Gain exposure to a breadth of charity roles across operations, communications and philanthropy and help ensure that Purposeful Ventures runs smoothly, efficiently and with a strong culture of proactive support. We are looking for an Operations Coordinator to join us on an ongoing temporary basis. Our Operations Coordinators help ensure that Purposeful Ventures runs smoothly and efficiently, while playing a key role in creating a responsive, supportive and service-oriented office environment You will work closely with the wider Operations team, as well as the wider business, taking a proactive and varied role in the running of Purposeful Ventures, our projects, systems and facilities. In doing so, you will act as a trusted point of support for colleagues, ensuring they feel enabled, informed and well supported. You will be anticipating and responding to team requirements so no two days will be the same for example, managing mailboxes and correspondence, signposting staff, coordinating diaries, organising events, setting up meeting rooms, undertaking research, minute taking, collecting data for month end reports, and ensuring meticulous data entry. You will approach tasks with responsiveness, professionalism and a solutions-focused mindset, ensuring that all colleagues experience an efficient and helpful service at all times. This role would suit someone keen to gain exposure to a breadth of charity administration roles across operations, IT and facilities and finance. To thrive in this role you will be organised, have fantastic attention to detail, excellent written and numerical skills, a strong can-do attitude and a willingness to proactively contribute to the team in multiple different ways. You will take pride in spotting where support is needed and step in without being asked. You will also enjoy working flexibly and collaboratively, forming strong working relationships and be motivated by making the workplace run seamlessly for everyone. Responsibilities and duties Our Operations Coordinators improve the efficiency and effectiveness of the Purposeful Ventures Team, by providing administration support across our functions including, operations, IT and facilities and finance. They act as approachable, dependable enablers for the organisation, ensuring colleagues consistently receive timely, proactive and professional support. The role is varied and over time post-holders are expected to gain experience and expertise in a range of duties. This may include, for example: Administration Working closely with colleagues in operations, communications, philanthropy and or project teams: Being the first point of contact for new enquiries and correspondence for Purposeful Ventures, managing email mailboxes and postal mail; providing a high level of customer service and ensuring enquiries are dealt with promptly and effectively and/or forwarded to the correct team member to progress Managing calendars and coordinating meetings, room bookings, activities and social events, and Purposeful Ventures representation at external events, whilst ensuring participants have what they need and that arrangements run seamlessly Supporting the external IT support contractor, and coordinating help for staff where appropriate whilst ensuring all issues are resolved and colleagues feel supported throughout Supporting the efficient management of team and project documents and templates Ensuring the efficient management of our CRM information, including keeping records up to date, funds in/out and payment schedules Document administration, coordinating the issue, signing and filing of agreements, whilst ensuring a smooth and professional experience for all parties involved Finance administration Contribute to the smooth running of our finance processes by: Supporting the monitoring of our finance mailbox, responding to queries in a timely, helpful and polite manner Supporting our expense and approval software and flows, and supporting colleagues to navigate systems confidently and efficiently. Working with the wider team to set up new projects and payees Working our fundraising and delivery teams to support grant payments in and out, ensuring timely processing and proactive communication Office and facilities Ensuring that the Purposeful Ventures team has a pleasant, productive and welcoming working environment by: Making the Purposeful Ventures office a pleasant, productive, inspiring environment for staff and contractors to work and collaborate in, including fostering a welcoming atmosphere where people feel supported Keeping the Purposeful Ventures office well stocked with agreed supplies at all times Managing the day-to-day coordination of the office and office visitors, liaising with the building reception/office services as appropriate and acting as a warm, professional and helpful presence for all visitors Monitoring office IT equipment, ensuring items are working well and repaired swiftly and that staff have access to the facilities they need In this aspect of the role you will help set the tone of the workplace creating an atmosphere that is warm, efficient and supportive. Key Requirements This role will suit someone who enjoys and excels in varied administration and operations roles, making things work well for staff and clients, and delivering efficient customer service both internally and externally. You will naturally adopt a proactive and customer-focused approach and take pride in being responsive and solutions-focused. The successful candidate will be/have: Passionate about creating a fairer society where all young people thrive Basic understanding of general office procedures, administrative tasks and customer service principles Excellent communication skills, both written and verbal, with the ability to adapt communication styles to the situation and audience and be confident in approaching all staff to offer support Excellent organisational and time management skills, detail orientated and systematic with the ability to inject pace and ensure delivery of multiple moving parts of their work; able to prioritise requests for their time A genuine customer service mindset with a proactive and positive approach to supporting colleagues and external stakeholders The ability to understand when people need support, without being asked to do so Excellent interpersonal skills with experience of proactively developing and maintaining professional relationships Excellent numeracy skills, and a confident excel user Commitment to implementing and improving systems and processes, and always looking for ways to enhance the experience of those you support Reliable and punctual Ability to maintain confidentiality Right to work in the UK
Mar 03, 2026
Full time
Gain exposure to a breadth of charity roles across operations, communications and philanthropy and help ensure that Purposeful Ventures runs smoothly, efficiently and with a strong culture of proactive support. We are looking for an Operations Coordinator to join us on an ongoing temporary basis. Our Operations Coordinators help ensure that Purposeful Ventures runs smoothly and efficiently, while playing a key role in creating a responsive, supportive and service-oriented office environment You will work closely with the wider Operations team, as well as the wider business, taking a proactive and varied role in the running of Purposeful Ventures, our projects, systems and facilities. In doing so, you will act as a trusted point of support for colleagues, ensuring they feel enabled, informed and well supported. You will be anticipating and responding to team requirements so no two days will be the same for example, managing mailboxes and correspondence, signposting staff, coordinating diaries, organising events, setting up meeting rooms, undertaking research, minute taking, collecting data for month end reports, and ensuring meticulous data entry. You will approach tasks with responsiveness, professionalism and a solutions-focused mindset, ensuring that all colleagues experience an efficient and helpful service at all times. This role would suit someone keen to gain exposure to a breadth of charity administration roles across operations, IT and facilities and finance. To thrive in this role you will be organised, have fantastic attention to detail, excellent written and numerical skills, a strong can-do attitude and a willingness to proactively contribute to the team in multiple different ways. You will take pride in spotting where support is needed and step in without being asked. You will also enjoy working flexibly and collaboratively, forming strong working relationships and be motivated by making the workplace run seamlessly for everyone. Responsibilities and duties Our Operations Coordinators improve the efficiency and effectiveness of the Purposeful Ventures Team, by providing administration support across our functions including, operations, IT and facilities and finance. They act as approachable, dependable enablers for the organisation, ensuring colleagues consistently receive timely, proactive and professional support. The role is varied and over time post-holders are expected to gain experience and expertise in a range of duties. This may include, for example: Administration Working closely with colleagues in operations, communications, philanthropy and or project teams: Being the first point of contact for new enquiries and correspondence for Purposeful Ventures, managing email mailboxes and postal mail; providing a high level of customer service and ensuring enquiries are dealt with promptly and effectively and/or forwarded to the correct team member to progress Managing calendars and coordinating meetings, room bookings, activities and social events, and Purposeful Ventures representation at external events, whilst ensuring participants have what they need and that arrangements run seamlessly Supporting the external IT support contractor, and coordinating help for staff where appropriate whilst ensuring all issues are resolved and colleagues feel supported throughout Supporting the efficient management of team and project documents and templates Ensuring the efficient management of our CRM information, including keeping records up to date, funds in/out and payment schedules Document administration, coordinating the issue, signing and filing of agreements, whilst ensuring a smooth and professional experience for all parties involved Finance administration Contribute to the smooth running of our finance processes by: Supporting the monitoring of our finance mailbox, responding to queries in a timely, helpful and polite manner Supporting our expense and approval software and flows, and supporting colleagues to navigate systems confidently and efficiently. Working with the wider team to set up new projects and payees Working our fundraising and delivery teams to support grant payments in and out, ensuring timely processing and proactive communication Office and facilities Ensuring that the Purposeful Ventures team has a pleasant, productive and welcoming working environment by: Making the Purposeful Ventures office a pleasant, productive, inspiring environment for staff and contractors to work and collaborate in, including fostering a welcoming atmosphere where people feel supported Keeping the Purposeful Ventures office well stocked with agreed supplies at all times Managing the day-to-day coordination of the office and office visitors, liaising with the building reception/office services as appropriate and acting as a warm, professional and helpful presence for all visitors Monitoring office IT equipment, ensuring items are working well and repaired swiftly and that staff have access to the facilities they need In this aspect of the role you will help set the tone of the workplace creating an atmosphere that is warm, efficient and supportive. Key Requirements This role will suit someone who enjoys and excels in varied administration and operations roles, making things work well for staff and clients, and delivering efficient customer service both internally and externally. You will naturally adopt a proactive and customer-focused approach and take pride in being responsive and solutions-focused. The successful candidate will be/have: Passionate about creating a fairer society where all young people thrive Basic understanding of general office procedures, administrative tasks and customer service principles Excellent communication skills, both written and verbal, with the ability to adapt communication styles to the situation and audience and be confident in approaching all staff to offer support Excellent organisational and time management skills, detail orientated and systematic with the ability to inject pace and ensure delivery of multiple moving parts of their work; able to prioritise requests for their time A genuine customer service mindset with a proactive and positive approach to supporting colleagues and external stakeholders The ability to understand when people need support, without being asked to do so Excellent interpersonal skills with experience of proactively developing and maintaining professional relationships Excellent numeracy skills, and a confident excel user Commitment to implementing and improving systems and processes, and always looking for ways to enhance the experience of those you support Reliable and punctual Ability to maintain confidentiality Right to work in the UK
Set the bar for greatness The FA are excited to be searching for a National Development Manager - Volunteering, to join our Grassroots division. Reporting to the Senior Development Manager, Major Events & Volunteering, you will join a team of 2 others: the Euro 28 Legacy Manager, and an existing National Development Manager- Volunteering. We are seeking a proactive and passionate individual to drive greater representation of disabled volunteers and expand the number of off-pitch opportunities within the disability pathway. You will also grow the number of young volunteers (U25) and actively support the success and influence of the FA National Youth Council. A key focus of the role will be maximising engagement with off-pitch learning and development, ensuring club and league committee volunteers have access to training that meets their needs. You will also lead and support campaigns and events that recognise, celebrate and amplify the impact of volunteers across the game. What will you be doing? Disabled Volunteers/Disability Pathway volunteering: Build and manage the relationship with the partner organisation(s) that will maximise the impact and learning from the Volunteer Coordinator network across 5 cities. Develop and deliver interventions that support the growth of disabled volunteers and off-pitch volunteers in the disability pathway. Ensure our interventions and programmes are relevant, cutting-edge, impactful and responsive to the changing needs of the football population and that the 'voice' of disabled people is heard in the design of new solutions. Develop creative solutions to remove the barriers or exploit the opportunities that exist in grassroots football volunteering. Support the delivery of training interventions for grassroots volunteers, partner organisations and CFA staff that support disabled volunteers or volunteers in the disability pathway. Young Volunteers: To manage and provide the required support to enable a successful and safe FA Youth Council, including recruitment of members, meeting content co-creation and meeting implementation (online and in-person meetings, evenings and weekends) To deliver safe and successful FA Youth Council-related programmes (including the FA Leadership Academy), that support a boost in the representation of young volunteers in clubs and leagues. To design, deliver and or procure ongoing professional development, including coaching and mentoring, that meets the needs of the FA Youth Council's members and is aligned to their Game Plan. In partnership with the FA Youth Council, inform and influence internal and external stakeholders (e.g. FA Council, County FAs, clubs) to enable the game to meet the needs of young people. Grow the number of young volunteers in club and league committees (including chair/treasurer/club secretary/volunteer coordinator, and marketing roles) Be relentless in the search for knowledge and understanding of the issues and develop resources and interventions to empower clubs to grow their young volunteer base. Learning and Development: To deliver, promote and maximise the take-up of existing learning opportunities for off-pitch volunteers (Club Maker, Run Football Club and League Editions and Behaviour Development Compass) Create and implement procedures that ensure learning is registered and the needs of new volunteers are incorporated into future learning opportunities. Collaborate with Club, England Football, learning and Education partner colleagues to support an accessible learning pathway for volunteers from 'unaware' to 'interested' to 'involved' to 'invested' Teamwork Develop strong relationships with Inclusion in Sport charities, County Football Associations, Education Partners, FA National Youth Council, England Football Learning and learning and development consultants, as well as volunteers, including mentors from the FA Leadership Academy. Support club volunteers with learning and development opportunities, equipping them with the necessary skills and knowledge to excel. Contribute and maintain effective communication with the Grassroots Development Senior Management Team and ensure new interventions are developed to achieve maximum impact and drive transformational change. Support the design and development of learning for the CFA workforce to enable them to transform the volunteer experience for young or disabled volunteers. Relationships and Influence: Develop strong relationships with Access Sport, County Football Association, Football Development Officers, FA National Youth Council and mentors from the FA Leadership Academy. Consultants who provide added value across the learning and development of young and or disability pathway volunteers. Development Team casual staff, including Ambassadors who engage with clubs and volunteers. EDI team colleagues and the community of practice, supporting the diversification of volunteers. Other: Executes additional tasks as required to meet the FA's changing priorities. Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete an enhanced DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance. What are we looking for? Essential for the role: Demonstrate creative delivery approaches to diverse audiences. Ability to manage, prioritise and complete work across multiple streams and deadlines. Ability to work independently. 2 years of event management and delivery experience. Communicate effectively with a range of stakeholders (including via presentations) Experience of County Football Associations, and grassroots football (paid and voluntary role(s) Degree and or 3 years' experience in relevant subject, e.g. Sports Development, Event Management, Education. Experience of volunteering or managing volunteers. Experience and evidence of developing individuals and networks. Beneficial to have: Experience of grassroots football voluntary roles. Knowledge and understanding of Football Development. Knowledge and understanding of the technical requirements of football at various ages, stages, and pathways. Evidence of ongoing professional development. We can confirm that interview dates will be held at Wembley Stadium on W/C Monday 13th April. What's in it for you? We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders. We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below: Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being. Free, nutritious lunches at Wembley Stadium and St. George's Park. Free private medical cover. A contributory pension scheme. An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave ( based on a full-time, permanent contract ) A hybrid working model which offers greater flexibility. For more information on what it is like to work at The FA, please visit our FA Careers page, via the button below. Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page. We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work. We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
