Marks Consulting Partners Limited
Haywards Heath, Sussex
Marks Consulting Partners are currently looking for a Relief Duty Officer to work with one of our Local Authority clients in London. What the Job Will be doing Managing a caseload of clients who are homeless or threatened with homelessness, delivering timely advice and housing solutions to prevent homelessness Assessing applications in line with Part VII of the Housing Act 1996 (as amended), making robust and legally sound decisions Fully investigating homelessness applications and determining the Council s duties under current legislation and Codes of Guidance Responding to Duty to Refer cases and working proactively with partner agencies to prevent homelessness Assessing housing needs and providing tailored advice to help clients sustain existing accommodation or secure alternative housing Securing suitable temporary accommodation where a statutory duty is owed, ensuring placements are appropriate and compliant Conducting home visits and mediating between households and landlords where required Working closely with housing associations, private landlords and letting agents to maximise housing options for clients Investigating cases of harassment or illegal eviction and liaising with legal teams and external partners where necessary Monitoring the welfare of clients in temporary accommodation and providing ongoing support and advice Maintaining accurate case records and contributing to performance data and service reporting Representing the service at multi-agency meetings and working collaboratively with internal departments and external partners What You Will Need Previous experience working within a Housing Options, Homelessness or Relief Duty role in a Local Authority or similar setting Strong knowledge of homelessness legislation, particularly Housing Act 1996 Part VII and the Homelessness Reduction Act 2017 Experience assessing homelessness applications and making statutory decisions Ability to manage a complex caseload and work in a fast-paced environment Strong communication and negotiation skills, with the ability to engage effectively with vulnerable clients and stakeholders Experience working with temporary accommodation placements and private rented sector options Good understanding of safeguarding, welfare benefits and housing support services Excellent organisational skills and ability to maintain accurate case records
Apr 16, 2026
Contractor
Marks Consulting Partners are currently looking for a Relief Duty Officer to work with one of our Local Authority clients in London. What the Job Will be doing Managing a caseload of clients who are homeless or threatened with homelessness, delivering timely advice and housing solutions to prevent homelessness Assessing applications in line with Part VII of the Housing Act 1996 (as amended), making robust and legally sound decisions Fully investigating homelessness applications and determining the Council s duties under current legislation and Codes of Guidance Responding to Duty to Refer cases and working proactively with partner agencies to prevent homelessness Assessing housing needs and providing tailored advice to help clients sustain existing accommodation or secure alternative housing Securing suitable temporary accommodation where a statutory duty is owed, ensuring placements are appropriate and compliant Conducting home visits and mediating between households and landlords where required Working closely with housing associations, private landlords and letting agents to maximise housing options for clients Investigating cases of harassment or illegal eviction and liaising with legal teams and external partners where necessary Monitoring the welfare of clients in temporary accommodation and providing ongoing support and advice Maintaining accurate case records and contributing to performance data and service reporting Representing the service at multi-agency meetings and working collaboratively with internal departments and external partners What You Will Need Previous experience working within a Housing Options, Homelessness or Relief Duty role in a Local Authority or similar setting Strong knowledge of homelessness legislation, particularly Housing Act 1996 Part VII and the Homelessness Reduction Act 2017 Experience assessing homelessness applications and making statutory decisions Ability to manage a complex caseload and work in a fast-paced environment Strong communication and negotiation skills, with the ability to engage effectively with vulnerable clients and stakeholders Experience working with temporary accommodation placements and private rented sector options Good understanding of safeguarding, welfare benefits and housing support services Excellent organisational skills and ability to maintain accurate case records
An exciting opportunity has emerged for a Housing Options Officer to join one of Adecco Public Sector's Local Authority clients in a temporary contract, initially for 3 months (but with every possibility of being extended). Our client is based in Haywards Heath in Mid Sussex and this is a full time role for 37 hours per week, Monday to Friday. Office attendance is required two days each week as you will be involved on the phone duty for the week. You will be dealing with any homeless approaches on the day when attending the office, and will hold a caseload which will involve working from the initial stage of an approach through to making main duty decisions. The successful candidate will also be expected to complete s184 decisions. Due to the busy nature of the role, the client is keen for applicants to possess previous experience of: Interviewing clients and resolving all housing problems. Processing claims for homeless applications as required under Part VII of the Housing Act 1996 (as amended). Advising and preventing homelessness by offering the correct advice to clients approaching the Council as homeless. Assessing whether those who are threatened with homelessness qualify for private sector options under the Housing Act, Part VII, as amended. Having regard to the Homelessness Code of Guidance and the Council's Homelessness Prevention and resilience agenda. Sound knowledge of Housing and Homelessness Law and experience in resolving complex housing problems. Administrative skills to manage caseload and work effectively in a team of 6-8 officers Ability to deal with very demanding service users and partners, and have strong IT and admin skills. Updating PHP's (Personal Housing Plans) Using Home Connections / Hope As the client is keen for the candidate to hit the ground running previous experience of carrying out a similar role with a local authority client in the last two years would be hugely beneficial. Strong knowledge of the Homelessness Reduction Act is also important. A car driver would be highly desirable, but is not essential. Only applicants who feel they meet the above criteria, are happy to work in our client's office 2 days a week and can start on short notice (1-2 weeks maximum) need apply.
Apr 16, 2026
Seasonal
An exciting opportunity has emerged for a Housing Options Officer to join one of Adecco Public Sector's Local Authority clients in a temporary contract, initially for 3 months (but with every possibility of being extended). Our client is based in Haywards Heath in Mid Sussex and this is a full time role for 37 hours per week, Monday to Friday. Office attendance is required two days each week as you will be involved on the phone duty for the week. You will be dealing with any homeless approaches on the day when attending the office, and will hold a caseload which will involve working from the initial stage of an approach through to making main duty decisions. The successful candidate will also be expected to complete s184 decisions. Due to the busy nature of the role, the client is keen for applicants to possess previous experience of: Interviewing clients and resolving all housing problems. Processing claims for homeless applications as required under Part VII of the Housing Act 1996 (as amended). Advising and preventing homelessness by offering the correct advice to clients approaching the Council as homeless. Assessing whether those who are threatened with homelessness qualify for private sector options under the Housing Act, Part VII, as amended. Having regard to the Homelessness Code of Guidance and the Council's Homelessness Prevention and resilience agenda. Sound knowledge of Housing and Homelessness Law and experience in resolving complex housing problems. Administrative skills to manage caseload and work effectively in a team of 6-8 officers Ability to deal with very demanding service users and partners, and have strong IT and admin skills. Updating PHP's (Personal Housing Plans) Using Home Connections / Hope As the client is keen for the candidate to hit the ground running previous experience of carrying out a similar role with a local authority client in the last two years would be hugely beneficial. Strong knowledge of the Homelessness Reduction Act is also important. A car driver would be highly desirable, but is not essential. Only applicants who feel they meet the above criteria, are happy to work in our client's office 2 days a week and can start on short notice (1-2 weeks maximum) need apply.
We are currently recruiting for an experienced Housing Triage Coordination Officer to join a busy Housing Solutions team, playing a key role at the front end of the service in preventing homelessness and delivering effective housing advice. This is a fast-paced, customer-facing position where you will act as the first point of contact for residents, providing immediate housing advice, triaging cases and coordinating responses to ensure customers receive the right support at the earliest opportunity. The Role Act as the first point of contact for residents presenting with housing issues, delivering a high-quality triage and advice service. Provide rapid responses to housing enquiries via front of house, telephone, email and web forms. Work proactively to prevent homelessness at first contact, including negotiation with landlords, family members and other stakeholders. Coordinate appointments for Housing Options Officers, visiting officers and tenancy relations officers. Manage and monitor incoming enquiries, allocating cases appropriately across the service. Provide housing advice, signposting and initial decision letters in line with legislation and council procedures. Support customers to explore housing options including private rented sector, mutual exchange, mobility schemes and homelessness prevention tools. Work closely with internal teams and external partners including housing providers, DWP, health services, probation and third sector organisations. Ensure all case information is accurately recorded on relevant systems and meets reporting requirements. Support vulnerable households, including those with mental health, substance misuse or complex needs, ensuring appropriate referrals are made. Assist in the assessment of applications under Part VI and Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017. Contribute to homelessness prevention initiatives and continuous service improvement. Key Requirements Experience working within a Housing Options, Homelessness or Housing Advice environment. Strong understanding of homelessness legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017. Experience delivering frontline customer service and housing advice. Ability to manage a high-volume caseload in a fast-paced, front-facing environment. Strong communication and negotiation skills with the ability to resolve complex situations. Experience working with vulnerable clients and partner agencies. Good IT skills with experience maintaining accurate case records. Ability to work to targets, deadlines and performance standards. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your CV today. If you do not hear from us within 48 hours, unfortunately your application has not been successful. Footnote If you feel that this job matches your skill set but not your location, rate or current seniority, please still feel free to send us your CV. We constantly recruit for similar roles across Housing Options, Homelessness Prevention and Housing Advice services throughout the UK. Even if you are happy in your current role, we welcome calls from Housing Options Officers, Triage Officers, Homelessness Prevention Officers and Housing Advice Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. By applying for this position, you agree that Carrington West may hold and process your personal data in accordance with our Data Protection Policy. Your details will only be shared with third-party clients relevant to roles you have applied for. You may withdraw consent at any time by contacting us.
