Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. BDO has ideas at the heart of what it does - "Ideas, People, Trust" is our tagline. This position will help transform those ideas into tangible and demonstrable innovation and change within the company and with our clients, often through digital services and products. You will be helping build the BDO of the Future. Basically, turning ideas into reality. In this role you'll: Help drive innovation - both mindset and practical delivery - throughout BDO's 8,000 employees and at all levels. Help the business areas create and define new opportunities, innovations and assess whether digital products can help deliver benefits for these areas. Help the business define the benefits of the change, short and long term, tangible and intangible and assess priority. Help to administer the internal innovation platform for all users, including helping people set innovation challenges and managing the ideas generated. Assist the Product Owner where required in our Agile/SCRUM development process, and interface into our internal and external development teams. Ensure the product is complete - i.e. the business strategy, the product specification, the business case and the technical requirements match the delivered solution, both commercially and technically. Liaise with the Business Relationship Managers to help manage the pipeline of incoming products, PoCs/prototypes and technology requests. Support them with captivating content to extend the reach of innovation within business units. Help manage the firm's innovation community to communicate our product roadmap, and help develop new ideas and possible products. Help arrange and deliver learning and training across a range of skills and levels, in order to increase uptake of delivered innovation, and to improve our Digital Mindset and client experience. You'll be someone with: A passion for innovation and product development, from concept to delivery to ownership, with a demonstrable track record of successful products. The ability to champion ideas, innovation, digital, mobile and AI in a professional services environment. The ability to contribute to all aspects of digital product development, incl. business planning, costs/revenue projections, marketing/comms, operational planning, product requirements (including writing epics/features/stories and managing the product backlog), liaising with development teams and solution architects, change control, project timescales and costs, UX/UI and digital design, customer feedback and co-creation. Excellent knowledge of digital and mobile product creation, with attention to detail and the desire for products to look fantastic and delight customers. The ability to work with both internal delivery teams and external suppliers (including scouting, selection, managing commercial terms as well as actual delivery). The ability to manage challenging ideas full lifecycle, i.e. from idea to product. Product Management and Product Owner experience and qualifications. Knowledge of the professional services sector, specifically accountancy areas of tax, audit and advisory, and the associated trends and products (desirable) Knowledge of innovation and product development lifecycles, product design and delivery methodology The ability to organise product portfolio and manage backlog of change. General agile delivery and management skills. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 12, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. BDO has ideas at the heart of what it does - "Ideas, People, Trust" is our tagline. This position will help transform those ideas into tangible and demonstrable innovation and change within the company and with our clients, often through digital services and products. You will be helping build the BDO of the Future. Basically, turning ideas into reality. In this role you'll: Help drive innovation - both mindset and practical delivery - throughout BDO's 8,000 employees and at all levels. Help the business areas create and define new opportunities, innovations and assess whether digital products can help deliver benefits for these areas. Help the business define the benefits of the change, short and long term, tangible and intangible and assess priority. Help to administer the internal innovation platform for all users, including helping people set innovation challenges and managing the ideas generated. Assist the Product Owner where required in our Agile/SCRUM development process, and interface into our internal and external development teams. Ensure the product is complete - i.e. the business strategy, the product specification, the business case and the technical requirements match the delivered solution, both commercially and technically. Liaise with the Business Relationship Managers to help manage the pipeline of incoming products, PoCs/prototypes and technology requests. Support them with captivating content to extend the reach of innovation within business units. Help manage the firm's innovation community to communicate our product roadmap, and help develop new ideas and possible products. Help arrange and deliver learning and training across a range of skills and levels, in order to increase uptake of delivered innovation, and to improve our Digital Mindset and client experience. You'll be someone with: A passion for innovation and product development, from concept to delivery to ownership, with a demonstrable track record of successful products. The ability to champion ideas, innovation, digital, mobile and AI in a professional services environment. The ability to contribute to all aspects of digital product development, incl. business planning, costs/revenue projections, marketing/comms, operational planning, product requirements (including writing epics/features/stories and managing the product backlog), liaising with development teams and solution architects, change control, project timescales and costs, UX/UI and digital design, customer feedback and co-creation. Excellent knowledge of digital and mobile product creation, with attention to detail and the desire for products to look fantastic and delight customers. The ability to work with both internal delivery teams and external suppliers (including scouting, selection, managing commercial terms as well as actual delivery). The ability to manage challenging ideas full lifecycle, i.e. from idea to product. Product Management and Product Owner experience and qualifications. Knowledge of the professional services sector, specifically accountancy areas of tax, audit and advisory, and the associated trends and products (desirable) Knowledge of innovation and product development lifecycles, product design and delivery methodology The ability to organise product portfolio and manage backlog of change. General agile delivery and management skills. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Advanced Specialist - Product Management (Science) In this role, you will lead the development and growth of science-focused vocational products and services, shaping propositions that meet customer needs and drive commercial success. This role aligns to industry-level titles such as Product Manager (Education/Science) or Portfolio Product Manager. The Role As Advanced Specialist in Product Management (Science), you'll shape market-winning vocational science products that make a real difference to learners, educators, and employers. Working with teams across product, marketing, sales and assessment, you'll turn deep market insight into compelling propositions that drive growth, improve teacher and learner experience, and strengthen Pearson's position in the science education market. In your first six months, you'll build strong sector insight, sharpen product propositions, and influence priorities across your qualification portfolio. This role entails a wide breadth of leadership and management - from strategy and P&L ownership through to hands on product development and stakeholder engagement - all with a clear customer-centric focus. Want to explore the full scope of the role? Click here to view the complete Job Description. What You'll Own End to end ownership of a qualification product portfolio, from development to launch and through its lifecycle Market leading product and service propositions with clear customer value and strong commercial performance P&L accountability, working with internal stakeholders to establish sales forecasts and targets to deliver according to budget Evidence led decisions on investment, growth and product retirement Cross-functional delivery, ensuring products are launched on time, to budget, and to quality What You'll Do Build deep insight into customers, learners, competitors, and education policy to spot opportunities early Define clear product requirements and propositions aligned to sector needs and regulatory expectations Collaborate with development teams, employers, and external stakeholders to design and validate products Develop and deliver high-quality teaching, learning and assessment support Lead stakeholder engagement, including customer briefings, stakeholder panels, advisory groups, and sector events Partner with sales, marketing, and support teams to deliver clear messaging, effective onboarding, and excellent customer experiences Track performance and learner outcomes, using data to drive continual improvement About You You bring strong product management experience and a genuine passion for vocational education. You're commercially minded, confident working with data, and comfortable influencing across virtual, cross-functional teams. You're someone who: Thinks strategically and enjoys practically developing solutions Puts learners and customers at the heart of decision-making Builds trusted relationships with internal and external stakeholdersShows leadership in complex, evolving environments What You'll Get The opportunity to shape leading educational products with real-world impact Broad exposure across qualifications, assessments, digital and service-based solutions Ongoing professional development and opportunities to grow your product leadership career Competitive reward and benefits Ready to Make an Impact? Apply now and help shape the future of vocational science education with Pearson. Equal Employment Opportunity Statement Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing .
May 12, 2026
Full time
Advanced Specialist - Product Management (Science) In this role, you will lead the development and growth of science-focused vocational products and services, shaping propositions that meet customer needs and drive commercial success. This role aligns to industry-level titles such as Product Manager (Education/Science) or Portfolio Product Manager. The Role As Advanced Specialist in Product Management (Science), you'll shape market-winning vocational science products that make a real difference to learners, educators, and employers. Working with teams across product, marketing, sales and assessment, you'll turn deep market insight into compelling propositions that drive growth, improve teacher and learner experience, and strengthen Pearson's position in the science education market. In your first six months, you'll build strong sector insight, sharpen product propositions, and influence priorities across your qualification portfolio. This role entails a wide breadth of leadership and management - from strategy and P&L ownership through to hands on product development and stakeholder engagement - all with a clear customer-centric focus. Want to explore the full scope of the role? Click here to view the complete Job Description. What You'll Own End to end ownership of a qualification product portfolio, from development to launch and through its lifecycle Market leading product and service propositions with clear customer value and strong commercial performance P&L accountability, working with internal stakeholders to establish sales forecasts and targets to deliver according to budget Evidence led decisions on investment, growth and product retirement Cross-functional delivery, ensuring products are launched on time, to budget, and to quality What You'll Do Build deep insight into customers, learners, competitors, and education policy to spot opportunities early Define clear product requirements and propositions aligned to sector needs and regulatory expectations Collaborate with development teams, employers, and external stakeholders to design and validate products Develop and deliver high-quality teaching, learning and assessment support Lead stakeholder engagement, including customer briefings, stakeholder panels, advisory groups, and sector events Partner with sales, marketing, and support teams to deliver clear messaging, effective onboarding, and excellent customer experiences Track performance and learner outcomes, using data to drive continual improvement About You You bring strong product management experience and a genuine passion for vocational education. You're commercially minded, confident working with data, and comfortable influencing across virtual, cross-functional teams. You're someone who: Thinks strategically and enjoys practically developing solutions Puts learners and customers at the heart of decision-making Builds trusted relationships with internal and external stakeholdersShows leadership in complex, evolving environments What You'll Get The opportunity to shape leading educational products with real-world impact Broad exposure across qualifications, assessments, digital and service-based solutions Ongoing professional development and opportunities to grow your product leadership career Competitive reward and benefits Ready to Make an Impact? Apply now and help shape the future of vocational science education with Pearson. Equal Employment Opportunity Statement Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing .
Customer Success Manager (Fixed Term Contract) Department: Product Employment Type: Fixed Term Contract Location: UK- London Description Discover OneOcean: OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group. Owned by Lloyd's Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast moving innovator with the strength and stability of one of the world's most trusted maritime institutions. At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world. Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance. Why Join OneOcean Crew? Legacy & Innovation: We were created more than 260 years ago as the world's first marine classification society to improve and set standards for the safety of ships. Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024. Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation. Navigating the position: Customer Success Manager The Customer Success Manager (CSM) is responsible for ensuring customer satisfaction, retention, and expansion. Acting as a trusted advisor, the CSM will drive adoption, maximize customer value, and proactively manage the customer lifecycle to foster long term partnerships. Key Responsibilities Customer Onboarding & Implementation Lead customer onboarding by ensuring a smooth transition post sale. Oversee solution integration, deployment, and user training to maximize adoption. Collaborate with internal teams to score deployment success and customer acceptance. Customer Relationship Management & Value Delivery Work closely with customers to understand KPIs, business impacts, and ROI expectations. Develop and execute customer success plans tailored to their goals. Conduct regular check ins, QBRs, and performance reviews to ensure alignment. Measure and analyze customer impact, adoption, and satisfaction. Retention & Growth Drive adoption strategies to maximize the value customers receive. Lead renewal discussions and negotiations to ensure continued business. Identify expansion opportunities (cross sell, upsell) and collaborate with Sales. Support CPI (Customer Performance Index) presentations and negotiations. Issue Resolution & Advocacy Act as the primary escalation point for customer issues and concerns. Coordinate with Support, Professional Services, and Sales to resolve challenges. Gather customer insights to influence product roadmap and service improvements. Success Metrics Customer retention & renewal rates. Increase in adoption & customer satisfaction (NPS, CSAT, etc.). Revenue expansion through upsells and cross sells. Reduction in customer escalations and churn. Skills, Knowledge and Expertise Bachelor's degree in business, Marketing, Communications, or a related field A relevant certification in Customer Success or Account Management is a plus 3-5 years of experience in a customer success, account management, or client facing role within a technology or SaaS environment Demonstrated experience in managing large or complex customer accounts with a focus on relationship management and customer satisfaction Excellent communication and interpersonal skills, with the ability to build rapport and trust with both internal teams and customers Strong problem solving skills, with the ability to navigate complex situations and find solutions that benefit both the customer and the company Experience using CRM systems (Salesforce, HubSpot, etc.) and customer success tools (e.g., Gainsight, ChurnZero) A data driven approach to monitoring customer health and success metrics Strong attention to detail, organizational skills, and the ability to manage multiple accounts simultaneously Ability to work independently and collaboratively in a fast paced environment Passion for customer success and a proactive mindset to deliver exceptional service.
May 12, 2026
Full time
Customer Success Manager (Fixed Term Contract) Department: Product Employment Type: Fixed Term Contract Location: UK- London Description Discover OneOcean: OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group. Owned by Lloyd's Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast moving innovator with the strength and stability of one of the world's most trusted maritime institutions. At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world. Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance. Why Join OneOcean Crew? Legacy & Innovation: We were created more than 260 years ago as the world's first marine classification society to improve and set standards for the safety of ships. Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024. Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation. Navigating the position: Customer Success Manager The Customer Success Manager (CSM) is responsible for ensuring customer satisfaction, retention, and expansion. Acting as a trusted advisor, the CSM will drive adoption, maximize customer value, and proactively manage the customer lifecycle to foster long term partnerships. Key Responsibilities Customer Onboarding & Implementation Lead customer onboarding by ensuring a smooth transition post sale. Oversee solution integration, deployment, and user training to maximize adoption. Collaborate with internal teams to score deployment success and customer acceptance. Customer Relationship Management & Value Delivery Work closely with customers to understand KPIs, business impacts, and ROI expectations. Develop and execute customer success plans tailored to their goals. Conduct regular check ins, QBRs, and performance reviews to ensure alignment. Measure and analyze customer impact, adoption, and satisfaction. Retention & Growth Drive adoption strategies to maximize the value customers receive. Lead renewal discussions and negotiations to ensure continued business. Identify expansion opportunities (cross sell, upsell) and collaborate with Sales. Support CPI (Customer Performance Index) presentations and negotiations. Issue Resolution & Advocacy Act as the primary escalation point for customer issues and concerns. Coordinate with Support, Professional Services, and Sales to resolve challenges. Gather customer insights to influence product roadmap and service improvements. Success Metrics Customer retention & renewal rates. Increase in adoption & customer satisfaction (NPS, CSAT, etc.). Revenue expansion through upsells and cross sells. Reduction in customer escalations and churn. Skills, Knowledge and Expertise Bachelor's degree in business, Marketing, Communications, or a related field A relevant certification in Customer Success or Account Management is a plus 3-5 years of experience in a customer success, account management, or client facing role within a technology or SaaS environment Demonstrated experience in managing large or complex customer accounts with a focus on relationship management and customer satisfaction Excellent communication and interpersonal skills, with the ability to build rapport and trust with both internal teams and customers Strong problem solving skills, with the ability to navigate complex situations and find solutions that benefit both the customer and the company Experience using CRM systems (Salesforce, HubSpot, etc.) and customer success tools (e.g., Gainsight, ChurnZero) A data driven approach to monitoring customer health and success metrics Strong attention to detail, organizational skills, and the ability to manage multiple accounts simultaneously Ability to work independently and collaboratively in a fast paced environment Passion for customer success and a proactive mindset to deliver exceptional service.
The Senior Supporter Engagement Manager will lead the strategic development of personalised, data driven supporter experiences that deepen engagement and maximise long term value. This role oversees the design and optimisation of multi channel supporter journeys, with a key focus on the creation and delivery of the email, SMS and What s App communications, as well as our loyalty focused communications such as Cure Magazine, supporter newsletters and seasonal loyalty comm such as Christmas Cards. You ll be a resident expert in marketing personalisation and data automation through martech tools. Acting as the organisation s expert in supporter experience design, the postholder ensures that every interaction from the point that a supporter hits our database to long term stewardship is timely, relevant, and insight led. You will use a mix of influence, coaching and collaboration skills to work across the organisation working closely with Fundraising, Digital, Data, Business Intelligence, Insight, Policy and Campaigning, Volunteering, Info Services and Brand teams to embed a culture of continuous improvement and supporter centric thinking. Most importantly you ll be passionate about giving supporters a fantastic experience so that they stay longer, do more and feel like a valued part of getting to a cure for dementia. Key Responsibilities: Supporter Journey Development & Design Lead the end to end design of supporter journeys working collaboratively across all the organisation,taking an audience led approach in achieving our income, engagement and influence objectives, joining the dots and identifying opportunities for cross sell, upsell and integration of offers throughout a supporter's relationship with us. Oversea the mapping and optimisation of lifecycle journeys, ensuring they are insight driven, segmented, and aligned with organisational goals towards a cure. Responsible for ensuring your teams are expert in our martech, and use testing frameworks (A/B, multivariate), data and performance insights to optimise journeys performance. Lead for automation of journeys within our martech, balancing efficiencies on resource with excellent supporter experiences. Lead for data, compliance and technical troubleshooting. Data Selections & Audience Targeting Responsible for making audience targeting decisions ensuring accurate, timely, and insight led targeting for all fundraising and engagement activity. Working collaboratively with the BI team to ensure the development and application of data modelling and propensity models to predict supporter behaviour models that support tailored communications and efficient campaign delivery. Work closely with Data and Analytics teams to maintain data quality and optimise selection processes, and work with insight and BI to translate performance outputs into actionable recommendations for optimising our supporter journey performance. Ensure robust documentation, governance, and continuous improvement of data targeting and selection workflows Work collaboratively with the digital analytics team to ensure a strong connection between web and paid digital activity to avoid siloes across the stages of a supporter's experience with ARUK. Supporter Loyalty & Stewardship Communications Lead the creation of loyalty focused communications that build long term relationships and increase lifetime value and deliver on our supporter experience principles including communications such as Cure Magazine and E-newsletter. Work collaborative with Senior Supporter Relations Manager to develop stewardship frameworks that recognise and thank supporters at key moments including the coordination of an ARUK approach supporter Christmas and Seasonal greetings. Ensure collaboration within these organisational supporter loyalty communications is effective leading for RACI and levels of approval. Lead for your team adhering to GDPR-aligned audience management and safe data activation. Leadership & Collaboration Manage and develop a multi disciplinary team across your key responsibilities, fostering a culture of audience led, testing, continuous improvement and joined up thinking, planning and delivery. Build strong relationships with key stakeholders across fundraising, digital, brand, data, insight, info services, policy and campaigning, and research teams to ensure alignment and shared priorities. Responsible for keeping up to date on latest thinking, tools and technology for delivering effective Supporter Experiences, working closely with our Salesforce Technical Product Owner. And represent the charity in conferences, networking and influencing within the sector. Knowledge, skills and experience needed: Extensive experience in supporter or customer journey design, CRM driven marketing personalisation and data automation Strong understanding of email marketing and supporter journey platforms and infrastructure, automation tools, and CRM systems. Familiarity of audience targeting segmentation and data selections. Familiarity with propensity modelling, predictive analytics, or working alongside data science teams. Proven ability to lead teams and manage complex, cross functional projects. Strong analytical mindset with the ability to translate insight into action. Excellent communication and stakeholder management skills. Demonstrable experience of leading supporter engagement programmes across multi-channel campaigns and activity. Demonstrable experience of working with external partners, including creative agencies, platform providers, research agencies, print and production houses. Demonstrable budget development and management experience. Deeply supporter centric, with a passion for creating meaningful experiences and supporter communications. Ability to distil complex data into simplified actionable insights that build the programme. Curious, analytical, and comfortable working with data and making driven decision making. Creative thinker who enjoys solving complex problems, particularly solving problems in collaboration with stakeholders. Collaborative, confident, and able to influence at all levels, particularly at a senior level across the organisation. Experience of coaching internal stakeholders, with strong workshop facilitation experience. Committed to continuous learning and innovation. Additional Information: Ways of working: As part of our Agile ways of working, you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary: Circa £56,000 per annum, plus benefits. Please download the Vacancy Pack on our website for more information. The closing date for applications is the 31st May 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
May 11, 2026
Full time
The Senior Supporter Engagement Manager will lead the strategic development of personalised, data driven supporter experiences that deepen engagement and maximise long term value. This role oversees the design and optimisation of multi channel supporter journeys, with a key focus on the creation and delivery of the email, SMS and What s App communications, as well as our loyalty focused communications such as Cure Magazine, supporter newsletters and seasonal loyalty comm such as Christmas Cards. You ll be a resident expert in marketing personalisation and data automation through martech tools. Acting as the organisation s expert in supporter experience design, the postholder ensures that every interaction from the point that a supporter hits our database to long term stewardship is timely, relevant, and insight led. You will use a mix of influence, coaching and collaboration skills to work across the organisation working closely with Fundraising, Digital, Data, Business Intelligence, Insight, Policy and Campaigning, Volunteering, Info Services and Brand teams to embed a culture of continuous improvement and supporter centric thinking. Most importantly you ll be passionate about giving supporters a fantastic experience so that they stay longer, do more and feel like a valued part of getting to a cure for dementia. Key Responsibilities: Supporter Journey Development & Design Lead the end to end design of supporter journeys working collaboratively across all the organisation,taking an audience led approach in achieving our income, engagement and influence objectives, joining the dots and identifying opportunities for cross sell, upsell and integration of offers throughout a supporter's relationship with us. Oversea the mapping and optimisation of lifecycle journeys, ensuring they are insight driven, segmented, and aligned with organisational goals towards a cure. Responsible for ensuring your teams are expert in our martech, and use testing frameworks (A/B, multivariate), data and performance insights to optimise journeys performance. Lead for automation of journeys within our martech, balancing efficiencies on resource with excellent supporter experiences. Lead for data, compliance and technical troubleshooting. Data Selections & Audience Targeting Responsible for making audience targeting decisions ensuring accurate, timely, and insight led targeting for all fundraising and engagement activity. Working collaboratively with the BI team to ensure the development and application of data modelling and propensity models to predict supporter behaviour models that support tailored communications and efficient campaign delivery. Work closely with Data and Analytics teams to maintain data quality and optimise selection processes, and work with insight and BI to translate performance outputs into actionable recommendations for optimising our supporter journey performance. Ensure robust documentation, governance, and continuous improvement of data targeting and selection workflows Work collaboratively with the digital analytics team to ensure a strong connection between web and paid digital activity to avoid siloes across the stages of a supporter's experience with ARUK. Supporter Loyalty & Stewardship Communications Lead the creation of loyalty focused communications that build long term relationships and increase lifetime value and deliver on our supporter experience principles including communications such as Cure Magazine and E-newsletter. Work collaborative with Senior Supporter Relations Manager to develop stewardship frameworks that recognise and thank supporters at key moments including the coordination of an ARUK approach supporter Christmas and Seasonal greetings. Ensure collaboration within these organisational supporter loyalty communications is effective leading for RACI and levels of approval. Lead for your team adhering to GDPR-aligned audience management and safe data activation. Leadership & Collaboration Manage and develop a multi disciplinary team across your key responsibilities, fostering a culture of audience led, testing, continuous improvement and joined up thinking, planning and delivery. Build strong relationships with key stakeholders across fundraising, digital, brand, data, insight, info services, policy and campaigning, and research teams to ensure alignment and shared priorities. Responsible for keeping up to date on latest thinking, tools and technology for delivering effective Supporter Experiences, working closely with our Salesforce Technical Product Owner. And represent the charity in conferences, networking and influencing within the sector. Knowledge, skills and experience needed: Extensive experience in supporter or customer journey design, CRM driven marketing personalisation and data automation Strong understanding of email marketing and supporter journey platforms and infrastructure, automation tools, and CRM systems. Familiarity of audience targeting segmentation and data selections. Familiarity with propensity modelling, predictive analytics, or working alongside data science teams. Proven ability to lead teams and manage complex, cross functional projects. Strong analytical mindset with the ability to translate insight into action. Excellent communication and stakeholder management skills. Demonstrable experience of leading supporter engagement programmes across multi-channel campaigns and activity. Demonstrable experience of working with external partners, including creative agencies, platform providers, research agencies, print and production houses. Demonstrable budget development and management experience. Deeply supporter centric, with a passion for creating meaningful experiences and supporter communications. Ability to distil complex data into simplified actionable insights that build the programme. Curious, analytical, and comfortable working with data and making driven decision making. Creative thinker who enjoys solving complex problems, particularly solving problems in collaboration with stakeholders. Collaborative, confident, and able to influence at all levels, particularly at a senior level across the organisation. Experience of coaching internal stakeholders, with strong workshop facilitation experience. Committed to continuous learning and innovation. Additional Information: Ways of working: As part of our Agile ways of working, you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary: Circa £56,000 per annum, plus benefits. Please download the Vacancy Pack on our website for more information. The closing date for applications is the 31st May 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
. ( )Area Sales Manager - Manchester, Leeds, Edinburgh (m/f/d) page is loaded Area Sales Manager - Manchester, Leeds, Edinburgh (m/f/d)locations: Leeds, UKtime type: Full timeposted on: Posted 4 Days Agojob requisition id: JR35107 Be part of our team and create with us the world of tomorrow! We are pioneers in digital locking technology. With a team of over 550 employees around Europe we ensure that people's lives become safer and more convenient. We don't just open doors, we also open paths to more secure and intelligent living spaces. We achieve this through continuous innovation, team spirit and a deep-rooted passion for the industry.As an Area Sales Manager , you will be responsible for selling our innovative technical solutions in your region and building long-term customer relationships. You will be part of a sales team who is committed to creating unique customer experiences and making a significant contribution to the success of our company. WHAT YOU WILL BE DOING Drive sales by finding new end customers and supporting existing end users Support and expand the regional network of installers Support and expand existing integrated partners Identify, develop, maintain and strengthen effective relationships with key customer contacts to deliver business growth and increased market share Develop sales plans that support objectives for sales, market-share and competitive account penetration Participate in trade shows and industry associations Pro-actively and constructively analyse customer accounts to determine potential for both present and future solutions and needs WHAT YOU WILL BRING Strong commercial sales experience with proven track record in a similar field-based sales role in project sales Extensive acquisition and order closing capacity Organizational talent in supporting projects and specialist trading partners Project management and consultation with architects, designers, and contractors Experience in selling and clarifying technical products Self-motivated with a proactive approach to problem solving and developing your own pipeline Team player OUR OFFERING Work-Life-Balance Flexible working hours, home office based Mobility High-quality, advertising-free company car for private use Health Monthly fitness allowance, Employee Assistance Program on all life issues, Cycle to Work, Health Insurance/ Health Cash Plan Family & More Life Insurance, monthly day-care allowance for children (up to school age), exclusive employee discounts Growth & Development Structured & inspiring onboarding process, hands-on training, access to Busuu, Allegion Academy & LinkedIn Learning, mentoring on development and career paths Culture Infectious spirit, flat hierarchies, a colourful team from 17 nations, great helpfulness & cohesion, many great eventsThen Anne Paffile is looking forward to your application. Feel free to contact Anne on .SimonsVoss Technologies GmbH Feringastraße 485774 Unterföhring Germany Phone 0Find more information on as well as on , and . SimonsVoss, we are committed to creating a diverse, inclusive, and authentic workplace. So, if you're interested in this position, but your experience doesn't perfectly match everything in the job description, you should still apply. You may be just the right candidate for this position. We celebrate who we are SimonsVoss is a proud part of the international Allegion Group - a global security network. Together with Allegion, we are committed to diverse and inclusive workplaces. We consider all applicants, regardless of experience, colour, national origin, religion, age, gender, gender identity, disability status, sexual orientation or any other characteristic protected by law. (C) Allegion plc, 2014 Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, IrlandREGISTERED IN IRELAND WITH LIMITED LIABILITY, REGISTERED UNDER NUMBER 527370. Digital and Solid Over 25 years ago, we pioneered the market for mechanical locking systems with a unique technology. Today, we are one of the technology leaders for digital locking and access control systems. Our solutions combine functionality, aesthetics and uncompromising high quality - all made in Germany. With the headquarter near Munich and a production facility near Jena, as well as subsidiaries throughout Europe, we have now installed more than four million locking systems globally. We are proud to be both a dynamically growing and rock-solid company. Creative and collegial Behind all our successes are people who make a difference and help shape the future. Our approximately 550 employees are enthusiastic about our technology and are the driving force behind all innovations. In return, we offer plenty of room for maneuver, short decision-making paths and excellent prospects for the future. New team members are integrated quickly, listened to from the start and meet colleagues from 15 nations who you can really ask anything.We allow mistakes and learn from them. This is how we enable creative freedom and continuous innovation. We recognize and promote talents of all backgrounds and ages, regardless of whether they are career changers, returning employees or new to the industry: the main thing is to be curious, hands-on and open to new ideas.
May 11, 2026
Full time
. ( )Area Sales Manager - Manchester, Leeds, Edinburgh (m/f/d) page is loaded Area Sales Manager - Manchester, Leeds, Edinburgh (m/f/d)locations: Leeds, UKtime type: Full timeposted on: Posted 4 Days Agojob requisition id: JR35107 Be part of our team and create with us the world of tomorrow! We are pioneers in digital locking technology. With a team of over 550 employees around Europe we ensure that people's lives become safer and more convenient. We don't just open doors, we also open paths to more secure and intelligent living spaces. We achieve this through continuous innovation, team spirit and a deep-rooted passion for the industry.As an Area Sales Manager , you will be responsible for selling our innovative technical solutions in your region and building long-term customer relationships. You will be part of a sales team who is committed to creating unique customer experiences and making a significant contribution to the success of our company. WHAT YOU WILL BE DOING Drive sales by finding new end customers and supporting existing end users Support and expand the regional network of installers Support and expand existing integrated partners Identify, develop, maintain and strengthen effective relationships with key customer contacts to deliver business growth and increased market share Develop sales plans that support objectives for sales, market-share and competitive account penetration Participate in trade shows and industry associations Pro-actively and constructively analyse customer accounts to determine potential for both present and future solutions and needs WHAT YOU WILL BRING Strong commercial sales experience with proven track record in a similar field-based sales role in project sales Extensive acquisition and order closing capacity Organizational talent in supporting projects and specialist trading partners Project management and consultation with architects, designers, and contractors Experience in selling and clarifying technical products Self-motivated with a proactive approach to problem solving and developing your own pipeline Team player OUR OFFERING Work-Life-Balance Flexible working hours, home office based Mobility High-quality, advertising-free company car for private use Health Monthly fitness allowance, Employee Assistance Program on all life issues, Cycle to Work, Health Insurance/ Health Cash Plan Family & More Life Insurance, monthly day-care allowance for children (up to school age), exclusive employee discounts Growth & Development Structured & inspiring onboarding process, hands-on training, access to Busuu, Allegion Academy & LinkedIn Learning, mentoring on development and career paths Culture Infectious spirit, flat hierarchies, a colourful team from 17 nations, great helpfulness & cohesion, many great eventsThen Anne Paffile is looking forward to your application. Feel free to contact Anne on .SimonsVoss Technologies GmbH Feringastraße 485774 Unterföhring Germany Phone 0Find more information on as well as on , and . SimonsVoss, we are committed to creating a diverse, inclusive, and authentic workplace. So, if you're interested in this position, but your experience doesn't perfectly match everything in the job description, you should still apply. You may be just the right candidate for this position. We celebrate who we are SimonsVoss is a proud part of the international Allegion Group - a global security network. Together with Allegion, we are committed to diverse and inclusive workplaces. We consider all applicants, regardless of experience, colour, national origin, religion, age, gender, gender identity, disability status, sexual orientation or any other characteristic protected by law. (C) Allegion plc, 2014 Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, IrlandREGISTERED IN IRELAND WITH LIMITED LIABILITY, REGISTERED UNDER NUMBER 527370. Digital and Solid Over 25 years ago, we pioneered the market for mechanical locking systems with a unique technology. Today, we are one of the technology leaders for digital locking and access control systems. Our solutions combine functionality, aesthetics and uncompromising high quality - all made in Germany. With the headquarter near Munich and a production facility near Jena, as well as subsidiaries throughout Europe, we have now installed more than four million locking systems globally. We are proud to be both a dynamically growing and rock-solid company. Creative and collegial Behind all our successes are people who make a difference and help shape the future. Our approximately 550 employees are enthusiastic about our technology and are the driving force behind all innovations. In return, we offer plenty of room for maneuver, short decision-making paths and excellent prospects for the future. New team members are integrated quickly, listened to from the start and meet colleagues from 15 nations who you can really ask anything.We allow mistakes and learn from them. This is how we enable creative freedom and continuous innovation. We recognize and promote talents of all backgrounds and ages, regardless of whether they are career changers, returning employees or new to the industry: the main thing is to be curious, hands-on and open to new ideas.
Overview The Senior Engineer manages the engineering function as the senior representative, co-ordinates with the line manager and provides Engineering Leadership for their respective project(s). Sets the strategy for Engineering setting out and onsite control, along with the (Engineer/Assistant Engineer) and subordinates/supply chain. Is the primary point of reference for QA, record keeping and production ensuring the establishment and maintenance of the Sisk Quality procedures and requirements. Also takes responsibility for Temporary Works Control/Co-ordination and where required actively manages lifting operations. John Sisk & Son have been building excellence as a family-owned international construction company by offering trust, certainty and value to our clients whilst being at the heart of change. Responsibilities Competent and demonstrates advanced awareness in the best forms of dimensional control and is comfortable in rotating global grids into local grid format Ensures that site and graduate engineers take responsibility for the management of survey equipment Ensures that the engineering team completes as-built surveys for key elements. Understands key tolerances and can analyse details across several interfaces to highlight potential problems Completes an individual daily diary Competent in the principles of quality control for most packages. Can review and create Inspection & Test Plans. Can readily display advanced knowledge of key packages such as concrete, drainage, steelwork and brickwork Has a good awareness of the project specifications, in particular tolerances for vertical and horizontal structural elements Controls the components of the SISK Non-Conformance procedure. Is comfortable in creating and closing out Non-Conformances. Understands the cost of defects and remedial works. Works actively to close out NCR's in a timely manner Is competent in the issuing of "Permits to break ground" Can review and create method statements and risk assessments Identifies where information is missing and has an excellent working knowledge of the project RFI process Experience Is fully competent in understanding the dangers of underground services and the risk control procedures required Excellent verbal and written communication skills Good working knowledge of Microsoft Office Is competent in the use of digital information systems i.e. A-Site, Viewpoint for Projects, etc. Significant experience in the design management process A broad range of technical exposure, within the following trades - Piling, Geotechnical, Substructures (including Waterproofing) Qualifications B. Eng Civil Engineering Temporary Works Coordinator training Lifting Operations basic awareness course A61 CPCS Lifting would be beneficial Planning & programming software Additional Information Competitive salary 26 days annual leave Pension and benefits Unlimited learning and development opportunities Much more Our People and Recruitment Commitment At Sisk Group our people are at the heart of our success. We offer the chance to work with purpose, build a career with no limits and be part of a great team. All vacancies are managed directly by our Internal Recruitment Team. Unsolicited contact or speculative CVs from unapproved agencies will not be accepted and no introductory fees will apply. We are an equal opportunities employer. We welcome applications from all qualified candidates regardless of gender, race, ethnicity, disability, age, sexual orientation, religion or any other protected characteristic. Reasonable adjustments are available during the recruitment process. We know the confidence gap and imposter phenomenon can stop talented candidates applying. You do not need to meet every criterion - your skills and potential matter. Don't hold back we want to hear from you. All recruitment materials comply with legal and regulatory requirements including the EU Pay Transparency Directive and the Equality Acts UK and Ireland
May 11, 2026
Full time
Overview The Senior Engineer manages the engineering function as the senior representative, co-ordinates with the line manager and provides Engineering Leadership for their respective project(s). Sets the strategy for Engineering setting out and onsite control, along with the (Engineer/Assistant Engineer) and subordinates/supply chain. Is the primary point of reference for QA, record keeping and production ensuring the establishment and maintenance of the Sisk Quality procedures and requirements. Also takes responsibility for Temporary Works Control/Co-ordination and where required actively manages lifting operations. John Sisk & Son have been building excellence as a family-owned international construction company by offering trust, certainty and value to our clients whilst being at the heart of change. Responsibilities Competent and demonstrates advanced awareness in the best forms of dimensional control and is comfortable in rotating global grids into local grid format Ensures that site and graduate engineers take responsibility for the management of survey equipment Ensures that the engineering team completes as-built surveys for key elements. Understands key tolerances and can analyse details across several interfaces to highlight potential problems Completes an individual daily diary Competent in the principles of quality control for most packages. Can review and create Inspection & Test Plans. Can readily display advanced knowledge of key packages such as concrete, drainage, steelwork and brickwork Has a good awareness of the project specifications, in particular tolerances for vertical and horizontal structural elements Controls the components of the SISK Non-Conformance procedure. Is comfortable in creating and closing out Non-Conformances. Understands the cost of defects and remedial works. Works actively to close out NCR's in a timely manner Is competent in the issuing of "Permits to break ground" Can review and create method statements and risk assessments Identifies where information is missing and has an excellent working knowledge of the project RFI process Experience Is fully competent in understanding the dangers of underground services and the risk control procedures required Excellent verbal and written communication skills Good working knowledge of Microsoft Office Is competent in the use of digital information systems i.e. A-Site, Viewpoint for Projects, etc. Significant experience in the design management process A broad range of technical exposure, within the following trades - Piling, Geotechnical, Substructures (including Waterproofing) Qualifications B. Eng Civil Engineering Temporary Works Coordinator training Lifting Operations basic awareness course A61 CPCS Lifting would be beneficial Planning & programming software Additional Information Competitive salary 26 days annual leave Pension and benefits Unlimited learning and development opportunities Much more Our People and Recruitment Commitment At Sisk Group our people are at the heart of our success. We offer the chance to work with purpose, build a career with no limits and be part of a great team. All vacancies are managed directly by our Internal Recruitment Team. Unsolicited contact or speculative CVs from unapproved agencies will not be accepted and no introductory fees will apply. We are an equal opportunities employer. We welcome applications from all qualified candidates regardless of gender, race, ethnicity, disability, age, sexual orientation, religion or any other protected characteristic. Reasonable adjustments are available during the recruitment process. We know the confidence gap and imposter phenomenon can stop talented candidates applying. You do not need to meet every criterion - your skills and potential matter. Don't hold back we want to hear from you. All recruitment materials comply with legal and regulatory requirements including the EU Pay Transparency Directive and the Equality Acts UK and Ireland
Contract type: Full Time (37.5 Hours) - Fixed Term (2 Years) Location: Egham, Royal Holloway International Study Centre Salary: up to £36,661.97 per annumRoyal Holloway University International Study Centre and its programmes are provided by Study Group. You will work with colleagues across the Centre to ensure the effective delivery of teaching programmes in line with our teaching, learning and assessment strategy, broader scholarship and aims for an outstanding student experience. You will also contribute directly to student support and to the development and implementation of innovative teaching practices across the Centre. As a tutor, you will contribute to the design, development and production of teaching and learning materials and delivery across our Academic English Skills module for our Foundation programme (RQF Level 3), International Year One Undergraduate programme (RQF Level 4) and/or Pre-Masters programme (RQF Level 6). ABOUT THE ROLE Student learning experience Contribute to the delivery and development of modules and teaching sessions offered by Royal Holloway ISC Prepare and deliver teaching seminar and tutorial sessions, with a normal teaching load of up to 25 hours per week Prepare module tests and other forms of formative and summative assessments Mark students' formative and summative assessments submissions and provide timely feedback to students on their performance, including writing regular student reports and tutorials Develop and update course material for modules and teaching sessions, including module material for the Virtual Learning Environment (VLE) Work with the Centre's Student Experience team in the delivery of induction, orientation and registration programmes. Notify and liaise with colleagues where necessary to ensure all students receive appropriate on-going welfare and progression support Quality and standards assurance and enhancement Implement quality assurance procedures at module and teaching session level and contribute to the annual monitoring and review of courses Maintain accurate and up-to-date records of student attendance and performance Attend and contribute to standardisation, moderation and other quality assurance meetings Academic management and personal development Participating in regular meetings with teaching and support staff contributing to the effective overall management of the programme and student life cycle Maintain and submit accurate and timely records of teaching and other activities Participate in regular training and development activities and maintain a log of these activities Carry out any other duties as required from time to time by centre managers. ABOUT YOU A Bachelor's degree.(Essential) Teaching qualification (Desirable) Diploma in English language teaching or equivalent (Essential) Master's in related discipline (Desirable) Experience of teaching in UK higher or further education and experience of working with international students EAP experience for teachers of English ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our . We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply asap.
May 11, 2026
Contractor
Contract type: Full Time (37.5 Hours) - Fixed Term (2 Years) Location: Egham, Royal Holloway International Study Centre Salary: up to £36,661.97 per annumRoyal Holloway University International Study Centre and its programmes are provided by Study Group. You will work with colleagues across the Centre to ensure the effective delivery of teaching programmes in line with our teaching, learning and assessment strategy, broader scholarship and aims for an outstanding student experience. You will also contribute directly to student support and to the development and implementation of innovative teaching practices across the Centre. As a tutor, you will contribute to the design, development and production of teaching and learning materials and delivery across our Academic English Skills module for our Foundation programme (RQF Level 3), International Year One Undergraduate programme (RQF Level 4) and/or Pre-Masters programme (RQF Level 6). ABOUT THE ROLE Student learning experience Contribute to the delivery and development of modules and teaching sessions offered by Royal Holloway ISC Prepare and deliver teaching seminar and tutorial sessions, with a normal teaching load of up to 25 hours per week Prepare module tests and other forms of formative and summative assessments Mark students' formative and summative assessments submissions and provide timely feedback to students on their performance, including writing regular student reports and tutorials Develop and update course material for modules and teaching sessions, including module material for the Virtual Learning Environment (VLE) Work with the Centre's Student Experience team in the delivery of induction, orientation and registration programmes. Notify and liaise with colleagues where necessary to ensure all students receive appropriate on-going welfare and progression support Quality and standards assurance and enhancement Implement quality assurance procedures at module and teaching session level and contribute to the annual monitoring and review of courses Maintain accurate and up-to-date records of student attendance and performance Attend and contribute to standardisation, moderation and other quality assurance meetings Academic management and personal development Participating in regular meetings with teaching and support staff contributing to the effective overall management of the programme and student life cycle Maintain and submit accurate and timely records of teaching and other activities Participate in regular training and development activities and maintain a log of these activities Carry out any other duties as required from time to time by centre managers. ABOUT YOU A Bachelor's degree.(Essential) Teaching qualification (Desirable) Diploma in English language teaching or equivalent (Essential) Master's in related discipline (Desirable) Experience of teaching in UK higher or further education and experience of working with international students EAP experience for teachers of English ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our . We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply asap.
Hybrid VodafoneThree - Cross-Sell Trading ManagerLondon, United Kingdom Location: London (Other locations considered but required to be onsite in London once a week + Hybrid ) Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week - Monday to Friday Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team. Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life. What you'll do You'll step into a genuinely career defining moment. As part of the team building the UK's largest mobile network provider, you'll help shape how millions of customers experience connectivity. This role sits at the heart of our growth ambitions, where fixed and mobile come together to unlock new value for customers and the business. You'll take ownership from strategy through to execution, turning bold plans into measurable results and helping to build a converged future we can all be proud of. In this role, you'll: Drive and deliver the cross sell strategy, growing fixed and FWA penetration across our mobile customer base and achieving ambitious volume and ARPU targets Shape the future convergence roadmap, defining the capabilities and initiatives needed to continually expand our converged customer base Execute and optimise cross sell activity across multiple channels, balancing proactive and reactive approaches to maximise impact Lead the optimisation of customer communications to improve open rates, click through rates and conversion Define and deliver the cross sell promotional plan, using pricing and proposition levers to unlock growth Identify and lead opportunities that go beyond plan, delivering incremental value and trading performance Size growth and recovery opportunities, working closely with Commercial and Finance to align on impact and bring initiatives to life Own the commercial performance of existing customer demand generation, partnering with Brand teams to continuously test, learn and optimise Who you are A strong understanding of the fixed broadband and connectivity market Proven commercial acumen, with a clear grasp of trading levers and how to use them to drive growth Experience shaping and optimising pricing strategies across multiple channels The ability to influence, lead and bring people together around a shared goal, even without direct authority Confident presentation and storytelling skills, with the ability to turn insight into compelling narratives A collaborative, inclusive mindset and the curiosity to challenge the status quo and try new ideas We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the 'Offer an Interview' scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application. What we offer We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website () for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you. Top skillsB2BBusiness DevelopmentStrategy
May 11, 2026
Full time
Hybrid VodafoneThree - Cross-Sell Trading ManagerLondon, United Kingdom Location: London (Other locations considered but required to be onsite in London once a week + Hybrid ) Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week - Monday to Friday Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team. Who We Are We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life. What you'll do You'll step into a genuinely career defining moment. As part of the team building the UK's largest mobile network provider, you'll help shape how millions of customers experience connectivity. This role sits at the heart of our growth ambitions, where fixed and mobile come together to unlock new value for customers and the business. You'll take ownership from strategy through to execution, turning bold plans into measurable results and helping to build a converged future we can all be proud of. In this role, you'll: Drive and deliver the cross sell strategy, growing fixed and FWA penetration across our mobile customer base and achieving ambitious volume and ARPU targets Shape the future convergence roadmap, defining the capabilities and initiatives needed to continually expand our converged customer base Execute and optimise cross sell activity across multiple channels, balancing proactive and reactive approaches to maximise impact Lead the optimisation of customer communications to improve open rates, click through rates and conversion Define and deliver the cross sell promotional plan, using pricing and proposition levers to unlock growth Identify and lead opportunities that go beyond plan, delivering incremental value and trading performance Size growth and recovery opportunities, working closely with Commercial and Finance to align on impact and bring initiatives to life Own the commercial performance of existing customer demand generation, partnering with Brand teams to continuously test, learn and optimise Who you are A strong understanding of the fixed broadband and connectivity market Proven commercial acumen, with a clear grasp of trading levers and how to use them to drive growth Experience shaping and optimising pricing strategies across multiple channels The ability to influence, lead and bring people together around a shared goal, even without direct authority Confident presentation and storytelling skills, with the ability to turn insight into compelling narratives A collaborative, inclusive mindset and the curiosity to challenge the status quo and try new ideas We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the 'Offer an Interview' scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application. What we offer We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website () for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you. Top skillsB2BBusiness DevelopmentStrategy
Customer Success Manager (EMEA) Job Description About Notabene Notabene is building infrastructure that's transforming how money moves in the digital economy. We're evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F Prime, Jump Capital, Castle Island, and Green Visor Capital, we're looking for people like you to help shape the future rails of the crypto industry. The impact you will have: At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As a member of the Customer Success team , you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your book of business. You will become a trusted advisor to our customers and use data-led insights to help your customer base get the most out of Notabene's products and services. As a core component of your role, you will also own the post sales commercial journey, being responsible for renewal and upsell of customers within your Book of Business. This is an exciting opportunity to join a critical function that will support our growth and expansion. Within a year you are successful if You've directly contributed to increasing the net retention of your Book of Business You can confidently demonstrate knowledge of both our product and also the wider industry Our customers trust and rely on you to help them achieve their goals You are able to manage commercial discussions, identify and proactively mitigate risk and have been able to renewal and grow your book of business. What you will be doing: Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer. Proactively monitoring and managing customer health metrics, including usage, engagement, and risk signals Driving improvements in customer health by identifying gaps in adoption and executing clear action plans Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero) There may be expectations to participate in On Call duty outside of office hours What you bring: 3-5 years working experience in Customer Success or Account Management in a the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell Experience managing a range of clients from SMBs to Enterprise Experience contributing to the creation of Customer success processes and resources Exposure to compliance-driven or regulated environments High emotional intelligence and some who is motivated by learning and problem solving You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals. Thrive on working autonomously with an entrepreneurial mindset. Embody proactivity and are happy rolling up your sleeves and getting stuck in Nice to Have Experience in Crypto, Fintech or Regtech Experience working with API-based or technical products
May 11, 2026
Full time
Customer Success Manager (EMEA) Job Description About Notabene Notabene is building infrastructure that's transforming how money moves in the digital economy. We're evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F Prime, Jump Capital, Castle Island, and Green Visor Capital, we're looking for people like you to help shape the future rails of the crypto industry. The impact you will have: At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As a member of the Customer Success team , you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your book of business. You will become a trusted advisor to our customers and use data-led insights to help your customer base get the most out of Notabene's products and services. As a core component of your role, you will also own the post sales commercial journey, being responsible for renewal and upsell of customers within your Book of Business. This is an exciting opportunity to join a critical function that will support our growth and expansion. Within a year you are successful if You've directly contributed to increasing the net retention of your Book of Business You can confidently demonstrate knowledge of both our product and also the wider industry Our customers trust and rely on you to help them achieve their goals You are able to manage commercial discussions, identify and proactively mitigate risk and have been able to renewal and grow your book of business. What you will be doing: Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer. Proactively monitoring and managing customer health metrics, including usage, engagement, and risk signals Driving improvements in customer health by identifying gaps in adoption and executing clear action plans Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero) There may be expectations to participate in On Call duty outside of office hours What you bring: 3-5 years working experience in Customer Success or Account Management in a the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell Experience managing a range of clients from SMBs to Enterprise Experience contributing to the creation of Customer success processes and resources Exposure to compliance-driven or regulated environments High emotional intelligence and some who is motivated by learning and problem solving You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals. Thrive on working autonomously with an entrepreneurial mindset. Embody proactivity and are happy rolling up your sleeves and getting stuck in Nice to Have Experience in Crypto, Fintech or Regtech Experience working with API-based or technical products
Ready to step into a leadership role where you don t just hit targets and inspire a team to exceed them? Imagine your career with Eastern Western Motor Group - where heritage meets ambition and growth drives everything we do. This is your opportunity to take the lead as an experienced Automotive Sales Manager , representing Toyota , the world s number one automotive brand, while shaping a high-performing team and delivering exceptional customer experiences. The Role at a Glance Automotive Sales Manager Fort Kinnaird Up to £40,000 Base. On Target Earnings: £60,000 Plus Benefits inc, Company Vehicle Full-Time Values / Culture: We aim to provide a secure environment while delivering excellent customer service through teamwork and a supportive, progressive workplace. Company: Eastern Western Motor Group is proud to be Scotland's leading privately owned dealer group and looks forward to serving its customers and communities now and in the future. About Us: For nearly a century, Eastern Western Motor Group has been a family-owned automotive leader, representing some of the world s most iconic brands across 45+ state-of-the-art UK locations. Since 1927, passion, trust and innovation have driven everything we do. At Eastern Western, you ll find genuine career progression across sales, service, technical and leadership roles, with opportunities to grow at every stage. Our people-first culture values collaboration, learning and ambition, supported by modern facilities designed to help you do your best work. This isn t just a job it s your chance to be part of a respected legacy, shape the future of automotive retail, and build a career you re truly proud of. World s No.1 Automotive brand Welcomes You Toyota is a global leader in innovation, renowned for its reliability, pioneering hybrid technology and future-focused design. From everyday cars to performance and electrified models, Toyota offers one of the most diverse and trusted ranges in the industry. Working with Toyota means representing a brand that invests in its people, champions continuous improvement, and is shaping the future of mobility. It s more than a job it s a career with purpose, progression and pride. The Opportunity This is more than a management role. It s a chance to influence performance, shape culture and lead from the front. At its core, the role is about taking ownership of a fast-paced, high-performing sales environment, ensuring targets are achieved while maintaining exceptional customer standards throughout the journey. Creating a culture built on accountability, development and continuous improvement will be key, all aligned with The Toyota Way. Alongside day-to-day leadership, there is a strong commercial focus working with senior leadership to analyse performance, identify opportunities and support the ongoing success of the centre. What You ll Be Doing Leading, inspiring and developing the sales team, ensuring alignment to shared goals and consistently high performance, supported by clear processes and a focus on productivity. Coaching and mentoring team members to strengthen capability, identify development needs and build a high-performing, future-ready team. Driving commercial performance across the department, influencing pricing, approvals and overall sales strategy, while contributing to marketing activity, stock optimisation and response to market trends. Setting the tone from the top by leading through example, ensuring every customer interaction reflects the standards and values of the Toyota brand. About You A proven sales leader with the ability to bring out the best in people and create a high-performing team environment. Naturally leads from the front, combining energy and drive with a strong focus on customer experience and commercial outcomes. Comfortable working with data and performance metrics, while also being hands-on in coaching, mentoring and driving results. Brings strong leadership experience, a track record of success in a target-driven environment, excellent communication skills and a customer-first mindset, alongside solid commercial awareness and automotive sector experience. Requirements • Experience working in the automotive industry • Full UK driving licence • Right to work in the UK • Flexibility to meet the demands of the role and attend training • Professional presentation and high communication standards • Strong IT skills, including Microsoft Office and digital systems What s on Offer • Enjoy your birthday off on us every year! • Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands. • Industry leading training and development opportunities. • Generous Holiday Allowance - Your free time matters to us! We give all our employees up to 40 days annual leave each year. • Your Family Matters - As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff Saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions! • YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping! • Vehicle Introduction Bonus - Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships. • Up to 5 study days off per annum, plus time off for any exams. If you re ready to take the next step in your sales career with a respected, family-owned business that truly invests in its people, we d love to hear from you. Join Eastern Western Motor Group and become part of a supportive, high-performing team where your ambition is encouraged and your success is recognised. Apply today and drive your career forward with a company built on heritage, innovation, and people-first values. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 11, 2026
Full time
Ready to step into a leadership role where you don t just hit targets and inspire a team to exceed them? Imagine your career with Eastern Western Motor Group - where heritage meets ambition and growth drives everything we do. This is your opportunity to take the lead as an experienced Automotive Sales Manager , representing Toyota , the world s number one automotive brand, while shaping a high-performing team and delivering exceptional customer experiences. The Role at a Glance Automotive Sales Manager Fort Kinnaird Up to £40,000 Base. On Target Earnings: £60,000 Plus Benefits inc, Company Vehicle Full-Time Values / Culture: We aim to provide a secure environment while delivering excellent customer service through teamwork and a supportive, progressive workplace. Company: Eastern Western Motor Group is proud to be Scotland's leading privately owned dealer group and looks forward to serving its customers and communities now and in the future. About Us: For nearly a century, Eastern Western Motor Group has been a family-owned automotive leader, representing some of the world s most iconic brands across 45+ state-of-the-art UK locations. Since 1927, passion, trust and innovation have driven everything we do. At Eastern Western, you ll find genuine career progression across sales, service, technical and leadership roles, with opportunities to grow at every stage. Our people-first culture values collaboration, learning and ambition, supported by modern facilities designed to help you do your best work. This isn t just a job it s your chance to be part of a respected legacy, shape the future of automotive retail, and build a career you re truly proud of. World s No.1 Automotive brand Welcomes You Toyota is a global leader in innovation, renowned for its reliability, pioneering hybrid technology and future-focused design. From everyday cars to performance and electrified models, Toyota offers one of the most diverse and trusted ranges in the industry. Working with Toyota means representing a brand that invests in its people, champions continuous improvement, and is shaping the future of mobility. It s more than a job it s a career with purpose, progression and pride. The Opportunity This is more than a management role. It s a chance to influence performance, shape culture and lead from the front. At its core, the role is about taking ownership of a fast-paced, high-performing sales environment, ensuring targets are achieved while maintaining exceptional customer standards throughout the journey. Creating a culture built on accountability, development and continuous improvement will be key, all aligned with The Toyota Way. Alongside day-to-day leadership, there is a strong commercial focus working with senior leadership to analyse performance, identify opportunities and support the ongoing success of the centre. What You ll Be Doing Leading, inspiring and developing the sales team, ensuring alignment to shared goals and consistently high performance, supported by clear processes and a focus on productivity. Coaching and mentoring team members to strengthen capability, identify development needs and build a high-performing, future-ready team. Driving commercial performance across the department, influencing pricing, approvals and overall sales strategy, while contributing to marketing activity, stock optimisation and response to market trends. Setting the tone from the top by leading through example, ensuring every customer interaction reflects the standards and values of the Toyota brand. About You A proven sales leader with the ability to bring out the best in people and create a high-performing team environment. Naturally leads from the front, combining energy and drive with a strong focus on customer experience and commercial outcomes. Comfortable working with data and performance metrics, while also being hands-on in coaching, mentoring and driving results. Brings strong leadership experience, a track record of success in a target-driven environment, excellent communication skills and a customer-first mindset, alongside solid commercial awareness and automotive sector experience. Requirements • Experience working in the automotive industry • Full UK driving licence • Right to work in the UK • Flexibility to meet the demands of the role and attend training • Professional presentation and high communication standards • Strong IT skills, including Microsoft Office and digital systems What s on Offer • Enjoy your birthday off on us every year! • Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands. • Industry leading training and development opportunities. • Generous Holiday Allowance - Your free time matters to us! We give all our employees up to 40 days annual leave each year. • Your Family Matters - As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff Saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions! • YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping! • Vehicle Introduction Bonus - Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships. • Up to 5 study days off per annum, plus time off for any exams. If you re ready to take the next step in your sales career with a respected, family-owned business that truly invests in its people, we d love to hear from you. Join Eastern Western Motor Group and become part of a supportive, high-performing team where your ambition is encouraged and your success is recognised. Apply today and drive your career forward with a company built on heritage, innovation, and people-first values. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
About the opportunity We are looking for a Director of Product Management to lead our Optimization teams, managing a suite of products and services spanning analytics, personalization, and experimentation. This is a hands on product leadership role for someone who is equally strong in strategy, product craft, and team leadership. You will lead a lean team of product managers while staying directly involved in the most important product questions and decisions across the area. In close partnership with Engineering and Design leadership, you will shape the vision, strategy, and execution for a product surface that helps customers understand performance, deliver more relevant experiences, and continuously improve outcomes. This is your opportunity to play a key role in shaping how digital teams measure and grow the impact of their content in a fast evolving, AI driven market. What to expect Lead, mentor, and grow a team of product managers; provide regular feedback, support career development, and help the team excel in product discovery & delivery. Own the product direction for the Optimization area across analytics, personalization, experimentation, and platform capabilities. Integrate AI and extensible platform capabilities into the product strategy to unlock automation, insight generation, and content performance optimization at scale. Lead cross functional teams, driving product vision, and executing product roadmaps in a fast paced, agile environment. Work closely with Engineering and Design leadership to define strategy, align priorities, and drive execution across a broad and technically complex product surface. Manage and collaborate with stakeholders in Marketing, Customer Success, and Sales to ensure alignment across the full customer journey for our personas. Conduct market research and collaborate with customers to capture requirements, gather feedback, and continuously refine the product vision. Champion best practices in product management, including agile methodologies, data driven decision making, and experimentation. Drive clarity across multiple workstreams, balancing short term delivery needs with longer term strategic bets. Help define scope and success criteria for initiatives, and support Product Managers in identifying key trade offs and driving high impact decisions within cross functional teams. Contribute to a PM culture that shares user insights, learnings, and research findings early, often, and well. What you need to be successful Experience as a Group Product Manager or Director leading multiple teams in a B2B SaaS context (ideally on a data focused product). Track record of setting product strategy, managing roadmaps, and delivering outcomes across platform and user facing layers. Strong hands on product leadership: you are comfortable personally driving discovery, defining strategy, making trade offs, and stepping into execution details when needed. Own the definition and execution of group level goals aligned with company priorities and long term product vision. Proven track record in building and scaling data platforms and API first products, with the ability to drive innovation and adoption. Strong product and technical judgment, with the ability to work effectively across engineering, data, design, and business stakeholders. Demonstrated ability to understand new technologies in depth and eagerness to learn about the wide range of technologies with which Contentful integrates. Meaningful people leadership experience, including coaching and developing Product Managers and helping teams improve their product craft and impact. Strong collaboration and communication skills, with comfort working across product, design, engineering, marketing, and field teams. You demonstrate grit and a willingness to dive into the details, taking a hands on approach to solving product challenges and driving execution. Background in AI/ML, CRO, analytics, personalization, or content management domains is a plus. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real time experimentation, powering next generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
May 11, 2026
Full time
About the opportunity We are looking for a Director of Product Management to lead our Optimization teams, managing a suite of products and services spanning analytics, personalization, and experimentation. This is a hands on product leadership role for someone who is equally strong in strategy, product craft, and team leadership. You will lead a lean team of product managers while staying directly involved in the most important product questions and decisions across the area. In close partnership with Engineering and Design leadership, you will shape the vision, strategy, and execution for a product surface that helps customers understand performance, deliver more relevant experiences, and continuously improve outcomes. This is your opportunity to play a key role in shaping how digital teams measure and grow the impact of their content in a fast evolving, AI driven market. What to expect Lead, mentor, and grow a team of product managers; provide regular feedback, support career development, and help the team excel in product discovery & delivery. Own the product direction for the Optimization area across analytics, personalization, experimentation, and platform capabilities. Integrate AI and extensible platform capabilities into the product strategy to unlock automation, insight generation, and content performance optimization at scale. Lead cross functional teams, driving product vision, and executing product roadmaps in a fast paced, agile environment. Work closely with Engineering and Design leadership to define strategy, align priorities, and drive execution across a broad and technically complex product surface. Manage and collaborate with stakeholders in Marketing, Customer Success, and Sales to ensure alignment across the full customer journey for our personas. Conduct market research and collaborate with customers to capture requirements, gather feedback, and continuously refine the product vision. Champion best practices in product management, including agile methodologies, data driven decision making, and experimentation. Drive clarity across multiple workstreams, balancing short term delivery needs with longer term strategic bets. Help define scope and success criteria for initiatives, and support Product Managers in identifying key trade offs and driving high impact decisions within cross functional teams. Contribute to a PM culture that shares user insights, learnings, and research findings early, often, and well. What you need to be successful Experience as a Group Product Manager or Director leading multiple teams in a B2B SaaS context (ideally on a data focused product). Track record of setting product strategy, managing roadmaps, and delivering outcomes across platform and user facing layers. Strong hands on product leadership: you are comfortable personally driving discovery, defining strategy, making trade offs, and stepping into execution details when needed. Own the definition and execution of group level goals aligned with company priorities and long term product vision. Proven track record in building and scaling data platforms and API first products, with the ability to drive innovation and adoption. Strong product and technical judgment, with the ability to work effectively across engineering, data, design, and business stakeholders. Demonstrated ability to understand new technologies in depth and eagerness to learn about the wide range of technologies with which Contentful integrates. Meaningful people leadership experience, including coaching and developing Product Managers and helping teams improve their product craft and impact. Strong collaboration and communication skills, with comfort working across product, design, engineering, marketing, and field teams. You demonstrate grit and a willingness to dive into the details, taking a hands on approach to solving product challenges and driving execution. Background in AI/ML, CRO, analytics, personalization, or content management domains is a plus. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real time experimentation, powering next generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
The Role Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer's needs. SCSM's lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed by them and are able to own and lead discussions within the Claranet Business Units that delivers against the business unit commitments. SCSM's will always ensure that Claranet stays at the leading edge of the customer experience. All activity should be in the interest of customer growth, knowledge and ensures that the Customer solution continues to evolve and reflect the customers future their business needs within their respective marketplace. Key Responsibilities Own the relationship with one or more of Claranet's larger strategic customers contracted services across Claranet's portfolio of Hosting, Network, Communications and Security services Accountable for successful delivery of all clients contracted services Be able to manage multi-level customer engagement that maximises the relationship and knowledge of the customer Organise and chair weekly/monthly/quarterly service review meetings (face to face, voice to voice and via portal as required) Support the Director of Customer Success to drive Customer Success Strategy, undertaking elements of the delivery of key projects when requested Working with the Director of Customer Success to ensure the right stakeholder engagement which supports the strategic direction of Customer Success, their strategic outcomes and wider strategic direction of Claranet Lead the production of weekly/monthly/quarterly governance reports to demonstrate adherence to Service Level Agreements, provide recommendations for service and commercial improvements ensuring appropriate capacity on current solution and identify and opportunities for growth Drive and own the recommendations for change in line with service reviews, monitor the challenge internally and externally with the customers to ensure that commitments are appropriate and managed to resolution Establish and maintain successful long-term partnerships with multiple customers, noting that these are subject to change based on customers solution delivery "peaks and troughs" Manage to financial targets through customer P & L and is able to lead and direct to the benefit of the contract commitments Drives measurable continuous service improvement and manage service improvement plans where appropriate Produce and manage appropriate documentation for bespoke support requirements in the form of bid material and Service Statement of Work Experience of enterprise technology stack including Cloud, Data, Workplace, AI, Digital Applications, and Cyber Skills and Attributes Flexible and creative to take considered risks Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Ability to travel to different sites and locations on a weekly basis Manages conflict and challenges in an open and constructive manner Ability to work flexible hours when required. Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
May 11, 2026
Full time
The Role Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer's needs. SCSM's lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed by them and are able to own and lead discussions within the Claranet Business Units that delivers against the business unit commitments. SCSM's will always ensure that Claranet stays at the leading edge of the customer experience. All activity should be in the interest of customer growth, knowledge and ensures that the Customer solution continues to evolve and reflect the customers future their business needs within their respective marketplace. Key Responsibilities Own the relationship with one or more of Claranet's larger strategic customers contracted services across Claranet's portfolio of Hosting, Network, Communications and Security services Accountable for successful delivery of all clients contracted services Be able to manage multi-level customer engagement that maximises the relationship and knowledge of the customer Organise and chair weekly/monthly/quarterly service review meetings (face to face, voice to voice and via portal as required) Support the Director of Customer Success to drive Customer Success Strategy, undertaking elements of the delivery of key projects when requested Working with the Director of Customer Success to ensure the right stakeholder engagement which supports the strategic direction of Customer Success, their strategic outcomes and wider strategic direction of Claranet Lead the production of weekly/monthly/quarterly governance reports to demonstrate adherence to Service Level Agreements, provide recommendations for service and commercial improvements ensuring appropriate capacity on current solution and identify and opportunities for growth Drive and own the recommendations for change in line with service reviews, monitor the challenge internally and externally with the customers to ensure that commitments are appropriate and managed to resolution Establish and maintain successful long-term partnerships with multiple customers, noting that these are subject to change based on customers solution delivery "peaks and troughs" Manage to financial targets through customer P & L and is able to lead and direct to the benefit of the contract commitments Drives measurable continuous service improvement and manage service improvement plans where appropriate Produce and manage appropriate documentation for bespoke support requirements in the form of bid material and Service Statement of Work Experience of enterprise technology stack including Cloud, Data, Workplace, AI, Digital Applications, and Cyber Skills and Attributes Flexible and creative to take considered risks Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Ability to travel to different sites and locations on a weekly basis Manages conflict and challenges in an open and constructive manner Ability to work flexible hours when required. Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
The Role Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer's needs. SCSM's lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed by them and are able to own and lead discussions within the Claranet Business Units that delivers against the business unit commitments. SCSM's will always ensure that Claranet stays at the leading edge of the customer experience. All activity should be in the interest of customer growth, knowledge and ensures that the Customer solution continues to evolve and reflect the customers future their business needs within their respective marketplace. Key Responsibilities Own the relationship with one or more of Claranet's larger strategic customers contracted services across Claranet's portfolio of Hosting, Network, Communications and Security services Accountable for successful delivery of all clients contracted services Be able to manage multi-level customer engagement that maximises the relationship and knowledge of the customer Organise and chair weekly/monthly/quarterly service review meetings (face to face, voice to voice and via portal as required) Support the Director of Customer Success to drive Customer Success Strategy, undertaking elements of the delivery of key projects when requested Working with the Director of Customer Success to ensure the right stakeholder engagement which supports the strategic direction of Customer Success, their strategic outcomes and wider strategic direction of Claranet Lead the production of weekly/monthly/quarterly governance reports to demonstrate adherence to Service Level Agreements, provide recommendations for service and commercial improvements ensuring appropriate capacity on current solution and identify and opportunities for growth Drive and own the recommendations for change in line with service reviews, monitor the challenge internally and externally with the customers to ensure that commitments are appropriate and managed to resolution Establish and maintain successful long-term partnerships with multiple customers, noting that these are subject to change based on customers solution delivery "peaks and troughs" Manage to financial targets through customer P & L and is able to lead and direct to the benefit of the contract commitments Drives measurable continuous service improvement and manage service improvement plans where appropriate Produce and manage appropriate documentation for bespoke support requirements in the form of bid material and Service Statement of Work Experience of enterprise technology stack including Cloud, Data, Workplace, AI, Digital Applications, and Cyber Skills and Attributes Flexible and creative to take considered risks Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Ability to travel to different sites and locations on a weekly basis Manages conflict and challenges in an open and constructive manner Ability to work flexible hours when required. Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
May 11, 2026
Full time
The Role Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer's needs. SCSM's lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed by them and are able to own and lead discussions within the Claranet Business Units that delivers against the business unit commitments. SCSM's will always ensure that Claranet stays at the leading edge of the customer experience. All activity should be in the interest of customer growth, knowledge and ensures that the Customer solution continues to evolve and reflect the customers future their business needs within their respective marketplace. Key Responsibilities Own the relationship with one or more of Claranet's larger strategic customers contracted services across Claranet's portfolio of Hosting, Network, Communications and Security services Accountable for successful delivery of all clients contracted services Be able to manage multi-level customer engagement that maximises the relationship and knowledge of the customer Organise and chair weekly/monthly/quarterly service review meetings (face to face, voice to voice and via portal as required) Support the Director of Customer Success to drive Customer Success Strategy, undertaking elements of the delivery of key projects when requested Working with the Director of Customer Success to ensure the right stakeholder engagement which supports the strategic direction of Customer Success, their strategic outcomes and wider strategic direction of Claranet Lead the production of weekly/monthly/quarterly governance reports to demonstrate adherence to Service Level Agreements, provide recommendations for service and commercial improvements ensuring appropriate capacity on current solution and identify and opportunities for growth Drive and own the recommendations for change in line with service reviews, monitor the challenge internally and externally with the customers to ensure that commitments are appropriate and managed to resolution Establish and maintain successful long-term partnerships with multiple customers, noting that these are subject to change based on customers solution delivery "peaks and troughs" Manage to financial targets through customer P & L and is able to lead and direct to the benefit of the contract commitments Drives measurable continuous service improvement and manage service improvement plans where appropriate Produce and manage appropriate documentation for bespoke support requirements in the form of bid material and Service Statement of Work Experience of enterprise technology stack including Cloud, Data, Workplace, AI, Digital Applications, and Cyber Skills and Attributes Flexible and creative to take considered risks Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Ability to travel to different sites and locations on a weekly basis Manages conflict and challenges in an open and constructive manner Ability to work flexible hours when required. Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
15-Month Fixed-Term Maternity Cover The Principal Operations Manager (POM) - Area 12 (Maternity Cover) is a temporary senior leadership role within the Area 12 Senior Management Team, accountable for maintaining safe, compliant and stable day-to-day operational delivery across the Area 12 Strategic Highways Maintenance & Response contract during a defined period of maternity leave. The role is intended as a step-in continuity position , providing experienced leadership and operational grip to ensure performance, safety and client confidence are maintained, rather than driving structural or strategic change. Area 12 is a geographically dispersed, high-profile Strategic Roads Network contract operating 24/7 across multiple depots, delivering routine and cyclic maintenance, defect response and incident management for National Highways across Yorkshire & North Humberside. This maternity cover role provides operational continuity , ensuring existing ways of working, leadership structures and performance controls remain effective throughout the cover period. What You'll Do: Key Accountabilities Operational Continuity & Control Provide clear senior operational leadership across routine maintenance, reactive defects, cyclic works and incident response . Maintain operational grip across depots, frontline teams and control functions to ensure consistent service delivery. Act as a senior escalation point for operational issues, incidents and unplanned events, ensuring calm, proportionate and timely decision-making. Health, Safety & Compliance Maintain a strong Safety First culture , ensuring existing safety systems, controls and behaviours are consistently applied. Ensure operational teams continue to comply with National Highways requirements, Amey procedures and statutory obligations. Support incident reviews, audits and assurance activity, embedding learning without introducing unnecessary change. Client & Performance Stability Maintain effective day-to-day operational relationships with National Highways Area 12 representatives , providing confidence in continuity of leadership and delivery. Monitor and manage performance against contractual KPIs and operational measures, escalating risks early and proportionately. Support existing governance, reporting and review forums (CVRs, audits, operational reviews). People Leadership Provide clear leadership, support and direction to Operations Managers, Supervisors and operational leadership teams . Maintain existing performance management arrangements and engagement rhythms. Support team stability, wellbeing and resilience during the maternity cover period. Commercial & Delivery Awareness Support commercial outcomes through consistent application of agreed delivery plans, self-delivery strategies and productivity expectations. Work collaboratively with Commercial, Planning and Construction leads to maintain alignment between operations, cost and programme. Avoid unnecessary changes to commercial or operational models unless required for risk management. Senior Management Team Role Member of the Area 12 Senior Management Team , reporting directly to the Account Director . Works collaboratively with Principal Construction, Commercial, Planning, Performance & Assurance, Safety, Digital and Finance leads. Supports collective SMT leadership and decision-making during the maternity cover period. Why Join Us? At Amey, we don't just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here's what you can expect when you join our team: Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you're rewarded for your contributions. Career Growth: Propel your career with clear, dynamic advancement opportunities to roles Training Opportunities: Unlock your potential with comprehensive training tailored to your growth. Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, and Multicultural Leadership programs. Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind. Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge. Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships. Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter. Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects. What You'll Bring: Skills, Knowledge & Experience Essential Proven senior operational leadership experience within highway maintenance or similar infrastructure environments . Strong understanding of National Highways operational requirements and live-network delivery. Experience leading large, multi-disciplinary operational teams across multiple sites. Confident decision-maker in live operational and incident environments. Pragmatic, steady leadership style focused on continuity, stability and risk management . Qualifications (Desirable) Relevant operational, construction or engineering qualification. IOSH, NEBOSH or equivalent health & safety qualification If you're ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change. Application Guidance At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine. As a Disability Confident leader, we're proud to offer applicants with a disability an interview if they meet the minimum requirements for the role. If you have any questions or need any adjustments during the recruitment process, don't hesitate to reach out to our recruitment team for this role, at (url removed)
May 10, 2026
Full time
15-Month Fixed-Term Maternity Cover The Principal Operations Manager (POM) - Area 12 (Maternity Cover) is a temporary senior leadership role within the Area 12 Senior Management Team, accountable for maintaining safe, compliant and stable day-to-day operational delivery across the Area 12 Strategic Highways Maintenance & Response contract during a defined period of maternity leave. The role is intended as a step-in continuity position , providing experienced leadership and operational grip to ensure performance, safety and client confidence are maintained, rather than driving structural or strategic change. Area 12 is a geographically dispersed, high-profile Strategic Roads Network contract operating 24/7 across multiple depots, delivering routine and cyclic maintenance, defect response and incident management for National Highways across Yorkshire & North Humberside. This maternity cover role provides operational continuity , ensuring existing ways of working, leadership structures and performance controls remain effective throughout the cover period. What You'll Do: Key Accountabilities Operational Continuity & Control Provide clear senior operational leadership across routine maintenance, reactive defects, cyclic works and incident response . Maintain operational grip across depots, frontline teams and control functions to ensure consistent service delivery. Act as a senior escalation point for operational issues, incidents and unplanned events, ensuring calm, proportionate and timely decision-making. Health, Safety & Compliance Maintain a strong Safety First culture , ensuring existing safety systems, controls and behaviours are consistently applied. Ensure operational teams continue to comply with National Highways requirements, Amey procedures and statutory obligations. Support incident reviews, audits and assurance activity, embedding learning without introducing unnecessary change. Client & Performance Stability Maintain effective day-to-day operational relationships with National Highways Area 12 representatives , providing confidence in continuity of leadership and delivery. Monitor and manage performance against contractual KPIs and operational measures, escalating risks early and proportionately. Support existing governance, reporting and review forums (CVRs, audits, operational reviews). People Leadership Provide clear leadership, support and direction to Operations Managers, Supervisors and operational leadership teams . Maintain existing performance management arrangements and engagement rhythms. Support team stability, wellbeing and resilience during the maternity cover period. Commercial & Delivery Awareness Support commercial outcomes through consistent application of agreed delivery plans, self-delivery strategies and productivity expectations. Work collaboratively with Commercial, Planning and Construction leads to maintain alignment between operations, cost and programme. Avoid unnecessary changes to commercial or operational models unless required for risk management. Senior Management Team Role Member of the Area 12 Senior Management Team , reporting directly to the Account Director . Works collaboratively with Principal Construction, Commercial, Planning, Performance & Assurance, Safety, Digital and Finance leads. Supports collective SMT leadership and decision-making during the maternity cover period. Why Join Us? At Amey, we don't just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here's what you can expect when you join our team: Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you're rewarded for your contributions. Career Growth: Propel your career with clear, dynamic advancement opportunities to roles Training Opportunities: Unlock your potential with comprehensive training tailored to your growth. Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, and Multicultural Leadership programs. Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind. Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge. Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships. Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter. Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects. What You'll Bring: Skills, Knowledge & Experience Essential Proven senior operational leadership experience within highway maintenance or similar infrastructure environments . Strong understanding of National Highways operational requirements and live-network delivery. Experience leading large, multi-disciplinary operational teams across multiple sites. Confident decision-maker in live operational and incident environments. Pragmatic, steady leadership style focused on continuity, stability and risk management . Qualifications (Desirable) Relevant operational, construction or engineering qualification. IOSH, NEBOSH or equivalent health & safety qualification If you're ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change. Application Guidance At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine. As a Disability Confident leader, we're proud to offer applicants with a disability an interview if they meet the minimum requirements for the role. If you have any questions or need any adjustments during the recruitment process, don't hesitate to reach out to our recruitment team for this role, at (url removed)
Our Mission TryHackMe makes learning cybersecurity accessible, practical, and engaging for everyone. With more than 6 million learners worldwide, we're transforming how cybersecurity is taught - from school and university classrooms to professional training programmes. This role sits at the heart of that mission. You'll own the success of a portfolio of our education customers - the universities, high schools, and cybersecurity training providers using TryHackMe to build the next generation of cyber professionals. The Role This role will cover 2 Education client segments - and that distinction matters. A portion of your portfolio will need genuine relationship management: EBRs, strategic conversations, expansion discussions, day-to-day support and human judgement calls. These are the accounts where personal engagement creates real value and commercial outcomes. The majority, however, are high-volume, lower-ARR accounts that cannot - and should not - be managed through 1:1 effort. For these customers, the experience needs to be excellent without being manual. That means automated onboarding journeys, lifecycle signals, health scoring, and self-serve resources that keep customers engaged, adopting, and renewing without a CSM touching every account individually. You will own both. You are the relationship manager and the systems builder. The best candidates for this role are equally comfortable running a strategic EBR and building the automation that means 120 other accounts never need one. This role also sits at the centre of how TryHackMe scales its CS motion. Done well, what you build here unlocks capacity across the entire CS organisation and turns an operational challenge into a repeatable, predictable system. Key Responsibilities Relationship Management - Where It Counts Run EBRs, define and deliver on success metrics with accounts where engagement depth drives commercial outcomes - even at lower ACV, these conversations regularly unlock licence growth Build and maintain relationships with instructors, programme leads, and training coordinators across your strategic tier Identify the right stakeholder map per account - the platform user, the budget holder, and the renewal champion are often three different people Ensure customers in this tier understand the learning outcomes students are achieving and feel confident renewing ️ Digital Motion - Build the System That Scales This is the other half of the role, and it is equally important. The majority of your portfolio should be managed through signals, journeys, and automation - not individual conversations. Onboarding & Adoption Design and maintain structured onboarding journeys (30-90 day paths) that drive fast time-to-value without requiring manual CSM involvement Define clear success milestones and adoption benchmarks so customers know what good looks like and can get there independently Ensure customers graduate into self-sufficiency with confidence, rather than disengaging silently Lifecycle Automation Implement adoption nudges, churn-prevention triggers, and renewal workflows that scale across hundreds of accounts Surface expansion opportunities and identify where a CSM is required to drive these Define health scoring logic, trigger conditions, and the exception paths that determine when a human needs to step in Continuously analyse the performance of automation and iterate quickly - this role expects hands-on ownership, not passive administration of existing flows Renewal by Default Build renewal health and prediction models based on usage, engagement, and lifecycle signals Surface renewal risk months in advance, not at expiry Create clear exception handling for high-risk or high-potential accounts that warrant personal outreach The goal is renewals by default, supported by strong systems rather than manual chasing Self-Serve Experience Help define what a great no-CSM customer experience looks like for this segment Develop self-serve resources - guides, FAQs, video walkthroughs - that reduce repetitive inbound queries and keep customers moving independently The ambition: customers remain engaged, adopting, and renewing with minimal human touch because the system works Day-to-day support Education clients generate a constant flow of day-to-day queries - platform issues, access problems, licence questions - and they often need fast answers because they are standing in front of a live classroom. Respond quickly, accurately, and empathetically across email, Slack, and other async channels Triage intelligently - know the difference between a configuration issue, user error, and a genuine platform bug Escalate to support, product or engineering effectively without bouncing the customer back unnecessarily for information you can find yourself Use patterns in inbound queries to inform self-serve content that reduces the same question arriving again Technical Triage & Cross-Functional Escalation Understand platform-level issues well enough to describe them accurately to both customers and internal teams Build strong working relationships with product, engineering and support so escalations move quickly Follow through on open issues and keep customers updated without being chased Expansion Identification Identify when institutions are growing their use of TryHackMe or adding new cohorts Surface clear expansion signals to the Account Manager with relevant context Use EBRs on strategically interesting accounts to deepen relationships and uncover growth potential Operational Excellence Run this portfolio like a product, not a list of contacts. Monitor dashboards daily for health, adoption, churn risk, and renewal performance Analyse trends across hundreds of accounts to identify systemic improvements - not just individual account issues Document and iterate on playbooks so what works becomes repeatable and transferable Maintain clean, accurate CRM and CS platform hygiene - forecasting accuracy is non-negotiable What Success Looks Like First 90 days: Full portfolio reviewed, tiered, and risks flagged First automated touchpoints built and running Inbound query patterns documented and being addressed systematically Initial EBRs booked with accounts showing expansion or strategic potential Ongoing: 90%+ Gross Revenue Retention across the portfolio NRR tracking toward 110-125%+ No renewal missed or deprioritised due to volume A progressively more automated and self-serve-ready portfolio, with human effort concentrated where it creates the most value Clean, accurate CRM - HubSpot up to date at all times About You Essential Proven experience managing large, high-volume portfolios - 100+ accounts - with clear renewal and retention results Demonstrated experience personally building automated onboarding, adoption, and renewal journeys - not just using existing flows, but designing and owning them Strong support instincts: fast, accurate, empathetic responses to a constant flow of client queries Technical literacy sufficient to triage platform issues and communicate clearly to both customers and engineering High data literacy - you use health scores, usage signals, and engagement metrics to make decisions, not gut feel Highly organised, with demonstrable systems for tracking renewals, flagging risks, and managing a large portfolio without accounts slipping Proactive communicator - in a remote company, over-communication is a feature, not a flaw Cross-functional and resourceful - comfortable working across support, engineering, product, and sales without needing to be managed step by step Strong async written communication across email, Slack, and whatever channels clients use When asked about your experience, strong candidates can clearly articulate: Digital CS systems they personally built - not maintained, built How automation directly improved renewal or retention outcomes Where something didn't work and how they iterated What changed for customers because of the systems they designed Highly Desirable Experience working with education institutions - understanding of semester cycles, academic procurement, and the cultural dynamics of working with lecturers and administrators Hands-on experience with CS platforms such as HubSpot, ChurnZero, Customer.io, or similar Exposure to token or licence models with non-standard renewal complexity Familiarity with cybersecurity, technical learning platforms, or EdTech This Role Is Probably Not Right For You If You Prefer traditional, relationship-heavy account management as your primary lever Have not personally built automation or lifecycle journeys from scratch Rely on manual outreach as the default response to retention risk Need significant direction to identify problems and build solutions independently The Kind of Person Who Thrives Here You're energised by breadth, not intimidated by it. You see a portfolio of 165 accounts and your first instinct is to design the system that serves them well - and then identify the 15 that need a real conversation. You don't wait to be told what to do. You see the gap, design the solution . click apply for full job details
May 10, 2026
Full time
Our Mission TryHackMe makes learning cybersecurity accessible, practical, and engaging for everyone. With more than 6 million learners worldwide, we're transforming how cybersecurity is taught - from school and university classrooms to professional training programmes. This role sits at the heart of that mission. You'll own the success of a portfolio of our education customers - the universities, high schools, and cybersecurity training providers using TryHackMe to build the next generation of cyber professionals. The Role This role will cover 2 Education client segments - and that distinction matters. A portion of your portfolio will need genuine relationship management: EBRs, strategic conversations, expansion discussions, day-to-day support and human judgement calls. These are the accounts where personal engagement creates real value and commercial outcomes. The majority, however, are high-volume, lower-ARR accounts that cannot - and should not - be managed through 1:1 effort. For these customers, the experience needs to be excellent without being manual. That means automated onboarding journeys, lifecycle signals, health scoring, and self-serve resources that keep customers engaged, adopting, and renewing without a CSM touching every account individually. You will own both. You are the relationship manager and the systems builder. The best candidates for this role are equally comfortable running a strategic EBR and building the automation that means 120 other accounts never need one. This role also sits at the centre of how TryHackMe scales its CS motion. Done well, what you build here unlocks capacity across the entire CS organisation and turns an operational challenge into a repeatable, predictable system. Key Responsibilities Relationship Management - Where It Counts Run EBRs, define and deliver on success metrics with accounts where engagement depth drives commercial outcomes - even at lower ACV, these conversations regularly unlock licence growth Build and maintain relationships with instructors, programme leads, and training coordinators across your strategic tier Identify the right stakeholder map per account - the platform user, the budget holder, and the renewal champion are often three different people Ensure customers in this tier understand the learning outcomes students are achieving and feel confident renewing ️ Digital Motion - Build the System That Scales This is the other half of the role, and it is equally important. The majority of your portfolio should be managed through signals, journeys, and automation - not individual conversations. Onboarding & Adoption Design and maintain structured onboarding journeys (30-90 day paths) that drive fast time-to-value without requiring manual CSM involvement Define clear success milestones and adoption benchmarks so customers know what good looks like and can get there independently Ensure customers graduate into self-sufficiency with confidence, rather than disengaging silently Lifecycle Automation Implement adoption nudges, churn-prevention triggers, and renewal workflows that scale across hundreds of accounts Surface expansion opportunities and identify where a CSM is required to drive these Define health scoring logic, trigger conditions, and the exception paths that determine when a human needs to step in Continuously analyse the performance of automation and iterate quickly - this role expects hands-on ownership, not passive administration of existing flows Renewal by Default Build renewal health and prediction models based on usage, engagement, and lifecycle signals Surface renewal risk months in advance, not at expiry Create clear exception handling for high-risk or high-potential accounts that warrant personal outreach The goal is renewals by default, supported by strong systems rather than manual chasing Self-Serve Experience Help define what a great no-CSM customer experience looks like for this segment Develop self-serve resources - guides, FAQs, video walkthroughs - that reduce repetitive inbound queries and keep customers moving independently The ambition: customers remain engaged, adopting, and renewing with minimal human touch because the system works Day-to-day support Education clients generate a constant flow of day-to-day queries - platform issues, access problems, licence questions - and they often need fast answers because they are standing in front of a live classroom. Respond quickly, accurately, and empathetically across email, Slack, and other async channels Triage intelligently - know the difference between a configuration issue, user error, and a genuine platform bug Escalate to support, product or engineering effectively without bouncing the customer back unnecessarily for information you can find yourself Use patterns in inbound queries to inform self-serve content that reduces the same question arriving again Technical Triage & Cross-Functional Escalation Understand platform-level issues well enough to describe them accurately to both customers and internal teams Build strong working relationships with product, engineering and support so escalations move quickly Follow through on open issues and keep customers updated without being chased Expansion Identification Identify when institutions are growing their use of TryHackMe or adding new cohorts Surface clear expansion signals to the Account Manager with relevant context Use EBRs on strategically interesting accounts to deepen relationships and uncover growth potential Operational Excellence Run this portfolio like a product, not a list of contacts. Monitor dashboards daily for health, adoption, churn risk, and renewal performance Analyse trends across hundreds of accounts to identify systemic improvements - not just individual account issues Document and iterate on playbooks so what works becomes repeatable and transferable Maintain clean, accurate CRM and CS platform hygiene - forecasting accuracy is non-negotiable What Success Looks Like First 90 days: Full portfolio reviewed, tiered, and risks flagged First automated touchpoints built and running Inbound query patterns documented and being addressed systematically Initial EBRs booked with accounts showing expansion or strategic potential Ongoing: 90%+ Gross Revenue Retention across the portfolio NRR tracking toward 110-125%+ No renewal missed or deprioritised due to volume A progressively more automated and self-serve-ready portfolio, with human effort concentrated where it creates the most value Clean, accurate CRM - HubSpot up to date at all times About You Essential Proven experience managing large, high-volume portfolios - 100+ accounts - with clear renewal and retention results Demonstrated experience personally building automated onboarding, adoption, and renewal journeys - not just using existing flows, but designing and owning them Strong support instincts: fast, accurate, empathetic responses to a constant flow of client queries Technical literacy sufficient to triage platform issues and communicate clearly to both customers and engineering High data literacy - you use health scores, usage signals, and engagement metrics to make decisions, not gut feel Highly organised, with demonstrable systems for tracking renewals, flagging risks, and managing a large portfolio without accounts slipping Proactive communicator - in a remote company, over-communication is a feature, not a flaw Cross-functional and resourceful - comfortable working across support, engineering, product, and sales without needing to be managed step by step Strong async written communication across email, Slack, and whatever channels clients use When asked about your experience, strong candidates can clearly articulate: Digital CS systems they personally built - not maintained, built How automation directly improved renewal or retention outcomes Where something didn't work and how they iterated What changed for customers because of the systems they designed Highly Desirable Experience working with education institutions - understanding of semester cycles, academic procurement, and the cultural dynamics of working with lecturers and administrators Hands-on experience with CS platforms such as HubSpot, ChurnZero, Customer.io, or similar Exposure to token or licence models with non-standard renewal complexity Familiarity with cybersecurity, technical learning platforms, or EdTech This Role Is Probably Not Right For You If You Prefer traditional, relationship-heavy account management as your primary lever Have not personally built automation or lifecycle journeys from scratch Rely on manual outreach as the default response to retention risk Need significant direction to identify problems and build solutions independently The Kind of Person Who Thrives Here You're energised by breadth, not intimidated by it. You see a portfolio of 165 accounts and your first instinct is to design the system that serves them well - and then identify the 15 that need a real conversation. You don't wait to be told what to do. You see the gap, design the solution . click apply for full job details
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
May 10, 2026
Full time
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
Who we are GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.? Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role A proactive, hands-on Marketing Manager that owns all Celent and GlobalData Financial Services cross-channel and multi-media campaigns. A successful candidate will have strong digital marketing and project management skills, with experience using Hubspot CRM, and across email, social, digital platforms, and virtual events. What you ll be doing Campaign management - manages the long-term campaign plan and ensures execution from planning through to delivery. Campaign setup - owns contact list finalisation, form requirements, and the lead process for every campaign. Event management - support the planning and execution of marketing events, webinars, and trade shows. Social media and website optimization - owns the website content and social media strategy to drive organic and upsell conversions. Design collaboration work closely with the Marketing Graphic Designer and Videographer to ensure consistency and quality across creative and multimedia assets. Brand consistency evolve the brand voice in line with brand development strategies and ensure voice consistency across campaigns, collateral, and channels that adhere to Celent x GlobalData guidelines. Reporting - responsible for reporting on campaign success to Marketing Director and senior leadership. Development collaboration work closely with Project Managers and Dev team on product and website migration projects. What we re looking for Bachelor s degree 5+ years of marketing campaign experience B2B experience in financial services, management consultancy and/or professional services environment is preferred Experience producing and writing marketing content for different channels including social media, email, and web Project management and high-volume campaign scheduling experience Strong analytical and planning skills to assess performance of marketing efforts Excellent writing and verbal skills are essential Ability to interact with people at all levels within the organization and part of a team in a collaborative fashion globally Dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standards In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
May 10, 2026
Full time
Who we are GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.? Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role A proactive, hands-on Marketing Manager that owns all Celent and GlobalData Financial Services cross-channel and multi-media campaigns. A successful candidate will have strong digital marketing and project management skills, with experience using Hubspot CRM, and across email, social, digital platforms, and virtual events. What you ll be doing Campaign management - manages the long-term campaign plan and ensures execution from planning through to delivery. Campaign setup - owns contact list finalisation, form requirements, and the lead process for every campaign. Event management - support the planning and execution of marketing events, webinars, and trade shows. Social media and website optimization - owns the website content and social media strategy to drive organic and upsell conversions. Design collaboration work closely with the Marketing Graphic Designer and Videographer to ensure consistency and quality across creative and multimedia assets. Brand consistency evolve the brand voice in line with brand development strategies and ensure voice consistency across campaigns, collateral, and channels that adhere to Celent x GlobalData guidelines. Reporting - responsible for reporting on campaign success to Marketing Director and senior leadership. Development collaboration work closely with Project Managers and Dev team on product and website migration projects. What we re looking for Bachelor s degree 5+ years of marketing campaign experience B2B experience in financial services, management consultancy and/or professional services environment is preferred Experience producing and writing marketing content for different channels including social media, email, and web Project management and high-volume campaign scheduling experience Strong analytical and planning skills to assess performance of marketing efforts Excellent writing and verbal skills are essential Ability to interact with people at all levels within the organization and part of a team in a collaborative fashion globally Dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standards In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
The Shared Success Customer Success Management (CSM) team is part of the broader Customer Experience organization, which includes Renewals, Customer Education, and Support. CSMs operate within a pooled, scale-focused model designed to support a large and growing customer portfolio through an always on digital approach, complemented by 1 to many engagements and signal driven prioritization. This ensures human engagement is focused where it drives the greatest impact. The role blends time bound ownership of a defined set of customers with shared, signal based success motions across the broader portfolio. We are an AI powered strategic growth engine, partnering with customers to realize the full impact of Miro as an AI driven operating system for modern work. The team collaborates with customers to accelerate innovation, strengthen collaboration, and enable new ways of working. By leveraging product insights, lifecycle signals, and scalable engagement strategies, Shared Success CSMs drive measurable outcomes in retention, adoption, and expansion across a global and diverse customer base. About the Role As a Customer Success Manager on the Shared Success team, you will help execute and evolve a modern approach to Customer Success at scale. This role is designed for self starters who thrive in dynamic environments and are quick to adapt, continuously learning and evolving as priorities shift. You will balance direct customer engagement with signal driven prioritization, managing a portfolio of customers while leveraging product signals, lifecycle triggers, and health indicators to determine when and how to engage. Working alongside a global team, you will contribute to scalable programs, experiments, and playbooks that help thousands of customers realize value from Miro. Success in this role requires curiosity, ownership, strong organization, and the ability to use data, technology, and emerging AI capabilities to drive meaningful customer outcomes. Success in this role requires strong AI fluency, a consultative mindset, and the ability to engage confidently with stakeholders from individual users to C level executives. You bring experience partnering with engineering, product, and design leaders, and can translate business goals into actionable, value driven outcomes using Miro. What you'll do Own outcomes across a portfolio of customers, with a focus on driving adoption, retention, and expansion Use product usage data, health signals, and lifecycle insights to proactively identify risks and opportunities, and prioritize engagement Engage customers at key moments in their journey, including onboarding, adoption, and renewal risk, to drive measurable business outcomes Execute and iterate on scalable programs and playbooks that accelerate activation, deepen adoption, and support long term value realization Deliver targeted engagements as needed (e.g. workshops, Miro Days, and virtual sessions) for high impact opportunities and risks within your portfolio Advise customers on best practices to embed Miro into core workflows and improve collaboration and innovation Partner cross functionally with Sales, Product, Support, and Education by sharing customer insights, escalating friction points, and contributing to solutions that improve the customer experience Maintain accurate account data and documentation in Gainsight and internal systems to ensure visibility and continuity Contribute insights and patterns from your portfolio to help improve team programs, playbooks, and overall customer experience at scale What you'll need 3+ years of experience in customer facing roles within SaaS, fintech, technology, or consulting environments Demonstrated AI fluency, with the ability to leverage AI and automation to enhance customer engagement and scale impact Consultative mindset with experience in consulting a major plus, demonstrating the ability to guide customers through discovery, challenge assumptions, and align solutions to business outcomes Experience engaging with C level stakeholders and partnering with engineering, product, and design leadership teams Strong organizational and prioritization skills, with the ability to manage multiple engagements in a fast paced, signal driven environment Comfort using data, product insights, and customer health indicators to inform decisions and drive targeted engagement A self starter mindset with a high degree of ownership, curiosity to experiment, and the ability to take ideas from concept through execution and iteration Ability to quickly adapt and learn in a dynamic environment, pivoting based on new information, signals, and business needs Clear and confident communication skills, with the ability to engage customers across industries, roles, and levels of maturity Confidence contributing ideas, challenging the status quo, and influencing team discussions Experience with tools such as Gainsight, Salesforce, Slack, Gong, Gemini, Claude or other advanced AI technologies used for building new workflows is a plus Fluency in English and at least one additional language (Spanish, Dutch, or French) is a plus What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location specific benefits, please refer to our Global Miro benefits board.
May 10, 2026
Full time
The Shared Success Customer Success Management (CSM) team is part of the broader Customer Experience organization, which includes Renewals, Customer Education, and Support. CSMs operate within a pooled, scale-focused model designed to support a large and growing customer portfolio through an always on digital approach, complemented by 1 to many engagements and signal driven prioritization. This ensures human engagement is focused where it drives the greatest impact. The role blends time bound ownership of a defined set of customers with shared, signal based success motions across the broader portfolio. We are an AI powered strategic growth engine, partnering with customers to realize the full impact of Miro as an AI driven operating system for modern work. The team collaborates with customers to accelerate innovation, strengthen collaboration, and enable new ways of working. By leveraging product insights, lifecycle signals, and scalable engagement strategies, Shared Success CSMs drive measurable outcomes in retention, adoption, and expansion across a global and diverse customer base. About the Role As a Customer Success Manager on the Shared Success team, you will help execute and evolve a modern approach to Customer Success at scale. This role is designed for self starters who thrive in dynamic environments and are quick to adapt, continuously learning and evolving as priorities shift. You will balance direct customer engagement with signal driven prioritization, managing a portfolio of customers while leveraging product signals, lifecycle triggers, and health indicators to determine when and how to engage. Working alongside a global team, you will contribute to scalable programs, experiments, and playbooks that help thousands of customers realize value from Miro. Success in this role requires curiosity, ownership, strong organization, and the ability to use data, technology, and emerging AI capabilities to drive meaningful customer outcomes. Success in this role requires strong AI fluency, a consultative mindset, and the ability to engage confidently with stakeholders from individual users to C level executives. You bring experience partnering with engineering, product, and design leaders, and can translate business goals into actionable, value driven outcomes using Miro. What you'll do Own outcomes across a portfolio of customers, with a focus on driving adoption, retention, and expansion Use product usage data, health signals, and lifecycle insights to proactively identify risks and opportunities, and prioritize engagement Engage customers at key moments in their journey, including onboarding, adoption, and renewal risk, to drive measurable business outcomes Execute and iterate on scalable programs and playbooks that accelerate activation, deepen adoption, and support long term value realization Deliver targeted engagements as needed (e.g. workshops, Miro Days, and virtual sessions) for high impact opportunities and risks within your portfolio Advise customers on best practices to embed Miro into core workflows and improve collaboration and innovation Partner cross functionally with Sales, Product, Support, and Education by sharing customer insights, escalating friction points, and contributing to solutions that improve the customer experience Maintain accurate account data and documentation in Gainsight and internal systems to ensure visibility and continuity Contribute insights and patterns from your portfolio to help improve team programs, playbooks, and overall customer experience at scale What you'll need 3+ years of experience in customer facing roles within SaaS, fintech, technology, or consulting environments Demonstrated AI fluency, with the ability to leverage AI and automation to enhance customer engagement and scale impact Consultative mindset with experience in consulting a major plus, demonstrating the ability to guide customers through discovery, challenge assumptions, and align solutions to business outcomes Experience engaging with C level stakeholders and partnering with engineering, product, and design leadership teams Strong organizational and prioritization skills, with the ability to manage multiple engagements in a fast paced, signal driven environment Comfort using data, product insights, and customer health indicators to inform decisions and drive targeted engagement A self starter mindset with a high degree of ownership, curiosity to experiment, and the ability to take ideas from concept through execution and iteration Ability to quickly adapt and learn in a dynamic environment, pivoting based on new information, signals, and business needs Clear and confident communication skills, with the ability to engage customers across industries, roles, and levels of maturity Confidence contributing ideas, challenging the status quo, and influencing team discussions Experience with tools such as Gainsight, Salesforce, Slack, Gong, Gemini, Claude or other advanced AI technologies used for building new workflows is a plus Fluency in English and at least one additional language (Spanish, Dutch, or French) is a plus What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location specific benefits, please refer to our Global Miro benefits board.
Senior Food and Beverage Supervisor - Bristol Venues - BMAG, City Hall, M Shed and Create We are looking for an experienced Senior Food and Beverage Supervisor to support the day to day delivery of high quality retail catering across our Bristol venues. This role is key to ensuring excellent customer experience, strong team leadership and consistent operational standards across cafés, bar and events when required. You will support and line manage retail supervisors, act as a visible leader on site and help drive both standards and revenue. Key Responsibilities Supervise retail operations, leading teams to deliver excellent service Act as line manager to retail supervisors, supporting performance, development and engagement When required, support the planning and delivery of events including conferences, weddings and corporate functions Ensure our Brew Social brand, health and safety, financial and contractual standards are met at all times Drive sales and minimise waste through strong product knowledge and operational control Support rota planning, payroll checks and staffing cover across venues Oversee cash handling, stock control, profit protection and compliance paperwork Act as a Brew Social champion and support seasonal menus and promotions Be a visible operational lead, resolving issues and supporting teams Promote a positive culture and professional image of Restaurant Associates What we are looking for Proven experience supervising food and beverage operations, ideally across retail and events Strong leadership skills with the ability to motivate and support multiple teams Excellent customer service and communication skills Good understanding of health and safety, cash handling and compliance Organised, proactive and confident when working across multiple venues Computer literacy including email, Word and Excel Flexible and able to work evenings, weekends and varied shifts as required We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Free meals Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Unwind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
May 09, 2026
Full time
Senior Food and Beverage Supervisor - Bristol Venues - BMAG, City Hall, M Shed and Create We are looking for an experienced Senior Food and Beverage Supervisor to support the day to day delivery of high quality retail catering across our Bristol venues. This role is key to ensuring excellent customer experience, strong team leadership and consistent operational standards across cafés, bar and events when required. You will support and line manage retail supervisors, act as a visible leader on site and help drive both standards and revenue. Key Responsibilities Supervise retail operations, leading teams to deliver excellent service Act as line manager to retail supervisors, supporting performance, development and engagement When required, support the planning and delivery of events including conferences, weddings and corporate functions Ensure our Brew Social brand, health and safety, financial and contractual standards are met at all times Drive sales and minimise waste through strong product knowledge and operational control Support rota planning, payroll checks and staffing cover across venues Oversee cash handling, stock control, profit protection and compliance paperwork Act as a Brew Social champion and support seasonal menus and promotions Be a visible operational lead, resolving issues and supporting teams Promote a positive culture and professional image of Restaurant Associates What we are looking for Proven experience supervising food and beverage operations, ideally across retail and events Strong leadership skills with the ability to motivate and support multiple teams Excellent customer service and communication skills Good understanding of health and safety, cash handling and compliance Organised, proactive and confident when working across multiple venues Computer literacy including email, Word and Excel Flexible and able to work evenings, weekends and varied shifts as required We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Free meals Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Unwind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Awesome opportunity with a global video game organisation Nintendo! Drive performance and growth for D2C channels through data and activation. About Our Client Nintendo's mission is to put smiles on the faces of everyone they touch by creating new surprises for people across the world to enjoy together. Since 1889, when Nintendo began making hanafuda playing cards in Kyoto, Japan; the business has grown to be fortunate to share their characters, ideas and worlds through the medium of video games and the entertainment industry. This is an amazing opportunity to join the Nintendo family in Windsor, Berkshire and support the continued development of the My Nintendo Store and D2C channels. Job Description The successful Marketing Manager, Digital Performance will; Drive delivery of monthly and quarterly sales forecasts for D2C channels Track performance closely and highlight opportunities early Plan and execute marketing activity across products, campaigns and key commercial moments Evaluate where to invest, scale back or stop activity based on data and ROI Set clear objectives and success metrics for every activity Conduct post-campaign analysis and document learnings to improve future performance Maximise incremental sales when conditions are right, while maintaining budget discipline Support initiatives that improve store awareness, visibility and ease of shopping and enjoyment. The Successful Applicant A successful Marketing Manager, Digital Performance should have: Proven experience in ecommerce, digital and/or performance marketing, ideally leading end-to-end campaigns across multiple channels Strong analytical mindset with a demonstrable track record of using data to drive decisions and improve digital KPIs Advanced Microsoft Excel capability, including forecasting, pivot tables, formulas and building robust tracking and performance models Experience managing marketing budgets with a clear focus on ROI optimisation Hands-on, detail-oriented operator comfortable working autonomously in a fast moving and collaborative environment This role will collaborate closely with many stakeholders, as such your ability to build trust with both internal and external stakeholders will be key to achieving growth targets. A passion for the video games sector would be a great advantage! What's on Offer This is an exciting role for a motivated Marketing Manager to make a real impact in D2C channels with Nintendo. If this sounds like the opportunity you've been waiting for, we encourage you to apply today!
May 09, 2026
Full time
Awesome opportunity with a global video game organisation Nintendo! Drive performance and growth for D2C channels through data and activation. About Our Client Nintendo's mission is to put smiles on the faces of everyone they touch by creating new surprises for people across the world to enjoy together. Since 1889, when Nintendo began making hanafuda playing cards in Kyoto, Japan; the business has grown to be fortunate to share their characters, ideas and worlds through the medium of video games and the entertainment industry. This is an amazing opportunity to join the Nintendo family in Windsor, Berkshire and support the continued development of the My Nintendo Store and D2C channels. Job Description The successful Marketing Manager, Digital Performance will; Drive delivery of monthly and quarterly sales forecasts for D2C channels Track performance closely and highlight opportunities early Plan and execute marketing activity across products, campaigns and key commercial moments Evaluate where to invest, scale back or stop activity based on data and ROI Set clear objectives and success metrics for every activity Conduct post-campaign analysis and document learnings to improve future performance Maximise incremental sales when conditions are right, while maintaining budget discipline Support initiatives that improve store awareness, visibility and ease of shopping and enjoyment. The Successful Applicant A successful Marketing Manager, Digital Performance should have: Proven experience in ecommerce, digital and/or performance marketing, ideally leading end-to-end campaigns across multiple channels Strong analytical mindset with a demonstrable track record of using data to drive decisions and improve digital KPIs Advanced Microsoft Excel capability, including forecasting, pivot tables, formulas and building robust tracking and performance models Experience managing marketing budgets with a clear focus on ROI optimisation Hands-on, detail-oriented operator comfortable working autonomously in a fast moving and collaborative environment This role will collaborate closely with many stakeholders, as such your ability to build trust with both internal and external stakeholders will be key to achieving growth targets. A passion for the video games sector would be a great advantage! What's on Offer This is an exciting role for a motivated Marketing Manager to make a real impact in D2C channels with Nintendo. If this sounds like the opportunity you've been waiting for, we encourage you to apply today!
