Call Centre Agent - Temp to Perm

About the Accountabilities

• Demonstrate exceptional skills when dealing with customers
• Consistently deliver high standards of customer service to existing and potential customers
• Establish and build effective working relationships with our client's carrier partners
• Handle customer issues relating to deliveries and effectively resolving them
• Demonstrate excellent awareness and responsiveness to sales opportunities
• Generate sales through service, technical knowledge and selling skills
• Upsell ancillary products to customers where it is beneficial to do so
• Work proactively as an integral member of the Team to ensure individual and collective delivery of all-round high standards of performance
• Actively take personal responsibility to manage enquiries and take ownership of problem resolution including complaint handling
• Be responsive to demands and anticipate the needs of customer
• Deliver excellence in customer handling & processing Brand Ambassadors for our client and their Clients' in every interaction

About You

• Good standard of MS products including Excel & Word
• Communication skills
• Customer focus
• Problem-solving
• Adaptable behaviour
• Planning and organising

Attention to detail