Apr 16, 2026
Contractor
We are currently recruiting for an experienced Housing Triage Coordination Officer to join a busy Housing Solutions team, playing a key role at the front end of the service in preventing homelessness and delivering effective housing advice. This is a fast-paced, customer-facing position where you will act as the first point of contact for residents, providing immediate housing advice, triaging cases and coordinating responses to ensure customers receive the right support at the earliest opportunity. The Role Act as the first point of contact for residents presenting with housing issues, delivering a high-quality triage and advice service. Provide rapid responses to housing enquiries via front of house, telephone, email and web forms. Work proactively to prevent homelessness at first contact, including negotiation with landlords, family members and other stakeholders. Coordinate appointments for Housing Options Officers, visiting officers and tenancy relations officers. Manage and monitor incoming enquiries, allocating cases appropriately across the service. Provide housing advice, signposting and initial decision letters in line with legislation and council procedures. Support customers to explore housing options including private rented sector, mutual exchange, mobility schemes and homelessness prevention tools. Work closely with internal teams and external partners including housing providers, DWP, health services, probation and third sector organisations. Ensure all case information is accurately recorded on relevant systems and meets reporting requirements. Support vulnerable households, including those with mental health, substance misuse or complex needs, ensuring appropriate referrals are made. Assist in the assessment of applications under Part VI and Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017. Contribute to homelessness prevention initiatives and continuous service improvement. Key Requirements Experience working within a Housing Options, Homelessness or Housing Advice environment. Strong understanding of homelessness legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017. Experience delivering frontline customer service and housing advice. Ability to manage a high-volume caseload in a fast-paced, front-facing environment. Strong communication and negotiation skills with the ability to resolve complex situations. Experience working with vulnerable clients and partner agencies. Good IT skills with experience maintaining accurate case records. Ability to work to targets, deadlines and performance standards. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your CV today. If you do not hear from us within 48 hours, unfortunately your application has not been successful. Footnote If you feel that this job matches your skill set but not your location, rate or current seniority, please still feel free to send us your CV. We constantly recruit for similar roles across Housing Options, Homelessness Prevention and Housing Advice services throughout the UK. Even if you are happy in your current role, we welcome calls from Housing Options Officers, Triage Officers, Homelessness Prevention Officers and Housing Advice Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. By applying for this position, you agree that Carrington West may hold and process your personal data in accordance with our Data Protection Policy. Your details will only be shared with third-party clients relevant to roles you have applied for. You may withdraw consent at any time by contacting us.
We have an opportunity for an Income officer to join our Customer Accounts team in Bristol. This is a Part Time role working 22.5 hours per week , on a fixed term basis until June 2027. The starting salary is £19,459 - 23,108 depending on experience. Wednesday is the Teams day in the office, but we can be flexible with your working pattern between our working hours of 8.30am and 5.00pm. The role: As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings. Your responsibilities will include: Delivering a comprehensive rent & service charge collection service across the region Monitoring customer accounts for all tenures Managing end to end processes Engaging with external agencies including local authorities when needed Managing evictions To be successful in this role you'll need: Experience in income management or debt recovery/collection is advantageous, but not essential Knowledge and experience of either social housing, home ownership or the private rented sector Excellent customer service skills A working knowledge of welfare benefits To be a self-starter with a proactive approach and possess the ability to work without close supervision To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload. As you'll need to travel in this role, having a car and full driving licence is essential. A DBS check will also be undertaken for the successful candidate. Apply today to be considered! Read the job description here:
Apr 15, 2026
Full time
We have an opportunity for an Income officer to join our Customer Accounts team in Bristol. This is a Part Time role working 22.5 hours per week , on a fixed term basis until June 2027. The starting salary is £19,459 - 23,108 depending on experience. Wednesday is the Teams day in the office, but we can be flexible with your working pattern between our working hours of 8.30am and 5.00pm. The role: As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings. Your responsibilities will include: Delivering a comprehensive rent & service charge collection service across the region Monitoring customer accounts for all tenures Managing end to end processes Engaging with external agencies including local authorities when needed Managing evictions To be successful in this role you'll need: Experience in income management or debt recovery/collection is advantageous, but not essential Knowledge and experience of either social housing, home ownership or the private rented sector Excellent customer service skills A working knowledge of welfare benefits To be a self-starter with a proactive approach and possess the ability to work without close supervision To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload. As you'll need to travel in this role, having a car and full driving licence is essential. A DBS check will also be undertaken for the successful candidate. Apply today to be considered! Read the job description here:
Role Overview We are seeking a motivated and proactive Housing Officer to manage a portfolio of residential properties across the Bradford area . This role involves working with a mix of social housing and private tenants, ensuring properties are well maintained, tenancies are effectively managed, and residents receive a high standard of service. The successful candidate will be organised, approachable, and capable of managing a varied workload while ensuring compliance with housing regulations and internal procedures. Key Responsibilities Manage a portfolio of residential properties within the Bradford area Act as the main point of contact for tenants, handling enquiries and tenancy-related matters Conduct regular property inspections to ensure homes meet required standards Manage tenancy agreements, including renewals and terminations Respond to and resolve tenant issues promptly and professionally Coordinate with contractors to arrange maintenance and repairs Ensure compliance with housing legislation and health & safety requirements Monitor rent accounts and assist with arrears management where necessary Maintain accurate records and produce reports as required Build and maintain positive relationships with tenants and stakeholders Support the wider team in delivering an efficient housing management service Requirements Previous experience in housing, property management, or a similar role Knowledge of social housing and/or private sector tenancies Strong organisational and time management skills Excellent communication and interpersonal abilities Ability to manage a varied workload and prioritise effectively A proactive, problem-solving approach Professional and customer-focused mindset Full UK driving licence and access to your own vehicle (petrol allowance provided)
Apr 15, 2026
Full time
Role Overview We are seeking a motivated and proactive Housing Officer to manage a portfolio of residential properties across the Bradford area . This role involves working with a mix of social housing and private tenants, ensuring properties are well maintained, tenancies are effectively managed, and residents receive a high standard of service. The successful candidate will be organised, approachable, and capable of managing a varied workload while ensuring compliance with housing regulations and internal procedures. Key Responsibilities Manage a portfolio of residential properties within the Bradford area Act as the main point of contact for tenants, handling enquiries and tenancy-related matters Conduct regular property inspections to ensure homes meet required standards Manage tenancy agreements, including renewals and terminations Respond to and resolve tenant issues promptly and professionally Coordinate with contractors to arrange maintenance and repairs Ensure compliance with housing legislation and health & safety requirements Monitor rent accounts and assist with arrears management where necessary Maintain accurate records and produce reports as required Build and maintain positive relationships with tenants and stakeholders Support the wider team in delivering an efficient housing management service Requirements Previous experience in housing, property management, or a similar role Knowledge of social housing and/or private sector tenancies Strong organisational and time management skills Excellent communication and interpersonal abilities Ability to manage a varied workload and prioritise effectively A proactive, problem-solving approach Professional and customer-focused mindset Full UK driving licence and access to your own vehicle (petrol allowance provided)
Role Overview We are seeking a motivated and proactive Housing Officer to manage a portfolio of residential properties in the Barnsley area. The role involves working with a mix of social housing and private tenants, ensuring properties are well maintained, tenancies are effectively managed, and residents receive a high standard of service. The successful candidate will be organised, approachable, and able to handle a varied workload while maintaining compliance with relevant housing regulations and company procedures. Key Responsibilities Manage a portfolio of residential properties within the Barnsley area Act as the main point of contact for tenants, dealing with enquiries and tenancy matters Conduct property inspections to ensure homes are maintained to the required standard Manage tenancy agreements, renewals, and terminations Respond to and resolve tenant issues promptly and professionally Work closely with contractors to arrange maintenance and repairs Ensure compliance with housing legislation and health & safety requirements Monitor rent accounts and support with arrears management where required Maintain accurate records and produce reports as needed Build positive relationships with tenants and stakeholders Support the wider team in delivering an efficient housing management service Requirements Experience working within housing, property management, or a similar role Knowledge of social housing and/or private sector tenancies Strong organisational and time management skills Excellent communication and interpersonal skills Ability to manage a varied workload and prioritise effectively Problem-solving mindset with the ability to think on your feet Professional and customer-focused approach Full UK driving licence and access to own vehicle (petrol allowance provided)
Apr 15, 2026
Full time
Role Overview We are seeking a motivated and proactive Housing Officer to manage a portfolio of residential properties in the Barnsley area. The role involves working with a mix of social housing and private tenants, ensuring properties are well maintained, tenancies are effectively managed, and residents receive a high standard of service. The successful candidate will be organised, approachable, and able to handle a varied workload while maintaining compliance with relevant housing regulations and company procedures. Key Responsibilities Manage a portfolio of residential properties within the Barnsley area Act as the main point of contact for tenants, dealing with enquiries and tenancy matters Conduct property inspections to ensure homes are maintained to the required standard Manage tenancy agreements, renewals, and terminations Respond to and resolve tenant issues promptly and professionally Work closely with contractors to arrange maintenance and repairs Ensure compliance with housing legislation and health & safety requirements Monitor rent accounts and support with arrears management where required Maintain accurate records and produce reports as needed Build positive relationships with tenants and stakeholders Support the wider team in delivering an efficient housing management service Requirements Experience working within housing, property management, or a similar role Knowledge of social housing and/or private sector tenancies Strong organisational and time management skills Excellent communication and interpersonal skills Ability to manage a varied workload and prioritise effectively Problem-solving mindset with the ability to think on your feet Professional and customer-focused approach Full UK driving licence and access to own vehicle (petrol allowance provided)
Private Sector Housing Officer - London Borough (3-Month Contract, Inside IR35) Location: London Contract: Initial 3 Months Rate: Competitive (Inside IR35) Sector: Local Authority An excellent opportunity has arisen for an experienced Private Sector Housing Officer to join a London Borough on an initial 3-month contract. This role sits within a busy and well-established Private Sector Housing team , offering the chance to contribute to improving housing standards, ensuring compliance, and delivering effective enforcement across the borough. Key Responsibilities: Carry out HHSRS inspections and property assessments Manage and process HMO licensing applications Undertake housing enforcement activity in line with current legislation Manage an independent caseload within a Local Authority setting Work collaboratively with internal departments and external stakeholders Essential Requirements: Strong experience working within Private Sector Housing in a Local Authority In-depth knowledge of the Housing Health and Safety Rating System (HHSRS) Experience with HMO Licensing Proven enforcement experience (essential) Ability to work autonomously and hit the ground running Additional Information: Immediate start available Competitive daily rate Potential for contract extension This is an ideal opportunity for candidates seeking a Private Sector Housing Officer job in London (Inside IR35) , particularly those with a background in HHSRS, HMO licensing, and housing enforcement . We also offer a referral scheme, with a 100 Amazon voucher available for successful recommendations. For more information, give me a call on (phone number removed) or email (url removed) .
