Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre in Newcastle. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce unnecessary contact, and maximise operational efficiency. You'll play a key part in analysing performance data, maintaining accurate reporting, and providing valuable insights that help shape how we manage call volumes and spend. You'll be the go-to expert for telephony matters across the business, supporting both existing sites and new home openings, ensuring systems are reliable, data is accurate, and performance is visible across all channels. Alongside systems management, you'll drive quality improvement within the contact centre through call listening, performance measurement, and data analysis. By identifying trends, problem areas, and opportunities for improvement, you'll help raise the standard of customer interactions and support the development of our agents. KEY RESPONSABILITIES: Manage telephony systems and platforms including but not limited to: - Salesforce and Mediahawk Optimise customer journey through managing IVR routings making decisions to change routings to improve commercial results and or in emergency in support of the homes Introduce voice analytics to listen to calls Use voice analytics to understand the customer journey and service being received by our customers. Work alongside the Contact Centre to drive improved quality and increase admissions using findings. Management of all telephone numbers with trackable number supplier to ensure optimised in volume of numbers, appropriate spend in line with agreed contract and working properly Review and assess all telephony reporting understanding what customer journeys result in conversions and working with the marketing teams to drive more commercials based on what's working Complete reporting reviews periodically, reviewing measurement in place and completing data analysis, identifying problem areas in reporting Use voice analytics to share feedback and reporting on the experience being offered, making recommendations for change or sharing best practice where relevant to drive improved quality and increase admissions NEED TO HAVE: Experience administering contact centre telephony systems and platforms Managing and optimising IVR journeys to improve customer outcomes Confidence working with data to inform decisions Experience supporting customer feedback, reviews and social media A proactive, organised approach and a passion for delivering great work Confident in call listening, feedback delivery and coaching support . REWARDS PACKAGE:Access to a range of retail and leisure discountsAccess to a range of wellbeing support and Best Doctors ServiceOpportunity to develop within a hugely supportive team Barchester have proudly been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health & Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
May 12, 2026
Full time
Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre in Newcastle. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce unnecessary contact, and maximise operational efficiency. You'll play a key part in analysing performance data, maintaining accurate reporting, and providing valuable insights that help shape how we manage call volumes and spend. You'll be the go-to expert for telephony matters across the business, supporting both existing sites and new home openings, ensuring systems are reliable, data is accurate, and performance is visible across all channels. Alongside systems management, you'll drive quality improvement within the contact centre through call listening, performance measurement, and data analysis. By identifying trends, problem areas, and opportunities for improvement, you'll help raise the standard of customer interactions and support the development of our agents. KEY RESPONSABILITIES: Manage telephony systems and platforms including but not limited to: - Salesforce and Mediahawk Optimise customer journey through managing IVR routings making decisions to change routings to improve commercial results and or in emergency in support of the homes Introduce voice analytics to listen to calls Use voice analytics to understand the customer journey and service being received by our customers. Work alongside the Contact Centre to drive improved quality and increase admissions using findings. Management of all telephone numbers with trackable number supplier to ensure optimised in volume of numbers, appropriate spend in line with agreed contract and working properly Review and assess all telephony reporting understanding what customer journeys result in conversions and working with the marketing teams to drive more commercials based on what's working Complete reporting reviews periodically, reviewing measurement in place and completing data analysis, identifying problem areas in reporting Use voice analytics to share feedback and reporting on the experience being offered, making recommendations for change or sharing best practice where relevant to drive improved quality and increase admissions NEED TO HAVE: Experience administering contact centre telephony systems and platforms Managing and optimising IVR journeys to improve customer outcomes Confidence working with data to inform decisions Experience supporting customer feedback, reviews and social media A proactive, organised approach and a passion for delivering great work Confident in call listening, feedback delivery and coaching support . REWARDS PACKAGE:Access to a range of retail and leisure discountsAccess to a range of wellbeing support and Best Doctors ServiceOpportunity to develop within a hugely supportive team Barchester have proudly been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health & Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Our client, a leading automotive manufacturing business, is looking for an experienced Technical Engineer / Automation Engineer / Controls Engineer to support advanced automated production lines. The successful candidate will have a strong background in complex manufacturing environments and a proven ability to deliver technical solutions across automated processes. Contract - Outside IR35 or PERM available. Flexible hourly rates - initial 6-month contract with strong potential for extension Salary dependant on experience Monday to Thursday 8am - 5pm, Friday 8am - 2pmBirminghamSite based Technical Engineer / Automation Engineer / Controls Engineer Job Description Act as the technical lead for automated manufacturing processes across multiple production stages. Work with internal teams, customers, and suppliers to deliver efficient and high-quality manufacturing solutions. Develop quality systems, define FAT/SAT criteria, and resolve shop floor/process issues. Support new production line development, technology selection, and process optimisation. Lead problem-solving activities and contribute to continuous improvement initiatives. Technical Engineer / Automation Engineer / Controls Engineer Essential Skills / Experience / Qualifications 5+ years' experience in automated manufacturing environments Strong analytical and problem-solving skills Experience with PLCs (Siemens, Beckhoff) Understanding of continuous processes, materials conversion, and packaging Ability to communicate technical information clearly and work in fast-paced environments Full UK driving licence Desirable: Knowledge of IATF 16949 and ISO 9001FMCG experience Technical Engineer / Automation Engineer / Controls Engineer Company Benefits Flexible contract (Outside IR35)Competitive ratesLong-term opportunitiesWork on advanced automotive manufacturing projects
May 12, 2026
Contractor
Our client, a leading automotive manufacturing business, is looking for an experienced Technical Engineer / Automation Engineer / Controls Engineer to support advanced automated production lines. The successful candidate will have a strong background in complex manufacturing environments and a proven ability to deliver technical solutions across automated processes. Contract - Outside IR35 or PERM available. Flexible hourly rates - initial 6-month contract with strong potential for extension Salary dependant on experience Monday to Thursday 8am - 5pm, Friday 8am - 2pmBirminghamSite based Technical Engineer / Automation Engineer / Controls Engineer Job Description Act as the technical lead for automated manufacturing processes across multiple production stages. Work with internal teams, customers, and suppliers to deliver efficient and high-quality manufacturing solutions. Develop quality systems, define FAT/SAT criteria, and resolve shop floor/process issues. Support new production line development, technology selection, and process optimisation. Lead problem-solving activities and contribute to continuous improvement initiatives. Technical Engineer / Automation Engineer / Controls Engineer Essential Skills / Experience / Qualifications 5+ years' experience in automated manufacturing environments Strong analytical and problem-solving skills Experience with PLCs (Siemens, Beckhoff) Understanding of continuous processes, materials conversion, and packaging Ability to communicate technical information clearly and work in fast-paced environments Full UK driving licence Desirable: Knowledge of IATF 16949 and ISO 9001FMCG experience Technical Engineer / Automation Engineer / Controls Engineer Company Benefits Flexible contract (Outside IR35)Competitive ratesLong-term opportunitiesWork on advanced automotive manufacturing projects
Senior UI Designer needed to join our rapidly expanding CX team, where you will work alongside Leads in UX, UI and Service Design, Optimisation and Consulting in the UK. The opportunity: We are looking for a Senior UI designer who wants to work at the forefront of digital design, working within a cross-functional creative team to design interfaces which improve the user experience and ultimately increase conversion. This role is ideal for a strong individual, who is passionate about design. One who can think conceptually and lead the execution of online visual identity as well-being skilled in conversion-led design for transactional websites. Please bear in mind that this is a short-term contractual role. What you'll be doing: You'll create digital brand look and feel, and design pixel perfect responsive interfaces for clients, ensuring you meet both user and business needs. You'll have experience of working with design systems to create design work at scale, along with an understanding of user centred design best practice, conversion design and accessibility principles. Your work will be of the highest standard and will impress clients and resonate within the eCom landscape, owning a compelling portfolio of digital design work. You'll be hands-on and willing to work in a fast paced, ever-moving environment. You'll keep up-to-date with the latest advances in technology, design trends and tooling. You'll be able to communicate your design ideas and solutions to clients and other members of the team, whilst confidently defending your design decisions. You will work closely with stakeholders, fellow designers, UX consultants, product managers, and developers. What we want from you: Experience using design systems on a large consumer facing brand. Demonstrable eCommerce experience Excellent design skills, proficient in Figma, Sketch and Adobe Creative Suite. Creative, yet meticulous. Detail oriented with a keen sense of craftsmanship. Great attitude, strong work ethic, excellent communication skills. Ability to manage own projects and to work quickly and accurately to tight deadlines. Able to multi-task, with excellent problem-solving abilities. Able to present concepts and design decisions. Enthusiastic, self-confident and self-motivated. Willing to adapt and take on new challenges and driven to continually improve. Passion for technology and web-based applications. Experience working in a digital or creative agency or in-house design studio Degree educated in Graphic/UI design or similar discipline Compelling portfolio that demonstrates high quality design online, including eCommerce Have an outstanding eye for design and typography If you know some of this, even better: Experience with design tokens is a plus Animation and video experience would be beneficial (Adobe After Effects and Final Cut Pro). What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. We lead with Heart , fostering empathy and trust where genuine connections and human-centric work flourish. We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion Courage , inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.
May 12, 2026
Contractor
Senior UI Designer needed to join our rapidly expanding CX team, where you will work alongside Leads in UX, UI and Service Design, Optimisation and Consulting in the UK. The opportunity: We are looking for a Senior UI designer who wants to work at the forefront of digital design, working within a cross-functional creative team to design interfaces which improve the user experience and ultimately increase conversion. This role is ideal for a strong individual, who is passionate about design. One who can think conceptually and lead the execution of online visual identity as well-being skilled in conversion-led design for transactional websites. Please bear in mind that this is a short-term contractual role. What you'll be doing: You'll create digital brand look and feel, and design pixel perfect responsive interfaces for clients, ensuring you meet both user and business needs. You'll have experience of working with design systems to create design work at scale, along with an understanding of user centred design best practice, conversion design and accessibility principles. Your work will be of the highest standard and will impress clients and resonate within the eCom landscape, owning a compelling portfolio of digital design work. You'll be hands-on and willing to work in a fast paced, ever-moving environment. You'll keep up-to-date with the latest advances in technology, design trends and tooling. You'll be able to communicate your design ideas and solutions to clients and other members of the team, whilst confidently defending your design decisions. You will work closely with stakeholders, fellow designers, UX consultants, product managers, and developers. What we want from you: Experience using design systems on a large consumer facing brand. Demonstrable eCommerce experience Excellent design skills, proficient in Figma, Sketch and Adobe Creative Suite. Creative, yet meticulous. Detail oriented with a keen sense of craftsmanship. Great attitude, strong work ethic, excellent communication skills. Ability to manage own projects and to work quickly and accurately to tight deadlines. Able to multi-task, with excellent problem-solving abilities. Able to present concepts and design decisions. Enthusiastic, self-confident and self-motivated. Willing to adapt and take on new challenges and driven to continually improve. Passion for technology and web-based applications. Experience working in a digital or creative agency or in-house design studio Degree educated in Graphic/UI design or similar discipline Compelling portfolio that demonstrates high quality design online, including eCommerce Have an outstanding eye for design and typography If you know some of this, even better: Experience with design tokens is a plus Animation and video experience would be beneficial (Adobe After Effects and Final Cut Pro). What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. We lead with Heart , fostering empathy and trust where genuine connections and human-centric work flourish. We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion Courage , inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.
Looking for a role where you can shape the future, not just report on the past? Here's your chance to step into a Finance Director position with a broad focus, where you will lead the finance function for the largest division of a specialist distribution business. This is a hands-on and high-impact role where you'll be the right hand to the Managing Director, drive commercial decisions, and play a pivotal part in the Senior Leadership Team.There are likely opportunities for progression, as you will act as the deputy to the Group CFO and therefore have access to leadership within the wider organisation. Expect exposure to private equity, the chance to be involved in influencing strategy. You'll be in the thick of it, working on site with a diverse team, and making a visible difference every day. Reporting to the Group CFO, you will be responsible for: Acting as a strategic partner to the Managing Director, challenging and shaping business decisions to drive growth and operational excellence This includes leading the financial evaluation of commercial decisions, including pricing, contract profitability, and investment proposals Leading the annual budgeting and forecasting, as well as, driving the delivery of monthly management information Driving improvements in cash conversion, working capital, and supply chain management Tracking and reporting capital expenditure whilst maintaining oversight of the fixed asset register Ensuring robust financial control, statutory compliance, and leading external audit activities Championing finance transformation, systems optimisation (Sage 200 or similar), and automation of reporting Leading, developing, and the hands on managing of a small finance team, developing their commercial awareness and encouraging high performance Building strong relationships with other senior finance staff across the group, auditors, banks, and commercial partners Deputising for the CFO, including treasury operations, FX exposure, and group-level responsibilities What you will need: You will be ACA, ACCA, or CIMA qualified, with a likely minimum of 5 years' post-qualification experience gained in industry Previous experience in a similar role - Finance Director, Senior Financial Controller, or Head of Finance within a tangible asset based, commercial organisation Strong commercial acumen and business partnering skills, with the presence to influence at SLT level Proven track record in cashflow forecasting, working capital management, and building relationships with banks Hands-on approach - comfortable rolling up your sleeves and supporting a diverse, junior team Advanced Excel skills Proactive, personable, and driven - you don't sit and wait, you make things happen Ambition and vision to potentially progress to CFO level in the future What you will get: Salary up to £100,000 - £110,000 plus Car Allowance Performance related, discretionary bonus 25 days holiday, pension and range of other benefits This is a fully onsite role (5 days week) Potentially flexible to 4 days onsite, following initial probation period Free parking If you would like to find out more about this role, please apply with your CV or LinkedIn PDF. We look forward to hearing from you! We take your application seriously and WE RESPOND TO EVERY APPLICATION because getting a job is hard enough. The Niche Partnership is acting as a recruitment business in relation to this role. The Niche Partnership complies with all relevant UK legislation and doesn't discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that The Niche Partnership may contact you in connection with your application in relation to The Niche Partnership providing you with work-finding services. Our Privacy Notice can be viewed under the privacy tab on our website.
May 11, 2026
Full time
Looking for a role where you can shape the future, not just report on the past? Here's your chance to step into a Finance Director position with a broad focus, where you will lead the finance function for the largest division of a specialist distribution business. This is a hands-on and high-impact role where you'll be the right hand to the Managing Director, drive commercial decisions, and play a pivotal part in the Senior Leadership Team.There are likely opportunities for progression, as you will act as the deputy to the Group CFO and therefore have access to leadership within the wider organisation. Expect exposure to private equity, the chance to be involved in influencing strategy. You'll be in the thick of it, working on site with a diverse team, and making a visible difference every day. Reporting to the Group CFO, you will be responsible for: Acting as a strategic partner to the Managing Director, challenging and shaping business decisions to drive growth and operational excellence This includes leading the financial evaluation of commercial decisions, including pricing, contract profitability, and investment proposals Leading the annual budgeting and forecasting, as well as, driving the delivery of monthly management information Driving improvements in cash conversion, working capital, and supply chain management Tracking and reporting capital expenditure whilst maintaining oversight of the fixed asset register Ensuring robust financial control, statutory compliance, and leading external audit activities Championing finance transformation, systems optimisation (Sage 200 or similar), and automation of reporting Leading, developing, and the hands on managing of a small finance team, developing their commercial awareness and encouraging high performance Building strong relationships with other senior finance staff across the group, auditors, banks, and commercial partners Deputising for the CFO, including treasury operations, FX exposure, and group-level responsibilities What you will need: You will be ACA, ACCA, or CIMA qualified, with a likely minimum of 5 years' post-qualification experience gained in industry Previous experience in a similar role - Finance Director, Senior Financial Controller, or Head of Finance within a tangible asset based, commercial organisation Strong commercial acumen and business partnering skills, with the presence to influence at SLT level Proven track record in cashflow forecasting, working capital management, and building relationships with banks Hands-on approach - comfortable rolling up your sleeves and supporting a diverse, junior team Advanced Excel skills Proactive, personable, and driven - you don't sit and wait, you make things happen Ambition and vision to potentially progress to CFO level in the future What you will get: Salary up to £100,000 - £110,000 plus Car Allowance Performance related, discretionary bonus 25 days holiday, pension and range of other benefits This is a fully onsite role (5 days week) Potentially flexible to 4 days onsite, following initial probation period Free parking If you would like to find out more about this role, please apply with your CV or LinkedIn PDF. We look forward to hearing from you! We take your application seriously and WE RESPOND TO EVERY APPLICATION because getting a job is hard enough. The Niche Partnership is acting as a recruitment business in relation to this role. The Niche Partnership complies with all relevant UK legislation and doesn't discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that The Niche Partnership may contact you in connection with your application in relation to The Niche Partnership providing you with work-finding services. Our Privacy Notice can be viewed under the privacy tab on our website.
UK-based 3 days per week in-office (Paddington). We are looking for an experienced Senior Product Manager to lead the evolution of our App Experience, driving growth, engagement and commercial impact across key strategic areas. This is a high-impact role focused on shaping and delivering product initiatives that grow our Food customer base, accelerate category performance, and deepen loyalty integration to maximise engagement and sales. This is an opportunity to shape a critical part of our digital experience and play a key role in driving growth across high-priority business areas. You'll have autonomy, visibility and the chance to make a tangible impact on millions of customers. As Senior Product Manager, you will own and drive the product strategy and roadmap for key areas of the app experience, ensuring seamless, engaging and commercially effective customer journeys. You'll work cross-functionally with engineering, design, data, marketing and trading teams to deliver measurable business outcomes. Responsibilities Define and deliver product initiatives that increase acquisition, activation and retention of Food customers within the app. Optimise end-to-end Food journeys to improve engagement and conversion. Use data and experimentation to identify opportunities for growth and continuous improvement. Drive product enhancements that unlock growth across Food, Home & Beauty categories. Identify friction points and optimise browsing, discovery and checkout experiences. Partner closely with commercial and trading teams to align product strategy with category objectives. Lead deeper integrations within the app experience. Create compelling loyalty-led experiences that drive repeat engagement and increased basket size. Use personalisation and data insights to deliver relevant, high-impact customer interactions. Qualifications Proven experience as a Senior Product Manager delivering customer-facing digital products at scale. Strong track record of driving growth, engagement and measurable commercial outcomes. Deep understanding of app-based customer journeys and optimisation. Data led mindset with experience running experiments and using insights to inform decisions. Excellent stakeholder management skills, with the ability to influence at all levels. Collaborative approach with engineering, design and business teams. Comfortable balancing strategic thinking with hands on delivery. Benefits Competitive rates Outside IR35 6 month contract with possibility of extension
May 10, 2026
Full time
UK-based 3 days per week in-office (Paddington). We are looking for an experienced Senior Product Manager to lead the evolution of our App Experience, driving growth, engagement and commercial impact across key strategic areas. This is a high-impact role focused on shaping and delivering product initiatives that grow our Food customer base, accelerate category performance, and deepen loyalty integration to maximise engagement and sales. This is an opportunity to shape a critical part of our digital experience and play a key role in driving growth across high-priority business areas. You'll have autonomy, visibility and the chance to make a tangible impact on millions of customers. As Senior Product Manager, you will own and drive the product strategy and roadmap for key areas of the app experience, ensuring seamless, engaging and commercially effective customer journeys. You'll work cross-functionally with engineering, design, data, marketing and trading teams to deliver measurable business outcomes. Responsibilities Define and deliver product initiatives that increase acquisition, activation and retention of Food customers within the app. Optimise end-to-end Food journeys to improve engagement and conversion. Use data and experimentation to identify opportunities for growth and continuous improvement. Drive product enhancements that unlock growth across Food, Home & Beauty categories. Identify friction points and optimise browsing, discovery and checkout experiences. Partner closely with commercial and trading teams to align product strategy with category objectives. Lead deeper integrations within the app experience. Create compelling loyalty-led experiences that drive repeat engagement and increased basket size. Use personalisation and data insights to deliver relevant, high-impact customer interactions. Qualifications Proven experience as a Senior Product Manager delivering customer-facing digital products at scale. Strong track record of driving growth, engagement and measurable commercial outcomes. Deep understanding of app-based customer journeys and optimisation. Data led mindset with experience running experiments and using insights to inform decisions. Excellent stakeholder management skills, with the ability to influence at all levels. Collaborative approach with engineering, design and business teams. Comfortable balancing strategic thinking with hands on delivery. Benefits Competitive rates Outside IR35 6 month contract with possibility of extension
Marketing Manager Location: Central Guildford (no parking) Contract Type: Permanent Working Pattern: Full Time Mon - Fri 9am - 5:30pm Hybrid: WFH 2 days Salary: 40,000 per annum + Benefits Are you a passionate Marketing Manager ready to make a significant impact in the manufacturing and retail industry? Do you thrive on the thrill of creating engaging digital campaigns and driving brand success? If so, we have an exciting opportunity for you! About Us Our client are a dynamic organisation, known for their innovative approach to their products. With a decade of growth fuelled by a vibrant community of fans and stockists, we are now looking to expand our marketing team as we set ambitious targets for growth and profitability both in the UK and beyond. Role Overview As their Marketing Manager, you will play a crucial role in crafting and delivering their customer communications strategy. This means you will be at the forefront of their digital marketing efforts, managing everything from email campaigns to social media initiatives. Your creativity and analytical skills will help them engage their audience, drive retention, and boost revenue across various platforms. Key Responsibilities Customer Communications Strategy: Develop and deliver engaging strategies across email, social, and web channels to maximise engagement and revenue. Campaign Execution: Lead the execution of key brand campaigns, ensuring seamless alignment and optimisation across channels. Content Creation: Create compelling campaigns that reflect our brand values and showcase our products. Collaboration: Work closely with internal teams and external agencies to coordinate the creation of campaign assets, including emails, landing pages, and blog content. Product Launches: Collaborate with cross-functional teams to ensure successful product launches, including optimised website content and collections. Data-Driven Decisions: Partner with analytics teams to identify key customer segments and develop targeted campaigns to enhance engagement and conversion rates. Agency Management: Oversee agency relationships to ensure smooth campaign delivery and integration across channels. Social Media Management: Plan and optimise social content in collaboration with agency partners, leveraging trends to support brand campaigns. User Experience: Work with development partners to improve user experience and conversion rates on our website. Influencer Activity: Manage influencer campaigns, maximising the impact of paid partnerships and content distribution. Brand Guidelines: Uphold brand guidelines, ensuring all communications align with our tone of voice and identity. Reporting: Deliver regular performance reports on campaign effectiveness and key KPIs. Requirements 2-4 years of experience in a digital marketing role, focusing on social media and influencer marketing. Strong understanding of digital channels, platforms, and tools across content, email, and social. Excellent organisational and project management skills, with the ability to juggle multiple campaigns and deadlines. Keen attention to detail, ensuring quality and consistency in all outputs. Proactive, self-motivated, and positive, thriving in a fast-paced environment. Exceptional communication skills, fostering collaboration across teams and external partners. Why Join Us? This is your chance to be a part of a passionate team dedicated to creativity, innovation, and growth! If you are ready to bring your expertise to a vibrant organisation and contribute to their exciting journey, we want to hear from you! Apply Now! Send your CV and a cover letter detailing your experience and why you're the perfect fit for this role. Join us in shaping the future of our brand and making a mark in the world of manufacturing and retail! We can't wait to meet you! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 07, 2026
Full time
Marketing Manager Location: Central Guildford (no parking) Contract Type: Permanent Working Pattern: Full Time Mon - Fri 9am - 5:30pm Hybrid: WFH 2 days Salary: 40,000 per annum + Benefits Are you a passionate Marketing Manager ready to make a significant impact in the manufacturing and retail industry? Do you thrive on the thrill of creating engaging digital campaigns and driving brand success? If so, we have an exciting opportunity for you! About Us Our client are a dynamic organisation, known for their innovative approach to their products. With a decade of growth fuelled by a vibrant community of fans and stockists, we are now looking to expand our marketing team as we set ambitious targets for growth and profitability both in the UK and beyond. Role Overview As their Marketing Manager, you will play a crucial role in crafting and delivering their customer communications strategy. This means you will be at the forefront of their digital marketing efforts, managing everything from email campaigns to social media initiatives. Your creativity and analytical skills will help them engage their audience, drive retention, and boost revenue across various platforms. Key Responsibilities Customer Communications Strategy: Develop and deliver engaging strategies across email, social, and web channels to maximise engagement and revenue. Campaign Execution: Lead the execution of key brand campaigns, ensuring seamless alignment and optimisation across channels. Content Creation: Create compelling campaigns that reflect our brand values and showcase our products. Collaboration: Work closely with internal teams and external agencies