Service Engineer

Job Role: Sales Engineer Service
Reports to: Regional Service Manager
Location: East Mids

The Company

Established in 2001, Aqua design, supply and install innovative temperature control solutions, across the UK. Our Sales, Hire and Service teams support customers from every industry sector, whether they are looking to purchase, hire or maintain equipment. Products include process chillers, adiabatic, dry air & free coolers, cooling towers, temperature control units, boilers, air conditioning units and portable heaters. As a business, we have a strong focus on energy efficiency and the ability to design completely bespoke solutions. Aqua are proud recipients of a Queen s Award for Enterprise: Innovation.

Due to our continued growth, we are seeking a highly motivated entrepreneurial Service Sales Engineer to join Aqua.

Main Duties:

• To act as an ambassador for the Aqua Group and always deliver the highest level of customer service
• To proactively work with Solutions and/or Hire divisions to identify existing customers without a Planned Preventative Maintenance contract in place and lead the provision of a suitable quotation
• To identify and target prospective customers on a weekly basis to continually build an opportunity pipeline
• To ensure that all customer quotations are generated and submitted in line with customer expectations
• To play the primary role in new business pitches and hold responsibility for the effective on-boarding of all new clients
• To ensure that the asset register for all plant covered under each Planned Preventative Maintenance contract is always up to date
• To increase PPM contract retention rates through regular customer contact and collaboration with Solutions and/or Hire divisions
• Support the PPM Co-ordinator in converting renewal quotations into orders prior to contract expiry
• To ensure all required fields in ConnectWise are populated correctly the first time and processes duly followed
• To participate in sales promotion, cross selling or upselling activities as required from time to time
• To maintain margin on all quoted works within prevailing guidelines
• Prepare and submit monthly status reports for the General Manager Service that provide a clear insight into your overall performance against specific metrics
• Support the General Manager Service and PPM Co-ordinator in monitoring and improving departmental performance
• To comply with all Company policies on Health, Safety, the Environment and Quality

Essential Skills & Person Specification:

Attention to detail Disciplined approach to working by completing tasks promptly and correctly and by following established processes.

Strong work ethic Positive ethical attitude and behaviour including reliability, willingness to take on responsibility, commitment to completing tasks and working independently and as a part of a multi-disciplined team.

Time management To continually ensure that time is managed to the highest level such that you are always punctual, have optimised your work schedule and can complete a day s work in a day.

Customer focus To put the customer at the heart of all that you do and act as an ambassador for Aqua by positively engaging with the customer.

Networking Externally, to proactively build relationships with prospects and existing customers of Aqua as well. Internally, to develop a collaborative relationship with all Aqua stakeholders including other members of all the divisions and functional departments.

Growth drive Be results driven and demonstrate a willingness to achieve more from each customer contact and to identify and secure any future sales opportunities.

Problem solving To employ logical thinking and demonstrate a determined attitude to problem solving and challenges to resolve issues in the most efficient and timely way possible to reduce any impact on the customer and/or our service levels.

Adaptability To readily adapt to changes in strategy, process, conditions, technologies, situations and working environment as and when required by Aqua.

Employment Type

• Full-time (37.5 hours a week
• 25 days holiday
• Private medical cover (after 1 year of service)
• Gym membership contribution
• 5 days sickness cover, if unused the full or remaining balance will be paid in December
• Employee recruitment referral bonus
• Discounted legal services
• Bike to work salary sacrifice vouchers