About Working Well Trust Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. We are recruiting an IPS Operations Manager to support the delivery and development of our IPS services across London. The postholder will manage two IPS service sites from the following areas: Tower Hamlets, Newham, Barking and Dagenham, and Enfield. The final allocation of sites will be discussed with the successful candidate and agreed based on service needs, experience and working arrangements. What you'll be doing If you were working with us, you would provide operational leadership across two of our IPS services. These sites will be agreed with you based on service needs, your experience and working arrangements. You would support Team Leads and frontline teams to deliver high-quality IPS services that are client-led, evidence-based and aligned with contractual outcomes. You would help ensure services run smoothly day to day, while also supporting service development, quality improvement and strong performance. You would: Provide leadership oversight across two IPS service sites, supporting Team Leads with operational delivery, planning and problem solving. Ensure services meet contractual outcomes, delivery timeframes and quality standards. Support Team Leads to manage performance, caseloads, attendance, safeguarding, risk and service delivery. Build and maintain strong relationships with NHS partners, funders, community organisations and other key stakeholders. Lead on IPS fidelity across the services, supporting teams to deliver high-fidelity IPS and develop quality improvement plans. Use data, audits, client feedback and service reviews to identify what is working well and where improvements are needed. Complete contract monitoring requirements, represent WWT at contract performance meetings and attend quarterly service review meetings with IPS Grow. Work with NHS colleagues to support integration, clinical co-location, steering groups, data flow and appropriate escalation of clinical risks or safeguarding concerns. Support staff wellbeing by ensuring regular wellbeing check-ins and welfare conversations are embedded in supervision and one-to-one meetings. Work with HR and Team Leads to recruit, onboard, train and retain Team Leads, Employment Specialists and support staff. Support budget holders and work with the Finance Manager to ensure budgets are managed effectively. Work with other Operations Managers, the Operations Director and Head Office colleagues to develop consistent systems, improve services and support wider organisational priorities. You would also provide direct supervision to project leads and help build a positive learning culture where staff feel supported, clear about expectations and able to develop their skills. What you'll need We are looking for someone with strong operational leadership experience and a good understanding of IPS, employment support or mental health services. You will need to bring: Experience of IPS or equivalent team leadership. Experience of managing teams, performance and service delivery. Strong organisational skills, with the ability to manage a complex and demanding workload. Experience of monitoring, contract reporting and using data to support service planning. The ability to build positive relationships with funders, NHS partners, community organisations, clients and staff. Confidence supporting Team Leads with performance, quality, safeguarding, risk, wellbeing and day-to-day operational issues. Good writing skills and the ability to communicate clearly with a range of audiences. Good IT skills, including Microsoft Word, Excel and online systems. A strong commitment to equality, diversity and inclusion. Knowledge of legislation relevant to employment, including the Equality Act. The ability to work across boroughs and provide leadership in more than one service location. Tact, diplomacy, discretion and the ability to build rapport with different people. A proactive, collaborative and flexible approach, including willingness to work occasional evenings when needed. It would also be helpful if you have experience of: Managing multiple teams across boroughs. IPS Grow systems and fidelity reviews. Mental health services. Quality standards or accreditation. Project and service development. Budget management. Working with GP practices, NHS teams or other health and community partners. A postgraduate degree. What we offer 30 days annual leave plus public holidays (FTE) Paid company closed days at the end of the year (FTE) Flexible, paid Wellbeing Hour every fortnight (FTE) 6% employer pension contribution Working Well Trust is an equal opportunities employer and Confident about Disabilities. What's next Before you apply, please note the following: We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. Career development is real here : in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements. If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. Start your application today and take the next step in a rewarding career. Please note, we may close this advert early if we receive a high number of applications, so we encourage early applications.
Jul 11, 2026
Full time
About Working Well Trust Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. We are recruiting an IPS Operations Manager to support the delivery and development of our IPS services across London. The postholder will manage two IPS service sites from the following areas: Tower Hamlets, Newham, Barking and Dagenham, and Enfield. The final allocation of sites will be discussed with the successful candidate and agreed based on service needs, experience and working arrangements. What you'll be doing If you were working with us, you would provide operational leadership across two of our IPS services. These sites will be agreed with you based on service needs, your experience and working arrangements. You would support Team Leads and frontline teams to deliver high-quality IPS services that are client-led, evidence-based and aligned with contractual outcomes. You would help ensure services run smoothly day to day, while also supporting service development, quality improvement and strong performance. You would: Provide leadership oversight across two IPS service sites, supporting Team Leads with operational delivery, planning and problem solving. Ensure services meet contractual outcomes, delivery timeframes and quality standards. Support Team Leads to manage performance, caseloads, attendance, safeguarding, risk and service delivery. Build and maintain strong relationships with NHS partners, funders, community organisations and other key stakeholders. Lead on IPS fidelity across the services, supporting teams to deliver high-fidelity IPS and develop quality improvement plans. Use data, audits, client feedback and service reviews to identify what is working well and where improvements are needed. Complete contract monitoring requirements, represent WWT at contract performance meetings and attend quarterly service review meetings with IPS Grow. Work with NHS colleagues to support integration, clinical co-location, steering groups, data flow and appropriate escalation of clinical risks or safeguarding concerns. Support staff wellbeing by ensuring regular wellbeing check-ins and welfare conversations are embedded in supervision and one-to-one meetings. Work with HR and Team Leads to recruit, onboard, train and retain Team Leads, Employment Specialists and support staff. Support budget holders and work with the Finance Manager to ensure budgets are managed effectively. Work with other Operations Managers, the Operations Director and Head Office colleagues to develop consistent systems, improve services and support wider organisational priorities. You would also provide direct supervision to project leads and help build a positive learning culture where staff feel supported, clear about expectations and able to develop their skills. What you'll need We are looking for someone with strong operational leadership experience and a good understanding of IPS, employment support or mental health services. You will need to bring: Experience of IPS or equivalent team leadership. Experience of managing teams, performance and service delivery. Strong organisational skills, with the ability to manage a complex and demanding workload. Experience of monitoring, contract reporting and using data to support service planning. The ability to build positive relationships with funders, NHS partners, community organisations, clients and staff. Confidence supporting Team Leads with performance, quality, safeguarding, risk, wellbeing and day-to-day operational issues. Good writing skills and the ability to communicate clearly with a range of audiences. Good IT skills, including Microsoft Word, Excel and online systems. A strong commitment to equality, diversity and inclusion. Knowledge of legislation relevant to employment, including the Equality Act. The ability to work across boroughs and provide leadership in more than one service location. Tact, diplomacy, discretion and the ability to build rapport with different people. A proactive, collaborative and flexible approach, including willingness to work occasional evenings when needed. It would also be helpful if you have experience of: Managing multiple teams across boroughs. IPS Grow systems and fidelity reviews. Mental health services. Quality standards or accreditation. Project and service development. Budget management. Working with GP practices, NHS teams or other health and community partners. A postgraduate degree. What we offer 30 days annual leave plus public holidays (FTE) Paid company closed days at the end of the year (FTE) Flexible, paid Wellbeing Hour every fortnight (FTE) 6% employer pension contribution Working Well Trust is an equal opportunities employer and Confident about Disabilities. What's next Before you apply, please note the following: We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. Career development is real here : in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements. If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. Start your application today and take the next step in a rewarding career. Please note, we may close this advert early if we receive a high number of applications, so we encourage early applications.
Position: Optometrist Location: Eastbourne Salary: Up to £74,100 Working Hours: 40 hours per week Contract Type: Permanent, Full-time Shift Pattern: Monday to Friday, with one Saturday shift per week Job Summary : We are looking for a dedicated and skilled Optometrist to join our team in Eastbourne. In this role, you will play an integral part in providing high-quality patient care, performing eye examinations, contact lens fittings, and treating a range of minor eye conditions. You'll collaborate with an Optical Manager and work alongside a talented team to maintain clinical and operational excellence, as well as to support the development of new patient services. This role offers access to ongoing professional development, including protected time for further training and accreditation, ensuring you are always equipped to meet the evolving needs of your patients. Key Responsibilities: Conduct a variety of eye examinations, including routine checks, contact lens fittings, and the treatment of minor eye conditions. Provide expert advice and clinical care to patients, tailoring recommendations to their specific needs. Work closely with the Optical Manager and wider team to ensure high standards of patient care and department operations. Coach and train team members, contributing to the development of new patient services and improving overall departmental performance. Support the development of innovative patient care solutions to meet the changing needs of the community. Ensure all clinical records are maintained to a high standard using digital systems, ensuring patient confidentiality and compliance with regulations. Participate in a CPD programme, ensuring you meet all statutory requirements for professional development. Stay up to date with the latest advances in optometry and implement best practices in patient care. Team Development: Provide guidance and coaching to team members to help develop clinical skills and improve patient care. Collaborate with the team to enhance operational efficiency and ensure a smooth patient experience. Contribute to the creation and implementation of new patient services that meet the latest industry standards. Foster a collaborative and supportive environment, ensuring all colleagues feel valued and motivated to succeed. About You: We are looking for an Optometrist who: Is a fully qualified Optometrist registered with the General Optical Council (GOC). Holds NHS performer status or is a registered performer with your local NHS area team or health board. Has MECs or WECs accreditation (or is willing to gain it within 12 months of joining - training and funding provided). Is on track to meet the statutory CPD points requirement. Demonstrates a passion for delivering high-quality patient care and creating a memorable customer experience. Is eager to work collaboratively with a team to maintain high clinical standards and develop new patient services. Has a proactive attitude toward continuing professional development and is keen to stay current with industry trends. Well-being Services: 24/7 Virtual GP Services: Access to consultations with virtual GPs whenever you need them. Counselling & Support: Free, confidential counselling services and a 24/7 employee assistance helpline for support in times of need. Health & Dental Cash Plans: Coverage for health and dental treatments to ensure you and your family are well taken care of. Employee Discounts: Enjoy discounts on a wide range of services and activities, from airport parking to theme parks and cinemas. What They Offer: Salary: Up to £74,100 per annum, depending on experience. Discretionary Bonus: Opportunity to earn a company bonus based on performance. Pension: Company pension scheme with up to 7% match. Professional Development: Support for MECs or WECs accreditation, along with a CET package and access to further qualifications and training. GOC Fees Paid: Full payment of your GOC registration fees. Flexible Working: Flexible work patterns to help you achieve a healthy work-life balance. Parental Leave: Generous maternity, paternity, and shared parental leave, as well as additional family-related support. Inclusion Networks: A culture of inclusion that celebrates diversity and ensures all colleagues feel supported and valued. Why Join Us? This is an exciting opportunity for an Optometrist looking to progress in their career while making a tangible difference in the lives of patients. You'll be part of a supportive and dynamic team, where your expertise will be valued, and you'll have access to training and professional development that ensures you stay at the forefront of your field. If you're looking for a fulfilling career with great benefits, flexibility, and the chance to grow, this is the role for you. If you're interested in this opportunity, please contact Leo at or email for more details or any questions you may have.