to coordinate the creation of campaign assets, including emails, landing pages, and blog content. Product Launches: Collaborate with cross-functional teams to ensure successful product launches, including optimised website content and collections. Data-Driven Decisions: Partner with analytics teams to identify key customer segments and develop targeted campaigns to enhance engagement and conversion rates. Agency Management: Oversee agency relationships to ensure smooth campaign delivery and integration across channels. Social Media Management: Plan and optimise social content in collaboration with agency partners, leveraging trends to support brand campaigns. User Experience: Work with development partners to improve user experience and conversion rates on our website. Influencer Activity: Manage influencer campaigns, maximising the impact of paid partnerships and content distribution. Brand Guidelines: Uphold brand guidelines, ensuring all communications align with our tone of voice and identity. Reporting: Deliver regular performance reports on campaign effectiveness and key KPIs. Requirements 2-4 years of experience in a digital marketing role, focusing on social media and influencer marketing. Strong understanding of digital channels, platforms, and tools across content, email, and social. Excellent organisational and project management skills, with the ability to juggle multiple campaigns and deadlines. Keen attention to detail, ensuring quality and consistency in all outputs. Proactive, self-motivated, and positive, thriving in a fast-paced environment. Exceptional communication skills, fostering collaboration across teams and external partners. Why Join Us? This is your chance to be a part of a passionate team dedicated to creativity, innovation, and growth! If you are ready to bring your expertise to a vibrant organisation and contribute to their exciting journey, we want to hear from you! Apply Now! Send your CV and a cover letter detailing your experience and why you're the perfect fit for this role. Join us in shaping the future of our brand and making a mark in the world of manufacturing and retail! We can't wait to meet you! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision making, empowering our teams to produce innovative and impactful results. Role: Senior Account Director Location: Weybridge About the role We are looking for a commercially astute and operationally excellent Account Director to lead a multidisciplinary team of approximately 10 people, delivering integrated digital and retail marketing services across the UK. This role sits at the intersection of D2C ecommerce, online retail marketing, instore marketing, affiliate strategy, data & analytics, and customer experience. It requires a leader who can confidently oversee all disciplines, connect the dots between them, and ensure delivery against ambitious growth targets. The Account Director is the seniorday to daylead and primary point of accountability for a complex,Mult workstreamaccount. They own the strategic direction, delivery quality, commercial health, and development of a high performing team, while acting as the key relationship holder with senior UK and HQ client stakeholders. This is not a specialist role. It is designed for a leader who thrives on breadth, understands how different marketing disciplines interlock, and creates cohesion across diverse teams and briefs. What you will be doing: Strategic Leadership & Client Partnership Act as the senior strategic partner, proactively identifying opportunities to grow website revenue, improve online and instore effectiveness, and enhance end-to-end customer experience. Own the overarching account strategy, ensuring all six workstreams are aligned to shared business objectives. Build and maintain trusted senior relationships with UK stakeholders and HQ counterparts. Lead quarterly business reviews and strategic planning sessions, presenting a unified and insight led account narrative. Team & Operations Management Directly manage and mentor a team of 10 specialists across digital media, affiliate marketing, CX, data, online store marketing, and instore marketing. Set clear objectives, priorities, and ways of working across all workstreams. Establish robust workflows, processes, and quality control standards. Manage resourcing and capacity, ensuring the right expertise is applied to the right priorities. Foster strong cross functional collaboration where workstreams intersect. Commercial & Financial Management Own the commercial health of the account, including budgeting, forecasting, and profitability tracking. Oversee client budget allocation across digital, affiliate, promotional, and instore activity. Manage supplier and vendor negotiations to ensure strong commercial terms and value. Maintain oversight of financial controls across media investment, affiliate commissions, and ISM production. Digital Media & D2C Performance (Website / OBS) Oversee digital media strategy driving traffic, conversion, and revenue on their website. Ensure budgets, KPIs, and optimisation frameworks are effectively managed. Guide evaluation of new platforms, technologies, and suppliers. Support business cases and ensure post campaign learning is embedded. Affiliate Marketing Provide strategic oversight of the affiliate programme with a clear long term growth vision. Ensure effective management of 250+ affiliate partners, including outreach, contracts, and performance. Oversee budget management, commission structures, and forecasting. Ensure strong integration with wider performance marketing efforts. Customer Experience Oversee CX initiatives including post purchase journeys, onboarding, product registration, and reviews. Manage OBS promotional planning and execution (local and global). Ensure effective coordination with HQ on content localisation and programme delivery. Data & Analytics Oversee delivery of actionable reporting and data driven recommendations. Ensure robust processes across GA4, CRM, sales platforms, and martech tools. Champion a data led culture across all workstreams. Online Store Marketing (OSM) Oversee online retail marketing across MS, HS, and IT categories. Ensure accurate delivery of NPI trackers, OBS scoring, and merchandising reports. Maintain execution standards against brand and HQ compliance frameworks. InStoreMarketing (ISM) Oversee end-to-end delivery of instore display and POP projects. Ensure robust vendor management, procurement, and financial reporting. Maintain oversight of timelines, installation quality, and issue resolution. What you need to be great in this role: Overall Seniority & Leadership 8-10 years' experience in client services, account management, or marketing operations. 3-4 years in a senior leadership role managing complex,Mult workstream accounts. Proven experience leading teams of 8+ across multiple disciplines. Comfortable as the senior client contact with strong stakeholder influence. Digital & ECommerce Strong knowledge of D2C ecommerce and digital performance marketing. Experience overseeing £1m+ digital media budgets. Familiarity with ecommerce platforms (Magento or equivalent). Affiliate Marketing Strong understanding of affiliate mechanics, networks, and commission models. Experience overseeing large scale affiliate programmes (100+ partners desirable). Data & Analytics Confident interpreting performance data and challenging insights. Working knowledge of GA4 and integrated reporting across platforms. Experience overseeing physical retail marketing projects. Commercial Acumen Strong budgeting, forecasting, and financial control experience. Proven negotiation and procurement experience. Our values shape everything we do: Be Ambitious to succeed Be Imaginative to push the boundaries of what's possible Be Inspirational to do groundbreaking work Be always learning and listening to understand Be Results-focused to exceed expectations Be actively pro inclusive and anti racist across our community, clients and creations OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
May 06, 2026
Full time
Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision making, empowering our teams to produce innovative and impactful results. Role: Senior Account Director Location: Weybridge About the role We are looking for a commercially astute and operationally excellent Account Director to lead a multidisciplinary team of approximately 10 people, delivering integrated digital and retail marketing services across the UK. This role sits at the intersection of D2C ecommerce, online retail marketing, instore marketing, affiliate strategy, data & analytics, and customer experience. It requires a leader who can confidently oversee all disciplines, connect the dots between them, and ensure delivery against ambitious growth targets. The Account Director is the seniorday to daylead and primary point of accountability for a complex,Mult workstreamaccount. They own the strategic direction, delivery quality, commercial health, and development of a high performing team, while acting as the key relationship holder with senior UK and HQ client stakeholders. This is not a specialist role. It is designed for a leader who thrives on breadth, understands how different marketing disciplines interlock, and creates cohesion across diverse teams and briefs. What you will be doing: Strategic Leadership & Client Partnership Act as the senior strategic partner, proactively identifying opportunities to grow website revenue, improve online and instore effectiveness, and enhance end-to-end customer experience. Own the overarching account strategy, ensuring all six workstreams are aligned to shared business objectives. Build and maintain trusted senior relationships with UK stakeholders and HQ counterparts. Lead quarterly business reviews and strategic planning sessions, presenting a unified and insight led account narrative. Team & Operations Management Directly manage and mentor a team of 10 specialists across digital media, affiliate marketing, CX, data, online store marketing, and instore marketing. Set clear objectives, priorities, and ways of working across all workstreams. Establish robust workflows, processes, and quality control standards. Manage resourcing and capacity, ensuring the right expertise is applied to the right priorities. Foster strong cross functional collaboration where workstreams intersect. Commercial & Financial Management Own the commercial health of the account, including budgeting, forecasting, and profitability