Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY Outreach Caseworker is responsible for providing trauma-informed outreach, case management, advocacy, and employment support services to individuals facing significant barriers to employment, including homelessness, substance use, mental health challenges, poverty, and social isolation. This role combines community outreach and direct casework support, working alongside participants to reduce barriers, build stability, and move toward meaningful employment, volunteer, and life-skill opportunities. The incumbent will work both in the office and within the community, building trusting relationships with vulnerable individuals while coordinating services, referrals, and individualized case plans. All duties are performed in keeping with The Salvation Army's mission, vision, and values. KEY RESPONSIBILITIES 1. Outreach & Engagement Conduct community-based outreach to individuals experiencing homelessness, housing instability, unemployment, mental health challenges, and substance use concerns Build trusting relationships with participants through consistent, compassionate, non-judgmental presence Meet participants in community settings, shelters, public spaces, partner agencies, and other safe locations Assess immediate needs and connect participants to appropriate supports, including housing, healthcare, addictions services, mental health resources, food security, and income assistance Provide crisis intervention, de-escalation, emotional support, and advocacy as needed Conduct home visits and community visits where appropriate Support outreach events, meal programs, drop-in services, and community-based programming Maintain safety standards for staff and participants during outreach activities. 2. Case Management & Participant Support Conduct intake assessments and determine participant eligibility for programing Develop individualized service plans and employment readiness goals in collaboration with participants Maintain an active caseload and provide ongoing case coordination Document case notes, progress updates, referrals, and participant outcomes in a timely and professional manner Assist participants with applications and documentation, including: housing identification income supports employment programs training opportunities Coordinate referrals to internal and external services Support participants in goal setting, problem solving, and life stabilization Monitor participant progress and adapt service plans as needed Maintain strict confidentiality and professional boundaries. 3. Employment Readiness & Life Skills Support Support participants in developing skills needed for employment and community reintegration Assist with: Resumes Cover letters Job search Interview preparation Workplace readiness Facilitate individual and group sessions related to life skills, confidence building, and employability Support participants in identifying volunteer placements, work experience, and training opportunities Collaborate with community employers and agencies to identify opportunities for participants. 4. Program Administration & Reporting Maintain accurate participant files, case notes, statistics, and program documentation Collect and report data required by funders and The Salvation Army Contribute to monthly, quarterly, and year-end reports Track outcomes related to participant engagement, stabilization, and employment readiness Assist with program development and evaluation Participate in community meetings, case conferences, and stakeholder partnerships 5. Team & Community Collaboration Work collaboratively with staff, volunteers, community partners, and external agencies Participate in team meetings, debriefs, and supervision Help strengthen relationships with community partners, including housing, mental health, addictions, employment, and Indigenous organizations Represent The Salvation Army professionally in the community. QUALIFICATIONS Education Diploma or post-secondary education in Social Services, Human Services, Community Support, or a related field preferred Equivalent education and lived/professional experience may be considered Experience Minimum 2 years related experience in social services, outreach, case management, or community support work Experience working with individuals experiencing homelessness, addictions, mental health challenges, and complex barriers Experience in crisis intervention and de-escalation. Required Skills & Abilities Strong understanding of trauma-informed and participant-centered practice Excellent interpersonal and communication skills Strong organizational and documentation skills Ability to work independently and as part of a team Ability to manage multiple priorities in a dynamic environment Strong professional boundaries and confidentiality practices Compassionate, non-judgmental approach to vulnerable populations Cultural humility and ability to work with diverse populations. Certifications / Requirements Valid First Aid / CPR certification Valid BC Driver's License and access to reliable transportation Satisfactory Criminal Record Check including Vulnerable Sector Check Crisis intervention / Non-violent crisis intervention training is an asset. WORKING CONDITIONS The incumbent's work environment includes both office-based case management duties and community-based outreach responsibilities. This position requires a moderate amount of keyboarding, electronic documentation, and manual record keeping, including the preparation and maintenance of confidential participant files, case notes, reports, and statistics. The incumbent will regularly work in community settings, participant homes, shelters, public spaces, and outdoor environments, and must be prepared to be on the move and working outside in inclement weather conditions, including rain, snow, and extreme seasonal temperatures. The position requires the ability to work independently while remaining part of a collaborative team, establish priorities, manage multiple tasks, respond to urgent situations, and meet deadlines in a fast-paced and often unpredictable environment. Those served by the program may share information and experiences that are highly disturbing in nature, requiring intentional debriefing, consultation, and professional self-regulation. The incumbent may be required to work under the following disagreeable or high-stress conditions: Isolation Monotony Odours Dealing with behavioural challenges Verbal abuse Exposure to emotionally distressing situations Exposure to drugs and alcohol Exposure to bodily fluids and bodily waste Working with individuals experiencing crisis, mental health challenges, or substance use Work schedules that may occasionally affect lifestyle or require flexibility The incumbent may come into contact with individuals who are angry, agitated, vulnerable, or potentially violent, and must be able
Apr 22, 2026
Full time
Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY Outreach Caseworker is responsible for providing trauma-informed outreach, case management, advocacy, and employment support services to individuals facing significant barriers to employment, including homelessness, substance use, mental health challenges, poverty, and social isolation. This role combines community outreach and direct casework support, working alongside participants to reduce barriers, build stability, and move toward meaningful employment, volunteer, and life-skill opportunities. The incumbent will work both in the office and within the community, building trusting relationships with vulnerable individuals while coordinating services, referrals, and individualized case plans. All duties are performed in keeping with The Salvation Army's mission, vision, and values. KEY RESPONSIBILITIES 1. Outreach & Engagement Conduct community-based outreach to individuals experiencing homelessness, housing instability, unemployment, mental health challenges, and substance use concerns Build trusting relationships with participants through consistent, compassionate, non-judgmental presence Meet participants in community settings, shelters, public spaces, partner agencies, and other safe locations Assess immediate needs and connect participants to appropriate supports, including housing, healthcare, addictions services, mental health resources, food security, and income assistance Provide crisis intervention, de-escalation, emotional support, and advocacy as needed Conduct home visits and community visits where appropriate Support outreach events, meal programs, drop-in services, and community-based programming Maintain safety standards for staff and participants during outreach activities. 2. Case Management & Participant Support Conduct intake assessments and determine participant eligibility for programing Develop individualized service plans and employment readiness goals in collaboration with participants Maintain an active caseload and provide ongoing case coordination Document case notes, progress updates, referrals, and participant outcomes in a timely and professional manner Assist participants with applications and documentation, including: housing identification income supports employment programs training opportunities Coordinate referrals to internal and external services Support participants in goal setting, problem solving, and life stabilization Monitor participant progress and adapt service plans as needed Maintain strict confidentiality and professional boundaries. 3. Employment Readiness & Life Skills Support Support participants in developing skills needed for employment and community reintegration Assist with: Resumes Cover letters Job search Interview preparation Workplace readiness Facilitate individual and group sessions related to life skills, confidence building, and employability Support participants in identifying volunteer placements, work experience, and training opportunities Collaborate with community employers and agencies to identify opportunities for participants. 4. Program Administration & Reporting Maintain accurate participant files, case notes, statistics, and program documentation Collect and report data required by funders and The Salvation Army Contribute to monthly, quarterly, and year-end reports Track outcomes related to participant engagement, stabilization, and employment readiness Assist with program development and evaluation Participate in community meetings, case conferences, and stakeholder partnerships 5. Team & Community Collaboration Work collaboratively with staff, volunteers, community partners, and external agencies Participate in team meetings, debriefs, and supervision Help strengthen relationships with community partners, including housing, mental health, addictions, employment, and Indigenous organizations Represent The Salvation Army professionally in the community. QUALIFICATIONS Education Diploma or post-secondary education in Social Services, Human Services, Community Support, or a related field preferred Equivalent education and lived/professional experience may be considered Experience Minimum 2 years related experience in social services, outreach, case management, or community support work Experience working with individuals experiencing homelessness, addictions, mental health challenges, and complex barriers Experience in crisis intervention and de-escalation. Required Skills & Abilities Strong understanding of trauma-informed and participant-centered practice Excellent interpersonal and communication skills Strong organizational and documentation skills Ability to work independently and as part of a team Ability to manage multiple priorities in a dynamic environment Strong professional boundaries and confidentiality practices Compassionate, non-judgmental approach to vulnerable populations Cultural humility and ability to work with diverse populations. Certifications / Requirements Valid First Aid / CPR certification Valid BC Driver's License and access to reliable transportation Satisfactory Criminal Record Check including Vulnerable Sector Check Crisis intervention / Non-violent crisis intervention training is an asset. WORKING CONDITIONS The incumbent's work environment includes both office-based case management duties and community-based outreach responsibilities. This position requires a moderate amount of keyboarding, electronic documentation, and manual record keeping, including the preparation and maintenance of confidential participant files, case notes, reports, and statistics. The incumbent will regularly work in community settings, participant homes, shelters, public spaces, and outdoor environments, and must be prepared to be on the move and working outside in inclement weather conditions, including rain, snow, and extreme seasonal temperatures. The position requires the ability to work independently while remaining part of a collaborative team, establish priorities, manage multiple tasks, respond to urgent situations, and meet deadlines in a fast-paced and often unpredictable environment. Those served by the program may share information and experiences that are highly disturbing in nature, requiring intentional debriefing, consultation, and professional self-regulation. The incumbent may be required to work under the following disagreeable or high-stress conditions: Isolation Monotony Odours Dealing with behavioural challenges Verbal abuse Exposure to emotionally distressing situations Exposure to drugs and alcohol Exposure to bodily fluids and bodily waste Working with individuals experiencing crisis, mental health challenges, or substance use Work schedules that may occasionally affect lifestyle or require flexibility The incumbent may come into contact with individuals who are angry, agitated, vulnerable, or potentially violent, and must be able
As a Recovery Worker you willdeliver specific components of prescribed care packages under the directsupervision of Care Coordinators and Clinical Leads within the CommunityRehabilitation Team. The post holders will provide structured support andpractical assistance to service users in order for them to take control overtheir own lives and engage actively in their own recovery process. We welcomeapplications from people with lived experience of mental health difficulties,and the service encourages the use of the wisdom gained through personallived experience - all candidates must have strong values around recovery,social inclusion and diversity. The posts require you to work with serviceusers of all ages over 18 and to provide a flexible service over 7 daysbetween the hours of 8am and 6pm, Monday to Friday and 9am to 5pm on weekends. Main duties of the job The role of the Recovery Workeris to deliver specific components of prescribed care packages under the directsupervision of Senior Rehabilitation Practitioners and Clinical Leads. The postholder will provide formalised support and assistance to service users in orderfor them to take control over their own lives and engage actively in theirunique recovery process. We welcome applications frompeople with lived experience of mental health difficulties and the serviceencourages the use of thewisdom gained through personal lived experience, to inspire hope in othersand the belief that recovery is possible for all. Within a relationship ofmutuality the peer support model can facilitate and support information sharingto promote choice, self-determination, and opportunities for the fulfilment ofsocially valued roles with connection to local communities. The post holder will be part ofthe Community Rehabilitation Team and will work into the Level 1 and Level 2inpatient units and in the community with service users that present withcomplex needs. The post requireseffective liaison with service users, carers, and other professionals andagencies as required. It will involvethe provision of psychological based care, offering therapeutic time to adefined client group working at all times within the principles of recovery. The service provision is delivered 7days per week between the hours of 8 6pm, the post holder will be required towork flexibly over these hours About us The Complex Psychosis Pathway provides a whole system approach to Mental Health Rehabilitation and Assertive Community Treatment in Leeds, which includes Newsam Ward 5 (Level 2 Rehab & relocating to Parkside Lodge), Asket Croft and Asket House inpatient settings, (Level 1 Rehab),the Community Rehabilitation Team and Assertive Outreach Team. The pathway also includes Rehabilitation practitioners embedded within the Community Hubs providing early rehabilitative and reablement interventions and enabling transitions for service users between Community Services and more intensive Assertive Outreach and Community Rehabilitation Support. These are clinical delivery services. The pathway includes an out of area /Trust case management role and mental health placement reviewer for people with complex psychosis who are placed inLevel 2 rehabilitation Independent Hospitals outside of the Trust or in funded residential placements. In addition, Leeds Recovery College,Arts and Minds and the Volunteers Service are included within the pathway, providing innovative networks supporting social inclusion and a recovery ethos, while continuing to serve the city wide populations of Leeds, LYPFT and care services directorates. Job responsibilities To have good verbal communicationskills and an excellent understanding of how to build rapport with serviceusers, carers and others as required. To work effectively in amultidisciplinary team, and to have a good understanding of individuals roleswithin the team Will need to understand the possiblebarriers in building a good, effective, professional, empathic relationshipwith service users, and to be aware of strategies to help improvecommunications and relationships Will need to understand the importanceof effective communication and liaison with other agencies and professionals. To contribute to the evaluation of careplans by reporting observations accurately and regularly To at all times promote a positiveimage and the good reputation of the Trust. Toestablish a supportive and respectful relationship with service users. Modelpersonal responsibility, self-awareness, self-belief, self-advocacy, andhopefulness via appropriate and timely relating of own recovery story toinspire and instil confidence in peers. Act as apositive role model showing professional and caring attitudes and behaviourtowards other multidisciplinary team members, service users and carers. To maintain communication and linkswith parent organisation if not directly employed through LYPFT To raiseawareness of recovery language with Trust staff by modelling positive strengthsbased, non-discriminatory, non- jargon, non-medicalised language in all areasof work. To maintain accurate records of clientcare in accordance with set timescales, informing senior clinicians of anychanges in the clients health or social care.To contribute to the evaluation of care plans by reporting observationsand interventions accurately and regularly in case notes. Also to make clear written records inrelation to any task or clinical practice that relates to individual scare e.g.liaison with family members. To contribute to the maintenance of atherapeutic environment and to be proactive in developing positive links withinthe community that will enhance the service user experience Communicate in a positive mannertowards individuals and other organisations who encounter the service. To participate in team meetings asrequired to ensure effective communication and running of the team/service. To ensure the diverse needs of our service users and those who meet ourservices are considered and supported. Person Specification Qualifications Fully participates in clinical supervision and mandatory training as required. NVQ 3 in Care or recognisable equivalent or equivalent experience or be willing to undertake such training or experience of working with a range of service users with complex mental health needs and or has personal lived experience. Experience Experience of working with a range of service users with complex mental health needs. Will show a good level of knowledge about community resources and how to help service users access them. To work on a one-to-one basis with clients in their own homes and / or community settings without constant, direct live supervision. A good level of understanding of the recovery model and its application to care packages. To respond well in a crisis situation and understands the need to record/report such situations accurately to senior staff within the team. Understands medication and side effects, also support people to explore options, ask questions and be better informed. Fully participates in clinical supervision and mandatory training as required. NVQ 3 in Care/recognisable equivalent or equivalent experience or be willing to undertake such training or experience of working with a range of service users with complex mental health needs and /or has personal lived experience. Understands the importance of holistic and therapeutic care and the role this plays in individuals personal recovery. Understands medication and side effects, also support people to explore options, ask questions and be better informed. To be service user focused/client centred in your approach. To be organized and adaptable, creative, and resourceful in a range of areas. To provide support for the team as required and under the direction of the senior team members. To deliver care which is designed to minimize risk behaviour. Has experience of working with diverse populations and values the work associated to promoting diversity and social inclusion. To participate in decision making processes and carry out agreed plans of care. To manage your own time effectively. To be involved in the process of personal development and supervision. To participate in regular individual and peer supervision. To use initiative by referring appropriate issues in a timely manner to a Senior team members/clinical lead. Involvement in the process of effective risk management including assessment, planning, intervention, and on-going monitoring of risk factors. To carry out tasks relating to an individuals care package under the direction of senior team members such as rehabilitation practitioners. IT literacy skills and the ability to work on electronic care records. The post requires the holder to be able to travel across various city-wide sites. Car driver is desirable. To be able to perform moving and handling interventions in line with trust policy. Participation in the delivery of care plan including attendance and contribution within the meeting and the subsequent care plan. To promote social inclusion for clients by facilitating and supporting access to a variety of community-based opportunities including work, social groups, education, spiritual pursuits, leisure activities to ensure holistic well-being. To support the Community Rehabilitation Team and wider Complex Psychosis Pathway workforce in co-facilitating community-based groups accessed by service users across the whole service . click apply for full job details
Apr 22, 2026
Full time
As a Recovery Worker you willdeliver specific components of prescribed care packages under the directsupervision of Care Coordinators and Clinical Leads within the CommunityRehabilitation Team. The post holders will provide structured support andpractical assistance to service users in order for them to take control overtheir own lives and engage actively in their own recovery process. We welcomeapplications from people with lived experience of mental health difficulties,and the service encourages the use of the wisdom gained through personallived experience - all candidates must have strong values around recovery,social inclusion and diversity. The posts require you to work with serviceusers of all ages over 18 and to provide a flexible service over 7 daysbetween the hours of 8am and 6pm, Monday to Friday and 9am to 5pm on weekends. Main duties of the job The role of the Recovery Workeris to deliver specific components of prescribed care packages under the directsupervision of Senior Rehabilitation Practitioners and Clinical Leads. The postholder will provide formalised support and assistance to service users in orderfor them to take control over their own lives and engage actively in theirunique recovery process. We welcome applications frompeople with lived experience of mental health difficulties and the serviceencourages the use of thewisdom gained through personal lived experience, to inspire hope in othersand the belief that recovery is possible for all. Within a relationship ofmutuality the peer support model can facilitate and support information sharingto promote choice, self-determination, and opportunities for the fulfilment ofsocially valued roles with connection to local communities. The post holder will be part ofthe Community Rehabilitation Team and will work into the Level 1 and Level 2inpatient units and in the community with service users that present withcomplex needs. The post requireseffective liaison with service users, carers, and other professionals andagencies as required. It will involvethe provision of psychological based care, offering therapeutic time to adefined client group working at all times within the principles of recovery. The service provision is delivered 7days per week between the hours of 8 6pm, the post holder will be required towork flexibly over these hours About us The Complex Psychosis Pathway provides a whole system approach to Mental Health Rehabilitation and Assertive Community Treatment in Leeds, which includes Newsam Ward 5 (Level 2 Rehab & relocating to Parkside Lodge), Asket Croft and Asket House inpatient settings, (Level 1 Rehab),the Community Rehabilitation Team and Assertive Outreach Team. The pathway also includes Rehabilitation practitioners embedded within the Community Hubs providing early rehabilitative and reablement interventions and enabling transitions for service users between Community Services and more intensive Assertive Outreach and Community Rehabilitation Support. These are clinical delivery services. The pathway includes an out of area /Trust case management role and mental health placement reviewer for people with complex psychosis who are placed inLevel 2 rehabilitation Independent Hospitals outside of the Trust or in funded residential placements. In addition, Leeds Recovery College,Arts and Minds and the Volunteers Service are included within the pathway, providing innovative networks supporting social inclusion and a recovery ethos, while continuing to serve the city wide populations of Leeds, LYPFT and care services directorates. Job responsibilities To have good verbal communicationskills and an excellent understanding of how to build rapport with serviceusers, carers and others as required. To work effectively in amultidisciplinary team, and to have a good understanding of individuals roleswithin the team Will need to understand the possiblebarriers in building a good, effective, professional, empathic relationshipwith service users, and to be aware of strategies to help improvecommunications and relationships Will need to understand the importanceof effective communication and liaison with other agencies and professionals. To contribute to the evaluation of careplans by reporting observations accurately and regularly To at all times promote a positiveimage and the good reputation of the Trust. Toestablish a supportive and respectful relationship with service users. Modelpersonal responsibility, self-awareness, self-belief, self-advocacy, andhopefulness via appropriate and timely relating of own recovery story toinspire and instil confidence in peers. Act as apositive role model showing professional and caring attitudes and behaviourtowards other multidisciplinary team members, service users and carers. To maintain communication and linkswith parent organisation if not directly employed through LYPFT To raiseawareness of recovery language with Trust staff by modelling positive strengthsbased, non-discriminatory, non- jargon, non-medicalised language in all areasof work. To maintain accurate records of clientcare in accordance with set timescales, informing senior clinicians of anychanges in the clients health or social care.To contribute to the evaluation of care plans by reporting observationsand interventions accurately and regularly in case notes. Also to make clear written records inrelation to any task or clinical practice that relates to individual scare e.g.liaison with family members. To contribute to the maintenance of atherapeutic environment and to be proactive in developing positive links withinthe community that will enhance the service user experience Communicate in a positive mannertowards individuals and other organisations who encounter the service. To participate in team meetings asrequired to ensure effective communication and running of the team/service. To ensure the diverse needs of our service users and those who meet ourservices are considered and supported. Person Specification Qualifications Fully participates in clinical supervision and mandatory training as required. NVQ 3 in Care or recognisable equivalent or equivalent experience or be willing to undertake such training or experience of working with a range of service users with complex mental health needs and or has personal lived experience. Experience Experience of working with a range of service users with complex mental health needs. Will show a good level of knowledge about community resources and how to help service users access them. To work on a one-to-one basis with clients in their own homes and / or community settings without constant, direct live supervision. A good level of understanding of the recovery model and its application to care packages. To respond well in a crisis situation and understands the need to record/report such situations accurately to senior staff within the team. Understands medication and side effects, also support people to explore options, ask questions and be better informed. Fully participates in clinical supervision and mandatory training as required. NVQ 3 in Care/recognisable equivalent or equivalent experience or be willing to undertake such training or experience of working with a range of service users with complex mental health needs and /or has personal lived experience. Understands the importance of holistic and therapeutic care and the role this plays in individuals personal recovery. Understands medication and side effects, also support people to explore options, ask questions and be better informed. To be service user focused/client centred in your approach. To be organized and adaptable, creative, and resourceful in a range of areas. To provide support for the team as required and under the direction of the senior team members. To deliver care which is designed to minimize risk behaviour. Has experience of working with diverse populations and values the work associated to promoting diversity and social inclusion. To participate in decision making processes and carry out agreed plans of care. To manage your own time effectively. To be involved in the process of personal development and supervision. To participate in regular individual and peer supervision. To use initiative by referring appropriate issues in a timely manner to a Senior team members/clinical lead. Involvement in the process of effective risk management including assessment, planning, intervention, and on-going monitoring of risk factors. To carry out tasks relating to an individuals care package under the direction of senior team members such as rehabilitation practitioners. IT literacy skills and the ability to work on electronic care records. The post requires the holder to be able to travel across various city-wide sites. Car driver is desirable. To be able to perform moving and handling interventions in line with trust policy. Participation in the delivery of care plan including attendance and contribution within the meeting and the subsequent care plan. To promote social inclusion for clients by facilitating and supporting access to a variety of community-based opportunities including work, social groups, education, spiritual pursuits, leisure activities to ensure holistic well-being. To support the Community Rehabilitation Team and wider Complex Psychosis Pathway workforce in co-facilitating community-based groups accessed by service users across the whole service . click apply for full job details
Salary: £33,000 per annum pro rata Hours: 22.5 hours over 3 days per week, must be available to work Tuesdays Contract Type: Permanent Location: Birmingham Reports to: Senior Suicide Prevention Therapist THE CHARITY Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle. James Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn t find it. James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James Place will be in a space where they feel valued and respected. We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 5,100 men who might otherwise have been unable to access the support they desperately need. In early 2026 we will be opening our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands. THE OPPORTUNITY We are expanding our newly established team of clinicians to deliver our clinical proven intervention at our new James Place centre in Birmingham. As a Suicide Prevention Therapist, you will be an experienced mental health professional or therapist with demonstrable interest in suicide prevention. You will support men who are experiencing a suicidal crisis and their supporter(s), delivering our unique intervention and co-producing effective safety plans to maintain their safety. Successful applicants will be joining a new team at a pivotal time and will have the opportunity to shape the local culture at James Place Birmingham. Training and support will be provided by the Head of Centre in Birmingham and the wider James Place team. KEY RESPONSIBILITIES Clinical Conduct initial Welcome Assessments with men in a suicidal crisis, assessing risk and the suitability of the James Place intervention and co-producing effective safety plans Deliver our therapeutic intervention, building trust and exploring the reasons for crisis Use the Lay Your Cards on the Table intervention to encourage men to talk about and explore their feelings, attitudes and behaviours and develop positive coping strategies Take full clinical responsibility of the men under James Place care, as a member of the clinical team and in consultation with Senior Suicide Prevention Therapist and Head of Centre when needed Escalate care to appropriate services when necessary, including emergency services and secondary mental health teams Deliver one-off guidance sessions to supporters of men under the James Place care Work collaboratively with other professionals to coordinate comprehensive care Demonstrate self-awareness and regularly dedicate time and space, inside and outside of work, to keeping yourself well Undergo clinical supervision with a qualified supervisor to reflect on clinical work and raise any issues or concerns arising from work Remain up to date with developments in law, theories and research Engage in peer support sessions, caseload discussions and Reflective Practice with the team Contribute to an environment in which confidentiality, privacy and dignity are respected and be clear with clients about limits of confidentiality Maintain confidentiality and adhere to ethical standards Complete session notes in a timely and effective manner Participate in continuous professional development and engage in training provided both internally and externally Support the Clinical Administration team as and when necessary Support with the creation and facilitation of a Peer Support Group once James Place Birmingham is well-established Outreach and Engagement Support the local management team to increase contact with local community organisations able to refer to us or offer move on support for men completing our intervention Support the fundraising team to bring potential supporters into our building and showcase our work, including the facilitation of events Values Demonstrate commitment to the James Place values of Focus, Bravery, Respect, Compassion, Professionalism, Collaboration and Hope through all aspects of work PERSON SPECIFICATION The role requires someone with a relevant qualification who can confidently support men experiencing a suicidal crisis. You will need to be able to effectively conduct risk assessments and deliver our clinically proven therapeutic intervention to ensure client safety. Strong therapeutic communication, the ability to work autonomously and teamwork skills are also essential to this role, as well as the ability to build trust and hope. Essential Qualification(s) A Core Profession such as Mental Health Nurse, Occupational Therapist or Social Worker, counselling or practitioner psychologist registered with NMC, HCPC, or Social Work England or Accreditation as a psychological therapist, psychotherapist, or counsellor registered with BACP, UKCP, BABCP or equivalent, or have completed training and awaiting accreditation You must hold a relevant qualification to be considered for this role. Knowledge, Skills and Experience Demonstrable experience working with adults experiencing acute psychological distress Demonstrable knowledge of social and other factors which could lead to suicidal thinking and actions Demonstrable knowledge of the factors contributing to male suicide Evidence of being able to deliver a therapeutic session and work in a therapeutic environment Effective communication skills (both written and verbal) Good interpersonal skills with the ability to manage difficult situations Ability to assess, plan, implement and evaluate therapeutic interventions An ability to collaborate with clients in the development of a person centred, individual intervention plan An ability to engage clients in the intervention plan, overcoming barriers to communication Ability to conduct effective risk assessments and collaborative safety plans with men who are presenting with high risk of suicide, or be willing and able to learn how to do so Ability to identify if the James Place service is not adequate to maintain the person s safety and facilitate rapid transfer to the most appropriate service Ability to maintain boundaries within a time-limited intervention Ability to work as an effective team member Ability to manage and prioritise own workload, using own initiative and confidence in decision making Strong time management Ability to maintain up to date client records in line with James Place standards Ability to maintain own personal safety and the safety of others within the centre Knowledge and understanding of Safeguarding Procedures Values Commitment to clinical supervision Ability to engage with James Place values Ability to promote people s equality, diversity and rights Ability to work collaboratively and demonstrate commitment to co-production Ability to be transparent, honest and show discretion when needed Commitment to suicide prevention and working with men in a suicidal crisis WE OFFER A 7% employer contributory pension scheme Family friendly policies Death in service insurance scheme 25 days plus bank holidays leave entitlement (FTE), including enhanced holiday allowance with incremental rises after qualifying period LEARN MORE If you would like to learn more about working for James' Place, sign up to our online recruitment information session on Wednesday 8th April at 6:30pm - 7:15pm HOW TO APPLY To apply, please use the online application system to submit your CV detailing your experience, roles and responsibilities, and answer the three screening questions. Please note, you do not need to upload a cover letter for this role. If you have any queries or experience challenges with the application process, please contact us directly. Closing date: Friday 1st May, 5pm Interviews are expected to be held in person on 12th and 13th May. Our aim is to recruit a team of clinicians who are representative of the communities of men who will access treatment at James' Place Birmingham. We particularly encourage applications from underrepresented groups and those who have experience in delivering therapy within culturally diverse communities, particularly in widely spoken languages within those communities. James Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant . click apply for full job details
Apr 21, 2026
Full time
Salary: £33,000 per annum pro rata Hours: 22.5 hours over 3 days per week, must be available to work Tuesdays Contract Type: Permanent Location: Birmingham Reports to: Senior Suicide Prevention Therapist THE CHARITY Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle. James Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn t find it. James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James Place will be in a space where they feel valued and respected. We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 5,100 men who might otherwise have been unable to access the support they desperately need. In early 2026 we will be opening our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands. THE OPPORTUNITY We are expanding our newly established team of clinicians to deliver our clinical proven intervention at our new James Place centre in Birmingham. As a Suicide Prevention Therapist, you will be an experienced mental health professional or therapist with demonstrable interest in suicide prevention. You will support men who are experiencing a suicidal crisis and their supporter(s), delivering our unique intervention and co-producing effective safety plans to maintain their safety. Successful applicants will be joining a new team at a pivotal time and will have the opportunity to shape the local culture at James Place Birmingham. Training and support will be provided by the Head of Centre in Birmingham and the wider James Place team. KEY RESPONSIBILITIES Clinical Conduct initial Welcome Assessments with men in a suicidal crisis, assessing risk and the suitability of the James Place intervention and co-producing effective safety plans Deliver our therapeutic intervention, building trust and exploring the reasons for crisis Use the Lay Your Cards on the Table intervention to encourage men to talk about and explore their feelings, attitudes and behaviours and develop positive coping strategies Take full clinical responsibility of the men under James Place care, as a member of the clinical team and in consultation with Senior Suicide Prevention Therapist and Head of Centre when needed Escalate care to appropriate services when necessary, including emergency services and secondary mental health teams Deliver one-off guidance sessions to supporters of men under the James Place care Work collaboratively with other professionals to coordinate comprehensive care Demonstrate self-awareness and regularly dedicate time and space, inside and outside of work, to keeping yourself well Undergo clinical supervision with a qualified supervisor to reflect on clinical work and raise any issues or concerns arising from work Remain up to date with developments in law, theories and research Engage in peer support sessions, caseload discussions and Reflective Practice with the team Contribute to an environment in which confidentiality, privacy and dignity are respected and be clear with clients about limits of confidentiality Maintain confidentiality and adhere to ethical standards Complete session notes in a timely and effective manner Participate in continuous professional development and engage in training provided both internally and externally Support the Clinical Administration team as and when necessary Support with the creation and facilitation of a Peer Support Group once James Place Birmingham is well-established Outreach and Engagement Support the local management team to increase contact with local community organisations able to refer to us or offer move on support for men completing our intervention Support the fundraising team to bring potential supporters into our building and showcase our work, including the facilitation of events Values Demonstrate commitment to the James Place values of Focus, Bravery, Respect, Compassion, Professionalism, Collaboration and Hope through all aspects of work PERSON SPECIFICATION The role requires someone with a relevant qualification who can confidently support men experiencing a suicidal crisis. You will need to be able to effectively conduct risk assessments and deliver our clinically proven therapeutic intervention to ensure client safety. Strong therapeutic communication, the ability to work autonomously and teamwork skills are also essential to this role, as well as the ability to build trust and hope. Essential Qualification(s) A Core Profession such as Mental Health Nurse, Occupational Therapist or Social Worker, counselling or practitioner psychologist registered with NMC, HCPC, or Social Work England or Accreditation as a psychological therapist, psychotherapist, or counsellor registered with BACP, UKCP, BABCP or equivalent, or have completed training and awaiting accreditation You must hold a relevant qualification to be considered for this role. Knowledge, Skills and Experience Demonstrable experience working with adults experiencing acute psychological distress Demonstrable knowledge of social and other factors which could lead to suicidal thinking and actions Demonstrable knowledge of the factors contributing to male suicide Evidence of being able to deliver a therapeutic session and work in a therapeutic environment Effective communication skills (both written and verbal) Good interpersonal skills with the ability to manage difficult situations Ability to assess, plan, implement and evaluate therapeutic interventions An ability to collaborate with clients in the development of a person centred, individual intervention plan An ability to engage clients in the intervention plan, overcoming barriers to communication Ability to conduct effective risk assessments and collaborative safety plans with men who are presenting with high risk of suicide, or be willing and able to learn how to do so Ability to identify if the James Place service is not adequate to maintain the person s safety and facilitate rapid transfer to the most appropriate service Ability to maintain boundaries within a time-limited intervention Ability to work as an effective team member Ability to manage and prioritise own workload, using own initiative and confidence in decision making Strong time management Ability to maintain up to date client records in line with James Place standards Ability to maintain own personal safety and the safety of others within the centre Knowledge and understanding of Safeguarding Procedures Values Commitment to clinical supervision Ability to engage with James Place values Ability to promote people s equality, diversity and rights Ability to work collaboratively and demonstrate commitment to co-production Ability to be transparent, honest and show discretion when needed Commitment to suicide prevention and working with men in a suicidal crisis WE OFFER A 7% employer contributory pension scheme Family friendly policies Death in service insurance scheme 25 days plus bank holidays leave entitlement (FTE), including enhanced holiday allowance with incremental rises after qualifying period LEARN MORE If you would like to learn more about working for James' Place, sign up to our online recruitment information session on Wednesday 8th April at 6:30pm - 7:15pm HOW TO APPLY To apply, please use the online application system to submit your CV detailing your experience, roles and responsibilities, and answer the three screening questions. Please note, you do not need to upload a cover letter for this role. If you have any queries or experience challenges with the application process, please contact us directly. Closing date: Friday 1st May, 5pm Interviews are expected to be held in person on 12th and 13th May. Our aim is to recruit a team of clinicians who are representative of the communities of men who will access treatment at James' Place Birmingham. We particularly encourage applications from underrepresented groups and those who have experience in delivering therapy within culturally diverse communities, particularly in widely spoken languages within those communities. James Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant . click apply for full job details
Stop Domestic Abuse is a trauma informed organisation; the work we do to support those effected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you d like to talk to us about this, please get in touch. Location: Southampton Salary: £25,750 - £26,383 Hours per week: 37.5 Contract Type: Permanent Reference Number: STOPDA837 Main Purpose and Scope of the Job: Co-Ordinate an individual package of target hardening for clients using Stop Domestic Abuse services which is informed by a full risk assessment, the type and condition of the property and the needs and circumstances of the individual household. Working collaboratively with existing target hardening schemes within the city including Southampton City Council s Dove scheme and similar offers from other social landlords and The Blue Lamp Trust. Participating and contributing in awareness-raising campaigns of domestic abuse issues locally in liaison with local multi agency partnerships, and to participate in training events. Remaining up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice. Maintaining accurate and confidential records using our secure web-based case management database and contribute to monitoring information for the service by ensuring that evaluation information is properly recorded What We Offer: Time off and Flexibility: - 25 days annual leave plus bank holidays (Increasing with service) - Birthday day off - Child s first day of school off - Option to purchase up to 10 additional days leave per year - Flexible and hybrid working - Protected time of up to one hour each month Family-Friendly Benefits: - Enhanced Maternity, Paternity, Shared Parental and Adoption leave - IVF Leave Health and Wellbeing: - Westfield Health Healthcare Cashback Plan (after probation) - Westfield Health Personal Health Insurance (after 2 years service) - Employee Assistance Programme - Eye care vouchers - Cycle to Work Scheme About Stop Domestic Abuse: Stop Domestic Abuse is a proud women-led organisation supporting victims and survivors of domestic violence and abuse across Portsmouth and Hampshire. Our vision is a world without domestic abuse, and we work to ensure that it s everyone s business. We provide refuge and community-based support, delivering in a trauma-informed way for adults, children and young people, tailored to individual needs. Our 19 refuges offer safe, welcoming homes, and across our services we provide one-to-one support and group activities to help improve their safety and to meet others with similar experiences. We support children process their experiences and help regain a sense of safety. Our UP2U programmes support those seeking to change abusive behaviours, and we also offer specialist support for victims of stalking. We also deliver training to professionals, including the hair and beauty industry, to recognise domestic abuse and connect people to specialist support services. Our Values: Equality, Openness, Honesty, Respect for individual dignity and diversity, Empowering women and children, and Care and Compassion are at the heart of everything we do. By committing to these values, we aim to significantly improve the lives of those we support and work towards our vision of a world without domestic abuse.
Apr 18, 2026
Full time
Stop Domestic Abuse is a trauma informed organisation; the work we do to support those effected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you d like to talk to us about this, please get in touch. Location: Southampton Salary: £25,750 - £26,383 Hours per week: 37.5 Contract Type: Permanent Reference Number: STOPDA837 Main Purpose and Scope of the Job: Co-Ordinate an individual package of target hardening for clients using Stop Domestic Abuse services which is informed by a full risk assessment, the type and condition of the property and the needs and circumstances of the individual household. Working collaboratively with existing target hardening schemes within the city including Southampton City Council s Dove scheme and similar offers from other social landlords and The Blue Lamp Trust. Participating and contributing in awareness-raising campaigns of domestic abuse issues locally in liaison with local multi agency partnerships, and to participate in training events. Remaining up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice. Maintaining accurate and confidential records using our secure web-based case management database and contribute to monitoring information for the service by ensuring that evaluation information is properly recorded What We Offer: Time off and Flexibility: - 25 days annual leave plus bank holidays (Increasing with service) - Birthday day off - Child s first day of school off - Option to purchase up to 10 additional days leave per year - Flexible and hybrid working - Protected time of up to one hour each month Family-Friendly Benefits: - Enhanced Maternity, Paternity, Shared Parental and Adoption leave - IVF Leave Health and Wellbeing: - Westfield Health Healthcare Cashback Plan (after probation) - Westfield Health Personal Health Insurance (after 2 years service) - Employee Assistance Programme - Eye care vouchers - Cycle to Work Scheme About Stop Domestic Abuse: Stop Domestic Abuse is a proud women-led organisation supporting victims and survivors of domestic violence and abuse across Portsmouth and Hampshire. Our vision is a world without domestic abuse, and we work to ensure that it s everyone s business. We provide refuge and community-based support, delivering in a trauma-informed way for adults, children and young people, tailored to individual needs. Our 19 refuges offer safe, welcoming homes, and across our services we provide one-to-one support and group activities to help improve their safety and to meet others with similar experiences. We support children process their experiences and help regain a sense of safety. Our UP2U programmes support those seeking to change abusive behaviours, and we also offer specialist support for victims of stalking. We also deliver training to professionals, including the hair and beauty industry, to recognise domestic abuse and connect people to specialist support services. Our Values: Equality, Openness, Honesty, Respect for individual dignity and diversity, Empowering women and children, and Care and Compassion are at the heart of everything we do. By committing to these values, we aim to significantly improve the lives of those we support and work towards our vision of a world without domestic abuse.
We're recruiting an experienced Homeless Intervention Officer to join a busy local authority housing service, supporting the delivery of a proactive homelessness prevention and relief function. This is a frontline, statutory role focused on early intervention, preventing homelessness and managing crisis cases. You will work directly with vulnerable residents, carrying out assessments, making legal decisions and delivering tailored housing solutions in line with current legislation. The Role - Triage new homelessness approaches, providing advice and early intervention to prevent homelessness - Conduct full homelessness assessments and determine duties in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017 - Develop and manage Personalised Housing Plans, taking all reasonable steps to prevent or relieve homelessness - Make and review statutory homeless decisions, ensuring compliance with legislation and mitigating risk of legal challenge - Assess eligibility for temporary accommodation and support placements into suitable housing options - Carry out detailed interviews, including home visits, to assess housing and support needs - Work collaboratively with landlords, agents, family members and partner agencies to resolve housing issues - Manage complex cases involving safeguarding, domestic abuse, mental health and vulnerable households - Provide advice on a full range of housing options including private rented sector, hostels and social housing - Maintain accurate case records, reports and system updates in line with policy and GDPR requirements - Liaise closely with Temporary Accommodation teams to support move-on into settled housing - Refer cases to specialist services including outreach, mental health and support providers where required - Keep up to date with relevant legislation, case law and best practice to inform decision-making Key Requirements - Experience working in a homelessness, housing options or prevention role within a local authority - Strong knowledge of homelessness legislation including Housing Act 1996 and Homelessness Reduction Act 2017 - Experience making or supporting statutory homelessness decisions - Ability to manage complex and high-risk cases involving vulnerable residents - Experience developing and managing Personalised Housing Plans - Strong communication skills, with the ability to handle difficult conversations sensitively - Experience working collaboratively with internal teams and external partners - Ability to manage a busy caseload and prioritise effectively - Strong IT skills and experience maintaining accurate case records What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Homelessness Officers and Prevention Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 18, 2026
Contractor
We're recruiting an experienced Homeless Intervention Officer to join a busy local authority housing service, supporting the delivery of a proactive homelessness prevention and relief function. This is a frontline, statutory role focused on early intervention, preventing homelessness and managing crisis cases. You will work directly with vulnerable residents, carrying out assessments, making legal decisions and delivering tailored housing solutions in line with current legislation. The Role - Triage new homelessness approaches, providing advice and early intervention to prevent homelessness - Conduct full homelessness assessments and determine duties in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017 - Develop and manage Personalised Housing Plans, taking all reasonable steps to prevent or relieve homelessness - Make and review statutory homeless decisions, ensuring compliance with legislation and mitigating risk of legal challenge - Assess eligibility for temporary accommodation and support placements into suitable housing options - Carry out detailed interviews, including home visits, to assess housing and support needs - Work collaboratively with landlords, agents, family members and partner agencies to resolve housing issues - Manage complex cases involving safeguarding, domestic abuse, mental health and vulnerable households - Provide advice on a full range of housing options including private rented sector, hostels and social housing - Maintain accurate case records, reports and system updates in line with policy and GDPR requirements - Liaise closely with Temporary Accommodation teams to support move-on into settled housing - Refer cases to specialist services including outreach, mental health and support providers where required - Keep up to date with relevant legislation, case law and best practice to inform decision-making Key Requirements - Experience working in a homelessness, housing options or prevention role within a local authority - Strong knowledge of homelessness legislation including Housing Act 1996 and Homelessness Reduction Act 2017 - Experience making or supporting statutory homelessness decisions - Ability to manage complex and high-risk cases involving vulnerable residents - Experience developing and managing Personalised Housing Plans - Strong communication skills, with the ability to handle difficult conversations sensitively - Experience working collaboratively with internal teams and external partners - Ability to manage a busy caseload and prioritise effectively - Strong IT skills and experience maintaining accurate case records What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Homelessness Officers and Prevention Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
# Hospital Liaison Recovery Worker Job IntroductionAt Turning Point we provide services across the whole country which delivers end to end drug and alcohol treatment and support, family services, housing advice and support for those in contact with the criminal justice system, needle exchange system, and custody outreach. We are a specialist in delivering whole treatment system approaches across cities and county areas, which has led to the reduction in people falling through gaps between services and delivers improved outcomes.An exciting opportunity has arisen to join Horizons, a vibrant new partnership delivering substance use treatment and recovery services in Bristol. Horizons is delivered in partnership between Turning Point, Bristol Drugs Project, and seven other local and national partners. The partnership combines Turning Point's experience as an outstanding national substance use provider together with Bristol Drugs Project's long history of excellent service delivery in the city. As a Hospital Liaison Recovery Worker, based within our North Bristol hub, you'll make a real difference in the community and to their lives as you develop the personal, flexible and realistic support packages they need to help turn things around.The salary scale for our Recovery Worker roles is between £25,116 - £29,383. See our full salary scale below. Starting salary will be dependant on experience with annual pay progression up to scale point 5. 1 £25,870 2 £26,905 3 £27,981 4 £29,101 5 £30,265 You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths.Whether you are looking to progress into a management and leadership role or to be a specialist in your field as an Advanced Substance Use Practitioner at Turning point we will support and encourage you on your career journey. Role ResponsibilityThis role will work closely with our hospital and primary care partners to provide effective engagement and support to people being referred through hospital liaison, as well as individuals who require additional help and support due to co-existing physical and mental health needs.Recovery workers act as 'key workers' to a caseload of service users, supporting them to decide their goals around treatment and develop plans to achieve these. The role includes maintaining regular face to face contact with your clients, offering advice, information and psycho-social interventions as well as providing assessments, risk management planning and working closely with our clinical staff around prescribing needs and partner agencies. No day is the same in this role but an ability to communicate effectively with a range or service users and colleagues, an ability to manage different tasks and a commitment to Turning Point values are essential. You may have lived experience of substance Use/mental health/homelessness (self or a significant other), come with experience supporting people in health and social care or just have a keen interest in supporting this group; if your values are right, we have a role for everyone. The Ideal CandidateYou'll understand substance use and the challenges and opportunities for individuals on a recovery journey. However, we also recognise that many people have transferrable skills from other backgrounds such as mental health, housing or other health and social care provision. The role is varied, so flexibility, an ability to work dynamically on a one to one and group basis and knowledge of relapse and other barriers to recovery will be vital but we can help to shape these skills where needed. We also look for candidates with excellent communication skills and who share our values as an organisation.We value individual creativity and initiative and, whatever your role, you will be fully involved in identifying opportunities to improve the quality of our services and the service user experience. Your ideas will be listened to and your suggestions implemented wherever possible. You will be supported in your role by extensive training to help develop your skills. Our learning culture encourages everyone to stay on top of the latest developments in their field and helps drive service improvement.A background in hospital care, primary care, or mental health would be advantageous As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package:25 days' paid holiday a year + Bank Holidays, increasing with each year of service up to 27 days + Bank Holidays. Plus the option to buy additional holidays and spread the cost.Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees .We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.Turning Point Attached documents Salary Starting salary £25,870 with annual pay progression up to £30,265 Frequency Annual Job Reference turningp/NORTH/12896 Contract Type Full Time Closing Date 28 April, 2026 Job Category Recovery Work Business Unit Substance Use Location Bristol, United Kingdom Posted on 14 April, 2026 Contract Details 37 hours Working Hours 37 hours per week Spread the word
Apr 17, 2026
Full time
# Hospital Liaison Recovery Worker Job IntroductionAt Turning Point we provide services across the whole country which delivers end to end drug and alcohol treatment and support, family services, housing advice and support for those in contact with the criminal justice system, needle exchange system, and custody outreach. We are a specialist in delivering whole treatment system approaches across cities and county areas, which has led to the reduction in people falling through gaps between services and delivers improved outcomes.An exciting opportunity has arisen to join Horizons, a vibrant new partnership delivering substance use treatment and recovery services in Bristol. Horizons is delivered in partnership between Turning Point, Bristol Drugs Project, and seven other local and national partners. The partnership combines Turning Point's experience as an outstanding national substance use provider together with Bristol Drugs Project's long history of excellent service delivery in the city. As a Hospital Liaison Recovery Worker, based within our North Bristol hub, you'll make a real difference in the community and to their lives as you develop the personal, flexible and realistic support packages they need to help turn things around.The salary scale for our Recovery Worker roles is between £25,116 - £29,383. See our full salary scale below. Starting salary will be dependant on experience with annual pay progression up to scale point 5. 1 £25,870 2 £26,905 3 £27,981 4 £29,101 5 £30,265 You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths.Whether you are looking to progress into a management and leadership role or to be a specialist in your field as an Advanced Substance Use Practitioner at Turning point we will support and encourage you on your career journey. Role ResponsibilityThis role will work closely with our hospital and primary care partners to provide effective engagement and support to people being referred through hospital liaison, as well as individuals who require additional help and support due to co-existing physical and mental health needs.Recovery workers act as 'key workers' to a caseload of service users, supporting them to decide their goals around treatment and develop plans to achieve these. The role includes maintaining regular face to face contact with your clients, offering advice, information and psycho-social interventions as well as providing assessments, risk management planning and working closely with our clinical staff around prescribing needs and partner agencies. No day is the same in this role but an ability to communicate effectively with a range or service users and colleagues, an ability to manage different tasks and a commitment to Turning Point values are essential. You may have lived experience of substance Use/mental health/homelessness (self or a significant other), come with experience supporting people in health and social care or just have a keen interest in supporting this group; if your values are right, we have a role for everyone. The Ideal CandidateYou'll understand substance use and the challenges and opportunities for individuals on a recovery journey. However, we also recognise that many people have transferrable skills from other backgrounds such as mental health, housing or other health and social care provision. The role is varied, so flexibility, an ability to work dynamically on a one to one and group basis and knowledge of relapse and other barriers to recovery will be vital but we can help to shape these skills where needed. We also look for candidates with excellent communication skills and who share our values as an organisation.We value individual creativity and initiative and, whatever your role, you will be fully involved in identifying opportunities to improve the quality of our services and the service user experience. Your ideas will be listened to and your suggestions implemented wherever possible. You will be supported in your role by extensive training to help develop your skills. Our learning culture encourages everyone to stay on top of the latest developments in their field and helps drive service improvement.A background in hospital care, primary care, or mental health would be advantageous As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package:25 days' paid holiday a year + Bank Holidays, increasing with each year of service up to 27 days + Bank Holidays. Plus the option to buy additional holidays and spread the cost.Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees .We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.Turning Point Attached documents Salary Starting salary £25,870 with annual pay progression up to £30,265 Frequency Annual Job Reference turningp/NORTH/12896 Contract Type Full Time Closing Date 28 April, 2026 Job Category Recovery Work Business Unit Substance Use Location Bristol, United Kingdom Posted on 14 April, 2026 Contract Details 37 hours Working Hours 37 hours per week Spread the word
Homeless Intervention Caseworker The role of Homeless Intervention Officer is a statutory role specifically focused on intervening early, preventing homelessness and managing our crisis response aims of alleviating homelessness where this has occurred. Working directly with those affected by homelessness by: -Homeless Intervention Caseworker Triaging new approaches and providing quality advice to delay or stop homelessness in its tracks to all groups of customers including vulnerable customers who are in priority need, undertakes assessments to understand the council's duty -Homeless Intervention Caseworker Undertakes all necessary enquiries and prevention activity via Personal housing Plans -Homeless Intervention Caseworker Makes and checks statutory homeless decisions which are subject to legal challenge -Homeless Intervention Caseworker Work closely with internal and external partners and agencies to resolve homelessness -Homeless Intervention Caseworker Assesses who requires Transitional Accommodation - They ensure that the council meets the requirements of Part 7, Housing Act 1996 and Homeless Reduction Act. -Homeless Intervention Caseworker Considering Safeguarding issues and referrals, especially concerning children, older people and those claiming homelessness due to domestic abuse. Conducting full assessment of all eligible applicants who present as homeless or threatened with homelessness and issue notification letters in accordance with the legislation. Work collaboratively with applicants to draw up an agreed personalised housing plans and continually review the plan by updating the advice and support provided to the applicants. Assist in delivering a comprehensive and proactive homelessness prevention and advice service. Liaising with friends and family, landlords, letting agents, General Practitioners, Health Care workers, internal and external partners in the process of preventing or relieving homelessness and determining duties owed to applicants. Taking all reasonable steps to relieve homelessness irrespective of priority need. Conducting assessment interviews at Council offices and making home visits to homeless applicants. Apply and implement homelessness laws and the code of guidance, including the Housing Act1996, the Homelessness Act 2002, the Homeless Reduction Act 2017 and other relevant guidance and legislation whilst carrying out assessments of applicants' housing and support needs. Explain the full range of housing solutions available to customers to help prevent or relieve homelessness as well as mediate to help resolve potentially homeless cases irrespective of tenure (excluding fear of violence). Ensure full and accurate recordings of client's details, all advice and support provided and maintain accurate written and computer records, reports and other monitoring information as required, in connection with the various duties and case management and in line with relevant policies and procedures. To manage client's expectations advising as to potential housing solutions including private rented and hostel accommodation and as to the lower supply of social housing compared to demand. To undertake a holistic assessment of current housing issues and seek out appropriate solutions where possible at an early stage to prevent homelessness and where possible prevent the use of interim accommodation by preventing homelessness. You may need to make referrals to the Mental Health or other relevant professional panels and to attend or participate in case conferences as requested. To keep up to date with relevant case law particularly in respect of the tests of vulnerability and priority need and with reference to responsibilities under the Equality Act and Care Acts. To identify and refer cases to the homeless outreach workers / services, e.g. those with a history of rough sleeping or complex needs where resettlement is needed to enable rehousing by social or other housing providers. You will be working closely with the temporary accommodation team to support the client with rehoming to permanent accommodation. You will provide information to clients on the operation of the Council's Housing Register, advice on a household's position on the register, extending areas of choice and prospects of assistance with housing and update systems as necessary. You will be required to complete assessments on suitable accommodation for applicants for temporary or long-term accommodation to end the homeless duty. This role is likely to be two days in the office per week, candidates must be able to attend CBC office locations when requested. There will be a requirement to attend team meetings as and when required.
Apr 17, 2026
Contractor
Homeless Intervention Caseworker The role of Homeless Intervention Officer is a statutory role specifically focused on intervening early, preventing homelessness and managing our crisis response aims of alleviating homelessness where this has occurred. Working directly with those affected by homelessness by: -Homeless Intervention Caseworker Triaging new approaches and providing quality advice to delay or stop homelessness in its tracks to all groups of customers including vulnerable customers who are in priority need, undertakes assessments to understand the council's duty -Homeless Intervention Caseworker Undertakes all necessary enquiries and prevention activity via Personal housing Plans -Homeless Intervention Caseworker Makes and checks statutory homeless decisions which are subject to legal challenge -Homeless Intervention Caseworker Work closely with internal and external partners and agencies to resolve homelessness -Homeless Intervention Caseworker Assesses who requires Transitional Accommodation - They ensure that the council meets the requirements of Part 7, Housing Act 1996 and Homeless Reduction Act. -Homeless Intervention Caseworker Considering Safeguarding issues and referrals, especially concerning children, older people and those claiming homelessness due to domestic abuse. Conducting full assessment of all eligible applicants who present as homeless or threatened with homelessness and issue notification letters in accordance with the legislation. Work collaboratively with applicants to draw up an agreed personalised housing plans and continually review the plan by updating the advice and support provided to the applicants. Assist in delivering a comprehensive and proactive homelessness prevention and advice service. Liaising with friends and family, landlords, letting agents, General Practitioners, Health Care workers, internal and external partners in the process of preventing or relieving homelessness and determining duties owed to applicants. Taking all reasonable steps to relieve homelessness irrespective of priority need. Conducting assessment interviews at Council offices and making home visits to homeless applicants. Apply and implement homelessness laws and the code of guidance, including the Housing Act1996, the Homelessness Act 2002, the Homeless Reduction Act 2017 and other relevant guidance and legislation whilst carrying out assessments of applicants' housing and support needs. Explain the full range of housing solutions available to customers to help prevent or relieve homelessness as well as mediate to help resolve potentially homeless cases irrespective of tenure (excluding fear of violence). Ensure full and accurate recordings of client's details, all advice and support provided and maintain accurate written and computer records, reports and other monitoring information as required, in connection with the various duties and case management and in line with relevant policies and procedures. To manage client's expectations advising as to potential housing solutions including private rented and hostel accommodation and as to the lower supply of social housing compared to demand. To undertake a holistic assessment of current housing issues and seek out appropriate solutions where possible at an early stage to prevent homelessness and where possible prevent the use of interim accommodation by preventing homelessness. You may need to make referrals to the Mental Health or other relevant professional panels and to attend or participate in case conferences as requested. To keep up to date with relevant case law particularly in respect of the tests of vulnerability and priority need and with reference to responsibilities under the Equality Act and Care Acts. To identify and refer cases to the homeless outreach workers / services, e.g. those with a history of rough sleeping or complex needs where resettlement is needed to enable rehousing by social or other housing providers. You will be working closely with the temporary accommodation team to support the client with rehoming to permanent accommodation. You will provide information to clients on the operation of the Council's Housing Register, advice on a household's position on the register, extending areas of choice and prospects of assistance with housing and update systems as necessary. You will be required to complete assessments on suitable accommodation for applicants for temporary or long-term accommodation to end the homeless duty. This role is likely to be two days in the office per week, candidates must be able to attend CBC office locations when requested. There will be a requirement to attend team meetings as and when required.
Job Introduction At Turning Point we provide services across the whole country which delivers end to end drug and alcohol treatment and support, family services, housing advice and support for those in contact with the criminal justice system, needle exchange system, and custody outreach. We are a specialist in delivering whole treatment system approaches across cities and county areas, which has led to the reduction in people falling through gaps between services and delivers improved outcomes. An exciting opportunity has arisen to join Horizons, a vibrant new partnership delivering substance use treatment and recovery services in Bristol. Horizons is delivered in partnership between Turning Point, Bristol Drugs Project, and seven other local and national partners. The partnership combines Turning Point's experience as an outstanding national substance use provider together with Bristol Drugs Project's long history of excellent service delivery in the city. As a Drug and Alcohol Recovery Worker based in our Homelessness team, and working across our three hubs in North, South and Central Bristol, you'll make a real difference in the community and to their lives as you develop the personal, flexible and realistic support packages they need to help turn things around. We offer a starting salary of £25,116 rising each year in line with our pay progression salary bands, rising to £29,383 per year. (Dependent on experience you may be offered a starting salary above the initial starting salary). You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths. Whether you are looking to progress into a management and leadership role or to be a specialist in your field as an Advanced Substance Use Practitioner at Turning point we will support and encourage you on your career journey. Role Responsibility The successful candidate will support the Homelessness Team in taking a hands-on approach to reducing drug related harm in Bristol. This will include managing a case load of clients seeking harm reduction advice, Opiate Substitution Therapy (OST) and/or Tier 4 (in-patient) treatment. You will spend much of your time working alongside key partners so the ability to manage relationships with housing services, primary care and mental health services, are essential. The successful candidate will work in partnership with the wider Bristol Horizons teams in delivering the ambitions of the Horizons service. To do this you must be organised, resilient, focused, able to work in a team or independently, have good communication skills, and be innovative in your approach. As well as the responsibility of having a case load, your regular duties will include: Providing harm reduction interventions such as Naloxone, needle exchange and Blood Bourne Virus (BBV) Testing Street Outreach Hostel Inreach This is an exciting opportunity for the right candidate to play an integral role in a new and developing service. The Ideal Candidate Having handled a significant caseload in a busy environment as a Recovery Worker, Outreach Worker or similar, you'll have a deep understanding of substance use and homelessness. It's an extremely varied role, so flexibility and knowledge of relapse and other barriers to treatment will be vital. Completing assessments with new service users, delivering key working sessions, compiling risk assessments and risk management plans, care planning and reduction plans are just some of the varied duties you will be providing. Excellent IT skills with knowledge of Word, Excel, and Outlook etc. are essential for this role. Holding a full driving licence and having access to a car is desirable. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package that includes: 25 days' paid holiday a year + Bank Holidays, increasing with each year of service up to 27 days + Bank Holidays. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point Attached documents Recovery Worker Role Profile.pdf Apply
Oct 05, 2025
Full time
Job Introduction At Turning Point we provide services across the whole country which delivers end to end drug and alcohol treatment and support, family services, housing advice and support for those in contact with the criminal justice system, needle exchange system, and custody outreach. We are a specialist in delivering whole treatment system approaches across cities and county areas, which has led to the reduction in people falling through gaps between services and delivers improved outcomes. An exciting opportunity has arisen to join Horizons, a vibrant new partnership delivering substance use treatment and recovery services in Bristol. Horizons is delivered in partnership between Turning Point, Bristol Drugs Project, and seven other local and national partners. The partnership combines Turning Point's experience as an outstanding national substance use provider together with Bristol Drugs Project's long history of excellent service delivery in the city. As a Drug and Alcohol Recovery Worker based in our Homelessness team, and working across our three hubs in North, South and Central Bristol, you'll make a real difference in the community and to their lives as you develop the personal, flexible and realistic support packages they need to help turn things around. We offer a starting salary of £25,116 rising each year in line with our pay progression salary bands, rising to £29,383 per year. (Dependent on experience you may be offered a starting salary above the initial starting salary). You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths. Whether you are looking to progress into a management and leadership role or to be a specialist in your field as an Advanced Substance Use Practitioner at Turning point we will support and encourage you on your career journey. Role Responsibility The successful candidate will support the Homelessness Team in taking a hands-on approach to reducing drug related harm in Bristol. This will include managing a case load of clients seeking harm reduction advice, Opiate Substitution Therapy (OST) and/or Tier 4 (in-patient) treatment. You will spend much of your time working alongside key partners so the ability to manage relationships with housing services, primary care and mental health services, are essential. The successful candidate will work in partnership with the wider Bristol Horizons teams in delivering the ambitions of the Horizons service. To do this you must be organised, resilient, focused, able to work in a team or independently, have good communication skills, and be innovative in your approach. As well as the responsibility of having a case load, your regular duties will include: Providing harm reduction interventions such as Naloxone, needle exchange and Blood Bourne Virus (BBV) Testing Street Outreach Hostel Inreach This is an exciting opportunity for the right candidate to play an integral role in a new and developing service. The Ideal Candidate Having handled a significant caseload in a busy environment as a Recovery Worker, Outreach Worker or similar, you'll have a deep understanding of substance use and homelessness. It's an extremely varied role, so flexibility and knowledge of relapse and other barriers to treatment will be vital. Completing assessments with new service users, delivering key working sessions, compiling risk assessments and risk management plans, care planning and reduction plans are just some of the varied duties you will be providing. Excellent IT skills with knowledge of Word, Excel, and Outlook etc. are essential for this role. Holding a full driving licence and having access to a car is desirable. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package that includes: 25 days' paid holiday a year + Bank Holidays, increasing with each year of service up to 27 days + Bank Holidays. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point Attached documents Recovery Worker Role Profile.pdf Apply
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a strategic digital leader with a passion for driving online sales and customer experience? Finning UK & Ireland is the world's largest Caterpillar dealer, we seeking a highly motivated experienced E-commerce Growth Manager to lead the growth and optimisation of our (PCC) platform. Job Description: This is a pivotal role that blends commercial strategy, digital innovation, analytics, and cross-functional collaboration to drive online parts sales. While the core platform is managed externally by Caterpillar, you will play a key role in influencing its performance through digital insights, platform optimisation, internal feedback, and stakeholder engagement. This is a strategic role with hands-on execution responsibilities, focused on driving online sales, customer adoption, and digital transformation across our aftermarket parts business. eCommerce Sales Growth & Management Drive online sales of aftermarket parts and services through PCC. Develop and execute commercial plans to meet digital sales and self-service targets. Optimise the online product range and customer experience across platforms. Collaborate with internal teams and Caterpillar to identify and exploit sales opportunities. Increase connected asset subscriptions and manage the digital sales pipeline. Digital Strategy & Execution Lead go-to-market planning for new and existing digital tools and applications. Coordinate product training and support to drive adoption and usage. Act as a key advocate for platform enhancements, using customer and dealer feedback to influence future development. Support seamless onboarding experiences for equipment sales. Manage Integrated Procurement and PO automation projects. Team Leadership & Development Lead and develop a team of Digital Experience Sales Specialists. Set clear objectives, provide coaching, and foster a high-performance culture. Deliver internal and customer-facing training and solution demos. Performance Analysis & Optimization Own all analytics functions: GA4 setup, GTM tagging, and dashboard creation in Looker Studio. Develop dashboards and reports to track KPIs and drive continuous improvement. Analyse customer behaviour and sales data to identify trends and opportunities. Diagnose friction points in the user journey and implement conversion optimisation tactics. Stakeholder Engagement & Collaboration Act as the primary liaison with Caterpillar's e-commerce team. Work closely with Finning Sales, Marketing, and Aftermarket teams to ensure strategic alignment. Lead development of tutorials, case studies, and promotional content to support adoption. Knowledge, Skills & Experience: Minimum 3-5 years in eCommerce or digital sales roles. Proven experience in B2B eCommerce, multichannel sales, and digital marketing. Strong understanding of procurement processes and digital application commercialisation. Demonstrated success in developing and executing go-to-market strategies. Experience managing online product ranges, merchandising, and digital platforms. Commercial accountability for sales targets, retention, and KPIs. Strong communication, stakeholder management, and analytical skills. Experience with CRM systems, NPS, and customer experience optimisation. Bachelor's degree in Business, Marketing, eCommerce, or related field. Attention to detail and ability to manage multiple priorities. What we offer: In addition to a competitive salary, bonus, 25 days holiday, life insurance, and up to 7% pension, you will benefit from: A comprehensive benefits package A supportive and collaborative work environment Opportunities for professional growth and development The chance to shape the future of digital customer experience in a high-impact industry At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Oct 01, 2025
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a strategic digital leader with a passion for driving online sales and customer experience? Finning UK & Ireland is the world's largest Caterpillar dealer, we seeking a highly motivated experienced E-commerce Growth Manager to lead the growth and optimisation of our (PCC) platform. Job Description: This is a pivotal role that blends commercial strategy, digital innovation, analytics, and cross-functional collaboration to drive online parts sales. While the core platform is managed externally by Caterpillar, you will play a key role in influencing its performance through digital insights, platform optimisation, internal feedback, and stakeholder engagement. This is a strategic role with hands-on execution responsibilities, focused on driving online sales, customer adoption, and digital transformation across our aftermarket parts business. eCommerce Sales Growth & Management Drive online sales of aftermarket parts and services through PCC. Develop and execute commercial plans to meet digital sales and self-service targets. Optimise the online product range and customer experience across platforms. Collaborate with internal teams and Caterpillar to identify and exploit sales opportunities. Increase connected asset subscriptions and manage the digital sales pipeline. Digital Strategy & Execution Lead go-to-market planning for new and existing digital tools and applications. Coordinate product training and support to drive adoption and usage. Act as a key advocate for platform enhancements, using customer and dealer feedback to influence future development. Support seamless onboarding experiences for equipment sales. Manage Integrated Procurement and PO automation projects. Team Leadership & Development Lead and develop a team of Digital Experience Sales Specialists. Set clear objectives, provide coaching, and foster a high-performance culture. Deliver internal and customer-facing training and solution demos. Performance Analysis & Optimization Own all analytics functions: GA4 setup, GTM tagging, and dashboard creation in Looker Studio. Develop dashboards and reports to track KPIs and drive continuous improvement. Analyse customer behaviour and sales data to identify trends and opportunities. Diagnose friction points in the user journey and implement conversion optimisation tactics. Stakeholder Engagement & Collaboration Act as the primary liaison with Caterpillar's e-commerce team. Work closely with Finning Sales, Marketing, and Aftermarket teams to ensure strategic alignment. Lead development of tutorials, case studies, and promotional content to support adoption. Knowledge, Skills & Experience: Minimum 3-5 years in eCommerce or digital sales roles. Proven experience in B2B eCommerce, multichannel sales, and digital marketing. Strong understanding of procurement processes and digital application commercialisation. Demonstrated success in developing and executing go-to-market strategies. Experience managing online product ranges, merchandising, and digital platforms. Commercial accountability for sales targets, retention, and KPIs. Strong communication, stakeholder management, and analytical skills. Experience with CRM systems, NPS, and customer experience optimisation. Bachelor's degree in Business, Marketing, eCommerce, or related field. Attention to detail and ability to manage multiple priorities. What we offer: In addition to a competitive salary, bonus, 25 days holiday, life insurance, and up to 7% pension, you will benefit from: A comprehensive benefits package A supportive and collaborative work environment Opportunities for professional growth and development The chance to shape the future of digital customer experience in a high-impact industry At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a strategic digital leader with a passion for driving online sales and customer experience? Finning UK & Ireland is the world's largest Caterpillar dealer, we seeking a highly motivated experienced E-commerce Growth Manager to lead the growth and optimisation of our (PCC) platform. Job Description: This is a pivotal role that blends commercial strategy, digital innovation, analytics, and cross-functional collaboration to drive online parts sales. While the core platform is managed externally by Caterpillar, you will play a key role in influencing its performance through digital insights, platform optimisation, internal feedback, and stakeholder engagement. This is a strategic role with hands-on execution responsibilities, focused on driving online sales, customer adoption, and digital transformation across our aftermarket parts business. eCommerce Sales Growth & Management Drive online sales of aftermarket parts and services through PCC. Develop and execute commercial plans to meet digital sales and self-service targets. Optimise the online product range and customer experience across platforms. Collaborate with internal teams and Caterpillar to identify and exploit sales opportunities. Increase connected asset subscriptions and manage the digital sales pipeline. Digital Strategy & Execution Lead go-to-market planning for new and existing digital tools and applications. Coordinate product training and support to drive adoption and usage. Act as a key advocate for platform enhancements, using customer and dealer feedback to influence future development. Support seamless onboarding experiences for equipment sales. Manage Integrated Procurement and PO automation projects. Team Leadership & Development Lead and develop a team of Digital Experience Sales Specialists. Set clear objectives, provide coaching, and foster a high-performance culture. Deliver internal and customer-facing training and solution demos. Performance Analysis & Optimization Own all analytics functions: GA4 setup, GTM tagging, and dashboard creation in Looker Studio. Develop dashboards and reports to track KPIs and drive continuous improvement. Analyse customer behaviour and sales data to identify trends and opportunities. Diagnose friction points in the user journey and implement conversion optimisation tactics. Stakeholder Engagement & Collaboration Act as the primary liaison with Caterpillar's e-commerce team. Work closely with Finning Sales, Marketing, and Aftermarket teams to ensure strategic alignment. Lead development of tutorials, case studies, and promotional content to support adoption. Knowledge, Skills & Experience: Minimum 3-5 years in eCommerce or digital sales roles. Proven experience in B2B eCommerce, multichannel sales, and digital marketing. Strong understanding of procurement processes and digital application commercialisation. Demonstrated success in developing and executing go-to-market strategies. Experience managing online product ranges, merchandising, and digital platforms. Commercial accountability for sales targets, retention, and KPIs. Strong communication, stakeholder management, and analytical skills. Experience with CRM systems, NPS, and customer experience optimisation. Bachelor's degree in Business, Marketing, eCommerce, or related field. Attention to detail and ability to manage multiple priorities. What we offer: In addition to a competitive salary, bonus, 25 days holiday, life insurance, and up to 7% pension, you will benefit from: A comprehensive benefits package A supportive and collaborative work environment Opportunities for professional growth and development The chance to shape the future of digital customer experience in a high-impact industry At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Oct 01, 2025
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a strategic digital leader with a passion for driving online sales and customer experience? Finning UK & Ireland is the world's largest Caterpillar dealer, we seeking a highly motivated experienced E-commerce Growth Manager to lead the growth and optimisation of our (PCC) platform. Job Description: This is a pivotal role that blends commercial strategy, digital innovation, analytics, and cross-functional collaboration to drive online parts sales. While the core platform is managed externally by Caterpillar, you will play a key role in influencing its performance through digital insights, platform optimisation, internal feedback, and stakeholder engagement. This is a strategic role with hands-on execution responsibilities, focused on driving online sales, customer adoption, and digital transformation across our aftermarket parts business. eCommerce Sales Growth & Management Drive online sales of aftermarket parts and services through PCC. Develop and execute commercial plans to meet digital sales and self-service targets. Optimise the online product range and customer experience across platforms. Collaborate with internal teams and Caterpillar to identify and exploit sales opportunities. Increase connected asset subscriptions and manage the digital sales pipeline. Digital Strategy & Execution Lead go-to-market planning for new and existing digital tools and applications. Coordinate product training and support to drive adoption and usage. Act as a key advocate for platform enhancements, using customer and dealer feedback to influence future development. Support seamless onboarding experiences for equipment sales. Manage Integrated Procurement and PO automation projects. Team Leadership & Development Lead and develop a team of Digital Experience Sales Specialists. Set clear objectives, provide coaching, and foster a high-performance culture. Deliver internal and customer-facing training and solution demos. Performance Analysis & Optimization Own all analytics functions: GA4 setup, GTM tagging, and dashboard creation in Looker Studio. Develop dashboards and reports to track KPIs and drive continuous improvement. Analyse customer behaviour and sales data to identify trends and opportunities. Diagnose friction points in the user journey and implement conversion optimisation tactics. Stakeholder Engagement & Collaboration Act as the primary liaison with Caterpillar's e-commerce team. Work closely with Finning Sales, Marketing, and Aftermarket teams to ensure strategic alignment. Lead development of tutorials, case studies, and promotional content to support adoption. Knowledge, Skills & Experience: Minimum 3-5 years in eCommerce or digital sales roles. Proven experience in B2B eCommerce, multichannel sales, and digital marketing. Strong understanding of procurement processes and digital application commercialisation. Demonstrated success in developing and executing go-to-market strategies. Experience managing online product ranges, merchandising, and digital platforms. Commercial accountability for sales targets, retention, and KPIs. Strong communication, stakeholder management, and analytical skills. Experience with CRM systems, NPS, and customer experience optimisation. Bachelor's degree in Business, Marketing, eCommerce, or related field. Attention to detail and ability to manage multiple priorities. What we offer: In addition to a competitive salary, bonus, 25 days holiday, life insurance, and up to 7% pension, you will benefit from: A comprehensive benefits package A supportive and collaborative work environment Opportunities for professional growth and development The chance to shape the future of digital customer experience in a high-impact industry At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a strategic digital leader with a passion for driving online sales and customer experience? Finning UK & Ireland is the world's largest Caterpillar dealer, we seeking a highly motivated experienced E-commerce Growth Manager to lead the growth and optimisation of our (PCC) platform. Job Description: This is a pivotal role that blends commercial strategy, digital innovation, analytics, and cross-functional collaboration to drive online parts sales. While the core platform is managed externally by Caterpillar, you will play a key role in influencing its performance through digital insights, platform optimisation, internal feedback, and stakeholder engagement. This is a strategic role with hands-on execution responsibilities, focused on driving online sales, customer adoption, and digital transformation across our aftermarket parts business. eCommerce Sales Growth & Management Drive online sales of aftermarket parts and services through PCC. Develop and execute commercial plans to meet digital sales and self-service targets. Optimise the online product range and customer experience across platforms. Collaborate with internal teams and Caterpillar to identify and exploit sales opportunities. Increase connected asset subscriptions and manage the digital sales pipeline. Digital Strategy & Execution Lead go-to-market planning for new and existing digital tools and applications. Coordinate product training and support to drive adoption and usage. Act as a key advocate for platform enhancements, using customer and dealer feedback to influence future development. Support seamless onboarding experiences for equipment sales. Manage Integrated Procurement and PO automation projects. Team Leadership & Development Lead and develop a team of Digital Experience Sales Specialists. Set clear objectives, provide coaching, and foster a high-performance culture. Deliver internal and customer-facing training and solution demos. Performance Analysis & Optimization Own all analytics functions: GA4 setup, GTM tagging, and dashboard creation in Looker Studio. Develop dashboards and reports to track KPIs and drive continuous improvement. Analyse customer behaviour and sales data to identify trends and opportunities. Diagnose friction points in the user journey and implement conversion optimisation tactics. Stakeholder Engagement & Collaboration Act as the primary liaison with Caterpillar's e-commerce team. Work closely with Finning Sales, Marketing, and Aftermarket teams to ensure strategic alignment. Lead development of tutorials, case studies, and promotional content to support adoption. Knowledge, Skills & Experience: Minimum 3-5 years in eCommerce or digital sales roles. Proven experience in B2B eCommerce, multichannel sales, and digital marketing. Strong understanding of procurement processes and digital application commercialisation. Demonstrated success in developing and executing go-to-market strategies. Experience managing online product ranges, merchandising, and digital platforms. Commercial accountability for sales targets, retention, and KPIs. Strong communication, stakeholder management, and analytical skills. Experience with CRM systems, NPS, and customer experience optimisation. Bachelor's degree in Business, Marketing, eCommerce, or related field. Attention to detail and ability to manage multiple priorities. What we offer: In addition to a competitive salary, bonus, 25 days holiday, life insurance, and up to 7% pension, you will benefit from: A comprehensive benefits package A supportive and collaborative work environment Opportunities for professional growth and development The chance to shape the future of digital customer experience in a high-impact industry At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Oct 01, 2025
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a strategic digital leader with a passion for driving online sales and customer experience? Finning UK & Ireland is the world's largest Caterpillar dealer, we seeking a highly motivated experienced E-commerce Growth Manager to lead the growth and optimisation of our (PCC) platform. Job Description: This is a pivotal role that blends commercial strategy, digital innovation, analytics, and cross-functional collaboration to drive online parts sales. While the core platform is managed externally by Caterpillar, you will play a key role in influencing its performance through digital insights, platform optimisation, internal feedback, and stakeholder engagement. This is a strategic role with hands-on execution responsibilities, focused on driving online sales, customer adoption, and digital transformation across our aftermarket parts business. eCommerce Sales Growth & Management Drive online sales of aftermarket parts and services through PCC. Develop and execute commercial plans to meet digital sales and self-service targets. Optimise the online product range and customer experience across platforms. Collaborate with internal teams and Caterpillar to identify and exploit sales opportunities. Increase connected asset subscriptions and manage the digital sales pipeline. Digital Strategy & Execution Lead go-to-market planning for new and existing digital tools and applications. Coordinate product training and support to drive adoption and usage. Act as a key advocate for platform enhancements, using customer and dealer feedback to influence future development. Support seamless onboarding experiences for equipment sales. Manage Integrated Procurement and PO automation projects. Team Leadership & Development Lead and develop a team of Digital Experience Sales Specialists. Set clear objectives, provide coaching, and foster a high-performance culture. Deliver internal and customer-facing training and solution demos. Performance Analysis & Optimization Own all analytics functions: GA4 setup, GTM tagging, and dashboard creation in Looker Studio. Develop dashboards and reports to track KPIs and drive continuous improvement. Analyse customer behaviour and sales data to identify trends and opportunities. Diagnose friction points in the user journey and implement conversion optimisation tactics. Stakeholder Engagement & Collaboration Act as the primary liaison with Caterpillar's e-commerce team. Work closely with Finning Sales, Marketing, and Aftermarket teams to ensure strategic alignment. Lead development of tutorials, case studies, and promotional content to support adoption. Knowledge, Skills & Experience: Minimum 3-5 years in eCommerce or digital sales roles. Proven experience in B2B eCommerce, multichannel sales, and digital marketing. Strong understanding of procurement processes and digital application commercialisation. Demonstrated success in developing and executing go-to-market strategies. Experience managing online product ranges, merchandising, and digital platforms. Commercial accountability for sales targets, retention, and KPIs. Strong communication, stakeholder management, and analytical skills. Experience with CRM systems, NPS, and customer experience optimisation. Bachelor's degree in Business, Marketing, eCommerce, or related field. Attention to detail and ability to manage multiple priorities. What we offer: In addition to a competitive salary, bonus, 25 days holiday, life insurance, and up to 7% pension, you will benefit from: A comprehensive benefits package A supportive and collaborative work environment Opportunities for professional growth and development The chance to shape the future of digital customer experience in a high-impact industry At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a strategic digital leader with a passion for driving online sales and customer experience? Finning UK & Ireland is the world's largest Caterpillar dealer, we seeking a highly motivated experienced E-commerce Growth Manager to lead the growth and optimisation of our (PCC) platform. Job Description: This is a pivotal role that blends commercial strategy, digital innovation, analytics, and cross-functional collaboration to drive online parts sales. While the core platform is managed externally by Caterpillar, you will play a key role in influencing its performance through digital insights, platform optimisation, internal feedback, and stakeholder engagement. This is a strategic role with hands-on execution responsibilities, focused on driving online sales, customer adoption, and digital transformation across our aftermarket parts business. eCommerce Sales Growth & Management Drive online sales of aftermarket parts and services through PCC. Develop and execute commercial plans to meet digital sales and self-service targets. Optimise the online product range and customer experience across platforms. Collaborate with internal teams and Caterpillar to identify and exploit sales opportunities. Increase connected asset subscriptions and manage the digital sales pipeline. Digital Strategy & Execution Lead go-to-market planning for new and existing digital tools and applications. Coordinate product training and support to drive adoption and usage. Act as a key advocate for platform enhancements, using customer and dealer feedback to influence future development. Support seamless onboarding experiences for equipment sales. Manage Integrated Procurement and PO automation projects. Team Leadership & Development Lead and develop a team of Digital Experience Sales Specialists. Set clear objectives, provide coaching, and foster a high-performance culture. Deliver internal and customer-facing training and solution demos. Performance Analysis & Optimization Own all analytics functions: GA4 setup, GTM tagging, and dashboard creation in Looker Studio. Develop dashboards and reports to track KPIs and drive continuous improvement. Analyse customer behaviour and sales data to identify trends and opportunities. Diagnose friction points in the user journey and implement conversion optimisation tactics. Stakeholder Engagement & Collaboration Act as the primary liaison with Caterpillar's e-commerce team. Work closely with Finning Sales, Marketing, and Aftermarket teams to ensure strategic alignment. Lead development of tutorials, case studies, and promotional content to support adoption. Knowledge, Skills & Experience: Minimum 3-5 years in eCommerce or digital sales roles. Proven experience in B2B eCommerce, multichannel sales, and digital marketing. Strong understanding of procurement processes and digital application commercialisation. Demonstrated success in developing and executing go-to-market strategies. Experience managing online product ranges, merchandising, and digital platforms. Commercial accountability for sales targets, retention, and KPIs. Strong communication, stakeholder management, and analytical skills. Experience with CRM systems, NPS, and customer experience optimisation. Bachelor's degree in Business, Marketing, eCommerce, or related field. Attention to detail and ability to manage multiple priorities. What we offer: In addition to a competitive salary, bonus, 25 days holiday, life insurance, and up to 7% pension, you will benefit from: A comprehensive benefits package A supportive and collaborative work environment Opportunities for professional growth and development The chance to shape the future of digital customer experience in a high-impact industry At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Oct 01, 2025
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a strategic digital leader with a passion for driving online sales and customer experience? Finning UK & Ireland is the world's largest Caterpillar dealer, we seeking a highly motivated experienced E-commerce Growth Manager to lead the growth and optimisation of our (PCC) platform. Job Description: This is a pivotal role that blends commercial strategy, digital innovation, analytics, and cross-functional collaboration to drive online parts sales. While the core platform is managed externally by Caterpillar, you will play a key role in influencing its performance through digital insights, platform optimisation, internal feedback, and stakeholder engagement. This is a strategic role with hands-on execution responsibilities, focused on driving online sales, customer adoption, and digital transformation across our aftermarket parts business. eCommerce Sales Growth & Management Drive online sales of aftermarket parts and services through PCC. Develop and execute commercial plans to meet digital sales and self-service targets. Optimise the online product range and customer experience across platforms. Collaborate with internal teams and Caterpillar to identify and exploit sales opportunities. Increase connected asset subscriptions and manage the digital sales pipeline. Digital Strategy & Execution Lead go-to-market planning for new and existing digital tools and applications. Coordinate product training and support to drive adoption and usage. Act as a key advocate for platform enhancements, using customer and dealer feedback to influence future development. Support seamless onboarding experiences for equipment sales. Manage Integrated Procurement and PO automation projects. Team Leadership & Development Lead and develop a team of Digital Experience Sales Specialists. Set clear objectives, provide coaching, and foster a high-performance culture. Deliver internal and customer-facing training and solution demos. Performance Analysis & Optimization Own all analytics functions: GA4 setup, GTM tagging, and dashboard creation in Looker Studio. Develop dashboards and reports to track KPIs and drive continuous improvement. Analyse customer behaviour and sales data to identify trends and opportunities. Diagnose friction points in the user journey and implement conversion optimisation tactics. Stakeholder Engagement & Collaboration Act as the primary liaison with Caterpillar's e-commerce team. Work closely with Finning Sales, Marketing, and Aftermarket teams to ensure strategic alignment. Lead development of tutorials, case studies, and promotional content to support adoption. Knowledge, Skills & Experience: Minimum 3-5 years in eCommerce or digital sales roles. Proven experience in B2B eCommerce, multichannel sales, and digital marketing. Strong understanding of procurement processes and digital application commercialisation. Demonstrated success in developing and executing go-to-market strategies. Experience managing online product ranges, merchandising, and digital platforms. Commercial accountability for sales targets, retention, and KPIs. Strong communication, stakeholder management, and analytical skills. Experience with CRM systems, NPS, and customer experience optimisation. Bachelor's degree in Business, Marketing, eCommerce, or related field. Attention to detail and ability to manage multiple priorities. What we offer: In addition to a competitive salary, bonus, 25 days holiday, life insurance, and up to 7% pension, you will benefit from: A comprehensive benefits package A supportive and collaborative work environment Opportunities for professional growth and development The chance to shape the future of digital customer experience in a high-impact industry At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
SENIOR SUPPORT WORKER Experience is Needed Benefits: Various contracted hour shifts available (to suit your lifestyle) 20 days holiday + bank holidays Flexible Additional Holiday Purchase Scheme Full induction programme to Care Certificate Standards Dedicated learning & development programmes. We offer Apprenticeships to those with less experience looking to join the Care Sector We provide FREE training to achieve qualification in Social Care. Access to a wide range of free online courses for all staff on a variety of topics DBS check paid by Caretech prior to starting with us. Refer a Friend Reward Scheme - earn up to £250 per referral! Stakeholder Pension Share Save Scheme Free Employee Assistance Programme Annual Employee Awards Evening Employee recognition schemes Carer progression within the company. CareTech Foundation - Opportunity to apply for family and friend's grants. The Role: We are providing individuals with practical and emotional care, enabling them to lead as ordinary life as they can achieve. To help them achieve this you will need to be flexible as you are required to work shifts including bank holidays, weekends and potential sleep ins. If your best traits are positivity, friendliness and innovation then this job is for you! Main duties and responsibilities: To supervise the day-to-day delivery of care, to ensure those service users' needs are met and that they participate appropriately in daily household and leisure activities To be responsible for the care, welfare and safety of service users and the health and safety of staff To take on the role of case coordinator for individual service users and to participate in the reviewing, reassessing and changing of person centred support plans to ensure they are up-to-date and in line with the individual's needs To participate, as required, in the recruitment and selection of staff within an equal opportunities framework To undertake monthly supervisions with staff as delegated and participate in the staff appraisal programme for subordinate staff To act as a staff skills coach and undertake appropriate team building and training programmes, designed to meet an individual's needs or the Company's staff development program To ensure that the requirements of legislation, Care Standards and the Company's Policies and Procedures are followed To prepare service user and staff reports and ensure that the required records are maintained and up-to-date. Personal Characteristics: Diploma in Health and Social Care. Experience in supporting adults with challenging behaviour, learning disabilities and/or mental health issues. The ability to keep calm under pressure. The confidence to work alone or as part of a team. Excellent communication skills The passion to work with vulnerable adults The desire and commitment to achieve high standards of safeguarding. The Organisation: CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community settings with learning disabilities, severe physical disabilities, autistic spectrum disorder, challenging behaviour, mental health, forensic needs and acquired brain injury within a range of settings including, supported living services, shared housing, residential services and outreach. We encourage people to take control of their lives - this could be finding employment, having an active social life, learning new skills or building self-confidence. CareTech Community Services are proud to inform you that they are a "Disability Confident Leader". Successful candidates will be required to complete a enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer. Due to the high volume of applications we receive, we are unable to contact every applicant. We will be in touch 7-10 days after receipt of your CV if progressing your application to the next stage. Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010 STRICTLY NO AGENCIES
Sep 26, 2025
Full time
SENIOR SUPPORT WORKER Experience is Needed Benefits: Various contracted hour shifts available (to suit your lifestyle) 20 days holiday + bank holidays Flexible Additional Holiday Purchase Scheme Full induction programme to Care Certificate Standards Dedicated learning & development programmes. We offer Apprenticeships to those with less experience looking to join the Care Sector We provide FREE training to achieve qualification in Social Care. Access to a wide range of free online courses for all staff on a variety of topics DBS check paid by Caretech prior to starting with us. Refer a Friend Reward Scheme - earn up to £250 per referral! Stakeholder Pension Share Save Scheme Free Employee Assistance Programme Annual Employee Awards Evening Employee recognition schemes Carer progression within the company. CareTech Foundation - Opportunity to apply for family and friend's grants. The Role: We are providing individuals with practical and emotional care, enabling them to lead as ordinary life as they can achieve. To help them achieve this you will need to be flexible as you are required to work shifts including bank holidays, weekends and potential sleep ins. If your best traits are positivity, friendliness and innovation then this job is for you! Main duties and responsibilities: To supervise the day-to-day delivery of care, to ensure those service users' needs are met and that they participate appropriately in daily household and leisure activities To be responsible for the care, welfare and safety of service users and the health and safety of staff To take on the role of case coordinator for individual service users and to participate in the reviewing, reassessing and changing of person centred support plans to ensure they are up-to-date and in line with the individual's needs To participate, as required, in the recruitment and selection of staff within an equal opportunities framework To undertake monthly supervisions with staff as delegated and participate in the staff appraisal programme for subordinate staff To act as a staff skills coach and undertake appropriate team building and training programmes, designed to meet an individual's needs or the Company's staff development program To ensure that the requirements of legislation, Care Standards and the Company's Policies and Procedures are followed To prepare service user and staff reports and ensure that the required records are maintained and up-to-date. Personal Characteristics: Diploma in Health and Social Care. Experience in supporting adults with challenging behaviour, learning disabilities and/or mental health issues. The ability to keep calm under pressure. The confidence to work alone or as part of a team. Excellent communication skills The passion to work with vulnerable adults The desire and commitment to achieve high standards of safeguarding. The Organisation: CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community settings with learning disabilities, severe physical disabilities, autistic spectrum disorder, challenging behaviour, mental health, forensic needs and acquired brain injury within a range of settings including, supported living services, shared housing, residential services and outreach. We encourage people to take control of their lives - this could be finding employment, having an active social life, learning new skills or building self-confidence. CareTech Community Services are proud to inform you that they are a "Disability Confident Leader". Successful candidates will be required to complete a enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer. Due to the high volume of applications we receive, we are unable to contact every applicant. We will be in touch 7-10 days after receipt of your CV if progressing your application to the next stage. Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010 STRICTLY NO AGENCIES
