Experienced Customer Service Consultant

Job Title: Temporary Experienced Customer Service Consultant

Location: Wolverhampton

Job Description:

We are seeking a Temporary Experienced Customer Service Consultant to join our team in Wolverhampton. The ideal candidate will have a strong background in customer service, with excellent skills in handling queries and front of house operations.

Key Responsibilities:

- Provide exceptional customer service by addressing and resolving customer queries efficiently.- Manage front of house duties, ensuring a welcoming and professional environment for all visitors.- Utilize various programmes to assist in customer service operations and maintain accurate records.- Demonstrate excellent telephone manner to handle inbound and outbound calls effectively.- Collaborate with team members to ensure a seamless customer experience.

Required Skills and Experience:

- Proven experience in a customer service role.- Strong communication and interpersonal skills.- Proficiency in relevant programmes and customer service software.- Exceptional telephone manner and ability to handle high call volumes.- Ability to work independently and as part of a team.

Duration: Temporary position with potential for extension based on performance and business needs.

Application Process:

Interested candidates should submit their CV and a cover letter outlining their relevant experience and skills.