tracking. Oversee client budget allocation across digital, affiliate, promotional, and instore activity. Manage supplier and vendor negotiations to ensure strong commercial terms and value. Maintain oversight of financial controls across media investment, affiliate commissions, and ISM production. Digital Media & D2C Performance (Website / OBS) Oversee digital media strategy driving traffic, conversion, and revenue on their website. Ensure budgets, KPIs, and optimisation frameworks are effectively managed. Guide evaluation of new platforms, technologies, and suppliers. Support business cases and ensure post campaign learning is embedded. Affiliate Marketing Provide strategic oversight of the affiliate programme with a clear long term growth vision. Ensure effective management of 250+ affiliate partners, including outreach, contracts, and performance. Oversee budget management, commission structures, and forecasting. Ensure strong integration with wider performance marketing efforts. Customer Experience Oversee CX initiatives including post purchase journeys, onboarding, product registration, and reviews. Manage OBS promotional planning and execution (local and global). Ensure effective coordination with HQ on content localisation and programme delivery. Data & Analytics Oversee delivery of actionable reporting and data driven recommendations. Ensure robust processes across GA4, CRM, sales platforms, and martech tools. Champion a data led culture across all workstreams. Online Store Marketing (OSM) Oversee online retail marketing across MS, HS, and IT categories. Ensure accurate delivery of NPI trackers, OBS scoring, and merchandising reports. Maintain execution standards against brand and HQ compliance frameworks. InStoreMarketing (ISM) Oversee end-to-end delivery of instore display and POP projects. Ensure robust vendor management, procurement, and financial reporting. Maintain oversight of timelines, installation quality, and issue resolution. What you need to be great in this role: Overall Seniority & Leadership 8-10 years' experience in client services, account management, or marketing operations. 3-4 years in a senior leadership role managing complex,Mult workstream accounts. Proven experience leading teams of 8+ across multiple disciplines. Comfortable as the senior client contact with strong stakeholder influence. Digital & ECommerce Strong knowledge of D2C ecommerce and digital performance marketing. Experience overseeing £1m+ digital media budgets. Familiarity with ecommerce platforms (Magento or equivalent). Affiliate Marketing Strong understanding of affiliate mechanics, networks, and commission models. Experience overseeing large scale affiliate programmes (100+ partners desirable). Data & Analytics Confident interpreting performance data and challenging insights. Working knowledge of GA4 and integrated reporting across platforms. Experience overseeing physical retail marketing projects. Commercial Acumen Strong budgeting, forecasting, and financial control experience. Proven negotiation and procurement experience. Our values shape everything we do: Be Ambitious to succeed Be Imaginative to push the boundaries of what's possible Be Inspirational to do groundbreaking work Be always learning and listening to understand Be Results-focused to exceed expectations Be actively pro inclusive and anti racist across our community, clients and creations OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
Partner, Business Development Lead, Occupier Strategy & Solutions EMEA page is loaded Partner, Business Development Lead, Occupier Strategy & Solutions EMEAremote type: On Sitelocations: UK Head Office (Baker Street, London)time type: Full timeposted on: Posted 11 Days Agojob requisition id: JR101239 Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role What the role will entailThe Client Development Lead will drive proactive business development across EMEA, developing and converting new opportunities for our occupier services platform. You will shape our go to market strategy, lead targeted pursuits, and coordinate cross functional teams to strengthen our market presence and secure high value client engagements.What you will be responsible for Business Development & Growth Lead the identification, qualification and conversion of new business opportunities across EMEA for the OSS platform. Proactively develop relationships with key occupier decision makers, building a pipeline aligned to regional growth priorities. Work closely with OSS Leadership, Service Line Leads and Partners to develop and execute go to market strategies for priority sectors and target clients. Drive strategic cross selling across Transaction Management, Account Management, Workplace, and Portfolio Strategy. Client Insight & Strategy Develop a deep understanding of client business drivers, portfolio challenges and industry trends to inform tailored solutions. Work with the Solutions team to refine our value proposition and ensure our approach reflects evolving occupier priorities (technology, workplace, ESG, cost optimisation, etc.). Regularly analyse market and client feedback to improve our pursuit methodology and commercial approach. Sales Operations & Reporting Partner with Sales Leads to run regional sales calls and track progress against pursuit and revenue targets. Maintain the accuracy of sales pipeline reporting and ensure opportunities are effectively progressed through the CRM. Oversee (via the wider team) the development and maintenance of key credentials, case studies, metrics and sales collateral. Commercial Leadership Support the development of commercial models, fee structures and resourcing plans for new opportunities. Contribute to commercial and contractual negotiations alongside Partners, Growth Leads and Legal. Ensure all pursuits adhere to internal governance and compliance processes.What experience you will need 7-10+ years in business development, client solutions, account management or consulting within Corporate Real Estate, advisory, or related professional services. Proven track record of winning and developing multimarket or strategic occupier accounts. Strong narrative and proposal writing skills; able to craft compelling value propositions. Excellent communication, stakeholder management and influencing skills within complex, matrixed organisations. Demonstrated ability to lead multi disciplinary teams and manage multiple pursuits simultaneously. Strong problem solving mindset with the ability to challenge conventional thinking and shape creative, client focused solutions. Knowledge of the occupier landscape, particularly Transaction Management, Brokerage, Workplace Strategy and Portfolio Analytics.Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.remote type: On Sitelocations: UK Head Office (Baker Street, London)time type: Full timeposted on: Posted 30+ Days Ago
May 06, 2026
Full time
Partner, Business Development Lead, Occupier Strategy & Solutions EMEA page is loaded Partner, Business Development Lead, Occupier Strategy & Solutions EMEAremote type: On Sitelocations: UK Head Office (Baker Street, London)time type: Full timeposted on: Posted 11 Days Agojob requisition id: JR101239 Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role What the role will entailThe Client Development Lead will drive proactive business development across EMEA, developing and converting new opportunities for our occupier services platform. You will shape our go to market strategy, lead targeted pursuits, and coordinate cross functional teams to strengthen our market presence and secure high value client engagements.What you will be responsible for Business Development & Growth Lead the identification, qualification and conversion of new business opportunities across EMEA for the OSS platform. Proactively develop relationships with key occupier decision makers, building a pipeline aligned to regional growth priorities. Work closely with OSS Leadership, Service Line Leads and Partners to develop and execute go to market strategies for priority sectors and target clients. Drive strategic cross selling across Transaction Management, Account Management, Workplace, and Portfolio Strategy. Client Insight & Strategy Develop a deep understanding of client business drivers, portfolio challenges and industry trends to inform tailored solutions. Work with the Solutions team to refine our value proposition and ensure our approach reflects evolving occupier priorities (technology, workplace, ESG, cost optimisation, etc.). Regularly analyse market and client feedback to improve our pursuit methodology and commercial approach. Sales Operations & Reporting Partner with Sales Leads to run regional sales calls and track progress against pursuit and revenue targets. Maintain the accuracy of sales pipeline reporting and ensure opportunities are effectively progressed through the CRM. Oversee (via the wider team) the development and maintenance of key credentials, case studies, metrics and sales collateral. Commercial Leadership Support the development of commercial models, fee structures and resourcing plans for new opportunities. Contribute to commercial and contractual negotiations alongside Partners, Growth Leads and Legal. Ensure all pursuits adhere to internal governance and compliance processes.What experience you will need 7-10+ years in business development, client solutions, account management or consulting within Corporate Real Estate, advisory, or related professional services. Proven track record of winning and developing multimarket or strategic occupier accounts. Strong narrative and proposal writing skills; able to craft compelling value propositions. Excellent communication, stakeholder management and influencing skills within complex, matrixed organisations. Demonstrated ability to lead multi disciplinary teams and manage multiple pursuits simultaneously. Strong problem solving mindset with the ability to challenge conventional thinking and shape creative, client focused solutions. Knowledge of the occupier landscape, particularly Transaction Management, Brokerage, Workplace Strategy and Portfolio Analytics.Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.remote type: On Sitelocations: UK Head Office (Baker Street, London)time type: Full timeposted on: Posted 30+ Days Ago
CRM Manager - 12-Month FTC Hybrid (3 days in office) My client is looking for a CRM Manager to take full ownership of CRM testing, lead generation and conversion strategy for a fast-paced, multi-brand business. This is a 12-month maternity cover opportunity within a collaborative marketing team that values creativity, agility and results. The successful candidate will have the freedom to test, learn and optimise while shaping how the business connects with customers across multiple brands. Key Responsibilities: Own CRM testing and optimisation across the customer journey (A/B, multivariate, segmentation). Drive lead generation and conversion through data-led CRM campaigns. Track key metrics and performance data to inform strategy and reporting. Collaborate with marketing, digital and commercial teams to deliver tailored CRM journeys. Manage and evolve CRM tools, including Salesforce. Champion a results-first mindset with a clear commercial focus. About You: Proven experience in CRM or campaign management, ideally in a multi-brand, agency or consultancy setting. Strong track record in lead generation and conversion campaigns. Hands-on experience with CRM platforms such as Salesforce, Mailchimp or Campaign Monitor. Analytical thinker with the ability to translate data into actionable insight. Proactive, collaborative and commercially minded. If you're passionate about using CRM to drive engagement and commercial growth, please get in touch to find out more. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Oct 08, 2025
Contractor
CRM Manager - 12-Month FTC Hybrid (3 days in office) My client is looking for a CRM Manager to take full ownership of CRM testing, lead generation and conversion strategy for a fast-paced, multi-brand business. This is a 12-month maternity cover opportunity within a collaborative marketing team that values creativity, agility and results. The successful candidate will have the freedom to test, learn and optimise while shaping how the business connects with customers across multiple brands. Key Responsibilities: Own CRM testing and optimisation across the customer journey (A/B, multivariate, segmentation). Drive lead generation and conversion through data-led CRM campaigns. Track key metrics and performance data to inform strategy and reporting. Collaborate with marketing, digital and commercial teams to deliver tailored CRM journeys. Manage and evolve CRM tools, including Salesforce. Champion a results-first mindset with a clear commercial focus. About You: Proven experience in CRM or campaign management, ideally in a multi-brand, agency or consultancy setting. Strong track record in lead generation and conversion campaigns. Hands-on experience with CRM platforms such as Salesforce, Mailchimp or Campaign Monitor. Analytical thinker with the ability to translate data into actionable insight. Proactive, collaborative and commercially minded. If you're passionate about using CRM to drive engagement and commercial growth, please get in touch to find out more. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
PWS Worksurfaces
Heighington Village, County Durham
Overview At our award-winning worksurfaces facility, we combine state-of-the-art technology with expert craftsmanship to deliver high-quality, bespoke granite worktops. We're growing our CAM team and are looking for a skilled CAM Technician to help us achieve right-first-time results and on-time delivery for our customers. Reporting to the CAM Technical Leader, the CAM Technician role is responsible for translating approved digital templates and CAD drawings into accurate, efficient CNC programs to support the production of precision-engineered granite worktops. Working within the manufacturing team at our Newton Aycliffe facility, this role ensures optimal material usage, machine efficiency, and adherence to quality standards. The CAM Programmer also collaborates closely with CAD technicians, production teams, and external partners to resolve any discrepancies in templating or specifications, ensuring seamless workflow and consistent delivery of right-first time (RFT) products. Responsibilities Interpret detailed CAD drawings provided by the design team to create accurate CNC machine programs for cutting and finishing granite worktops. Prepare and optimise CAM files (e.g., toolpaths, nesting, cutting strategies) to ensure efficient use of materials and machine time. Configure and maintain machine setup parameters in line with production requirements and job specifications. Verify and simulate toolpaths to detect and resolve errors before releasing programs to the production floor. Collaborate with the production team to ensure CAM outputs align with manufacturing capabilities and constraints. Support resolution of any technical issues or discrepancies arising during CNC machining related to programming. Communicate with CAD technicians regarding any missing or unclear information in drawings that may affect programming accuracy. Ensure that all CAM outputs meet Right First Time (RFT) standards to support high-quality production and reduce rework. Maintain organised KPI records of all programs, setup sheets, and documentation for traceability and repeatability. Adhere to all safety protocols, company policies, and quality standards throughout the programming process. Contribute to continuous improvement initiatives to enhance programming efficiency and production throughput. Essential Requirements Strong ability to read and interpret CAD drawings and digital templates for conversion into precise CNC programs. Excellent time management and organisational skills, with the ability to prioritise tasks in a high-volume production environment. High level of numerical accuracy and attention to detail in programming and material optimisation. Effective communicator with the ability to collaborate across teams, including CAD, production, sales, and subcontractors. Results-driven, with a commitment to achieving deadlines and meeting quality standards consistently. Adaptable and open to change, especially in response to design revisions, technical challenges, or urgent production needs. Demonstrates resilience, with a proactive and flexible approach to problem-solving and continuous improvement. Strong analytical skills and the ability to develop logical, efficient machining strategies and solutions. Understanding of the importance of production performance metrics and quality KPIs, including RFT and OTIF. Awareness of customer expectations and a clear understanding of the cost and impact of programming errors or poor quality. Working knowledge of health & safety practices within a manufacturing environment is advantageous. Desirable but not essential: NVQ or Level 3 Diploma in Engineering, Manufacturing, or CNC Machining. Experience within the kitchen industry. Office Based (Newton Aycliffe) Working hours: 8.30am - 5pm, Monday to Friday Job Types: Full-time, Permanent Pay: £26,865.70-£27,682.59 per year Benefits: Company events Cycle to work scheme Employee discount Free parking Life insurance On-site parking Referral programme Ability to commute/relocate: Newton Aycliffe DL5 6AJ: reliably commute or plan to relocate before starting work (required) Work Location: In person
Oct 04, 2025
Full time
Overview At our award-winning worksurfaces facility, we combine state-of-the-art technology with expert craftsmanship to deliver high-quality, bespoke granite worktops. We're growing our CAM team and are looking for a skilled CAM Technician to help us achieve right-first-time results and on-time delivery for our customers. Reporting to the CAM Technical Leader, the CAM Technician role is responsible for translating approved digital templates and CAD drawings into accurate, efficient CNC programs to support the production of precision-engineered granite worktops. Working within the manufacturing team at our Newton Aycliffe facility, this role ensures optimal material usage, machine efficiency, and adherence to quality standards. The CAM Programmer also collaborates closely with CAD technicians, production teams, and external partners to resolve any discrepancies in templating or specifications, ensuring seamless workflow and consistent delivery of right-first time (RFT) products. Responsibilities Interpret detailed CAD drawings provided by the design team to create accurate CNC machine programs for cutting and finishing granite worktops. Prepare and optimise CAM files (e.g., toolpaths, nesting, cutting strategies) to ensure efficient use of materials and machine time. Configure and maintain machine setup parameters in line with production requirements and job specifications. Verify and simulate toolpaths to detect and resolve errors before releasing programs to the production floor. Collaborate with the production team to ensure CAM outputs align with manufacturing capabilities and constraints. Support resolution of any technical issues or discrepancies arising during CNC machining related to programming. Communicate with CAD technicians regarding any missing or unclear information in drawings that may affect programming accuracy. Ensure that all CAM outputs meet Right First Time (RFT) standards to support high-quality production and reduce rework. Maintain organised KPI records of all programs, setup sheets, and documentation for traceability and repeatability. Adhere to all safety protocols, company policies, and quality standards throughout the programming process. Contribute to continuous improvement initiatives to enhance programming efficiency and production throughput. Essential Requirements Strong ability to read and interpret CAD drawings and digital templates for conversion into precise CNC programs. Excellent time management and organisational skills, with the ability to prioritise tasks in a high-volume production environment. High level of numerical accuracy and attention to detail in programming and material optimisation. Effective communicator with the ability to collaborate across teams, including CAD, production, sales, and subcontractors. Results-driven, with a commitment to achieving deadlines and meeting quality standards consistently. Adaptable and open to change, especially in response to design revisions, technical challenges, or urgent production needs. Demonstrates resilience, with a proactive and flexible approach to problem-solving and continuous improvement. Strong analytical skills and the ability to develop logical, efficient machining strategies and solutions. Understanding of the importance of production performance metrics and quality KPIs, including RFT and OTIF. Awareness of customer expectations and a clear understanding of the cost and impact of programming errors or poor quality. Working knowledge of health & safety practices within a manufacturing environment is advantageous. Desirable but not essential: NVQ or Level 3 Diploma in Engineering, Manufacturing, or CNC Machining. Experience within the kitchen industry. Office Based (Newton Aycliffe) Working hours: 8.30am - 5pm, Monday to Friday Job Types: Full-time, Permanent Pay: £26,865.70-£27,682.59 per year Benefits: Company events Cycle to work scheme Employee discount Free parking Life insurance On-site parking Referral programme Ability to commute/relocate: Newton Aycliffe DL5 6AJ: reliably commute or plan to relocate before starting work (required) Work Location: In person
Conversion Rate Optimisation (CRO) Specialist - In-Product Journeys Contract: - 6 months possible extension London: Hybrid 2 days in office Rate: £450 tp 550/ a day Umbrella We are looking for a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This role is central to driving measurable improvements in user acquisition, activation, engagement, and retention through data-driven experimentation, funnel analysis, and personalized journey building. The ideal candidate combines analytical rigour with customer empathy, knows how to translate insights into seamless product experiences, and has the technical acumen to work hand-in-hand with product managers, designers, and engineers. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics. Own the experimentation roadmap across onboarding, upsell flows, feature adoption, and cross-sell opportunities. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with our analytics team to track progress. Journey Building & Mapping Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Collaborate with various marketing functions to align in-product and out-of-product experiences (email, push, etc.). Develop and maintain a journey playbook to ensure consistency across user segments. Insights & Analysis Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. Partner with data teams to segment users and personalise journeys. Provide actionable insights to product, marketing, and engineering teams. Collaboration & Implementation Work closely with product managers, UX/UI designers, and engineers to ship impactful optimisations. Translate test findings into requirements and implementation plans. Advocate for a test-and-learn culture within product squads. Skills & Experience Proven track record in CRO roles, ideally focused on in-product optimisation (SaaS, subscription, or ecommerce experience preferred). Strong expertise with tools like Google Optimize, Optimizely, VWO, Amplitude, Mixpanel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Data literacy: ability to analyse large datasets, run SQL queries, and work with dashboards. Nice to have: web development skills (HTML, CSS, JavaScript) to prototype and implement tests quickly. Attributes Analytical thinker with a bias for action. Comfortable operating at the intersection of product, marketing, and engineering. Strong communication and storytelling skills - able to turn data into clear narratives and recommendations. Growth mindset: thrives in a test-learn-iterate environment. Success Metrics Improved activation and trial-to-paid conversion rates. Increased product adoption and feature utilisation. Reduction of drop-offs at critical funnel stages. Scalable, repeatable testing and optimisation framework embedded into the product org. What We Offer Opportunity to make a direct impact on millions of small businesses using QuickBooks worldwide. A collaborative and inclusive work environment. Competitive compensation and comprehensive benefits. Career growth and learning opportunities in a global tech leader. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Oct 01, 2025
Full time
Conversion Rate Optimisation (CRO) Specialist - In-Product Journeys Contract: - 6 months possible extension London: Hybrid 2 days in office Rate: £450 tp 550/ a day Umbrella We are looking for a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This role is central to driving measurable improvements in user acquisition, activation, engagement, and retention through data-driven experimentation, funnel analysis, and personalized journey building. The ideal candidate combines analytical rigour with customer empathy, knows how to translate insights into seamless product experiences, and has the technical acumen to work hand-in-hand with product managers, designers, and engineers. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics. Own the experimentation roadmap across onboarding, upsell flows, feature adoption, and cross-sell opportunities. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with our analytics team to track progress. Journey Building & Mapping Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Collaborate with various marketing functions to align in-product and out-of-product experiences (email, push, etc.). Develop and maintain a journey playbook to ensure consistency across user segments. Insights & Analysis Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. Partner with data teams to segment users and personalise journeys. Provide actionable insights to product, marketing, and engineering teams. Collaboration & Implementation Work closely with product managers, UX/UI designers, and engineers to ship impactful optimisations. Translate test findings into requirements and implementation plans. Advocate for a test-and-learn culture within product squads. Skills & Experience Proven track record in CRO roles, ideally focused on in-product optimisation (SaaS, subscription, or ecommerce experience preferred). Strong expertise with tools like Google Optimize, Optimizely, VWO, Amplitude, Mixpanel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Data literacy: ability to analyse large datasets, run SQL queries, and work with dashboards. Nice to have: web development skills (HTML, CSS, JavaScript) to prototype and implement tests quickly. Attributes Analytical thinker with a bias for action. Comfortable operating at the intersection of product, marketing, and engineering. Strong communication and storytelling skills - able to turn data into clear narratives and recommendations. Growth mindset: thrives in a test-learn-iterate environment. Success Metrics Improved activation and trial-to-paid conversion rates. Increased product adoption and feature utilisation. Reduction of drop-offs at critical funnel stages. Scalable, repeatable testing and optimisation framework embedded into the product org. What We Offer Opportunity to make a direct impact on millions of small businesses using QuickBooks worldwide. A collaborative and inclusive work environment. Competitive compensation and comprehensive benefits. Career growth and learning opportunities in a global tech leader. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
The Talent Set are delighted to be working with a fantastic International Development charity to find their Digital Marketing Manager. The current role is an initial 6-month fixed term contract. The charity is very flexible, and the current role can be worked fully remotely. Reporting into the Head of Marketing, the Digital Marketing Manager will be data-driven and results focussed to lead their performance marketing activity with a clear focus on generating income, maximising ROI and delivering supporter growth at scale. You will take ownership of core digital channels including Google & Bing Paid Search and Shopping, Google Grant, Display, YouTube, and SEO. Key Responsibilities: Develop and execute a results-driven digital marketing strategy focused on income generation, conversion, and lifetime supporter value. Maximise value from the Google Ad Grant, ensuring full utilisation within grant constraints while delivering measurable results. Build performance-driven channel plans across Paid Search, Shopping, Display, Video, and SEO, aligned to acquisition and revenue targets. Set up, manage, and continuously optimise Paid Search and Shopping campaigns on Google Ads, Google Grant, and Bing Ads with a focus on return on ad spend (ROAS) and cost per acquisition (CPA). Deliver Display and YouTube campaigns via Google Ads, managing targeting, placements, and creative testing. Track and report on key income metrics using GA4, GTM, and UTM tagging, with a focus on ROI, revenue per click, and conversion rates. Analyse data to identify trends, optimise campaigns, and deliver insights to inform wider marketing activity. Work with designers and content creators to brief, review, and optimise assets (copy, creative, landing pages). Collaborate with the marketing, and wider Mary s Meals teams to ensure campaigns support broader objectives. Person Specification: Proven, hands-on experience managing the Google Ad Grant, including understanding grant policies, maximising spend, and drive meaningful traffic and conversions. Extensive experience managing Google & Bing Paid Search campaigns (Search and Shopping formats) that deliver income and strong ROI Strong understanding of and experience with Display and YouTube advertising on the Google Ads platform Solid SEO knowledge including on-page optimisation, content strategy, and technical SEO basics Proficiency with Google Analytics 4 (GA4), Google Tag Manager, and implementing tracking strategies Skilled at creating and interpreting performance reports, analysing user journeys, and making data-led decisions Experience managing and optimising for performance metrics (e.g. ROI, CTR, CPA, ROAS) Strong copywriting skills for paid media and the ability to collaborate with creative and content teams Confident managing budgets, forecasting spend, and ensuring cost-effective delivery whilst optimising for revenue generation To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application. We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Oct 01, 2025
Full time
The Talent Set are delighted to be working with a fantastic International Development charity to find their Digital Marketing Manager. The current role is an initial 6-month fixed term contract. The charity is very flexible, and the current role can be worked fully remotely. Reporting into the Head of Marketing, the Digital Marketing Manager will be data-driven and results focussed to lead their performance marketing activity with a clear focus on generating income, maximising ROI and delivering supporter growth at scale. You will take ownership of core digital channels including Google & Bing Paid Search and Shopping, Google Grant, Display, YouTube, and SEO. Key Responsibilities: Develop and execute a results-driven digital marketing strategy focused on income generation, conversion, and lifetime supporter value. Maximise value from the Google Ad Grant, ensuring full utilisation within grant constraints while delivering measurable results. Build performance-driven channel plans across Paid Search, Shopping, Display, Video, and SEO, aligned to acquisition and revenue targets. Set up, manage, and continuously optimise Paid Search and Shopping campaigns on Google Ads, Google Grant, and Bing Ads with a focus on return on ad spend (ROAS) and cost per acquisition (CPA). Deliver Display and YouTube campaigns via Google Ads, managing targeting, placements, and creative testing. Track and report on key income metrics using GA4, GTM, and UTM tagging, with a focus on ROI, revenue per click, and conversion rates. Analyse data to identify trends, optimise campaigns, and deliver insights to inform wider marketing activity. Work with designers and content creators to brief, review, and optimise assets (copy, creative, landing pages). Collaborate with the marketing, and wider Mary s Meals teams to ensure campaigns support broader objectives. Person Specification: Proven, hands-on experience managing the Google Ad Grant, including understanding grant policies, maximising spend, and drive meaningful traffic and conversions. Extensive experience managing Google & Bing Paid Search campaigns (Search and Shopping formats) that deliver income and strong ROI Strong understanding of and experience with Display and YouTube advertising on the Google Ads platform Solid SEO knowledge including on-page optimisation, content strategy, and technical SEO basics Proficiency with Google Analytics 4 (GA4), Google Tag Manager, and implementing tracking strategies Skilled at creating and interpreting performance reports, analysing user journeys, and making data-led decisions Experience managing and optimising for performance metrics (e.g. ROI, CTR, CPA, ROAS) Strong copywriting skills for paid media and the ability to collaborate with creative and content teams Confident managing budgets, forecasting spend, and ensuring cost-effective delivery whilst optimising for revenue generation To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application. We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Senior Officer Digital Optimisation Salary: £38,999 - £43,105 Contract: Permanent contract Reports to: Head of Digital Fundraising, UK for UNHCR Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model) Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams JOB PURPOSE We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR s testing and optimisation strategy to improve conversion rates and user experience online, including our website, donation pages, and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products. The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees. An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms playing a key part in UNHCR s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life. You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams. Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR work in partnership with displaced communities to deliver emergency relief such as shelter, medical care and life-saving supplies to people fleeing conflict and persecution. We also support education and livelihood opportunities that enable people to rebuild their lives and lead their own solutions over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. Role Responsibilities Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions. Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives. Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary. Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise. Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions. Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation. Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour. Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results. Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly. Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field. Share creative and insights with UK colleagues, global teams, and HQ. Participate in training seminars, workshops, and skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. Personal Attributes and Experience Essential Experience Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector. Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. Experience of using digital channels for lead acquisition and conversion to grow income. Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic. Experience of working with external agencies and suppliers. Essential Skills/Knowledge Experience of using Google Analytics or other web behavioural analytics tools. Experience with experimentation tools like Optimisely or similar. Strong project management and stakeholder management experience. Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences. Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy. Proven proficiency with design principles and tools (Canva/Adobe suite). Able to demonstrate flexibility and do what it takes to get the job done. Understanding of HTML and other coding languages. Able to juggle and prioritise multiple tasks and meeting programme deadlines. Strong presentation, communication (written and verbal) and interpersonal skills. Excellent stakeholder and relationship management. An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication. Desirable Skills/Experience An understanding of digital fundraising practices and principles Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous). Knowledge or experience working with Salesforce (or similar CRM platform). Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms). Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including flexible hours. Please don t be afraid to speak to us about this during initial conversations, so we can explore what s possible. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days annual leave per annum plus 8 bank holidays (pro-rata for part-time working). WeCare Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more. Hybrid home-working model with dedicated Team Days in the office. Toothfairy dental app. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Staff socials. Financial Pension scheme with an employer contribution of 8%. . click apply for full job details
Oct 01, 2025
Full time
Senior Officer Digital Optimisation Salary: £38,999 - £43,105 Contract: Permanent contract Reports to: Head of Digital Fundraising, UK for UNHCR Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model) Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams JOB PURPOSE We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR s testing and optimisation strategy to improve conversion rates and user experience online, including our website, donation pages, and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products. The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees. An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms playing a key part in UNHCR s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life. You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams. Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR work in partnership with displaced communities to deliver emergency relief such as shelter, medical care and life-saving supplies to people fleeing conflict and persecution. We also support education and livelihood opportunities that enable people to rebuild their lives and lead their own solutions over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. Role Responsibilities Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions. Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives. Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary. Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise. Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions. Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation. Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour. Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results. Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly. Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field. Share creative and insights with UK colleagues, global teams, and HQ. Participate in training seminars, workshops, and skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. Personal Attributes and Experience Essential Experience Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector. Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. Experience of using digital channels for lead acquisition and conversion to grow income. Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic. Experience of working with external agencies and suppliers. Essential Skills/Knowledge Experience of using Google Analytics or other web behavioural analytics tools. Experience with experimentation tools like Optimisely or similar. Strong project management and stakeholder management experience. Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences. Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy. Proven proficiency with design principles and tools (Canva/Adobe suite). Able to demonstrate flexibility and do what it takes to get the job done. Understanding of HTML and other coding languages. Able to juggle and prioritise multiple tasks and meeting programme deadlines. Strong presentation, communication (written and verbal) and interpersonal skills. Excellent stakeholder and relationship management. An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication. Desirable Skills/Experience An understanding of digital fundraising practices and principles Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous). Knowledge or experience working with Salesforce (or similar CRM platform). Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms). Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including flexible hours. Please don t be afraid to speak to us about this during initial conversations, so we can explore what s possible. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days annual leave per annum plus 8 bank holidays (pro-rata for part-time working). WeCare Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more. Hybrid home-working model with dedicated Team Days in the office. Toothfairy dental app. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Staff socials. Financial Pension scheme with an employer contribution of 8%. . click apply for full job details
