Reviews & Complaints Officer

Windsor & Maidenhead (Hybrid) Contract Opportunity

The Royal Borough of Windsor and Maidenhead is looking for an experienced Reviews & Complaints Officer to manage statutory housing reviews and complex complaints.

This is a specialist role requiring strong legislative knowledge and high-level written ability.

• Conducting Section 202 statutory reviews

• Reviewing S184 decisions

• Managing Stage 2 complaints investigations

• Drafting legally robust review decisions

• Liaising with Legal Services where required

• Ensuring compliance with Ombudsman standards

• Strong working knowledge of Housing Act 1996 (Part 6 & 7)

• Experience conducting statutory housing reviews

• Experience handling complex housing complaints

• Exceptional report writing skills

• Local Authority experience essential

Rate: Competitive and flexible subject to candidate experience.