Mar 03, 2026
Full time
Set the bar for greatness The FA are excited to be searching for a National Development Manager - Volunteering, to join our Grassroots division. Reporting to the Senior Development Manager, Major Events & Volunteering, you will join a team of 2 others: the Euro 28 Legacy Manager, and an existing National Development Manager- Volunteering. We are seeking a proactive and passionate individual to drive greater representation of disabled volunteers and expand the number of off-pitch opportunities within the disability pathway. You will also grow the number of young volunteers (U25) and actively support the success and influence of the FA National Youth Council. A key focus of the role will be maximising engagement with off-pitch learning and development, ensuring club and league committee volunteers have access to training that meets their needs. You will also lead and support campaigns and events that recognise, celebrate and amplify the impact of volunteers across the game. What will you be doing? Disabled Volunteers/Disability Pathway volunteering: Build and manage the relationship with the partner organisation(s) that will maximise the impact and learning from the Volunteer Coordinator network across 5 cities. Develop and deliver interventions that support the growth of disabled volunteers and off-pitch volunteers in the disability pathway. Ensure our interventions and programmes are relevant, cutting-edge, impactful and responsive to the changing needs of the football population and that the 'voice' of disabled people is heard in the design of new solutions. Develop creative solutions to remove the barriers or exploit the opportunities that exist in grassroots football volunteering. Support the delivery of training interventions for grassroots volunteers, partner organisations and CFA staff that support disabled volunteers or volunteers in the disability pathway. Young Volunteers: To manage and provide the required support to enable a successful and safe FA Youth Council, including recruitment of members, meeting content co-creation and meeting implementation (online and in-person meetings, evenings and weekends) To deliver safe and successful FA Youth Council-related programmes (including the FA Leadership Academy), that support a boost in the representation of young volunteers in clubs and leagues. To design, deliver and or procure ongoing professional development, including coaching and mentoring, that meets the needs of the FA Youth Council's members and is aligned to their Game Plan. In partnership with the FA Youth Council, inform and influence internal and external stakeholders (e.g. FA Council, County FAs, clubs) to enable the game to meet the needs of young people. Grow the number of young volunteers in club and league committees (including chair/treasurer/club secretary/volunteer coordinator, and marketing roles) Be relentless in the search for knowledge and understanding of the issues and develop resources and interventions to empower clubs to grow their young volunteer base. Learning and Development: To deliver, promote and maximise the take-up of existing learning opportunities for off-pitch volunteers (Club Maker, Run Football Club and League Editions and Behaviour Development Compass) Create and implement procedures that ensure learning is registered and the needs of new volunteers are incorporated into future learning opportunities. Collaborate with Club, England Football, learning and Education partner colleagues to support an accessible learning pathway for volunteers from 'unaware' to 'interested' to 'involved' to 'invested' Teamwork Develop strong relationships with Inclusion in Sport charities, County Football Associations, Education Partners, FA National Youth Council, England Football Learning and learning and development consultants, as well as volunteers, including mentors from the FA Leadership Academy. Support club volunteers with learning and development opportunities, equipping them with the necessary skills and knowledge to excel. Contribute and maintain effective communication with the Grassroots Development Senior Management Team and ensure new interventions are developed to achieve maximum impact and drive transformational change. Support the design and development of learning for the CFA workforce to enable them to transform the volunteer experience for young or disabled volunteers. Relationships and Influence: Develop strong relationships with Access Sport, County Football Association, Football Development Officers, FA National Youth Council and mentors from the FA Leadership Academy. Consultants who provide added value across the learning and development of young and or disability pathway volunteers. Development Team casual staff, including Ambassadors who engage with clubs and volunteers. EDI team colleagues and the community of practice, supporting the diversification of volunteers. Other: Executes additional tasks as required to meet the FA's changing priorities. Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete an enhanced DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance. What are we looking for? Essential for the role: Demonstrate creative delivery approaches to diverse audiences. Ability to manage, prioritise and complete work across multiple streams and deadlines. Ability to work independently. 2 years of event management and delivery experience. Communicate effectively with a range of stakeholders (including via presentations) Experience of County Football Associations, and grassroots football (paid and voluntary role(s) Degree and or 3 years' experience in relevant subject, e.g. Sports Development, Event Management, Education. Experience of volunteering or managing volunteers. Experience and evidence of developing individuals and networks. Beneficial to have: Experience of grassroots football voluntary roles. Knowledge and understanding of Football Development. Knowledge and understanding of the technical requirements of football at various ages, stages, and pathways. Evidence of ongoing professional development. We can confirm that interview dates will be held at Wembley Stadium on W/C Monday 13th April. What's in it for you? We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders. We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below: Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being. Free, nutritious lunches at Wembley Stadium and St. George's Park. Free private medical cover. A contributory pension scheme. An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave ( based on a full-time, permanent contract ) A hybrid working model which offers greater flexibility. For more information on what it is like to work at The FA, please visit our FA Careers page, via the button below. Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page. We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work. We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
Facilities Coordinator - 6 Month FTC Your new company You will be joining a well established and forward thinking organisation with a strong commitment to operational excellence. The office is based in Bristol City Centre. Your new role As the Facilities Coordinator, you will be responsible for the effective coordination of all facilities related activities across the site. Acting as the first point of contact for all facilities queries Coordinating maintenance activities, scheduling repairs and tracking progress Managing relationships with external suppliers and contractors Conducting regular site inspections to ensure a safe and compliant environment Supporting space planning, office moves and general workplace improvements Maintaining accurate records, logs and documentation Assisting with procurement of equipment and facilities services Ensuring adherence to health, safety and environmental policies What you'll need to succeed Previous experience in a facilities administrator or coordination role Strong organisational and multitasking skills Excellent communication and stakeholder management abilities Confidence in working with contractors and external service providers A proactive approach and the ability to take ownership of tasks Good knowledge of health and safety practices Competency in MS Office and ideally experience using CAFM or similar systems What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Mar 03, 2026
Seasonal
Facilities Coordinator - 6 Month FTC Your new company You will be joining a well established and forward thinking organisation with a strong commitment to operational excellence. The office is based in Bristol City Centre. Your new role As the Facilities Coordinator, you will be responsible for the effective coordination of all facilities related activities across the site. Acting as the first point of contact for all facilities queries Coordinating maintenance activities, scheduling repairs and tracking progress Managing relationships with external suppliers and contractors Conducting regular site inspections to ensure a safe and compliant environment Supporting space planning, office moves and general workplace improvements Maintaining accurate records, logs and documentation Assisting with procurement of equipment and facilities services Ensuring adherence to health, safety and environmental policies What you'll need to succeed Previous experience in a facilities administrator or coordination role Strong organisational and multitasking skills Excellent communication and stakeholder management abilities Confidence in working with contractors and external service providers A proactive approach and the ability to take ownership of tasks Good knowledge of health and safety practices Competency in MS Office and ideally experience using CAFM or similar systems What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Job Title: Workplace Office Coordinator Location: West London Hybrid: 4 days office, Fridays at home We're looking for an exceptional Workplace Office Coordinator to keep my client's office running smoothly, support brand events, and create an amazing employee experience. This is a hands-on, dynamic role that combines office management, event coordination, brand content, and HR support. Key Responsibilities Manage day-to-day office operations, supplies, vendors, IT/facilities, and Health & Safety Coordinate onboarding and offboarding, setting up workstations and induction schedules Plan and deliver internal events, team socials, and brand activations Support setting up events for TikTok and Instagram content, showcasing office life and brand activations Organise logistics, suppliers, and on-the-day execution for events Keep the office running smoothly using Slack, Google Workspace, and other tools Be the go-to contact for workplace support and senior leadership needs Review CVs, assist with shortlisting, and help coordinate interviews About You 3+ years in office, workplace, or facilities coordination Highly organised, proactive, and able to manage multiple priorities in a fast-paced environment Comfortable supporting events, social media, and recruitment processes Skilled with Slack, Google Workspace, and general office tools Passionate about employee experience and creating a world-class workplace Strong generalist with the confidence to take ownership and work independently
Mar 03, 2026
Full time
Job Title: Workplace Office Coordinator Location: West London Hybrid: 4 days office, Fridays at home We're looking for an exceptional Workplace Office Coordinator to keep my client's office running smoothly, support brand events, and create an amazing employee experience. This is a hands-on, dynamic role that combines office management, event coordination, brand content, and HR support. Key Responsibilities Manage day-to-day office operations, supplies, vendors, IT/facilities, and Health & Safety Coordinate onboarding and offboarding, setting up workstations and induction schedules Plan and deliver internal events, team socials, and brand activations Support setting up events for TikTok and Instagram content, showcasing office life and brand activations Organise logistics, suppliers, and on-the-day execution for events Keep the office running smoothly using Slack, Google Workspace, and other tools Be the go-to contact for workplace support and senior leadership needs Review CVs, assist with shortlisting, and help coordinate interviews About You 3+ years in office, workplace, or facilities coordination Highly organised, proactive, and able to manage multiple priorities in a fast-paced environment Comfortable supporting events, social media, and recruitment processes Skilled with Slack, Google Workspace, and general office tools Passionate about employee experience and creating a world-class workplace Strong generalist with the confidence to take ownership and work independently
Business Support Coordinator (9-Month FTC) Are you ready to take your career to the next level with an exciting opportunity in the heart of Manchester? Our client is on the lookout for a Business Support Coordinator to join their dynamic team for a 9-month fixed-term contract. If you thrive in a fast-paced environment and are eager to contribute to a collaborative team, this role could be perfect for you! Location: Manchester City Centre Salary: 28,000 - 30,000 per annum Commute: Just a 14-minute walk from Manchester Piccadilly train station and 9 minutes from Market Street tram stop! Hours: 35 hour week, either 8.30-4.30, 9-5 or 9.30-5.30 This is an office based role Benefits: 25 days holiday, private medical, pension matching, EAP, volunteering days Key Responsibilities: As a Business Support Coordinator, you will play an essential role in supporting teams and managing critical administrative tasks. Your day-to-day activities will include: Assisting with client tasks and maintaining accurate information in the database. Coordinating the preparation and formatting of tender documentation and client reports. Organizing meetings, travel arrangements, and accommodation for team members. Providing front-of-house support and managing incoming and outgoing office correspondence. Collaborating with various departments to ensure seamless communication and client service. What We're Looking For: To excel in this role, you should bring: Strong administrative skills with keen attention to detail. Previous experience managing tenders and complex documentation. Good time-management abilities, ensuring deadlines are met. Proficiency in Microsoft Office - Word, Excel, Outlook, PowerPoint A friendly, professional demeanor and a strong focus on delivering exceptional customer service. Personal Attributes: You should be organized, reliable, and adaptable, able to maintain composure under pressure. Building positive relationships with colleagues, clients, and suppliers is crucial to your success in this role. To apply please send your CV to (url removed) or call (phone number removed) Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 02, 2026
Contractor