Apr 15, 2026
Contractor
Private Sector Housing Officer - London Borough (3-Month Contract, Inside IR35) Location: London Contract: Initial 3 Months Rate: Competitive (Inside IR35) Sector: Local Authority An excellent opportunity has arisen for an experienced Private Sector Housing Officer to join a London Borough on an initial 3-month contract. This role sits within a busy and well-established Private Sector Housing team , offering the chance to contribute to improving housing standards, ensuring compliance, and delivering effective enforcement across the borough. Key Responsibilities: Carry out HHSRS inspections and property assessments Manage and process HMO licensing applications Undertake housing enforcement activity in line with current legislation Manage an independent caseload within a Local Authority setting Work collaboratively with internal departments and external stakeholders Essential Requirements: Strong experience working within Private Sector Housing in a Local Authority In-depth knowledge of the Housing Health and Safety Rating System (HHSRS) Experience with HMO Licensing Proven enforcement experience (essential) Ability to work autonomously and hit the ground running Additional Information: Immediate start available Competitive daily rate Potential for contract extension This is an ideal opportunity for candidates seeking a Private Sector Housing Officer job in London (Inside IR35) , particularly those with a background in HHSRS, HMO licensing, and housing enforcement . We also offer a referral scheme, with a 100 Amazon voucher available for successful recommendations. For more information, give me a call on (phone number removed) or email (url removed) .
We are seeking an experienced Resettlement & Move-On Officer to support households in temporary accommodation to secure long-term housing in the Private Rented Sector (PRS) . This role is ideal for candidates with a background in estate agency, lettings, or private sector housing , who have experience working with private landlords and managing property placements. You will be responsible for helping homeless households move on from temporary accommodation into suitable private rented accommodation by building relationships with landlords and letting agents , negotiating tenancies, and supporting residents through the resettlement process. Key Responsibilities Support households to move from temporary accommodation into private rented accommodation . Work closely with private landlords and letting agents to source suitable properties. Negotiate rents, deposits, and tenancy terms. Carry out affordability assessments and ensure properties are suitable and sustainable. Assist clients with tenancy sign-ups and moving arrangements. Provide resettlement support to ensure successful tenancy sustainment. Conduct property viewings where required. Liaise with Housing Benefit/Universal Credit teams regarding rent and LHA rates. Maintain accurate case records and meet move-on targets. Help prevent homelessness by securing private rented sector accommodation. Essential Experience Experience working in estate agency, lettings, property management, or private sector housing . Experience working with private landlords and letting agents . Experience negotiating rents and tenancy agreements. Understanding of the Private Rented Sector . Experience working in housing, homelessness, or resettlement (desirable but not essential if strong PRS/estate agency background). If you have the relevant skills then please apply today!
Apr 15, 2026
Seasonal
We are seeking an experienced Resettlement & Move-On Officer to support households in temporary accommodation to secure long-term housing in the Private Rented Sector (PRS) . This role is ideal for candidates with a background in estate agency, lettings, or private sector housing , who have experience working with private landlords and managing property placements. You will be responsible for helping homeless households move on from temporary accommodation into suitable private rented accommodation by building relationships with landlords and letting agents , negotiating tenancies, and supporting residents through the resettlement process. Key Responsibilities Support households to move from temporary accommodation into private rented accommodation . Work closely with private landlords and letting agents to source suitable properties. Negotiate rents, deposits, and tenancy terms. Carry out affordability assessments and ensure properties are suitable and sustainable. Assist clients with tenancy sign-ups and moving arrangements. Provide resettlement support to ensure successful tenancy sustainment. Conduct property viewings where required. Liaise with Housing Benefit/Universal Credit teams regarding rent and LHA rates. Maintain accurate case records and meet move-on targets. Help prevent homelessness by securing private rented sector accommodation. Essential Experience Experience working in estate agency, lettings, property management, or private sector housing . Experience working with private landlords and letting agents . Experience negotiating rents and tenancy agreements. Understanding of the Private Rented Sector . Experience working in housing, homelessness, or resettlement (desirable but not essential if strong PRS/estate agency background). If you have the relevant skills then please apply today!
One of my local authority clients in the East of England are currently on the search for a Private Sector Housing Compliance Officer. Role: Housing Compliance Officer Rate: negotiable Start date: ASAP Working pattern: 1/2 days on site 37hrs Role duties: Site visits are not required therefore a HHSRS certificate is not an essential for this position Vast experience in issuing penalties and serving notices Knowledge around Private Sector Housing & Housing act 88 Feel free to give me a call on (phone number removed), or drop me an email.
Apr 14, 2026
Seasonal
One of my local authority clients in the East of England are currently on the search for a Private Sector Housing Compliance Officer. Role: Housing Compliance Officer Rate: negotiable Start date: ASAP Working pattern: 1/2 days on site 37hrs Role duties: Site visits are not required therefore a HHSRS certificate is not an essential for this position Vast experience in issuing penalties and serving notices Knowledge around Private Sector Housing & Housing act 88 Feel free to give me a call on (phone number removed), or drop me an email.
Housing Support Worker / Resettlement Officer An exciting opportunity for a Resettlement Worker with experience in homelessness, housing support and tenancy sustainment to support vulnerable individuals into stable accommodation and independent living. If you've also worked in the following roles, we'd also like to hear from you: Housing Support Worker, Homelessness Officer, Tenancy Sustainment Officer, Outreach Support Worker, Supported Housing Officer, Resettlement Officer, Homelessness Support Worker, Tenancy Sustainment Officer, Housing Officer, Housing Support Officer, Resettlement & Tenancy Sustainment Worker This role is known internally as a Resettlement Worker SALARY: £27,752 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England - with some travel between various projects and locations JOB TYPE: Full-Time, Contract (until end March 2027) WORKING HOURS: 35 Hours per Week, Monday to Friday, 9am - 5pm JOB OVERVIEW We have a fantastic new job opportunity for a Housing Support Worker / Resettlement Officer with experience in housing support, homelessness services, tenancy sustainment and working with individuals with complex needs. As a Housing Support Worker / Resettlement Officer you will support residents in supported accommodation to move into suitable, sustainable tenancies, working closely with internal teams and external agencies. The Resettlement Worker plays a key role in enabling individuals to achieve independence and long-term housing stability. Working across multiple sites, the Housing Support Worker / Resettlement Officer will also engage with private landlords, support access to housing options, and contribute to outreach and in-reach services. This includes supporting individuals within emergency accommodation and hostels to transition into private rented tenancies. You will build strong partnerships, promote tenancy readiness, and act as a single point of contact for landlords to support successful tenancy outcomes. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Housing Support Worker / Resettlement Officer include: Resident Support Planning: Supporting individuals to prepare for independent living and sustainable tenancies Tenancy Sustainment: Assisting residents to secure and maintain appropriate housing in the private rented sector Landlord Engagement: Developing relationships with private landlords and acting as a key contact for tenancy support Multi-Agency Working: Collaborating with housing teams, support services and external partners Outreach Support: Providing in-reach and outreach services to individuals in emergency and hostel accommodation Housing Advice: Offering guidance on housing options, tenancy rights and welfare benefits Progress Monitoring: Tracking outcomes and supporting residents to achieve personal goals Crisis Intervention: Responding to tenancy issues and preventing homelessness where possible Record Keeping: Maintaining accurate case records and documentation General Support Duties: Assisting with occasional reception or administrative responsibilities CANDIDATE REQUIREMENTS Previous experience working with individuals experiencing homelessness or complex needs such as mental health, addiction or offending Knowledge of housing legislation, tenancy rights and welfare benefits Strong communication skills, both written and verbal Ability to manage workload effectively and prioritise multiple tasks Experience building relationships with stakeholders, landlords and support agencies Empathetic, non-judgemental and person-centred approach Proactive and motivated with a focus on achieving positive outcomes Ability to work independently and as part of a team Good organisational and problem-solving skills BENEFITS 28 days' annual leave including Bank Holidays Contributory pension Health Plan This role requires a DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14588 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Apr 14, 2026
Full time
Housing Support Worker / Resettlement Officer An exciting opportunity for a Resettlement Worker with experience in homelessness, housing support and tenancy sustainment to support vulnerable individuals into stable accommodation and independent living. If you've also worked in the following roles, we'd also like to hear from you: Housing Support Worker, Homelessness Officer, Tenancy Sustainment Officer, Outreach Support Worker, Supported Housing Officer, Resettlement Officer, Homelessness Support Worker, Tenancy Sustainment Officer, Housing Officer, Housing Support Officer, Resettlement & Tenancy Sustainment Worker This role is known internally as a Resettlement Worker SALARY: £27,752 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England - with some travel between various projects and locations JOB TYPE: Full-Time, Contract (until end March 2027) WORKING HOURS: 35 Hours per Week, Monday to Friday, 9am - 5pm JOB OVERVIEW We have a fantastic new job opportunity for a Housing Support Worker / Resettlement Officer with experience in housing support, homelessness services, tenancy sustainment and working with individuals with complex needs. As a Housing Support Worker / Resettlement Officer you will support residents in supported accommodation to move into suitable, sustainable tenancies, working closely with internal teams and external agencies. The Resettlement Worker plays a key role in enabling individuals to achieve independence and long-term housing stability. Working across multiple sites, the Housing Support Worker / Resettlement Officer will also engage with private landlords, support access to housing options, and contribute to outreach and in-reach services. This includes supporting individuals within emergency accommodation and hostels to transition into private rented tenancies. You will build strong partnerships, promote tenancy readiness, and act as a single point of contact for landlords to support successful tenancy outcomes. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Housing Support Worker / Resettlement Officer include: Resident Support Planning: Supporting individuals to prepare for independent living and sustainable tenancies Tenancy Sustainment: Assisting residents to secure and maintain appropriate housing in the private rented sector Landlord Engagement: Developing relationships with private landlords and acting as a key contact for tenancy support Multi-Agency Working: Collaborating with housing teams, support services and external partners Outreach Support: Providing in-reach and outreach services to individuals in emergency and hostel accommodation Housing Advice: Offering guidance on housing options, tenancy rights and welfare benefits Progress Monitoring: Tracking outcomes and supporting residents to achieve personal goals Crisis Intervention: Responding to tenancy issues and preventing homelessness where possible Record Keeping: Maintaining accurate case records and documentation General Support Duties: Assisting with occasional reception or administrative responsibilities CANDIDATE REQUIREMENTS Previous experience working with individuals experiencing homelessness or complex needs such as mental health, addiction or offending Knowledge of housing legislation, tenancy rights and welfare benefits Strong communication skills, both written and verbal Ability to manage workload effectively and prioritise multiple tasks Experience building relationships with stakeholders, landlords and support agencies Empathetic, non-judgemental and person-centred approach Proactive and motivated with a focus on achieving positive outcomes Ability to work independently and as part of a team Good organisational and problem-solving skills BENEFITS 28 days' annual leave including Bank Holidays Contributory pension Health Plan This role requires a DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14588 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Diamond Blaque HR Solutions
City Of Westminster, London
Description We are recruiting a Trading Standards Business Readiness Project (Renters Rights) Officer for a local government client in Westminster, London. Above all, you will bring a genuine interest in the Renters' Rights Act, a strong commitment to effective implementation, and a collaborative approach to partnership working. You will be resilient, customer-focused, and dedicated to delivering high-quality regulatory services that protect residents and improve standards across the sector. This is a high-profile opportunity to play a key role in shaping the approach to a major new piece of legislation while helping protect some of the most vulnerable residents in the borough. You will work closely with the Private Sector Housing Team, Trading Standards colleagues, and a wide range of internal and external partners to support business readiness, compliance, and enforcement activity linked to the Renters' Rights Act. (Agile / Hybrid working) Responsibility Lead on Trading Standards input into the Business Readiness Programme for the Renters' Rights Act. Develop, implement, and enforce Trading Standards policies to promote fair and safe trading. Provide specialist advice on consumer protection, housing, renting, and related legislation. Investigate complaints, carry out inspections of trading premises, and take appropriate enforcement action. Apply a broad range of enforcement tools, including negotiation and formal action where required. Prepare high-quality reports, statements, consultation documents, and case records. Deliver talks, advice sessions, and guidance to businesses, residents, and stakeholder groups Support performance targets, service improvement initiatives, and best practice implementation Train, mentor, and supervise less experienced colleagues where required Work collaboratively as part of a multi-disciplinary working group supporting Renters' Rights implementation. Qualification Essential GCSES or equivalent to include Maths and English A relevant Trading Standards qualification, or equivalent regulatory qualification Advanced user Microsoft Office, Word, Excel, PowerPoint, Outlook, social media. Qualifications, Knowledge & Experience Requirements - Criteria to be Tested at Shortlisting. Proven experience conducting investigations and enforcement within a regulatory environment Strong working knowledge of consumer protection, housing, or related legislation Excellent communication and report-writing skills Confidence in explaining legislation and regulatory requirements to diverse audiences Ability to manage a varied caseload and prioritise work effectively Strong analytical skills, attention to detail, and problem-solving ability Experience in regulating lettings agents or property management services Experience working closely with housing teams or in private sector housing enforcement Essential Compliance Requirements Three Years of References A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Willing to engage in the mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Apr 13, 2026
Contractor
Description We are recruiting a Trading Standards Business Readiness Project (Renters Rights) Officer for a local government client in Westminster, London. Above all, you will bring a genuine interest in the Renters' Rights Act, a strong commitment to effective implementation, and a collaborative approach to partnership working. You will be resilient, customer-focused, and dedicated to delivering high-quality regulatory services that protect residents and improve standards across the sector. This is a high-profile opportunity to play a key role in shaping the approach to a major new piece of legislation while helping protect some of the most vulnerable residents in the borough. You will work closely with the Private Sector Housing Team, Trading Standards colleagues, and a wide range of internal and external partners to support business readiness, compliance, and enforcement activity linked to the Renters' Rights Act. (Agile / Hybrid working) Responsibility Lead on Trading Standards input into the Business Readiness Programme for the Renters' Rights Act. Develop, implement, and enforce Trading Standards policies to promote fair and safe trading. Provide specialist advice on consumer protection, housing, renting, and related legislation. Investigate complaints, carry out inspections of trading premises, and take appropriate enforcement action. Apply a broad range of enforcement tools, including negotiation and formal action where required. Prepare high-quality reports, statements, consultation documents, and case records. Deliver talks, advice sessions, and guidance to businesses, residents, and stakeholder groups Support performance targets, service improvement initiatives, and best practice implementation Train, mentor, and supervise less experienced colleagues where required Work collaboratively as part of a multi-disciplinary working group supporting Renters' Rights implementation. Qualification Essential GCSES or equivalent to include Maths and English A relevant Trading Standards qualification, or equivalent regulatory qualification Advanced user Microsoft Office, Word, Excel, PowerPoint, Outlook, social media. Qualifications, Knowledge & Experience Requirements - Criteria to be Tested at Shortlisting. Proven experience conducting investigations and enforcement within a regulatory environment Strong working knowledge of consumer protection, housing, or related legislation Excellent communication and report-writing skills Confidence in explaining legislation and regulatory requirements to diverse audiences Ability to manage a varied caseload and prioritise work effectively Strong analytical skills, attention to detail, and problem-solving ability Experience in regulating lettings agents or property management services Experience working closely with housing teams or in private sector housing enforcement Essential Compliance Requirements Three Years of References A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Willing to engage in the mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
JOB TITLE: Strategic Asset Manager 6 months contract with possible extension up to 2 years 37 Hours per week Location - Cambridge - CB2 1BY, Hybrid working Group Purpose The Economy and Place Group exists to enable Cambridge to grow sustainably as an inclusive place to live, work, and visit. This is achieved by working collaboratively across the Council, alongside businesses, communities, and economic partnerships, to maximise economic, social, and environmental benefits for the city. The Role The Strategic Asset Lead is a newly created strategic position reporting to the Director for Economy and Place. The role works closely with the wider Economy & Place management team, particularly the Chief Property Surveyor. The postholder will take a holistic, council-wide view of all City Council assets (administrative, operational, commercial, and key housing elements). You will provide strategic advice on asset retention, refurbishment, repurposing, or disposal, while shaping the Council's overall compliance approach. You will operate within new governance arrangements chaired by the Director for Economy and Place, alongside the Chief Financial Officer, to deliver a coordinated, council-wide asset strategy. This includes advising the leadership team and Cabinet on how to optimise asset value, ensure compliance, and align decisions with long-term strategic priorities such as environmental commitments and community wealth building. The role involves maintaining a comprehensive overview of the Council's property and land portfolio and leading the implementation of agreed strategies. Additionally, you will champion the adoption of emerging technologies, including AI, to improve efficiency, support data-driven decision-making, and enhance energy and retrofit strategies. This role extends beyond traditional property management and requires strong cross-functional collaboration. You will engage internal and external stakeholders, balancing financial and property objectives with broader council priorities. Key Responsibilities Strategic Asset Management Develop a coherent, council-wide understanding of asset requirements aligned with operational, commercial, social, and environmental objectives. Update and enhance the Council's Asset Management Plan (AMP) to ensure assets are fit for purpose, compliant, cost-effective, and sustainable. Work closely with the CFO and Finance Team to develop a forward-looking investment pipeline, ensuring capital expenditure delivers maximum value and aligns with corporate priorities such as Net Zero, placemaking, and community wealth building. Stakeholder Engagement & Strategy Development Collaborate with key stakeholders, including the Chief Property Surveyor and Assistant Director of Development, to shape future asset and commercial property strategies. Support the development of business cases and secure funding or investment across the Council's asset base, including relevant Housing Revenue Account (HRA) assets. Net Zero Leadership Lead the coordination, content, and management of the Council's Net Zero Board. Drive strategic decision-making to ensure the property portfolio contributes to achieving the Council's Net Zero target by 2030. Placemaking & Asset Optimisation Leverage the Council's assets to support placemaking objectives. Work collaboratively across departments, including Greater Cambridge Shared Planning, to align asset use with wider development goals. Partnerships & External Collaboration Build and maintain partnerships with key public and private sector organisations. Collaborate with stakeholders such as the Head of Economy, Energy & Climate, Greater Cambridge Partnership, University of Cambridge, and the Cambridge Business Improvement District to deliver shared objectives. Role Dimensions and Additional Information Group & Team: Economy and Place Group Line Management Responsibility: Likely to include 1 x Band 5 Property Surveyor (TBC) Contractual Work Base: Mandela House / Flexible Budget Responsibility: Small direct budget; advisory responsibility over a £165m property portfolio Grade: 8 Date Evaluated/Updated: February 2025 Person Specification Essential Skills & Experience Degree/Diploma (or Postgraduate Diploma) recognised by RICS with current MRICS (or equivalent) Strong experience in strategy and programme management Proven ability in business case development and financial analysis Experience managing large property portfolios and commercial assets Expertise in property management systems, valuation tools, and databases Experience in flexible accommodation and innovative asset use Strong understanding of sustainability, economic development, placemaking, and community agendas Demonstrated line management capability Desirable Skills & Experience Experience incorporating social and environmental value into investment decisions Experience leading retrofit programmes within complex organisations Strong problem-solving and programme management skills Excellent communication skills with the ability to influence at all organisational levels Proven ability to advise and influence senior leaders and elected members Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 13, 2026
Contractor
JOB TITLE: Strategic Asset Manager 6 months contract with possible extension up to 2 years 37 Hours per week Location - Cambridge - CB2 1BY, Hybrid working Group Purpose The Economy and Place Group exists to enable Cambridge to grow sustainably as an inclusive place to live, work, and visit. This is achieved by working collaboratively across the Council, alongside businesses, communities, and economic partnerships, to maximise economic, social, and environmental benefits for the city. The Role The Strategic Asset Lead is a newly created strategic position reporting to the Director for Economy and Place. The role works closely with the wider Economy & Place management team, particularly the Chief Property Surveyor. The postholder will take a holistic, council-wide view of all City Council assets (administrative, operational, commercial, and key housing elements). You will provide strategic advice on asset retention, refurbishment, repurposing, or disposal, while shaping the Council's overall compliance approach. You will operate within new governance arrangements chaired by the Director for Economy and Place, alongside the Chief Financial Officer, to deliver a coordinated, council-wide asset strategy. This includes advising the leadership team and Cabinet on how to optimise asset value, ensure compliance, and align decisions with long-term strategic priorities such as environmental commitments and community wealth building. The role involves maintaining a comprehensive overview of the Council's property and land portfolio and leading the implementation of agreed strategies. Additionally, you will champion the adoption of emerging technologies, including AI, to improve efficiency, support data-driven decision-making, and enhance energy and retrofit strategies. This role extends beyond traditional property management and requires strong cross-functional collaboration. You will engage internal and external stakeholders, balancing financial and property objectives with broader council priorities. Key Responsibilities Strategic Asset Management Develop a coherent, council-wide understanding of asset requirements aligned with operational, commercial, social, and environmental objectives. Update and enhance the Council's Asset Management Plan (AMP) to ensure assets are fit for purpose, compliant, cost-effective, and sustainable. Work closely with the CFO and Finance Team to develop a forward-looking investment pipeline, ensuring capital expenditure delivers maximum value and aligns with corporate priorities such as Net Zero, placemaking, and community wealth building. Stakeholder Engagement & Strategy Development Collaborate with key stakeholders, including the Chief Property Surveyor and Assistant Director of Development, to shape future asset and commercial property strategies. Support the development of business cases and secure funding or investment across the Council's asset base, including relevant Housing Revenue Account (HRA) assets. Net Zero Leadership Lead the coordination, content, and management of the Council's Net Zero Board. Drive strategic decision-making to ensure the property portfolio contributes to achieving the Council's Net Zero target by 2030. Placemaking & Asset Optimisation Leverage the Council's assets to support placemaking objectives. Work collaboratively across departments, including Greater Cambridge Shared Planning, to align asset use with wider development goals. Partnerships & External Collaboration Build and maintain partnerships with key public and private sector organisations. Collaborate with stakeholders such as the Head of Economy, Energy & Climate, Greater Cambridge Partnership, University of Cambridge, and the Cambridge Business Improvement District to deliver shared objectives. Role Dimensions and Additional Information Group & Team: Economy and Place Group Line Management Responsibility: Likely to include 1 x Band 5 Property Surveyor (TBC) Contractual Work Base: Mandela House / Flexible Budget Responsibility: Small direct budget; advisory responsibility over a £165m property portfolio Grade: 8 Date Evaluated/Updated: February 2025 Person Specification Essential Skills & Experience Degree/Diploma (or Postgraduate Diploma) recognised by RICS with current MRICS (or equivalent) Strong experience in strategy and programme management Proven ability in business case development and financial analysis Experience managing large property portfolios and commercial assets Expertise in property management systems, valuation tools, and databases Experience in flexible accommodation and innovative asset use Strong understanding of sustainability, economic development, placemaking, and community agendas Demonstrated line management capability Desirable Skills & Experience Experience incorporating social and environmental value into investment decisions Experience leading retrofit programmes within complex organisations Strong problem-solving and programme management skills Excellent communication skills with the ability to influence at all organisational levels Proven ability to advise and influence senior leaders and elected members Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
We are seeking an experienced Resettlement & Move-On Officer to support households in temporary accommodation to secure long-term housing in the Private Rented Sector (PRS) . This role is ideal for candidates with a background in estate agency, lettings, or private sector housing , who have experience working with private landlords and managing property placements. You will be responsible for helping homeless households move on from temporary accommodation into suitable private rented accommodation by building relationships with landlords and letting agents , negotiating tenancies, and supporting residents through the resettlement process. Key Responsibilities Support households to move from temporary accommodation into private rented accommodation . Work closely with private landlords and letting agents to source suitable properties. Negotiate rents, deposits, and tenancy terms. Carry out affordability assessments and ensure properties are suitable and sustainable. Assist clients with tenancy sign-ups and moving arrangements. Provide resettlement support to ensure successful tenancy sustainment. Conduct property viewings where required. Liaise with Housing Benefit/Universal Credit teams regarding rent and LHA rates. Maintain accurate case records and meet move-on targets. Help prevent homelessness by securing private rented sector accommodation. Essential Experience Experience working in estate agency, lettings, property management, or private sector housing . Experience working with private landlords and letting agents . Experience negotiating rents and tenancy agreements. Understanding of the Private Rented Sector . Experience working in housing, homelessness, or resettlement (desirable but not essential if strong PRS/estate agency background). If you have the relevant skills then please apply today!
Apr 13, 2026
Seasonal
We are seeking an experienced Resettlement & Move-On Officer to support households in temporary accommodation to secure long-term housing in the Private Rented Sector (PRS) . This role is ideal for candidates with a background in estate agency, lettings, or private sector housing , who have experience working with private landlords and managing property placements. You will be responsible for helping homeless households move on from temporary accommodation into suitable private rented accommodation by building relationships with landlords and letting agents , negotiating tenancies, and supporting residents through the resettlement process. Key Responsibilities Support households to move from temporary accommodation into private rented accommodation . Work closely with private landlords and letting agents to source suitable properties. Negotiate rents, deposits, and tenancy terms. Carry out affordability assessments and ensure properties are suitable and sustainable. Assist clients with tenancy sign-ups and moving arrangements. Provide resettlement support to ensure successful tenancy sustainment. Conduct property viewings where required. Liaise with Housing Benefit/Universal Credit teams regarding rent and LHA rates. Maintain accurate case records and meet move-on targets. Help prevent homelessness by securing private rented sector accommodation. Essential Experience Experience working in estate agency, lettings, property management, or private sector housing . Experience working with private landlords and letting agents . Experience negotiating rents and tenancy agreements. Understanding of the Private Rented Sector . Experience working in housing, homelessness, or resettlement (desirable but not essential if strong PRS/estate agency background). If you have the relevant skills then please apply today!
Are you passionate about making a difference in the lives of vulnerable households? Do you have the skills and drive to support individuals on their journey to secure stable housing? Our key public sector client is seeking a dedicated Homeless Intervention Officer to join their dynamic Housing Options Team in Crawley, West Sussex. This is a full time role (36 hours each week, Monday to Friday) and initially for 3 months (with every possibility of being extended should you perform well!). About the Role: As a Homeless Intervention Officer, you will play a crucial role in assisting households in temporary accommodation to identify pathways to long-term housing. Your primary responsibility will be to conduct needs assessments and provide tailored support to ensure successful transitions to permanent homes. Key Responsibilities: Provide comprehensive, accurate and clear interventions within the provisions of Part VII and Part VI of the Housing Act 1996, Homelessness Act 2002, Homelessness Reduction Act 2017 Localism Act 2011 and discharging any subsequent duties. Cover all aspects of Housing and Support Need Assessments, Suitability Assessments and Affordability Assessments as defined in current Law and the Code of Guidance. Ensure that all eligible households have an active application to the Council's Housing Register and that they are in the correct priority banding. Give appropriate advice to households who are not eligible or do not qualify to join the Housing Register to seek alternative pathways to discharge the main housing duty. Prepare households for final accommodation offers and aid understanding on the timescales and types of accommodation that will be offered to bring the council's duties to an end. Assist in minimising the use of temporary accommodation by ensuring the flow of work through the service to bring the Council's statutory duties to an end is as effective and efficient as possible. Initiate contact, liaise and make referrals to other services, local authorities, voluntary and statutory agencies, and other official bodies as appropriate to help bring the Council's statutory duties to an end. Assist people to secure accommodation in the private sector and assess applications for their eligibility to the Council's Deposit Service under the agreed criteria Bring statutory duties to an end through legally compliant PRSO and Discharge of Duty letters. Provide recommendations on Service Improvement as a result of the interventions completed and outcomes achieved. What We Are Looking For: Skills and Abilities: - Strong verbal and written communication skills. - Ability to prioritise workloads and meet deadlines. - Proactive problem-solving skills and adaptability. - Experience in accurate case documentation and assessments. Knowledge: - In-depth understanding of housing legislation, including the Housing Act and Homelessness Reduction Act. - Familiarity with welfare benefits and the private rented sector. Experience: - Proven experience in homelessness services and customer interaction. - Experience in conducting housing and support needs assessments. Qualifications: Relevant qualifications in homelessness training or a related field. High level of numeracy and literacy, ideally with at least A-Level qualifications. Only applicants who feel they meet the above criteria and can interview in late March/early April 2026 need apply.
Apr 13, 2026
Seasonal
Are you passionate about making a difference in the lives of vulnerable households? Do you have the skills and drive to support individuals on their journey to secure stable housing? Our key public sector client is seeking a dedicated Homeless Intervention Officer to join their dynamic Housing Options Team in Crawley, West Sussex. This is a full time role (36 hours each week, Monday to Friday) and initially for 3 months (with every possibility of being extended should you perform well!). About the Role: As a Homeless Intervention Officer, you will play a crucial role in assisting households in temporary accommodation to identify pathways to long-term housing. Your primary responsibility will be to conduct needs assessments and provide tailored support to ensure successful transitions to permanent homes. Key Responsibilities: Provide comprehensive, accurate and clear interventions within the provisions of Part VII and Part VI of the Housing Act 1996, Homelessness Act 2002, Homelessness Reduction Act 2017 Localism Act 2011 and discharging any subsequent duties. Cover all aspects of Housing and Support Need Assessments, Suitability Assessments and Affordability Assessments as defined in current Law and the Code of Guidance. Ensure that all eligible households have an active application to the Council's Housing Register and that they are in the correct priority banding. Give appropriate advice to households who are not eligible or do not qualify to join the Housing Register to seek alternative pathways to discharge the main housing duty. Prepare households for final accommodation offers and aid understanding on the timescales and types of accommodation that will be offered to bring the council's duties to an end. Assist in minimising the use of temporary accommodation by ensuring the flow of work through the service to bring the Council's statutory duties to an end is as effective and efficient as possible. Initiate contact, liaise and make referrals to other services, local authorities, voluntary and statutory agencies, and other official bodies as appropriate to help bring the Council's statutory duties to an end. Assist people to secure accommodation in the private sector and assess applications for their eligibility to the Council's Deposit Service under the agreed criteria Bring statutory duties to an end through legally compliant PRSO and Discharge of Duty letters. Provide recommendations on Service Improvement as a result of the interventions completed and outcomes achieved. What We Are Looking For: Skills and Abilities: - Strong verbal and written communication skills. - Ability to prioritise workloads and meet deadlines. - Proactive problem-solving skills and adaptability. - Experience in accurate case documentation and assessments. Knowledge: - In-depth understanding of housing legislation, including the Housing Act and Homelessness Reduction Act. - Familiarity with welfare benefits and the private rented sector. Experience: - Proven experience in homelessness services and customer interaction. - Experience in conducting housing and support needs assessments. Qualifications: Relevant qualifications in homelessness training or a related field. High level of numeracy and literacy, ideally with at least A-Level qualifications. Only applicants who feel they meet the above criteria and can interview in late March/early April 2026 need apply.
Senior Triage Officer - Private Sector Housing West London 6-Month Contract Rate: 39- 44 per hour Overview: We are recruiting for an experienced Senior Triage Officer to join a high-performing private sector housing team in West London. This is a fast-paced triage role requiring strong decision-making and the ability to manage complex case allocation within a busy enforcement environment. Key Responsibilities: Lead on triage of incoming cases within the private sector housing service Prioritise and allocate complex and high-risk cases Support and guide junior staff within the triage function Ensure efficient workflow and case distribution across the team Maintain high standards of record keeping and compliance Requirements: Proven experience within private sector housing Strong background in triage and case management Ability to manage high workloads and make informed decisions quickly Excellent organisational and leadership skills HHSRS knowledge desirable What's on Offer: Competitive senior-level hourly rate Opportunity to take on a leadership role within private sector housing Gain exposure to complex enforcement casework Dynamic and supportive working environment How to Apply: Send your CV to (url removed) or call (phone number removed) for more information. Referral Bonus: Know someone suitable? Receive a 100 Amazon voucher for successful referrals.
Apr 09, 2026
Contractor
Senior Triage Officer - Private Sector Housing West London 6-Month Contract Rate: 39- 44 per hour Overview: We are recruiting for an experienced Senior Triage Officer to join a high-performing private sector housing team in West London. This is a fast-paced triage role requiring strong decision-making and the ability to manage complex case allocation within a busy enforcement environment. Key Responsibilities: Lead on triage of incoming cases within the private sector housing service Prioritise and allocate complex and high-risk cases Support and guide junior staff within the triage function Ensure efficient workflow and case distribution across the team Maintain high standards of record keeping and compliance Requirements: Proven experience within private sector housing Strong background in triage and case management Ability to manage high workloads and make informed decisions quickly Excellent organisational and leadership skills HHSRS knowledge desirable What's on Offer: Competitive senior-level hourly rate Opportunity to take on a leadership role within private sector housing Gain exposure to complex enforcement casework Dynamic and supportive working environment How to Apply: Send your CV to (url removed) or call (phone number removed) for more information. Referral Bonus: Know someone suitable? Receive a 100 Amazon voucher for successful referrals.
Triage Officer - Private Sector Housing West London 6-Month Contract Rate: 34- 40 per hour Overview: We are currently recruiting for a Triage Officer to join a busy private sector housing team in West London. This is a fast-paced triage position focused on supporting housing enforcement services through effective case handling and prioritisation. Key Responsibilities: Carry out triage of incoming cases within the private sector housing service Assess and prioritise a high volume of complaints and enquiries Provide administrative support to enforcement officers Allocate cases based on urgency and risk Maintain accurate records and case management systems Requirements: Experience within private sector housing or a similar environment Strong organisational and time management skills Ability to handle high volumes of work in a triage setting Excellent attention to detail HHSRS knowledge desirable but not essential What's on Offer: Competitive hourly rate Opportunity to gain experience within private sector housing Supportive team environment and career development How to Apply: Send your CV to (url removed) or call (phone number removed) for more information. Referral Bonus: Know someone suitable? Receive a 100 Amazon voucher for successful referrals.
Apr 09, 2026
Contractor
Triage Officer - Private Sector Housing West London 6-Month Contract Rate: 34- 40 per hour Overview: We are currently recruiting for a Triage Officer to join a busy private sector housing team in West London. This is a fast-paced triage position focused on supporting housing enforcement services through effective case handling and prioritisation. Key Responsibilities: Carry out triage of incoming cases within the private sector housing service Assess and prioritise a high volume of complaints and enquiries Provide administrative support to enforcement officers Allocate cases based on urgency and risk Maintain accurate records and case management systems Requirements: Experience within private sector housing or a similar environment Strong organisational and time management skills Ability to handle high volumes of work in a triage setting Excellent attention to detail HHSRS knowledge desirable but not essential What's on Offer: Competitive hourly rate Opportunity to gain experience within private sector housing Supportive team environment and career development How to Apply: Send your CV to (url removed) or call (phone number removed) for more information. Referral Bonus: Know someone suitable? Receive a 100 Amazon voucher for successful referrals.
PURPOSE OF JOB Housing Resettlement Officer Housing Resettlement Officer To act as a caseworker for housing applicants owed the main housing duty, providing advice guidance and assistance on the range of options available to resolve their housing problems and enable move on from temporary accommodation into settled accommodation. Housing Resettlement Officer To assess suitability on homeless applications carrying out investigations into areas of suitability and reach decisions within the framework of the Housing Act 1996 Part VII (Homelessness). Providing accurate and appropriate advice by assessing the support needs of clients and updating personalised housing plans. Refer cases to other sources of assistance where appropriate e.g. social care and health lettings agencies community and voluntary advice organisations. Assist in the council's reduction of temporary accommodation expenditure by ensuring that all avenues for temporary accommodation arrangements are explored. To work from our Community Hub in Central Maidstone, Trinity. MAIN ACCOUNTABILITES Housing Resettlement Officer To provide a dedicated and empathetic service to clients owed the main housing duty; assessing their housing and support needs; and to explore the appropriate interventions to remove the barriers to enable access suitable alternative accommodation. To have a comprehensive knowledge of all homelessness legislation, in particular Part 7 of the Housing Act 1996 (as amended) and the Homelessness Code of Guidance; as well as welfare benefits and social care knowledge. To assess and interview clients, including conducting home visits, in line with the Councils' statutory duties and relevant case law. To carry a caseload of homelessness main housing duty cases and develop, update and review Personalised Housing Plans for customers. This Plan will ensure that homelessness is relieved through active engagement with council and private sector services. To advise clients on full range of options to solve their housing problem, including registering on the Council's Housing Register, private renting, mortgage advice, supported accommodation options and shared ownership. To liaise with landlords to remove the barriers of move on including helping to resolve rent arrears, agreeing repayment plans, and offering incentives such as rent in advance and 6 months tenancy sustainment to secure private rented accommodation. To carry out income and expenditure assessments in order to access affordable housing option and affordability for move on accommodation To advise clients of available tenancy support services including income maximisation, Discretionary Housing Payments mutual exchange, debt and rent arrears advice and HB support. To have a full clean UK driving licence in order to conduct home visits at the client's home, prison, hostels, hospital or other locations as may be necessary. To write and issue statutory S184 decision letters, letters of referral to other authorities where an applicant's local connection lies elsewhere. To ensure full and accurate records of all clients, all advice and support provided. To maintain accurate written and computer records, reports, & other monitoring information as required in connection with the various duties undertaken. To develop effective working relationships with colleagues within Maidstone Borough Council, external bodies, service users, landlords as well as voluntary and other housing organisations. To deal with enquiries and correspondence from clients and their advocates, including solicitors, councillors, MPs, and other housing providers, in line with the Council's corporate response times. To assist with identifying households for nomination into direct lets, assessing suitability and recording this on their case. To complete administrative tasks related to the post as required.
Apr 01, 2026
Contractor
PURPOSE OF JOB Housing Resettlement Officer Housing Resettlement Officer To act as a caseworker for housing applicants owed the main housing duty, providing advice guidance and assistance on the range of options available to resolve their housing problems and enable move on from temporary accommodation into settled accommodation. Housing Resettlement Officer To assess suitability on homeless applications carrying out investigations into areas of suitability and reach decisions within the framework of the Housing Act 1996 Part VII (Homelessness). Providing accurate and appropriate advice by assessing the support needs of clients and updating personalised housing plans. Refer cases to other sources of assistance where appropriate e.g. social care and health lettings agencies community and voluntary advice organisations. Assist in the council's reduction of temporary accommodation expenditure by ensuring that all avenues for temporary accommodation arrangements are explored. To work from our Community Hub in Central Maidstone, Trinity. MAIN ACCOUNTABILITES Housing Resettlement Officer To provide a dedicated and empathetic service to clients owed the main housing duty; assessing their housing and support needs; and to explore the appropriate interventions to remove the barriers to enable access suitable alternative accommodation. To have a comprehensive knowledge of all homelessness legislation, in particular Part 7 of the Housing Act 1996 (as amended) and the Homelessness Code of Guidance; as well as welfare benefits and social care knowledge. To assess and interview clients, including conducting home visits, in line with the Councils' statutory duties and relevant case law. To carry a caseload of homelessness main housing duty cases and develop, update and review Personalised Housing Plans for customers. This Plan will ensure that homelessness is relieved through active engagement with council and private sector services. To advise clients on full range of options to solve their housing problem, including registering on the Council's Housing Register, private renting, mortgage advice, supported accommodation options and shared ownership. To liaise with landlords to remove the barriers of move on including helping to resolve rent arrears, agreeing repayment plans, and offering incentives such as rent in advance and 6 months tenancy sustainment to secure private rented accommodation. To carry out income and expenditure assessments in order to access affordable housing option and affordability for move on accommodation To advise clients of available tenancy support services including income maximisation, Discretionary Housing Payments mutual exchange, debt and rent arrears advice and HB support. To have a full clean UK driving licence in order to conduct home visits at the client's home, prison, hostels, hospital or other locations as may be necessary. To write and issue statutory S184 decision letters, letters of referral to other authorities where an applicant's local connection lies elsewhere. To ensure full and accurate records of all clients, all advice and support provided. To maintain accurate written and computer records, reports, & other monitoring information as required in connection with the various duties undertaken. To develop effective working relationships with colleagues within Maidstone Borough Council, external bodies, service users, landlords as well as voluntary and other housing organisations. To deal with enquiries and correspondence from clients and their advocates, including solicitors, councillors, MPs, and other housing providers, in line with the Council's corporate response times. To assist with identifying households for nomination into direct lets, assessing suitability and recording this on their case. To complete administrative tasks related to the post as required.
PRS Lettings Negotiator Lambeth Contract £23.51 per hour PAYE or £30.67 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for a PRS Lettings Negotiator 2 days in the office, 3 days remote Job Purpose: To lead on securing through individual negotiations a supply of private rented accommodation at affordable renting levels to use to meet housing need. The post holder will authorise payments and ensure supply by negotiating rents and offering payments from the homelessness prevention fund to secure properties for a range of customer groups, including homelessness prevention and relief cases, move on from supported housing and move on from temporary accommodation. To provide the necessary support for prospective tenants to enable them to start their tenancy. This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. Responsibilities: To operate a property finding service by generating leads from a variety of sources including known landlords, web sites, publications and cold calling. To provide information to landlords on services available, assist landlords in completing any property related administration and keep accurate records of all landlord contact details. To provide information to landlords on their responsibilities, and advise them on how to meet them. To carry out inspections of properties and write property inspection reports in order to assess their suitability for households in housing need, investigate any disrepair issues, identify potential health and safety hazards and make recommendations. To liaise with Housing Advisors and other Housing Needs colleagues in order to assess prospective tenants suitability for private renting by reviewing their housing history and housing needs assessment, confirming their financial circumstances and ability to maintain a PRS tenancy. To provide prospective tenants with comprehensive details of suitable and available private rented properties for letting and conducting an innovative matching service between prospective tenant and available properties, depending on tenant needs. To ensure all available and suitable private rented properties are inspected, advertised and let as quickly as possible, in line with agreed procedures. To undertake accompanied viewings with prospective tenants and provide tenants and landlords with expert advice and guidance on all aspects of letting. To ensure prospective tenants are fully assisted with applying for Universal Credit or Housing Benefits and fully advised regarding setting up direct rent payments. To liaise with the council s Empty Property Officer, Home Improvement Agency and private sector enforcement service to maximise the take up of grants and opportunities for landlords. To attend and actively participate in advertising the Council s Private Renting Scheme at various landlords and tenants forums, trade events and one-to-one liaison meetings with lettings professionals and landlords and contribute to the design and content of promotional materials. Utilise IT systems to update and record information required according to guidance and established procedures. Ensure customer and management information is accurate and up to date at all times. Participate in appraisals, one to ones, objective settings, personal development plans and working group meetings and take a full and active role in service development, including service reviews. Adhere to Council financial regulations, especially homelessness and fraud prevention. Respond to member s enquiries and draft responses to complaints/enquiries on individual cases or other areas of the post holder's work, in-line with documented procedures. Be self-servicing with respect to general office administration, filing, clerical work and other related duties and to answer telephone and email enquiries and other general correspondence. Provide temporary cover, appropriate to the post for the Housing Needs business. If away for a period of time, provide written handover notes, including identification of the location of relevant file/records on the areas of work covered by the post holder. Contribute to the delivery of a cost effective service maximising the efficient use of all resources utilised within the business. Undertake ongoing professional development and actively participate in training sessions. Keep up to date with legislation, case law, best practice and council policies and procedures and initiatives. To take responsibility, relevant to the post, for ensuring that Council statutes and government legislation is upheld. This includes the Data Protection Act, the Health and Safety at Work Act, Equalities and Diversity, Standing Orders and Financial regulations. Take responsibility, appropriate to the post, for ensuring compliance with council policies and procedures aimed at promoting and safeguarding the welfare of vulnerable children and adults. To take responsibility, appropriate to the post, for tackling racism and promoting good race, ethnic and community relations. To work flexibly in undertaking the duties and responsibilities of this job, and participate as required in multi-disciplinary cross-department and cross organisational groups and task teams. To undertake any other duties that may be required. These may be varied from time to time to meet the needs of the service. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Apr 01, 2026
Contractor
PRS Lettings Negotiator Lambeth Contract £23.51 per hour PAYE or £30.67 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for a PRS Lettings Negotiator 2 days in the office, 3 days remote Job Purpose: To lead on securing through individual negotiations a supply of private rented accommodation at affordable renting levels to use to meet housing need. The post holder will authorise payments and ensure supply by negotiating rents and offering payments from the homelessness prevention fund to secure properties for a range of customer groups, including homelessness prevention and relief cases, move on from supported housing and move on from temporary accommodation. To provide the necessary support for prospective tenants to enable them to start their tenancy. This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. Responsibilities: To operate a property finding service by generating leads from a variety of sources including known landlords, web sites, publications and cold calling. To provide information to landlords on services available, assist landlords in completing any property related administration and keep accurate records of all landlord contact details. To provide information to landlords on their responsibilities, and advise them on how to meet them. To carry out inspections of properties and write property inspection reports in order to assess their suitability for households in housing need, investigate any disrepair issues, identify potential health and safety hazards and make recommendations. To liaise with Housing Advisors and other Housing Needs colleagues in order to assess prospective tenants suitability for private renting by reviewing their housing history and housing needs assessment, confirming their financial circumstances and ability to maintain a PRS tenancy. To provide prospective tenants with comprehensive details of suitable and available private rented properties for letting and conducting an innovative matching service between prospective tenant and available properties, depending on tenant needs. To ensure all available and suitable private rented properties are inspected, advertised and let as quickly as possible, in line with agreed procedures. To undertake accompanied viewings with prospective tenants and provide tenants and landlords with expert advice and guidance on all aspects of letting. To ensure prospective tenants are fully assisted with applying for Universal Credit or Housing Benefits and fully advised regarding setting up direct rent payments. To liaise with the council s Empty Property Officer, Home Improvement Agency and private sector enforcement service to maximise the take up of grants and opportunities for landlords. To attend and actively participate in advertising the Council s Private Renting Scheme at various landlords and tenants forums, trade events and one-to-one liaison meetings with lettings professionals and landlords and contribute to the design and content of promotional materials. Utilise IT systems to update and record information required according to guidance and established procedures. Ensure customer and management information is accurate and up to date at all times. Participate in appraisals, one to ones, objective settings, personal development plans and working group meetings and take a full and active role in service development, including service reviews. Adhere to Council financial regulations, especially homelessness and fraud prevention. Respond to member s enquiries and draft responses to complaints/enquiries on individual cases or other areas of the post holder's work, in-line with documented procedures. Be self-servicing with respect to general office administration, filing, clerical work and other related duties and to answer telephone and email enquiries and other general correspondence. Provide temporary cover, appropriate to the post for the Housing Needs business. If away for a period of time, provide written handover notes, including identification of the location of relevant file/records on the areas of work covered by the post holder. Contribute to the delivery of a cost effective service maximising the efficient use of all resources utilised within the business. Undertake ongoing professional development and actively participate in training sessions. Keep up to date with legislation, case law, best practice and council policies and procedures and initiatives. To take responsibility, relevant to the post, for ensuring that Council statutes and government legislation is upheld. This includes the Data Protection Act, the Health and Safety at Work Act, Equalities and Diversity, Standing Orders and Financial regulations. Take responsibility, appropriate to the post, for ensuring compliance with council policies and procedures aimed at promoting and safeguarding the welfare of vulnerable children and adults. To take responsibility, appropriate to the post, for tackling racism and promoting good race, ethnic and community relations. To work flexibly in undertaking the duties and responsibilities of this job, and participate as required in multi-disciplinary cross-department and cross organisational groups and task teams. To undertake any other duties that may be required. These may be varied from time to time to meet the needs of the service. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Are you passionate about preventing homelessness and helping people secure safe, sustainable housing? A West London local authority is looking for a dedicated and experienced Housing Advice & Homeless Prevention Officer to join their team for a 6-month interim contract. In this role, you'll deliver high-quality housing advice, assess homeless applications under Part VII of the Housing Act 1996, and proactively prevent homelessness through early intervention, tenancy sustainment, and effective use of housing options. You'll manage a busy and varied caseload, working with individuals and families at risk of homelessness. Strong communication, a detailed understanding of housing legislation, and a problem-solving mindset are essential. This is a hybrid role, with a minimum of 3 days per week in-office required. Key Responsibilities: Provide tailored, accurate housing advice and support to residents Assess homelessness applications and determine the Council's statutory duties Prevent homelessness through intervention, support, and referrals Manage complex casework to support move-on from temporary accommodation Advise on tenancy rights, rent arrears, benefits, and Right to Buy Work closely with private landlords, support services, and internal teams Identify and respond to safeguarding concerns, acting as lead where required Maintain accurate case records and support service performance targets Help manage departmental budgets and follow procurement procedures Suggest improvements to processes and contribute to service development Participate in cross-cutting projects and maintain ongoing professional development How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Oct 08, 2025
Contractor
Are you passionate about preventing homelessness and helping people secure safe, sustainable housing? A West London local authority is looking for a dedicated and experienced Housing Advice & Homeless Prevention Officer to join their team for a 6-month interim contract. In this role, you'll deliver high-quality housing advice, assess homeless applications under Part VII of the Housing Act 1996, and proactively prevent homelessness through early intervention, tenancy sustainment, and effective use of housing options. You'll manage a busy and varied caseload, working with individuals and families at risk of homelessness. Strong communication, a detailed understanding of housing legislation, and a problem-solving mindset are essential. This is a hybrid role, with a minimum of 3 days per week in-office required. Key Responsibilities: Provide tailored, accurate housing advice and support to residents Assess homelessness applications and determine the Council's statutory duties Prevent homelessness through intervention, support, and referrals Manage complex casework to support move-on from temporary accommodation Advise on tenancy rights, rent arrears, benefits, and Right to Buy Work closely with private landlords, support services, and internal teams Identify and respond to safeguarding concerns, acting as lead where required Maintain accurate case records and support service performance targets Help manage departmental budgets and follow procurement procedures Suggest improvements to processes and contribute to service development Participate in cross-cutting projects and maintain ongoing professional development How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory
Oct 08, 2025
Seasonal
Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory
