17 jobs found

Service Desk Engineer - 2nd line Up to 43,000 plus shift allowance and excellent benefits Milton Keynes, fully office based so must live local! This includes night shifts! Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days, nights) We are looking for individuals who take ownership of their work and are committed to providing excellent customer service. As a Service Desk Engineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and patterns to initiate Problem Management Support of Internal IT onboarding What are we looking for? Customer focused with excellent interpersonal skills Willingness to go above and beyond and take ownership Good knowledge of VMware/Horizon/VDI or equivalent Familiar with all Microsoft technologies - Desktop OS, Server OS, Hyper-V, Active Directory, Exchange Background in Cloud technologies - Azure, Microsoft 365, AWS Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation is desirable but not essential One of CCNA, VCP, NCDA is desirable. Can do attitude and willingness to collaborate; team player mindset. a Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Senior Technical Support Analyst Edinburgh Up to 35,000 + excellent benefits (including bonus) Are you a proactive IT professional who thrives on solving complex technical challenges and supporting clients in a meaningful way? We're working with a well-established IT services provider that has spent over two decades helping organisations deliver secure, efficient, and future-ready technology strategies. This organisation prides itself on building long-term partnerships with clients, taking a people-first approach to technology, and delivering solutions that genuinely improve day-to-day operations. The Role As a Senior Technical Support Analyst, you'll join a highly collaborative team in a hands-on, client-facing position. You'll act as a key escalation point within the service desk, taking ownership of complex issues and ensuring high-quality resolutions as well as playing an important role in project delivery. What Makes This Opportunity Stand Out This client is deeply committed to learning and development. They actively invest in their people through: Quarterly coaching and structured development sessions Paid training and certification opportunities Ongoing mentoring from experienced colleagues Clear pathways for progression and skill development What You'll Bring Strong experience in 2nd line IT support Expertise across Microsoft 365, Windows Server, networking, and virtualisation A customer-focused mindset with excellent problem-solving skills Ability to manage priorities effectively and communicate clearly with clients Desirable experience includes Azure, and knowledge of cyber security frameworks If this sounds of interest, please apply now for a confidential chat to find out more!

Systems Engineer Oracle Linux KVM OLVM Architecture-Led Are you an Oracle Linux KVM expert ready to take full ownership of enterprise virtualisation platforms? We're looking for a hands-on SME / Architect to design, build and deliver secure, large-scale KVM environments in highly regulated, mission-critical settings. We are looking for someone with SC clearance in place for the role - NPPV3 is also required for the role but this can be obtained before starting. This is a genuine end-to-end role - from gathering requirements and producing architecture through to build, migration, assurance and handover into live service. What You'll Be Doing Lead the design and delivery of Oracle Linux KVM / OLVM platforms Produce high-quality HLD & LLD documentation Architect and implement: KVM hosts, clusters & virtualisation environments Storage domains (NFS, iSCSI, FC) Logical networks, VLANs & VM standards Deliver build, configuration, migration and platform validation Design for high availability, resilience & disaster recovery Define standards across: Security hardening & compliance Performance & capacity optimisation Backup, monitoring & automation Work closely with infra, network, security & application teams Provide technical leadership and mentoring What You'll Bring Deep, hands-on expertise in Oracle Linux KVM & OLVM (oVirt) Strong experience designing enterprise virtualisation platforms Proven delivery of HLD & LLD documentation Solid knowledge of: qemu-kvm, libvirt, VDSM VM lifecycle, HA & live migration Strong Linux administration & system hardening Storage & networking design (SAN, VLANs, bridging, bonding) Automation skills (Ansible, Bash, Python, APIs) Excellent stakeholder engagement & problem ownership Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of Maritime Domain Awareness 'MDA' technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. Role Overview This role is ideal for a talented and ambitious professional IT Systems and Network Engineer. The role of IT Systems and Network Engineer entails being responsible for, the installation, configuration and commissioning of complex network servers, PC's and other systems such as CCTV and building monitoring systems that make up our maritime surveillance systems. Along with their ongoing maintenance and issue trouble shooting and resolution. Please note: The role of IT Systems and Network Engineer is a role where you will travel globally for our projects, whether this is the Middle East, Far East, South East Asia, Africa's region - you will be expected to travel and live in country with an agreed rotation period up to 12 weeks in-country, 2 weeks home. Responsibilities - IT Systems and Network Engineer Configuration and deployment of networked servers, storage, network (hardware and related software packages) and other IT system support infrastructure Check and validate installations, and provide reports Configuration and troubleshooting of different types of connectivity systems Monitor system performance, undertake trouble shooting and resolution and implementation of software patches and hardware replacements Support and train customer internal IT departments and technicians to enable them to take operational ownership and responsibility of the systems we have supplied - day to day maintenance, issue identification and resolution Maintain good document trails of system changes and updates Requirements - IT Systems and Network Engineer ESSENTIAL - A minimum of 5 years network IT system setup and management experience in either commercial or industrial environments ESSENTIAL - Professional English language - spoken and written ESSENTIAL - Deep understanding of IT networks and server system configurations and set up - in particular Windows/Linux servers and networking (TCP/IP, DNS, VPN) Experience with virtualisation (VMware/Hyper-V) and cloud platforms (AWS/Azure) advantageous Strong understanding of IT security and data protection best practices Strong analytical and problem-solving skills Excellent teamwork and communication abilities Benefits - IT Systems and Network Engineer Highly competitive salary, fantastic accommodation and flights IAW company policy Private Healthcare & additional benefits package Development opportunities SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from allsectors of the community.

SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of Maritime Domain Awareness 'MDA' technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. Role Overview This role is ideal for a talented and ambitious professional IT Systems and Network Engineer. The role of IT Systems and Network Engineer entails being responsible for, the installation, configuration and commissioning of complex network servers, PC's and other systems such as CCTV and building monitoring systems that make up our maritime surveillance systems. Along with their ongoing maintenance and issue trouble shooting and resolution. Please note: The role of IT Systems and Network Engineer is a role where you will travel globally for our projects, whether this is the Middle East, Far East, South East Asia, Africa's region - you will be expected to travel and live in country with an agreed rotation period up to 12 weeks in-country,2 weeks home. Responsibilities - IT Systems and Network Engineer Configuration and deployment of networked servers, storage, network (hardware and related software packages) and other IT system support infrastructure Check and validate installations, and provide reports Configuration and troubleshooting of different types of connectivity systems Monitor system performance, undertake trouble shooting and resolution and implementation of software patches and hardware replacements Support and train customer internal IT departments and technicians to enable them to take operational ownership and responsibility of the systems we have supplied - day to day maintenance, issue identification and resolution Maintain good document trails of system changes and updates Requirements - IT Systems and Network Engineer ESSENTIAL - A minimum of 5 years network IT system setup and management experience in either commercial or industrial environments ESSENTIAL - Professional English language - spoken and written ESSENTIAL - Deep understanding of IT networks and server system configurations and set up - in particular Windows/Linux servers and networking (TCP/IP, DNS, VPN) Experience with virtualisation (VMware/Hyper-V) and cloud platforms (AWS/Azure) advantageous Strong understanding of IT security and data protection best practices Strong analytical and problem-solving skills Excellent teamwork and communication abilities Benefits - IT Systems and Network Engineer Highly competitive salary, fantastic accommodation and flights IAW company policy Private Healthcare & additional benefits package Development opportunities SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.

SRT Marine Systems plc (SRT) are a market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of Maritime Domain Awareness 'MDA' technologies, products and systems that significantly enhance, security, safety and environment protection and sustainability. Our customers are worldwide and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world. Role Overview This role is ideal for a talented and ambitious professional IT Systems and Network Engineer. The role of IT Systems and Network Engineer entails being responsible for, the installation, configuration and commissioning of complex network servers, PC's and other systems such as CCTV and building monitoring systems that make up our maritime surveillance systems. Along with their ongoing maintenance and issue trouble shooting and resolution. Please note: The role of IT Systems and Network Engineer is a role where you will travel globally for our projects, whether this is the Middle East, Far East, South East Asia, Africa's region - you will be expected to travel and live in country with an agreed rotation period up to 12 weeks in-country,2 weeks home. Responsibilities - IT Systems and Network Engineer Configuration and deployment of networked servers, storage, network (hardware and related software packages) and other IT system support infrastructure Check and validate installations, and provide reports Configuration and troubleshooting of different types of connectivity systems Monitor system performance, undertake trouble shooting and resolution and implementation of software patches and hardware replacements Support and train customer internal IT departments and technicians to enable them to take operational ownership and responsibility of the systems we have supplied - day to day maintenance, issue identification and resolution Maintain good document trails of system changes and updates Requirements - IT Systems and Network Engineer ESSENTIAL - A minimum of 5 years network IT system setup and management experience in either commercial or industrial environments ESSENTIAL - Professional English language - spoken and written ESSENTIAL - Deep understanding of IT networks and server system configurations and set up - in particular Windows/Linux servers and networking (TCP/IP, DNS, VPN) Experience with virtualisation (VMware/Hyper-V) and cloud platforms (AWS/Azure) advantageous Strong understanding of IT security and data protection best practices Strong analytical and problem-solving skills Excellent teamwork and communication abilities Benefits - IT Systems and Network Engineer Highly competitive salary, fantastic accommodation and flights IAW company policy Private Healthcare & additional benefits package Development opportunities SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.