Business Support Coordinator (9-Month FTC) Are you ready to take your career to the next level with an exciting opportunity in the heart of Manchester? Our client is on the lookout for a Business Support Coordinator to join their dynamic team for a 9-month fixed-term contract. If you thrive in a fast-paced environment and are eager to contribute to a collaborative team, this role could be perfect for you! Location: Manchester City Centre Salary: 28,000 - 30,000 per annum Commute: Just a 14-minute walk from Manchester Piccadilly train station and 9 minutes from Market Street tram stop! Hours: 35 hour week, either 8.30-4.30, 9-5 or 9.30-5.30 This is an office based role Benefits: 25 days holiday, private medical, pension matching, EAP, volunteering days Key Responsibilities: As a Business Support Coordinator, you will play an essential role in supporting teams and managing critical administrative tasks. Your day-to-day activities will include: Assisting with client tasks and maintaining accurate information in the database. Coordinating the preparation and formatting of tender documentation and client reports. Organizing meetings, travel arrangements, and accommodation for team members. Providing front-of-house support and managing incoming and outgoing office correspondence. Collaborating with various departments to ensure seamless communication and client service. What We're Looking For: To excel in this role, you should bring: Strong administrative skills with keen attention to detail. Previous experience managing tenders and complex documentation. Good time-management abilities, ensuring deadlines are met. Proficiency in Microsoft Office - Word, Excel, Outlook, PowerPoint A friendly, professional demeanor and a strong focus on delivering exceptional customer service. Personal Attributes: You should be organized, reliable, and adaptable, able to maintain composure under pressure. Building positive relationships with colleagues, clients, and suppliers is crucial to your success in this role. To apply please send your CV to (url removed) or call (phone number removed) Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Join Ferrovial: Where Innovation Meets Opportunity Are you ready to elevate your career with a global leader in infrastructure solving complex problems and generating a positive outcome on people's lives? At Ferrovial, we are not just a company; we are a community of innovators and trailblazers. Listed on three major stock markets: Nasdaq (US), Euronext Amsterdam (Netherlands) and IBEX 35 (Spain), we are also member of the Dow Jones Sustainability Index and FTSE4Good. We operate in more than 15 countries and have a workforce of over 24,000 professionals worldwide, including Highways, Airports, Construction, and Energy. Ferrovial Construction is internationally recognized for its capacity to design and build civil engineering and construction projects, mainly in large transportation infrastructure. Its track-record to date includes more than 304 miles of tunnels, 11,930 miles of roads (including 2,485 miles of highways), 2920 miles of railroad lines (including 434 miles of high-speed railroads) and 16,994 miles of road maintenance and repair. Why Ferrovial? Global presence, local impact: Be part of a company that is shaping the future of infrastructure worldwide, with challenging roles and projects that make a real difference. Collaborative excellence: Work alongside talented professionals in a collaborative environment where your ideas and contributions are valued. Inclusive Culture: Thrive in an innovative and respectful workplace that values every voice, celebrates what makes us unique and turns differences into innovation. Career growth: Benefit from global and cross-business unit mobility, with development processes designed to ensure your professional growth. Compelling benefits and employee wellbeing: Enjoy a comprehensive benefits package that rewards your hard work and dedication and take advantage of initiatives designed to support your physical and psychological health. Productivity tools: Utilize cutting-edge tools like Microsoft Copilot to enhance your productivity and efficiency. Job Description: Senior Project Manager - Sewage Treatment Works Reports to: Project Director Project: Slough - Extension of an operational sewage treatment plant (STW) Location: First year in Central London, then in Slough. Role Summary We are seeking an experienced Senior Project Manager with a strong background in water/wastewater infrastructure to lead the extension of a live sewage treatment works that must maintain full operations throughout construction. The candidate will own end-to-end delivery (scope, programme, budget, quality, safety, environmental compliance) while ensuring a seamless coordination with Thames' Water's operational team, strict adherence to Thames' Water procedures and standards, and effective management of multidisciplinary engineering and delivery teams (civil, mechanical, electrical, chemical/process). Key Responsibilities: Lead the full project lifecycle from project initiation, design coordination, procurement, construction, commissioning, to handover/closeout. Plan and sequence the works to ensure a full coordination with the existing treatment processes, avoiding any unplanned outages, including a meticulously management of the isolations and live interfaces. Establish and maintain the Project Execution Plan, programme, cost plan, risk register, and change control in line with client and internal governance. Serve as the primary point of contact for Thames' Water and their operational representatives; chair progress, risk, and interface meetings. Coordinate permits, isolation plans, and method approvals with the Thames' Water operational team to safeguard continuity of service and compliance with permit-to-work systems. Manage regulatory, statutory, and third-party stakeholders (e.g., local authorities, EA interfaces, utilities). Champion a safety-first culture; ensure compliance with CDM Regulations, RAMS, LOTO, confined space controls, temporary works, lifting operations, and process safety protocols. Ensure robust environmental management: pollution prevention, odour control, sludge handling, silt and noise/dust management, and wastewater discharge compliance. Oversee quality assurance/quality control, ITPs, and documentation to meet client acceptance criteria. Coordinate civil, structural, mechanical, electrical, instrumentation & control, and process/chemical engineering inputs; ensure design constructability and operability. Oversee integration of M&E plant, MCCs, SCADA/telemetry, and process tie-ins with live assets, plan staged commissioning and performance testing. Own cost performance: forecasting, earned value, change management, early warnings, and contract administration (e.g., NEC forms). Lead procurement of subcontractors, OEMs, and long lead items; manage supplier performance and technical submittals. Maintain a realistic, risk-adjusted programme; implement recovery plans as needed. Lead commissioning strategy and phased cutovers; ensure robust testing, O&M documentation, training, spares, asset tagging, and clean handover aligned to Thames' Water requirements. Manage and mentor the project team; allocate resources effectively across planning, engineering, commercial, and site delivery functions. Drive high-performance collaboration, clear communications, and proactive issue resolution. Qualification, skills and experience: Degree in Engineering (Civil, Mechanical, Electrical, Chemical/Process, or related discipline). Experience delivering water/wastewater infrastructure projects (treatment works, networks, or major AMP frameworks). Demonstrable experience delivering construction projects on live/operational sewage treatment plants without service interruption. In-depth knowledge of Thames' Water procedures, standards, and permit-to-work systems (e.g., isolations, method approvals, operational interfaces, documentation and assurance expectations). Proven track record managing multidisciplinary teams (civil, mechanical, electrical, chemical/process) through design, construction, commissioning, and handover. Strong H&S leadership with excellent command of CDM Regulations, RAMS, temporary works, and process safety in water environments. Solid commercial acumen (NEC contract administration, cost control, risk/change management). Excellent stakeholder management, written and verbal communication, and meeting leadership skills. IOSH/NEBOSH or equivalent H&S qualification; Temporary Works Supervisor/Coordinator experience (desirable). Confined Space appreciation/awareness; LOTO and electrical isolation familiarity in live MCC/controls environments (desirable). Experience with SCADA integration, telemetry, OEM process packages, and staged commissioning on live assets (desirable). Familiarity with digital delivery tools (BIM, CDEs, Power BI dashboards, document control systems), desirable. CSCS (Manager/Professional) or equivalent. SMSTS. Please note that this job description does not represent a comprehensive list of activities and employees may be requested to undertake other reasonable duties. Project description The £80 million upgrade of Slough Sewage Treatment Works for Thames' Water will be carried out by Ferrovial Construction and Cadagua, working together as a joint venture. This project aims to improve the resilience and sustainability of Slough STW, ensuring it meets tougher Environment Agency standards and achieves better environmental performance. Improvements include expanded treatment capacity, advanced systems for removing ammonia and phosphorus, upgraded storm flow management, and robust new power infrastructure. The partnership combines Ferrovial Construction's expertise in UK infrastructure projects with Cadagua's broad experience in international water treatment. Seize the challenge. Move the world together! Innovative, creative, respectful, and diverse are some of the ways we describe ourselves. We are motivated by challenges, and we collaborate across our business units to move the world together. Your journey to a fulfilling career starts here! Ferrovial is an equal opportunity employer. We treat all jobs applications equally, regardless of gender, color, race, ethnicity, religion, national origin, age, disability, pregnancy, sexual orientation, gender identity and expression, covered veteran status or protected genetic information (each, a "Protected Class"), or any other protected class in accordance with applicable laws.
Mar 02, 2026
Full time
Join Ferrovial: Where Innovation Meets Opportunity Are you ready to elevate your career with a global leader in infrastructure solving complex problems and generating a positive outcome on people's lives? At Ferrovial, we are not just a company; we are a community of innovators and trailblazers. Listed on three major stock markets: Nasdaq (US), Euronext Amsterdam (Netherlands) and IBEX 35 (Spain), we are also member of the Dow Jones Sustainability Index and FTSE4Good. We operate in more than 15 countries and have a workforce of over 24,000 professionals worldwide, including Highways, Airports, Construction, and Energy. Ferrovial Construction is internationally recognized for its capacity to design and build civil engineering and construction projects, mainly in large transportation infrastructure. Its track-record to date includes more than 304 miles of tunnels, 11,930 miles of roads (including 2,485 miles of highways), 2920 miles of railroad lines (including 434 miles of high-speed railroads) and 16,994 miles of road maintenance and repair. Why Ferrovial? Global presence, local impact: Be part of a company that is shaping the future of infrastructure worldwide, with challenging roles and projects that make a real difference. Collaborative excellence: Work alongside talented professionals in a collaborative environment where your ideas and contributions are valued. Inclusive Culture: Thrive in an innovative and respectful workplace that values every voice, celebrates what makes us unique and turns differences into innovation. Career growth: Benefit from global and cross-business unit mobility, with development processes designed to ensure your professional growth. Compelling benefits and employee wellbeing: Enjoy a comprehensive benefits package that rewards your hard work and dedication and take advantage of initiatives designed to support your physical and psychological health. Productivity tools: Utilize cutting-edge tools like Microsoft Copilot to enhance your productivity and efficiency. Job Description: Senior Project Manager - Sewage Treatment Works Reports to: Project Director Project: Slough - Extension of an operational sewage treatment plant (STW) Location: First year in Central London, then in Slough. Role Summary We are seeking an experienced Senior Project Manager with a strong background in water/wastewater infrastructure to lead the extension of a live sewage treatment works that must maintain full operations throughout construction. The candidate will own end-to-end delivery (scope, programme, budget, quality, safety, environmental compliance) while ensuring a seamless coordination with Thames' Water's operational team, strict adherence to Thames' Water procedures and standards, and effective management of multidisciplinary engineering and delivery teams (civil, mechanical, electrical, chemical/process). Key Responsibilities: Lead the full project lifecycle from project initiation, design coordination, procurement, construction, commissioning, to handover/closeout. Plan and sequence the works to ensure a full coordination with the existing treatment processes, avoiding any unplanned outages, including a meticulously management of the isolations and live interfaces. Establish and maintain the Project Execution Plan, programme, cost plan, risk register, and change control in line with client and internal governance. Serve as the primary point of contact for Thames' Water and their operational representatives; chair progress, risk, and interface meetings. Coordinate permits, isolation plans, and method approvals with the Thames' Water operational team to safeguard continuity of service and compliance with permit-to-work systems. Manage regulatory, statutory, and third-party stakeholders (e.g., local authorities, EA interfaces, utilities). Champion a safety-first culture; ensure compliance with CDM Regulations, RAMS, LOTO, confined space controls, temporary works, lifting operations, and process safety protocols. Ensure robust environmental management: pollution prevention, odour control, sludge handling, silt and noise/dust management, and wastewater discharge compliance. Oversee quality assurance/quality control, ITPs, and documentation to meet client acceptance criteria. Coordinate civil, structural, mechanical, electrical, instrumentation & control, and process/chemical engineering inputs; ensure design constructability and operability. Oversee integration of M&E plant, MCCs, SCADA/telemetry, and process tie-ins with live assets, plan staged commissioning and performance testing. Own cost performance: forecasting, earned value, change management, early warnings, and contract administration (e.g., NEC forms). Lead procurement of subcontractors, OEMs, and long lead items; manage supplier performance and technical submittals. Maintain a realistic, risk-adjusted programme; implement recovery plans as needed. Lead commissioning strategy and phased cutovers; ensure robust testing, O&M documentation, training, spares, asset tagging, and clean handover aligned to Thames' Water requirements. Manage and mentor the project team; allocate resources effectively across planning, engineering, commercial, and site delivery functions. Drive high-performance collaboration, clear communications, and proactive issue resolution. Qualification, skills and experience: Degree in Engineering (Civil, Mechanical, Electrical, Chemical/Process, or related discipline). Experience delivering water/wastewater infrastructure projects (treatment works, networks, or major AMP frameworks). Demonstrable experience delivering construction projects on live/operational sewage treatment plants without service interruption. In-depth knowledge of Thames' Water procedures, standards, and permit-to-work systems (e.g., isolations, method approvals, operational interfaces, documentation and assurance expectations). Proven track record managing multidisciplinary teams (civil, mechanical, electrical, chemical/process) through design, construction, commissioning, and handover. Strong H&S leadership with excellent command of CDM Regulations, RAMS, temporary works, and process safety in water environments. Solid commercial acumen (NEC contract administration, cost control, risk/change management). Excellent stakeholder management, written and verbal communication, and meeting leadership skills. IOSH/NEBOSH or equivalent H&S qualification; Temporary Works Supervisor/Coordinator experience (desirable). Confined Space appreciation/awareness; LOTO and electrical isolation familiarity in live MCC/controls environments (desirable). Experience with SCADA integration, telemetry, OEM process packages, and staged commissioning on live assets (desirable). Familiarity with digital delivery tools (BIM, CDEs, Power BI dashboards, document control systems), desirable. CSCS (Manager/Professional) or equivalent. SMSTS. Please note that this job description does not represent a comprehensive list of activities and employees may be requested to undertake other reasonable duties. Project description The £80 million upgrade of Slough Sewage Treatment Works for Thames' Water will be carried out by Ferrovial Construction and Cadagua, working together as a joint venture. This project aims to improve the resilience and sustainability of Slough STW, ensuring it meets tougher Environment Agency standards and achieves better environmental performance. Improvements include expanded treatment capacity, advanced systems for removing ammonia and phosphorus, upgraded storm flow management, and robust new power infrastructure. The partnership combines Ferrovial Construction's expertise in UK infrastructure projects with Cadagua's broad experience in international water treatment. Seize the challenge. Move the world together! Innovative, creative, respectful, and diverse are some of the ways we describe ourselves. We are motivated by challenges, and we collaborate across our business units to move the world together. Your journey to a fulfilling career starts here! Ferrovial is an equal opportunity employer. We treat all jobs applications equally, regardless of gender, color, race, ethnicity, religion, national origin, age, disability, pregnancy, sexual orientation, gender identity and expression, covered veteran status or protected genetic information (each, a "Protected Class"), or any other protected class in accordance with applicable laws.
