2 jobs found

P+S Personnel are pleased to be working on behalf of our clients, who are currently recruiting for a Parts Call Centre Advisor to join their team based in Norwich on a full-time, permanent basis. Definition of Role: To ensure related sale parts are offered or sold at all times. To ensure accurate identification of customers' needs by means of parts catalogues and computer stock lists. To conduct all transactions with customers with the utmost courtesy. To ensure that there is an implementation of the discount structure as applicable. To ensure that customer satisfaction and customer retention is maximised. To create customer confidence in the group by ensuring a professional attitude and performance. To ensure the highest standard of courtesy and efficiency in customer contact and communication. To assist with any internal or external Sales or Aftersales promotions when required. Objectives: Improved Profitability : To ensure that all required parts for any particular repair or service and additional accessories are offered to customers. Ensure that a receipt is received for all relevant issues. To ensure customer awareness of all products and services available. To carry out promotional work in connection with Group campaigns as directed. To ensure authorisation for parts returns are carried out with the correct procedures. To ensure that any information processed into the computer is accurate. To ensure that any damage or missing stock and customer returns are handled correctly according to Group and manufactures policies. To ensure there is correct pricing to check that suppliers have not changed the agreed amount, and if this occurs that advice is sought from the manager. Customer Service and Satisfaction : To ensure that all customers are shown the utmost courtesy and consideration. To ensure the highest degree of efficiency and understanding of all customer requirements. To maintain complete customer satisfaction and handle customer complaints effectively to ensure maximum customer retention. To ensure that information is updated regularly on the system to ensure the customer information is accurate therefore insuring customer satisfaction. Cost Control : To ensure all parts that require ordering are purchased if possible, firstly from within the group and secondly from stock order. To ensure that stock is only issued in accordance with policy regarding payment or charge. To guard against unauthorised withdrawal from stock. To maintain stock control system. To care for stock control, plant and record systems. To ensure effective and economic use of delivery vans and courier companies. To ensure all work has been carried out as detailed and charge for. Person Specification: Smart and well-kept appearance. A Group uniform will be issued and must be worn at all times. To be numerate and literate at the clerical level required. To understand basic vehicle layout, function and location of parts and part terminology. To be able to identify parts by CD ROM, microfiche. To have received training in standard stock-keeping system used. To use stock control and location equipment. Ability to communicate clearly and concisely with customers and other staff members. Ability to accurately record all information. Ability to receive and register payment for work carried out, accurately and precisely. Ability to handle upset customers effectively. Excellent telephone techniques. Training may be given. Ability to sell additional products. Training may be given if appropriate. IT literate. Training will be given on computer systems. Customer focused attitude. Numerate. Working Hours: Mon-Fri: 8:30-17:00. 1 Saturday morning per month paid as OT. If this is a role you are interested in, please apply online ensuring your CV is up to date.

My client is one of the county's leading employers, with excellent opportunities for both personal and financial progression with a history of facilitating the growth of their staff, their reputation is second to none. As a reputable Financial Planning firm, they are looking to compliment to their existing team of administrative professionals with the addition of a senior, experienced professional, due to the retirement of a long standing staff member. Key Requirements Personable, client focused, good at relationship building. Ability to prioritise your own workload. Good organisational skills with a strong eye for detail (essential). To provide sales support to Independent Financial Planners to assist them in obtaining new business and efficient servicing of existing business. The administration of new and existing life, pension and investment business. PA support to your assigned Financial Planner. Understanding of the provision of advice to clients in a compliant manner as detailed in the Company's Manuals. Assist Financial Services Manager with tasks/projects as required Supervising, training and monitoring administration team members as and when required. Thinking outside the box, good problem solving skills Role Main Duties Proactively make suggestions and assist in setting new processes/procedures to improve efficiency and knowledge within the team Project management, as required Dealing with day-to-day queries from staff and clients to help ensure competency within the team. The preparation of files for appointments. Detailed knowledge and understanding of the Company's record keeping requirements to ensure files meet compliance requirements. Ensure all dealings with customers are carried out in a professional and courteous manner. Liaising with clients/insurance companies via a variety of methods. Administration of existing business. Appointment making, diary-keeping. Comply with the Company Compliance, TCF, T&C, financial crime and anti-money laundering procedures at all times. Ensure all supporting documentation is maintained as per the Company's procedures Maintain all standards of performance as required by the Company. Skills and Experience Required You will ideally have three years' experience minimum of working in a Financial Services practice administration role Knowledge of IO back office system (essential) Understanding of a range of financial services products, e.g. pensions, investment, life assurance, etc. Excellent working knowledge of various investment/pension platforms Developing and maintaining technical knowledge and qualifications. Computer skills - competence with using various software, word processing, and in-depth knowledge of back-office administration systems. Excellent telephone and communication skills. First-class customer service skills. Flexibility and ability to work in a pressurised sales environment. Ability to work as part of a team and on your own initiative. Supervisory and training skills would be desirable. Qualifications and Experience Certificate in Financial Planning or working towards, Minimum RO1 or equivalent qualification Several years' experience of working in a similar customer service/sales environment in financial services. Personal attributes Customer-oriented, attentive to detail and takes pride in own work Able to prioritise own and team's workload Ability to maintain a professional manner when under pressure Works well on their own and as part of a team Proactive, uses initiative and takes ownership Confident in contributing ideas to enable continuous improvement Flexible, Adaptable and Organised Benefits My client offer an excellent remuneration, with a benefits package including a pension, a cashplan scheme, and company sick pay. My client provide training support to undertake professional qualifications for further promotional prospects This role will be based in my clients newly refurbished office in the heart of Norwich. Flexible working opportunities. 25 days holiday Death in Service 3 x Salary Annual pay review (April) Discretionary annual group bonus Social events