2nd Line IT Support Engineer 32,000 - 45,000 DOE Established MSP Career Progression Supportive Team Environment Looking for a 2nd Line role where you're more than just a ticket number? We're partnering with a well-established Managed Service Provider that has built its reputation on providing exceptional service to clients while creating a genuinely supportive environment for its team. With low staff turnover and a people-first culture, this is an opportunity to join a business where your contributions are recognised, your development is encouraged, and your work has an impact. You'll join a welcoming technical team, supporting a diverse client base across a broad range of technologies, giving you plenty of variety and exposure without the pressures often associated with larger service desk environments. The Role As an experienced MSP professional, you'll act as a key escalation point for 1st Line Engineers, taking ownership of more complex technical issues while continuing to develop your infrastructure and project skills. You'll be involved in: Managing and resolving 2nd Line support tickets and escalations Supporting a varied client base across multiple industries Assisting with new client onboardings and migrations Working closely with senior engineers on infrastructure projects Delivering outstanding customer service and technical support Technical Environment You'll gain exposure to technologies including: Microsoft 365 Windows Server Active Directory Virtualisation (VMware / Hyper-V) Citrix Firewalls and Networking Veeam Backups What We're Looking For Previous experience working within a Managed Service Provider (MSP) environment Strong 2nd Line support experience with a broad technical skillset Excellent troubleshooting and problem-solving abilities A customer-focused approach and strong communication skills Organised, proactive, and keen to learn Full UK driving licence and access to your own vehicle is ESSENTIAL (location not accessible by public transport) What's on Offer? Salary up to 45,000 DOE Genuine career progression into 3rd Line and project-focused work Supportive and collaborative team culture Exposure to a wide variety of technologies and environments A business that values its people as much as its clients If you're currently working within an MSP and looking for the next step in your career with a company that genuinely invests in its team, we'd love to hear from you. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME15644

Senior Technical Support Engineer (3rd Line) Location: Cheltenham (Hybrid Working) Salary: £38,000 - £42,000 Benefits: Hybrid working, company pension, company events, on-site parking, ongoing training and clear career progression Our client, a well-established IT services provider supporting SMEs across Gloucestershire and the UK, is looking to appoint an experienced Senior Technical Support Engineer to join their growing technical team. This is an excellent opportunity for an experienced 3rd Line Engineer who enjoys solving complex technical challenges and wants to take the next step in their career. You'll act as the senior escalation point for the Service Desk, working on high-level infrastructure issues while mentoring junior engineers and playing a key role in the continued development of the support function. For the right individual, this role offers a genuine pathway into Team Leadership and, ultimately, Service Desk Management as the business continues to grow. What you'll do Act as the senior technical escalation point for complex 3rd Line support tickets. Troubleshoot and resolve advanced issues across Microsoft server, desktop and cloud environments. Support and maintain Microsoft 365, Azure, Active Directory, networking and virtualisation technologies. Diagnose and resolve complex networking, firewall and connectivity issues. Lead technical investigations, root cause analysis and problem resolution. Mentor and support 1st and 2nd Line Engineers, providing technical guidance and knowledge sharing. Assist with infrastructure upgrades, migrations and customer projects. Maintain high-quality technical documentation and contribute to the internal knowledge base. Ensure support tickets are managed effectively, meeting service level agreements and delivering an exceptional customer experience. Identify opportunities for service improvement, automation and operational efficiency. You'll work closely with the wider technical team, customers and senior stakeholders to deliver reliable, secure and proactive IT services across a varied client base. What we're looking for Proven experience in a Senior Technical Support Engineer, 3rd Line Engineer or Senior Service Desk role. Strong experience supporting Microsoft Windows Server and Desktop environments. Excellent knowledge of Microsoft 365, Azure, Active Directory and Group Policy. Strong networking knowledge including DNS, DHCP, VPNs, switching and routing. Experience supporting firewalls and implementing cybersecurity best practices. Knowledge of Hyper-V and/or VMware virtualisation. Experience working within a Managed Service Provider (MSP) environment would be highly advantageous. Excellent troubleshooting skills with the ability to resolve complex technical issues independently. Strong communication skills with the confidence to mentor junior engineers and build trusted relationships with customers. The ideal candidate is a proactive technical professional who enjoys solving challenging problems, sharing knowledge and taking ownership of critical customer issues. You'll be looking for more than just another support role, you'll be seeking an opportunity to develop into a leadership position within a growing business. Why join? £38,000 - £42,000 salary. Hybrid working with a healthy work-life balance. A genuine career progression path into Team Leadership and future Service Desk Management . Work with a broad range of modern Microsoft Cloud and infrastructure technologies. Exposure to varied technical projects alongside complex 3rd Line support. Ongoing technical training and professional development. Supportive, collaborative team culture where your ideas are valued. Company pension, regular social events and on-site parking. Apply now to take the next step in your IT career and become a key technical leader within a growing and ambitious Managed Service Provider.