We're really excited to be recruiting for this successful, interesting and expanding manufacturing business in their search for a Customer Service Coordinator to work as part of a team of 5. Please find all the details below: Job Title: Customer Service Coordinator Location: Whitstable, Kent Salary: 25,000 - 27,000 Hours: Monday to Thursday 8am to 4:30pm and Friday 8am to 1:30pm Hybrid: Hybrid working is available and there is a "Work from Office/Work from Home" rota that operates within the department to ensure that there is always someone is available at the site. Duration: 12 month FTC Benefits: 25 days annual leave + bank holidays, increasing with length of service Cycle to work scheme Employee discount on Dell PCs Employee Assistance Programme - 24-hour telephone line, counselling, financial support tools and much more! Life assurance scheme Income protection scheme Matched pension contribution up to 6% Earn extra mile vouchers of up to 50 for going the extra mile On site part subsidised canteen Free onsite parking Free sight test vouchers Yearly occupational health assessments Career progression As a Customer Service Coordinator your main duties and tasks would be: Processing of customer orders and quotations within set KPIs To establish and build strong customer relationships, in order to deliver excellent levels of customer service Using the systems and tools available, prepare all customer quotations, using guidelines and system requirements. To ensure export compliance when processing quotations and orders. Proactive quote follow up and negotiate where required. To have an understanding of pricing, value and margin in order to win orders from quotations. Liaise with our Commercial Team, Product Group Managers, Procurement and any other supporting departments, to build accurate pricing and lead times. Progressing orders through to shipment using the systems/tools and supporting departments to achieve this. Proactive communication with the customer throughout the quotation and order life cycle Proactively review, investigate and escalate customer complaints where applicable Acquire technical product experience with a willingness to understand the company product offer so as to process basic technical queries along with the ability to understand company products, competition products, and various specifications. Assist with external sales requirements relating to Customer and ordering information. Understand customer markets and ensure any market intelligence is passed to the relevant company contact. Interfaces between customers and other functions within the organisation to provide service to new and existing customers, and makes relevant business decisions for Route to Market Identify new sales opportunities and act on them accordingly or pass them to the relevant Company contact. To contact potential customers and present company products and services in order to maximise sales. To interface with clients and to support the Business Development Managers. To understand and implement company organisation, services and standards Cross selling and up selling. Ensure the office, emails, phones and faxes are covered between the opening hours of 08:00 and 16:30 Monday to Thursday and 08:00 and 13:30 on Friday. Undertake training as required so as to better develop self and team service offer. Work to a high customer service standard ensuring each situation is dealt with efficiently, professionally and in a timely manner. To ensure holiday and sickness cover for the department Participate in reviews with line manager. Develop ideas so as to improve on the service offer of the team. Process and be involved in activities as directed by the line manager in support of the sales and marketing strategy. Assist with specific project work as and when needed Carry out such other duties that may be reasonably requested by the Company. Ideal skills and experience for the position: Customer service experience within an office environment Accurate order processing Commercial business Knowledge IT knowledge to intermediate level Next steps: If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company. Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Consultant) or Nicola (Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 02, 2026
Contractor
We're really excited to be recruiting for this successful, interesting and expanding manufacturing business in their search for a Customer Service Coordinator to work as part of a team of 5. Please find all the details below: Job Title: Customer Service Coordinator Location: Whitstable, Kent Salary: 25,000 - 27,000 Hours: Monday to Thursday 8am to 4:30pm and Friday 8am to 1:30pm Hybrid: Hybrid working is available and there is a "Work from Office/Work from Home" rota that operates within the department to ensure that there is always someone is available at the site. Duration: 12 month FTC Benefits: 25 days annual leave + bank holidays, increasing with length of service Cycle to work scheme Employee discount on Dell PCs Employee Assistance Programme - 24-hour telephone line, counselling, financial support tools and much more! Life assurance scheme Income protection scheme Matched pension contribution up to 6% Earn extra mile vouchers of up to 50 for going the extra mile On site part subsidised canteen Free onsite parking Free sight test vouchers Yearly occupational health assessments Career progression As a Customer Service Coordinator your main duties and tasks would be: Processing of customer orders and quotations within set KPIs To establish and build strong customer relationships, in order to deliver excellent levels of customer service Using the systems and tools available, prepare all customer quotations, using guidelines and system requirements. To ensure export compliance when processing quotations and orders. Proactive quote follow up and negotiate where required. To have an understanding of pricing, value and margin in order to win orders from quotations. Liaise with our Commercial Team, Product Group Managers, Procurement and any other supporting departments, to build accurate pricing and lead times. Progressing orders through to shipment using the systems/tools and supporting departments to achieve this. Proactive communication with the customer throughout the quotation and order life cycle Proactively review, investigate and escalate customer complaints where applicable Acquire technical product experience with a willingness to understand the company product offer so as to process basic technical queries along with the ability to understand company products, competition products, and various specifications. Assist with external sales requirements relating to Customer and ordering information. Understand customer markets and ensure any market intelligence is passed to the relevant company contact. Interfaces between customers and other functions within the organisation to provide service to new and existing customers, and makes relevant business decisions for Route to Market Identify new sales opportunities and act on them accordingly or pass them to the relevant Company contact. To contact potential customers and present company products and services in order to maximise sales. To interface with clients and to support the Business Development Managers. To understand and implement company organisation, services and standards Cross selling and up selling. Ensure the office, emails, phones and faxes are covered between the opening hours of 08:00 and 16:30 Monday to Thursday and 08:00 and 13:30 on Friday. Undertake training as required so as to better develop self and team service offer. Work to a high customer service standard ensuring each situation is dealt with efficiently, professionally and in a timely manner. To ensure holiday and sickness cover for the department Participate in reviews with line manager. Develop ideas so as to improve on the service offer of the team. Process and be involved in activities as directed by the line manager in support of the sales and marketing strategy. Assist with specific project work as and when needed Carry out such other duties that may be reasonably requested by the Company. Ideal skills and experience for the position: Customer service experience within an office environment Accurate order processing Commercial business Knowledge IT knowledge to intermediate level Next steps: If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company. Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Consultant) or Nicola (Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title: Renewals & Customer Service Representative Location: Liverpool, Hybrid Salary: 25,877 to 27,515 Plus up to 2,000 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time The Insurance Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture, the Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. If you are a self-motivated individual who can build rapport with people from all backgrounds this could be an excellent opportunity for you to join an established Insurance company within the heart of Liverpool City Centre. Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What you will be doing: Quoting and closing new business enquiries Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner What we're looking for: Somebody who will run through walls for our customers Prepared to challenge the status quo Be prepared to succeed together as a team player Smart decision maker Clear and effective communication skills Ability to assist with clients of all ages and backgrounds Excellent organisational skills and ability to prioritise work Strong literacy & numeracy skills Ability to develop relationships from scratch Excellent telephone manner About Acorn Insurance: With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025. Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture: Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits! Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Renewals Specialist, Insurance Renewals Representative, Customer Success & Renewals Specialist, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Client Retention Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, Customer Service Representative may also be considered for this role.
Mar 02, 2026
Full time
Job Title: Renewals & Customer Service Representative Location: Liverpool, Hybrid Salary: 25,877 to 27,515 Plus up to 2,000 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time The Insurance Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture, the Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. If you are a self-motivated individual who can build rapport with people from all backgrounds this could be an excellent opportunity for you to join an established Insurance company within the heart of Liverpool City Centre. Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What you will be doing: Quoting and closing new business enquiries Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner What we're looking for: Somebody who will run through walls for our customers Prepared to challenge the status quo Be prepared to succeed together as a team player Smart decision maker Clear and effective communication skills Ability to assist with clients of all ages and backgrounds Excellent organisational skills and ability to prioritise work Strong literacy & numeracy skills Ability to develop relationships from scratch Excellent telephone manner About Acorn Insurance: With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025. Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture: Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits! Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Renewals Specialist, Insurance Renewals Representative, Customer Success & Renewals Specialist, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Client Retention Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, Customer Service Representative may also be considered for this role.
Job Title: Project Coordinator Location: Swindon Reporting to: Managing Director / Commercial Director Salary: 38,000- 43,000 depending on experience Hours: Monday- Friday 8.00am- 5pm with 1 hour for Lunch (Office Based) Role Overview Our client, a leading supplier of PPE and safety supplies is seeking a highly organised, commercially aware and customer-facing Project Coordinator to lead the onboarding and mobilisation of new clients. Based in their offices in Swindon, you will be responsible for coordinating all internal functions and customer stakeholders to ensure seamless onboarding, implementation and large-scale contract mobilisations. You will oversee everything that needs to happen to successfully set up and launch a new client contract after it's been won. The successful candidate will act as the central point of control, ensuring projects are delivered on time, on budget and in line with agreed service levels. This is a high-impact role critical to delivering Stronghold's growth strategy and maintaining our reputation for operational excellence. Key Responsibilities Client Onboarding & Mobilisation Lead end-to-end onboarding of new customers. Develop and manage detailed mobilisation plans. Coordinate cross-functional teams including Sales, Procurement, Operations, Finance and IT. Ensure all customer requirements are captured, documented and delivered. Manage large contract mobilisations where we win multi-site or strategic agreements. Chair mobilisation meetings (internal and customer-facing). Ensure smooth transition from sales to operational delivery. Project Management Create clear project timelines, deliverables and milestones. Track risks, issues and dependencies, implementing mitigation plans. Maintain structured documentation and reporting. Ensure projects are delivered within agreed timelines and budgets. Establish standard mobilisation processes and continuously improve them. Customer Engagement Act as primary mobilisation contact for key customers. Build strong relationships with procurement, operations and leadership stakeholders. Manage expectations professionally and confidently. Provide regular progress updates to clients and internal leadership. Internal Coordination Align departments to ensure readiness for go-live. Ensure pricing, product range, systems setup, reporting and logistics are fully operational. Work closely with the Sales team to understand contract scope and commitments. Support post-mobilisation review and lessons learned processes. Requirements Proven experience in project management, preferably in B2B supply, facilities management, industrial services or related sectors. Experience managing customer-facing mobilisation or onboarding projects. Strong organisational and coordination skills. Excellent communication skills (both internal and client-facing). Ability to manage multiple complex projects simultaneously. Commercial awareness and understanding of contract delivery. Confident leading meetings with senior stakeholders. Process-driven mindset with strong attention to detail. Proficient in Microsoft Office (Excel, Project, PowerPoint). Desirable Experience in PPE, workplace consumables, FM or industrial supply sectors. Experience managing multi-site national mobilisations. Personal Attributes Calm under pressure. Structured and disciplined. Solutions-focused. Accountable and decisive. Professional and credible with senior clients. Ambitious and growth minded. Benefits Salary- 38,000- 43,000 depending on experience Company wide profit bonus (The company is having a revamp on the current rewards and recognitions with new benefits being rolled out later this year)
Mar 02, 2026
Full time
Job Title: Project Coordinator Location: Swindon Reporting to: Managing Director / Commercial Director Salary: 38,000- 43,000 depending on experience Hours: Monday- Friday 8.00am- 5pm with 1 hour for Lunch (Office Based) Role Overview Our client, a leading supplier of PPE and safety supplies is seeking a highly organised, commercially aware and customer-facing Project Coordinator to lead the onboarding and mobilisation of new clients. Based in their offices in Swindon, you will be responsible for coordinating all internal functions and customer stakeholders to ensure seamless onboarding, implementation and large-scale contract mobilisations. You will oversee everything that needs to happen to successfully set up and launch a new client contract after it's been won. The successful candidate will act as the central point of control, ensuring projects are delivered on time, on budget and in line with agreed service levels. This is a high-impact role critical to delivering Stronghold's growth strategy and maintaining our reputation for operational excellence. Key Responsibilities Client Onboarding & Mobilisation Lead end-to-end onboarding of new customers. Develop and manage detailed mobilisation plans. Coordinate cross-functional teams including Sales, Procurement, Operations, Finance and IT. Ensure all customer requirements are captured, documented and delivered. Manage large contract mobilisations where we win multi-site or strategic agreements. Chair mobilisation meetings (internal and customer-facing). Ensure smooth transition from sales to operational delivery. Project Management Create clear project timelines, deliverables and milestones. Track risks, issues and dependencies, implementing mitigation plans. Maintain structured documentation and reporting. Ensure projects are delivered within agreed timelines and budgets. Establish standard mobilisation processes and continuously improve them. Customer Engagement Act as primary mobilisation contact for key customers. Build strong relationships with procurement, operations and leadership stakeholders. Manage expectations professionally and confidently. Provide regular progress updates to clients and internal leadership. Internal Coordination Align departments to ensure readiness for go-live. Ensure pricing, product range, systems setup, reporting and logistics are fully operational. Work closely with the Sales team to understand contract scope and commitments. Support post-mobilisation review and lessons learned processes. Requirements Proven experience in project management, preferably in B2B supply, facilities management, industrial services or related sectors. Experience managing customer-facing mobilisation or onboarding projects. Strong organisational and coordination skills. Excellent communication skills (both internal and client-facing). Ability to manage multiple complex projects simultaneously. Commercial awareness and understanding of contract delivery. Confident leading meetings with senior stakeholders. Process-driven mindset with strong attention to detail. Proficient in Microsoft Office (Excel, Project, PowerPoint). Desirable Experience in PPE, workplace consumables, FM or industrial supply sectors. Experience managing multi-site national mobilisations. Personal Attributes Calm under pressure. Structured and disciplined. Solutions-focused. Accountable and decisive. Professional and credible with senior clients. Ambitious and growth minded. Benefits Salary- 38,000- 43,000 depending on experience Company wide profit bonus (The company is having a revamp on the current rewards and recognitions with new benefits being rolled out later this year)
To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 23240 The Skills You'll Need: Fluent in Mandarin and English, experience in banking or financial services. Your New Salary: Depending on experience Location: Glasgow Office based Perm Start: ASAP Working hours: 35 hours Assistant Customer Due Diligence - What You'll be Doing: Responsible for handling customer queries, implementing customer contact strategy, identifying potential sales opportunities, implementing marketing strategies, and developing long term relationships with customers Implement Business & Commercial strategy and fulfil all targets set out by the Bank Assist with the on-going Customer Due Diligence (CDD) review Process new account applications, closure of accounts and change of customer information Maintain customer relationships and cross-sell relevant products and services Market and promote the Bank's products in the target local business and commercial markets Support the team with MI reporting and KPI tracking related work Ensure all activities meeting the Bank's internal policies, procedures, and other regulatory and mandatory requirements at all times Act as coordinator for projects with 2nd and 3rd line of defence To undertake ad-hoc tasks when required Assistant Customer Due Diligence - The Skills You'll Need to Succeed: Degree educated in Finance, Economics or Accounting Proven track record in similar business stream Experience in Banking is preferred Knowledge of Retail Banking products and processes is preferred Good problem solving skills Good marketing or sales skills Excellent English and Mandarin communication skills Team player Attention to detail Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Mar 02, 2026
Full time
To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 23240 The Skills You'll Need: Fluent in Mandarin and English, experience in banking or financial services. Your New Salary: Depending on experience Location: Glasgow Office based Perm Start: ASAP Working hours: 35 hours Assistant Customer Due Diligence - What You'll be Doing: Responsible for handling customer queries, implementing customer contact strategy, identifying potential sales opportunities, implementing marketing strategies, and developing long term relationships with customers Implement Business & Commercial strategy and fulfil all targets set out by the Bank Assist with the on-going Customer Due Diligence (CDD) review Process new account applications, closure of accounts and change of customer information Maintain customer relationships and cross-sell relevant products and services Market and promote the Bank's products in the target local business and commercial markets Support the team with MI reporting and KPI tracking related work Ensure all activities meeting the Bank's internal policies, procedures, and other regulatory and mandatory requirements at all times Act as coordinator for projects with 2nd and 3rd line of defence To undertake ad-hoc tasks when required Assistant Customer Due Diligence - The Skills You'll Need to Succeed: Degree educated in Finance, Economics or Accounting Proven track record in similar business stream Experience in Banking is preferred Knowledge of Retail Banking products and processes is preferred Good problem solving skills Good marketing or sales skills Excellent English and Mandarin communication skills Team player Attention to detail Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
About Toynbee Hall Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive. Job purpose To act as the organisation s lead professional for complaint handling and quality improvement across all Advice Services. To ensure the effective resolution of client complaints by maintaining expert knowledge of regulated advice and delivering excellent customer service. Provide regulatory insights in team discussions on MHCBS and Regulation 17 creditor challenges. Analyse complaint trends and produce reports to establish consistent processes that enhance service quality, accountability, learning, and continuous improvement. To support the Head of Quality and Compliance in ensuring Toynbee Hall s advice services remain fully compliant with FCA, MaPS, and internal quality standards. Key Responsibilities Complaints and Challenge Management Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor challenges. Ensure timely, accurate, and fair resolution in accordance with FCA and MaPS complaint-handling procedures. Act as the organisational escalation point for complex or high-risk advice-related complaints, including cases involving direct client or creditor challenges under MHCBS and Regulation 17 Liaise with external stakeholders, creditors, and partners to resolve disputes and maintain strong working relationships. Maintain an accurate and auditable record of all complaints, decisions, and resolutions. Quality and Compliance Oversight Work with the Head of Quality and Compliance to monitor compliance with regulatory frameworks and internal policies. Conduct audits and case reviews to identify trends, risks, and opportunities for improvement. Support the design and implementation of quality-improvement plans, policies, and tools. Provide regular reporting to senior leadership, highlighting trends and risks across services. Continuous Improvement and Learning Translate insights from complaints and audits into practical service improvements. Collaborate with Advice Managers and Coordinators to integrate learning into casework and training. Support staff training and development on complaint handling, communication, and quality assurance. Promote a culture of transparency, fairness, and continuous learning within advice delivery teams to ensure ongoing service improvement and the highest possible standard of support for Toynbee Hall clients. Regulatory and Partnership Liaison Proactively maintain and develop knowledge of regulations, legislation, and best practice across all advice areas by engaging in relevant training, continuous learning, and professional development. Ensure complaint handling and quality monitoring comply with FCA MaPS and advice quality standards. Support preparation for audits, funder reviews, and regulatory inspections. Keep colleagues informed of relevant regulatory changes and implications for practice. General Responsibilities Adhere to Toynbee Hall s policies and procedures, including safeguarding and data protection. Promote equality, inclusion, and accessibility across all aspects of the service. Demonstrate financial efficiency and value for money. Undertake other duties as directed by the Head of Quality and Compliance or senior management. Person Specification Essential Criteria Experience and Knowledge Hold a valid Money and. Pension Service accredited qualification in debt advice A minimum of two years full time (2,220 hours) or equivalent part-time experience of delivering debt advice Demonstrates a strong understanding of advice areas, with particular expertise in FCA regulations, MaPS quality frameworks, and the Mental Health Crisis Breathing Space Regulation Significant experience managing complaints and quality processes within a regulated advice Proven experience in complaint resolution, creditor negotiation, and stakeholder management. Ability to analyse complex cases and identify systemic issues or risks. Experience developing and implementing service improvement plans. Skills and Competencies Excellent communication and influencing skills at all levels. Strong analytical, reporting, and decision-making ability. Ability to manage competing priorities and meet tight deadlines. Confidence handling sensitive and confidential information with integrity. High level of IT literacy, including CRM or case management systems. A proven commitment to continuous professional development of self and wider teams. Personal Attributes Ability to work independently and proactively without supervision. High level of professionalism and integrity. Committed to fairness, impartiality, transparency, and accountability. Calm, and solutions-focused under pressure, adopting a find a solution, no blame attitude. Collaborative and empathetic approach when dealing with clients and colleagues. Strong alignment with Toynbee Hall s values and mission Desirable Criteria Previous management or supervisory experience in a debt advice or compliance setting. Experience designing or delivering training on quality, complaints, or compliance. Knowledge of data-protection legislation and its implications for complaint management. Ability to build and maintain positive relationships with all staff members. Excellent written and verbal communication skills. Competence in handling sensitive information with discretion and maintaining confidentiality. Keeping up to date with technology and take individual responsibility for learning new technologies. Please download the full Job Description for more details. Our Benefits Package Annual Leave 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays). After 2 years: +3 extra days of leave. After 3 years: +1 additional day. After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown. Pension Standard Life Pension Scheme Employer contribution: 4%, Employee contribution: 5% Additional Perks & Support Enhanced Sick Pay for peace of mind during illness Enhanced Maternity & Paternity Leave to support growing families Employee Eyecare Vouchers to support your vision health Employee Assistance Programme for free, confidential advice and support Mental Health First Aid to ensure workplace well-being Tenancy Deposit Scheme to help secure your home Interest-Free Season Ticket Loan for cost-effective commuting Cycle to Work Scheme to promote a healthier, greener way to travel Charity Mentoring Network to support professional development and networking Westfield Health Cash Plan Perk Box
Mar 02, 2026
Full time
About Toynbee Hall Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive. Job purpose To act as the organisation s lead professional for complaint handling and quality improvement across all Advice Services. To ensure the effective resolution of client complaints by maintaining expert knowledge of regulated advice and delivering excellent customer service. Provide regulatory insights in team discussions on MHCBS and Regulation 17 creditor challenges. Analyse complaint trends and produce reports to establish consistent processes that enhance service quality, accountability, learning, and continuous improvement. To support the Head of Quality and Compliance in ensuring Toynbee Hall s advice services remain fully compliant with FCA, MaPS, and internal quality standards. Key Responsibilities Complaints and Challenge Management Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor challenges. Ensure timely, accurate, and fair resolution in accordance with FCA and MaPS complaint-handling procedures. Act as the organisational escalation point for complex or high-risk advice-related complaints, including cases involving direct client or creditor challenges under MHCBS and Regulation 17 Liaise with external stakeholders, creditors, and partners to resolve disputes and maintain strong working relationships. Maintain an accurate and auditable record of all complaints, decisions, and resolutions. Quality and Compliance Oversight Work with the Head of Quality and Compliance to monitor compliance with regulatory frameworks and internal policies. Conduct audits and case reviews to identify trends, risks, and opportunities for improvement. Support the design and implementation of quality-improvement plans, policies, and tools. Provide regular reporting to senior leadership, highlighting trends and risks across services. Continuous Improvement and Learning Translate insights from complaints and audits into practical service improvements. Collaborate with Advice Managers and Coordinators to integrate learning into casework and training. Support staff training and development on complaint handling, communication, and quality assurance. Promote a culture of transparency, fairness, and continuous learning within advice delivery teams to ensure ongoing service improvement and the highest possible standard of support for Toynbee Hall clients. Regulatory and Partnership Liaison Proactively maintain and develop knowledge of regulations, legislation, and best practice across all advice areas by engaging in relevant training, continuous learning, and professional development. Ensure complaint handling and quality monitoring comply with FCA MaPS and advice quality standards. Support preparation for audits, funder reviews, and regulatory inspections. Keep colleagues informed of relevant regulatory changes and implications for practice. General Responsibilities Adhere to Toynbee Hall s policies and procedures, including safeguarding and data protection. Promote equality, inclusion, and accessibility across all aspects of the service. Demonstrate financial efficiency and value for money. Undertake other duties as directed by the Head of Quality and Compliance or senior management. Person Specification Essential Criteria Experience and Knowledge Hold a valid Money and. Pension Service accredited qualification in debt advice A minimum of two years full time (2,220 hours) or equivalent part-time experience of delivering debt advice Demonstrates a strong understanding of advice areas, with particular expertise in FCA regulations, MaPS quality frameworks, and the Mental Health Crisis Breathing Space Regulation Significant experience managing complaints and quality processes within a regulated advice Proven experience in complaint resolution, creditor negotiation, and stakeholder management. Ability to analyse complex cases and identify systemic issues or risks. Experience developing and implementing service improvement plans. Skills and Competencies Excellent communication and influencing skills at all levels. Strong analytical, reporting, and decision-making ability. Ability to manage competing priorities and meet tight deadlines. Confidence handling sensitive and confidential information with integrity. High level of IT literacy, including CRM or case management systems. A proven commitment to continuous professional development of self and wider teams. Personal Attributes Ability to work independently and proactively without supervision. High level of professionalism and integrity. Committed to fairness, impartiality, transparency, and accountability. Calm, and solutions-focused under pressure, adopting a find a solution, no blame attitude. Collaborative and empathetic approach when dealing with clients and colleagues. Strong alignment with Toynbee Hall s values and mission Desirable Criteria Previous management or supervisory experience in a debt advice or compliance setting. Experience designing or delivering training on quality, complaints, or compliance. Knowledge of data-protection legislation and its implications for complaint management. Ability to build and maintain positive relationships with all staff members. Excellent written and verbal communication skills. Competence in handling sensitive information with discretion and maintaining confidentiality. Keeping up to date with technology and take individual responsibility for learning new technologies. Please download the full Job Description for more details. Our Benefits Package Annual Leave 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays). After 2 years: +3 extra days of leave. After 3 years: +1 additional day. After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown. Pension Standard Life Pension Scheme Employer contribution: 4%, Employee contribution: 5% Additional Perks & Support Enhanced Sick Pay for peace of mind during illness Enhanced Maternity & Paternity Leave to support growing families Employee Eyecare Vouchers to support your vision health Employee Assistance Programme for free, confidential advice and support Mental Health First Aid to ensure workplace well-being Tenancy Deposit Scheme to help secure your home Interest-Free Season Ticket Loan for cost-effective commuting Cycle to Work Scheme to promote a healthier, greener way to travel Charity Mentoring Network to support professional development and networking Westfield Health Cash Plan Perk Box
# Join Ferrovial: Where Innovation Meets Opportunity Ferrovial , we are not just a company; we are a community of innovators and trailblazers. Listed on three major stock markets: Nasdaq (US), Euronext Amsterdam (Netherlands) and IBEX 35 (Spain), we are also member of the Dow Jones Sustainability Index and FTSE4Good. We operate in more than 15 countries and have a workforce of over 24,000 professionals worldwide., including Highways, Airports, Construction, and Energy. Ferrovial Construction is internationally recognized for its capacity to design and build civil engineering and construction projects, mainly in large transportation infrastructure. Its track-record to date includes more than 304 miles of tunnels, 11,930 miles of roads (including 2,485 miles of highways), 2920 miles of railroad lines (including 434 miles of high-speed railroads) and 16,994 miles of road maintenance and repair.# Job Description: Senior Project Manager - Sewage Treatment Works Reports to: Project Director Project: Slough - Extension of an operational sewage treatment plant (STW) Location: First year in Central London, then in Slough. Role Summary We are seeking an experienced Senior Project Manager with a strong background in water/wastewater infrastructure to lead the extension of a live sewage treatment works that must maintain full operations throughout construction.The candidate will own end-to-end delivery (scope, programme, budget, quality, safety, environmental compliance) while ensuring a seamless coordination with Thames Water's operational team, strict adherence to Thames Water procedures and standards, and effective management of multidisciplinary engineering and delivery teams (civil, mechanical, electrical, chemical/process). Key Responsibilities: Lead the full project lifecycle from project initiation, design coordination, procurement, construction, commissioning, to handover/closeout. Plan and sequence the works to ensure a full coordination with the existing treatment processes, avoiding any unplanned outages, including a meticulously management of the isolations and live interfaces. Establish and maintain the Project Execution Plan, programme, cost plan, risk register, and change control in line with client and internal governance. Serve as the primary point of contact for Thames Water and their operational representatives; chair progress, risk, and interface meetings. Coordinate permits, isolation plans, and method approvals with the Thames Water operational team to safeguard continuity of service and compliance with permit-to-work systems. Manage regulatory, statutory, and third-party stakeholders (e.g., local authorities, EA interfaces, utilities). Champion a safety-first culture; ensure compliance with CDM Regulations, RAMS, LOTO, confined space controls, temporary works, lifting operations, and process safety protocols. Ensure robust environmental management: pollution prevention, odour control, sludge handling, silt and noise/dust management, and wastewater discharge compliance. Oversee quality assurance/quality control, ITPs, and documentation to meet client acceptance criteria. Coordinate civil, structural, mechanical, electrical, instrumentation & control, and process/chemical engineering inputs; ensure design constructability and operability. Oversee integration of M/&E plant, MCCs, SCADA/telemetry, and process tie-ins with live assets, plan staged commissioning and performance testing. Lead procurement of subcontractors, OEMs, and long-lead items; manage supplier performance and technical submittals. Maintain a realistic, risk-adjusted programme; implement recovery plans as needed. Lead commissioning strategy and phased cutovers; ensure robust testing, O&M documentation, training, spares, asset tagging, and clean handover aligned to Thames Water requirements. Manage and mentor the project team; allocate resources effectively across planning, engineering, commercial, and site delivery functions. Drive high-performance collaboration, clear communications, and proactive issue resolution. Qualification, skills and experience: Degree in Engineering (Civil, Mechanical, Electrical, Chemical/Process, or related discipline). Experience delivering water/wastewater infrastructure projects (treatment works, networks, or major AMP frameworks). Demonstrable experience delivering construction projects on live/operational sewage treatment plants without service interruption. In-depth knowledge of Thames Water procedures, standards, and permit-to-work systems (e.g., isolations, method approvals, operational interfaces, documentation and assurance expectations). Proven track record managing multidisciplinary teams (civil, mechanical, electrical, chemical/process) through design, construction, commissioning, and handover. Strong H&S leadership with excellent command of CDM Regulations, RAMS, temporary works, and process safety in water environments. Solid commercial acumen (NEC contract administration, cost control, risk/change management). Excellent stakeholder management, written and verbal communication, and meeting leadership skills. IOSH/NEBOSH or equivalent H&S qualification; Temporary Works Supervisor/Coordinator experience (desirable). Confined Space appreciation/awareness; LOTO and electrical isolation familiarity in live MCC/controls environments (desirable). Experience with SCADA integration, telemetry, OEM process packages, and staged commissioning on live assets (desirable). Familiarity with digital delivery tools (BIM, CDEs, Power BI dashboards, document control systems), desirable. CSCS (Manager/Professional) or equivalent. SMSTS. Please note that this job description does not represent a comprehensive list of activities and employees may be requested to undertake other reasonable duties. Project description The £80 million upgrade of Slough Sewage Treatment Works for Thames Water will be carried out by Ferrovial Construction and Cadagua, working together as a joint venture. This project aims to improve the resilience and sustainability of Slough STW, ensuring it meets tougher Environment Agency standards and achieves better environmental performance. Improvements include expanded treatment capacity, advanced systems for removing ammonia and phosphorus, upgraded storm-flow management, and robust new power infrastructure. The partnership combines Ferrovial Construction's expertise in UK infrastructure projects with Cadagua's broad experience in international water treatment. Seize the challenge. Move the world together! Innovative, creative, respectful, and diverse are some of the ways we describe ourselves. We are motivated by challenges, and we collaborate across our business units to move the world together. Your journey to a fulfilling career starts here! Ferrovial is an equal opportunity employer. We treat all jobs applications equally, regardless of gender, color, race, ethnicity, religion, national origin, age, disability, pregnancy, sexual orientation, gender identity and expression, covered veteran status or protected genetic information (each, a "Protected Class"), or any other protected class in accordance with applicable laws. Global presence, local impact : Be part of a company that is shaping the future of infrastructure worldwide, with challenging roles and projects that make a real difference. Collaborative excellence : Work alongside talented professionals in a collaborative environment where your ideas and contributions are valued. Inclusive Culture: Thrive in an innovative and respectful workplace that values every voice, celebrates what makes us unique and turns differences into innovation. Career growth : Benefit from global and cross-business unit mobility, with development processes designed to ensure your professional growth.
