Innovative We succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Apr 01, 2026
Full time
As a Litigated Credit Hire Specialist here at Keoghs you'll be at the heart of a team dedicated to championing clients interests in high-stakes credit hire cases.This role offers an excellent opportunity to investigate Litigated Complex Credit Hire claims from a tactical and strategic point. The role of the File Handler is to carry out complex & technical investigations on claims submitted from specific opponents. These claims will be up to £25,000 in value. This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims. Benefits: 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days) Hybrid working - (Working only 1 day in the office) Simply Health Care Cash Plan Pension Contribution based 5% Employee / 3% Employer Key Accountabilities The role will involve dealing with a caseload of DA credit hire & injury files under the supervision of their Team Leader. Instructions are received at the point of litigation, so a full knowledge of handling RTA claims through to conclusion via a court hearing is necessary. The main aspects of the role will involve: Review and analysis of files throughout the life of the case, and in accordance with the client guidelines Develop and maintain client relationships, always keeping the client at the heart of every decision Formulating an initial strategy for approval by Team Leader. Legal research Undertaking telephone negotiations with third party Solicitors • Liaising with the insured and insurers where necessary •Ensuring 'actions' are carried out as per the task list within the Case Management System •Accurately completing management information processes (MI) •Processing bills •Ensuring all files are kept within ISO 9001 guidelines •To ensure compliance with the SRA Standards & Regulations •Adhere to the Keoghs Values • Ability to work in target driven environment The role will also involve an understanding of the court process, to include Drafting defences Completing direction questionnaires Dealing with disclosure and exchange of evidence Completing pre-trial checklists Instructing Counsel Drafting CPR Part 18 questions Drafting CPR Part 35 questions Drafting Counter schedules Working Hours 35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch Experience, Skills and Qualifications Essential: •Experience of litigation and handling Credit Hire files with evidence of managing own case load •Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable •Ability to use own initiative •Ability to plan and prioritise workloads •Excellent listening and verbal communication skills •Good telephone negotiation skills •Ability to follow work processes and keep to Strategy •Ability to recognise when sensitivity and tact are required •Ability to make decisions •Ability to remain calm under pressure •Good IT skills including Word, Outlook, and experience of a Case Management System preferred •Adhere to the Keoghs Values Desirable: •Experience of handling PI claims Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; Keoghs values We are connected We are Dynamic We are Innovative We succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Motor Claims Intervention Handler Salary: 24,500 - 26,500 + bonus (up to 15%) Hours: Monday-Saturday (flexible between 8:00am-8:00pm) 37.5 hours per week Rota Location: Birmingham Business Park (B37) - Office Based MPJ Recruitment are working with a fast-growing, entrepreneurial motor insurance business specialising in Intervention, Hire and Repair . Led by a highly experienced leadership team with over 40 years' industry expertise , the business continues to expand and is now seeking Motor Claims Intervention Handlers to join its Birmingham-based team. This role is ideal for customer-focused professionals who enjoy working in a fast-paced environment and want to make a real impact on claims outcomes. The Role You will be responsible for: Making outbound calls to third parties to secure successful interventions and achieve commercial objectives. Establishing third-party needs to control costs and minimise claims spend. Managing follow-ups and supporting the end-to-end claims process. Identifying potential fraud, exaggeration, and indemnity risks. Reviewing processes, highlighting leakage, and suggesting improvements. Handling technical queries, escalations, and liability referrals. Sharing best practice and supporting team performance. About You You are: Passionate about delivering a positive third-party claims journey. Tenacious, motivated, and results-driven. A strong problem solver who adapts well to change. A collaborative team player who enjoys sharing knowledge. Click APPLY to learn more about this opportunity.
Apr 01, 2026
Full time
Motor Claims Intervention Handler Salary: 24,500 - 26,500 + bonus (up to 15%) Hours: Monday-Saturday (flexible between 8:00am-8:00pm) 37.5 hours per week Rota Location: Birmingham Business Park (B37) - Office Based MPJ Recruitment are working with a fast-growing, entrepreneurial motor insurance business specialising in Intervention, Hire and Repair . Led by a highly experienced leadership team with over 40 years' industry expertise , the business continues to expand and is now seeking Motor Claims Intervention Handlers to join its Birmingham-based team. This role is ideal for customer-focused professionals who enjoy working in a fast-paced environment and want to make a real impact on claims outcomes. The Role You will be responsible for: Making outbound calls to third parties to secure successful interventions and achieve commercial objectives. Establishing third-party needs to control costs and minimise claims spend. Managing follow-ups and supporting the end-to-end claims process. Identifying potential fraud, exaggeration, and indemnity risks. Reviewing processes, highlighting leakage, and suggesting improvements. Handling technical queries, escalations, and liability referrals. Sharing best practice and supporting team performance. About You You are: Passionate about delivering a positive third-party claims journey. Tenacious, motivated, and results-driven. A strong problem solver who adapts well to change. A collaborative team player who enjoys sharing knowledge. Click APPLY to learn more about this opportunity.
Douglas Scott Legal Recruitment
Manchester, Lancashire
RTA SupervisorAn RTA/Motor Supervisor is wanted for an excellent opportunity with a Top 50 law firm based in Manchester. Salary is negotiable depending on experience.My client is an award winning, international law firm with an excellent reputation in the market. Due to continued growth and expansion, they are looking to recruit a Solicitor/Lawyer to join the expanding RTA team.The successful candidate will join an award winning team led by top ranked individuals recognised by the Legal 500 as leaders in their field. The team is renowned for its expertise within defendant Motor claims. This is an excellent opportunity for a motivated individual to play a key role in managing a high-performing team and delivering exceptional results for insurer clients. You will also manage your own small caseload of Complex, high value files.Duties will include: Supervising and mentoring a team of RTA fee earners/handlers Managing a small caseload of complex files Ensuring files are progressed efficiently and in accordance with best practice and client requirements Providing technical guidance on complex credit hire issues and fraud Monitoring KPIs, workloads and financial performance Conducting file reviews and supporting audit and compliance processes Liaising with clients and contributing to strong, long-term client relationships Assisting with training, onboarding and continuous improvement initiatives Applications are invited from candidates with a solid track record in RTA litigation. You will ideally have supervisory experience; however this is by no means essential as full training can be given on the management side of things.Benefits:This is an outstanding opportunity to join a Top 50 firm that offers a great work-life balance and fabulous benefits, including: Flexible working hours/hybrid working Company pension scheme Enhanced company sick and maternity pay scheme Performance related bonus scheme Private healthcare, including optional coverage for your family Income protection Life assurance Interest free travel loan scheme Employee Assistance Programme including counselling, legal and consumer advice service Discounted gym membership Discounted dental scheme Cycle to work scheme Apply now for immediate consideration.
Apr 01, 2026
Full time
RTA SupervisorAn RTA/Motor Supervisor is wanted for an excellent opportunity with a Top 50 law firm based in Manchester. Salary is negotiable depending on experience.My client is an award winning, international law firm with an excellent reputation in the market. Due to continued growth and expansion, they are looking to recruit a Solicitor/Lawyer to join the expanding RTA team.The successful candidate will join an award winning team led by top ranked individuals recognised by the Legal 500 as leaders in their field. The team is renowned for its expertise within defendant Motor claims. This is an excellent opportunity for a motivated individual to play a key role in managing a high-performing team and delivering exceptional results for insurer clients. You will also manage your own small caseload of Complex, high value files.Duties will include: Supervising and mentoring a team of RTA fee earners/handlers Managing a small caseload of complex files Ensuring files are progressed efficiently and in accordance with best practice and client requirements Providing technical guidance on complex credit hire issues and fraud Monitoring KPIs, workloads and financial performance Conducting file reviews and supporting audit and compliance processes Liaising with clients and contributing to strong, long-term client relationships Assisting with training, onboarding and continuous improvement initiatives Applications are invited from candidates with a solid track record in RTA litigation. You will ideally have supervisory experience; however this is by no means essential as full training can be given on the management side of things.Benefits:This is an outstanding opportunity to join a Top 50 firm that offers a great work-life balance and fabulous benefits, including: Flexible working hours/hybrid working Company pension scheme Enhanced company sick and maternity pay scheme Performance related bonus scheme Private healthcare, including optional coverage for your family Income protection Life assurance Interest free travel loan scheme Employee Assistance Programme including counselling, legal and consumer advice service Discounted gym membership Discounted dental scheme Cycle to work scheme Apply now for immediate consideration.