Jul 11, 2026
Full time
Position: Optometrist Location: Eastbourne Salary: Up to £74,100 Working Hours: 40 hours per week Contract Type: Permanent, Full-time Shift Pattern: Monday to Friday, with one Saturday shift per week Job Summary : We are looking for a dedicated and skilled Optometrist to join our team in Eastbourne. In this role, you will play an integral part in providing high-quality patient care, performing eye examinations, contact lens fittings, and treating a range of minor eye conditions. You'll collaborate with an Optical Manager and work alongside a talented team to maintain clinical and operational excellence, as well as to support the development of new patient services. This role offers access to ongoing professional development, including protected time for further training and accreditation, ensuring you are always equipped to meet the evolving needs of your patients. Key Responsibilities: Conduct a variety of eye examinations, including routine checks, contact lens fittings, and the treatment of minor eye conditions. Provide expert advice and clinical care to patients, tailoring recommendations to their specific needs. Work closely with the Optical Manager and wider team to ensure high standards of patient care and department operations. Coach and train team members, contributing to the development of new patient services and improving overall departmental performance. Support the development of innovative patient care solutions to meet the changing needs of the community. Ensure all clinical records are maintained to a high standard using digital systems, ensuring patient confidentiality and compliance with regulations. Participate in a CPD programme, ensuring you meet all statutory requirements for professional development. Stay up to date with the latest advances in optometry and implement best practices in patient care. Team Development: Provide guidance and coaching to team members to help develop clinical skills and improve patient care. Collaborate with the team to enhance operational efficiency and ensure a smooth patient experience. Contribute to the creation and implementation of new patient services that meet the latest industry standards. Foster a collaborative and supportive environment, ensuring all colleagues feel valued and motivated to succeed. About You: We are looking for an Optometrist who: Is a fully qualified Optometrist registered with the General Optical Council (GOC). Holds NHS performer status or is a registered performer with your local NHS area team or health board. Has MECs or WECs accreditation (or is willing to gain it within 12 months of joining - training and funding provided). Is on track to meet the statutory CPD points requirement. Demonstrates a passion for delivering high-quality patient care and creating a memorable customer experience. Is eager to work collaboratively with a team to maintain high clinical standards and develop new patient services. Has a proactive attitude toward continuing professional development and is keen to stay current with industry trends. Well-being Services: 24/7 Virtual GP Services: Access to consultations with virtual GPs whenever you need them. Counselling & Support: Free, confidential counselling services and a 24/7 employee assistance helpline for support in times of need. Health & Dental Cash Plans: Coverage for health and dental treatments to ensure you and your family are well taken care of. Employee Discounts: Enjoy discounts on a wide range of services and activities, from airport parking to theme parks and cinemas. What They Offer: Salary: Up to £74,100 per annum, depending on experience. Discretionary Bonus: Opportunity to earn a company bonus based on performance. Pension: Company pension scheme with up to 7% match. Professional Development: Support for MECs or WECs accreditation, along with a CET package and access to further qualifications and training. GOC Fees Paid: Full payment of your GOC registration fees. Flexible Working: Flexible work patterns to help you achieve a healthy work-life balance. Parental Leave: Generous maternity, paternity, and shared parental leave, as well as additional family-related support. Inclusion Networks: A culture of inclusion that celebrates diversity and ensures all colleagues feel supported and valued. Why Join Us? This is an exciting opportunity for an Optometrist looking to progress in their career while making a tangible difference in the lives of patients. You'll be part of a supportive and dynamic team, where your expertise will be valued, and you'll have access to training and professional development that ensures you stay at the forefront of your field. If you're looking for a fulfilling career with great benefits, flexibility, and the chance to grow, this is the role for you. If you're interested in this opportunity, please contact Leo at or email for more details or any questions you may have.
Job Advert Ward Manager The Yorkshire Clinic, Bingley Full Time 37.5 hours At Ramsay Health Care, our people are our greatest strength. As Ward Manager, you'll inspire and guide a dedicated team, ensuring exceptional patient care in one of West Yorkshire's leading private hospitals, that has just been awarded a CQC Rating of 'Outstanding' This is your chance to combine leadership with hands-on clinical expertise in an environment where there's truly more time to care. What you'll do Lead and motivate a skilled ward team, driving high standards of care. Oversee daily operations, staffing, and resource management. Champion patient safety, compliance, and continuous improvement. Collaborate across departments to deliver seamless patient experiences. What you'll bring with you Registered Nurse (RN) with a valid NMC registration. Minimum of 5 years of clinical experience, preferably with a strong surgical background, with at least 2 years in a leadership or managerial role. Strong clinical skills and knowledge of best practices in patient care. Excellent communication, interpersonal, and organizational skills. Ability to lead and motivate a team, fostering a positive and collaborative work environment. Experience in managing budgets and resources effectively Previous Clinical Supervisory Experience Experience of managing rosters and staffing (desirable) Flexibility and adaptability to meet the changing needs of the business A good working knowledge and compliance with CQC Standards Why join us? At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we're people caring for people: Health, Wellbeing & Financial Security Private Medical Cover, with the option to add your partner and dependants Discounted Bupa Dental Insurance Life Assurance (Death in Service) x3 your base salary Private Pension, with Ramsay matching up to 5% after a qualifying period Employee Assistance Programme Work-Life Balance 25 days annual leave + bank holidays, with the option to buy or sell additional days Flexible shift patterns, where possible Family friendly policies including enhanced parental leave Volunteer leave to support causes that matter to you Career Development & Recognition Training and Development via the Ramsay Academy to support your career development Colleague recognition programme to celebrate our people Lifestyle & Everyday Perks Access to our benefits platform, offering a wide range of discounts Cycle2Work scheme Subsidised staff restaurant, where possible Free parking on site, where possible About Us: Ramsay Health Care UK is a well-established global hospital group with over 60 years' experience. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. "The Ramsay Way" culture recognises that people - staff and doctors - are Ramsay Health Care's most important asset and this has been key to our ongoing success. About us We're Ramsay Health Care UK. With 35 hospitals, 7,600 staff and 200,000 patients treated every year, we're one of the leading independent healthcare providers in England. We deliver a wide and comprehensive range of specialised clinical services from routine to complex surgery, day case procedures, cancer care, diagnostic services and physiotherapy. In addition, we also have our three standalone decontamination units which are essential to supporting our clinical outcomes. 94% of our facilities are rated 'Good' by the CQC, and we are extremely proud of the high quality of our staff as well as excellent relationships with doctors and our strong, longstanding partnership with the NHS. We're part of a global hospital group with over 60 years' experience that operates in 11 countries across the world. As people caring for people, our ethos helps make a huge difference in the lives of millions. We know that our people are our most important asset to our organisation, and are the key to our success and continuing growth. We care. It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. "The Ramsay Way" culture recognises that our people are our most important asset and this has been key to our ongoing success. We are committed to equality of opportunity for all. This position is subject to background and DBS checks. We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.
Jul 11, 2026
Full time
Job Advert Ward Manager The Yorkshire Clinic, Bingley Full Time 37.5 hours At Ramsay Health Care, our people are our greatest strength. As Ward Manager, you'll inspire and guide a dedicated team, ensuring exceptional patient care in one of West Yorkshire's leading private hospitals, that has just been awarded a CQC Rating of 'Outstanding' This is your chance to combine leadership with hands-on clinical expertise in an environment where there's truly more time to care. What you'll do Lead and motivate a skilled ward team, driving high standards of care. Oversee daily operations, staffing, and resource management. Champion patient safety, compliance, and continuous improvement. Collaborate across departments to deliver seamless patient experiences. What you'll bring with you Registered Nurse (RN) with a valid NMC registration. Minimum of 5 years of clinical experience, preferably with a strong surgical background, with at least 2 years in a leadership or managerial role. Strong clinical skills and knowledge of best practices in patient care. Excellent communication, interpersonal, and organizational skills. Ability to lead and motivate a team, fostering a positive and collaborative work environment. Experience in managing budgets and resources effectively Previous Clinical Supervisory Experience Experience of managing rosters and staffing (desirable) Flexibility and adaptability to meet the changing needs of the business A good working knowledge and compliance with CQC Standards Why join us? At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we're people caring for people: Health, Wellbeing & Financial Security Private Medical Cover, with the option to add your partner and dependants Discounted Bupa Dental Insurance Life Assurance (Death in Service) x3 your base salary Private Pension, with Ramsay matching up to 5% after a qualifying period Employee Assistance Programme Work-Life Balance 25 days annual leave + bank holidays, with the option to buy or sell additional days Flexible shift patterns, where possible Family friendly policies including enhanced parental leave Volunteer leave to support causes that matter to you Career Development & Recognition Training and Development via the Ramsay Academy to support your career development Colleague recognition programme to celebrate our people Lifestyle & Everyday Perks Access to our benefits platform, offering a wide range of discounts Cycle2Work scheme Subsidised staff restaurant, where possible Free parking on site, where possible About Us: Ramsay Health Care UK is a well-established global hospital group with over 60 years' experience. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. "The Ramsay Way" culture recognises that people - staff and doctors - are Ramsay Health Care's most important asset and this has been key to our ongoing success. About us We're Ramsay Health Care UK. With 35 hospitals, 7,600 staff and 200,000 patients treated every year, we're one of the leading independent healthcare providers in England. We deliver a wide and comprehensive range of specialised clinical services from routine to complex surgery, day case procedures, cancer care, diagnostic services and physiotherapy. In addition, we also have our three standalone decontamination units which are essential to supporting our clinical outcomes. 94% of our facilities are rated 'Good' by the CQC, and we are extremely proud of the high quality of our staff as well as excellent relationships with doctors and our strong, longstanding partnership with the NHS. We're part of a global hospital group with over 60 years' experience that operates in 11 countries across the world. As people caring for people, our ethos helps make a huge difference in the lives of millions. We know that our people are our most important asset to our organisation, and are the key to our success and continuing growth. We care. It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. "The Ramsay Way" culture recognises that our people are our most important asset and this has been key to our ongoing success. We are committed to equality of opportunity for all. This position is subject to background and DBS checks. We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.
We are looking for an experienced Interim Operations Manager to provide leadership and operational support across our custody healthcare services. You will be responsible for ensuring the effective day-to-day running of services, working closely with clinical and operational teams to deliver high-quality care, meet contractual requirements and achieve agreed performance targets. This is a key leadership role, working with internal teams and external partners to maintain strong relationships, improve service delivery and support continuous improvement. Experience working within custody, police or forensic environments would be beneficial, but it is not essential. We are looking for someone with strong operational leadership experience who can quickly build relationships, manage teams and deliver results in a complex environment. The role will be based across Durham and Cleveland , with regular travel required between locations. Key Responsibilities Lead operational delivery across services, supporting teams to achieve performance targets and deliver high standards. Work closely with clinical and operational leads to ensure effective service delivery. Build positive relationships with clients, stakeholders and external partners. Support workforce planning, rota management and staffing requirements. Lead and develop teams, encouraging engagement, accountability and continuous improvement. Monitor operational performance and provide clear management information. Support contract delivery, governance and performance management. Identify opportunities to improve quality, efficiency and service outcomes. Represent the service at meetings and provide assurance on performance and improvement activity. Support change, service development and business continuity planning. About You You will be an experienced operational leader who is confident working in a complex organisation and able to lead teams through change. You will have: Experience in operational management and stakeholder management. The ability to motivate, develop and support teams. Strong communication and decision-making skills. The ability to manage competing priorities and deliver against objectives. A proactive approach to improving services and performance. Experience working across multiple sites. A degree or equivalent formal leadership training is required, along with the ability to pass an enhanced DBS check. Why Join Us? At PHL Group, we pride ourselves on being Truly Caring, Team First, and Pioneering Innovation. You ll join a forward-thinking organisation that values integrity, inclusivity, and innovation, and empowers its leaders to make a real difference. Applications Due to the high volume of applications, only shortlisted candidates will be contacted. If your application is successful, you can expect to hear from us within 2 weeks of submission. Please note that this advert will remain open until the position is filled. Interviews will be held throughout the advertising period, so we encourage you to apply early to avoid disappointment.
Jul 11, 2026
Contractor
We are looking for an experienced Interim Operations Manager to provide leadership and operational support across our custody healthcare services. You will be responsible for ensuring the effective day-to-day running of services, working closely with clinical and operational teams to deliver high-quality care, meet contractual requirements and achieve agreed performance targets. This is a key leadership role, working with internal teams and external partners to maintain strong relationships, improve service delivery and support continuous improvement. Experience working within custody, police or forensic environments would be beneficial, but it is not essential. We are looking for someone with strong operational leadership experience who can quickly build relationships, manage teams and deliver results in a complex environment. The role will be based across Durham and Cleveland , with regular travel required between locations. Key Responsibilities Lead operational delivery across services, supporting teams to achieve performance targets and deliver high standards. Work closely with clinical and operational leads to ensure effective service delivery. Build positive relationships with clients, stakeholders and external partners. Support workforce planning, rota management and staffing requirements. Lead and develop teams, encouraging engagement, accountability and continuous improvement. Monitor operational performance and provide clear management information. Support contract delivery, governance and performance management. Identify opportunities to improve quality, efficiency and service outcomes. Represent the service at meetings and provide assurance on performance and improvement activity. Support change, service development and business continuity planning. About You You will be an experienced operational leader who is confident working in a complex organisation and able to lead teams through change. You will have: Experience in operational management and stakeholder management. The ability to motivate, develop and support teams. Strong communication and decision-making skills. The ability to manage competing priorities and deliver against objectives. A proactive approach to improving services and performance. Experience working across multiple sites. A degree or equivalent formal leadership training is required, along with the ability to pass an enhanced DBS check. Why Join Us? At PHL Group, we pride ourselves on being Truly Caring, Team First, and Pioneering Innovation. You ll join a forward-thinking organisation that values integrity, inclusivity, and innovation, and empowers its leaders to make a real difference. Applications Due to the high volume of applications, only shortlisted candidates will be contacted. If your application is successful, you can expect to hear from us within 2 weeks of submission. Please note that this advert will remain open until the position is filled. Interviews will be held throughout the advertising period, so we encourage you to apply early to avoid disappointment.
