Shift Leader

Role: Shift Leader

Department: Production / Operations

Business/Location: Hortonwood, Telford

Reporting to: Production Manager

Hours: Rotational mornings and afternoons, Monday - Friday.

Job Purpose

To lead and manage the day-to-day operations of the manufacturing shift, ensuring a safe and compliant workplace, high-quality output and effective coordination of production machines, maintenance, and logistics functions. The role ensures all legal, regulatory, and company standards are adhered to and supports continuous improvement initiatives across the site.

Key Responsibilities

• Conduct regular safety audits, risk assessments, and workplace inspections.
• Ensure incidents, near misses, and hazards are reported, investigated and addressed promptly.
• Ensure production consistently meets customer specifications.
• Adhere to the company Business Management System , including quality procedures and documentation.
• Escalate and resolve quality issues; participate in root cause analysis and corrective actions.
• Ensure all team members comply with legal obligations, company standards and documented operating procedures.
• Take proactive corrective action where non-compliance is identified.
• Oversee daily production lines / machines; ensure workflow is efficient.
• Organise and delegate tasks according to skillset and business priorities.
• Resolve operational issues in real-time and prevent escalation.
• Coordinate maintenance tasks and FLT operations during the shift.
• Monitor and review team performance, providing support, coaching, and feedback.
• Recognise and encourage strong performance; address underperformance promptly.
• Manage attendance, Time & Attendance records, and holiday booking; arrange cover as needed.
• Provide thorough shift handovers to ensure continuity.
• Carry out any other reasonable management request in support of business objectives and operational requirements.

Qualifications & Experience

• Supervisory or leadership experience within a manufacturing/production environment.
• Knowledge of machine operating processes.
• Understanding of ISO 9001 and ISO 14001 standards.
• Working knowledge of Health & Safety legislation and compliance requirements.
• Basic IT and reporting skills (ERP or T&A systems experience desirable).