Join an Award-winning Commercial Insurance brokerage who have been established since 1972. An Independent Broker with longstanding solid relationships with Insurers and access to Lloyds of London. A company where relationships, expertise, and exceptional service are at the heart of everything they do. They are looking for a motivated and detail-driven Commercial Insurance Account Handler to become a key part of their growing team. In this role, you ll work closely with a portfolio of valued Commercial clients, providing professional support across policy administration, renewals, and day-to-day account management. This is a fantastic opportunity to build your career within a supportive business that combines strong market presence with the friendly, collaborative culture that only a family-run company can offer. Salary, Benefits & Hours £35,000 to £45,000 Monday to Friday 8.30am to 5.30pm Parking Onsite 28 days holiday Pension Learning & Development Support Computer & keyboard skills Navigation of standard office PC Systems Essential working knowledge of Microsoft Word and Excel Working knowledge of industry systems. Use of Open GI(MISYS) would be beneficial Accurate data entry and documentation of customer information in line with Industry regulations and GDPR Skills & Attributes Understanding of commercial insurance policies (property, liability, motor fleet, professional indemnity, etc.) Knowledge of underwriting terms, policy wording, and coverage limits Ability to process mid-term adjustments, renewals, and claims queries Investigation skills to resolve policy issues and coverage gaps Clear communication with clients, brokers, and insurers; thinking pro-actively about risk and protection for the client Ability to explain complex policy details in simple terms Professional email and phone etiquette Strong listening skills to understand client needs Keeping track of deadlines (renewals, endorsements, documentation) Professional and trustworthy Team Player but able to work independently.
Mar 31, 2026
Full time
Join an Award-winning Commercial Insurance brokerage who have been established since 1972. An Independent Broker with longstanding solid relationships with Insurers and access to Lloyds of London. A company where relationships, expertise, and exceptional service are at the heart of everything they do. They are looking for a motivated and detail-driven Commercial Insurance Account Handler to become a key part of their growing team. In this role, you ll work closely with a portfolio of valued Commercial clients, providing professional support across policy administration, renewals, and day-to-day account management. This is a fantastic opportunity to build your career within a supportive business that combines strong market presence with the friendly, collaborative culture that only a family-run company can offer. Salary, Benefits & Hours £35,000 to £45,000 Monday to Friday 8.30am to 5.30pm Parking Onsite 28 days holiday Pension Learning & Development Support Computer & keyboard skills Navigation of standard office PC Systems Essential working knowledge of Microsoft Word and Excel Working knowledge of industry systems. Use of Open GI(MISYS) would be beneficial Accurate data entry and documentation of customer information in line with Industry regulations and GDPR Skills & Attributes Understanding of commercial insurance policies (property, liability, motor fleet, professional indemnity, etc.) Knowledge of underwriting terms, policy wording, and coverage limits Ability to process mid-term adjustments, renewals, and claims queries Investigation skills to resolve policy issues and coverage gaps Clear communication with clients, brokers, and insurers; thinking pro-actively about risk and protection for the client Ability to explain complex policy details in simple terms Professional email and phone etiquette Strong listening skills to understand client needs Keeping track of deadlines (renewals, endorsements, documentation) Professional and trustworthy Team Player but able to work independently.
