3 jobs found

We are exclusively partnering with a fantastic, well-established business based in Bedford to recruit an IT Support Specialist / IT Support Engineer. This is an excellent opportunity for a hands-on IT professional who enjoys providing high-quality support and keeping systems running smoothly. As an IT Support Specialist, you will provide first- and second-line technical support to users across the business, ensuring minimal downtime and a great user experience. You'll be involved in day-to-day IT support, system maintenance, and onboarding/offboarding activities, working across a modern Microsoft-based environment. Key Responsibilities Provide first- and second-line technical support to end users (in person, phone, email, and ticketing system) Troubleshoot hardware, software, network, and system issues Install, configure, and maintain desktops, laptops, printers, and mobile devices Support operating systems including Windows, macOS, and Linux Manage user accounts, permissions, and access (Active Directory, Azure AD, email systems) Document issues, resolutions, and procedures within the IT knowledge base Escalate complex technical issues to third parties or senior IT teams when required Support employee onboarding and offboarding processes Diploma or Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience) Proven experience in an IT support or helpdesk role Strong knowledge of computer hardware, software, and networking fundamentals Experience using ticketing systems and remote support tools Working knowledge of cybersecurity principles Experience with Active Directory, Office 365, and Azure Active Directory Experience with Microsoft Intune Basic understanding of servers, virtualization, and cloud platforms Excellent problem-solving and communication skills Ability to work independently and manage multiple priorities Full time on-site Salary up to 35,000 (dependent on experience) Opportunity to join a supportive, forward-thinking business Exposure to a broad and modern IT environment EA First Ltd are acting as an Employment Agency for this permanent vacancy.

Head of Information Technology/Head of Information Systems - IT Strategy, Technology Leadership, Line Management, Stakeholder Engagement, Governance; Management oversight of: Infrastructure/Cloud, Datacentre, Service Delivery, Applications, ERP, Security, Vendor Management, Programme Management; ITIL. Permanent, East Kent/Hybrid (3/2). £95k - £110k +Bonus +Benefits (Negotiable of experience). Head of IT/Head of Information Systems required by leading organisation within the heavy building materials, logistics and construction industry. The Head of IT/Head of Information Systems will be responsible for overseeing the strategic direction, development, and management of information systems and technology infrastructure across all business units. This role ensures that IT operations are aligned with busine strategy and drive digital transformation initiatives. The successful candidate will lead the design, implementation, and maintenance of secure, scalable, and efficient systems (Enterprise Software Applications, Infrastructure and while managing IT operations, governance, cybersecurity, data strategy, compliance and budgets. As such you will have ultimate responsibility for: IT Strategy, Digital Transformation, IT Programmes and the evolution of the IT environment Oversight of the design, delivery and management of all IT systems inc Applications, Infrastructure (Desktop, Server inc Datacentre, Cloud, Networks etc) Service Delivery, ITIL processes and support for a mid-sized national userbase IT Security and Governance inc InfoSec Policy and Procedure Senior level business stakeholder engagement and advisory Line and subsequent Matrix management of a multi-disciplinary team Budgetary management and reporting Vendor selection and management including contract management We welcome candidates from a range of backgrounds but any experience within building services, construction, engineering, primary industry, logistics or related sectors would be of additional interest. You will however be able to demonstrate: Significant experience gained in IT leadership roles at a senior level with overall Strong leadership and management oversight experience of a small teams of Infrastructure, Application Support, Service Delivery and Project/Programme Management functions Vendor and departmental budgetary management responsibility Proven experience in enterprise IT management, systems integration, cybersecurity, and digital transformation (ERP/CRM/Azure Cloud, Networks etc) Hands-on senior level Programme and Project Management expertise Strong knowledge of IT governance frameworks (eg, ITIL) and compliance standards. Experience managing IT operations across multiple sites or business units is highly desirable. Bachelor's or Master's degree in Information Technology, Computer Science, Business Information Systems, or a related field ITIL awareness and Change Management This is an excellent opportunity to join a stable, well-established leader in the construction industry during a time of operational change; you will be instrumental in leading and shaping the IT/IS environment over many years to come. You will need a driving license and car to reach the company's head offices. Easily commutable from Canterbury, Whitstable, Herne Bay, Ramsgate, Deal, Folkestone, Dover, Faversham or Ashford, Kent.

Job Title: Distributed Field Support Engineer Location: Glasgow / surrounding areas Salary: D.O.E Key responsibilities: Diagnose, repair, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals. Perform desk-side support for our clients as requested. Assist other engineers in delivering services to our customers. Cover site roles as required due to planned or unplanned absence. Carry out any other reasonable request from your line management. Perform customer rebuilds and configuration at the desk. Undertake AV repairs and printer repairs. Carry out IMAC projects with minimal supervision. May be required to train on new technologies, such as AV or Cisco. Comply with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Maintain a professional and presentable appearance at all times. Must hold a full UK manual driving licence where required for the role. Respond promptly to any information requests from your line management. Be familiar with customer policies and processes, where applicable. Be approachable and open to training requirements related to the role. Maintain the skills and knowledge necessary to perform the role to the required standard. Embrace new technologies and adapt to change. Ensure company assets are kept in good working order and general condition. Skills and experience: Operation knowledge of PCs, laptops, printers, and associated peripherals. Familiarity with key client-specific procedures. Trained in desktop, laptop, printer, and server maintenance. Extensive knowledge of common software products. Experience with AV systems. Strong customer-facing skills. BPSS (Baseline Personnel Security Standard) clearance. SC Clearance