Welcome to KFC. Home of the real ones. We sell the world's best chicken. Seriously. And we've done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we're proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago. Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world's most iconic brands. What's the gig? Well, you support our restaurants - and we'll support you every step of the way. Simple. Our doors are open - and they can take you anywhere. All we ask is that you be you. Because that makes us, us. Sound good? Great. Let's find out about that job. The Team Our Marketing team is a 50-strong crew of bold thinkers, culture shapers and creative doers - from Brand and Digital to Strategy, Food Quality and Innovation. We're here to keep KFC at the heart of culture across the UK & Ireland, blending our iconic roots with fresh, fearless ideas that connect with real people. We don't just make ads - we build love, drive growth, and stay one step ahead of what's next. About the Role This is the person who keeps it real when it comes to food. At KFC, great food is at the heart of everything we do-and this role makes sure it stays that way. As Quality Manager for UK & Ireland, you'll lead the end-to-end quality, food safety and compliance agenda across one of our most important markets. You'll also run our Innovation Kitchen, playing a critical role in bringing new products to life and ensuring they land brilliantly in restaurant. You'll be the subject matter expert across food safety, legislation and product quality-but also deeply connected to how our food is made, from supplier through to the customer experience in restaurant. Working closely with the Food & Quality Director and cross-functional teams, you'll help protect the brand while enabling innovation and growth. You'll also collaborate with our Pan-Europe Quality function, who lead supplier audits and ingredient compliance, ensuring alignment across markets. What You Will Spend Your Time Doing This is a broad, high-impact role spanning strategy through to execution-truly from farm to fork. Owning food safety, quality and legal compliance across all KFC products in UK & Ireland Leading and developing a small, high-performing team (Quality Technologist and Kitchen Manager) Delivering product and process projects from concept through to successful restaurant launch Acting as the guardian of product quality-ensuring consistency across every restaurant Leading the response to new regulations and legislation, keeping the business compliant and future ready Acting as the key contact for trading standards, customer incidents and technical PR matters Driving continuous improvement and cost efficiency initiatives with supply chain, suppliers and operations Leading product, equipment and recipe validation, including reformulation where needed Supporting key brand priorities such as nutrition and Halal standards Using data, audits and insights to identify risks and continuously raise standards Partnering cross-functionally to embed quality into all business decisions Building and championing a strong food safety culture across the organisation Why This Role Matters Because great food doesn't happen by accident. You'll ensure every product we serve is safe, compliant and high quality-while helping us innovate and evolve to meet changing customer expectations. It's a unique opportunity to combine technical expertise with real commercial impact. What We Love From You About You We're looking for someone who combines strong technical expertise with a practical, hands on mindset. A collaborative team player who builds strong relationships across functions Self motivated, curious and adaptable in a fast paced environment Comfortable working in a lean team with broad responsibility A pragmatic problem solver with strong commercial awareness Passionate about high standards, continuous improvement and delivery Energised by working on food that reaches millions of customers Experience At least 5 years' experience in a food technical role (manufacturing, retail or food service) Degree in Food Science or a related discipline Strong expertise in food safety, quality management systems and food legislation Experience working across the full food supply chain, from supplier to end consumer Proven track record of delivering projects and influencing multiple stakeholders Confident managing risk, incidents and complex challenges Commercially aware, with a solutions focused approach Able to balance strategic thinking with attention to detail What's In It For You We offer benefits that make your life that little bit easier, because we know the juggle is real. From flexible, hybrid working to Fri Yay early finishes and Live Well Days, we've created a package that supports the real you, in and out of work. You'll Get Hybrid working from our Woking RSC (just 24 mins from London). This role is remote based but occasional visits to our RSC will be required. Up to 11% company pension contributions Fri Yay finishes at 1pm every Friday 25 days' holiday (plus bank hols) 5 Live Well Days a year, just for you Bonus scheme linked to company & personal performance Private healthcare, Digital GP access & mental health coaching Enhanced parental leave and flexible return options Study support, income protection, life cover & more And yes-25% off the chicken The Road to Becoming a Real One Apply (Go on do it) - send us your CV and answer a couple of app questions. Intro call with our Talent Team Virtual call with Hiring Manager + Operations Franchise Lead F2F interview & Task at our HQ, Home of The Real Ones in Woking KFC for Everyone Whoever you are and wherever you're from, KFC is a place where you can bring the real you to work. Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don't just welcome, we encourage applications from under represented groups from all industries. If you'd like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements - just let us know. We'll be there to help you be the real you. Ready? We hope so, if you're ready to be part of our community, now's the time to apply. Worried you aren't ticking all the boxes? Don't - we'd still love to hear from you. Please note this is a 12 month Maternity contract
Apr 20, 2026
Full time
Welcome to KFC. Home of the real ones. We sell the world's best chicken. Seriously. And we've done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we're proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago. Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world's most iconic brands. What's the gig? Well, you support our restaurants - and we'll support you every step of the way. Simple. Our doors are open - and they can take you anywhere. All we ask is that you be you. Because that makes us, us. Sound good? Great. Let's find out about that job. The Team Our Marketing team is a 50-strong crew of bold thinkers, culture shapers and creative doers - from Brand and Digital to Strategy, Food Quality and Innovation. We're here to keep KFC at the heart of culture across the UK & Ireland, blending our iconic roots with fresh, fearless ideas that connect with real people. We don't just make ads - we build love, drive growth, and stay one step ahead of what's next. About the Role This is the person who keeps it real when it comes to food. At KFC, great food is at the heart of everything we do-and this role makes sure it stays that way. As Quality Manager for UK & Ireland, you'll lead the end-to-end quality, food safety and compliance agenda across one of our most important markets. You'll also run our Innovation Kitchen, playing a critical role in bringing new products to life and ensuring they land brilliantly in restaurant. You'll be the subject matter expert across food safety, legislation and product quality-but also deeply connected to how our food is made, from supplier through to the customer experience in restaurant. Working closely with the Food & Quality Director and cross-functional teams, you'll help protect the brand while enabling innovation and growth. You'll also collaborate with our Pan-Europe Quality function, who lead supplier audits and ingredient compliance, ensuring alignment across markets. What You Will Spend Your Time Doing This is a broad, high-impact role spanning strategy through to execution-truly from farm to fork. Owning food safety, quality and legal compliance across all KFC products in UK & Ireland Leading and developing a small, high-performing team (Quality Technologist and Kitchen Manager) Delivering product and process projects from concept through to successful restaurant launch Acting as the guardian of product quality-ensuring consistency across every restaurant Leading the response to new regulations and legislation, keeping the business compliant and future ready Acting as the key contact for trading standards, customer incidents and technical PR matters Driving continuous improvement and cost efficiency initiatives with supply chain, suppliers and operations Leading product, equipment and recipe validation, including reformulation where needed Supporting key brand priorities such as nutrition and Halal standards Using data, audits and insights to identify risks and continuously raise standards Partnering cross-functionally to embed quality into all business decisions Building and championing a strong food safety culture across the organisation Why This Role Matters Because great food doesn't happen by accident. You'll ensure every product we serve is safe, compliant and high quality-while helping us innovate and evolve to meet changing customer expectations. It's a unique opportunity to combine technical expertise with real commercial impact. What We Love From You About You We're looking for someone who combines strong technical expertise with a practical, hands on mindset. A collaborative team player who builds strong relationships across functions Self motivated, curious and adaptable in a fast paced environment Comfortable working in a lean team with broad responsibility A pragmatic problem solver with strong commercial awareness Passionate about high standards, continuous improvement and delivery Energised by working on food that reaches millions of customers Experience At least 5 years' experience in a food technical role (manufacturing, retail or food service) Degree in Food Science or a related discipline Strong expertise in food safety, quality management systems and food legislation Experience working across the full food supply chain, from supplier to end consumer Proven track record of delivering projects and influencing multiple stakeholders Confident managing risk, incidents and complex challenges Commercially aware, with a solutions focused approach Able to balance strategic thinking with attention to detail What's In It For You We offer benefits that make your life that little bit easier, because we know the juggle is real. From flexible, hybrid working to Fri Yay early finishes and Live Well Days, we've created a package that supports the real you, in and out of work. You'll Get Hybrid working from our Woking RSC (just 24 mins from London). This role is remote based but occasional visits to our RSC will be required. Up to 11% company pension contributions Fri Yay finishes at 1pm every Friday 25 days' holiday (plus bank hols) 5 Live Well Days a year, just for you Bonus scheme linked to company & personal performance Private healthcare, Digital GP access & mental health coaching Enhanced parental leave and flexible return options Study support, income protection, life cover & more And yes-25% off the chicken The Road to Becoming a Real One Apply (Go on do it) - send us your CV and answer a couple of app questions. Intro call with our Talent Team Virtual call with Hiring Manager + Operations Franchise Lead F2F interview & Task at our HQ, Home of The Real Ones in Woking KFC for Everyone Whoever you are and wherever you're from, KFC is a place where you can bring the real you to work. Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don't just welcome, we encourage applications from under represented groups from all industries. If you'd like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements - just let us know. We'll be there to help you be the real you. Ready? We hope so, if you're ready to be part of our community, now's the time to apply. Worried you aren't ticking all the boxes? Don't - we'd still love to hear from you. Please note this is a 12 month Maternity contract