Senior Linux Team Lead - Crawley (On-site) £70,000-£80,000 We are partnering with a highly successful technology-driven organisation seeking an experienced Senior Linux Team Lead to join their Infrastructure & Platform Services team. This is an excellent opportunity for a hands-on technical leader with a strong Linux background and experience managing high-performance, mission-critical environments. The successful candidate will combine deep technical expertise with strong leadership skills, driving operational excellence while mentoring and developing a team of talented engineers. Working closely with senior technical and business stakeholders, you will play a key role in shaping the future direction of the organisation's Linux, Cloud and Infrastructure platforms, whilst helping drive the adoption of modern DevOps and Agile practices. The Role As the Senior Linux Team Lead, you will be responsible for leading a team of infrastructure engineers supporting a large-scale Linux-based environment. You will provide technical leadership, oversee operational delivery, and help modernise infrastructure through automation, DevOps methodologies and continuous improvement initiatives. This position offers a blend of people leadership, technical strategy and hands-on involvement across Linux systems, cloud platforms, automation tooling and high-availability infrastructure. Key Responsibilities • Lead, mentor and develop a team of Linux and Infrastructure Engineers. • Foster a collaborative, high-performing team culture focused on continuous improvement. • Set clear objectives, coach team members and support professional development. • Provide technical leadership across Linux infrastructure, automation and cloud services. • Drive the adoption of Agile and DevOps best practices. • Support the day-to-day management of operational infrastructure services. • Ensure platform stability, availability, performance and security. • Act as a senior escalation point for complex technical issues and provide third-line support. • Identify opportunities for automation and operational efficiencies. • Work closely with business stakeholders to translate requirements into scalable technical solutions. • Define and improve operational processes, standards and tooling. • Support infrastructure transformation and technology roadmap initiatives. Skills & Experience Required • Proven experience leading and developing technical infrastructure teams. • Strong Linux systems administration experience within enterprise-scale environments. • RHEL • Debian • Ansible • Puppet • FAI • Zabbix • Experience working within Agile delivery environments. • ITIL Foundation certification or equivalent operational experience. • Strong troubleshooting and root-cause analysis skills. • Excellent communication and stakeholder management abilities. • Ability to balance strategic leadership with hands-on technical responsibilities. • Experience managing projects, priorities and delivery deadlines. Desirable • Strong understanding of DevOps principles and modern infrastructure practices. • Kubernetes • Docker • OpenStack • CI/CD pipelines • Scripting and infrastructure automation experience. • Cloud platform administration experience. • Virtualisation technologies. • Hardware infrastructure knowledge including storage, compute and GPU platforms. • Experience working within High Performance Computing (HPC) environments. Benefits • Performance-related bonus scheme. • Generous annual leave allowance with holiday purchase options. • Enhanced employer pension contributions. • Private medical and dental options. • Wellbeing and mental health support programmes. • Discount and flexible benefits platform. • Cycle to Work scheme. • Modern working environment with onsite facilities. • Regular social and team events. • Long-term career development opportunities within a technically advanced organisation. • Discount schemes - gym membership, restaurants, cinema tickets • On-site gym facilities If you are a Senior Linux Engineer, Linux Team Lead, Infrastructure Team Leader or Platform Operations Manager looking to take ownership of a complex enterprise environment while leading and developing a skilled technical team, we'd love to hear from you.

Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge required to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Provide excellent customer service by communicating effectively and professionally with our partners. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service. Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching. Coach Team Leaders to take ownership of partner queries to deliver world class service. Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader. Ability to prioritise personal and team workload. Holds a Full UK valid driving license Benefits: Salary dependent on experience Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.

Professional Services Engineer Location : Travelling to various client locations (Brighton-based this is not a remote working role) Job Type: Permanent, Full-Time Reports to: Professional Services Manager About Trident At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day. We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed. Benefits Joining Trident means becoming part of a supportive and collaborative environment where your contribution is recognised and rewarded. We are committed to supporting your wellbeing, professional development, and work-life balance: 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to on-demand IT courses, practice tests and virtual labs. Access to Bupa Employee Assistance Programme (EAP) for you and your family. Cycle to Work scheme. Access to vendor pricing for personal IT hardware and software purchases. Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions. Regular social events, team-building activities, and a Refer-a-Friend bonus scheme. About the Role We are seeking a highly motivated and customer-focused Professional Services Engineer to join our growing technical team. This role will play a key part in delivering exceptional IT services and solutions to our clients, combining hands-on technical expertise with strong consultancy skills. You will be responsible for providing end-to-end technical support and project delivery, both remotely and onsite, ensuring a seamless and professional customer experience at all times. The key role responsibilities include: Delivering end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets. Travelling to client sites to deliver technical services, including project work and escalated support. Installing, configuring, and upgrading hardware and software, including servers, PCs, networking equipment, and cloud-based systems. Managing and documenting incidents, service requests, and resolutions accurately. Conducting onsite audits, surveys, and assessments across infrastructure and network environments. Working independently and collaboratively to understand client requirements and deliver effective solutions. Client Engagement & Training Delivering clear and effective end-user training on new and existing systems, ensuring successful adoption of solutions. Providing guidance and supporting to clients to improve system utilisation and efficiency. Building strong client relationships by communicating technical concepts in a clear, professional, and accessible manner. About You Strong experience with Microsoft technologies, including Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint Online); Azure administration and cloud solutions; Windows Server (AD, DNS, DHCP, Group Policy). Demonstrable SharePoint administration and user support/training capability Experience with virtualisation technologies (VMware/Hyper-V). Firewall products such as SonicWALL, PaloAlto, Fortinet and WatchGuard. Networking principles including VLAN's, LAGS, VPN's and routing. Backup & disaster recovery solutions such as StorageCraft, Veeam and N-Able, etc. Strong troubleshooting and problem-solving skills. Proven experience in a customer-facing technical or consulting role. Strong communication skills, with the ability to engage both technical and non-technical stakeholders. A proactive and solution-oriented mindset, with ownership of tasks through to completion. A strong focus on customer service, balanced with commercial awareness. Ability to work both independently and as part of a team. Next Steps If you are looking for an opportunity to develop your career within a growing and people-focused organisation, we would love to hear from you. Apply today to be considered for this exciting Professional Services Engineer opportunity: Submit your application along with an up-to-date CV. Applications will be reviewed as they are received. Suitable candidates will be contacted to discuss the role further. Successful applicants will be invited to attend an interview. Employment offers will be subject to satisfactory pre-employment checks. Join a business committed to partnership, integrity, and creating lasting value. Please note this role may be advertised under a different title than that used internally.