FNOL Claims Handler Up to 28,000 DOE Stockport - 9am to 5pm Job Description: MPJ Recruitment are currently working with a reputable accident management company who are looking for FNOL Claims Handlers to join their team, helping their customers and brokers in the UK. You'll be joining a business who are friendly, ambitious and are committed to developing talent and supporting your progression. FNOL Claims Handler Responsibilities: Managing your own portfolio of FNOL Calls, whilst also offering support to others in training Offering customers, the best service and contributing to our claims strategy Being a strong team player and working together to achieve business goals and objectives Build strong relationships with key stakeholders and brokers What We're Looking For: Experience working within FNOL and Motor Claims Awareness of current UK insurance trends and market impacts You'll help to coach and develop your colleagues so experience in helping others is a bonus Salary & Benefits: Competitive salary Enhanced contributory pension Performance related bonus Flexible benefits On-site Parking Birthday holiday In the first instance please apply to this advert by forwarding your CV to MPJ Recruitment Ltd, where one of our consultants will be in contact. However, preference will be given to those who match the criteria and experience.
Mar 31, 2026
Full time
FNOL Claims Handler Up to 28,000 DOE Stockport - 9am to 5pm Job Description: MPJ Recruitment are currently working with a reputable accident management company who are looking for FNOL Claims Handlers to join their team, helping their customers and brokers in the UK. You'll be joining a business who are friendly, ambitious and are committed to developing talent and supporting your progression. FNOL Claims Handler Responsibilities: Managing your own portfolio of FNOL Calls, whilst also offering support to others in training Offering customers, the best service and contributing to our claims strategy Being a strong team player and working together to achieve business goals and objectives Build strong relationships with key stakeholders and brokers What We're Looking For: Experience working within FNOL and Motor Claims Awareness of current UK insurance trends and market impacts You'll help to coach and develop your colleagues so experience in helping others is a bonus Salary & Benefits: Competitive salary Enhanced contributory pension Performance related bonus Flexible benefits On-site Parking Birthday holiday In the first instance please apply to this advert by forwarding your CV to MPJ Recruitment Ltd, where one of our consultants will be in contact. However, preference will be given to those who match the criteria and experience.
We are currently recruiting for a growing Insurance Brokers, who are now recruiting for three more people to join them as personal lines brokers on their busy team in their Eastleigh office due to growth. They ae keen to hear from you if you have motor or household insurance experience, gained in sales/broking, customer service or claims. These roles will deal with both existing clients and new business. As a leading insurance provider for clients that have either standard home or motor insurance or non-standard car and home insurance needs, you will need to be confident dealing with high net worth individuals and those that have unusual and often more challenging insurance requirements. Typical clients own super cars including Ferrari s, McLaren and Porsche. They could own kit cars, modified vehicles, motorhomes or classic and vintage vehicles. On a daily basis you will be negotiating and sourcing insurance from the UK s leading insurance providers for clients that may have properties that have previously been flooded, high sum insureds, previous subsidence issues or UK or overseas holiday homes. Whatever your personal goals, you ll find a remarkable level of training and support in reaching them. It s more than just team spirit, with many people saying that the encouragement they get within this business, is like being part of a big family. So, what do you need to join this family? Well, a talent for sales is obviously important, but as you will be dealing with their customers, you also need solid customer services skills and the ability to engage with a wide range of people. In return, you can look forward to plenty of opportunities for career progression, plus a generous and highly competitive salary. Salary on offer is £25-40k depending on experience to start. Working week here is Monday to Friday 8:50am to 5:30pm, and 9am to 12 noon on Saturdays (1 in 4) If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment
Oct 06, 2025
Full time
