Role : Lab Engineer
Location : Stevanage, UK
Contract
Inside IR35
The Role
This role plays a critical part in supporting laboratory environments that rely heavily on robust, secure, and validated computing systems. You'll work closely with scientific teams across R&D settings to ensure that laboratory instruments, data flows, and end-user systems function reliably and efficiently. With exposure to modern infrastructure, validated systems (GxP), IT/OT networks, and advanced analytical technologies, you will be at the forefront of enabling research through hands-on engineering, troubleshooting, and technical expertise.
Your responsibilities:
- Maintain, support, and troubleshoot a global fleet of ~8000 end-user computers across scientific and laboratory environments.
- Image, configure, and onboard new computers into the domain and ensure successful integration into lab networks.
- Secure new and existing hardware following IT security best practices and organisational standards.
- Work directly with scientists and business teams to resolve equipment-related issues and provide technical guidance.
- Troubleshoot, optimise, and implement data flows for various scientific instruments.
- Support validated data backup solutions for analytical equipment, including configuration, documentation, and equipment/software investigation.
- Provide incident management support, user coaching, and access management within R&D settings.
- Manage and resolve tickets through systems such as ServiceNow while ensuring quality and timely resolution.
Your Profile
Essential skills/knowledge/experience:
- Strong computer troubleshooting abilities across hardware, connectivity, network, and laboratory software issues.
- Background in End - User Computing, Desktop Support, or similar break/fix roles (approx. 80% workload).
- Understanding of IP Addressing, subnetting, IT/OT networks, and basic Firewall concepts.
- Strong familiarity with the OSI model and troubleshooting across network layers.
- Working knowledge of Active Directory for device/user management.
- Understanding of computer and endpoint security principles.
- Experience supporting validated systems (GxP) or regulated environments.
- Experience working with ticketing systems such as ServiceNow.
Desirable skills/knowledge/experience:
- Experience configuring validated data backup solutions for analytical laboratory equipment.
- Exposure to scientific instrument dataflows or laboratory informatics.
- Awareness of compliance considerations within GxP and non - GxP environments.
- Microsoft Excel proficiency for reporting, documentation, or workflow tracking.
- Experience in day - to - day operational support and/or broader project support