Ready to revolutionize healthcare, making it faster and more accessible than ever before? How we started: Founded in 2013 by Dwayne D'Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we've grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today. Where we are now: We've earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in house medical teams, researchers, and pharmacists at the top of their fields. In 2025, HeliosX treated more than 1.7 million patients globally and reached £781 million in revenue, representing % year on year growth and cementing our position as the clear market leader in the UK. That growth translates into real world outcomes: our weight loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life changing impact at scale. Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest growing tech companies, further validation of both our momentum and our ambition. Where we're going: 2026 is a step change year. Our ambition is to reach £1.6 bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you'll help shape HeliosX into a truly world leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how personalised care is delivered. Joining HeliosX now means building systems, teams, and products that will define the next decade of digital healthcare, and doing work that genuinely improves lives, at global scale. There's never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality! About the role: We are looking for an experienced Senior Brand Manager to join us on a 12 month fixed term contract, leading brand strategy and execution across our skincare and sexual health portfolios. This role spans both Dermatica and MedExpress and sits at the heart of how our brands show up for customers. You will take ownership of brand strategy, integrated campaigns and new product launches, working cross functionally with Product, Clinical, Creative and Growth teams to deliver meaningful, commercially impactful work. This is a senior individual contributor role with significant visibility and influence. You will act as a true brand owner, shaping positioning, guiding messaging and ensuring a best in class customer experience across every touchpoint. This is an opportunity to step into a fast moving, digital first healthcare business and make a tangible difference from day one. What you'll be doing: Lead and evolve brand strategy across skincare and sexual health, ensuring clear positioning and differentiation Act as senior brand guardian, maintaining consistency and quality across all customer touchpoints Own end to end planning and delivery of integrated campaigns and new product launches Define campaign objectives, customer insight, messaging hierarchy and channel mix Partner closely with Product, NPD, Growth, Clinical and Legal to deliver aligned and compliant launches Write strong, insight led briefs and collaborate with Creative teams and external agencies, including PR Manage multiple concurrent initiatives, balancing pace with high standards of delivery Translate customer insight and performance data into actionable brand decisions Track campaign performance against KPIs, balancing brand equity and commercial outcomes Build trusted relationships with senior stakeholders, driving clarity and momentum across projects Who you are: Currently operating as a Senior Brand Manager or Senior Integrated Channel Manager Proven experience leading complex, cross functional marketing initiatives Strong understanding of brand strategy, positioning and go to market planning Experience in a DTC consumer product business, ideally subscription, skincare, healthcare or another regulated category Confident working with clinical or regulatory stakeholders and translating complex messaging for consumers Excellent stakeholder and project management skills Strong written and verbal communication, able to simplify complex topics Strategic thinker with a hands on approach to execution Comfortable managing multiple priorities in a fast paced environment Data literate, using insight and performance metrics to inform decisions Skincare or beauty experience desirable, healthcare or prescription exposure a strong advantage
Apr 20, 2026
Full time
Ready to revolutionize healthcare, making it faster and more accessible than ever before? How we started: Founded in 2013 by Dwayne D'Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we've grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today. Where we are now: We've earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in house medical teams, researchers, and pharmacists at the top of their fields. In 2025, HeliosX treated more than 1.7 million patients globally and reached £781 million in revenue, representing % year on year growth and cementing our position as the clear market leader in the UK. That growth translates into real world outcomes: our weight loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life changing impact at scale. Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest growing tech companies, further validation of both our momentum and our ambition. Where we're going: 2026 is a step change year. Our ambition is to reach £1.6 bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you'll help shape HeliosX into a truly world leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how personalised care is delivered. Joining HeliosX now means building systems, teams, and products that will define the next decade of digital healthcare, and doing work that genuinely improves lives, at global scale. There's never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality! About the role: We are looking for an experienced Senior Brand Manager to join us on a 12 month fixed term contract, leading brand strategy and execution across our skincare and sexual health portfolios. This role spans both Dermatica and MedExpress and sits at the heart of how our brands show up for customers. You will take ownership of brand strategy, integrated campaigns and new product launches, working cross functionally with Product, Clinical, Creative and Growth teams to deliver meaningful, commercially impactful work. This is a senior individual contributor role with significant visibility and influence. You will act as a true brand owner, shaping positioning, guiding messaging and ensuring a best in class customer experience across every touchpoint. This is an opportunity to step into a fast moving, digital first healthcare business and make a tangible difference from day one. What you'll be doing: Lead and evolve brand strategy across skincare and sexual health, ensuring clear positioning and differentiation Act as senior brand guardian, maintaining consistency and quality across all customer touchpoints Own end to end planning and delivery of integrated campaigns and new product launches Define campaign objectives, customer insight, messaging hierarchy and channel mix Partner closely with Product, NPD, Growth, Clinical and Legal to deliver aligned and compliant launches Write strong, insight led briefs and collaborate with Creative teams and external agencies, including PR Manage multiple concurrent initiatives, balancing pace with high standards of delivery Translate customer insight and performance data into actionable brand decisions Track campaign performance against KPIs, balancing brand equity and commercial outcomes Build trusted relationships with senior stakeholders, driving clarity and momentum across projects Who you are: Currently operating as a Senior Brand Manager or Senior Integrated Channel Manager Proven experience leading complex, cross functional marketing initiatives Strong understanding of brand strategy, positioning and go to market planning Experience in a DTC consumer product business, ideally subscription, skincare, healthcare or another regulated category Confident working with clinical or regulatory stakeholders and translating complex messaging for consumers Excellent stakeholder and project management skills Strong written and verbal communication, able to simplify complex topics Strategic thinker with a hands on approach to execution Comfortable managing multiple priorities in a fast paced environment Data literate, using insight and performance metrics to inform decisions Skincare or beauty experience desirable, healthcare or prescription exposure a strong advantage
Join the creative revolution at XR! XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it! At XR,you'lljoin a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive. Ready to make an impact?Ifyou'repassionate about technology, solving complex challenges, and joining a teamthat'schanging the game, XR is the place for you.Let'sshape the future together! The Opportunity The role of Customer Success Manager (CSM)istheprimary point of contact, relationship owner, and internal advocate for XR's enterprise Brands. Partnering with the Sales team for pre-salesopportunitiesand owning the account post-sale, the CSMis responsible formanaging onboarding, training, and the foundation for a long-term successful engagement. The Customer Success teamcomprisesteam members who are experts on the suite of XR products. Acting asthe experts, they can craft meaningful solutions to our customer challenges, always on the lookout for ways they can help solve client needs. The CSMis responsible fornurturing the relationship post-onboarding by creatingtailoredrelationship journeys full of proactivetouch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the CSM is the client's advocate, working cross-departmentally with all groups that touch the client's business to understand and improve products, services, workflows, communication, opportunities,or solutions for the client. This role is also revenue-responsible; instrumentaltorenewals, growth, andadditionalservices or featureswhere theyfit into the client's needs. Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players but are also comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they arefrequentlyconsidered someone you can depend on for a creative solution, a thoughtful response, or a listening ear. Job Responsibilities Cultivate and own close client relationships with multiple stakeholders including Senior Members of the client team, respective agency partners, etc. Create customized Client Success Plan for enterprise clients that dictates scheduledtouch-pointsfor proactive outreach, including weekly,monthlyor quarterly calls, video or in-person meetings Conduct and/or coordinate client onboarding sessions, as well as continued training sessions for suite of XR products and offerings Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them tohigh levelsof success using XR products and services Develop deep insight and knowledge of the clients' teams and operational structure by building a network of relationships UtilizeXR-supported analytical tools tomonitorand analyze engagement, operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams Present business reviews to clients, and share suggestions andoptimalsolutions. Proactivelymaintaina high knowledge level of all supported services, products, and projects for client Adviseclient of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed Work with departmental leaders, Product Owners, and Marketing to create personalized communication focused on company initiatives,changesor improvements to existing products in use, newfeaturesand products they might find useful,etc Represent the VoiceOfthe Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience Participate in the creation of interdepartmental support models,workflowsand SOPs Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices Collaborate and/or guide internal teams who support the client or client projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations and Technical Support Partner with the Deal Desk to ensureoptimalaccount performance, and present renewals to existing clients that are aligned with XR strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs,etcwith Legal/Contracts team Align with Global Business Partner to upsell and cross-selladditionalproducts or services to contribute to the client's success Assist Global Business Partner and Marketing in managing and executing RFP requests Minimum qualifications Minimum3years' experience in a B2B/Enterprise Customer Successor5 years of experience managing large client accounts, preferably in the advertising space. A strong passion for the client's experience, with the ability and willingness to engage directly with them In-depth knowledge of the advertising production industry with experience in creativelogisticsand campaign management, ordemonstratedability toquickly and effectively learn various products and services Comfortable leading client workshops, onboarding sessions, or meetings Accountability, and comfort in being the face of both good andbad newsto the client Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders toproperly assessand understand complex situations Attention to detail and organizational skills Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed in a delicate way Ability to take initiative and prioritize while working independently or collaborating with a team Strategic problem-solver, who is open to coaching and training A record of accomplishment of success and strategy in turning new clients into raving advocates Ability to effectively upsell and cross-selladditionalservices that would support the specific Client needs Familiarity in working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools KPIs Outlined below are some of the metrics you will be responsible for: User engagement - % and number of active users per month Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)and other client feedback Revenue growth Conversion rate Client churn rate Client and Extreme Reach agreed upon cadence of formal business reviews (i.e.Quarterly) The wonderful world of XR Impactful Work:You'll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide. Global Reach, Local Impact:With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that's making waves across the globe! Innovation & Growth:We're all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you'll be working on groundbreaking products that power TV, film, digital marketing, and entertainment. Creative Culture:We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking. Make a Difference:Here, you'll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style. Let's Redefine What's Possible If you're ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we'd love to hear from you. Pitch us your vision- and let's build the future, together.
Apr 19, 2026
Full time
Join the creative revolution at XR! XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it! At XR,you'lljoin a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive. Ready to make an impact?Ifyou'repassionate about technology, solving complex challenges, and joining a teamthat'schanging the game, XR is the place for you.Let'sshape the future together! The Opportunity The role of Customer Success Manager (CSM)istheprimary point of contact, relationship owner, and internal advocate for XR's enterprise Brands. Partnering with the Sales team for pre-salesopportunitiesand owning the account post-sale, the CSMis responsible formanaging onboarding, training, and the foundation for a long-term successful engagement. The Customer Success teamcomprisesteam members who are experts on the suite of XR products. Acting asthe experts, they can craft meaningful solutions to our customer challenges, always on the lookout for ways they can help solve client needs. The CSMis responsible fornurturing the relationship post-onboarding by creatingtailoredrelationship journeys full of proactivetouch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the CSM is the client's advocate, working cross-departmentally with all groups that touch the client's business to understand and improve products, services, workflows, communication, opportunities,or solutions for the client. This role is also revenue-responsible; instrumentaltorenewals, growth, andadditionalservices or featureswhere theyfit into the client's needs. Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players but are also comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they arefrequentlyconsidered someone you can depend on for a creative solution, a thoughtful response, or a listening ear. Job Responsibilities Cultivate and own close client relationships with multiple stakeholders including Senior Members of the client team, respective agency partners, etc. Create customized Client Success Plan for enterprise clients that dictates scheduledtouch-pointsfor proactive outreach, including weekly,monthlyor quarterly calls, video or in-person meetings Conduct and/or coordinate client onboarding sessions, as well as continued training sessions for suite of XR products and offerings Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them tohigh levelsof success using XR products and services Develop deep insight and knowledge of the clients' teams and operational structure by building a network of relationships UtilizeXR-supported analytical tools tomonitorand analyze engagement, operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams Present business reviews to clients, and share suggestions andoptimalsolutions. Proactivelymaintaina high knowledge level of all supported services, products, and projects for client Adviseclient of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed Work with departmental leaders, Product Owners, and Marketing to create personalized communication focused on company initiatives,changesor improvements to existing products in use, newfeaturesand products they might find useful,etc Represent the VoiceOfthe Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience Participate in the creation of interdepartmental support models,workflowsand SOPs Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices Collaborate and/or guide internal teams who support the client or client projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations and Technical Support Partner with the Deal Desk to ensureoptimalaccount performance, and present renewals to existing clients that are aligned with XR strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs,etcwith Legal/Contracts team Align with Global Business Partner to upsell and cross-selladditionalproducts or services to contribute to the client's success Assist Global Business Partner and Marketing in managing and executing RFP requests Minimum qualifications Minimum3years' experience in a B2B/Enterprise Customer Successor5 years of experience managing large client accounts, preferably in the advertising space. A strong passion for the client's experience, with the ability and willingness to engage directly with them In-depth knowledge of the advertising production industry with experience in creativelogisticsand campaign management, ordemonstratedability toquickly and effectively learn various products and services Comfortable leading client workshops, onboarding sessions, or meetings Accountability, and comfort in being the face of both good andbad newsto the client Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders toproperly assessand understand complex situations Attention to detail and organizational skills Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed in a delicate way Ability to take initiative and prioritize while working independently or collaborating with a team Strategic problem-solver, who is open to coaching and training A record of accomplishment of success and strategy in turning new clients into raving advocates Ability to effectively upsell and cross-selladditionalservices that would support the specific Client needs Familiarity in working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools KPIs Outlined below are some of the metrics you will be responsible for: User engagement - % and number of active users per month Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)and other client feedback Revenue growth Conversion rate Client churn rate Client and Extreme Reach agreed upon cadence of formal business reviews (i.e.Quarterly) The wonderful world of XR Impactful Work:You'll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide. Global Reach, Local Impact:With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that's making waves across the globe! Innovation & Growth:We're all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you'll be working on groundbreaking products that power TV, film, digital marketing, and entertainment. Creative Culture:We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking. Make a Difference:Here, you'll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style. Let's Redefine What's Possible If you're ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we'd love to hear from you. Pitch us your vision- and let's build the future, together.
Join the creative revolution at XR! XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it! At XR,you'lljoin a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive. Ready to make an impact?Ifyou'repassionate about technology, solving complex challenges, and joining a teamthat'schanging the game, XR is the place for you.Let'sshape the future together! The Opportunity The role of Customer Success Manager (CSM)istheprimary point of contact, relationship owner, and internal advocate for XR's enterprise Brands. Partnering with the Sales team for pre-salesopportunitiesand owning the account post-sale, the CSMis responsible formanaging onboarding, training, and the foundation for a long-term successful engagement. The Customer Success teamcomprisesteam members who are experts on the suite of XR products. Acting asthe experts, they can craft meaningful solutions to our customer challenges, always on the lookout for ways they can help solve client needs. The CSMis responsible fornurturing the relationship post-onboarding by creatingtailoredrelationship journeys full of proactivetouch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the CSM is the client's advocate, working cross-departmentally with all groups that touch the client's business to understand and improve products, services, workflows, communication, opportunities,or solutions for the client. This role is also revenue-responsible; instrumentaltorenewals, growth, andadditionalservices or featureswhere theyfit into the client's needs. Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players but are also comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they arefrequentlyconsidered someone you can depend on for a creative solution, a thoughtful response, or a listening ear. Job Responsibilities Cultivate and own close client relationships with multiple stakeholders including Senior Members of the client team, respective agency partners, etc. Create customized Client Success Plan for enterprise clients that dictates scheduledtouch-pointsfor proactive outreach, including weekly,monthlyor quarterly calls, video or in-person meetings Conduct and/or coordinate client onboarding sessions, as well as continued training sessions for suite of XR products and offerings Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them tohigh levelsof success using XR products and services Develop deep insight and knowledge of the clients' teams and operational structure by building a network of relationships UtilizeXR-supported analytical tools tomonitorand analyze engagement, operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams Present business reviews to clients, and share suggestions andoptimalsolutions. Proactivelymaintaina high knowledge level of all supported services, products, and projects for client Adviseclient of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed Work with departmental leaders, Product Owners, and Marketing to create personalized communication focused on company initiatives,changesor improvements to existing products in use, newfeaturesand products they might find useful,etc Represent the VoiceOfthe Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience Participate in the creation of interdepartmental support models,workflowsand SOPs Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices Collaborate and/or guide internal teams who support the client or client projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations and Technical Support Partner with the Deal Desk to ensureoptimalaccount performance, and present renewals to existing clients that are aligned with XR strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs,etcwith Legal/Contracts team Align with Global Business Partner to upsell and cross-selladditionalproducts or services to contribute to the client's success Assist Global Business Partner and Marketing in managing and executing RFP requests Minimum qualifications Minimum3years' experience in a B2B/Enterprise Customer Successor5 years of experience managing large client accounts, preferably in the advertising space. A strong passion for the client's experience, with the ability and willingness to engage directly with them In-depth knowledge of the advertising production industry with experience in creativelogisticsand campaign management, ordemonstratedability toquickly and effectively learn various products and services Comfortable leading client workshops, onboarding sessions, or meetings Accountability, and comfort in being the face of both good andbad newsto the client Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders toproperly assessand understand complex situations Attention to detail and organizational skills Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed in a delicate way Ability to take initiative and prioritize while working independently or collaborating with a team Strategic problem-solver, who is open to coaching and training A record of accomplishment of success and strategy in turning new clients into raving advocates Ability to effectively upsell and cross-selladditionalservices that would support the specific Client needs Familiarity in working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools KPIs Outlined below are some of the metrics you will be responsible for: User engagement - % and number of active users per month Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)and other client feedback Revenue growth Conversion rate Client churn rate Client and Extreme Reach agreed upon cadence of formal business reviews (i.e.Quarterly) The wonderful world of XR Impactful Work:You'll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide. Global Reach, Local Impact:With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that's making waves across the globe! Innovation & Growth:We're all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you'll be working on groundbreaking products that power TV, film, digital marketing, and entertainment. Creative Culture:We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking. Make a Difference:Here, you'll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style. Let's Redefine What's Possible If you're ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we'd love to hear from you. Pitch us your vision- and let's build the future, together.
Apr 17, 2026
Full time
Join the creative revolution at XR! XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it! At XR,you'lljoin a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive. Ready to make an impact?Ifyou'repassionate about technology, solving complex challenges, and joining a teamthat'schanging the game, XR is the place for you.Let'sshape the future together! The Opportunity The role of Customer Success Manager (CSM)istheprimary point of contact, relationship owner, and internal advocate for XR's enterprise Brands. Partnering with the Sales team for pre-salesopportunitiesand owning the account post-sale, the CSMis responsible formanaging onboarding, training, and the foundation for a long-term successful engagement. The Customer Success teamcomprisesteam members who are experts on the suite of XR products. Acting asthe experts, they can craft meaningful solutions to our customer challenges, always on the lookout for ways they can help solve client needs. The CSMis responsible fornurturing the relationship post-onboarding by creatingtailoredrelationship journeys full of proactivetouch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the CSM is the client's advocate, working cross-departmentally with all groups that touch the client's business to understand and improve products, services, workflows, communication, opportunities,or solutions for the client. This role is also revenue-responsible; instrumentaltorenewals, growth, andadditionalservices or featureswhere theyfit into the client's needs. Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players but are also comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they arefrequentlyconsidered someone you can depend on for a creative solution, a thoughtful response, or a listening ear. Job Responsibilities Cultivate and own close client relationships with multiple stakeholders including Senior Members of the client team, respective agency partners, etc. Create customized Client Success Plan for enterprise clients that dictates scheduledtouch-pointsfor proactive outreach, including weekly,monthlyor quarterly calls, video or in-person meetings Conduct and/or coordinate client onboarding sessions, as well as continued training sessions for suite of XR products and offerings Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them tohigh levelsof success using XR products and services Develop deep insight and knowledge of the clients' teams and operational structure by building a network of relationships UtilizeXR-supported analytical tools tomonitorand analyze engagement, operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams Present business reviews to clients, and share suggestions andoptimalsolutions. Proactivelymaintaina high knowledge level of all supported services, products, and projects for client Adviseclient of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed Work with departmental leaders, Product Owners, and Marketing to create personalized communication focused on company initiatives,changesor improvements to existing products in use, newfeaturesand products they might find useful,etc Represent the VoiceOfthe Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience Participate in the creation of interdepartmental support models,workflowsand SOPs Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices Collaborate and/or guide internal teams who support the client or client projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations and Technical Support Partner with the Deal Desk to ensureoptimalaccount performance, and present renewals to existing clients that are aligned with XR strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs,etcwith Legal/Contracts team Align with Global Business Partner to upsell and cross-selladditionalproducts or services to contribute to the client's success Assist Global Business Partner and Marketing in managing and executing RFP requests Minimum qualifications Minimum3years' experience in a B2B/Enterprise Customer Successor5 years of experience managing large client accounts, preferably in the advertising space. A strong passion for the client's experience, with the ability and willingness to engage directly with them In-depth knowledge of the advertising production industry with experience in creativelogisticsand campaign management, ordemonstratedability toquickly and effectively learn various products and services Comfortable leading client workshops, onboarding sessions, or meetings Accountability, and comfort in being the face of both good andbad newsto the client Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders toproperly assessand understand complex situations Attention to detail and organizational skills Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed in a delicate way Ability to take initiative and prioritize while working independently or collaborating with a team Strategic problem-solver, who is open to coaching and training A record of accomplishment of success and strategy in turning new clients into raving advocates Ability to effectively upsell and cross-selladditionalservices that would support the specific Client needs Familiarity in working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools KPIs Outlined below are some of the metrics you will be responsible for: User engagement - % and number of active users per month Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)and other client feedback Revenue growth Conversion rate Client churn rate Client and Extreme Reach agreed upon cadence of formal business reviews (i.e.Quarterly) The wonderful world of XR Impactful Work:You'll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide. Global Reach, Local Impact:With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that's making waves across the globe! Innovation & Growth:We're all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you'll be working on groundbreaking products that power TV, film, digital marketing, and entertainment. Creative Culture:We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking. Make a Difference:Here, you'll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style. Let's Redefine What's Possible If you're ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we'd love to hear from you. Pitch us your vision- and let's build the future, together.