Mar 02, 2026
Full time
# Join Ferrovial: Where Innovation Meets Opportunity Ferrovial , we are not just a company; we are a community of innovators and trailblazers. Listed on three major stock markets: Nasdaq (US), Euronext Amsterdam (Netherlands) and IBEX 35 (Spain), we are also member of the Dow Jones Sustainability Index and FTSE4Good. We operate in more than 15 countries and have a workforce of over 24,000 professionals worldwide., including Highways, Airports, Construction, and Energy. Ferrovial Construction is internationally recognized for its capacity to design and build civil engineering and construction projects, mainly in large transportation infrastructure. Its track-record to date includes more than 304 miles of tunnels, 11,930 miles of roads (including 2,485 miles of highways), 2920 miles of railroad lines (including 434 miles of high-speed railroads) and 16,994 miles of road maintenance and repair.# Job Description: Senior Project Manager - Sewage Treatment Works Reports to: Project Director Project: Slough - Extension of an operational sewage treatment plant (STW) Location: First year in Central London, then in Slough. Role Summary We are seeking an experienced Senior Project Manager with a strong background in water/wastewater infrastructure to lead the extension of a live sewage treatment works that must maintain full operations throughout construction.The candidate will own end-to-end delivery (scope, programme, budget, quality, safety, environmental compliance) while ensuring a seamless coordination with Thames Water's operational team, strict adherence to Thames Water procedures and standards, and effective management of multidisciplinary engineering and delivery teams (civil, mechanical, electrical, chemical/process). Key Responsibilities: Lead the full project lifecycle from project initiation, design coordination, procurement, construction, commissioning, to handover/closeout. Plan and sequence the works to ensure a full coordination with the existing treatment processes, avoiding any unplanned outages, including a meticulously management of the isolations and live interfaces. Establish and maintain the Project Execution Plan, programme, cost plan, risk register, and change control in line with client and internal governance. Serve as the primary point of contact for Thames Water and their operational representatives; chair progress, risk, and interface meetings. Coordinate permits, isolation plans, and method approvals with the Thames Water operational team to safeguard continuity of service and compliance with permit-to-work systems. Manage regulatory, statutory, and third-party stakeholders (e.g., local authorities, EA interfaces, utilities). Champion a safety-first culture; ensure compliance with CDM Regulations, RAMS, LOTO, confined space controls, temporary works, lifting operations, and process safety protocols. Ensure robust environmental management: pollution prevention, odour control, sludge handling, silt and noise/dust management, and wastewater discharge compliance. Oversee quality assurance/quality control, ITPs, and documentation to meet client acceptance criteria. Coordinate civil, structural, mechanical, electrical, instrumentation & control, and process/chemical engineering inputs; ensure design constructability and operability. Oversee integration of M/&E plant, MCCs, SCADA/telemetry, and process tie-ins with live assets, plan staged commissioning and performance testing. Lead procurement of subcontractors, OEMs, and long-lead items; manage supplier performance and technical submittals. Maintain a realistic, risk-adjusted programme; implement recovery plans as needed. Lead commissioning strategy and phased cutovers; ensure robust testing, O&M documentation, training, spares, asset tagging, and clean handover aligned to Thames Water requirements. Manage and mentor the project team; allocate resources effectively across planning, engineering, commercial, and site delivery functions. Drive high-performance collaboration, clear communications, and proactive issue resolution. Qualification, skills and experience: Degree in Engineering (Civil, Mechanical, Electrical, Chemical/Process, or related discipline). Experience delivering water/wastewater infrastructure projects (treatment works, networks, or major AMP frameworks). Demonstrable experience delivering construction projects on live/operational sewage treatment plants without service interruption. In-depth knowledge of Thames Water procedures, standards, and permit-to-work systems (e.g., isolations, method approvals, operational interfaces, documentation and assurance expectations). Proven track record managing multidisciplinary teams (civil, mechanical, electrical, chemical/process) through design, construction, commissioning, and handover. Strong H&S leadership with excellent command of CDM Regulations, RAMS, temporary works, and process safety in water environments. Solid commercial acumen (NEC contract administration, cost control, risk/change management). Excellent stakeholder management, written and verbal communication, and meeting leadership skills. IOSH/NEBOSH or equivalent H&S qualification; Temporary Works Supervisor/Coordinator experience (desirable). Confined Space appreciation/awareness; LOTO and electrical isolation familiarity in live MCC/controls environments (desirable). Experience with SCADA integration, telemetry, OEM process packages, and staged commissioning on live assets (desirable). Familiarity with digital delivery tools (BIM, CDEs, Power BI dashboards, document control systems), desirable. CSCS (Manager/Professional) or equivalent. SMSTS. Please note that this job description does not represent a comprehensive list of activities and employees may be requested to undertake other reasonable duties. Project description The £80 million upgrade of Slough Sewage Treatment Works for Thames Water will be carried out by Ferrovial Construction and Cadagua, working together as a joint venture. This project aims to improve the resilience and sustainability of Slough STW, ensuring it meets tougher Environment Agency standards and achieves better environmental performance. Improvements include expanded treatment capacity, advanced systems for removing ammonia and phosphorus, upgraded storm-flow management, and robust new power infrastructure. The partnership combines Ferrovial Construction's expertise in UK infrastructure projects with Cadagua's broad experience in international water treatment. Seize the challenge. Move the world together! Innovative, creative, respectful, and diverse are some of the ways we describe ourselves. We are motivated by challenges, and we collaborate across our business units to move the world together. Your journey to a fulfilling career starts here! Ferrovial is an equal opportunity employer. We treat all jobs applications equally, regardless of gender, color, race, ethnicity, religion, national origin, age, disability, pregnancy, sexual orientation, gender identity and expression, covered veteran status or protected genetic information (each, a "Protected Class"), or any other protected class in accordance with applicable laws. Global presence, local impact : Be part of a company that is shaping the future of infrastructure worldwide, with challenging roles and projects that make a real difference. Collaborative excellence : Work alongside talented professionals in a collaborative environment where your ideas and contributions are valued. Inclusive Culture: Thrive in an innovative and respectful workplace that values every voice, celebrates what makes us unique and turns differences into innovation. Career growth : Benefit from global and cross-business unit mobility, with development processes designed to ensure your professional growth.
Job Title: Renewals & Customer Service Representative Location: Liverpool, Hybrid Salary: £25,877 to £27,515 Plus up to £2,000 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time The Insurance Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture, the Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. If you are a self-motivated individual who can build rapport with people from all backgrounds this could be an excellent opportunity for you to join an established Insurance company within the heart of Liverpool City Centre. Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What you will be doing: Quoting and closing new business enquiries Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner What we're looking for: Somebody who will run through walls for our customers Prepared to challenge the status quo Be prepared to succeed together as a team player Smart decision maker Clear and effective communication skills Ability to assist with clients of all ages and backgrounds Excellent organisational skills and ability to prioritise work Strong literacy & numeracy skills Ability to develop relationships from scratch Excellent telephone manner About Acorn Insurance: With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025. Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture: Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits! Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Renewals Specialist, Insurance Renewals Representative, Customer Success & Renewals Specialist, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Client Retention Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, Customer Service Representative may also be considered for this role.
Mar 02, 2026
Full time
Job Title: Renewals & Customer Service Representative Location: Liverpool, Hybrid Salary: £25,877 to £27,515 Plus up to £2,000 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time The Insurance Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture, the Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. If you are a self-motivated individual who can build rapport with people from all backgrounds this could be an excellent opportunity for you to join an established Insurance company within the heart of Liverpool City Centre. Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What you will be doing: Quoting and closing new business enquiries Building and maintaining long-standing client relationships Amending customer policies, payments and schedules Retaining existing clients at renewal Supporting customers with existing policy amendments Working towards individual and team targets Providing excellent rapport building skills Handling sensitive information and following data protection principles Adhering to strict FCA guidelines Providing a professional service and promoting our brand in a positive manner What we're looking for: Somebody who will run through walls for our customers Prepared to challenge the status quo Be prepared to succeed together as a team player Smart decision maker Clear and effective communication skills Ability to assist with clients of all ages and backgrounds Excellent organisational skills and ability to prioritise work Strong literacy & numeracy skills Ability to develop relationships from scratch Excellent telephone manner About Acorn Insurance: With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025. Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture: Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits! Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Renewals Specialist, Insurance Renewals Representative, Customer Success & Renewals Specialist, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Client Retention Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, Customer Service Representative may also be considered for this role.
Contract Type: Permanent - Part Time (24 hours per week) Working Pattern: Days Friends of the Elderly (FotE) is a not-for-profit charity dedicated to providing excellent care with a family feel, we have been supporting older people for over 120 years. The charity provides care home and day care services for older people, as well as grants for older people in financial difficulty. Malvern offers person-centred day care for people living with dementia. Our customers can meet new friends and take part in activities they enjoy, with help and support available from our dedicated and experienced care staff. Joining us as an?Activities Coordinator, you will lead and encourage residents to join in meaningful activities whilstmaintainingtheir independence,choiceand dignity, to enable them to lead as full and active life as possible. In this rewarding role, you will create a stimulating and varied programme of leisure activities and social events, inside and outside of the home, for residents to enjoy. Working with each new resident to understand their likes/dislikes,abilitiesand needs, you will put together an individual social care plan and evaluate it regularly. You will play a key role in engaging with the local community byinitiatingcontact with community groups and enabling residents to partake / continue with hobbies and interests as desired. You will also help to recruit a network of volunteers to provide a variety of desiredappropriate socialopportunities asidentifiedby the residents. Strong communicationand interpersonal skills are essential, so that you can form great relationships with your residents. Ideally you will come to us withpreviousexperience of organising and co-ordinating activities, but more importantly, you will be passionate about supporting our residents. We will provide you with all the outstanding training and tools that you need; all we ask is a willingness to learn and a genuine enthusiasm to encourage others to live their lives to the full. Thisisntjust a job;itsabout making a difference to older peoples lives every day. Rewards and Recognition We really value the hard work and commitment ofall ofour staff, and offer: Learning, development, and career progression. Wellbeing support through various initiatives including an employeeassistanceprogramme offering up to 10 counselling, 4 life, 4 leadership, 3 financial coaching sessions per person, per issue, per year. Retail discount schemes to make your salary go further. Monthly prize draw, with 3 prizes to be won. Access to loans at affordable rates, saving directly from salary and advance pay already earnt. Health cash plans for you and your family. Cycle to work scheme. Long service awards, that increase with length of service. Refer a friend to work for us and receive a £200 bonus. Group Pension Plan, with a 6% contribution from us. Free parking at our homes and day clubs. Evening, weekend, and bank holiday enhancements to pay, as well as overtime premiums for care staff. Uniforms are provided. Paid breaks in our care homes and day care services for care staff. Free DBS checks. Safeguarding: Keeping everyone safe is one of the charityscorevalues, andis central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away. Criminal record checks: As this role involves a dealing with vulnerable adults, successful applicants will undertake an enhanced DBS check, and any offer of employment will be dependent on a satisfactory outcome. Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record. Equality, Diversity, and Inclusion: Friends of the Elderly strives to treat all staff equally and be a diverse and inclusive workplace, where everyone can be themselves and everyone accepts each others differences. A charity where everyone is equal butdefinitely notthe same! Our ambition is to ensure equality and celebrate diversity, all working together to create an inclusive workplace, which attracts andretainsthe best people. People that care and can make a difference. We currently do not providesponsorshipbut we welcome applications from those who have a right work in the UK. Dontdelay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply. Please refer to the job description uponsubmittingyour application. JBRP1_UKTJ
Mar 02, 2026
Full time
Contract Type: Permanent - Part Time (24 hours per week) Working Pattern: Days Friends of the Elderly (FotE) is a not-for-profit charity dedicated to providing excellent care with a family feel, we have been supporting older people for over 120 years. The charity provides care home and day care services for older people, as well as grants for older people in financial difficulty. Malvern offers person-centred day care for people living with dementia. Our customers can meet new friends and take part in activities they enjoy, with help and support available from our dedicated and experienced care staff. Joining us as an?Activities Coordinator, you will lead and encourage residents to join in meaningful activities whilstmaintainingtheir independence,choiceand dignity, to enable them to lead as full and active life as possible. In this rewarding role, you will create a stimulating and varied programme of leisure activities and social events, inside and outside of the home, for residents to enjoy. Working with each new resident to understand their likes/dislikes,abilitiesand needs, you will put together an individual social care plan and evaluate it regularly. You will play a key role in engaging with the local community byinitiatingcontact with community groups and enabling residents to partake / continue with hobbies and interests as desired. You will also help to recruit a network of volunteers to provide a variety of desiredappropriate socialopportunities asidentifiedby the residents. Strong communicationand interpersonal skills are essential, so that you can form great relationships with your residents. Ideally you will come to us withpreviousexperience of organising and co-ordinating activities, but more importantly, you will be passionate about supporting our residents. We will provide you with all the outstanding training and tools that you need; all we ask is a willingness to learn and a genuine enthusiasm to encourage others to live their lives to the full. Thisisntjust a job;itsabout making a difference to older peoples lives every day. Rewards and Recognition We really value the hard work and commitment ofall ofour staff, and offer: Learning, development, and career progression. Wellbeing support through various initiatives including an employeeassistanceprogramme offering up to 10 counselling, 4 life, 4 leadership, 3 financial coaching sessions per person, per issue, per year. Retail discount schemes to make your salary go further. Monthly prize draw, with 3 prizes to be won. Access to loans at affordable rates, saving directly from salary and advance pay already earnt. Health cash plans for you and your family. Cycle to work scheme. Long service awards, that increase with length of service. Refer a friend to work for us and receive a £200 bonus. Group Pension Plan, with a 6% contribution from us. Free parking at our homes and day clubs. Evening, weekend, and bank holiday enhancements to pay, as well as overtime premiums for care staff. Uniforms are provided. Paid breaks in our care homes and day care services for care staff. Free DBS checks. Safeguarding: Keeping everyone safe is one of the charityscorevalues, andis central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away. Criminal record checks: As this role involves a dealing with vulnerable adults, successful applicants will undertake an enhanced DBS check, and any offer of employment will be dependent on a satisfactory outcome. Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record. Equality, Diversity, and Inclusion: Friends of the Elderly strives to treat all staff equally and be a diverse and inclusive workplace, where everyone can be themselves and everyone accepts each others differences. A charity where everyone is equal butdefinitely notthe same! Our ambition is to ensure equality and celebrate diversity, all working together to create an inclusive workplace, which attracts andretainsthe best people. People that care and can make a difference. We currently do not providesponsorshipbut we welcome applications from those who have a right work in the UK. Dontdelay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply. Please refer to the job description uponsubmittingyour application. JBRP1_UKTJ
Projects Coordinator and Assistant Surveyor Full Time, 35 hours per week USSS Points 36 - 40, £33,002 to £36,636 (Depending on skills and experience) We are seeking a Projects Coordinator and Assistant Surveyor to join Girton College. The Projects Coordinator and Assistant Surveyor will deliver conversation repair, refurbishment, and development projects across the College built estate. They will work directly with the College's Estate Surveyor (Conservation Architect), contributing to design development and specification, project management, consultant coordination, contractor tender and maintenance management. They will have day-to-day input into estate projects at a variety of scales and work closely with the College's Maintenance team on projects involving regular maintenance and refurbishment. The role will include planning, design, procurement, and contract administration. The Projects Coordinator and Assistant Surveyor will play a pivotal role in the coordination and coherent execution of projects at a range of scales across the existing College buildings. They will be involved with the development of improved records management policies, and work collaboratively to ensure effective project governance, coordination, compliance, and communication across the works team and wider College. For specific details of the roles and responsibilities, please see the Candidate Pack. We are seeking a qualified professional with a degree or HND in architectural history, building conservation, architecture, surveying, estate management, project management, construction or a related discipline, with ideally five years' experience in a construction or property environment. The role requires strong AutoCAD and technical drawing skills, experience working on listed buildings or heritage estates, and a solid understanding of UK planning, building regulations and conservation practice. You will have proven project management experience, including coordinating consultants and contractors, preparing specifications and supporting statutory consent applications. We offer 34 days annual leave (includes Bank Holidays), workplace pension scheme, health cash plan, life assurance, employee assistance programme, free on-site parking, free use of gym and swimming pool, free lunch plus other benefits commensurate with working for a large Cambridge University College. How to Apply To apply, please submit a CV and a covering letter detailing how your skills and experience match the person specification to If you require additional information or support, please e-mail Further Information The Candidate Pack is available here. Closing date for applications is Thursday 26th March at 9am and interviews will be taking place Friday 17th April Please note the College has a responsibility to ensure that all employees are eligible to live and work in the UK. The College is an Equal Opportunities employer encouraging diversity and inclusion. If you would like more information about the role, you may contact the People and Culture Department at All employers are subject to a legal requirement under the Immigration, Asylum and Nationality Act 2006 to check that anyone to whom they offer employment has the right to work in the UK.
