2 jobs found

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Receptionist to join the team located in London. About the Role: To ensure that customer satisfaction is maintained at the highest level by providing a high quality and pro-active service in the client's facility. To ensure effective communication with client, peers, building tenants and management at all times. Key Tasks: Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible Ensure guests and visitors to site are greeted with a courteous friendly manner with informing their host promptly Ensure image of front of house is maintained Process and monitor requests to book meeting rooms / training rooms, ensuring all requirements are satisfied. (AV, seating layout, hospitality, climate). Monitor conference room booking system, ensure we deliver a proactive and professional service to client Assist with organisation of larger meeting and event bookings with the client. Coordinating with the back of house team to support events Log, monitor, update helpdesk calls for faults and required improvements; update and complete when applicable Ensure that clients security and emergency procedures are adhered to at all times, taking an active role in an evacuation of the building as laid down in the Incident Control procedures Fire Warden for the client floor Liaise with security to ensure overall service to users in the building is maintained Maintain security and safety standards as required, ensuring that visitors are escorted and contractors do not have access to areas without the appropriate authorisation or supervision maintained Continually communicate building issues to end users, client and CBRE Management team. Escalate urgent issues identified through to the Workplace Experience Manager Floor walks of client floor and rooms to ensure environment is presentable and everything is working, To work within the requirements of the clients / CBRE Health & Safety Policy, ensuring that all non-conformances and opportunities for improvement are reported on the Harbour App Work with and support other members of the team Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training Carry out any other reasonable tasks as and when required as requested by CBRE FM team. Work with other team members of the CBRE FM team within the Region and when required, UK & I team Skills and Experience: Customer Service Skills Excellent Communication skills Works well in a team environment Self-motivated and resourceful. Ability to organise and prioritise own workload Service orientated attitude combined with innovative thinking Good level of PC and MS office skills Experience of similar environment; commitment to team culture and approach to service delivery Evidence of Excellent Customer Service Delivery Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Guest Experience Manager SE1, London Bridge (nearest station is London Bridge) Upto £39,000 Our client is the UK s leading specialist in commercial property and asset management. They are also an excellent employer who take fabulous care of their much valued staff. Quite possibly the most important appointment of the building, this is a front of house role that gives the building personality and puts life and soul into everyday occupation for guests, additionally assisting and supporting the Facilities Manager in all aspects of service delivery. The role is full time role Monday - Friday. Hours of work 8am - 5pm Monday - Thursday with a slightly later start of 9am on a Friday. Responsibilities Ensuring a warm welcome full of your character for everyone who comes through the doors, forging relationships, remembering names, and implementing little touches that make people smile Owning and embracing the welcome experience and front of house areas, driving standards to make the spaces sparkling, comfortable, welcoming, memorable and useful - whether lobbies, WCs, showers, cycle stores or smokers areas - being house proud and thinking about whether these spaces are working for customers Pursuing outstanding occupier satisfaction in the handling of guests, employees and client events Implementing outstanding reception procedures - call handling, service desk requests, key handling, post and deliveries, bookings of amenity space, problem handling, emergency notifications. Reporting service failures to the Help Desk and owning their resolution. Zero tolerance to damage or poor standards Managing and training own cover - ensuring cover upholds the same standards and experience You are the Building Champion! By being an advocate for the occupiers at every step, you'll help the rest of the team keep the customer at the heart of everything that goes on! Forging friendly and trusted relationships with the people in the building. Regularly reviewing all building amenities and engage with occupiers through meetings and surveys to identify changes in requirements - foldable bike storage / charging for e-bikes and scooters - just a couple of examples! Identifying initiatives such as lunchtime run or yoga clubs - and promoting local amenities that people should know about - for example, green spaces, new shops and restaurants, local events etc Secure a budget to mark seasonal events in style and appropriate to the building and its people. Liaise with other GXMs across the network to explore services and amenities offered elsewhere. Maintaining the building s website ensuring content is up to date, and working with appointed design agency to keep it relevant, engaging and offering a great user experience Creating and managing content for the buildings social channels on Instagram and LinkedIn. If you are a resilient and enthusiastic individual eager to grow and develop - with the ability to self manage and show initiative, then please reach out. We are keen to hear from friendly and approachable candidates with experience working within a similar role