Creative Consultant (Senior Graphic Designer) Location - Peterborough, UK (5 days onsite) Payrate - 26 - 34 per hour 12-month contract (high likelihood of extension) The Opportunity We're currently hiring a Creative Consultant/Senior Graphic Designer to join a globally recognised engineering and manufacturing organisation, supporting high-impact marketing and creative initiatives. This is a fantastic opportunity for an experienced designer who wants to work on premium, large-scale creative projects while collaborating with international teams. What You'll Be Doing Own creative projects from concept through to final delivery Design engaging visual content across digital and marketing channels Collaborate with marketing, strategy, and project teams to bring ideas to life Ensure all output aligns with brand guidelines and messaging Contribute to creative direction and visual storytelling Manage multiple projects and communicate effectively with stakeholders What We're Looking For 5-10 years of experience in Graphic Design / Visual Design Strong portfolio showcasing end-to-end creative work (essential) Proficiency in Adobe Creative Suite (Photoshop, Illustrator, etc.) Excellent communication and stakeholder management skills Ability to work in a fast-paced, collaborative environment Experience working with marketing or campaign teams Nice to Have Experience in video, motion graphics, or multimedia design Exposure to working in global or matrix organisations This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it khushboo . Co .uk Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Apr 16, 2026
Contractor
Creative Consultant (Senior Graphic Designer) Location - Peterborough, UK (5 days onsite) Payrate - 26 - 34 per hour 12-month contract (high likelihood of extension) The Opportunity We're currently hiring a Creative Consultant/Senior Graphic Designer to join a globally recognised engineering and manufacturing organisation, supporting high-impact marketing and creative initiatives. This is a fantastic opportunity for an experienced designer who wants to work on premium, large-scale creative projects while collaborating with international teams. What You'll Be Doing Own creative projects from concept through to final delivery Design engaging visual content across digital and marketing channels Collaborate with marketing, strategy, and project teams to bring ideas to life Ensure all output aligns with brand guidelines and messaging Contribute to creative direction and visual storytelling Manage multiple projects and communicate effectively with stakeholders What We're Looking For 5-10 years of experience in Graphic Design / Visual Design Strong portfolio showcasing end-to-end creative work (essential) Proficiency in Adobe Creative Suite (Photoshop, Illustrator, etc.) Excellent communication and stakeholder management skills Ability to work in a fast-paced, collaborative environment Experience working with marketing or campaign teams Nice to Have Experience in video, motion graphics, or multimedia design Exposure to working in global or matrix organisations This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it khushboo . Co .uk Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Warm Welcome Fundraising Assistant Location: Fully remote with flexible working arrangements Salary: £26,000 per year FTE, dependent on experience Contract: We are open to this role beingpart time (0.6 or 0.8 FTE) or full time. We offer fully flexible working. Closing date for applications: 19th October 2025, 11:59pm. Please note, both a CV and a cover letter must be submitted for applications to be considered. Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role. First interviews: w/c 20th October 2025 Start Date ASAP this is a new post. About the Warm Welcome Campaign Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold purpose to enable a more deeply connected society where we all have free access to welcoming community spaces. We resource, connect and champion a network of over 5,400 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth. We re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year. Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting. We value diversity, and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives. It s an important moment for us in the last year we have launched a new five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. In October 2024 we launched our our 100% Pledge Campaign and in January delivered a hugely successful first ever Warm Welcome Week in collaboration with a wide variety of partners. On a path of growth, we are looking to build on the exciting opportunities already developed as well as continuing to explore potential. The team are currently working on a new fundraising strategy and are looking for another team member to join us as we look to our future together. The Opportunity This is an exciting opportunity for an organised and proactive individual to join a small, friendly, and dynamic team in a varied role. If you are looking to build your fundraising experience, develop new skills across multiple fundraising areas, and have your work make a tangible impact on people s lives, this could be the perfect role for you. You will work closely with the two Fundraising Managers (one focused on Trusts and Foundations and the other Corporate Partnerships) and the Development Director to support corporate, trust, foundation, and individual fundraising efforts. The role offers the opportunity to contribute across a broad range of fundraising activities and, depending on your interests and experience, take ownership of key tasks and projects. Joining during a time of growth and strategic development, you will have the chance to be part of the implementation of a new Fundraising Strategy. This is a fantastic opportunity to gain valuable experience in donor stewardship, event coordination, individual giving campaigns, and data management, all while contributing to the success of the Warm Welcome Campaign. In the role you will: Assist the team across the fundraising function supporting corporate, trust, foundation, community and individual fundraising activities. Develop and maintain positive relationships internally with colleagues and externally with stakeholders, donors, and funders. Demonstrate strong organisational skills and reliability, maintaining systems for data management and accurate records of fundraising activities and donor interactions. Liaise professionally with Warm Welcome Spaces, funders and supporters, acting as a warm and approachable communicator. Confidently use and manage our CRM system (Copper) to track donor data and fundraising activities. Support basic marketing efforts, including creating quality written content such as emails and social media updates, as needed. Securely store and organize documents on our G-Drive, ensuring accessibility for the team and compliance with GDPR and good fundraising practice. Support the logistical planning for fundraising and wider team events. Ensure deadlines are met, prioritising a varied workload and maintaining attention to detail in all tasks. Take initiative to explore new areas of fundraising and contribute to innovation. Own and manage delegated tasks or parts of projects, ensuring successful and timely delivery of work. Essential Skills and Experience Strong organisational and administrative skills with a track record of managing multiple tasks and meeting deadlines. Experience in using CRM systems (e.g. Copper) and proficiency in Microsoft Office and Google Suite. Good written and verbal communication skills, with the ability to liaise professionally with diverse stakeholders. A reliable team player who can prioritise work effectively and manage tasks under pressure. Good numeracy skills and the ability to work on simple budgets. Desirable Skills and Experience Experience in fundraising or donor management within a charity or nonprofit organisation. Knowledge of data protection and GDPR compliance for handling donor information. Basic marketing skills, including experience with digital content creation and donor engagement. A proactive learner with a passion for exploring new areas of fundraising and personal growth. An interest in supporting community-focused initiatives like the Warm Welcome Campaign. Competencies and behaviours in our team The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are: Committed to the power of relationships to facilitate social change Collaborative, inclusive, ambitious, aligning with our core values Self-starters with high levels of commitment, energy and motivation Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context Calm under pressure, and can adapt quickly in a fast-paced environment Willing to pitch in to help other team members if needed Organised with effective time management skills. Working arrangements Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role, we would also expect the applicant to carry out a reasonable amount of travel to both projects and partners across the UK. This role is remote, full-time, with flexible working arrangements All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation s programmes, operations or people. You will need to have the right to work in the UK. Supporting your application If you disclose a disability during your application process and you meet the minimum criteria for the role, we will contact you to discuss any reasonable adjustment you might need at the interview. If you wish to disclose a disability, please email us. We d be very happy to answer any specific questions relating to this role - please email us with Query for Fundraising Assistant role in the email subject line and we ll get back to you as soon as we can. Please specifically address the requirements listed in the person specification in your covering letter as we will use this to shortlist applications. For more information, visit our website or find us on X To apply, please send us a cover letter (max 1 side of A4) which sets out why you believe you are a good fit for the role, along with a CV by Sunday 19th October 2025. Please use Application for Fundraising Assistant role in the email subject line.
Oct 06, 2025
Full time
Warm Welcome Fundraising Assistant Location: Fully remote with flexible working arrangements Salary: £26,000 per year FTE, dependent on experience Contract: We are open to this role beingpart time (0.6 or 0.8 FTE) or full time. We offer fully flexible working. Closing date for applications: 19th October 2025, 11:59pm. Please note, both a CV and a cover letter must be submitted for applications to be considered. Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role. First interviews: w/c 20th October 2025 Start Date ASAP this is a new post. About the Warm Welcome Campaign Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold purpose to enable a more deeply connected society where we all have free access to welcoming community spaces. We resource, connect and champion a network of over 5,400 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth. We re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year. Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting. We value diversity, and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives. It s an important moment for us in the last year we have launched a new five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. In October 2024 we launched our our 100% Pledge Campaign and in January delivered a hugely successful first ever Warm Welcome Week in collaboration with a wide variety of partners. On a path of growth, we are looking to build on the exciting opportunities already developed as well as continuing to explore potential. The team are currently working on a new fundraising strategy and are looking for another team member to join us as we look to our future together. The Opportunity This is an exciting opportunity for an organised and proactive individual to join a small, friendly, and dynamic team in a varied role. If you are looking to build your fundraising experience, develop new skills across multiple fundraising areas, and have your work make a tangible impact on people s lives, this could be the perfect role for you. You will work closely with the two Fundraising Managers (one focused on Trusts and Foundations and the other Corporate Partnerships) and the Development Director to support corporate, trust, foundation, and individual fundraising efforts. The role offers the opportunity to contribute across a broad range of fundraising activities and, depending on your interests and experience, take ownership of key tasks and projects. Joining during a time of growth and strategic development, you will have the chance to be part of the implementation of a new Fundraising Strategy. This is a fantastic opportunity to gain valuable experience in donor stewardship, event coordination, individual giving campaigns, and data management, all while contributing to the success of the Warm Welcome Campaign. In the role you will: Assist the team across the fundraising function supporting corporate, trust, foundation, community and individual fundraising activities. Develop and maintain positive relationships internally with colleagues and externally with stakeholders, donors, and funders. Demonstrate strong organisational skills and reliability, maintaining systems for data management and accurate records of fundraising activities and donor interactions. Liaise professionally with Warm Welcome Spaces, funders and supporters, acting as a warm and approachable communicator. Confidently use and manage our CRM system (Copper) to track donor data and fundraising activities. Support basic marketing efforts, including creating quality written content such as emails and social media updates, as needed. Securely store and organize documents on our G-Drive, ensuring accessibility for the team and compliance with GDPR and good fundraising practice. Support the logistical planning for fundraising and wider team events. Ensure deadlines are met, prioritising a varied workload and maintaining attention to detail in all tasks. Take initiative to explore new areas of fundraising and contribute to innovation. Own and manage delegated tasks or parts of projects, ensuring successful and timely delivery of work. Essential Skills and Experience Strong organisational and administrative skills with a track record of managing multiple tasks and meeting deadlines. Experience in using CRM systems (e.g. Copper) and proficiency in Microsoft Office and Google Suite. Good written and verbal communication skills, with the ability to liaise professionally with diverse stakeholders. A reliable team player who can prioritise work effectively and manage tasks under pressure. Good numeracy skills and the ability to work on simple budgets. Desirable Skills and Experience Experience in fundraising or donor management within a charity or nonprofit organisation. Knowledge of data protection and GDPR compliance for handling donor information. Basic marketing skills, including experience with digital content creation and donor engagement. A proactive learner with a passion for exploring new areas of fundraising and personal growth. An interest in supporting community-focused initiatives like the Warm Welcome Campaign. Competencies and behaviours in our team The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are: Committed to the power of relationships to facilitate social change Collaborative, inclusive, ambitious, aligning with our core values Self-starters with high levels of commitment, energy and motivation Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context Calm under pressure, and can adapt quickly in a fast-paced environment Willing to pitch in to help other team members if needed Organised with effective time management skills. Working arrangements Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role, we would also expect the applicant to carry out a reasonable amount of travel to both projects and partners across the UK. This role is remote, full-time, with flexible working arrangements All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation s programmes, operations or people. You will need to have the right to work in the UK. Supporting your application If you disclose a disability during your application process and you meet the minimum criteria for the role, we will contact you to discuss any reasonable adjustment you might need at the interview. If you wish to disclose a disability, please email us. We d be very happy to answer any specific questions relating to this role - please email us with Query for Fundraising Assistant role in the email subject line and we ll get back to you as soon as we can. Please specifically address the requirements listed in the person specification in your covering letter as we will use this to shortlist applications. For more information, visit our website or find us on X To apply, please send us a cover letter (max 1 side of A4) which sets out why you believe you are a good fit for the role, along with a CV by Sunday 19th October 2025. Please use Application for Fundraising Assistant role in the email subject line.
