Service Advisor

Join a reputable prestige car dealership in Cardiff as a Vehicle Service Advisor and take the next step in your automotive career. This role offers a competitive salary, excellent benefits, and the opportunity to work within a well-established, customer-focused team. Our client is seeking an experienced Vehicle Service Advisor to deliver top-tier customer service and ensure smooth workshop operations.

Benefits:

• Starting salary of up to £31,000 per annum, dependent on experience
• Achievable bonus scheme with an OTE of £8,000+ per year, based on Customer Satisfaction Scores and upselling performance
• Additional earnings from service plans at £25 each
• Paid overtime opportunities, subject to availability
• 25 days of annual leave plus bank holidays
• Full company pension scheme and healthcare provisions
• Access to in-house manufacturer training and development at the client s dedicated academy
• Retail discounts via a shopper portal, gym membership discounts, RAC membership discounts, and more perks
• Career development prospects within a prestigious, industry-recognised dealership

Duties:

• Manage workshop workloads and customer appointments efficiently in a busy dealership environment
• Liaise closely with the workshop team to chase work in progress and ensure timely vehicle servicing and repairs
• Communicate effectively with customers regarding vehicle status and repair costs
• Upsell additional products and services to enhance the customer experience and increase revenue
• Maintain high standards of customer service to achieve total customer satisfaction
• Utilize IT systems (preferably Keyloop) to record customer interactions and service details
• Work Monday to Friday, 8:00am to 6:00pm, with one-hour lunch break; Saturday mornings on a 1-in-4 rota, 8:00am to 1:00pm, paid additionally

Requirements:

• Recent or current experience as a Vehicle Service Advisor within a dealership or automotive environment
• Strong communication and organisational skills
• IT literacy, with experience using automotive management systems (Keyloop experience is desirable)
• A UK driving licence with minimal points
• Ability to deliver exceptional customer service and work effectively within a team
• Professional attitude and a proactive approach to work

This is a fantastic opportunity for a motivated Vehicle Service Advisor to join a reputable business and develop their career further. If you meet the above criteria and are seeking a role with excellent earning potential and career progression, we encourage you to apply for this position today.

For more information about this Vehicle Service Advisor role, please contact Harry Thaxton-Woodcock at Perfect Placement. With extensive experience in automotive recruitment, we specialise in connecting skilled professionals with leading dealerships across the UK. Trust Perfect Placement to help advance your automotive career.