After Sales Support Executive

Location: Marlow
Department: After Sales
Reporting to: After Sales Support Manager

We are currently recruiting for a dedicated and professional After Sales Support Executive to join a growing operations team. This is an exciting opportunity for a customer-focused individual who thrives on delivering exceptional service and building strong stakeholder relationships.

As part of the After Sales team, you will play a key role in providing best-in-class customer support, ensuring a seamless experience from initial enquiry through to resolution.
The Role You will be responsible for delivering outstanding after-sales support to customers and partners across the UK, with a strong focus on first-time resolution and operational excellence.
Key Responsibilities

• Deliver a high-quality customer support function with a focus on first-time resolution
• Take ownership of customer interactions from initial enquiry to completion
• Develop and maintain strong professional relationships with service centres, dealers and key stakeholders
• Authorise product collections and coordinate repairs under warranty
• Identify opportunities to improve efficiency and cost-effectiveness within operations
• Support departmental projects from concept through to delivery
• Build and maintain strong product knowledge, demonstrating a commitment to personal development
• Travel within the UK as required
• Conduct occasional site visits to undertake RMA inspections and assess warranty returns
• Undertake additional duties as required by management

About You

• Minimum 1 year s experience in customer service or sales support
• Strong problem-solving skills with the ability to identify issues and provide effective solutions
• Excellent time management and organisational skills, able to manage multiple tasks simultaneously
• Confident communicator with strong written and verbal communication skills
• Experience using CRM systems
• Proficient in Microsoft Office
• Strong data entry, typing and analytical skills
• Able to build trusted working relationships across teams
• Comfortable working both collaboratively and autonomously

Why Apply? This role offers the opportunity to join a supportive and collaborative environment where customer experience and operational excellence are key priorities. You will have the opportunity to contribute to process improvements, develop your skillset, and play an important role within a dynamic after-sales function.