Mar 02, 2026
Full time
Projects Coordinator and Assistant Surveyor Full Time, 35 hours per week USSS Points 36 - 40, £33,002 to £36,636 (Depending on skills and experience) We are seeking a Projects Coordinator and Assistant Surveyor to join Girton College. The Projects Coordinator and Assistant Surveyor will deliver conversation repair, refurbishment, and development projects across the College built estate. They will work directly with the College's Estate Surveyor (Conservation Architect), contributing to design development and specification, project management, consultant coordination, contractor tender and maintenance management. They will have day-to-day input into estate projects at a variety of scales and work closely with the College's Maintenance team on projects involving regular maintenance and refurbishment. The role will include planning, design, procurement, and contract administration. The Projects Coordinator and Assistant Surveyor will play a pivotal role in the coordination and coherent execution of projects at a range of scales across the existing College buildings. They will be involved with the development of improved records management policies, and work collaboratively to ensure effective project governance, coordination, compliance, and communication across the works team and wider College. For specific details of the roles and responsibilities, please see the Candidate Pack. We are seeking a qualified professional with a degree or HND in architectural history, building conservation, architecture, surveying, estate management, project management, construction or a related discipline, with ideally five years' experience in a construction or property environment. The role requires strong AutoCAD and technical drawing skills, experience working on listed buildings or heritage estates, and a solid understanding of UK planning, building regulations and conservation practice. You will have proven project management experience, including coordinating consultants and contractors, preparing specifications and supporting statutory consent applications. We offer 34 days annual leave (includes Bank Holidays), workplace pension scheme, health cash plan, life assurance, employee assistance programme, free on-site parking, free use of gym and swimming pool, free lunch plus other benefits commensurate with working for a large Cambridge University College. How to Apply To apply, please submit a CV and a covering letter detailing how your skills and experience match the person specification to If you require additional information or support, please e-mail Further Information The Candidate Pack is available here. Closing date for applications is Thursday 26th March at 9am and interviews will be taking place Friday 17th April Please note the College has a responsibility to ensure that all employees are eligible to live and work in the UK. The College is an Equal Opportunities employer encouraging diversity and inclusion. If you would like more information about the role, you may contact the People and Culture Department at All employers are subject to a legal requirement under the Immigration, Asylum and Nationality Act 2006 to check that anyone to whom they offer employment has the right to work in the UK.
Projects Coordinator and Assistant Surveyor Full Time, 35 hours per week USSS Points 36 - 40, £33,002 to £36,636 (Depending on skills and experience) We are seeking a Projects Coordinator and Assistant Surveyor to join Girton College. The Projects Coordinator and Assistant Surveyor will deliver conversation repair, refurbishment, and development projects across the College built estate. They will work directly with the College's Estate Surveyor (Conservation Architect), contributing to design development and specification, project management, consultant coordination, contractor tender and maintenance management. They will have day-to-day input into estate projects at a variety of scales and work closely with the College's Maintenance team on projects involving regular maintenance and refurbishment. The role will include planning, design, procurement, and contract administration. The Projects Coordinator and Assistant Surveyor will play a pivotal role in the coordination and coherent execution of projects at a range of scales across the existing College buildings. They will be involved with the development of improved records management policies, and work collaboratively to ensure effective project governance, coordination, compliance, and communication across the works team and wider College. For specific details of the roles and responsibilities, please see the Candidate Pack. We are seeking a qualified professional with a degree or HND in architectural history, building conservation, architecture, surveying, estate management, project management, construction or a related discipline, with ideally five years' experience in a construction or property environment. The role requires strong AutoCAD and technical drawing skills, experience working on listed buildings or heritage estates, and a solid understanding of UK planning, building regulations and conservation practice. You will have proven project management experience, including coordinating consultants and contractors, preparing specifications and supporting statutory consent applications. We offer 34 days annual leave (includes Bank Holidays), workplace pension scheme, health cash plan, life assurance, employee assistance programme, free on-site parking, free use of gym and swimming pool, free lunch plus other benefits commensurate with working for a large Cambridge University College. How to Apply To apply, please submit a CV and a covering letter detailing how your skills and experience match the person specification to If you require additional information or support, please e-mail Further Information The Candidate Pack is available here. Closing date for applications is Thursday 26th March at 9am and interviews will be taking place Friday 17th April Please note the College has a responsibility to ensure that all employees are eligible to live and work in the UK. The College is an Equal Opportunities employer encouraging diversity and inclusion. If you would like more information about the role, you may contact the People and Culture Department at All employers are subject to a legal requirement under the Immigration, Asylum and Nationality Act 2006 to check that anyone to whom they offer employment has the right to work in the UK.
Mar 02, 2026
Full time
Projects Coordinator and Assistant Surveyor Full Time, 35 hours per week USSS Points 36 - 40, £33,002 to £36,636 (Depending on skills and experience) We are seeking a Projects Coordinator and Assistant Surveyor to join Girton College. The Projects Coordinator and Assistant Surveyor will deliver conversation repair, refurbishment, and development projects across the College built estate. They will work directly with the College's Estate Surveyor (Conservation Architect), contributing to design development and specification, project management, consultant coordination, contractor tender and maintenance management. They will have day-to-day input into estate projects at a variety of scales and work closely with the College's Maintenance team on projects involving regular maintenance and refurbishment. The role will include planning, design, procurement, and contract administration. The Projects Coordinator and Assistant Surveyor will play a pivotal role in the coordination and coherent execution of projects at a range of scales across the existing College buildings. They will be involved with the development of improved records management policies, and work collaboratively to ensure effective project governance, coordination, compliance, and communication across the works team and wider College. For specific details of the roles and responsibilities, please see the Candidate Pack. We are seeking a qualified professional with a degree or HND in architectural history, building conservation, architecture, surveying, estate management, project management, construction or a related discipline, with ideally five years' experience in a construction or property environment. The role requires strong AutoCAD and technical drawing skills, experience working on listed buildings or heritage estates, and a solid understanding of UK planning, building regulations and conservation practice. You will have proven project management experience, including coordinating consultants and contractors, preparing specifications and supporting statutory consent applications. We offer 34 days annual leave (includes Bank Holidays), workplace pension scheme, health cash plan, life assurance, employee assistance programme, free on-site parking, free use of gym and swimming pool, free lunch plus other benefits commensurate with working for a large Cambridge University College. How to Apply To apply, please submit a CV and a covering letter detailing how your skills and experience match the person specification to If you require additional information or support, please e-mail Further Information The Candidate Pack is available here. Closing date for applications is Thursday 26th March at 9am and interviews will be taking place Friday 17th April Please note the College has a responsibility to ensure that all employees are eligible to live and work in the UK. The College is an Equal Opportunities employer encouraging diversity and inclusion. If you would like more information about the role, you may contact the People and Culture Department at All employers are subject to a legal requirement under the Immigration, Asylum and Nationality Act 2006 to check that anyone to whom they offer employment has the right to work in the UK.
We are recruiting an Events Coordinator for a prestigious financial services organisation in London. This is an exciting opportunity to join a highly professional Corporate Real Estate team responsible for Hospitality, Events, Facilities, and Workplace Experience. This role requires a unique blend of Events, Catering, Reception and Customer Service support click apply for full job details
Mar 02, 2026
Full time
We are recruiting an Events Coordinator for a prestigious financial services organisation in London. This is an exciting opportunity to join a highly professional Corporate Real Estate team responsible for Hospitality, Events, Facilities, and Workplace Experience. This role requires a unique blend of Events, Catering, Reception and Customer Service support click apply for full job details
Sustainable Building Services
Coventry, Warwickshire
Quality Administrator Location : Based in and around Coventry Salary : £27,000 per annum + £3,000 car allowance + Excellent Benefits Contract & Hours : Full-time, Permanent 37 hours per week, Monday to Friday Benefits : Enhanced pension contributions, Employer-paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme, and support for CPD Must have a full UK driving license Sustainable Building Services (SBS) is a multi-award-winning retrofit decarbonisation solutions provider and principal contractor delivering at scale across all housing tenure types social, owner-occupied, and private rental homes. As a leader in residential decarbonisation, energy efficiency, and whole-house retrofit, we currently manage and deliver over £100m+ large-scale retrofit schemes, blending funding across mixed-tenures to maximise positive impact across communities. Our work directly improves the living conditions, health, comfort, and wellbeing of thousands of households each year helping to reduce fuel poverty and address four of today s greatest challenges: the cost of living, energy security, climate change, and public health. The Role: Quality Administrator We are looking for a Quality Administrator to support the delivery of our retrofit and energy efficiency projects by taking ownership of evidence population and lodgement preparation. You ll play a key role in liaising with contractors, site teams, and coordinators to request, collate, and prepare all documentation required for Energy Efficient Measures in line with PAS 2030:2019, PAS 2035:2019 & PAS 2035:2023, and MCS Standards. Working closely with Retrofit Coordinators, Regional Compliance teams, and subcontractors, you ll help ensure every submission meets our high compliance standards and contractual deadlines. Key Responsibilities Collate all necessary paperwork for the installation of energy efficiency measures in accordance with PAS 2035:2019, PAS 2035:2023, and MCS requirements. Work closely with project Retrofit Coordinators to ensure all documentation is provided in line with contract programmes. Provide compliance support and guidance to regional delivery teams. Upload and manage documentation across designated platforms and shared locations. Maintain accuracy and attention to detail to ensure zero compliance failures. Meet all strategic partner contractual deadlines. Engage with sub-contractors to support compliant project delivery. Request client shared folder access and upload completed lodgement evidence post-project completion. Travel to other sites as required to provide hands-on administrative support. Take part in ad hoc projects or initiatives to meet evolving business needs. About You You ll be someone who thrives on accuracy, organisation, and teamwork, with a proactive mindset and a genuine interest in helping projects succeed. Essential: Minimum 1 year of administrative experience. GCSEs and above. Strong IT skills, particularly Excel and Outlook. Excellent organisational and time management skills. Ability to work independently or collaboratively across multiple teams. Confident communicator with strong attention to detail. Ability to plan and meet tight deadlines. Full UK driving licence. Desirable: Experience working within a geographically dispersed team using Microsoft Teams or similar tools. Customer service experience. A basic understanding of retrofit processes and standards. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and fostering a workplace where everyone is treated fairly and with respect, regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency. No agencies please.
Mar 01, 2026
Full time
Quality Administrator Location : Based in and around Coventry Salary : £27,000 per annum + £3,000 car allowance + Excellent Benefits Contract & Hours : Full-time, Permanent 37 hours per week, Monday to Friday Benefits : Enhanced pension contributions, Employer-paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme, and support for CPD Must have a full UK driving license Sustainable Building Services (SBS) is a multi-award-winning retrofit decarbonisation solutions provider and principal contractor delivering at scale across all housing tenure types social, owner-occupied, and private rental homes. As a leader in residential decarbonisation, energy efficiency, and whole-house retrofit, we currently manage and deliver over £100m+ large-scale retrofit schemes, blending funding across mixed-tenures to maximise positive impact across communities. Our work directly improves the living conditions, health, comfort, and wellbeing of thousands of households each year helping to reduce fuel poverty and address four of today s greatest challenges: the cost of living, energy security, climate change, and public health. The Role: Quality Administrator We are looking for a Quality Administrator to support the delivery of our retrofit and energy efficiency projects by taking ownership of evidence population and lodgement preparation. You ll play a key role in liaising with contractors, site teams, and coordinators to request, collate, and prepare all documentation required for Energy Efficient Measures in line with PAS 2030:2019, PAS 2035:2019 & PAS 2035:2023, and MCS Standards. Working closely with Retrofit Coordinators, Regional Compliance teams, and subcontractors, you ll help ensure every submission meets our high compliance standards and contractual deadlines. Key Responsibilities Collate all necessary paperwork for the installation of energy efficiency measures in accordance with PAS 2035:2019, PAS 2035:2023, and MCS requirements. Work closely with project Retrofit Coordinators to ensure all documentation is provided in line with contract programmes. Provide compliance support and guidance to regional delivery teams. Upload and manage documentation across designated platforms and shared locations. Maintain accuracy and attention to detail to ensure zero compliance failures. Meet all strategic partner contractual deadlines. Engage with sub-contractors to support compliant project delivery. Request client shared folder access and upload completed lodgement evidence post-project completion. Travel to other sites as required to provide hands-on administrative support. Take part in ad hoc projects or initiatives to meet evolving business needs. About You You ll be someone who thrives on accuracy, organisation, and teamwork, with a proactive mindset and a genuine interest in helping projects succeed. Essential: Minimum 1 year of administrative experience. GCSEs and above. Strong IT skills, particularly Excel and Outlook. Excellent organisational and time management skills. Ability to work independently or collaboratively across multiple teams. Confident communicator with strong attention to detail. Ability to plan and meet tight deadlines. Full UK driving licence. Desirable: Experience working within a geographically dispersed team using Microsoft Teams or similar tools. Customer service experience. A basic understanding of retrofit processes and standards. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and fostering a workplace where everyone is treated fairly and with respect, regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency. No agencies please.
Are you creative and values-driven, with experience working with children or young people with learning disabilities? Join us as an Extended Curriculum Coordinator at our Children's Homes in beautiful Wingrave, where we support young people with learning disabilities and autism. At MacIntyre, we believe every child has the right to live a meaningful and fulfilling life, and that valuable learning can happen everywhere - not just in the classroom. This is a full-time role (35 hours per week.) About the role This is a key role within our team, where you'll design and deliver activities that promote young people's learning, engagement, and happiness outside of school hours: during evenings, weekends and holidays. You'll get to know each young person and their interests and strengths. From your positive relationships, you'll create personalised programmes that help them grow in confidence, develop life skills and explore new experiences. Whether it's organising trips, cooking sessions, creative or cultural events, your creativity will support young people's personal development in real and lasting ways. You'll also balance fun with practical considerations, such as budgets, resourcing activities, and providing evidence for learning. You will work closely with our dedicated therapy team, which includes an occupational therapist, a speech and language therapist, and a therapy assistant. MacIntyre School and Children's Homes offer a wide range of facilities for you to use in your role, including a sensory room, bouldering wall, trampoline, and ball pool. You'll also be supported in transforming spaces like our hall and drama room into lively, engaging environments for youth clubs and cultural events. A key part of your role will involve empowering young people to express themselves using their preferred methods of communication, including through participation in young people's meetings. Alongside the Registered Manager and wider team, you'll ensure activities are inclusive, evaluated effectively, and in line with each young person's learning targets. About you You'll be someone who promotes a positive, supportive attitude to learning. You'll have: Experience with children or young people with learning disabilities and/or autism Both a creative and practical approach to planning and delivering meaningful activities The ability to work flexibly, including evenings and weekends Strong communication skills and a commitment to involving young people in shaping their own lives Above all, you'll share our core values: respect, compassion, ambition and partnership. You must have a UK manual driving licence. Who are we? At MacIntyre School, we have four modern houses within the school campus adjacent to the heart of the village of Wingrave. Each house accommodates up to five young people in their own bedrooms, decorated and equipped to their individual tastes. The homes are registered in pairs, and staffed by large teams led by experienced Registered Managers. We're absolutely delighted to announce that following our recent Ofsted inspection, our Children's Homes were awarded a glowing 'Good' rating! The inspectors had some truly wonderful feedback, including: "Staff value children's voices and use individualised communication aids creatively to gain children's views. For example, one child is helped to express their views through story telling. Staff work with the organisations' therapists to help children to develop their vocabulary. Children can regularly give their views on the home including activities, room décor and foods." "Staff are attentive to children, and they respond promptly to help children calm when they are upset. Staff use known calming strategies, such as fragrances and massage, to help children feel better. Staff seek out ways to reduce restrictions for children, such as replacing a mechanical walking restraint with an object of reference. One professional said, 'Staff have good insight into the underlying reasons for a child's distress and work well to reduce incidents for them.'" Pay and Rewards We provide a range of benefits to reward and thank our staff which includes: Six weeks' annual leave including statutory public holidays Workplace Pension scheme - MacIntyre will contribute 3% of your salary to all eligible employees MacIntyre Staff Savings Scheme Employee Assistance Plan (EAP) to support your health and wellbeing Health Cash Plan which provides money back on core health treatments such as: optical, dental, physiotherapy, chiropody (at reduced cost) MacIntyre Sick Pay (qualifying period) Life assurance scheme offering valuable benefits to your dependents MacIntyre Rewards Scheme which recognises and rewards staff MacIntyre Perks which offers up to 6% discount off leading retailers including Tesco, Curry/PC World, Costa and many more Access to the Blue Light Card which offers thousands of amazing discounts online and on the high street for emergency and social care staff. Enhanced DBS Certificate (cost paid by MacIntyre) Training and Development At Macintyre we fully support your training and development. We know it can be daunting to start a new job, and not everyone learns the same way, so throughout your probation we will provide you with a mixture of eLearning, face-to-face training and mentoring support whilst on the job. But it doesn't stop there - throughout your career with us you will have access to our own dedicated in house Learning and Development team, Quality Specialists and HR Teams. These teams, along with your Manager, will provide you with opportunities to learn and develop professionally as well as enabling and supporting you to achieve professional qualifications and career progression opportunities - all free of charge. How to apply If this job sounds like the right fit for you, click on the Apply button on the MacIntyre website, complete some brief details and upload your CV. if you would prefer to complete a manual application form, you can either download one from the attachments on our website advert or phone us onand we will send an application form to you. Please note: we reserve the right to close this advert early if we have received a sufficient number of applications, so don't delay, apply today. COVID-19 Information We will take every precaution to keep you and everyone involved safe during the recruitment process and your employment with MacIntyre. We encourage all our employees to follow Government advice and get vaccinated against COVID and flu. Safer Recruitment and Diversity statement MacIntyre safeguards and promotes the welfare of the children, young people and adults we support. Therefore we work with successful candidates to complete appropriate checks prior to joining. MacIntyre is committed to promoting equality, encouraging diversity and embracing inclusion among our workforce. We want our workforce to be truly representative of all sections of society and the people we support. As part of this commitment, our accessibility toolbar allows you a number of options: read adverts in another language (including Welsh for our Services located in Wales), change the font to Open Dyslexia, change the colours, and many others. Just click the button marked "Accessibility" at the top of the screen. JBRP1_UKTJ
Mar 01, 2026
Full time
Are you creative and values-driven, with experience working with children or young people with learning disabilities? Join us as an Extended Curriculum Coordinator at our Children's Homes in beautiful Wingrave, where we support young people with learning disabilities and autism. At MacIntyre, we believe every child has the right to live a meaningful and fulfilling life, and that valuable learning can happen everywhere - not just in the classroom. This is a full-time role (35 hours per week.) About the role This is a key role within our team, where you'll design and deliver activities that promote young people's learning, engagement, and happiness outside of school hours: during evenings, weekends and holidays. You'll get to know each young person and their interests and strengths. From your positive relationships, you'll create personalised programmes that help them grow in confidence, develop life skills and explore new experiences. Whether it's organising trips, cooking sessions, creative or cultural events, your creativity will support young people's personal development in real and lasting ways. You'll also balance fun with practical considerations, such as budgets, resourcing activities, and providing evidence for learning. You will work closely with our dedicated therapy team, which includes an occupational therapist, a speech and language therapist, and a therapy assistant. MacIntyre School and Children's Homes offer a wide range of facilities for you to use in your role, including a sensory room, bouldering wall, trampoline, and ball pool. You'll also be supported in transforming spaces like our hall and drama room into lively, engaging environments for youth clubs and cultural events. A key part of your role will involve empowering young people to express themselves using their preferred methods of communication, including through participation in young people's meetings. Alongside the Registered Manager and wider team, you'll ensure activities are inclusive, evaluated effectively, and in line with each young person's learning targets. About you You'll be someone who promotes a positive, supportive attitude to learning. You'll have: Experience with children or young people with learning disabilities and/or autism Both a creative and practical approach to planning and delivering meaningful activities The ability to work flexibly, including evenings and weekends Strong communication skills and a commitment to involving young people in shaping their own lives Above all, you'll share our core values: respect, compassion, ambition and partnership. You must have a UK manual driving licence. Who are we? At MacIntyre School, we have four modern houses within the school campus adjacent to the heart of the village of Wingrave. Each house accommodates up to five young people in their own bedrooms, decorated and equipped to their individual tastes. The homes are registered in pairs, and staffed by large teams led by experienced Registered Managers. We're absolutely delighted to announce that following our recent Ofsted inspection, our Children's Homes were awarded a glowing 'Good' rating! The inspectors had some truly wonderful feedback, including: "Staff value children's voices and use individualised communication aids creatively to gain children's views. For example, one child is helped to express their views through story telling. Staff work with the organisations' therapists to help children to develop their vocabulary. Children can regularly give their views on the home including activities, room décor and foods." "Staff are attentive to children, and they respond promptly to help children calm when they are upset. Staff use known calming strategies, such as fragrances and massage, to help children feel better. Staff seek out ways to reduce restrictions for children, such as replacing a mechanical walking restraint with an object of reference. One professional said, 'Staff have good insight into the underlying reasons for a child's distress and work well to reduce incidents for them.'" Pay and Rewards We provide a range of benefits to reward and thank our staff which includes: Six weeks' annual leave including statutory public holidays Workplace Pension scheme - MacIntyre will contribute 3% of your salary to all eligible employees MacIntyre Staff Savings Scheme Employee Assistance Plan (EAP) to support your health and wellbeing Health Cash Plan which provides money back on core health treatments such as: optical, dental, physiotherapy, chiropody (at reduced cost) MacIntyre Sick Pay (qualifying period) Life assurance scheme offering valuable benefits to your dependents MacIntyre Rewards Scheme which recognises and rewards staff MacIntyre Perks which offers up to 6% discount off leading retailers including Tesco, Curry/PC World, Costa and many more Access to the Blue Light Card which offers thousands of amazing discounts online and on the high street for emergency and social care staff. Enhanced DBS Certificate (cost paid by MacIntyre) Training and Development At Macintyre we fully support your training and development. We know it can be daunting to start a new job, and not everyone learns the same way, so throughout your probation we will provide you with a mixture of eLearning, face-to-face training and mentoring support whilst on the job. But it doesn't stop there - throughout your career with us you will have access to our own dedicated in house Learning and Development team, Quality Specialists and HR Teams. These teams, along with your Manager, will provide you with opportunities to learn and develop professionally as well as enabling and supporting you to achieve professional qualifications and career progression opportunities - all free of charge. How to apply If this job sounds like the right fit for you, click on the Apply button on the MacIntyre website, complete some brief details and upload your CV. if you would prefer to complete a manual application form, you can either download one from the attachments on our website advert or phone us onand we will send an application form to you. Please note: we reserve the right to close this advert early if we have received a sufficient number of applications, so don't delay, apply today. COVID-19 Information We will take every precaution to keep you and everyone involved safe during the recruitment process and your employment with MacIntyre. We encourage all our employees to follow Government advice and get vaccinated against COVID and flu. Safer Recruitment and Diversity statement MacIntyre safeguards and promotes the welfare of the children, young people and adults we support. Therefore we work with successful candidates to complete appropriate checks prior to joining. MacIntyre is committed to promoting equality, encouraging diversity and embracing inclusion among our workforce. We want our workforce to be truly representative of all sections of society and the people we support. As part of this commitment, our accessibility toolbar allows you a number of options: read adverts in another language (including Welsh for our Services located in Wales), change the font to Open Dyslexia, change the colours, and many others. Just click the button marked "Accessibility" at the top of the screen. JBRP1_UKTJ
Facilities Coordinator Location: Eastleigh, Hampshire Contract: this is a 12 week temporary contract, to remain permanently for the right candidate. Salary: £31,438 P/A Hours: Monday to Friday, full-time We re working with a well-respected organisation in Eastleigh who are looking for an experienced Facilities Coordinator to support their facilities and workplace services across housing offices and operational sites. This is a hands-on, fast-paced role and a great temp-to-perm opportunity for someone with facilities or workplace coordination experience, ideally within housing or a similarly regulated environment. Key responsibilities: Carrying out regular building inspections across offices and sites Managing actions from inspections, audits, and service requests Coordinating repairs, maintenance, and compliance works Managing contractors and suppliers on site Supporting colleagues via a workplace helpdesk Assisting with audits including fire risk and health & safety assessments Supporting office moves, refurbishments, and space planning Supporting building security and business continuity activity The ideal candidate: Experience in facilities management, workplace coordination, or similar Background in property, or a regulated environment desirable Proactive, organised, and able to manage multiple priorities Strong communication and stakeholder management skills Good IT skills (Outlook, Word, Excel) Full driving licence desirable Benefits: 28 days annual leave and 8 bank holidays Hybrid working in certain departments High employer pension contribution Employee discounts at 1,000+ retailers Enhanced maternity, paternity, and adoption leave Free optical benefits Please submit your CV to be considered, or call the Commercial Team on (phone number removed).
Feb 28, 2026
Seasonal
Facilities Coordinator Location: Eastleigh, Hampshire Contract: this is a 12 week temporary contract, to remain permanently for the right candidate. Salary: £31,438 P/A Hours: Monday to Friday, full-time We re working with a well-respected organisation in Eastleigh who are looking for an experienced Facilities Coordinator to support their facilities and workplace services across housing offices and operational sites. This is a hands-on, fast-paced role and a great temp-to-perm opportunity for someone with facilities or workplace coordination experience, ideally within housing or a similarly regulated environment. Key responsibilities: Carrying out regular building inspections across offices and sites Managing actions from inspections, audits, and service requests Coordinating repairs, maintenance, and compliance works Managing contractors and suppliers on site Supporting colleagues via a workplace helpdesk Assisting with audits including fire risk and health & safety assessments Supporting office moves, refurbishments, and space planning Supporting building security and business continuity activity The ideal candidate: Experience in facilities management, workplace coordination, or similar Background in property, or a regulated environment desirable Proactive, organised, and able to manage multiple priorities Strong communication and stakeholder management skills Good IT skills (Outlook, Word, Excel) Full driving licence desirable Benefits: 28 days annual leave and 8 bank holidays Hybrid working in certain departments High employer pension contribution Employee discounts at 1,000+ retailers Enhanced maternity, paternity, and adoption leave Free optical benefits Please submit your CV to be considered, or call the Commercial Team on (phone number removed).
