We have an exciting opportunity for a Product Owner to join our fantastic Digital, Data and Technology (DDaT) team, with an initial and immediate focus on delivering a new enterprise Dynamics 365 (D365) CRM implementation. The successful candidate will play a pivotal role in the implementation phase, ensuring the new CRM platform is delivered successfully and realises value from the outset. Beyond implementation, this is a permanent product role, with ongoing responsibility for the evolution, optimisation and long-term value of the CRM as a core enterprise platform for the charity. Working closely with business system owners, delivery teams, stakeholders across the organisation, and third-party partners, you will define the product vision, shape and prioritise the backlog, and ensure CRM capabilities are delivered in line with organisational strategy and user needs. You will be a key member of project and programme teams during the CRM delivery phase, before transitioning the platform into business as usual, value driven product ownership, continuously improving capabilities to meet changing organisational and user needs. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. Reporting to our Head of Business Applications, key responsibilities will include: Define, refine, and continuously communicate the CRM product vision, roadmap, and value proposition Translate organisational strategy and business needs into clear product direction, prioritising improvements that drive adoption, efficiency, and supporter experience Own and manage the CRM product backlog, ensuring items are clear, deliverable, and aligned with business priorities Work closely with cross functional teams including programme and project managers, engineers, solution architects, business analysts, testers, and business system owners to ensure the successful delivery of CRM enhancements Build strong relationships across fundraising, membership, welfare, operations, digital, data, and technology teams to ensure CRM capabilities meet real world needs Act as a CRM and D365 platform ambassador, championing best practice, training, and innovation across the charity You will have demonstrable experience as a Product Owner, or similar role in digital, technology or CRM product environments. You will have hands on experience of a leadership role in agile teams and have a good working knowledge of Microsoft dynamics 365, including Agile Product Owner certifications and completion of 365 Fundamentals Learning Pathway. This is a full time, permanent position. You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site. Employee benefits include - 28 day's paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days Generous pension contributions, with Employer contributions ranging from 6% to 10% Range of flexible working options may be available, depending on your role Employee Assistance Programme providing confidential counselling, financial and legal advice Range of courses delivered by learning specialists to support your development goals and objectives Opportunities to volunteer Travel loans, Cycle to Work, and more! For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible. If you require the job advert or job description in an alternative format, please contact .
Mar 06, 2026
Full time
We have an exciting opportunity for a Product Owner to join our fantastic Digital, Data and Technology (DDaT) team, with an initial and immediate focus on delivering a new enterprise Dynamics 365 (D365) CRM implementation. The successful candidate will play a pivotal role in the implementation phase, ensuring the new CRM platform is delivered successfully and realises value from the outset. Beyond implementation, this is a permanent product role, with ongoing responsibility for the evolution, optimisation and long-term value of the CRM as a core enterprise platform for the charity. Working closely with business system owners, delivery teams, stakeholders across the organisation, and third-party partners, you will define the product vision, shape and prioritise the backlog, and ensure CRM capabilities are delivered in line with organisational strategy and user needs. You will be a key member of project and programme teams during the CRM delivery phase, before transitioning the platform into business as usual, value driven product ownership, continuously improving capabilities to meet changing organisational and user needs. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. Reporting to our Head of Business Applications, key responsibilities will include: Define, refine, and continuously communicate the CRM product vision, roadmap, and value proposition Translate organisational strategy and business needs into clear product direction, prioritising improvements that drive adoption, efficiency, and supporter experience Own and manage the CRM product backlog, ensuring items are clear, deliverable, and aligned with business priorities Work closely with cross functional teams including programme and project managers, engineers, solution architects, business analysts, testers, and business system owners to ensure the successful delivery of CRM enhancements Build strong relationships across fundraising, membership, welfare, operations, digital, data, and technology teams to ensure CRM capabilities meet real world needs Act as a CRM and D365 platform ambassador, championing best practice, training, and innovation across the charity You will have demonstrable experience as a Product Owner, or similar role in digital, technology or CRM product environments. You will have hands on experience of a leadership role in agile teams and have a good working knowledge of Microsoft dynamics 365, including Agile Product Owner certifications and completion of 365 Fundamentals Learning Pathway. This is a full time, permanent position. You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site. Employee benefits include - 28 day's paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days Generous pension contributions, with Employer contributions ranging from 6% to 10% Range of flexible working options may be available, depending on your role Employee Assistance Programme providing confidential counselling, financial and legal advice Range of courses delivered by learning specialists to support your development goals and objectives Opportunities to volunteer Travel loans, Cycle to Work, and more! For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible. If you require the job advert or job description in an alternative format, please contact .