ROYO is looking for a Bookkeeper - Entertainment Group. ROYO is a diversified group operating across live entertainment sectors; touring and West end Theatre productions, family theatre shows, video production, venue operations, licensing, and merchandising for theatre productions. We develop commercial content for UK and international markets shown in a number of concurrent large scale theatrical. Our group encompasses Studio Twenty, a leading video production company for theatrical marketing assets, and an immersive event venue on Tottenham Court Road This role will support ROYO's financial administration across our diverse business operations. The position plays a crucial role in ensuring smooth day-to-day financial management and will provide exposure to multiple industry verticals. The successful applicant will join a group-wide finance team of 3 employees and report to the Commercial Manager. This full-time role is based in ROYO's central London office. Key Responsibilities: Financial Operations: Day-to-day bookkeeping using QuickBooks and Soldo systems Prepare VAT returns in line with Making Tax Digital requirements Reconcile bank accounts, credit cards, and expense claims accurately and efficiently Manage petty cash, floats and employee payment card systems Administration of general ledger, internal costings, and month-end procedures Business Administration: Process purchase invoices, credit cards, and weekly expense postings Assist with project accounting, multi-entity consolidation, and project-specific Profit & Loss statements Prepare accounts payable for pay runs and operate bank accounts Compile sales reports and assist with budget management and forecasting Liaise directly with cross-sector suppliers, agencies, venues and business partners Compliance & Reporting: Issue financial statements and liaise with external accountants Prepare correspondence with HMRC, Companies House and other authorities Support payroll processing and coordinate timely payment of salaries, pension contributions, and taxes alongside and as instructed by the Finance Coordinator Manage starter forms, employee data, and onboarding procedures Maintain supplier terms and ensure compliance with all conditions General Support: Provide office administration support including phone coverage and visitor reception Handle confidential information with discretion and professionalism Ensure office operations run smoothly for a busy working environment Essential Requirements: Minimum 1 year relevant professional experience in bookkeeping or finance role Advanced knowledge of Microsoft Excel and office software Strong numerical skills and attention to detail Sound understanding of financial management principles and processes Working knowledge of VAT and corporation tax Excellent organisational and communication skills Ability to work independently, problem-solve, and remain calm under pressure Desirable: Bookkeeping qualifications (AAT Level 2+ or similar) • Experience with QuickBooks and Soldo systems Multi-sector business experience valued Adaptability across different business models Experience in a growth company environment What We Offer: Salary range £30,000 to £37,000 depending on experience One year fixed term contract Exposure to diverse business operations and professional development opportunities • Fast-paced, entrepreneurial environment Attractive occupational benefits package 35 working hours per week, Monday to Friday, 10:00am to 6:00pm Hybrid working available after completion of probation period 20 days' holiday per year plus all bank and public holidays Study support and internal trainings
Oct 04, 2025
Full time
ROYO is looking for a Bookkeeper - Entertainment Group. ROYO is a diversified group operating across live entertainment sectors; touring and West end Theatre productions, family theatre shows, video production, venue operations, licensing, and merchandising for theatre productions. We develop commercial content for UK and international markets shown in a number of concurrent large scale theatrical. Our group encompasses Studio Twenty, a leading video production company for theatrical marketing assets, and an immersive event venue on Tottenham Court Road This role will support ROYO's financial administration across our diverse business operations. The position plays a crucial role in ensuring smooth day-to-day financial management and will provide exposure to multiple industry verticals. The successful applicant will join a group-wide finance team of 3 employees and report to the Commercial Manager. This full-time role is based in ROYO's central London office. Key Responsibilities: Financial Operations: Day-to-day bookkeeping using QuickBooks and Soldo systems Prepare VAT returns in line with Making Tax Digital requirements Reconcile bank accounts, credit cards, and expense claims accurately and efficiently Manage petty cash, floats and employee payment card systems Administration of general ledger, internal costings, and month-end procedures Business Administration: Process purchase invoices, credit cards, and weekly expense postings Assist with project accounting, multi-entity consolidation, and project-specific Profit & Loss statements Prepare accounts payable for pay runs and operate bank accounts Compile sales reports and assist with budget management and forecasting Liaise directly with cross-sector suppliers, agencies, venues and business partners Compliance & Reporting: Issue financial statements and liaise with external accountants Prepare correspondence with HMRC, Companies House and other authorities Support payroll processing and coordinate timely payment of salaries, pension contributions, and taxes alongside and as instructed by the Finance Coordinator Manage starter forms, employee data, and onboarding procedures Maintain supplier terms and ensure compliance with all conditions General Support: Provide office administration support including phone coverage and visitor reception Handle confidential information with discretion and professionalism Ensure office operations run smoothly for a busy working environment Essential Requirements: Minimum 1 year relevant professional experience in bookkeeping or finance role Advanced knowledge of Microsoft Excel and office software Strong numerical skills and attention to detail Sound understanding of financial management principles and processes Working knowledge of VAT and corporation tax Excellent organisational and communication skills Ability to work independently, problem-solve, and remain calm under pressure Desirable: Bookkeeping qualifications (AAT Level 2+ or similar) • Experience with QuickBooks and Soldo systems Multi-sector business experience valued Adaptability across different business models Experience in a growth company environment What We Offer: Salary range £30,000 to £37,000 depending on experience One year fixed term contract Exposure to diverse business operations and professional development opportunities • Fast-paced, entrepreneurial environment Attractive occupational benefits package 35 working hours per week, Monday to Friday, 10:00am to 6:00pm Hybrid working available after completion of probation period 20 days' holiday per year plus all bank and public holidays Study support and internal trainings
Age UK is looking to hire an experienced Senior Marketing Manager to help grow our biggest income stream: Legacies . In the role, you will drive and deliver multi-channel legacy acquisition and supporter journey strategies, developing cross-sell opportunities across Age UK's warm and future audiences to increase legacy pledges to Age UK . You will lead a small team, oversee budgets, KPIs, and campaign performance. This is an exciting moment to join us: a new Income Generation Strategy puts Legacies clearly at the heart of our growth plans - and this role is critical to the success of how we imbed this across all our audiences and communications. Ensuring excellent supporter care and efficient legacy enquiry management will be key responsibilities, alongside managing key stakeholder, agency, and supplier relationships. You will collaborate with other internal teams to help enhance supporter engagement whilst maintaining Age UK brand values and ensuring compliance with relevant regulations (Fundraising Regulator, ICO, DMA, Charity Commission etc). Join us to make a meaningful difference whilst managing a high-profile programme that powers Age UK's vital work with older people across the UK - helping change how we age today and in the future. For a more extensive list of responsibilities, please review the job description below. This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is in London (near Tower Hill). You would be expected to attend the office once a week (currently Thursdays), when our whole Fundraising division attend the office. From time to time, you may be required to attend on other days too, e.g. critical meetings with agencies and key internal colleagues. Travel costs to the London office are not covered by the charity. Must haves: The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P Experience Demonstrable and significant success in strategic planning and implementation of effective Legacy marketing programmes, including robust financial management and implementation of new legacy marketing products and channels. A, I, P Demonstrable and significant experiences driving multi-channel direct marketing acquisition campaigns and supporter retention programmes for mass public fundraising audiences. A, I, P Experience of line management, performance management and inspiring high-performing teams by setting a strong team culture. A, I Experience of negotiation and managing contracts and agencies. A, I Experience commissioning, and interpreting data across a variety of media (DRTV, print and digital) to report on performance of DM campaigns and to inform planning and continuous learning. A, T Proven experience prioritising and working on multiple projects concurrently with multiple internal and external stakeholders, ensuring they are delivered on time and within budget. A, I Skills and Knowledge A self-starter who can spot solutions and tenaciously seize opportunities. A, I Numerate with strong ability to analyse and interpret results and translating this analysis into action. A, T Proficient in MS Office applications particularly PowerPoint, Word, and Excel and in using databases for reporting and data strategies. A, P Excellent knowledge of the legacy giving and mass fundraising landscape in the UK. I The ability and credibility to communicate, influence and collaborate with people at all levels. A, I Great to haves: The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P Skills and Knowledge An IDM diploma or an alternative recognised marketing qualification is desirable. A A genuine passion and interest in the work of Age UK and creating a world where every older person feels included and valued. I What we offer in return Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme Wellbeing days 2 paid days per year (pro rata for our part-time colleagues) Excellent pension scheme, life assurance, Bupa health cashback plan and EAP Car Benefit scheme, Cycle to Work scheme Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. Blue Light Card scheme You Did It Awards recognition awards from £100-250. Additional Information This is a London-hybrid position with colleagues in the Fundraising Division required to attend Age UK's the London office at least once a week, currently Thursdays when all the Fundraising Division is in. From time to time, you may be required to attend on other days too e.g. for critical meetings with agencies, Age UK supporters and service-users and key internal colleagues. Supporting statements and anonymisation Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected. Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview. Equal opportunities & Disability Confident Scheme Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Reasonable adjustments Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time. Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Oct 03, 2025
Full time
Age UK is looking to hire an experienced Senior Marketing Manager to help grow our biggest income stream: Legacies . In the role, you will drive and deliver multi-channel legacy acquisition and supporter journey strategies, developing cross-sell opportunities across Age UK's warm and future audiences to increase legacy pledges to Age UK . You will lead a small team, oversee budgets, KPIs, and campaign performance. This is an exciting moment to join us: a new Income Generation Strategy puts Legacies clearly at the heart of our growth plans - and this role is critical to the success of how we imbed this across all our audiences and communications. Ensuring excellent supporter care and efficient legacy enquiry management will be key responsibilities, alongside managing key stakeholder, agency, and supplier relationships. You will collaborate with other internal teams to help enhance supporter engagement whilst maintaining Age UK brand values and ensuring compliance with relevant regulations (Fundraising Regulator, ICO, DMA, Charity Commission etc). Join us to make a meaningful difference whilst managing a high-profile programme that powers Age UK's vital work with older people across the UK - helping change how we age today and in the future. For a more extensive list of responsibilities, please review the job description below. This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is in London (near Tower Hill). You would be expected to attend the office once a week (currently Thursdays), when our whole Fundraising division attend the office. From time to time, you may be required to attend on other days too, e.g. critical meetings with agencies and key internal colleagues. Travel costs to the London office are not covered by the charity. Must haves: The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P Experience Demonstrable and significant success in strategic planning and implementation of effective Legacy marketing programmes, including robust financial management and implementation of new legacy marketing products and channels. A, I, P Demonstrable and significant experiences driving multi-channel direct marketing acquisition campaigns and supporter retention programmes for mass public fundraising audiences. A, I, P Experience of line management, performance management and inspiring high-performing teams by setting a strong team culture. A, I Experience of negotiation and managing contracts and agencies. A, I Experience commissioning, and interpreting data across a variety of media (DRTV, print and digital) to report on performance of DM campaigns and to inform planning and continuous learning. A, T Proven experience prioritising and working on multiple projects concurrently with multiple internal and external stakeholders, ensuring they are delivered on time and within budget. A, I Skills and Knowledge A self-starter who can spot solutions and tenaciously seize opportunities. A, I Numerate with strong ability to analyse and interpret results and translating this analysis into action. A, T Proficient in MS Office applications particularly PowerPoint, Word, and Excel and in using databases for reporting and data strategies. A, P Excellent knowledge of the legacy giving and mass fundraising landscape in the UK. I The ability and credibility to communicate, influence and collaborate with people at all levels. A, I Great to haves: The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P Skills and Knowledge An IDM diploma or an alternative recognised marketing qualification is desirable. A A genuine passion and interest in the work of Age UK and creating a world where every older person feels included and valued. I What we offer in return Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme Wellbeing days 2 paid days per year (pro rata for our part-time colleagues) Excellent pension scheme, life assurance, Bupa health cashback plan and EAP Car Benefit scheme, Cycle to Work scheme Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. Blue Light Card scheme You Did It Awards recognition awards from £100-250. Additional Information This is a London-hybrid position with colleagues in the Fundraising Division required to attend Age UK's the London office at least once a week, currently Thursdays when all the Fundraising Division is in. From time to time, you may be required to attend on other days too e.g. for critical meetings with agencies, Age UK supporters and service-users and key internal colleagues. Supporting statements and anonymisation Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected. Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview. Equal opportunities & Disability Confident Scheme Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Reasonable adjustments Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time. Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Full time (flexible working options available) Fixed Term Contract 12 months Closing Date:10 October 2025 Ref 7176 Save the Children UK has an exciting opportunity for someone with proven experience in technology-driven transformation programmes to join as our Change Lead , where you will play a pivotal role in ensuring the successful adoption and embedding of Dotdigital as our new Customer Engagement Platform (CEP). About Us Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. About the role As CEP Change Lead, you will be responsible for ensuring the organisation is ready for the transition to Dotdigital, focusing on business readiness, stakeholder engagement, training, communications, and cutover planning. You will assess the current state, define the future operating model, and lead the change strategy to support a smooth and successful go-live by March 2026. In this role, you will: • Conduct a current state assessment of supporter journey processes, stakeholder roles, and pain points, and define future state processes to enable marketer-led campaign delivery. • Develop and deliver the change strategy, roadmap, and business readiness plan aligned to the March 2026 go-live milestone. • Build and manage stakeholder engagement and communication plans, ensuring buy-in and alignment across marketing, fundraising, digital, supporter care, data, and technology teams. • Lead training needs analysis and deliver a tailored adoption plan, including role-based training, playbooks, and templates. • Own the cutover readiness plan, ensuring business continuity during transition and supporting UAT, pilot campaigns, and contingency planning. • Support business validation of data migration activities, ensuring quality, compliance, and stakeholder engagement throughout. About you Used to working with tight timelines with a delivery-focused approach, you'll be a strong advocate for user adoption and long-term embedding of new ways of working. To be successful, it is important that you have: • Proven experience as a Change Lead/Change Manager on technology-driven transformation programmes. • Strong knowledge of CRM, marketing automation, or supporter engagement platforms (experience with Salesforce/Dotdigital advantageous). • Excellent stakeholder management skills with experience engaging and influencing at all levels. • Strong communication and facilitation skills, with the ability to simplify complexity and translate technical change into business impact. • Experience in planning and delivering training programmes to support adoption. • Familiarity with data migration processes and business validation. • A solid understanding of cutover and go-live planning in large programmes. • Charity/NGO or fundraising sector experience desirable but not essential. • Commitment to Save the Children's vision, mission and values. What we offer you: Working for a charity provides one of the best benefits there is a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance. • We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work. • We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications. Location & Ways of Working: The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2 4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact. For this role we anticipate there may be times where you'll be needed to be in the office more frequently in order to run workshops and facilitate sessions due to the nature of the role. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage. Please note: travel costs to your contracted office will be at your own expense. Flexible Working - We are happy to discuss flexible working options at interview. Commitment to Diversity & Inclusion: Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Oct 03, 2025
Full time
Full time (flexible working options available) Fixed Term Contract 12 months Closing Date:10 October 2025 Ref 7176 Save the Children UK has an exciting opportunity for someone with proven experience in technology-driven transformation programmes to join as our Change Lead , where you will play a pivotal role in ensuring the successful adoption and embedding of Dotdigital as our new Customer Engagement Platform (CEP). About Us Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. About the role As CEP Change Lead, you will be responsible for ensuring the organisation is ready for the transition to Dotdigital, focusing on business readiness, stakeholder engagement, training, communications, and cutover planning. You will assess the current state, define the future operating model, and lead the change strategy to support a smooth and successful go-live by March 2026. In this role, you will: • Conduct a current state assessment of supporter journey processes, stakeholder roles, and pain points, and define future state processes to enable marketer-led campaign delivery. • Develop and deliver the change strategy, roadmap, and business readiness plan aligned to the March 2026 go-live milestone. • Build and manage stakeholder engagement and communication plans, ensuring buy-in and alignment across marketing, fundraising, digital, supporter care, data, and technology teams. • Lead training needs analysis and deliver a tailored adoption plan, including role-based training, playbooks, and templates. • Own the cutover readiness plan, ensuring business continuity during transition and supporting UAT, pilot campaigns, and contingency planning. • Support business validation of data migration activities, ensuring quality, compliance, and stakeholder engagement throughout. About you Used to working with tight timelines with a delivery-focused approach, you'll be a strong advocate for user adoption and long-term embedding of new ways of working. To be successful, it is important that you have: • Proven experience as a Change Lead/Change Manager on technology-driven transformation programmes. • Strong knowledge of CRM, marketing automation, or supporter engagement platforms (experience with Salesforce/Dotdigital advantageous). • Excellent stakeholder management skills with experience engaging and influencing at all levels. • Strong communication and facilitation skills, with the ability to simplify complexity and translate technical change into business impact. • Experience in planning and delivering training programmes to support adoption. • Familiarity with data migration processes and business validation. • A solid understanding of cutover and go-live planning in large programmes. • Charity/NGO or fundraising sector experience desirable but not essential. • Commitment to Save the Children's vision, mission and values. What we offer you: Working for a charity provides one of the best benefits there is a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance. • We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work. • We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications. Location & Ways of Working: The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2 4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact. For this role we anticipate there may be times where you'll be needed to be in the office more frequently in order to run workshops and facilitate sessions due to the nature of the role. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage. Please note: travel costs to your contracted office will be at your own expense. Flexible Working - We are happy to discuss flexible working options at interview. Commitment to Diversity & Inclusion: Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
What's in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role About the role We have an exciting opportunity for a driven sales-focused business developer to play a pivotal role in growing our rapid grocery delivery network across the South of England. You'll be at the forefront of retailer acquisition and sales growth, working alongside a high-performing team of BDMs and RDMs to expand our footprint and maximise sales performance. This isn't just about building pipelines it's about closing deals, growing accounts, and driving revenue while helping us to succeed in the fast-moving world of rapid grocery delivery. You'll build strong partnerships, unlock sales opportunities, and bring the energy and focus needed to deliver against ambitious growth targets. This is a hybrid role, splitting your time between home and travelling to external retailers. About Scoot Scoot is a food delivery platform transforming the way communities shop, offering an innovative rapid grocery delivery platform designed to keep up with today's on-demand lifestyles. Backed by Booker Group and supporting symbol brands like Premier, Londis, Budgens, and Family Shopper, we're on a mission to help local retailers thrive in the fast-evolving grocery landscape. You will be responsible for You will be responsible for Driving Sales Growth: Proactively identify, pitch, and onboard high-potential symbol stores to the Scoot platform, ensuring strong conversion and sustainable performance. Retailer Acquisition & Onboarding: Own the end-to-end sales process, from prospecting and pitching through to contract negotiation and onboarding. Maximising Performance: Develop sales and marketing strategies to increase order volume, basket size, and platform profitability across your network. Leveraging Food Delivery Expertise: Bring insights and learnings from working with leading food delivery platforms to help retailers compete and thrive in a digital-first, on-demand world. Building Commercial Partnerships: Develop trusted relationships with retailers, supporting them to unlock new revenue streams and stay competitive. Using Data to Sell Smarter: Analyse sales and delivery data to identify opportunities, shape commercial conversations, and close more deals. Staying Competitive: Monitor the food and grocery delivery landscape, using market trends to strengthen our sales approach and stay ahead of the competition. You will need You will need Proven Sales Background: A strong track record of exceeding sales targets in business development, account management, or territory sales. Food Delivery Platform Experience: Experience working with or selling into on-demand/food delivery platforms (Deliveroo, Uber Eats, Just Eat, etc.), with a deep understanding of the challenges and opportunities they bring for retailers. Grocery/Retail Knowledge: Familiar with the grocery sector, wholesale, or convenience retail, ideally with experience scaling on-demand platforms. Stakeholder Management: Skilled at winning buy-in and influencing business owners, managers, and decision-makers in B2B environments. Data-Led Sales: Confident in using sales metrics, KPIs, and performance data to drive commercial outcomes and close opportunities. Communication & Negotiation: A persuasive and engaging communicator with excellent presentation and negotiation skills. Resilient & Results-Oriented: A proactive self-starter with a solutions-focused mindset, motivated by hitting and exceeding sales targets. About The Company Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK. Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you. We're proud that Booker is a Disability C
Sep 22, 2025
Full time
What's in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role About the role We have an exciting opportunity for a driven sales-focused business developer to play a pivotal role in growing our rapid grocery delivery network across the South of England. You'll be at the forefront of retailer acquisition and sales growth, working alongside a high-performing team of BDMs and RDMs to expand our footprint and maximise sales performance. This isn't just about building pipelines it's about closing deals, growing accounts, and driving revenue while helping us to succeed in the fast-moving world of rapid grocery delivery. You'll build strong partnerships, unlock sales opportunities, and bring the energy and focus needed to deliver against ambitious growth targets. This is a hybrid role, splitting your time between home and travelling to external retailers. About Scoot Scoot is a food delivery platform transforming the way communities shop, offering an innovative rapid grocery delivery platform designed to keep up with today's on-demand lifestyles. Backed by Booker Group and supporting symbol brands like Premier, Londis, Budgens, and Family Shopper, we're on a mission to help local retailers thrive in the fast-evolving grocery landscape. You will be responsible for You will be responsible for Driving Sales Growth: Proactively identify, pitch, and onboard high-potential symbol stores to the Scoot platform, ensuring strong conversion and sustainable performance. Retailer Acquisition & Onboarding: Own the end-to-end sales process, from prospecting and pitching through to contract negotiation and onboarding. Maximising Performance: Develop sales and marketing strategies to increase order volume, basket size, and platform profitability across your network. Leveraging Food Delivery Expertise: Bring insights and learnings from working with leading food delivery platforms to help retailers compete and thrive in a digital-first, on-demand world. Building Commercial Partnerships: Develop trusted relationships with retailers, supporting them to unlock new revenue streams and stay competitive. Using Data to Sell Smarter: Analyse sales and delivery data to identify opportunities, shape commercial conversations, and close more deals. Staying Competitive: Monitor the food and grocery delivery landscape, using market trends to strengthen our sales approach and stay ahead of the competition. You will need You will need Proven Sales Background: A strong track record of exceeding sales targets in business development, account management, or territory sales. Food Delivery Platform Experience: Experience working with or selling into on-demand/food delivery platforms (Deliveroo, Uber Eats, Just Eat, etc.), with a deep understanding of the challenges and opportunities they bring for retailers. Grocery/Retail Knowledge: Familiar with the grocery sector, wholesale, or convenience retail, ideally with experience scaling on-demand platforms. Stakeholder Management: Skilled at winning buy-in and influencing business owners, managers, and decision-makers in B2B environments. Data-Led Sales: Confident in using sales metrics, KPIs, and performance data to drive commercial outcomes and close opportunities. Communication & Negotiation: A persuasive and engaging communicator with excellent presentation and negotiation skills. Resilient & Results-Oriented: A proactive self-starter with a solutions-focused mindset, motivated by hitting and exceeding sales targets. About The Company Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK. Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you. We're proud that Booker is a Disability C