Principal Platform Engineer - Ref: 1733 Initial contract until 27/12/26 98.82ph, UMB, inside IR35 Yeovil - Full time onsite Please note, DV clearance is required for this positon and the programme will have "UK Eyes Only" restrictions. Your Impact Are you ready to take on complex technical challenges at the forefront of cyber and platform engineering? At Leonardo, our Principal Platform Engineers are hands-on experts who shape the design, integration, and delivery of secure platforms that keep our customers' missions running. Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative and team-centric manner. The role may involve a blended hybrid working model, with a mixture of working from home and working on site at one of our Leonardo offices to ensure close collaboration with the wider team and with our customers. Leonardo UK is seeking a Principal Platform Engineer to join the Cyber & Security Solutions Division team. This role is focused on delivering, maintaining, and improving platform and systems engineering solutions that underpin critical defence, government and public sector services. What you will do as a Principal Platform Engineer Act as the technical authority on one of our platform engineering domains (e.g. virtualisation) providing specialist domain expertise to projects and programmes. Lead the design and implementation of secure platforms across on-premise environments. Capture, analyse, and interpret complex customer requirements to drive system design and architecture. Develop high- and low-level designs, ensuring alignment with secure-by-design principles. Take ownership of technical delivery within work packages, including planning, estimation, and progress reporting. Mentor, coach, and develop junior and senior engineers, raising technical capability across the community. Provide input to technology strategies, feasibility studies, and innovation projects. Engage with internal and external stakeholders, presenting technical solutions and justifying design decisions. What you'll bring Extensive technical expertise across multiple platform domains, with a track record of delivering secure solutions. The ability to balance hands-on engineering with technical leadership and mentorship. A problem-solving mindset, able to innovate and recommend the best approach for complex challenges. Core areas (must have): Windows and Linux operating systems Virtualisation platforms (VMware, Hyper-V) VMware Cloud Foundation (VCF) stack (vSphere, vSAN, NSX-T, Aria Suite) Design, build and operation of software-defined datacentre platforms Network virtualisation and micro-segmentation concepts (NSX, platform-integrated) Networking concepts (TCP/IP, DNS, DHCP, firewalls) Automation and scripting (PowerShell, Bash, Python, Ansible, Terraform) Knowledge of cyber security controls and accreditation requirements Experience across the systems engineering lifecycle Integration of compute, storage, and network layers into a unified platform Delivery within secure / enterprise / defence environments Desirable: VCAP certifcation Expertise with cloud platforms (AWS) and Infrastructure as Code Experience integrating enterprise services (Active Directory, PKI, monitoring, SIEM) Hands-on use of DevSecOps tools and CI/CD pipelines VxRail and hyper-converged infrastructure Automation of VCF lifecycle (patching, upgrades, deployment) Integration with enterprise identity and security services (AD, PKI, PAM) Containerisation platforms (Kubernetes, Docker)

Senior Systems Engineer (Server and Cloud Technologies Specialist) Location: Ringwood, Hampshire Salary: £45,000 £55,000 Hours: 37.5 hours per week The Role We are looking for an experienced Senior Systems Engineer (Server and Cloud Technologies Specialist) with a keen interest in modern infrastructure and cloud technologies. You will support in the technical delivery of complex projects and collaborate with stakeholders across the business, while also ensuring operational excellence through incident management, preventative maintenance, and ongoing service improvement. Skills and Experience Essential: Extensive experience in the design, deployment, and ongoing support of Microsoft server and cloud technologies, including Active Directory Domain Services (AD DS) / Active Directory Certificate Services (AD CS) and Public Key Infrastructure (PKI) / Microsoft System Centre Suite, including MECM, DPM, and SCOM / Microsoft Azure (including Azure Files, IaaS Virtual Machines, and Backup and Recovery solutions) / Microsoft 365 / Office 365 and Microsoft Intune. Strong experience in managing Windows Server environments (2016, 2019, 2022, 2025). Proficiency in automation and scripting using PowerShell. Experience with virtualisation and high availability solutions, including Hyper-V (clustered and standalone), Windows Admin Centre, and Failover Clustering. Working knowledge of SQL Server in both clustered and standalone deployments. At least five years experience in similar role, working in large and diverse enterprise environments with Microsoft server and Microsoft cloud technologies. Advanced troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Excellent communication skills, including the ability to produce clear, high-quality documentation such as processes, procedures, and technical designs. Positive, proactive attitude with a strong sense of ownership. Desirable: Experience designing and deploying highly available infrastructure within Microsoft Azure, including the use of Network Virtual Appliances and load balancers. Linux server administration experience. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you. Please note that due to the volume of applications, we may not be able to provide individual feedback to candidates who are not shortlisted for interview. If we receive a high number of applications, the vacancy may close sooner than advertised. We may also invite candidates to interview before the advertised closing date.

2nd Line IT Support Engineer / Analyst Salary: £35k + excellent benefits package + Training and career development opportunities Hybrid working Caerphilly area. There is a requirement to work on-call as part of a rota (paid). A growing and well-established Managed Services Provider is looking for a customer-focused 2nd / 3rd Line IT Support Engineer / IT Support Analyst to join its expanding technical services team in South Wales. This opportunity would suit an experienced IT Support Engineer, 2nd Line Support Engineer, Technical Support Engineer, Infrastructure Support Engineer or IT Support Analyst with experience supporting Microsoft 365 environments within an MSP, service desk or multi-user technical environment. Working within a collaborative support team, you ll provide high-quality 2nd and some 3rd line support to a range of public and private sector customers, taking ownership of incidents through to resolution whilst contributing to service improvement, customer support and operational technical delivery. The environment is Microsoft-focused and offers excellent exposure to Microsoft 365, Intune, Entra ID, Azure-based technologies, endpoint management, infrastructure support and modern workplace environments. Key Responsibilities: • Deliver high-quality 2nd line technical support across desktop, server and cloud environments • Troubleshoot and resolve hardware, software and infrastructure-related issues • Support Microsoft 365, Active Directory, Entra ID and endpoint management technologies • Assist with device management, OS deployment and enterprise MDM solutions • Support Windows desktop and server environments • Work closely with customers and internal teams to deliver excellent technical support and service outcomes • Assist with customer onboarding, technical implementations and infrastructure changes • Take ownership of technical issues and see them through to resolution • Maintain and improve technical documentation, support processes and knowledge sharing • Contribute to continuous service improvement initiatives • Participate in an on-call rota for out-of-hours support Skills & Experience Required: • Previous experience within a 2nd line IT support, infrastructure support or technical support role • Strong troubleshooting and problem-solving skills • Experience supporting Microsoft 365 environments • Knowledge of Active Directory / Entra ID administration • Experience supporting Windows desktop and server technologies • Exposure to Intune, AutoPilot or endpoint management technologies • Understanding of networking fundamentals including LAN/WAN, DNS, DHCP and WiFi • Excellent communication and customer service skills • Experience working within an MSP, managed services or multi-customer environment would be highly beneficial Desirable Experience: • Azure or AWS exposure • VMware or Hyper-V virtualisation technologies • PowerShell scripting or automation experience • ITIL awareness or certification • Backup and recovery technologies • Experience supporting modern workplace or cloud-first environments This role would suit candidates currently working as a 2nd Line Engineer, IT Support Engineer, Infrastructure Engineer, Service Desk Engineer, Technical Support Analyst or MSP Support Engineer who are looking to further develop their technical skills within a growing managed services environment. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.

Bolton Join our Data Fabric Services team in our Information Systems department as a Senior Data Engineer working across all directorates: Engineering, Simulation, Test, Production, Quality, Supply Chain, MRO, and Corporate Functions. Salary: Circa £55,000 depending on experience Dynamic (hybrid) working: 2 days per week on-site due to workload classification Security Clearance: British Citizen only. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity In this role you will design enterprise-wide data and BI solutions brought together from varied sources - business data, simulators, missile test systems, shop-floor machines - and then turning them into a governed, value-generating asset. Key Responsibilities Capture needs and deliver end-to-end data solutions across technical and business domains. Build scalable ETL/ELT and streaming pipelines from simulators, HIL/SIL benches, MES/SCADA, ERP, and PLM. Architect data lakes, warehouses, lakehouses, and time-series stores. Develop Power BI analytics for self-service, KPI monitoring, and executive reporting. Define data models, governance, quality, lineage, and security aligned with defence requirements (ITAR/EAR, cybersecurity). Drive DataOps: CI/CD, monitoring, CaaS - Container as a Service - integration model on hybrid/on-prem environments. Hard Skills Experience in data engineering, ideally aerospace/defence or industrial sectors. ETL/ELT tools (Airflow, Azure, Microsoft SSIS), streaming (Spark, Kafka). Strong Python and SQL; C++, C#, or MATLAB a plus. Databases: PostgreSQL, SQL Server, Oracle, Snowflake, Iceberg, TimescaleDB. Data Platform Capabilities: Low-Code No-Code Data Science solutions (Dataiku, Knime), Data Virtualisation (Dataiku, Ab Initio, Starburst), Data Visualisation (Power BI, DAX, Tableau) T/OT integration, Industry 4.0. DevOps/DataOps: Git, Docker, Kubernetes, CI/CD. Awareness of DO-178C, ISO 27001, MOD guidelines appreciated. Soft Skills Transverse mindset Autonomy and ownership Strong collaboration across multidisciplinary international teams Pragmatic problem-solving Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.

Senior Network Engineer NSX (JFF5) 1736 Location: Yeovil, Somerset Onsite: Full time on site (flexible extended hours available) Duration: 6 months Rate: £92.53 Per hour (Umbrella) Security Clearance: Active DV clearance or lapsed DV is required due to the sensitive nature of the project Your Impact Do you want to grow your career in network engineering and work on projects that safeguard some of the UK s most critical systems? As a Senior Network Engineer, you will play a key role in designing, configuring, and supporting secure network environments that keep critical services connected and protected. You will lead the resolution of complex customer challenges in an agile, innovative, and collaborative environment. This role requires close engagement with technical teams, stakeholders, and customers to ensure successful delivery of secure networking solutions. We are seeking a Senior Network Engineer with strong NSX / network virtualisation expertise to support the delivery of secure and complex infrastructure projects. What You Will Do Design, configure, and support network virtualisation solutions (e.g. VMware NSX) within secure and enterprise environments Take ownership of engineering delivery for one or more work packages, including planning, estimation, execution, and reporting Develop and review high- and low-level network designs and technical documentation Integrate and test network components, ensuring compliance with performance and security requirements Provide mentoring, guidance, and technical leadership to Network Engineers and Technicians Collaborate with stakeholders, project teams, and customers to ensure solutions meet requirements Drive continuous improvement and contribute to engineering standards and governance What You ll Bring Strong experience designing, configuring, and supporting network virtualisation platforms (e.g. NSX or similar) Ability to balance hands-on engineering with technical leadership and mentoring responsibilities Confidence to take ownership of solutions and represent networking in technical discussions Core Areas (Must Have) Strong understanding of TCP/IP, OSI model, and routing/switching protocols (BGP, OSPF, QoS, VPNs, VLANs) Network virtualisation (NSX-T): design, configuration, and support of NSX-based networking environments Software-defined networking: implementation of logical switching, routing, and micro-segmentation Integration of NSX networking within virtualised and platform environments (e.g. VCF) Hands-on experience with Cisco or equivalent multi-vendor network equipment Network security technologies (firewalls, IDS/IPS, VPN, segmentation) Familiarity with virtualisation and cloud networking concepts Network monitoring, diagnostic, and analytics tools Understanding of ITIL and service management frameworks Experience delivering within secure, enterprise, or defence environments Desirable VMware NSX-T deep expertise and certification (or equivalent experience) VCF networking integration (vSphere, vSAN, Aria Suite) Overlay / underlay network design concepts Automation of network configuration (Ansible, Terraform, APIs) Integration with security tooling (SIEM, SOC platforms) Cloud networking (AWS, Azure) and hybrid connectivity Experience working in highly secure or regulated environments If this is something of interest, can you please send me your most up to date cv to - (url removed) or alternatively call me on (phone number removed)

3rd Line Infrastructure Engineer - SC Cleared Location: Wiltshire (full-time, onsite) Clearance: SC clearance required (or willingness to obtain) Package: Up to 60,000 + benefits We're looking for two experienced 3rd Line Infrastructure Engineers to join a dedicated support team in West Wiltshire. You'll be responsible for managing incidents, problem resolution, and change requests across a secure, complex IT estate. This role involves a mix of hands-on technical work and incident ownership, ensuring SLAs are met and first-time fixes are maximised. Key Responsibilities Provide 3rd line support for infrastructure incidents, service requests, and changes. Troubleshoot and resolve issues across hybrid server environments. Support secure key management systems (HSMs) including deployment, configuration, and maintenance. Contribute to incident and problem analysis, including root cause identification. Monitor and manage call queues, escalating where necessary. Work closely with other technical teams and adhere to security policies. Maintain accurate records in ITSM tools and contribute to SLA reporting. Skills & Experience Essential 5+ years supporting large-scale hybrid environments. Strong knowledge of Windows Server, Active Directory, Entra ID, VMware/Hyper-V. Hands-on experience with Thales Luna HSMs and PEDs (deployment, configuration, troubleshooting). Familiarity with ITIL processes (Incident, Request, Problem, Change). Confident communicator with excellent problem-solving skills. PowerShell scripting for automation and reporting. Current SC clearance (or eligibility to obtain). Desirable Experience in identity services (Authentication, Federation, Conditional Access). DNS/DHCP and networking services support. Microsoft Azure services and modern device management (Intune, Workspace One). Relevant certifications (e.g. AZ-800/801, SC-300). Exposure to converged infrastructure and virtualisation platforms.