Your new company A West Midlands housing provider is seeking an experienced Housing Officer to join their team on a temporary basis for a minimum of 2 months. Managing a diverse housing portfolio across the Midlands, the organisation is committed to creating safe, sustainable and thriving communities for its residents. Your new role As a Housing Officer, you will be responsible for delivering a high-quality estate management service across a varied housing patch. You will work closely with residents, contractors and partner agencies to ensure neighbourhoods remain safe, well-maintained and welcoming.Key responsibilities will include: Managing communal and external areas to ensure high standards of cleanliness, safety and presentation. Overseeing grounds maintenance, cleaning contracts and estate improvement initiatives. Investigating and resolving environmental issues including fly-tipping, abandoned properties, pest control and anti-social behaviour concerns. Carrying out estate inspections and ensuring compliance with health and safety requirements. Managing fire safety actions and supporting wider building safety programmes. Liaising with local authorities, police, contractors and other stakeholders to resolve community issues. Building positive relationships with residents and supporting tenancy sustainment. What you'll need to succeed Previous experience in an Estates Officer, Housing Officer, Neighbourhood Officer or similar housing management role. Strong understanding of estate management, health and safety, and neighbourhood services. Experience of tenant liaison & customer service. Experience managing contractors and monitoring service delivery standards. Ability to investigate and resolve complex tenancy and environmental issues. Excellent communication and stakeholder management skills. A proactive approach with the ability to manage a busy and varied caseload. Full UK driving licence and access to a vehicle. What you'll get in return Competitive hourly rate of 23 - 27 per hour (dependent on experience). Mileage payments. Minimum 2-month temporary contract with the potential for extension. Hybrid working arrangement with a mix of working in office, site visits and home working. Opportunity to work with a highly regarded housing provider and make a real impact within local communities. Weekly pay through Hays Recruitment. Dedicated consultant support throughout your assignment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 26, 2026
Seasonal
Your new company A West Midlands housing provider is seeking an experienced Housing Officer to join their team on a temporary basis for a minimum of 2 months. Managing a diverse housing portfolio across the Midlands, the organisation is committed to creating safe, sustainable and thriving communities for its residents. Your new role As a Housing Officer, you will be responsible for delivering a high-quality estate management service across a varied housing patch. You will work closely with residents, contractors and partner agencies to ensure neighbourhoods remain safe, well-maintained and welcoming.Key responsibilities will include: Managing communal and external areas to ensure high standards of cleanliness, safety and presentation. Overseeing grounds maintenance, cleaning contracts and estate improvement initiatives. Investigating and resolving environmental issues including fly-tipping, abandoned properties, pest control and anti-social behaviour concerns. Carrying out estate inspections and ensuring compliance with health and safety requirements. Managing fire safety actions and supporting wider building safety programmes. Liaising with local authorities, police, contractors and other stakeholders to resolve community issues. Building positive relationships with residents and supporting tenancy sustainment. What you'll need to succeed Previous experience in an Estates Officer, Housing Officer, Neighbourhood Officer or similar housing management role. Strong understanding of estate management, health and safety, and neighbourhood services. Experience of tenant liaison & customer service. Experience managing contractors and monitoring service delivery standards. Ability to investigate and resolve complex tenancy and environmental issues. Excellent communication and stakeholder management skills. A proactive approach with the ability to manage a busy and varied caseload. Full UK driving licence and access to a vehicle. What you'll get in return Competitive hourly rate of 23 - 27 per hour (dependent on experience). Mileage payments. Minimum 2-month temporary contract with the potential for extension. Hybrid working arrangement with a mix of working in office, site visits and home working. Opportunity to work with a highly regarded housing provider and make a real impact within local communities. Weekly pay through Hays Recruitment. Dedicated consultant support throughout your assignment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Housing Officer Our client, a well-established business in Plymouth, is looking to recruit a Housing Officer to manage a portfolio of tenancies and help deliver a high-quality housing management service. This is a varied role that involves supporting residents, managing tenancies, addressing anti-social behaviour, and working closely with communities to ensure residents can sustain their tenancies and enjoy safe, thriving neighbourhoods. Key Responsibilities Manage a patch of residential properties and act as the main point of contact for residents. Conduct tenancy visits, estate inspections, and neighbourhood walkabouts. Support new tenancy sign-ups and tenancy sustainment activities. Investigate and resolve anti-social behaviour cases. Manage tenancy breaches and enforce tenancy conditions where required. Work with residents to resolve issues relating to rent, property management, and community wellbeing. Liaise with internal teams, local authorities, and support agencies. Identify safeguarding concerns and make appropriate referrals. Maintain accurate records and case notes using housing management systems. Deliver excellent customer service and build positive relationships with residents. Requirements Previous experience in housing management, tenancy management, customer service, or a similar role. Knowledge of housing legislation and tenancy management practices is desirable. Strong communication and conflict-resolution skills. Ability to manage a varied caseload and work independently. Good IT and administrative skills. Experience dealing with anti-social behaviour cases would be advantageous. Full UK Driving Licence preferred.
Jul 26, 2026
Full time
Housing Officer Our client, a well-established business in Plymouth, is looking to recruit a Housing Officer to manage a portfolio of tenancies and help deliver a high-quality housing management service. This is a varied role that involves supporting residents, managing tenancies, addressing anti-social behaviour, and working closely with communities to ensure residents can sustain their tenancies and enjoy safe, thriving neighbourhoods. Key Responsibilities Manage a patch of residential properties and act as the main point of contact for residents. Conduct tenancy visits, estate inspections, and neighbourhood walkabouts. Support new tenancy sign-ups and tenancy sustainment activities. Investigate and resolve anti-social behaviour cases. Manage tenancy breaches and enforce tenancy conditions where required. Work with residents to resolve issues relating to rent, property management, and community wellbeing. Liaise with internal teams, local authorities, and support agencies. Identify safeguarding concerns and make appropriate referrals. Maintain accurate records and case notes using housing management systems. Deliver excellent customer service and build positive relationships with residents. Requirements Previous experience in housing management, tenancy management, customer service, or a similar role. Knowledge of housing legislation and tenancy management practices is desirable. Strong communication and conflict-resolution skills. Ability to manage a varied caseload and work independently. Good IT and administrative skills. Experience dealing with anti-social behaviour cases would be advantageous. Full UK Driving Licence preferred.
ASB Liaison Officer Location: East London Rate: £26.40 per hour (Umbrella) Contract: 6-month ongoing contract Hours: 35 hours per week Working Pattern: Monday to Friday Key Responsibilities Investigate and manage anti-social behaviour (ASB) cases from referral through to resolution. Conduct interviews, gather evidence and prepare case files. Work closely with residents, the police, local authorities and external agencies to achieve positive outcomes. Carry out home visits, site inspections and risk assessments. Take appropriate enforcement action where required in line with legislation and organisational policies. Provide advice and support to victims and witnesses of anti-social behaviour. Maintain accurate case records and ensure all actions are completed within agreed timescales. Attend case conferences, court hearings and partnership meetings where required. Promote safer communities through proactive tenancy and neighbourhood management. About You Previous experience working as an ASB Officer , ASB Liaison Officer , Neighbourhood Officer or Housing Officer managing anti-social behaviour cases. Strong knowledge of housing legislation, ASB legislation and enforcement processes. Experience working within a Local Authority or Housing Association. Excellent communication, investigation and case management skills. Ability to manage a varied caseload and prioritise competing demands. Confident working independently and building effective relationships with residents and partner agencies. If you're looking for your next interim opportunity within housing and community safety, we'd love to hear from you. Apply today or get in touch for more information.
Jul 26, 2026
Seasonal
ASB Liaison Officer Location: East London Rate: £26.40 per hour (Umbrella) Contract: 6-month ongoing contract Hours: 35 hours per week Working Pattern: Monday to Friday Key Responsibilities Investigate and manage anti-social behaviour (ASB) cases from referral through to resolution. Conduct interviews, gather evidence and prepare case files. Work closely with residents, the police, local authorities and external agencies to achieve positive outcomes. Carry out home visits, site inspections and risk assessments. Take appropriate enforcement action where required in line with legislation and organisational policies. Provide advice and support to victims and witnesses of anti-social behaviour. Maintain accurate case records and ensure all actions are completed within agreed timescales. Attend case conferences, court hearings and partnership meetings where required. Promote safer communities through proactive tenancy and neighbourhood management. About You Previous experience working as an ASB Officer , ASB Liaison Officer , Neighbourhood Officer or Housing Officer managing anti-social behaviour cases. Strong knowledge of housing legislation, ASB legislation and enforcement processes. Experience working within a Local Authority or Housing Association. Excellent communication, investigation and case management skills. Ability to manage a varied caseload and prioritise competing demands. Confident working independently and building effective relationships with residents and partner agencies. If you're looking for your next interim opportunity within housing and community safety, we'd love to hear from you. Apply today or get in touch for more information.
Estate Officer Manchester, Greater Manchester Permanent, Full Time - 39 hours per week (agile working arrangements in place) Closing date: 31st July 2026 Interview date: 6th August 2026 Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by working with all relevant teams to deliver a customer focused Estate Management service and attain excellent performance standards and outcomes for our Customers and Communities. You will demonstrate an ability to work in a pro and re-active manner with minimal supervision to identify and tackle estate management tasks in both the immediate and longer term. In this role, you will be responsible for: Lead role in ensuring that neighbourhoods/estates are always maintained to an exceptionally high environmental standard Lead role in the delivery of environmental projects, cyclical programmes and initiatives Providing excellent customer service to both internal and external customers Carrying out landscaping, gardening, horticultural and arboriculture work where necessary in line with relevant licensing and qualification requirements. Inspecting neighbourhoods, dealing with all relevant issues identified including but not exclusively fly tipping, litter, graffiti, repairs, dog fouling and vandalism. Operate machinery and equipment in a safe and correct manner in line with the manufacturer's instructions and our health and safety policies. Support Estate manager in the undertaking of any administrative requirements. We need people who, ideally: Can promote and maintain a positive "can do" attitude in all aspects of the post Can apply customer service skills effectively in all areas of work Have excellent communication skills Will be methodical, well organised and positive approach to workload and ability to work to strict deadlines; with minimal supervision and take initiative Have experience of working with external agencies inc. local authorities Have experience of landscape maintenance, clearance of fly-tipping and cleaning of hard surfaces Hold a Full valid UK driving license Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we'd love to hear from you.
Jul 26, 2026
Full time
Estate Officer Manchester, Greater Manchester Permanent, Full Time - 39 hours per week (agile working arrangements in place) Closing date: 31st July 2026 Interview date: 6th August 2026 Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by working with all relevant teams to deliver a customer focused Estate Management service and attain excellent performance standards and outcomes for our Customers and Communities. You will demonstrate an ability to work in a pro and re-active manner with minimal supervision to identify and tackle estate management tasks in both the immediate and longer term. In this role, you will be responsible for: Lead role in ensuring that neighbourhoods/estates are always maintained to an exceptionally high environmental standard Lead role in the delivery of environmental projects, cyclical programmes and initiatives Providing excellent customer service to both internal and external customers Carrying out landscaping, gardening, horticultural and arboriculture work where necessary in line with relevant licensing and qualification requirements. Inspecting neighbourhoods, dealing with all relevant issues identified including but not exclusively fly tipping, litter, graffiti, repairs, dog fouling and vandalism. Operate machinery and equipment in a safe and correct manner in line with the manufacturer's instructions and our health and safety policies. Support Estate manager in the undertaking of any administrative requirements. We need people who, ideally: Can promote and maintain a positive "can do" attitude in all aspects of the post Can apply customer service skills effectively in all areas of work Have excellent communication skills Will be methodical, well organised and positive approach to workload and ability to work to strict deadlines; with minimal supervision and take initiative Have experience of working with external agencies inc. local authorities Have experience of landscape maintenance, clearance of fly-tipping and cleaning of hard surfaces Hold a Full valid UK driving license Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we'd love to hear from you.
Housing Officer £38,746.40 (plus car allowance of £2,750.28) per year Full-Time, 6 month temporary contract Hybrid with a weekly presence in the Rushden office At Amplius, we believe great neighbourhoods start with great relationships. As a Housing Officer, youll be out in our communities, getting to know customers, tackling issues that matter and helping people feel safe, supported and proud of where click apply for full job details
Jul 25, 2026
Contractor
Housing Officer £38,746.40 (plus car allowance of £2,750.28) per year Full-Time, 6 month temporary contract Hybrid with a weekly presence in the Rushden office At Amplius, we believe great neighbourhoods start with great relationships. As a Housing Officer, youll be out in our communities, getting to know customers, tackling issues that matter and helping people feel safe, supported and proud of where click apply for full job details
Carrington West are assisting their local authority client based in Oxfordshire in the search for both a Principal Planning Policy Officer & Team Leader to join their town planning department on an initial 6-month contract, then rolling. We are looking for confident and experienced planning policy consultants to support the Policy Manager and team through the Local Plan Examination process, and day to day management of the planning policy team and associated responsibilities. The successful candidate should have significant Planning Policy experience. We are particularly looking for candidates with expertise in the areas of housing, viability, developer contributions and neighbourhood planning. Experience of giving evidence at a Local Plan examination would also be beneficial To apply for this roles, it is essential that you have extensive experience working in a Planning Policy team. The successful candidates must have good fundamental and technical knowledge of all relevant planning legislation and policies; significant experience preparing a Local Plan up to examination; and giving evidence at a Local Plan examination. It would be beneficial to hold a Post-graduate degree in planning, regeneration or a related discipline, and have the eligibility for membership of RTPI. The council are looking for candidates who will be able to hit the ground running and are offering hybrid working arrangements. Carrington West Pay Rate - £55 to £70per/hour (Depending on experience) Job Ref - 67935/67934 Please call Cameron de Wit on (phone number removed) for a confidential discussion on this role, or email myself or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you.
Jul 24, 2026
Contractor
Carrington West are assisting their local authority client based in Oxfordshire in the search for both a Principal Planning Policy Officer & Team Leader to join their town planning department on an initial 6-month contract, then rolling. We are looking for confident and experienced planning policy consultants to support the Policy Manager and team through the Local Plan Examination process, and day to day management of the planning policy team and associated responsibilities. The successful candidate should have significant Planning Policy experience. We are particularly looking for candidates with expertise in the areas of housing, viability, developer contributions and neighbourhood planning. Experience of giving evidence at a Local Plan examination would also be beneficial To apply for this roles, it is essential that you have extensive experience working in a Planning Policy team. The successful candidates must have good fundamental and technical knowledge of all relevant planning legislation and policies; significant experience preparing a Local Plan up to examination; and giving evidence at a Local Plan examination. It would be beneficial to hold a Post-graduate degree in planning, regeneration or a related discipline, and have the eligibility for membership of RTPI. The council are looking for candidates who will be able to hit the ground running and are offering hybrid working arrangements. Carrington West Pay Rate - £55 to £70per/hour (Depending on experience) Job Ref - 67935/67934 Please call Cameron de Wit on (phone number removed) for a confidential discussion on this role, or email myself or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you.
Housing Officer Location: Kent & Essex Region (Based at Kent Science Park, Sittingbourne) Rate: £25.04 per hour (Umbrella) Contract: 10-week temporary contract (initially) Hours: 35 hours per week, Monday to Friday Working Pattern: 2 days in the office, with the remaining days split between site visits and working from homeAre you an experienced Housing Officer looking for your next contract opportunity?We're recruiting on behalf of one of the UK's leading housing providers for an experienced Housing Officer to manage a patch of properties across the Kent & Essex region. This is an excellent opportunity to join a supportive team and make a real difference to residents and local communities. Key Responsibilities Managing a designated patch of residential properties. Delivering a high-quality housing management service. Carrying out tenancy management and tenancy sustainment. Conducting estate inspections and property visits. Investigating and managing anti-social behaviour (ASB) cases. Supporting residents with safeguarding concerns and welfare issues. Building positive relationships with residents and local stakeholders. Working closely with internal departments and external agencies to resolve tenancy-related issues. Ensuring compliance with housing policies and procedures. About You Previous experience as a Housing Officer, Neighbourhood Officer or Tenancy Officer. Strong knowledge of housing management and tenancy legislation. Experience managing ASB cases, safeguarding concerns and estate management. Excellent communication and customer service skills. Able to work independently and manage a busy caseload. A full UK driving licence and access to a vehicle are essential , as the role involves regular travel across the housing patch. If you're interested in this opportunity, I'd love to hear from you. Apply today or get in touch for more information.
Jul 24, 2026
Seasonal
Housing Officer Location: Kent & Essex Region (Based at Kent Science Park, Sittingbourne) Rate: £25.04 per hour (Umbrella) Contract: 10-week temporary contract (initially) Hours: 35 hours per week, Monday to Friday Working Pattern: 2 days in the office, with the remaining days split between site visits and working from homeAre you an experienced Housing Officer looking for your next contract opportunity?We're recruiting on behalf of one of the UK's leading housing providers for an experienced Housing Officer to manage a patch of properties across the Kent & Essex region. This is an excellent opportunity to join a supportive team and make a real difference to residents and local communities. Key Responsibilities Managing a designated patch of residential properties. Delivering a high-quality housing management service. Carrying out tenancy management and tenancy sustainment. Conducting estate inspections and property visits. Investigating and managing anti-social behaviour (ASB) cases. Supporting residents with safeguarding concerns and welfare issues. Building positive relationships with residents and local stakeholders. Working closely with internal departments and external agencies to resolve tenancy-related issues. Ensuring compliance with housing policies and procedures. About You Previous experience as a Housing Officer, Neighbourhood Officer or Tenancy Officer. Strong knowledge of housing management and tenancy legislation. Experience managing ASB cases, safeguarding concerns and estate management. Excellent communication and customer service skills. Able to work independently and manage a busy caseload. A full UK driving licence and access to a vehicle are essential , as the role involves regular travel across the housing patch. If you're interested in this opportunity, I'd love to hear from you. Apply today or get in touch for more information.
Neighbourhood Officer Watford Salary: £38,836 Permanent, 37 hours per week The Vacancy As a Neighbourhood Officer you will be the key link between the organisation and their customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations. Introduction to the role This role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds. Role purpose The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes. What's the role? Key Accountabilities: Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder. Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences. Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral. Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits. Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact. Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention. You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager. occasional weekend and evening meetings and out of hours support. What are they looking for? Essential: Full driving licence and use of vehicle Experience in tenancy management and/or anti-social behaviour Experience working with partner agencies and/or contractors Excellent communication skills and ability to engage with a variety of people Ability to operate and be flexible in a changing environment to respond to emerging priorities Desirable: Holding a CIH or Housing Management qualification (or equivalent) is desirable What can they offer you? 28 days' annual leave (pro rata) Employer pension contribution of up to 11% Development opportunities Comprehensive employee rewards scheme How we work They embrace agile working - blending time in their communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click 'apply now', tell them why you've got what it takes, and attach a copy of your current CV. Closing date: 4th August 2026 Interviews: To be confirmed (Please note they reserve the right to close the vacancy early if they receive a large response.)
Jul 24, 2026
Full time
Neighbourhood Officer Watford Salary: £38,836 Permanent, 37 hours per week The Vacancy As a Neighbourhood Officer you will be the key link between the organisation and their customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations. Introduction to the role This role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds. Role purpose The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes. What's the role? Key Accountabilities: Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder. Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences. Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral. Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits. Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact. Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention. You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager. occasional weekend and evening meetings and out of hours support. What are they looking for? Essential: Full driving licence and use of vehicle Experience in tenancy management and/or anti-social behaviour Experience working with partner agencies and/or contractors Excellent communication skills and ability to engage with a variety of people Ability to operate and be flexible in a changing environment to respond to emerging priorities Desirable: Holding a CIH or Housing Management qualification (or equivalent) is desirable What can they offer you? 28 days' annual leave (pro rata) Employer pension contribution of up to 11% Development opportunities Comprehensive employee rewards scheme How we work They embrace agile working - blending time in their communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click 'apply now', tell them why you've got what it takes, and attach a copy of your current CV. Closing date: 4th August 2026 Interviews: To be confirmed (Please note they reserve the right to close the vacancy early if they receive a large response.)
Are you looking for a role where every day brings a new challenge? A fresh opportunity to make local communities safer, stronger, and feel more connected? At Lincolnshire Housing Partnership, we're passionate about giving our communities a strong, trusted voice. We are looking for a Neighbourhood Officer to join our team and bring communities together, support wellbeing, and help create environments where our customers feel valued. Location: Agile/ Grimsby Salary: £33,149.71 Contract: 12 Month Fixed Term Contract Hours: 37 hours per week. Why this role matters: At Lincolnshire Housing Partnership (LHP), we believe everyone deserves a safe, secure, and supportive place to call home. One of our core objectives is to provide safe and well-maintained homes to people in Lincolnshire This isn't just a Neighbourhood Officer role, it's a chance to change lives. You'll work closely with customers who are looking for a place they can call home, helping them reduce risks, protect physical and mental wellbeing, and provide stability, dignity, and peace of mind, enabling individuals and families to thrive within their community. Why join LHP? Alongside an annual salary of £33,149.71 you'll enjoy a fantastic range of benefits: - An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies. Discounted shopping vouchers. A brilliant salary sacrifices pension scheme - with up to 12% employer contribution. 32 days' holiday (including bank holidays), increasing annually for your first five years. Opportunities to earn extra leave for full attendance, plus buy/sell options. Access to Mental Health First Aiders across the business. You'll also join a positive team culture where your development is a priority and your ideas are valued. Where I'd work: This role will be based across Grimsby, with regular travel to our customers' homes, and local community events. Occasional travel to other locations throughout Lincolnshire may also be required. You'll have the autonomy to manage your own diary and the flexibility to work from locations that best support the delivery of your tasks across Lincolnshire. This could be at our main office in Grimsby, our various community hubs, at home, local coffee shops, or wherever works best for you! What I'd need: Strong administrative, IT and organisational skills Up-to-date knowledge of national housing and social policy issues, law, good practice and innovation. Working knowledge of relevant legislation, such as Housing, Equal Opportunities, Health & Safety, General Data Protection Regulations. Prepared to work flexibly, including occasional evenings or weekends as per the requirements of the service. Even better if you bring: Professional Qualification in housing and/or customer service. Experience of Court processes and ability to present cases in Court. Experience of MGI customer service excellence. What will I be doing as a Neighbourhood Officer? As our Neighbourhood Officer, you will be responsible for acting as the primary interface with customers of LHP, delivering an excellent customer focused housing management service that achieves LHP's core objectives, with a focus on sustaining tenancies and improving quality of life. The role will involve a mix of administrative tasks, diary management and customer facing estate based, utilising mobile working on a day-to-day basis and coordinating and facilitating interventions to ensure that our customers are able to live independently and live in safe, well maintained and affordable homes. Please view the full job description for a full list of responsibilities How do I apply? Apply today by submitting your CV and a cover letter detailing why you would make an excellent candidate for this role Interviews will be held in person in our Grimsby office. We may also invite shortlisted candidates to an initial conversation via Microsoft Teams in advance of these interviews. Finally some key Information At Lincolnshire Housing Partnership , we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates. It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities. To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process All offers of Employment is subject to a DBS Check and Satisfactory References
Jul 24, 2026
Contractor
Are you looking for a role where every day brings a new challenge? A fresh opportunity to make local communities safer, stronger, and feel more connected? At Lincolnshire Housing Partnership, we're passionate about giving our communities a strong, trusted voice. We are looking for a Neighbourhood Officer to join our team and bring communities together, support wellbeing, and help create environments where our customers feel valued. Location: Agile/ Grimsby Salary: £33,149.71 Contract: 12 Month Fixed Term Contract Hours: 37 hours per week. Why this role matters: At Lincolnshire Housing Partnership (LHP), we believe everyone deserves a safe, secure, and supportive place to call home. One of our core objectives is to provide safe and well-maintained homes to people in Lincolnshire This isn't just a Neighbourhood Officer role, it's a chance to change lives. You'll work closely with customers who are looking for a place they can call home, helping them reduce risks, protect physical and mental wellbeing, and provide stability, dignity, and peace of mind, enabling individuals and families to thrive within their community. Why join LHP? Alongside an annual salary of £33,149.71 you'll enjoy a fantastic range of benefits: - An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies. Discounted shopping vouchers. A brilliant salary sacrifices pension scheme - with up to 12% employer contribution. 32 days' holiday (including bank holidays), increasing annually for your first five years. Opportunities to earn extra leave for full attendance, plus buy/sell options. Access to Mental Health First Aiders across the business. You'll also join a positive team culture where your development is a priority and your ideas are valued. Where I'd work: This role will be based across Grimsby, with regular travel to our customers' homes, and local community events. Occasional travel to other locations throughout Lincolnshire may also be required. You'll have the autonomy to manage your own diary and the flexibility to work from locations that best support the delivery of your tasks across Lincolnshire. This could be at our main office in Grimsby, our various community hubs, at home, local coffee shops, or wherever works best for you! What I'd need: Strong administrative, IT and organisational skills Up-to-date knowledge of national housing and social policy issues, law, good practice and innovation. Working knowledge of relevant legislation, such as Housing, Equal Opportunities, Health & Safety, General Data Protection Regulations. Prepared to work flexibly, including occasional evenings or weekends as per the requirements of the service. Even better if you bring: Professional Qualification in housing and/or customer service. Experience of Court processes and ability to present cases in Court. Experience of MGI customer service excellence. What will I be doing as a Neighbourhood Officer? As our Neighbourhood Officer, you will be responsible for acting as the primary interface with customers of LHP, delivering an excellent customer focused housing management service that achieves LHP's core objectives, with a focus on sustaining tenancies and improving quality of life. The role will involve a mix of administrative tasks, diary management and customer facing estate based, utilising mobile working on a day-to-day basis and coordinating and facilitating interventions to ensure that our customers are able to live independently and live in safe, well maintained and affordable homes. Please view the full job description for a full list of responsibilities How do I apply? Apply today by submitting your CV and a cover letter detailing why you would make an excellent candidate for this role Interviews will be held in person in our Grimsby office. We may also invite shortlisted candidates to an initial conversation via Microsoft Teams in advance of these interviews. Finally some key Information At Lincolnshire Housing Partnership , we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates. It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities. To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process All offers of Employment is subject to a DBS Check and Satisfactory References
Community Engagement Officer Watford Salary: £26,650 - £30,000 Permanent, 37 hours per week The Vacancy Love organising events, bringing people together and making a difference? We are looking for an enthusiastic and people-focused Community Engagement Officer to help create stronger, happier communities across our neighbourhoods. Introduction to the role If you are someone who enjoys meeting new people, planning activities, supporting others and seeing the positive impacts your work can have, this could be the perfect role for you! Role purpose At Chime Housing, we believe thriving communities are built by the people who live in them - that's where you come in. What's the role? No two days are the same in this role. One day you could be helping organise a community event, the next working with local groups to secure funding, meeting residents to hear their ideas, or creating opportunities for people to get more involved in their neighborhood. Key Accountabilities: Help plan and deliver community events and activities. Build relationships with residents, community groups and local partners. Support people to have a voice in shaping local services and projects. Help community organisations access funding, training and development opportunities. Promote projects and share positive stories from our communities. Collect feedback and measure the impact of engagement activities. Support people to improve their digital skills and confidence. Work with residents to develop ideas that make neighbourhoods better places to live in. Be a champion for inclusion, ensuring everyone has opportunities to get involved. What are we looking for? Essential: Friendly and personable approach Great communicator Confident working with different people and communities Organised and able to manage multiple projects Comfortable using digital tools and Microsoft Office Passionate about creating positive community change Able to work independently and as part of a team Full driving licence and access to a car Desirable: Experience in community work, events, customer service, volunteering, youth work, charities, social action, resident engagement or similar roles would be beneficial What can we offer you? 28 days' annual leave (pro rata) Employer pension contribution of up to 11% Development opportunities Comprehensive employee rewards scheme How we work We embrace agile working - blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click 'apply now', tell us why you've got what it takes, and attach a copy of your current CV. Closing date: 4th August 2026 Interviews: To be confirmed (Please note we reserve the right to close the vacancy early if we receive a large response.)
Jul 24, 2026
Full time
Community Engagement Officer Watford Salary: £26,650 - £30,000 Permanent, 37 hours per week The Vacancy Love organising events, bringing people together and making a difference? We are looking for an enthusiastic and people-focused Community Engagement Officer to help create stronger, happier communities across our neighbourhoods. Introduction to the role If you are someone who enjoys meeting new people, planning activities, supporting others and seeing the positive impacts your work can have, this could be the perfect role for you! Role purpose At Chime Housing, we believe thriving communities are built by the people who live in them - that's where you come in. What's the role? No two days are the same in this role. One day you could be helping organise a community event, the next working with local groups to secure funding, meeting residents to hear their ideas, or creating opportunities for people to get more involved in their neighborhood. Key Accountabilities: Help plan and deliver community events and activities. Build relationships with residents, community groups and local partners. Support people to have a voice in shaping local services and projects. Help community organisations access funding, training and development opportunities. Promote projects and share positive stories from our communities. Collect feedback and measure the impact of engagement activities. Support people to improve their digital skills and confidence. Work with residents to develop ideas that make neighbourhoods better places to live in. Be a champion for inclusion, ensuring everyone has opportunities to get involved. What are we looking for? Essential: Friendly and personable approach Great communicator Confident working with different people and communities Organised and able to manage multiple projects Comfortable using digital tools and Microsoft Office Passionate about creating positive community change Able to work independently and as part of a team Full driving licence and access to a car Desirable: Experience in community work, events, customer service, volunteering, youth work, charities, social action, resident engagement or similar roles would be beneficial What can we offer you? 28 days' annual leave (pro rata) Employer pension contribution of up to 11% Development opportunities Comprehensive employee rewards scheme How we work We embrace agile working - blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click 'apply now', tell us why you've got what it takes, and attach a copy of your current CV. Closing date: 4th August 2026 Interviews: To be confirmed (Please note we reserve the right to close the vacancy early if we receive a large response.)
Neighbourhood Officer Location: Long Stratton, Norwich, Norfolk Salary: £36,778.73 per annum Fulltime: 37hrs per week Positions: 1x Permanent and 1x Fixed Term Contract (12 months) Are you passionate about creating safe, welcoming and well-maintained communities? We're looking for a proactive and people-focused Neighbourhood Officer to join our collaborative Housing Team. In this varied role, you'll manage neighbourhood and tenancy matters across our estates - from resolving anti-social behaviour and neighbour nuisance to carrying out estate inspections, supporting tenants, leading community improvement projects and working closely with partners such as the Police, Social Services, Mental Health Services and Early Help Hubs. You'll bring experience from housing or another customer-focused environment, strong communication and negotiation skills, excellent attention to detail and the confidence to work independently while being part of a supportive team. A full, current driving licence is essential. For a full list of responsibilities, please see the attached Role Profile If you're ready to make a visible difference to local communities and help deliver a high-quality service for tenants, we'd love to hear from you. Please note this role is subject to a Basic DBS check Closing date: 9th August 2026 Shortlist date: 10th August 2026 Interview date: TBC
Jul 24, 2026
Full time
Neighbourhood Officer Location: Long Stratton, Norwich, Norfolk Salary: £36,778.73 per annum Fulltime: 37hrs per week Positions: 1x Permanent and 1x Fixed Term Contract (12 months) Are you passionate about creating safe, welcoming and well-maintained communities? We're looking for a proactive and people-focused Neighbourhood Officer to join our collaborative Housing Team. In this varied role, you'll manage neighbourhood and tenancy matters across our estates - from resolving anti-social behaviour and neighbour nuisance to carrying out estate inspections, supporting tenants, leading community improvement projects and working closely with partners such as the Police, Social Services, Mental Health Services and Early Help Hubs. You'll bring experience from housing or another customer-focused environment, strong communication and negotiation skills, excellent attention to detail and the confidence to work independently while being part of a supportive team. A full, current driving licence is essential. For a full list of responsibilities, please see the attached Role Profile If you're ready to make a visible difference to local communities and help deliver a high-quality service for tenants, we'd love to hear from you. Please note this role is subject to a Basic DBS check Closing date: 9th August 2026 Shortlist date: 10th August 2026 Interview date: TBC
Your new company A well-established housing provider is seeking an experienced Housing Officer to join its operations team on a temporary basis. This organisation is committed to delivering high-quality housing services, supporting tenancy sustainment, and creating vibrant, inclusive communities across the region. The successful candidate will play a key role in ensuring residents receive an excellent service while contributing to the effective management of homes and neighbourhoods. Your new role As a Housing Officer, you will manage a varied patch of properties and act as the main point of contact for customers, helping them to sustain successful tenancies and access the support they need. You will work closely with internal teams, external agencies, and community partners to deliver customer-focused housing services and maintain high standards across neighbourhoods.Key responsibilities will include: Managing tenancy and estate-related issues across a designated housing patch. Delivering effective income collection and reducing rent arrears through early intervention and repayment arrangements. Supporting tenancy sustainment and signposting customers to relevant support services. Investigating tenancy breaches and anti-social behaviour cases, working with partner agencies to achieve positive outcomes. Conducting tenancy visits, estate inspections, and customer meetings. Assisting with the allocation and letting of vacant properties. Liaising with property services teams regarding repairs, maintenance, voids, and health and safety matters. Supporting resident engagement activities and customer satisfaction initiatives. Maintaining accurate records and contributing to performance reporting requirements. Building strong relationships with community partners to support residents and improve neighbourhoods. What you'll need to succeed To be successful in this role, you will have: Previous experience within housing management, tenancy management, income recovery, or a related social housing environment. Knowledge of rent arrears management, tenancy sustainment, and housing legislation. Experience managing customer cases and resolving complex housing issues. Strong communication and negotiation skills with the ability to build positive relationships with residents and stakeholders. Experience dealing with anti-social behaviour, safeguarding concerns, and tenancy enforcement matters. Good IT skills and experience maintaining accurate housing management records. The ability to work independently, manage a busy caseload, and achieve performance targets. A full UK driving licence and access to a vehicle for business use. What you'll get in return Competitive hourly rate of 21.00 - 25.00 per hour. Full-time temporary opportunity with a respected housing provider. Varied roles offering a mix of tenancy management, estate management, and customer engagement responsibilities. Opportunity to make a tangible difference to residents and communities. Supportive team environment and exposure to a broad range of housing services. Flexible, community-based role with regular customer and stakeholder interaction. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 24, 2026
Seasonal
Your new company A well-established housing provider is seeking an experienced Housing Officer to join its operations team on a temporary basis. This organisation is committed to delivering high-quality housing services, supporting tenancy sustainment, and creating vibrant, inclusive communities across the region. The successful candidate will play a key role in ensuring residents receive an excellent service while contributing to the effective management of homes and neighbourhoods. Your new role As a Housing Officer, you will manage a varied patch of properties and act as the main point of contact for customers, helping them to sustain successful tenancies and access the support they need. You will work closely with internal teams, external agencies, and community partners to deliver customer-focused housing services and maintain high standards across neighbourhoods.Key responsibilities will include: Managing tenancy and estate-related issues across a designated housing patch. Delivering effective income collection and reducing rent arrears through early intervention and repayment arrangements. Supporting tenancy sustainment and signposting customers to relevant support services. Investigating tenancy breaches and anti-social behaviour cases, working with partner agencies to achieve positive outcomes. Conducting tenancy visits, estate inspections, and customer meetings. Assisting with the allocation and letting of vacant properties. Liaising with property services teams regarding repairs, maintenance, voids, and health and safety matters. Supporting resident engagement activities and customer satisfaction initiatives. Maintaining accurate records and contributing to performance reporting requirements. Building strong relationships with community partners to support residents and improve neighbourhoods. What you'll need to succeed To be successful in this role, you will have: Previous experience within housing management, tenancy management, income recovery, or a related social housing environment. Knowledge of rent arrears management, tenancy sustainment, and housing legislation. Experience managing customer cases and resolving complex housing issues. Strong communication and negotiation skills with the ability to build positive relationships with residents and stakeholders. Experience dealing with anti-social behaviour, safeguarding concerns, and tenancy enforcement matters. Good IT skills and experience maintaining accurate housing management records. The ability to work independently, manage a busy caseload, and achieve performance targets. A full UK driving licence and access to a vehicle for business use. What you'll get in return Competitive hourly rate of 21.00 - 25.00 per hour. Full-time temporary opportunity with a respected housing provider. Varied roles offering a mix of tenancy management, estate management, and customer engagement responsibilities. Opportunity to make a tangible difference to residents and communities. Supportive team environment and exposure to a broad range of housing services. Flexible, community-based role with regular customer and stakeholder interaction. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Our client, a reputable Housing Association based in Coventry, is seeking an experienced ASB Officer to help create safer neighbourhoods and deliver an effective anti-social behaviour and community safety service across their housing stock on a hybrid working basis. This is a varied role that combines anti-social behaviour case management with wider neighbourhood and tenancy-related responsibilities. You will work closely with residents, internal teams and external partners to resolve issues, support vulnerable customers and contribute to the creation of communities where people are proud to live. Key Responsibilities of an ASB Officer: Manage a caseload of anti-social behaviour, nuisance, neighbour dispute and tenancy breach cases from investigation through to resolution. Investigate complaints, gather evidence, conduct interviews and complete risk assessments. Take appropriate enforcement action, including legal remedies where necessary, to address serious or persistent anti-social behaviour. Liaise with solicitors, prepare legal documentation and attend court hearings where required. Work closely with residents, police, local authorities and partner agencies to resolve community safety concerns and achieve positive outcomes. Conduct home visits, estate inspections and tenancy-related investigations. Support vulnerable residents by working alongside tenancy sustainment and support services to help maintain successful tenancies where appropriate. Contribute to local neighbourhood plans and community safety initiatives. Work collaboratively with internal teams to identify and implement appropriate support measures for residents affected by anti-social behaviour. Maintain accurate case records and ensure cases are managed in line with organisational policies and service standards. Provide advice, guidance and support to residents affected by anti-social behaviour and neighbourhood issues. Essential Requirements: Previous experience managing anti-social behaviour cases within a Housing Association, Local Authority or social housing environment. Knowledge of anti-social behaviour legislation, tenancy enforcement and housing management practices. Experience preparing cases for legal action and working alongside legal representatives. Strong investigation, communication and conflict-resolution skills. Ability to manage a varied caseload independently and work effectively with partner agencies. Experience supporting customers and handling sensitive tenancy-related matters. Full UK driving licence and access to a vehicle, as regular travel across Coventry and surrounding areas is required. Desirable: CIH qualification or equivalent housing-related qualification. This is a hybrid working position based in Coventry; office requirement is 1-2 days a week with flexible working and tenant vists involved in the role. If this ASB Officer role is of interest, please apply or contact (url removed)
Jul 24, 2026
Contractor
Our client, a reputable Housing Association based in Coventry, is seeking an experienced ASB Officer to help create safer neighbourhoods and deliver an effective anti-social behaviour and community safety service across their housing stock on a hybrid working basis. This is a varied role that combines anti-social behaviour case management with wider neighbourhood and tenancy-related responsibilities. You will work closely with residents, internal teams and external partners to resolve issues, support vulnerable customers and contribute to the creation of communities where people are proud to live. Key Responsibilities of an ASB Officer: Manage a caseload of anti-social behaviour, nuisance, neighbour dispute and tenancy breach cases from investigation through to resolution. Investigate complaints, gather evidence, conduct interviews and complete risk assessments. Take appropriate enforcement action, including legal remedies where necessary, to address serious or persistent anti-social behaviour. Liaise with solicitors, prepare legal documentation and attend court hearings where required. Work closely with residents, police, local authorities and partner agencies to resolve community safety concerns and achieve positive outcomes. Conduct home visits, estate inspections and tenancy-related investigations. Support vulnerable residents by working alongside tenancy sustainment and support services to help maintain successful tenancies where appropriate. Contribute to local neighbourhood plans and community safety initiatives. Work collaboratively with internal teams to identify and implement appropriate support measures for residents affected by anti-social behaviour. Maintain accurate case records and ensure cases are managed in line with organisational policies and service standards. Provide advice, guidance and support to residents affected by anti-social behaviour and neighbourhood issues. Essential Requirements: Previous experience managing anti-social behaviour cases within a Housing Association, Local Authority or social housing environment. Knowledge of anti-social behaviour legislation, tenancy enforcement and housing management practices. Experience preparing cases for legal action and working alongside legal representatives. Strong investigation, communication and conflict-resolution skills. Ability to manage a varied caseload independently and work effectively with partner agencies. Experience supporting customers and handling sensitive tenancy-related matters. Full UK driving licence and access to a vehicle, as regular travel across Coventry and surrounding areas is required. Desirable: CIH qualification or equivalent housing-related qualification. This is a hybrid working position based in Coventry; office requirement is 1-2 days a week with flexible working and tenant vists involved in the role. If this ASB Officer role is of interest, please apply or contact (url removed)
Are you a passionate housing leader with a strong background in lettings, allocations and tenancy management? Do you thrive on helping people find the right home, improving the customer journey and ensuring homes are let quickly and effectively? We're looking for a Neighbourhood Team Leader with significant experience in social housing lettings, allocations and tenancy services who is passionate about delivering exceptional customer outcomes and creating places to be proud of. As a dynamic and enthusiastic leader, you will play a key role in ensuring our homes are let efficiently, void turnaround performance is maximised, and customers receive a seamless service from application through to tenancy commencement. As a Neighbourhood Team Leader, you will support, coach, motivate and manage a team of Neighbourhood Officers and Allocations Officers, with a particular focus on the effective delivery of lettings, allocations, tenancy sign-ups and void performance. Why join LHP? We're more than a housing provider - we're a purpose-driven team that cares deeply about our customers, our communities, and each other. Alongside a salary of £37,777, you'll enjoy a fantastic range of benefits: - An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies. Discounted shopping vouchers. A brilliant salary sacrifices pension scheme - with up to 12% employer contribution. 32 days' holiday (including bank holidays), increasing annually for your first five years. Opportunities to earn extra leave for full attendance, plus buy/sell options. Access to Mental Health First Aiders across the business. You'll also join a positive team culture where your development is a priority and your ideas are valued. Where I'd work: This is a community-focused leadership role with a significant presence across our Grimsby or Boston neighbourhoods. You will be expected to spend much of your time visible within our communities, supporting and coaching Neighbourhood and Allocations Officers, building relationships with customers and partners, and taking an active role in addressing local issues and improving neighbourhood outcomes. While the role is primarily based within our communities, you'll have the autonomy to manage your own diary and the flexibility to work from locations that best support you and your objectives. Occasional travel to other locations across Lincolnshire will be required to support operational needs and wider organisational objectives. What skills, attributes and experience will I need as a Neighbourhood Team Leader? The most important thing we look for is your attitude and values. We want someone who: - Builds trust through openness and accountability - Treats every customer with dignity and respect - Works collaboratively with colleagues and partners - Shows genuine empathy and understands different perspectives If you care about helping people and you're willing to learn, we'll support you to build the rest. It would be great if you also bring: A proven ability to deliver excellent performance through people, driving results across lettings, allocations and tenancy services. Experience within the social housing sector, particularly within allocations, lettings, tenancy management or housing operations. Knowledge and experience of allocation schemes, lettings processes, tenancy sign-ups, choice-based lettings and void management. Understanding of housing legislation, regulatory requirements and best practice relating to allocations, lettings, tenancy management and safeguarding. Experience of using performance data and KPIs to improve service outcomes, reduce void loss and increase customer satisfaction. Experience of managing performance and supporting colleagues through coaching, development and formal HR processes where required. Strong partnership working skills, with the ability to build effective relationships with local authorities, support agencies and internal stakeholders. Excellent communication skills, with the ability to engage confidently with customers, colleagues and partner organisations in a variety of settings. Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines in a fast-paced environment. Ability to drive and have access to a vehicle. It would be even better if you had: Proven experience of leading teams within a lettings, allocations, tenancy management or housing services environment. A successful track record of improving lettings performance, reducing void turnaround times and delivering excellent customer outcomes. Experience of managing housing registers, nominations agreements and complex allocations cases. Experience of conducting appraisals, one-to-ones, coaching conversations and team meetings. Knowledge of Choice Based Lettings (CBL) systems and allocation policies. A professional qualification in Housing, Housing Management or Customer Services (e.g. CIH Level 4 or above). How to Apply If this opportunity sounds like the perfect fit for you, we'd love to hear from you. Please visit our website and submit your CV together with a brief cover letter outlining why you're the ideal candidate and what you would bring to the role. Interviews will take place on 6th August, applicants will need to be available to attend a face-to-face interview in Boston on this date
Jul 24, 2026
Full time
Are you a passionate housing leader with a strong background in lettings, allocations and tenancy management? Do you thrive on helping people find the right home, improving the customer journey and ensuring homes are let quickly and effectively? We're looking for a Neighbourhood Team Leader with significant experience in social housing lettings, allocations and tenancy services who is passionate about delivering exceptional customer outcomes and creating places to be proud of. As a dynamic and enthusiastic leader, you will play a key role in ensuring our homes are let efficiently, void turnaround performance is maximised, and customers receive a seamless service from application through to tenancy commencement. As a Neighbourhood Team Leader, you will support, coach, motivate and manage a team of Neighbourhood Officers and Allocations Officers, with a particular focus on the effective delivery of lettings, allocations, tenancy sign-ups and void performance. Why join LHP? We're more than a housing provider - we're a purpose-driven team that cares deeply about our customers, our communities, and each other. Alongside a salary of £37,777, you'll enjoy a fantastic range of benefits: - An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies. Discounted shopping vouchers. A brilliant salary sacrifices pension scheme - with up to 12% employer contribution. 32 days' holiday (including bank holidays), increasing annually for your first five years. Opportunities to earn extra leave for full attendance, plus buy/sell options. Access to Mental Health First Aiders across the business. You'll also join a positive team culture where your development is a priority and your ideas are valued. Where I'd work: This is a community-focused leadership role with a significant presence across our Grimsby or Boston neighbourhoods. You will be expected to spend much of your time visible within our communities, supporting and coaching Neighbourhood and Allocations Officers, building relationships with customers and partners, and taking an active role in addressing local issues and improving neighbourhood outcomes. While the role is primarily based within our communities, you'll have the autonomy to manage your own diary and the flexibility to work from locations that best support you and your objectives. Occasional travel to other locations across Lincolnshire will be required to support operational needs and wider organisational objectives. What skills, attributes and experience will I need as a Neighbourhood Team Leader? The most important thing we look for is your attitude and values. We want someone who: - Builds trust through openness and accountability - Treats every customer with dignity and respect - Works collaboratively with colleagues and partners - Shows genuine empathy and understands different perspectives If you care about helping people and you're willing to learn, we'll support you to build the rest. It would be great if you also bring: A proven ability to deliver excellent performance through people, driving results across lettings, allocations and tenancy services. Experience within the social housing sector, particularly within allocations, lettings, tenancy management or housing operations. Knowledge and experience of allocation schemes, lettings processes, tenancy sign-ups, choice-based lettings and void management. Understanding of housing legislation, regulatory requirements and best practice relating to allocations, lettings, tenancy management and safeguarding. Experience of using performance data and KPIs to improve service outcomes, reduce void loss and increase customer satisfaction. Experience of managing performance and supporting colleagues through coaching, development and formal HR processes where required. Strong partnership working skills, with the ability to build effective relationships with local authorities, support agencies and internal stakeholders. Excellent communication skills, with the ability to engage confidently with customers, colleagues and partner organisations in a variety of settings. Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines in a fast-paced environment. Ability to drive and have access to a vehicle. It would be even better if you had: Proven experience of leading teams within a lettings, allocations, tenancy management or housing services environment. A successful track record of improving lettings performance, reducing void turnaround times and delivering excellent customer outcomes. Experience of managing housing registers, nominations agreements and complex allocations cases. Experience of conducting appraisals, one-to-ones, coaching conversations and team meetings. Knowledge of Choice Based Lettings (CBL) systems and allocation policies. A professional qualification in Housing, Housing Management or Customer Services (e.g. CIH Level 4 or above). How to Apply If this opportunity sounds like the perfect fit for you, we'd love to hear from you. Please visit our website and submit your CV together with a brief cover letter outlining why you're the ideal candidate and what you would bring to the role. Interviews will take place on 6th August, applicants will need to be available to attend a face-to-face interview in Boston on this date
Adecco are proud to be recruiting for a Housing Officer on behalf of a large London local authority. Role Details Full Time - Monday to Friday, 36 hours per week Temporary assignment - 3 months with likely extension 22.41 per hour PAYE / 29.72 per hour Umbrella Hybrid working - typically 2 to 3 days in the office and on patch, remainder working from home IT equipment provided Mileage and travel expenses claimable for visits Parking permit provided for estate inspections and visits Patch size: approximately 690 properties Immediate start available About the Role As a Housing Officer, you will be responsible for delivering a high-quality, customer-focused housing management service across a defined patch of properties. You will act as the main point of contact for residents, ensuring tenancy obligations are met, neighbourhood standards are maintained, and residents receive an excellent service. This role places a strong emphasis on tenancy management, estate management, resident engagement, and partnership working. Key Responsibilities Manage a portfolio of tenancies and leasehold matters within a designated patch. Investigate and resolve anti-social behaviour cases, working closely with residents and partner agencies. Conduct tenancy audits, property inspections, estate inspections, and pre-termination visits. Support residents to sustain their tenancies and access appropriate services. Ensure compliance with tenancy conditions and take enforcement action where required, including preparing legal casework. Identify environmental and estate improvement opportunities and coordinate actions with internal teams and contractors. Respond to enquiries from elected members, resident groups, solicitors, and members of the public. Build effective working relationships with stakeholders including police, health services, support agencies, and community groups. Monitor communal repairs, health and safety issues, and estate standards, escalating concerns as necessary. Contribute to service improvement initiatives, resident satisfaction, and positive neighbourhood outcomes. Essential Experience & Skills Previous experience delivering housing management services within a social housing environment. Strong knowledge of housing legislation and anti-social behaviour legislation. Experience managing tenancy and leasehold issues, including enforcement action. Ability to investigate and manage ASB cases effectively. Experience conducting home visits, estate inspections, and tenancy-related checks. Excellent customer service, communication, and relationship-building skills. Strong organisational skills with the ability to manage a varied and demanding workload. Experience working collaboratively with internal teams and external partners. Confident using Microsoft Office and housing management systems. Ability to analyse information, make sound decisions, and resolve complex issues. Why Apply? This is an excellent opportunity for an experienced Housing Officer to join a busy and supportive housing team, making a real difference to residents and local communities while working in a flexible hybrid environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jul 24, 2026
Contractor
Adecco are proud to be recruiting for a Housing Officer on behalf of a large London local authority. Role Details Full Time - Monday to Friday, 36 hours per week Temporary assignment - 3 months with likely extension 22.41 per hour PAYE / 29.72 per hour Umbrella Hybrid working - typically 2 to 3 days in the office and on patch, remainder working from home IT equipment provided Mileage and travel expenses claimable for visits Parking permit provided for estate inspections and visits Patch size: approximately 690 properties Immediate start available About the Role As a Housing Officer, you will be responsible for delivering a high-quality, customer-focused housing management service across a defined patch of properties. You will act as the main point of contact for residents, ensuring tenancy obligations are met, neighbourhood standards are maintained, and residents receive an excellent service. This role places a strong emphasis on tenancy management, estate management, resident engagement, and partnership working. Key Responsibilities Manage a portfolio of tenancies and leasehold matters within a designated patch. Investigate and resolve anti-social behaviour cases, working closely with residents and partner agencies. Conduct tenancy audits, property inspections, estate inspections, and pre-termination visits. Support residents to sustain their tenancies and access appropriate services. Ensure compliance with tenancy conditions and take enforcement action where required, including preparing legal casework. Identify environmental and estate improvement opportunities and coordinate actions with internal teams and contractors. Respond to enquiries from elected members, resident groups, solicitors, and members of the public. Build effective working relationships with stakeholders including police, health services, support agencies, and community groups. Monitor communal repairs, health and safety issues, and estate standards, escalating concerns as necessary. Contribute to service improvement initiatives, resident satisfaction, and positive neighbourhood outcomes. Essential Experience & Skills Previous experience delivering housing management services within a social housing environment. Strong knowledge of housing legislation and anti-social behaviour legislation. Experience managing tenancy and leasehold issues, including enforcement action. Ability to investigate and manage ASB cases effectively. Experience conducting home visits, estate inspections, and tenancy-related checks. Excellent customer service, communication, and relationship-building skills. Strong organisational skills with the ability to manage a varied and demanding workload. Experience working collaboratively with internal teams and external partners. Confident using Microsoft Office and housing management systems. Ability to analyse information, make sound decisions, and resolve complex issues. Why Apply? This is an excellent opportunity for an experienced Housing Officer to join a busy and supportive housing team, making a real difference to residents and local communities while working in a flexible hybrid environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Housing Officer £38,746.40 (plus car allowance of £2,750.28) per year Hybrid - Rushden or Peterborough Permanent, Full-Time At Amplius, we believe great neighbourhoods start with great relationships. As a Housing Officer, you'll be out in our communities, getting to know customers, tackling issues that matter and helping people feel safe, supported and proud of where they live. If you enjoy working with people, solving problems and making a positive difference every day, this could be the perfect role for you. Salary: £38,746.40 (plus car allowance of £2,750.28) per year Contract: Permanent, full time Your week : Full time (36.25 hours Monday to Friday 9am to 5.15pm) Location : Hybrid with a weekly presence in our Rushden or Peterborough offices (covering a patch that includes West Northamptonshire, Daventry and Leicestershire) You can read about our fantastic colleague benefits here - Amplius colleague benefits Snapshot of your role Manage a portfolio of tenancies, ensuring compliance with agreements, policies, and relevant legislation. Handle a caseload of complex tenancy and neighbourhood issues, including enforcement and compliance-related cases. Minimise voids and support efficient re-letting of properties while maintaining high standards. Carry out pre-tenancy interviews and provide ongoing support to help customers sustain their tenancies. Monitor and improve estate standards, including communal areas, grounds maintenance, and safety compliance. Build strong relationships with local authorities, police, and community partners to address local issues and improve neighbourhoods. Maintain accurate case records, ensure GDPR compliance, and meet performance targets while managing your own workload. What we're looking for CIH Level 3 qualification, or willingness to work towards it. Proven experience in estate and neighbourhood management within a housing environment. Experience of managing people, including providing direction and performance support where required. Strong understanding of housing regulation and the ability to apply this in practice. Experience of building effective relationships with local authorities and external partners. Confidence using housing management systems and maintaining accurate records. Ability to work flexibly across a large geographical area and prioritise a varied workload. A collaborative, resilient approach with the ability to remain calm and effective when handling complex situations. Please read the attached Job Description before applying so you get the full scope of the role. Important - DBS clearance, a full UK driving licence, willingness to travel, and right to work in the UK are all essential requirements for this role. We do not provide sponsorship. Closing: 2 August Interviews on Teams: 12 August We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you.
Jul 24, 2026
Full time
Housing Officer £38,746.40 (plus car allowance of £2,750.28) per year Hybrid - Rushden or Peterborough Permanent, Full-Time At Amplius, we believe great neighbourhoods start with great relationships. As a Housing Officer, you'll be out in our communities, getting to know customers, tackling issues that matter and helping people feel safe, supported and proud of where they live. If you enjoy working with people, solving problems and making a positive difference every day, this could be the perfect role for you. Salary: £38,746.40 (plus car allowance of £2,750.28) per year Contract: Permanent, full time Your week : Full time (36.25 hours Monday to Friday 9am to 5.15pm) Location : Hybrid with a weekly presence in our Rushden or Peterborough offices (covering a patch that includes West Northamptonshire, Daventry and Leicestershire) You can read about our fantastic colleague benefits here - Amplius colleague benefits Snapshot of your role Manage a portfolio of tenancies, ensuring compliance with agreements, policies, and relevant legislation. Handle a caseload of complex tenancy and neighbourhood issues, including enforcement and compliance-related cases. Minimise voids and support efficient re-letting of properties while maintaining high standards. Carry out pre-tenancy interviews and provide ongoing support to help customers sustain their tenancies. Monitor and improve estate standards, including communal areas, grounds maintenance, and safety compliance. Build strong relationships with local authorities, police, and community partners to address local issues and improve neighbourhoods. Maintain accurate case records, ensure GDPR compliance, and meet performance targets while managing your own workload. What we're looking for CIH Level 3 qualification, or willingness to work towards it. Proven experience in estate and neighbourhood management within a housing environment. Experience of managing people, including providing direction and performance support where required. Strong understanding of housing regulation and the ability to apply this in practice. Experience of building effective relationships with local authorities and external partners. Confidence using housing management systems and maintaining accurate records. Ability to work flexibly across a large geographical area and prioritise a varied workload. A collaborative, resilient approach with the ability to remain calm and effective when handling complex situations. Please read the attached Job Description before applying so you get the full scope of the role. Important - DBS clearance, a full UK driving licence, willingness to travel, and right to work in the UK are all essential requirements for this role. We do not provide sponsorship. Closing: 2 August Interviews on Teams: 12 August We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you.
Housing Officer £38,746.40 (plus car allowance of £2,750.28) per year Full-Time, 6 month temporary contract Hybrid with a weekly presence in the Rushden office At Amplius, we believe great neighbourhoods start with great relationships. As a Housing Officer, you'll be out in our communities, getting to know customers, tackling issues that matter and helping people feel safe, supported and proud of where they live. If you enjoy working with people, solving problems and making a positive difference every day, this could be the perfect role for you. Salary: £38,746.40 (plus car allowance of £2,750.28) per year Contract: Six-month fixed term contract Your week : Full time (36.25 hours Monday to Friday 9am to 5.15pm) Location : Hybrid with a weekly presence in our Rushden office (covering a North Northamptonshire patch) You can read about our fantastic colleague benefits here - Amplius colleague benefits Snapshot of your role Manage a portfolio of tenancies, ensuring compliance with agreements, policies, and relevant legislation. Handle a caseload of complex tenancy and neighbourhood issues, including enforcement and compliance-related cases. Minimise voids and support efficient re-letting of properties while maintaining high standards. Carry out pre-tenancy interviews and provide ongoing support to help customers sustain their tenancies. Monitor and improve estate standards, including communal areas, grounds maintenance, and safety compliance. Build strong relationships with local authorities, police, and community partners to address local issues and improve neighbourhoods. Maintain accurate case records, ensure GDPR compliance, and meet performance targets while managing your own workload. What we're looking for CIH Level 3 qualification, or willingness to work towards it. Proven experience in estate and neighbourhood management within a housing environment. Experience of managing people, including providing direction and performance support where required. Strong understanding of housing regulation and the ability to apply this in practice. Experience of building effective relationships with local authorities and external partners. Confidence using housing management systems and maintaining accurate records. Ability to work flexibly across a large geographical area and prioritise a varied workload. A collaborative, resilient approach with the ability to remain calm and effective when handling complex situations. Please read the attached Job Description before applying so you get the full scope of the role. Important - DBS clearance, a full UK driving licence, willingness to travel, and right to work in the UK are all essential requirements for this role. We do not provide sponsorship. Closing: 2 August Interviews on Teams: 7 August We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you.
Jul 24, 2026
Contractor
Housing Officer £38,746.40 (plus car allowance of £2,750.28) per year Full-Time, 6 month temporary contract Hybrid with a weekly presence in the Rushden office At Amplius, we believe great neighbourhoods start with great relationships. As a Housing Officer, you'll be out in our communities, getting to know customers, tackling issues that matter and helping people feel safe, supported and proud of where they live. If you enjoy working with people, solving problems and making a positive difference every day, this could be the perfect role for you. Salary: £38,746.40 (plus car allowance of £2,750.28) per year Contract: Six-month fixed term contract Your week : Full time (36.25 hours Monday to Friday 9am to 5.15pm) Location : Hybrid with a weekly presence in our Rushden office (covering a North Northamptonshire patch) You can read about our fantastic colleague benefits here - Amplius colleague benefits Snapshot of your role Manage a portfolio of tenancies, ensuring compliance with agreements, policies, and relevant legislation. Handle a caseload of complex tenancy and neighbourhood issues, including enforcement and compliance-related cases. Minimise voids and support efficient re-letting of properties while maintaining high standards. Carry out pre-tenancy interviews and provide ongoing support to help customers sustain their tenancies. Monitor and improve estate standards, including communal areas, grounds maintenance, and safety compliance. Build strong relationships with local authorities, police, and community partners to address local issues and improve neighbourhoods. Maintain accurate case records, ensure GDPR compliance, and meet performance targets while managing your own workload. What we're looking for CIH Level 3 qualification, or willingness to work towards it. Proven experience in estate and neighbourhood management within a housing environment. Experience of managing people, including providing direction and performance support where required. Strong understanding of housing regulation and the ability to apply this in practice. Experience of building effective relationships with local authorities and external partners. Confidence using housing management systems and maintaining accurate records. Ability to work flexibly across a large geographical area and prioritise a varied workload. A collaborative, resilient approach with the ability to remain calm and effective when handling complex situations. Please read the attached Job Description before applying so you get the full scope of the role. Important - DBS clearance, a full UK driving licence, willingness to travel, and right to work in the UK are all essential requirements for this role. We do not provide sponsorship. Closing: 2 August Interviews on Teams: 7 August We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you.
4Recruitment Services are seeking to recruit a Community Housing Officer for our client based in Dudley. Purpose of Role: To deliver a community focussed tenancy and estates management service, highly visible to tenants, residents and other stakeholders. To directly manage tenancies in a specified patch within a defined geographical area, working closely with other Housing and Communities teams, other Council Departments and other agencies to provide responsive services to customers create attractive, well maintained, safer estates. To support individual households to maintain their tenancies in a suitable and effective manner through the direct delivery of service and the commissioning of work through other teams / services. Duties include: Manage a designated housing patch, acting as the main frontline contact for tenants and residents on tenancy and estate management matters. Provide advice, guidance, and support to customers in line with tenancy agreements, policies, and procedures. Manage tenancy compliance, including home visits, tenancy reviews, estate inspections, and proactive estate management. Investigate and respond to customer enquiries, complaints, compliments, and service issues promptly and effectively. Identify and manage breaches of tenancy conditions, including anti-social behaviour, taking appropriate enforcement action where required. Work with vulnerable residents and manage complex cases, coordinating support from relevant teams and external agencies to help sustain tenancies. Carry out estate walkabouts and inspections, identifying health and safety concerns, repairs, environmental issues, and improvements required. Support residents through challenging circumstances, including domestic abuse, bereavement, relationship breakdown, and changes in health or personal circumstances. Promote resident involvement and community engagement by building positive relationships with tenants, resident groups, local stakeholders, and partner agencies. Work collaboratively with colleagues and external organisations to improve neighbourhoods and enhance the customer experience. Essential Requirements: Previous experience within housing, tenancy management, estate management, or a similar customer-focused role. Knowledge and understanding of tenancy agreements, housing policies, procedures, and relevant legislation. Experience of managing tenancy issues, including anti-social behaviour, tenancy breaches, and complex casework. Experience of undertaking home visits, estate inspections, and working within local communities. Full UK driving licence and access to a vehicle is essential, as the role requires travel across a designated housing patch. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Jul 24, 2026
Contractor
4Recruitment Services are seeking to recruit a Community Housing Officer for our client based in Dudley. Purpose of Role: To deliver a community focussed tenancy and estates management service, highly visible to tenants, residents and other stakeholders. To directly manage tenancies in a specified patch within a defined geographical area, working closely with other Housing and Communities teams, other Council Departments and other agencies to provide responsive services to customers create attractive, well maintained, safer estates. To support individual households to maintain their tenancies in a suitable and effective manner through the direct delivery of service and the commissioning of work through other teams / services. Duties include: Manage a designated housing patch, acting as the main frontline contact for tenants and residents on tenancy and estate management matters. Provide advice, guidance, and support to customers in line with tenancy agreements, policies, and procedures. Manage tenancy compliance, including home visits, tenancy reviews, estate inspections, and proactive estate management. Investigate and respond to customer enquiries, complaints, compliments, and service issues promptly and effectively. Identify and manage breaches of tenancy conditions, including anti-social behaviour, taking appropriate enforcement action where required. Work with vulnerable residents and manage complex cases, coordinating support from relevant teams and external agencies to help sustain tenancies. Carry out estate walkabouts and inspections, identifying health and safety concerns, repairs, environmental issues, and improvements required. Support residents through challenging circumstances, including domestic abuse, bereavement, relationship breakdown, and changes in health or personal circumstances. Promote resident involvement and community engagement by building positive relationships with tenants, resident groups, local stakeholders, and partner agencies. Work collaboratively with colleagues and external organisations to improve neighbourhoods and enhance the customer experience. Essential Requirements: Previous experience within housing, tenancy management, estate management, or a similar customer-focused role. Knowledge and understanding of tenancy agreements, housing policies, procedures, and relevant legislation. Experience of managing tenancy issues, including anti-social behaviour, tenancy breaches, and complex casework. Experience of undertaking home visits, estate inspections, and working within local communities. Full UK driving licence and access to a vehicle is essential, as the role requires travel across a designated housing patch. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Liverpool. This is a retrofit scheme including Solar PV, Air Source Heat Pumps, Ventilation etc. The successful candidate will have at least 2 years' experience as a Resident Liaison Officer working for a Social Housing Contractor. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is 28-30k plus 3k car allowance and mileage plus other benefits. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Jul 24, 2026
Full time
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Liverpool. This is a retrofit scheme including Solar PV, Air Source Heat Pumps, Ventilation etc. The successful candidate will have at least 2 years' experience as a Resident Liaison Officer working for a Social Housing Contractor. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is 28-30k plus 3k car allowance and mileage plus other benefits. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Job Details: Salary range: £43,308 - £45,852 per annum Work location: New Zealand Way, White City Estate, Hammersmith W12 7DE and Cobbs Hall, Fulham Palace Road, London SW6 6LL Hours per week: 36 Contract type: 15 x Permanent Closing date: 28 July 2026 Contact details for Informal discussion: Andrew Nowakowski, Head of Neighbourhoods and Communities via email on or Declan Teague, Head of Neighbourhoods and Communities via email on About the role Are you passionate about people, places, and making communities thrive? Do you enjoy being out and about, meeting residents, solving problems, and creating real, lasting impact? Join us as a Neighbourhoods & Communities Officer and play a central part in shaping neighbourhoods where residents feel safe, supported and proud to live. This is a hands on, people first role where every day is different. You'll be the friendly face of the council across a patch of around 400 households, building relationships, supporting residents to sustain their tenancies, tackling issues early and driving improvements that make neighbourhoods cleaner, safer, and more vibrant. If you love variety, responsibility and making things happen - this role is for you. Working pattern: No hybrid working, Monday to Friday 9am to 5pm and also working on one Saturday in six from 9.30am to 2pm with a day off in lieu the following week. What you'll do Be a visible, trusted presence on your patch - residents will know you, rely on you, and come to you first. Own your neighbourhood: from repairs to estate services to community improvements, you'll be the guardian of your estates. Solve real problems - from tenancy issues to ASB cases - using a thoughtful, resident centred approach. Support residents who need extra help, identifying safeguarding concerns and connecting people with the right services. Lead estate inspections, make sure safety standards are met, and take action on anything that puts residents at risk. Champion resident engagement - listening to local voices, empowering community groups and driving small projects that make a big difference. Manage tenancy changes (succession, mutual exchange, joint tenancies and more) and offer clear, helpful housing advice. Take the lead on ASB and tenancy enforcement, working with partners and preparing cases when needed. Welcome new tenants, carry out sign ups, viewings and six week visits and set people up for success in their new homes. Respond to emergencies on estates with calm, empathy and practical support. Everything you do will contribute to safer, happier, better connected neighbourhoods. About you This role is all about attitude, ownership and emotional intelligence. We're looking for someone who brings: A naturally empathetic, curious approach to understanding residents and their neighbourhoods. Great communication skills - you enjoy working with people from all walks of life Problem solving ability - you stay calm, get the facts and follow issues through to the end Strong organisation skills - you can juggle priorities and still deliver quality Confidence using data and insight to improve services Creativity and flexibility - you adapt, try new approaches and think differently A commitment to excellent customer service - every interaction matters Team spirit - you collaborate well and build strong working relationships Experience in customer service (in any sector!) is essential - housing experience is great but not required. Why join us? At H&F, we're passionate about helping residents live the best lives they can. You'll: Work autonomously, with no two days the same See the direct impact of your work Build real relationships with residents and partners Work in a supportive team that values creativity, inclusion and emotional intelligence Have opportunities to learn, develop and grow If you want a job where you make a real difference, this is it. Please view the Role Profile for more information on the role Our People Values: How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people who can build this into everything they do. We are fair We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all. We are caring We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success. We are collaborators We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone. We are driven We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do. Our commitment to you: At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more. We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE. Asking for Adjustments We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at or by post to The Town Hall, King Street, Hammersmith W6 9JU Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. Job Segment: Equity, Finance
Jul 24, 2026
Full time
Job Details: Salary range: £43,308 - £45,852 per annum Work location: New Zealand Way, White City Estate, Hammersmith W12 7DE and Cobbs Hall, Fulham Palace Road, London SW6 6LL Hours per week: 36 Contract type: 15 x Permanent Closing date: 28 July 2026 Contact details for Informal discussion: Andrew Nowakowski, Head of Neighbourhoods and Communities via email on or Declan Teague, Head of Neighbourhoods and Communities via email on About the role Are you passionate about people, places, and making communities thrive? Do you enjoy being out and about, meeting residents, solving problems, and creating real, lasting impact? Join us as a Neighbourhoods & Communities Officer and play a central part in shaping neighbourhoods where residents feel safe, supported and proud to live. This is a hands on, people first role where every day is different. You'll be the friendly face of the council across a patch of around 400 households, building relationships, supporting residents to sustain their tenancies, tackling issues early and driving improvements that make neighbourhoods cleaner, safer, and more vibrant. If you love variety, responsibility and making things happen - this role is for you. Working pattern: No hybrid working, Monday to Friday 9am to 5pm and also working on one Saturday in six from 9.30am to 2pm with a day off in lieu the following week. What you'll do Be a visible, trusted presence on your patch - residents will know you, rely on you, and come to you first. Own your neighbourhood: from repairs to estate services to community improvements, you'll be the guardian of your estates. Solve real problems - from tenancy issues to ASB cases - using a thoughtful, resident centred approach. Support residents who need extra help, identifying safeguarding concerns and connecting people with the right services. Lead estate inspections, make sure safety standards are met, and take action on anything that puts residents at risk. Champion resident engagement - listening to local voices, empowering community groups and driving small projects that make a big difference. Manage tenancy changes (succession, mutual exchange, joint tenancies and more) and offer clear, helpful housing advice. Take the lead on ASB and tenancy enforcement, working with partners and preparing cases when needed. Welcome new tenants, carry out sign ups, viewings and six week visits and set people up for success in their new homes. Respond to emergencies on estates with calm, empathy and practical support. Everything you do will contribute to safer, happier, better connected neighbourhoods. About you This role is all about attitude, ownership and emotional intelligence. We're looking for someone who brings: A naturally empathetic, curious approach to understanding residents and their neighbourhoods. Great communication skills - you enjoy working with people from all walks of life Problem solving ability - you stay calm, get the facts and follow issues through to the end Strong organisation skills - you can juggle priorities and still deliver quality Confidence using data and insight to improve services Creativity and flexibility - you adapt, try new approaches and think differently A commitment to excellent customer service - every interaction matters Team spirit - you collaborate well and build strong working relationships Experience in customer service (in any sector!) is essential - housing experience is great but not required. Why join us? At H&F, we're passionate about helping residents live the best lives they can. You'll: Work autonomously, with no two days the same See the direct impact of your work Build real relationships with residents and partners Work in a supportive team that values creativity, inclusion and emotional intelligence Have opportunities to learn, develop and grow If you want a job where you make a real difference, this is it. Please view the Role Profile for more information on the role Our People Values: How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people who can build this into everything they do. We are fair We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all. We are caring We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success. We are collaborators We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone. We are driven We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do. Our commitment to you: At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more. We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE. Asking for Adjustments We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at or by post to The Town Hall, King Street, Hammersmith W6 9JU Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. Job Segment: Equity, Finance