We are currently recruiting for a growing Insurance Brokers, who are now recruiting for three more people to join them as personal lines brokers on their busy team in their Eastleigh office due to growth. They ae keen to hear from you if you have motor or household insurance experience, gained in sales/broking, customer service or claims. These roles will deal with both existing clients and new business. As a leading insurance provider for clients that have either standard home or motor insurance or non-standard car and home insurance needs, you will need to be confident dealing with high net worth individuals and those that have unusual and often more challenging insurance requirements. Typical clients own super cars including Ferrari s, McLaren and Porsche. They could own kit cars, modified vehicles, motorhomes or classic and vintage vehicles. On a daily basis you will be negotiating and sourcing insurance from the UK s leading insurance providers for clients that may have properties that have previously been flooded, high sum insureds, previous subsidence issues or UK or overseas holiday homes. Whatever your personal goals, you ll find a remarkable level of training and support in reaching them. It s more than just team spirit, with many people saying that the encouragement they get within this business, is like being part of a big family. So, what do you need to join this family? Well, a talent for sales is obviously important, but as you will be dealing with their customers, you also need solid customer services skills and the ability to engage with a wide range of people. In return, you can look forward to plenty of opportunities for career progression, plus a generous and highly competitive salary. Salary on offer is £25-40k depending on experience to start. Working week here is Monday to Friday 8:50am to 5:30pm, and 9am to 12 noon on Saturdays (1 in 4) If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment
We are currently recruiting for a growing Insurance Brokers, who are now recruiting for three more people to join them as personal lines brokers on their busy team in their Eastleigh office due to growth. They ae keen to hear from you if you have motor or household insurance experience, gained in sales/broking, customer service or claims. These roles will deal with both existing clients and new business. As a leading insurance provider for clients that have either standard home or motor insurance or non-standard car and home insurance needs, you will need to be confident dealing with high net worth individuals and those that have unusual and often more challenging insurance requirements. Typical clients own super cars including Ferrari s, McLaren and Porsche. They could own kit cars, modified vehicles, motorhomes or classic and vintage vehicles. On a daily basis you will be negotiating and sourcing insurance from the UK s leading insurance providers for clients that may have properties that have previously been flooded, high sum insureds, previous subsidence issues or UK or overseas holiday homes. Whatever your personal goals, you ll find a remarkable level of training and support in reaching them. It s more than just team spirit, with many people saying that the encouragement they get within this business, is like being part of a big family. So, what do you need to join this family? Well, a talent for sales is obviously important, but as you will be dealing with their customers, you also need solid customer services skills and the ability to engage with a wide range of people. In return, you can look forward to plenty of opportunities for career progression, plus a generous and highly competitive salary. Salary on offer is £25-40k depending on experience to start. Working week here is Monday to Friday 8:50am to 5:30pm, and 9am to 12 noon on Saturdays (1 in 4) If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment
Sep 23, 2025
Full time
We are currently recruiting for a growing Insurance Brokers, who are now recruiting for three more people to join them as personal lines brokers on their busy team in their Eastleigh office due to growth. They ae keen to hear from you if you have motor or household insurance experience, gained in sales/broking, customer service or claims. These roles will deal with both existing clients and new business. As a leading insurance provider for clients that have either standard home or motor insurance or non-standard car and home insurance needs, you will need to be confident dealing with high net worth individuals and those that have unusual and often more challenging insurance requirements. Typical clients own super cars including Ferrari s, McLaren and Porsche. They could own kit cars, modified vehicles, motorhomes or classic and vintage vehicles. On a daily basis you will be negotiating and sourcing insurance from the UK s leading insurance providers for clients that may have properties that have previously been flooded, high sum insureds, previous subsidence issues or UK or overseas holiday homes. Whatever your personal goals, you ll find a remarkable level of training and support in reaching them. It s more than just team spirit, with many people saying that the encouragement they get within this business, is like being part of a big family. So, what do you need to join this family? Well, a talent for sales is obviously important, but as you will be dealing with their customers, you also need solid customer services skills and the ability to engage with a wide range of people. In return, you can look forward to plenty of opportunities for career progression, plus a generous and highly competitive salary. Salary on offer is £25-40k depending on experience to start. Working week here is Monday to Friday 8:50am to 5:30pm, and 9am to 12 noon on Saturdays (1 in 4) If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment
