Support Manager

A client of ours in the Mildenhall area are recruiting a Support Manager to join their team. This is a full-time permanent position working Monday - Friday 8.00am - 5.00pm and paying 39,000 - 42,000 per annum depending on experience.

The Support Manager will provide support to Administrative and Technical Customer/Partner requirements.

Assisting the Operations Manager, key duties include but are not limited to:

• Tender Management: Initially to assist with the completion and submission of tender applications for International requirements.
• Customer Liaison: To liaise between Customers, the Sales Department, Management and the Production Department to negotiate lead times.
• Internal Sales Support: To assist with onsite partner/customer visits, ensuring all the internal requirements are met to ensure such visits run smoothly and give a positive and lasting impression to the visitors.
• Exhibition Support: To assist and organise (and attend as required) domestic and international exhibitions, product training courses and product demonstrations.
• Marketing Support: Produce new documents, photographs, videos etc., as required by sales management and customers.
• Sales Management Support: Taking ownership of partner reporting: projections / midyear reports and compiled into formats as needed.
• Internal Marketing: Produce an interesting and informative article for the company monthly magazine.
• Industry Liaison: Attending industry events as required (in person or electronically).
• Internal Sales Cover: As needed in the event of absences

Skills and Experience required to be considered for this Support Manager position:

• Previous experience within sales support and order processing
• Manufacturing and production industry experience desirable
• Hight attention to detail
• Experience with writing of tender management is beneficial
• A familiarity with desktop publishing (photography desirable) and the Microsoft Packages
• Excellent communication skills
• Ability to travel across the UK and worldwide (2x UK events and 1 abroad event per year)

If you feel like you meet the above criteria & would like to be considered for this Support Manager position, please apply with your CV.