D365FO Finance Functional Consultant - Home Based Nigel Frank are working closely with an internationally recognised MS Gold Partner, who specialise in delivering expert services within the D365FO space across a variety of exciting customers. As they look to maintain their leading status in the market, my client are expanding their highly skilled D365FO team, and are resourcing for a D365FO Finance Functional Consultant. This is a brilliant opportunity for a driven consultant to take ownership over the Finance systems on a variety of D365FO customers. This is a unique opportunity to join an organisation at a period of growth and who are surging towards company successes. Candidates MUST be based in the UK. Due to the nature of customers they work alongside, candidates must also be SC eligible. Role & Responsibilities Lead the implementation from a Finance perspective through all phases (Discovery - Go-Live) including post go-live change requests. Develop Technical Design Document (TDD) and Functional Design Documents (FDD) as needed for the project. Analyse and translate business and functional requirements into system configurations and specifications. Build relationships and liaise with stakeholders, vendors, and system end users in the operating companies to implement the ERP system. Skills & Qualifications Strong D365FO and AX implementation experience with hands on experience. Good knowledge in Finance and Supply Chain management including procure to pay, order to cash, production control, and advanced warehouse management. Participated in all stages of life-cycle of MS D365FO implementation project. Ability to work independently as well as with a team collaboratively and within deadlines. To discuss this unique opportunity in more detail, please send your most up to date CV to (url removed) I am keen to speak to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics 365 F&O/ AX market, please get in contact with me ASAP.
Oct 02, 2025
Full time
D365FO Finance Functional Consultant - Home Based Nigel Frank are working closely with an internationally recognised MS Gold Partner, who specialise in delivering expert services within the D365FO space across a variety of exciting customers. As they look to maintain their leading status in the market, my client are expanding their highly skilled D365FO team, and are resourcing for a D365FO Finance Functional Consultant. This is a brilliant opportunity for a driven consultant to take ownership over the Finance systems on a variety of D365FO customers. This is a unique opportunity to join an organisation at a period of growth and who are surging towards company successes. Candidates MUST be based in the UK. Due to the nature of customers they work alongside, candidates must also be SC eligible. Role & Responsibilities Lead the implementation from a Finance perspective through all phases (Discovery - Go-Live) including post go-live change requests. Develop Technical Design Document (TDD) and Functional Design Documents (FDD) as needed for the project. Analyse and translate business and functional requirements into system configurations and specifications. Build relationships and liaise with stakeholders, vendors, and system end users in the operating companies to implement the ERP system. Skills & Qualifications Strong D365FO and AX implementation experience with hands on experience. Good knowledge in Finance and Supply Chain management including procure to pay, order to cash, production control, and advanced warehouse management. Participated in all stages of life-cycle of MS D365FO implementation project. Ability to work independently as well as with a team collaboratively and within deadlines. To discuss this unique opportunity in more detail, please send your most up to date CV to (url removed) I am keen to speak to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics 365 F&O/ AX market, please get in contact with me ASAP.
Your new role Acting as the D365 SME you will lead the design, development, customisation, and implementation of Microsoft Dynamics 365 solutions (primarily CRM but likely to include other modules in the future).Mentor, guide, and support two D365 developers, helping them grow their technical and professional skills.You will be in the office in central Birmingham 2-3 days a week. Responsibilities will include: Lead on the full development lifecycle and responsible for the team's design, coding, testing and documentation of large, complex or mission-critical applications in a cloud-first environment using Dynamics and Power Apps in MS Azure.Day-to-day line management activities such as 1-2-1s and development of IDPsConfiguration and customisation of Dataverse / Dynamics entities and formsDevelopment of PowerApps integrations with other Azure components such as Logic Apps, Azure Service Bus and Azure FunctionsSupporting upgrades and maintenance of the PowerApps platformIdentify and manage problems, incidents, risks and issuesBuild automated tests to support our continuous deployment environmentsUnderstanding yourself to be a leader (and the impact of your behaviour on others in a project team focused on results)Work alongside the IT Enterprise Development Manager to support staff, provide guidance and facilitate issue resolution on a day-to-day basis.Collaborate with Product Owners, Business Analysts, and stakeholders to understand business requirements and translate them into technical solutions.Plan and prioritise team workload to ensure timely delivery of development work across multiple projects or features.Drive Agile or DevOps practices within the team.Chair daily stand-ups, regular demos, retrospectives etcEnsure seamless integration of D365 with other enterprise systems and third-party applications.Oversee maintenance and enhancement of existing customisations and plug-ins.Produce and maintain technical documentation, solution designs, and deployment guides.Ensure compliance with data security, governance, and quality assurance standards What you'll need to succeed Proven experience as a Dynamics 365 Developer.Strong knowledge of Microsoft Dynamics 365 modules such as CRMProficient in C#, .NET, Power Platform (Power Apps, Power Automate), and JavaScript.Experience with Azure DevOps, Git, or similar CI/CD tools.Demonstrated ability to lead or mentor other developers in a team environment.Solid understanding of software development lifecycle (SDLC) and Agile methodologies.Strong problem-solving skills and ability to communicate clearly with both technical and non-technical stakeholders. What you'll get in return Competitive salary 27 days' holiday plus bank holidaysFlexi timeExcellent pension contributionsBuy/Sell annual leaveStaff discounts, including discounted gym membership What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Oct 02, 2025
Full time
Your new role Acting as the D365 SME you will lead the design, development, customisation, and implementation of Microsoft Dynamics 365 solutions (primarily CRM but likely to include other modules in the future).Mentor, guide, and support two D365 developers, helping them grow their technical and professional skills.You will be in the office in central Birmingham 2-3 days a week. Responsibilities will include: Lead on the full development lifecycle and responsible for the team's design, coding, testing and documentation of large, complex or mission-critical applications in a cloud-first environment using Dynamics and Power Apps in MS Azure.Day-to-day line management activities such as 1-2-1s and development of IDPsConfiguration and customisation of Dataverse / Dynamics entities and formsDevelopment of PowerApps integrations with other Azure components such as Logic Apps, Azure Service Bus and Azure FunctionsSupporting upgrades and maintenance of the PowerApps platformIdentify and manage problems, incidents, risks and issuesBuild automated tests to support our continuous deployment environmentsUnderstanding yourself to be a leader (and the impact of your behaviour on others in a project team focused on results)Work alongside the IT Enterprise Development Manager to support staff, provide guidance and facilitate issue resolution on a day-to-day basis.Collaborate with Product Owners, Business Analysts, and stakeholders to understand business requirements and translate them into technical solutions.Plan and prioritise team workload to ensure timely delivery of development work across multiple projects or features.Drive Agile or DevOps practices within the team.Chair daily stand-ups, regular demos, retrospectives etcEnsure seamless integration of D365 with other enterprise systems and third-party applications.Oversee maintenance and enhancement of existing customisations and plug-ins.Produce and maintain technical documentation, solution designs, and deployment guides.Ensure compliance with data security, governance, and quality assurance standards What you'll need to succeed Proven experience as a Dynamics 365 Developer.Strong knowledge of Microsoft Dynamics 365 modules such as CRMProficient in C#, .NET, Power Platform (Power Apps, Power Automate), and JavaScript.Experience with Azure DevOps, Git, or similar CI/CD tools.Demonstrated ability to lead or mentor other developers in a team environment.Solid understanding of software development lifecycle (SDLC) and Agile methodologies.Strong problem-solving skills and ability to communicate clearly with both technical and non-technical stakeholders. What you'll get in return Competitive salary 27 days' holiday plus bank holidaysFlexi timeExcellent pension contributionsBuy/Sell annual leaveStaff discounts, including discounted gym membership What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
D365 Operations Process Lead Full-Time PermanentHybrid Runcorn (with occasional international travel) Are you a D365 operations expert with a passion for driving operational excellence? Do you have a proven ability to optimise ERP platforms and embed process improvements across supply chain and operations? We are looking for an experienced D365 Operations Process Lead to take ownership of optimising and driving operational processes across a leading chemical and life science group. What's on offer Generous holiday allowance with buy/sell scheme. Flexible hours and hybrid working. Professional development through internal and external training. Mental health and wellbeing initiatives, including free therapy/counselling. Active support for physical wellbeing and fitness challenges. The Role In this pivotal role, you'll be responsible for shaping, enhancing, and embedding best practice business processes within Microsoft Dynamics 365, ensuring alignment with strategic objectives. This is a highly collaborative role, engaging with group companies, operational sites, suppliers, customers, and cross-functional teams. Strong analytical, problem-solving, and stakeholder management skills are key to success. What you'll be doing Acting as the subject matter expert for Microsoft Dynamics 365 (WMS, production, and transport modules). Ensuring optimal utilisation of handheld devices and related technology to streamline workflows. Applying Lean methodologies to eliminate waste, reduce lead times, and improve throughput. Embedding customer-centric improvements using Net Promoter Score (NPS) insights. Upskilling operational staff on D365 best practice, building in-house capability. Driving cross-functional business transformation to deliver measurable value and sustainable change. Improving process reliability, reducing operational errors, and enhancing customer satisfaction. What we're looking for Essential skills & experience: Strong technical and functional expertise in Microsoft Dynamics 365 (WMS, production, transport). Proven track record of delivering ERP-enabled process improvements within operations and supply chain. Knowledge and application of Lean methodologies. Experience embedding NPS-driven initiatives into business processes. Ability to translate business requirements into system solutions and operational practices. Excellent communication and stakeholder engagement skills. Experience training and upskilling teams on ERP best practice. Graduate-level education or equivalent ERP/operations qualifications. Desirable: Background in chemicals, manufacturing, or distribution. Experience leading business transformation or ERP implementation projects. Knowledge of compliance within supply chain operations. Full UK driving licence. About the organisation This is an international group of Material & Life Science companies with customers in over 90 countries. Headquartered in the UK and established in 2004, they are market leaders in the chemical industry, delivering chemistry-based solutions for a better life today and a better world tomorrow. With a culture of innovation, collaboration, and creativity, the group empowers its people to make a real impact. Next steps If you feel this role matches your skills and ambitions, please apply with your CV. If you are shortlisted for this role, the client will contact you directly to discuss your experience and suitability further. Unsuccessful applicants will be informed once we have received feedback from the client. Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location. By applying for this role, you give consent for your CV to be processed by Key Appointments for recruitment purposes. Our full Privacy Policy is available at key-appointments.
Sep 22, 2025
Full time
D365 Operations Process Lead Full-Time PermanentHybrid Runcorn (with occasional international travel) Are you a D365 operations expert with a passion for driving operational excellence? Do you have a proven ability to optimise ERP platforms and embed process improvements across supply chain and operations? We are looking for an experienced D365 Operations Process Lead to take ownership of optimising and driving operational processes across a leading chemical and life science group. What's on offer Generous holiday allowance with buy/sell scheme. Flexible hours and hybrid working. Professional development through internal and external training. Mental health and wellbeing initiatives, including free therapy/counselling. Active support for physical wellbeing and fitness challenges. The Role In this pivotal role, you'll be responsible for shaping, enhancing, and embedding best practice business processes within Microsoft Dynamics 365, ensuring alignment with strategic objectives. This is a highly collaborative role, engaging with group companies, operational sites, suppliers, customers, and cross-functional teams. Strong analytical, problem-solving, and stakeholder management skills are key to success. What you'll be doing Acting as the subject matter expert for Microsoft Dynamics 365 (WMS, production, and transport modules). Ensuring optimal utilisation of handheld devices and related technology to streamline workflows. Applying Lean methodologies to eliminate waste, reduce lead times, and improve throughput. Embedding customer-centric improvements using Net Promoter Score (NPS) insights. Upskilling operational staff on D365 best practice, building in-house capability. Driving cross-functional business transformation to deliver measurable value and sustainable change. Improving process reliability, reducing operational errors, and enhancing customer satisfaction. What we're looking for Essential skills & experience: Strong technical and functional expertise in Microsoft Dynamics 365 (WMS, production, transport). Proven track record of delivering ERP-enabled process improvements within operations and supply chain. Knowledge and application of Lean methodologies. Experience embedding NPS-driven initiatives into business processes. Ability to translate business requirements into system solutions and operational practices. Excellent communication and stakeholder engagement skills. Experience training and upskilling teams on ERP best practice. Graduate-level education or equivalent ERP/operations qualifications. Desirable: Background in chemicals, manufacturing, or distribution. Experience leading business transformation or ERP implementation projects. Knowledge of compliance within supply chain operations. Full UK driving licence. About the organisation This is an international group of Material & Life Science companies with customers in over 90 countries. Headquartered in the UK and established in 2004, they are market leaders in the chemical industry, delivering chemistry-based solutions for a better life today and a better world tomorrow. With a culture of innovation, collaboration, and creativity, the group empowers its people to make a real impact. Next steps If you feel this role matches your skills and ambitions, please apply with your CV. If you are shortlisted for this role, the client will contact you directly to discuss your experience and suitability further. Unsuccessful applicants will be informed once we have received feedback from the client. Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location. By applying for this role, you give consent for your CV to be processed by Key Appointments for recruitment purposes. Our full Privacy Policy is available at key-appointments.