£46,064 - £52,852 assuming good attendance Those huge small victories Working in our Children's Homes means being a part of a young person's day to day life. This means being there for the highest highs and lowest lows. As a Deputy Manager you will be a part of making sure that the home environment can support this by ensuring both staff and the young people feel secure, safe and motivated. There will be challenges along the way but there will also be the smallest moments which feel like a huge small victory! Our homes accommodate young people with social, emotional and mental health needs, and our aim is to create the best possible outcome for the young people in our care. This is all made possible because our service is holistic and touches on every aspect of our young people's developmental needs. From our Psychologists and Occupational Therapists to many other clinical team members who feed into the overall picture we achieve positive outcomes by having the most joined-up service in SEND. Get out what you put in By assisting in the management of the day to day operations in the home, supporting the whole team and making sure the home operates to our high standards - you enable our young people to get their childhood back and create pathways to become well rounded adults. We're looking for a minimum of 2 years' experience in residential childcare including experience in a supervisory capacity. What we do for you We know you're going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you'll get to make a genuine difference to the lives of our young people - plus you'll get: Salary: Base salary of £42,664 - £49,452 Bonuses: Attendance allowance up to £1,400 per year, £2,000 Regional Allowance, £1,000 Welcome Bonus - on successful completion of probation & £1,000 Loyalty Bonus (after 12 months of employment) Training: A full 4-week induction on our Care Academy Holiday: You'll work hard at WG, so you'll be rewarded with 7 weeks' holiday Progression: If career development is your thing, most of our registered managers have been promoted from within our group Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance - check out our benefits here Wellbeing: a host of wellbeing tools and advice including employee assistance Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts Meals provided while you're at work Beautiful working environments with the very best facilities - check out our homes here A recommend a friend scheme that offers a £1,000 bonus every time Bring your whole-self to work Here at Witherslack Group, we celebrate everyone's differences as that's what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs - and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. We'll give you the chance to build an exciting career in a fast-growing organisation, where you're free to achieve your potential. Here's what we need from you; A committed and enthusiastic leader with a passion to make a difference Level 3 Diploma qualification in Residential Childcare (England) Level 5 Diploma in Leadership and Management is desirable - provided if needed A full UK driving licence which you've held for at least 12 months Join the UK's best special education and care provider At Witherslack Group, inclusion is part of who we are. We're committed to creating an environment where everyone feels respected, valued and that they truly belong. As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community. We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we'll be there every step of the way. By building a diverse and inclusive team, we're better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self. The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community. For a full job description and person specification, please click here . To view our ex-offenders policy please click here . Children's Support Worker / Residential Support Worker / Care Worker / Career in Care / Working with Children / SEMH
Jul 10, 2026
Full time
£46,064 - £52,852 assuming good attendance Those huge small victories Working in our Children's Homes means being a part of a young person's day to day life. This means being there for the highest highs and lowest lows. As a Deputy Manager you will be a part of making sure that the home environment can support this by ensuring both staff and the young people feel secure, safe and motivated. There will be challenges along the way but there will also be the smallest moments which feel like a huge small victory! Our homes accommodate young people with social, emotional and mental health needs, and our aim is to create the best possible outcome for the young people in our care. This is all made possible because our service is holistic and touches on every aspect of our young people's developmental needs. From our Psychologists and Occupational Therapists to many other clinical team members who feed into the overall picture we achieve positive outcomes by having the most joined-up service in SEND. Get out what you put in By assisting in the management of the day to day operations in the home, supporting the whole team and making sure the home operates to our high standards - you enable our young people to get their childhood back and create pathways to become well rounded adults. We're looking for a minimum of 2 years' experience in residential childcare including experience in a supervisory capacity. What we do for you We know you're going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you'll get to make a genuine difference to the lives of our young people - plus you'll get: Salary: Base salary of £42,664 - £49,452 Bonuses: Attendance allowance up to £1,400 per year, £2,000 Regional Allowance, £1,000 Welcome Bonus - on successful completion of probation & £1,000 Loyalty Bonus (after 12 months of employment) Training: A full 4-week induction on our Care Academy Holiday: You'll work hard at WG, so you'll be rewarded with 7 weeks' holiday Progression: If career development is your thing, most of our registered managers have been promoted from within our group Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance - check out our benefits here Wellbeing: a host of wellbeing tools and advice including employee assistance Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts Meals provided while you're at work Beautiful working environments with the very best facilities - check out our homes here A recommend a friend scheme that offers a £1,000 bonus every time Bring your whole-self to work Here at Witherslack Group, we celebrate everyone's differences as that's what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs - and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. We'll give you the chance to build an exciting career in a fast-growing organisation, where you're free to achieve your potential. Here's what we need from you; A committed and enthusiastic leader with a passion to make a difference Level 3 Diploma qualification in Residential Childcare (England) Level 5 Diploma in Leadership and Management is desirable - provided if needed A full UK driving licence which you've held for at least 12 months Join the UK's best special education and care provider At Witherslack Group, inclusion is part of who we are. We're committed to creating an environment where everyone feels respected, valued and that they truly belong. As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community. We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we'll be there every step of the way. By building a diverse and inclusive team, we're better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self. The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community. For a full job description and person specification, please click here . To view our ex-offenders policy please click here . Children's Support Worker / Residential Support Worker / Care Worker / Career in Care / Working with Children / SEMH
Total package: Up to £79,185 ( 8 bed children's home) PLUS 30% bonus accrued each year Those huge small victories Working in our Children's Homes means being a part of a young person's day to day life. This means being there for the highest highs and lowest lows. As a Registered Manager you will make sure that the home environment can support this by ensuring both your staff and the young people feel secure, safe and motivated. There will be challenges along the way but there will also be the smallest moments which feel like a huge small victory! Our homes accommodate young people with social, emotional and mental health needs, and our aim is to create the best possible outcome for the young people in our care. This is all made possible because our service is holistic and touches on every aspect of our young people's developmental needs. From our Psychologists and Occupational Therapists to many other clinical team members who feed into the overall picture we achieve positive outcomes by having the most joined-up service in SEND. Get out what you put in By managing the day to day operations in the home and taking ownership of Ofsted requirements you enable our young people to get their childhood back and create pathways to become well rounded adults - an incredibly rewarding role to have. You will actively be involved with new referrals and be safe in the knowledge that you will be providing a home in the UKs leading provider of specialist education and care. What we do for you We know you're going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you'll get to make a genuine difference to the lives of our young people - plus you'll get: Salary: Base salary of £54,997 - £68,441 Bonuses: Bonus of 10% of salary reviewed annually, £2,500 on call bonus (approx. 10 weekends per year) and Attendance allowance £1,400 You also receive a long-term incentive plan - a bonus of 30% of salary accrued each year and paid as a future lump sum Training: A full 4-week induction on our Care Academy Holiday: You'll work hard at WG, so you'll be rewarded with 7 weeks' holiday Progression: If career development is your thing, most of our regional managers have been promoted from within our group Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance - check out our benefits here Wellbeing: a host of wellbeing tools and advice including employee assistance Private Health Insurance and Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts Meals provided while you're at work Beautiful working environments with the very best facilities - check out our homes here A recommend a friend scheme that offers a £1,000 bonus every time Bring your whole-self to work Here at Witherslack Group, we celebrate everyone's differences as that's what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs - and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. We'll give you the chance to build an exciting career in a fast-growing organisation, where you're free to achieve your potential. Here's what we need from you; Experience managing an Ofsted rated Good or Outstanding children's home A committed and enthusiastic leader with a passion to make a difference Level 5 Diploma qualification in Leadership and Management for Residential Childcare (England) A full UK driving licence which you've held for at least 12 months Join the UK's best special education and care provider Our young people deserve the best possible future and we feel the same about our teams. You deserve to have the career you want, with a purpose-led employer, in an environment that allows you to be yourself . The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community. For a full job description and person specification, please click here To view our ex-offenders policy please click here . Children's Support Worker / Residential Support Worker / Care Worker / Career in Care / Working with Children / SEMH
Jul 10, 2026
Full time
Total package: Up to £79,185 ( 8 bed children's home) PLUS 30% bonus accrued each year Those huge small victories Working in our Children's Homes means being a part of a young person's day to day life. This means being there for the highest highs and lowest lows. As a Registered Manager you will make sure that the home environment can support this by ensuring both your staff and the young people feel secure, safe and motivated. There will be challenges along the way but there will also be the smallest moments which feel like a huge small victory! Our homes accommodate young people with social, emotional and mental health needs, and our aim is to create the best possible outcome for the young people in our care. This is all made possible because our service is holistic and touches on every aspect of our young people's developmental needs. From our Psychologists and Occupational Therapists to many other clinical team members who feed into the overall picture we achieve positive outcomes by having the most joined-up service in SEND. Get out what you put in By managing the day to day operations in the home and taking ownership of Ofsted requirements you enable our young people to get their childhood back and create pathways to become well rounded adults - an incredibly rewarding role to have. You will actively be involved with new referrals and be safe in the knowledge that you will be providing a home in the UKs leading provider of specialist education and care. What we do for you We know you're going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you'll get to make a genuine difference to the lives of our young people - plus you'll get: Salary: Base salary of £54,997 - £68,441 Bonuses: Bonus of 10% of salary reviewed annually, £2,500 on call bonus (approx. 10 weekends per year) and Attendance allowance £1,400 You also receive a long-term incentive plan - a bonus of 30% of salary accrued each year and paid as a future lump sum Training: A full 4-week induction on our Care Academy Holiday: You'll work hard at WG, so you'll be rewarded with 7 weeks' holiday Progression: If career development is your thing, most of our regional managers have been promoted from within our group Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance - check out our benefits here Wellbeing: a host of wellbeing tools and advice including employee assistance Private Health Insurance and Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts Meals provided while you're at work Beautiful working environments with the very best facilities - check out our homes here A recommend a friend scheme that offers a £1,000 bonus every time Bring your whole-self to work Here at Witherslack Group, we celebrate everyone's differences as that's what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs - and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. We'll give you the chance to build an exciting career in a fast-growing organisation, where you're free to achieve your potential. Here's what we need from you; Experience managing an Ofsted rated Good or Outstanding children's home A committed and enthusiastic leader with a passion to make a difference Level 5 Diploma qualification in Leadership and Management for Residential Childcare (England) A full UK driving licence which you've held for at least 12 months Join the UK's best special education and care provider Our young people deserve the best possible future and we feel the same about our teams. You deserve to have the career you want, with a purpose-led employer, in an environment that allows you to be yourself . The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community. For a full job description and person specification, please click here To view our ex-offenders policy please click here . Children's Support Worker / Residential Support Worker / Care Worker / Career in Care / Working with Children / SEMH
Job Advert Ward Manager The Yorkshire Clinic, Bingley Full Time 37.5 hours At Ramsay Health Care, our people are our greatest strength. As Ward Manager, you'll inspire and guide a dedicated team, ensuring exceptional patient care in one of West Yorkshire's leading private hospitals, that has just been awarded a CQC Rating of 'Outstanding' This is your chance to combine leadership with hands-on clinical expertise in an environment where there's truly more time to care. What you'll do Lead and motivate a skilled ward team, driving high standards of care. Oversee daily operations, staffing, and resource management. Champion patient safety, compliance, and continuous improvement. Collaborate across departments to deliver seamless patient experiences. What you'll bring with you Registered Nurse (RN) with a valid NMC registration. Minimum of 5 years of clinical experience, preferably with a strong surgical background, with at least 2 years in a leadership or managerial role. Strong clinical skills and knowledge of best practices in patient care. Excellent communication, interpersonal, and organizational skills. Ability to lead and motivate a team, fostering a positive and collaborative work environment. Experience in managing budgets and resources effectively Previous Clinical Supervisory Experience Experience of managing rosters and staffing (desirable) Flexibility and adaptability to meet the changing needs of the business A good working knowledge and compliance with CQC Standards Why join us? At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we're people caring for people: Health, Wellbeing & Financial Security Private Medical Cover, with the option to add your partner and dependants Discounted Bupa Dental Insurance Life Assurance (Death in Service) x3 your base salary Private Pension, with Ramsay matching up to 5% after a qualifying period Employee Assistance Programme Work-Life Balance 25 days annual leave + bank holidays, with the option to buy or sell additional days Flexible shift patterns, where possible Family friendly policies including enhanced parental leave Volunteer leave to support causes that matter to you Career Development & Recognition Training and Development via the Ramsay Academy to support your career development Colleague recognition programme to celebrate our people Lifestyle & Everyday Perks Access to our benefits platform, offering a wide range of discounts Cycle2Work scheme Subsidised staff restaurant, where possible Free parking on site, where possible About Us: Ramsay Health Care UK is a well-established global hospital group with over 60 years' experience. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. "The Ramsay Way" culture recognises that people - staff and doctors - are Ramsay Health Care's most important asset and this has been key to our ongoing success. About us We're Ramsay Health Care UK. With 35 hospitals, 7,600 staff and 200,000 patients treated every year, we're one of the leading independent healthcare providers in England. We deliver a wide and comprehensive range of specialised clinical services from routine to complex surgery, day case procedures, cancer care, diagnostic services and physiotherapy. In addition, we also have our three standalone decontamination units which are essential to supporting our clinical outcomes. 94% of our facilities are rated 'Good' by the CQC, and we are extremely proud of the high quality of our staff as well as excellent relationships with doctors and our strong, longstanding partnership with the NHS. We're part of a global hospital group with over 60 years' experience that operates in 11 countries across the world. As people caring for people, our ethos helps make a huge difference in the lives of millions. We know that our people are our most important asset to our organisation, and are the key to our success and continuing growth. We care. It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. "The Ramsay Way" culture recognises that our people are our most important asset and this has been key to our ongoing success. We are committed to equality of opportunity for all. This position is subject to background and DBS checks. We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.
Jul 10, 2026
Full time
Job Advert Ward Manager The Yorkshire Clinic, Bingley Full Time 37.5 hours At Ramsay Health Care, our people are our greatest strength. As Ward Manager, you'll inspire and guide a dedicated team, ensuring exceptional patient care in one of West Yorkshire's leading private hospitals, that has just been awarded a CQC Rating of 'Outstanding' This is your chance to combine leadership with hands-on clinical expertise in an environment where there's truly more time to care. What you'll do Lead and motivate a skilled ward team, driving high standards of care. Oversee daily operations, staffing, and resource management. Champion patient safety, compliance, and continuous improvement. Collaborate across departments to deliver seamless patient experiences. What you'll bring with you Registered Nurse (RN) with a valid NMC registration. Minimum of 5 years of clinical experience, preferably with a strong surgical background, with at least 2 years in a leadership or managerial role. Strong clinical skills and knowledge of best practices in patient care. Excellent communication, interpersonal, and organizational skills. Ability to lead and motivate a team, fostering a positive and collaborative work environment. Experience in managing budgets and resources effectively Previous Clinical Supervisory Experience Experience of managing rosters and staffing (desirable) Flexibility and adaptability to meet the changing needs of the business A good working knowledge and compliance with CQC Standards Why join us? At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we're people caring for people: Health, Wellbeing & Financial Security Private Medical Cover, with the option to add your partner and dependants Discounted Bupa Dental Insurance Life Assurance (Death in Service) x3 your base salary Private Pension, with Ramsay matching up to 5% after a qualifying period Employee Assistance Programme Work-Life Balance 25 days annual leave + bank holidays, with the option to buy or sell additional days Flexible shift patterns, where possible Family friendly policies including enhanced parental leave Volunteer leave to support causes that matter to you Career Development & Recognition Training and Development via the Ramsay Academy to support your career development Colleague recognition programme to celebrate our people Lifestyle & Everyday Perks Access to our benefits platform, offering a wide range of discounts Cycle2Work scheme Subsidised staff restaurant, where possible Free parking on site, where possible About Us: Ramsay Health Care UK is a well-established global hospital group with over 60 years' experience. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. "The Ramsay Way" culture recognises that people - staff and doctors - are Ramsay Health Care's most important asset and this has been key to our ongoing success. About us We're Ramsay Health Care UK. With 35 hospitals, 7,600 staff and 200,000 patients treated every year, we're one of the leading independent healthcare providers in England. We deliver a wide and comprehensive range of specialised clinical services from routine to complex surgery, day case procedures, cancer care, diagnostic services and physiotherapy. In addition, we also have our three standalone decontamination units which are essential to supporting our clinical outcomes. 94% of our facilities are rated 'Good' by the CQC, and we are extremely proud of the high quality of our staff as well as excellent relationships with doctors and our strong, longstanding partnership with the NHS. We're part of a global hospital group with over 60 years' experience that operates in 11 countries across the world. As people caring for people, our ethos helps make a huge difference in the lives of millions. We know that our people are our most important asset to our organisation, and are the key to our success and continuing growth. We care. It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. "The Ramsay Way" culture recognises that our people are our most important asset and this has been key to our ongoing success. We are committed to equality of opportunity for all. This position is subject to background and DBS checks. We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.
About the role This is a senior leadership position responsible for the operational performance, quality, and strategic development of Kingsley's East region portfolio. You will provide visible, hands-on leadership to a cluster of Homes across Norfolk, Suffolk and Essex, driving a culture of high-quality, person-centred care alongside strong commercial performance. Reporting directly to the Co-Chief Operating Officer, you will be a key member of the Group's operational leadership team, contributing to business-wide strategy while owning the day-to-day performance of your region. Reports to: Co-Chief Operating Officer Key duties and responsibilities Operational Leadership Provide strategic and operational oversight for all care homes and services within the East region Support, coach and develop the operations Managers to deliver outstanding care and meet regulatory requirements Conduct regular structured visits to homes, maintaining a visible and accessible leadership presence Lead the operational response to any quality or compliance concerns, working closely with the Group's Quality team Quality & Compliance Ensure all homes in the region maintain or achieve CQC ratings of Good or Outstanding Drive continuous improvement in care quality, resident experience and clinical outcomes Oversee preparation for CQC inspections and lead the response to regulatory findings Embed Kingsley's values and care standards across every home in the region Commercial Performance Take ownership of regional occupancy, revenue and EBITDA targets Work with Business Development and Sales teams to maintain strong referral pipelines and occupancy levels Manage regional budgets, identifying opportunities to improve efficiency without compromising care quality Support fee negotiations and local commissioner relationships People & Culture Support recruitment, retention and succession planning at Home Manager and operation manager level across the region Foster a positive, inclusive culture that supports staff wellbeing and reduces turnover Work with People team to manage complex employee relations matters at regional level Champion Kingsley's values and embed them throughout the regional workforce Skills and attributes Essential Proven senior operational leadership experience in the care home or wider healthcare sector Track record of managing multiple sites or services simultaneously Strong working knowledge of CQC standards and the regulatory environment for adult social care Demonstrated ability to drive quality improvement and manage underperformance Commercially astute, with experience owning P&L or budget accountability Outstanding people leadership skills a developer of talent, not just a performance manager Excellent communication and stakeholder engagement skills Desirable Experience operating at regional director level or equivalent Registered Manager qualification or equivalent clinical/care leadership background Familiarity with the care market and local commissioning landscape Experience supporting new home openings or acquisitions What will you gain? Competitive salary commensurate with experience Company car or car allowance Performance-related bonus Private healthcare on qualifying 25 days annual leave plus bank holidays Pension scheme
Jul 10, 2026
Full time
About the role This is a senior leadership position responsible for the operational performance, quality, and strategic development of Kingsley's East region portfolio. You will provide visible, hands-on leadership to a cluster of Homes across Norfolk, Suffolk and Essex, driving a culture of high-quality, person-centred care alongside strong commercial performance. Reporting directly to the Co-Chief Operating Officer, you will be a key member of the Group's operational leadership team, contributing to business-wide strategy while owning the day-to-day performance of your region. Reports to: Co-Chief Operating Officer Key duties and responsibilities Operational Leadership Provide strategic and operational oversight for all care homes and services within the East region Support, coach and develop the operations Managers to deliver outstanding care and meet regulatory requirements Conduct regular structured visits to homes, maintaining a visible and accessible leadership presence Lead the operational response to any quality or compliance concerns, working closely with the Group's Quality team Quality & Compliance Ensure all homes in the region maintain or achieve CQC ratings of Good or Outstanding Drive continuous improvement in care quality, resident experience and clinical outcomes Oversee preparation for CQC inspections and lead the response to regulatory findings Embed Kingsley's values and care standards across every home in the region Commercial Performance Take ownership of regional occupancy, revenue and EBITDA targets Work with Business Development and Sales teams to maintain strong referral pipelines and occupancy levels Manage regional budgets, identifying opportunities to improve efficiency without compromising care quality Support fee negotiations and local commissioner relationships People & Culture Support recruitment, retention and succession planning at Home Manager and operation manager level across the region Foster a positive, inclusive culture that supports staff wellbeing and reduces turnover Work with People team to manage complex employee relations matters at regional level Champion Kingsley's values and embed them throughout the regional workforce Skills and attributes Essential Proven senior operational leadership experience in the care home or wider healthcare sector Track record of managing multiple sites or services simultaneously Strong working knowledge of CQC standards and the regulatory environment for adult social care Demonstrated ability to drive quality improvement and manage underperformance Commercially astute, with experience owning P&L or budget accountability Outstanding people leadership skills a developer of talent, not just a performance manager Excellent communication and stakeholder engagement skills Desirable Experience operating at regional director level or equivalent Registered Manager qualification or equivalent clinical/care leadership background Familiarity with the care market and local commissioning landscape Experience supporting new home openings or acquisitions What will you gain? Competitive salary commensurate with experience Company car or car allowance Performance-related bonus Private healthcare on qualifying 25 days annual leave plus bank holidays Pension scheme
£46,064 - £52,852 assuming good attendance Those huge small victories Working in our Children's Homes means being a part of a young person's day to day life. This means being there for the highest highs and lowest lows. As a Deputy Manager you will be a part of making sure that the home environment can support this by ensuring both staff and the young people feel secure, safe and motivated. There will be challenges along the way but there will also be the smallest moments which feel like a huge small victory! Our homes accommodate young people with social, emotional and mental health needs, and our aim is to create the best possible outcome for the young people in our care. This is all made possible because our service is holistic and touches on every aspect of our young people's developmental needs. From our Psychologists and Occupational Therapists to many other clinical team members who feed into the overall picture we achieve positive outcomes by having the most joined-up service in SEND. Get out what you put in By assisting in the management of the day to day operations in the home, supporting the whole team and making sure the home operates to our high standards - you enable our young people to get their childhood back and create pathways to become well rounded adults. We're looking for a minimum of 2 years' experience in residential childcare including experience in a supervisory capacity. What we do for you We know you're going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you'll get to make a genuine difference to the lives of our young people - plus you'll get: Salary: Base salary of £42,664 - £49,452 Bonuses: Attendance allowance up to £1,400 per year, £2,000 Regional Allowance, £1,000 Welcome Bonus - on successful completion of probation & £1,000 Loyalty Bonus (after 12 months of employment) Training: A full 4-week induction on our Care Academy Holiday: You'll work hard at WG, so you'll be rewarded with 7 weeks' holiday Progression: If career development is your thing, most of our registered managers have been promoted from within our group Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance - check out our benefits here Wellbeing: a host of wellbeing tools and advice including employee assistance Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts Meals provided while you're at work Beautiful working environments with the very best facilities - check out our homes here A recommend a friend scheme that offers a £1,000 bonus every time Bring your whole-self to work Here at Witherslack Group, we celebrate everyone's differences as that's what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs - and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. We'll give you the chance to build an exciting career in a fast-growing organisation, where you're free to achieve your potential. Here's what we need from you; A committed and enthusiastic leader with a passion to make a difference Level 3 Diploma qualification in Residential Childcare (England) Level 5 Diploma in Leadership and Management is desirable - provided if needed A full UK driving licence which you've held for at least 12 months Join the UK's best special education and care provider At Witherslack Group, inclusion is part of who we are. We're committed to creating an environment where everyone feels respected, valued and that they truly belong. As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community. We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we'll be there every step of the way. By building a diverse and inclusive team, we're better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self. The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community. For a full job description and person specification, please click here . To view our ex-offenders policy please click here . Children's Support Worker / Residential Support Worker / Care Worker / Career in Care / Working with Children / SEMH
Jul 10, 2026
Full time
£46,064 - £52,852 assuming good attendance Those huge small victories Working in our Children's Homes means being a part of a young person's day to day life. This means being there for the highest highs and lowest lows. As a Deputy Manager you will be a part of making sure that the home environment can support this by ensuring both staff and the young people feel secure, safe and motivated. There will be challenges along the way but there will also be the smallest moments which feel like a huge small victory! Our homes accommodate young people with social, emotional and mental health needs, and our aim is to create the best possible outcome for the young people in our care. This is all made possible because our service is holistic and touches on every aspect of our young people's developmental needs. From our Psychologists and Occupational Therapists to many other clinical team members who feed into the overall picture we achieve positive outcomes by having the most joined-up service in SEND. Get out what you put in By assisting in the management of the day to day operations in the home, supporting the whole team and making sure the home operates to our high standards - you enable our young people to get their childhood back and create pathways to become well rounded adults. We're looking for a minimum of 2 years' experience in residential childcare including experience in a supervisory capacity. What we do for you We know you're going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you'll get to make a genuine difference to the lives of our young people - plus you'll get: Salary: Base salary of £42,664 - £49,452 Bonuses: Attendance allowance up to £1,400 per year, £2,000 Regional Allowance, £1,000 Welcome Bonus - on successful completion of probation & £1,000 Loyalty Bonus (after 12 months of employment) Training: A full 4-week induction on our Care Academy Holiday: You'll work hard at WG, so you'll be rewarded with 7 weeks' holiday Progression: If career development is your thing, most of our registered managers have been promoted from within our group Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance - check out our benefits here Wellbeing: a host of wellbeing tools and advice including employee assistance Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts Meals provided while you're at work Beautiful working environments with the very best facilities - check out our homes here A recommend a friend scheme that offers a £1,000 bonus every time Bring your whole-self to work Here at Witherslack Group, we celebrate everyone's differences as that's what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs - and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. We'll give you the chance to build an exciting career in a fast-growing organisation, where you're free to achieve your potential. Here's what we need from you; A committed and enthusiastic leader with a passion to make a difference Level 3 Diploma qualification in Residential Childcare (England) Level 5 Diploma in Leadership and Management is desirable - provided if needed A full UK driving licence which you've held for at least 12 months Join the UK's best special education and care provider At Witherslack Group, inclusion is part of who we are. We're committed to creating an environment where everyone feels respected, valued and that they truly belong. As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community. We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we'll be there every step of the way. By building a diverse and inclusive team, we're better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self. The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community. For a full job description and person specification, please click here . To view our ex-offenders policy please click here . Children's Support Worker / Residential Support Worker / Care Worker / Career in Care / Working with Children / SEMH
£46,064 - £52,852 assuming good attendance Those huge small victories Working in our Children's Homes means being a part of a young person's day to day life. This means being there for the highest highs and lowest lows. As a Deputy Manager you will be a part of making sure that the home environment can support this by ensuring both staff and the young people feel secure, safe and motivated. There will be challenges along the way but there will also be the smallest moments which feel like a huge small victory! Our homes accommodate young people with social, emotional and mental health needs, and our aim is to create the best possible outcome for the young people in our care. This is all made possible because our service is holistic and touches on every aspect of our young people's developmental needs. From our Psychologists and Occupational Therapists to many other clinical team members who feed into the overall picture we achieve positive outcomes by having the most joined-up service in SEND. Get out what you put in By assisting in the management of the day to day operations in the home, supporting the whole team and making sure the home operates to our high standards - you enable our young people to get their childhood back and create pathways to become well rounded adults. We're looking for a minimum of 2 years' experience in residential childcare including experience in a supervisory capacity. What we do for you We know you're going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you'll get to make a genuine difference to the lives of our young people - plus you'll get: Salary: Base salary of £42,664 - £49,452 Bonuses: Attendance allowance up to £1,400 per year, £2,000 Regional Allowance, £1,000 Welcome Bonus - on successful completion of probation & £1,000 Loyalty Bonus (after 12 months of employment) Training: A full 4-week induction on our Care Academy Holiday: You'll work hard at WG, so you'll be rewarded with 7 weeks' holiday Progression: If career development is your thing, most of our registered managers have been promoted from within our group Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance - check out our benefits here Wellbeing: a host of wellbeing tools and advice including employee assistance Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts Meals provided while you're at work Beautiful working environments with the very best facilities - check out our homes here A recommend a friend scheme that offers a £1,000 bonus every time Bring your whole-self to work Here at Witherslack Group, we celebrate everyone's differences as that's what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs - and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. We'll give you the chance to build an exciting career in a fast-growing organisation, where you're free to achieve your potential. Here's what we need from you; A committed and enthusiastic leader with a passion to make a difference Level 3 Diploma qualification in Residential Childcare (England) Level 5 Diploma in Leadership and Management is desirable - provided if needed A full UK driving licence which you've held for at least 12 months Join the UK's best special education and care provider At Witherslack Group, inclusion is part of who we are. We're committed to creating an environment where everyone feels respected, valued and that they truly belong. As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community. We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we'll be there every step of the way. By building a diverse and inclusive team, we're better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self. The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community. For a full job description and person specification, please click here . To view our ex-offenders policy please click here . Children's Support Worker / Residential Support Worker / Care Worker / Career in Care / Working with Children / SEMH
Jul 10, 2026
Full time
£46,064 - £52,852 assuming good attendance Those huge small victories Working in our Children's Homes means being a part of a young person's day to day life. This means being there for the highest highs and lowest lows. As a Deputy Manager you will be a part of making sure that the home environment can support this by ensuring both staff and the young people feel secure, safe and motivated. There will be challenges along the way but there will also be the smallest moments which feel like a huge small victory! Our homes accommodate young people with social, emotional and mental health needs, and our aim is to create the best possible outcome for the young people in our care. This is all made possible because our service is holistic and touches on every aspect of our young people's developmental needs. From our Psychologists and Occupational Therapists to many other clinical team members who feed into the overall picture we achieve positive outcomes by having the most joined-up service in SEND. Get out what you put in By assisting in the management of the day to day operations in the home, supporting the whole team and making sure the home operates to our high standards - you enable our young people to get their childhood back and create pathways to become well rounded adults. We're looking for a minimum of 2 years' experience in residential childcare including experience in a supervisory capacity. What we do for you We know you're going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you'll get to make a genuine difference to the lives of our young people - plus you'll get: Salary: Base salary of £42,664 - £49,452 Bonuses: Attendance allowance up to £1,400 per year, £2,000 Regional Allowance, £1,000 Welcome Bonus - on successful completion of probation & £1,000 Loyalty Bonus (after 12 months of employment) Training: A full 4-week induction on our Care Academy Holiday: You'll work hard at WG, so you'll be rewarded with 7 weeks' holiday Progression: If career development is your thing, most of our registered managers have been promoted from within our group Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance - check out our benefits here Wellbeing: a host of wellbeing tools and advice including employee assistance Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts Meals provided while you're at work Beautiful working environments with the very best facilities - check out our homes here A recommend a friend scheme that offers a £1,000 bonus every time Bring your whole-self to work Here at Witherslack Group, we celebrate everyone's differences as that's what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs - and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. We'll give you the chance to build an exciting career in a fast-growing organisation, where you're free to achieve your potential. Here's what we need from you; A committed and enthusiastic leader with a passion to make a difference Level 3 Diploma qualification in Residential Childcare (England) Level 5 Diploma in Leadership and Management is desirable - provided if needed A full UK driving licence which you've held for at least 12 months Join the UK's best special education and care provider At Witherslack Group, inclusion is part of who we are. We're committed to creating an environment where everyone feels respected, valued and that they truly belong. As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community. We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we'll be there every step of the way. By building a diverse and inclusive team, we're better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self. The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community. For a full job description and person specification, please click here . To view our ex-offenders policy please click here . Children's Support Worker / Residential Support Worker / Care Worker / Career in Care / Working with Children / SEMH
Total package: Up to £60,364 - £73,808 per annum ( 7 bed children's home) PLUS 30% bonus accrued each year Those huge small victories Working in our Children's Homes means being a part of a young person's day to day life. This means being there for the highest highs and lowest lows. As a Registered Manager you will make sure that the home environment can support this by ensuring both your staff and the young people feel secure, safe and motivated. There will be challenges along the way but there will also be the smallest moments which feel like a huge small victory! Our homes accommodate young people with social, emotional and mental health needs, and our aim is to create the best possible outcome for the young people in our care. This is all made possible because our service is holistic and touches on every aspect of our young people's developmental needs. From our Psychologists and Occupational Therapists to many other clinical team members who feed into the overall picture we achieve positive outcomes by having the most joined-up service in SEND. Get out what you put in By managing the day to day operations in the home and taking ownership of Ofsted requirements you enable our young people to get their childhood back and create pathways to become well rounded adults - an incredibly rewarding role to have. You will actively be involved with new referrals and be safe in the knowledge that you will be providing a home in the UKs leading provider of specialist education and care. What we do for you We know you're going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you'll get to make a genuine difference to the lives of our young people - plus you'll get: Salary: Base salary of 6-7 bed - £51,331 - £63,553 Bonuses: Bonus of 10% of salary reviewed annually, £2,500 on call bonus (approx. 10 weekends per year) and Attendance allowance £1,400 You also receive a long-term incentive plan - a bonus of 30% of salary accrued each year and paid as a future lump sum Training: A full 4-week induction on our Care Academy Holiday: You'll work hard at WG, so you'll be rewarded with 7 weeks' holiday Progression: If career development is your thing, most of our regional managers have been promoted from within our group Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance - check out our benefits here Wellbeing: a host of wellbeing tools and advice including employee assistance Private Health Insurance and Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts Meals provided while you're at work Beautiful working environments with the very best facilities - check out our homes here A recommend a friend scheme that offers a £1,000 bonus every time Bring your whole-self to work Here at Witherslack Group, we celebrate everyone's differences as that's what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs - and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. We'll give you the chance to build an exciting career in a fast-growing organisation, where you're free to achieve your potential. Here's what we need from you; Experience managing an Ofsted rated Good or Outstanding children's home A committed and enthusiastic leader with a passion to make a difference Level 5 Diploma qualification in Leadership and Management for Residential Childcare (England) A full UK driving licence which you've held for at least 12 months Join the UK's best special education and care provider At Witherslack Group, inclusion is part of who we are. We're committed to creating an environment where everyone feels respected, valued and that they truly belong. As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community. We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we'll be there every step of the way. By building a diverse and inclusive team, we're better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self. The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community. For a full job description and person specification, please click here To view our ex-offenders policy please click here . Children's Support Worker / Residential Support Worker / Care Worker / Career in Care / Working with Children / SEMH
Jul 10, 2026
Full time
Total package: Up to £60,364 - £73,808 per annum ( 7 bed children's home) PLUS 30% bonus accrued each year Those huge small victories Working in our Children's Homes means being a part of a young person's day to day life. This means being there for the highest highs and lowest lows. As a Registered Manager you will make sure that the home environment can support this by ensuring both your staff and the young people feel secure, safe and motivated. There will be challenges along the way but there will also be the smallest moments which feel like a huge small victory! Our homes accommodate young people with social, emotional and mental health needs, and our aim is to create the best possible outcome for the young people in our care. This is all made possible because our service is holistic and touches on every aspect of our young people's developmental needs. From our Psychologists and Occupational Therapists to many other clinical team members who feed into the overall picture we achieve positive outcomes by having the most joined-up service in SEND. Get out what you put in By managing the day to day operations in the home and taking ownership of Ofsted requirements you enable our young people to get their childhood back and create pathways to become well rounded adults - an incredibly rewarding role to have. You will actively be involved with new referrals and be safe in the knowledge that you will be providing a home in the UKs leading provider of specialist education and care. What we do for you We know you're going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you'll get to make a genuine difference to the lives of our young people - plus you'll get: Salary: Base salary of 6-7 bed - £51,331 - £63,553 Bonuses: Bonus of 10% of salary reviewed annually, £2,500 on call bonus (approx. 10 weekends per year) and Attendance allowance £1,400 You also receive a long-term incentive plan - a bonus of 30% of salary accrued each year and paid as a future lump sum Training: A full 4-week induction on our Care Academy Holiday: You'll work hard at WG, so you'll be rewarded with 7 weeks' holiday Progression: If career development is your thing, most of our regional managers have been promoted from within our group Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance - check out our benefits here Wellbeing: a host of wellbeing tools and advice including employee assistance Private Health Insurance and Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts Meals provided while you're at work Beautiful working environments with the very best facilities - check out our homes here A recommend a friend scheme that offers a £1,000 bonus every time Bring your whole-self to work Here at Witherslack Group, we celebrate everyone's differences as that's what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs - and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. We'll give you the chance to build an exciting career in a fast-growing organisation, where you're free to achieve your potential. Here's what we need from you; Experience managing an Ofsted rated Good or Outstanding children's home A committed and enthusiastic leader with a passion to make a difference Level 5 Diploma qualification in Leadership and Management for Residential Childcare (England) A full UK driving licence which you've held for at least 12 months Join the UK's best special education and care provider At Witherslack Group, inclusion is part of who we are. We're committed to creating an environment where everyone feels respected, valued and that they truly belong. As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community. We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we'll be there every step of the way. By building a diverse and inclusive team, we're better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self. The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community. For a full job description and person specification, please click here To view our ex-offenders policy please click here . Children's Support Worker / Residential Support Worker / Care Worker / Career in Care / Working with Children / SEMH
General Manager - Surgery & Anaesthetics London 6-Month Fixed Term Contract Band 8b (Agenda for Change) or equivalent day rate We're working with a leading NHS Trust in London to recruit an experienced General Manager to provide operational leadership across Surgery & Anaesthetics . This is an excellent opportunity for an established NHS operational leader to join a high-performing surgical division, leading service delivery, performance improvement and operational management across a complex portfolio. Working closely with senior clinicians, nursing leaders and executive colleagues, you'll play a pivotal role in delivering high-quality patient care while ensuring performance, financial and operational objectives are achieved. The Role As General Manager, you will provide strategic and operational leadership across Surgery & Anaesthetics, ensuring services are safe, efficient and responsive while delivering against key national and local performance standards. Key responsibilities include: Providing operational leadership across Surgery & Anaesthetics services Leading delivery against key operational targets including RTT, PTL management, elective recovery and patient flow Working closely with Clinical Directors, Consultants, Matrons and senior nursing teams to improve service performance Managing budgets, business planning and financial performance, identifying opportunities for service improvement and efficiency Leading service transformation, pathway redesign and quality improvement initiatives Developing recovery plans where required and providing assurance through robust performance reporting Leading multidisciplinary teams, supporting workforce planning, recruitment and staff development Managing operational risks, complaints, governance and service escalations Building strong relationships across clinical, operational and corporate teams to deliver sustainable service improvements About You We're looking for an experienced NHS operational leader who thrives in fast-paced acute environments. You'll bring: Significant senior operational management experience within an Acute NHS Trust Previous leadership experience within Surgery, Anaesthetics or other complex elective care services Strong understanding of elective performance, RTT, PTL management and patient flow Experience managing budgets, business planning and operational performance Proven ability to lead service improvement and transformation programmes Excellent stakeholder management skills with the credibility to work alongside senior clinicians and executive leaders Strong leadership, people management and change management experience Ability to analyse complex performance data and implement effective recovery plans Why Apply? Opportunity to lead a large and high-profile surgical portfolio Work alongside experienced clinical and executive leadership teams Make a measurable impact on elective performance and operational delivery 6-month fixed-term opportunity with an immediate start Band 8b (Agenda for Change) or equivalent day rate Apply Now If you're an experienced NHS General Manager or Senior Operational Manager with a strong background in Surgery, Anaesthetics or Elective Care, we'd love to hear from you. This opportunity would suit candidates currently working as a General Manager, Divisional Manager, Operational Manager, Service Director or Senior Operations Manager within an Acute NHS Trust who are looking for their next interim leadership opportunity.
Jul 10, 2026
Seasonal
General Manager - Surgery & Anaesthetics London 6-Month Fixed Term Contract Band 8b (Agenda for Change) or equivalent day rate We're working with a leading NHS Trust in London to recruit an experienced General Manager to provide operational leadership across Surgery & Anaesthetics . This is an excellent opportunity for an established NHS operational leader to join a high-performing surgical division, leading service delivery, performance improvement and operational management across a complex portfolio. Working closely with senior clinicians, nursing leaders and executive colleagues, you'll play a pivotal role in delivering high-quality patient care while ensuring performance, financial and operational objectives are achieved. The Role As General Manager, you will provide strategic and operational leadership across Surgery & Anaesthetics, ensuring services are safe, efficient and responsive while delivering against key national and local performance standards. Key responsibilities include: Providing operational leadership across Surgery & Anaesthetics services Leading delivery against key operational targets including RTT, PTL management, elective recovery and patient flow Working closely with Clinical Directors, Consultants, Matrons and senior nursing teams to improve service performance Managing budgets, business planning and financial performance, identifying opportunities for service improvement and efficiency Leading service transformation, pathway redesign and quality improvement initiatives Developing recovery plans where required and providing assurance through robust performance reporting Leading multidisciplinary teams, supporting workforce planning, recruitment and staff development Managing operational risks, complaints, governance and service escalations Building strong relationships across clinical, operational and corporate teams to deliver sustainable service improvements About You We're looking for an experienced NHS operational leader who thrives in fast-paced acute environments. You'll bring: Significant senior operational management experience within an Acute NHS Trust Previous leadership experience within Surgery, Anaesthetics or other complex elective care services Strong understanding of elective performance, RTT, PTL management and patient flow Experience managing budgets, business planning and operational performance Proven ability to lead service improvement and transformation programmes Excellent stakeholder management skills with the credibility to work alongside senior clinicians and executive leaders Strong leadership, people management and change management experience Ability to analyse complex performance data and implement effective recovery plans Why Apply? Opportunity to lead a large and high-profile surgical portfolio Work alongside experienced clinical and executive leadership teams Make a measurable impact on elective performance and operational delivery 6-month fixed-term opportunity with an immediate start Band 8b (Agenda for Change) or equivalent day rate Apply Now If you're an experienced NHS General Manager or Senior Operational Manager with a strong background in Surgery, Anaesthetics or Elective Care, we'd love to hear from you. This opportunity would suit candidates currently working as a General Manager, Divisional Manager, Operational Manager, Service Director or Senior Operations Manager within an Acute NHS Trust who are looking for their next interim leadership opportunity.
Looking for a role where your work genuinely matters? We're on the hunt for a reliable and detail-focused cleaner to help keep our busy clinical and centre spaces spotless, safe, and welcoming for everyone who walks through our doors. Location: Hove Hours: 10 hours per week, Monday to Friday, from 4pm Pay: From £7,270.12 per year (£27,262.95 FTE) Why You'll Love Working With Us We believe in looking after our people just as much as our environment. Here's a taste of what benefits you'll enjoy: Supportive, family-friendly benefits to help balance life and work Generous pension with up to 5% employer contribution through Aviva Extra day off for your birthday plus long-service recognition rewards Access to thousands of discounts via Blue Light Card Even more great benefits to discover when you join us What You'll Be Doing In this essential role, you'll ensure our facilities remain clean, hygienic, and compliant with high clinical standards. You'll work closely with the Operations Manager and play a vital part in maintaining a safe environment for staff and visitors alike. Your day-to-day will include: Keeping all areas clean, tidy, and well-maintained Adhering to strict cleanliness and infection control practices Supporting a safe and welcoming atmosphere throughout the centre If you take price in a job well done, understand how important cleanliness is in a healthcare setting, we'd love to hear from you!
Jul 10, 2026
Full time
Looking for a role where your work genuinely matters? We're on the hunt for a reliable and detail-focused cleaner to help keep our busy clinical and centre spaces spotless, safe, and welcoming for everyone who walks through our doors. Location: Hove Hours: 10 hours per week, Monday to Friday, from 4pm Pay: From £7,270.12 per year (£27,262.95 FTE) Why You'll Love Working With Us We believe in looking after our people just as much as our environment. Here's a taste of what benefits you'll enjoy: Supportive, family-friendly benefits to help balance life and work Generous pension with up to 5% employer contribution through Aviva Extra day off for your birthday plus long-service recognition rewards Access to thousands of discounts via Blue Light Card Even more great benefits to discover when you join us What You'll Be Doing In this essential role, you'll ensure our facilities remain clean, hygienic, and compliant with high clinical standards. You'll work closely with the Operations Manager and play a vital part in maintaining a safe environment for staff and visitors alike. Your day-to-day will include: Keeping all areas clean, tidy, and well-maintained Adhering to strict cleanliness and infection control practices Supporting a safe and welcoming atmosphere throughout the centre If you take price in a job well done, understand how important cleanliness is in a healthcare setting, we'd love to hear from you!
Position: Head of Administration Location: Abingdon Pay: 23.58 per hour Drivers Licence: Desired We are looking for an experienced and motivated Head of Administration to lead the Occupational Health Customer Services Administration Team. This is an exciting opportunity to drive operational excellence, support service delivery, and contribute to the continued success of our Occupational Health business. Responsibilities: Lead and inspire and motivate a dedicated Administration Team, ensuring efficient operations. Monitoring team performance against KPIs and implementing improvements to enhance service delivery. Develop talent through high-quality training and coaching, building your teams knowledge to consistently deliver outstanding services. Ensure adequate staffing levels and service coverage, including during peak periods and absences. Work collaboratively with internal teams and third-party suppliers to ensure timely delivery of results and services. Ensuring all results are delivered to our customers within operational KPI's Maintain clinic availability and booking schedules. Review and improve processes, ensuring Standard Operating Procedures (SOPs) remain accurate and up to date. Analyse performance data and provide actionable recommendations. Support audits, quality investigations, and change control activities. Promote a "right first time" culture, delivering a professional and efficient customer experience. Ensure results and transfer of information between internal teams and the customer are dealt with correctly and within operational KPIs. Undertake additional duties as required to support team and business objectives. Our Occupational Health Customer Services team supports a wide range of services, from; medicals and vaccinations to wellbeing programmes. You will be at the heart of supporting internal teams, working with suppliers who support with our service delivery and ensuring these services run seamlessly for our customers. Experience: Essential: Educated to A level or equivalent 3+ years of supervising or managing an administrative team Advances Microsoft Office skills including; Word, Excel, Power point and Outlook. Strong organisational, communication, and people management skills. Desirable: Experience of working within a scientific/Occupational Health, clinical or medical environment. Experience of using other tools such as Salesforce and Power BI Competencies: Continuous improvement mindset with the ability to review and enhance processes. Excellent communication and management skills. Strong customer focus and commitment to service excellence. Ability to drive initiatives that support business growth, customer retention, and long-term success. An equal opportunity employer - welcoming and encouraging diversity in the workforce. We provide reasonable adjustments to qualifies individuals with disabilities. To request a reasonable adjustment, pleas speak to your line manager or HR contact.
Jul 09, 2026
Contractor
Position: Head of Administration Location: Abingdon Pay: 23.58 per hour Drivers Licence: Desired We are looking for an experienced and motivated Head of Administration to lead the Occupational Health Customer Services Administration Team. This is an exciting opportunity to drive operational excellence, support service delivery, and contribute to the continued success of our Occupational Health business. Responsibilities: Lead and inspire and motivate a dedicated Administration Team, ensuring efficient operations. Monitoring team performance against KPIs and implementing improvements to enhance service delivery. Develop talent through high-quality training and coaching, building your teams knowledge to consistently deliver outstanding services. Ensure adequate staffing levels and service coverage, including during peak periods and absences. Work collaboratively with internal teams and third-party suppliers to ensure timely delivery of results and services. Ensuring all results are delivered to our customers within operational KPI's Maintain clinic availability and booking schedules. Review and improve processes, ensuring Standard Operating Procedures (SOPs) remain accurate and up to date. Analyse performance data and provide actionable recommendations. Support audits, quality investigations, and change control activities. Promote a "right first time" culture, delivering a professional and efficient customer experience. Ensure results and transfer of information between internal teams and the customer are dealt with correctly and within operational KPIs. Undertake additional duties as required to support team and business objectives. Our Occupational Health Customer Services team supports a wide range of services, from; medicals and vaccinations to wellbeing programmes. You will be at the heart of supporting internal teams, working with suppliers who support with our service delivery and ensuring these services run seamlessly for our customers. Experience: Essential: Educated to A level or equivalent 3+ years of supervising or managing an administrative team Advances Microsoft Office skills including; Word, Excel, Power point and Outlook. Strong organisational, communication, and people management skills. Desirable: Experience of working within a scientific/Occupational Health, clinical or medical environment. Experience of using other tools such as Salesforce and Power BI Competencies: Continuous improvement mindset with the ability to review and enhance processes. Excellent communication and management skills. Strong customer focus and commitment to service excellence. Ability to drive initiatives that support business growth, customer retention, and long-term success. An equal opportunity employer - welcoming and encouraging diversity in the workforce. We provide reasonable adjustments to qualifies individuals with disabilities. To request a reasonable adjustment, pleas speak to your line manager or HR contact.
Finance Manager S eries B Clinical AI Scale-Up London / Hybrid The Client Harmonic is delighted to be partnering with a Series B clinical AI company that is redefining how healthcare is delivered at scale. Backed by a premier Silicon Valley venture fund and holding the only Class II medical device certification for AI-enabled diagnostic support in their category, this business has built a genuinely world-class product, validated in peer-reviewed research and deployed across hundreds of thousands of patients. With a strong UK footprint and revenue accelerating rapidly in the US, they are now entering a new phase of international complexity and need a Finance Manager to grow with them. The Role Reporting to the Group Finance Director, the Finance Manager will own the core financial operations of a business scaling fast across two continents. The immediate priorities are US entity consolidation, an ERP migration away from Xero, and ensuring revenue recognition is robust as the business moves from a B2B-only model into direct-to-consumer channels in the US. Beyond those, you will own management accounts, month-end close, payroll, tax credits, and reporting against a debt facility. You will also support financial modelling and cash forecasting and will play a hands-on role in preparing the business for its next funding round. This is a genuinely broad role for someone who wants real responsibility in a high-growth environment, not a narrow specialism. Key Responsibilities Own month-end close and prepare management accounts across multiple group entities. Lead consolidation of US entities as the American business scales, ensuring accuracy and timeliness across the group. Project-manage the migration from Xero to a new enterprise ERP, owning the transition end to end. Manage revenue recognition under IFRS 15 and US GAAP, covering SaaS contracts, healthcare agreements, and US insurer models as the business expands into direct-to-consumer. Run payroll and support on UK and US tax credit processes. Manage reporting obligations to the company's debt provider. Support the Group Finance Director with financial modelling, cash forecasting, and investor reporting ahead of a Series C raise. Leverage AI tools actively in finance workflows; the business expects proficiency well beyond basic use. Essential Experience Qualified accountant (ACA, ACCA, CIMA, CPA, or equivalent); part-qualified considered where hands-on experience is strong. Circa 5 years of experience in finance or accounting roles, with meaningful exposure to international operations. Proven, hands-on experience managing US entity consolidations. Experience owning or leading an ERP migration (specifically moving away from Xero, or comparable transition). Strong technical understanding of revenue recognition under IFRS 15 and/or US GAAP. Background in a scaling startup environment, ideally with Series A, B, or C experience. Desirable Experience CPA qualification or significant US tax and compliance exposure. Experience with debt facility or structured finance reporting. Financial modelling and rolling cash flow forecasting. Comfort building or working alongside AI tooling in a finance context. Salary: £65,000 to £80,000 (flexibility to £90,000 for an exceptional candidate) + equity Location: London, hybrid (2 days per week in office) Start Date: ASAP, considering notice periods At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.
Jul 09, 2026
Full time
Finance Manager S eries B Clinical AI Scale-Up London / Hybrid The Client Harmonic is delighted to be partnering with a Series B clinical AI company that is redefining how healthcare is delivered at scale. Backed by a premier Silicon Valley venture fund and holding the only Class II medical device certification for AI-enabled diagnostic support in their category, this business has built a genuinely world-class product, validated in peer-reviewed research and deployed across hundreds of thousands of patients. With a strong UK footprint and revenue accelerating rapidly in the US, they are now entering a new phase of international complexity and need a Finance Manager to grow with them. The Role Reporting to the Group Finance Director, the Finance Manager will own the core financial operations of a business scaling fast across two continents. The immediate priorities are US entity consolidation, an ERP migration away from Xero, and ensuring revenue recognition is robust as the business moves from a B2B-only model into direct-to-consumer channels in the US. Beyond those, you will own management accounts, month-end close, payroll, tax credits, and reporting against a debt facility. You will also support financial modelling and cash forecasting and will play a hands-on role in preparing the business for its next funding round. This is a genuinely broad role for someone who wants real responsibility in a high-growth environment, not a narrow specialism. Key Responsibilities Own month-end close and prepare management accounts across multiple group entities. Lead consolidation of US entities as the American business scales, ensuring accuracy and timeliness across the group. Project-manage the migration from Xero to a new enterprise ERP, owning the transition end to end. Manage revenue recognition under IFRS 15 and US GAAP, covering SaaS contracts, healthcare agreements, and US insurer models as the business expands into direct-to-consumer. Run payroll and support on UK and US tax credit processes. Manage reporting obligations to the company's debt provider. Support the Group Finance Director with financial modelling, cash forecasting, and investor reporting ahead of a Series C raise. Leverage AI tools actively in finance workflows; the business expects proficiency well beyond basic use. Essential Experience Qualified accountant (ACA, ACCA, CIMA, CPA, or equivalent); part-qualified considered where hands-on experience is strong. Circa 5 years of experience in finance or accounting roles, with meaningful exposure to international operations. Proven, hands-on experience managing US entity consolidations. Experience owning or leading an ERP migration (specifically moving away from Xero, or comparable transition). Strong technical understanding of revenue recognition under IFRS 15 and/or US GAAP. Background in a scaling startup environment, ideally with Series A, B, or C experience. Desirable Experience CPA qualification or significant US tax and compliance exposure. Experience with debt facility or structured finance reporting. Financial modelling and rolling cash flow forecasting. Comfort building or working alongside AI tooling in a finance context. Salary: £65,000 to £80,000 (flexibility to £90,000 for an exceptional candidate) + equity Location: London, hybrid (2 days per week in office) Start Date: ASAP, considering notice periods At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.
Assistant Clinical Operations Manager Location: Harley Street, London, office-based, 5 days a week Salary: 40,000.00 to 45,000.00 depending on experience. Join one of London's leading private medical clinic which specialises in ophthalmic care, clinical research, and highly personalised patient care. We are seeking an outstanding Assistant Clinical Operations Manager to support the day-to-day operational leadership of a prestigious Harley Street clinic. The Assistant Clinical Operations Manager will be reporting to the Clinical Operations Manager and working closely with the Senior Leadership Team. You will support the coordination of clinical operations, administrative and front-of-house teams, facilities, stock management, clinic readiness, and patient services, helping them deliver the highest standards of care and service to their self-funding patients. This is a varied, hands-on operational role suited to someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering an outstanding patient experience. Assistant Clinical Operations Manager responsibilities: Support the daily operational management of the clinic to ensure exceptional patient care and seamless clinic flow. Coordinate administrative, reception, and operational teams to maintain efficient day-to-day services. Ensure clinical rooms, equipment, consumables, and patient areas are fully prepared to the highest standards. Support appointment coordination, patient journeys, clinic scheduling, and operational planning. Assist with stock control, procurement, supplier management, and equipment maintenance. Work closely with consultants, nurses, optometrists, and administrative colleagues to ensure clinics run efficiently. Support service improvement initiatives and help develop operational processes and standard operating procedures. Monitor clinic performance, patient flow, and operational efficiency. Help maintain compliance with CQC standards, GDPR, health and safety, infection prevention, and clinical governance requirements. Support incident reporting, audits, risk assessments, and inspection readiness. Assist with rota planning, recruitment, induction, training, and the ongoing development of operational teams. Promote a culture of professionalism, accountability, collaboration, and exceptional patient service. Assistant Clinical Operations Manager requirements Experience in clinic operations, practice management, healthcare operations, or a similar role within private healthcare or another premium service environment. Experience coordinating or supporting teams. Excellent organisational and multitasking skills. Strong communication and relationship-building abilities. Understanding of confidentiality, data protection, and clinical governance. Ability to remain calm under pressure and respond effectively to changing priorities. Experience supporting stock management, facilities, and operational processes. Knowledge of CQC standards and healthcare compliance is desirable Experience with electronic patient record systems. What We Offer A key operational leadership role within one of London's most prestigious private ophthalmic clinics. A supportive, collaborative, and professional working environment. Ongoing professional development and leadership opportunities. 23 days' annual leave plus bank holidays. Private medical insurance, with the option to extend cover to family members. Life insurance. Company pension scheme.
Jul 09, 2026
Full time
Assistant Clinical Operations Manager Location: Harley Street, London, office-based, 5 days a week Salary: 40,000.00 to 45,000.00 depending on experience. Join one of London's leading private medical clinic which specialises in ophthalmic care, clinical research, and highly personalised patient care. We are seeking an outstanding Assistant Clinical Operations Manager to support the day-to-day operational leadership of a prestigious Harley Street clinic. The Assistant Clinical Operations Manager will be reporting to the Clinical Operations Manager and working closely with the Senior Leadership Team. You will support the coordination of clinical operations, administrative and front-of-house teams, facilities, stock management, clinic readiness, and patient services, helping them deliver the highest standards of care and service to their self-funding patients. This is a varied, hands-on operational role suited to someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering an outstanding patient experience. Assistant Clinical Operations Manager responsibilities: Support the daily operational management of the clinic to ensure exceptional patient care and seamless clinic flow. Coordinate administrative, reception, and operational teams to maintain efficient day-to-day services. Ensure clinical rooms, equipment, consumables, and patient areas are fully prepared to the highest standards. Support appointment coordination, patient journeys, clinic scheduling, and operational planning. Assist with stock control, procurement, supplier management, and equipment maintenance. Work closely with consultants, nurses, optometrists, and administrative colleagues to ensure clinics run efficiently. Support service improvement initiatives and help develop operational processes and standard operating procedures. Monitor clinic performance, patient flow, and operational efficiency. Help maintain compliance with CQC standards, GDPR, health and safety, infection prevention, and clinical governance requirements. Support incident reporting, audits, risk assessments, and inspection readiness. Assist with rota planning, recruitment, induction, training, and the ongoing development of operational teams. Promote a culture of professionalism, accountability, collaboration, and exceptional patient service. Assistant Clinical Operations Manager requirements Experience in clinic operations, practice management, healthcare operations, or a similar role within private healthcare or another premium service environment. Experience coordinating or supporting teams. Excellent organisational and multitasking skills. Strong communication and relationship-building abilities. Understanding of confidentiality, data protection, and clinical governance. Ability to remain calm under pressure and respond effectively to changing priorities. Experience supporting stock management, facilities, and operational processes. Knowledge of CQC standards and healthcare compliance is desirable Experience with electronic patient record systems. What We Offer A key operational leadership role within one of London's most prestigious private ophthalmic clinics. A supportive, collaborative, and professional working environment. Ongoing professional development and leadership opportunities. 23 days' annual leave plus bank holidays. Private medical insurance, with the option to extend cover to family members. Life insurance. Company pension scheme.
Quality Development Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Quality Development Manager Care Home: To cover homes across Essex, Hertfordshire, Suffolk and Norfolk Hours per week: 40 Salary: 50,000 per annum About the role: We are looking for an experienced and passionate Quality Development Manager to join our team. In this regional role, you will work closely with Regional Operations Directors, Home Managers and the wider Quality and Governance Team to drive continuous improvement across our care homes, ensuring the highest standards of care, clinical governance and regulatory compliance. You will play a key role in supporting homes to achieve and maintain excellent quality standards, embedding best practice and delivering positive outcomes for residents. Key Responsibilities: Work alongside Regional Operations Directors and Home Managers to drive sustained improvements in quality and regulatory performance across your region. Support the development and implementation of quality improvement strategies that enhance resident care and clinical practice. Identify trends, risks and areas for improvement, providing clear feedback and action plans to Regional Operations Directors, Home Managers and Quality teams. Support care home teams to develop the knowledge, skills and confidence needed to deliver person-centred care in line with current best practice and legislation. Assist with implementing new policies, procedures and systems to ensure consistent, high-quality care across all homes. Promote compliance with health and social care legislation, regulatory requirements and company standards. Provide guidance and practical support to homes during quality improvement initiatives and regulatory inspections. Attend and contribute to Quality & Governance meetings, Regional meetings and other organisational meetings as required. Benefits of working with Runwood Homes: 33 days Paid Holiday Paid Mileage Pension Scheme Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure Employee Assistance Scheme that is also available to immediate family members Comprehensive induction and ongoing, paid training Free DBS Check and uniform Opportunities to progress your career within the company Free, on-site parking About you: The successful candidate will have: A strong background in health and social care quality or governance leadership. Excellent knowledge of care standards, clinical governance and regulatory requirements. Experience supporting quality improvement and driving positive change across multiple services. Strong analytical skills with the ability to interpret quality and clinical performance data. Excellent communication, coaching and relationship-building skills. This role requires you to travel to homes across the region, so a full driving license and access to a car is essential. About Runwood Homes: Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of over 59 homes across the UK. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents. At Runwood Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents. As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.
Jul 08, 2026
Full time
Quality Development Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Quality Development Manager Care Home: To cover homes across Essex, Hertfordshire, Suffolk and Norfolk Hours per week: 40 Salary: 50,000 per annum About the role: We are looking for an experienced and passionate Quality Development Manager to join our team. In this regional role, you will work closely with Regional Operations Directors, Home Managers and the wider Quality and Governance Team to drive continuous improvement across our care homes, ensuring the highest standards of care, clinical governance and regulatory compliance. You will play a key role in supporting homes to achieve and maintain excellent quality standards, embedding best practice and delivering positive outcomes for residents. Key Responsibilities: Work alongside Regional Operations Directors and Home Managers to drive sustained improvements in quality and regulatory performance across your region. Support the development and implementation of quality improvement strategies that enhance resident care and clinical practice. Identify trends, risks and areas for improvement, providing clear feedback and action plans to Regional Operations Directors, Home Managers and Quality teams. Support care home teams to develop the knowledge, skills and confidence needed to deliver person-centred care in line with current best practice and legislation. Assist with implementing new policies, procedures and systems to ensure consistent, high-quality care across all homes. Promote compliance with health and social care legislation, regulatory requirements and company standards. Provide guidance and practical support to homes during quality improvement initiatives and regulatory inspections. Attend and contribute to Quality & Governance meetings, Regional meetings and other organisational meetings as required. Benefits of working with Runwood Homes: 33 days Paid Holiday Paid Mileage Pension Scheme Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure Employee Assistance Scheme that is also available to immediate family members Comprehensive induction and ongoing, paid training Free DBS Check and uniform Opportunities to progress your career within the company Free, on-site parking About you: The successful candidate will have: A strong background in health and social care quality or governance leadership. Excellent knowledge of care standards, clinical governance and regulatory requirements. Experience supporting quality improvement and driving positive change across multiple services. Strong analytical skills with the ability to interpret quality and clinical performance data. Excellent communication, coaching and relationship-building skills. This role requires you to travel to homes across the region, so a full driving license and access to a car is essential. About Runwood Homes: Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of over 59 homes across the UK. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents. At Runwood Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents. As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.
Our Client are looking for an operations manager, to ensure regulatory compliance, and manage budgets. This role balances high-quality patient care with financial success. Key Responsibilities 1. Quality and Compliance Inspect sites and audit care processes. Ensure homes meet the Care Quality Commission (CQC) rules (or local regulatory standards). Handle clinical risks, safeguarding, and incident reporting. Maintaining quality issues around individual properties Implementing structural scheduling and Outcome focused 2. Leadership and Development Mentor, coach, and support individual Registered Care Home Managers. Assist with hiring, training, and retaining top staff. 3. Financial Management Manage regional or multi-site budgets. Track Key Performance Indicators (KPIs) to measure success (like a profit margin goals or 95% occupancy rate). Control costs for staffing, food, and medical supplies. 4. Stakeholder Relations Build strong relationships with residents, their families, and local healthcare authorities. Market the care home to boost occupancy. Qualifications Multi-site management experience in a healthcare setting. A relevant management degree or a Level 5 Diploma in Leadership for Health and Social Care. The group is also exploring purchasing and building Learning Difficulty Care Homes Adjacent or nearby existing operations. Sites already ACQUIRED The group will also explore opening home care divisions in the south coast. The group is also expanding into further care facilities and is a growing company Job Title: Residential Operations Manager (Care Homes) Location: South Coast Portfolio (Worthing, Havant, & Southampton) Position Type: Full-Time, Permanent Reporting To: Managing Director / Owner They operate a dedicated cluster of high-quality residential care homes across the beautiful South Coast of England. We pride ourselves on creating warm, enriching environments where our elderly residents receive exceptional, personalized care. We are seeking an energetic, commercially astute, and compliance-driven Operations Manager to lead our established 3-home portfolio: Worthing: 30-bed Residential Care Home Southampton: 26-bed Residential Care Home Havant: 40-bed Residential Care Home The Role As the Operations Manager, you will hold overall accountability for the regulatory success, care standards, and commercial performance of all 96 beds. You will serve as a strategic mentor to our three on-site Registered Managers, ensuring each home achieves or maintains a minimum "Good" CQC rating under the new Single Assessment Framework. This is a field-based role requiring regular weekly travel across West Sussex and Hampshire. Key Responsibilities CQC Compliance: Conduct regular internal audits and mock inspections to guarantee robust safeguarding, risk management, and clinical governance. Leadership & Mentorship: Support, line-manage, and develop the three Registered Home Managers to build highly motivated, stable teams. Financial & KPI Management: Oversee a combined regional budget; strictly monitor agency spend, occupancy targets (95%+), and care hours per resident day. Stakeholder Relations: Build exceptional relationships with Local Authorities, Integrated Care Boards (ICBs), and private-pay families to drive local referral pipelines. What We Are Looking For A proven track record in multi-site care management or an exceptional, senior Registered Manager looking to step up. Level 5 Diploma in Leadership for Health and Social Care (or equivalent). Deep knowledge of CQC compliance requirements. Strong commercial acumen with experience managing multi-site profit and loss (P&L) accounts. A valid UK Driving License with access to a vehicle for travel between sites. Benefits & Rewards Competitive base salary Performance-related annual bonus Car allowance or company vehicle options Private medical insurance Enrolment in the company pension scheme
Jul 08, 2026
Full time
Our Client are looking for an operations manager, to ensure regulatory compliance, and manage budgets. This role balances high-quality patient care with financial success. Key Responsibilities 1. Quality and Compliance Inspect sites and audit care processes. Ensure homes meet the Care Quality Commission (CQC) rules (or local regulatory standards). Handle clinical risks, safeguarding, and incident reporting. Maintaining quality issues around individual properties Implementing structural scheduling and Outcome focused 2. Leadership and Development Mentor, coach, and support individual Registered Care Home Managers. Assist with hiring, training, and retaining top staff. 3. Financial Management Manage regional or multi-site budgets. Track Key Performance Indicators (KPIs) to measure success (like a profit margin goals or 95% occupancy rate). Control costs for staffing, food, and medical supplies. 4. Stakeholder Relations Build strong relationships with residents, their families, and local healthcare authorities. Market the care home to boost occupancy. Qualifications Multi-site management experience in a healthcare setting. A relevant management degree or a Level 5 Diploma in Leadership for Health and Social Care. The group is also exploring purchasing and building Learning Difficulty Care Homes Adjacent or nearby existing operations. Sites already ACQUIRED The group will also explore opening home care divisions in the south coast. The group is also expanding into further care facilities and is a growing company Job Title: Residential Operations Manager (Care Homes) Location: South Coast Portfolio (Worthing, Havant, & Southampton) Position Type: Full-Time, Permanent Reporting To: Managing Director / Owner They operate a dedicated cluster of high-quality residential care homes across the beautiful South Coast of England. We pride ourselves on creating warm, enriching environments where our elderly residents receive exceptional, personalized care. We are seeking an energetic, commercially astute, and compliance-driven Operations Manager to lead our established 3-home portfolio: Worthing: 30-bed Residential Care Home Southampton: 26-bed Residential Care Home Havant: 40-bed Residential Care Home The Role As the Operations Manager, you will hold overall accountability for the regulatory success, care standards, and commercial performance of all 96 beds. You will serve as a strategic mentor to our three on-site Registered Managers, ensuring each home achieves or maintains a minimum "Good" CQC rating under the new Single Assessment Framework. This is a field-based role requiring regular weekly travel across West Sussex and Hampshire. Key Responsibilities CQC Compliance: Conduct regular internal audits and mock inspections to guarantee robust safeguarding, risk management, and clinical governance. Leadership & Mentorship: Support, line-manage, and develop the three Registered Home Managers to build highly motivated, stable teams. Financial & KPI Management: Oversee a combined regional budget; strictly monitor agency spend, occupancy targets (95%+), and care hours per resident day. Stakeholder Relations: Build exceptional relationships with Local Authorities, Integrated Care Boards (ICBs), and private-pay families to drive local referral pipelines. What We Are Looking For A proven track record in multi-site care management or an exceptional, senior Registered Manager looking to step up. Level 5 Diploma in Leadership for Health and Social Care (or equivalent). Deep knowledge of CQC compliance requirements. Strong commercial acumen with experience managing multi-site profit and loss (P&L) accounts. A valid UK Driving License with access to a vehicle for travel between sites. Benefits & Rewards Competitive base salary Performance-related annual bonus Car allowance or company vehicle options Private medical insurance Enrolment in the company pension scheme
An opportunity has arisen for a Senior Product Manager to join a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Product Manager , you will lead the strategy, delivery and optimisation of a digital clinical trial recruitment platform. You will use customer insights, data and experimentation to create digital experiences that improve recruitment journeys and drive measurable impact. This is a 6-month contract-based role offering hybrid / remote working options, salary range of £550 - £700 per day and benefits. You will be responsible for: Leading product discovery activities with users to identify challenges, opportunities and areas for improvement. Designing and enhancing digital journeys covering recruitment, eligibility, consent, enrolment and ongoing engagement. Defining product priorities, MVP scope and delivery plans using lean product approaches. Working closely with engineering, design, data, research and clinical teams to deliver successful product outcomes. Monitoring product performance and using insights to improve acquisition, conversion, enrolment and engagement. Driving continuous optimisation through analytics, user research, testing and prototyping. Managing stakeholder relationships and ensuring teams are aligned on product vision, priorities, progress and risks. What we are looking for: Previously worked as a Senior Product Manager, Product Manager, Product Owner, Product Lead, Product Delivery Manager, Product Operations Manager or in a similar role. Significant experience working in Senior Product Management roles within clinical trials, life sciences or digital health environments. Proven experience launching, scaling and improving digital products or services focused on clinical trial recruitment. A strong background in delivering products that improve participant acquisition, engagement and conversion. Experience designing user-focused digital experiences, particularly within patient or participant journeys. Demonstrable experience improving conversion through recruitment, eligibility, registration, consent and enrolment processes. Strong analytical skills with practical experience using product metrics, experimentation and conversion optimisation techniques. Experience applying lean product methods, rapid prototyping and iterative product development. Strong stakeholder management skills, with the ability to collaborate across technical, clinical, research and leadership teams. Experience delivering complex digital products within regulated industries. This is an excellent opportunity for a Senior Product Manager who want to play a key role in shaping a high-impact digital healthcare service. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Jul 07, 2026
Contractor
An opportunity has arisen for a Senior Product Manager to join a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Product Manager , you will lead the strategy, delivery and optimisation of a digital clinical trial recruitment platform. You will use customer insights, data and experimentation to create digital experiences that improve recruitment journeys and drive measurable impact. This is a 6-month contract-based role offering hybrid / remote working options, salary range of £550 - £700 per day and benefits. You will be responsible for: Leading product discovery activities with users to identify challenges, opportunities and areas for improvement. Designing and enhancing digital journeys covering recruitment, eligibility, consent, enrolment and ongoing engagement. Defining product priorities, MVP scope and delivery plans using lean product approaches. Working closely with engineering, design, data, research and clinical teams to deliver successful product outcomes. Monitoring product performance and using insights to improve acquisition, conversion, enrolment and engagement. Driving continuous optimisation through analytics, user research, testing and prototyping. Managing stakeholder relationships and ensuring teams are aligned on product vision, priorities, progress and risks. What we are looking for: Previously worked as a Senior Product Manager, Product Manager, Product Owner, Product Lead, Product Delivery Manager, Product Operations Manager or in a similar role. Significant experience working in Senior Product Management roles within clinical trials, life sciences or digital health environments. Proven experience launching, scaling and improving digital products or services focused on clinical trial recruitment. A strong background in delivering products that improve participant acquisition, engagement and conversion. Experience designing user-focused digital experiences, particularly within patient or participant journeys. Demonstrable experience improving conversion through recruitment, eligibility, registration, consent and enrolment processes. Strong analytical skills with practical experience using product metrics, experimentation and conversion optimisation techniques. Experience applying lean product methods, rapid prototyping and iterative product development. Strong stakeholder management skills, with the ability to collaborate across technical, clinical, research and leadership teams. Experience delivering complex digital products within regulated industries. This is an excellent opportunity for a Senior Product Manager who want to play a key role in shaping a high-impact digital healthcare service. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
The Hospice of St Francis
Berkhamsted, Hertfordshire
Main Duties & Responsibilities Volunteer Recruitment & Onboarding Lead end-to-end recruitment and onboarding of volunteers across all Hospice roles, including clinical, wellbeing, family support, retail, fundraising, finance, facilities and administrative roles. Deliver a high-quality, seamless onboarding experience for volunteer applicants. Co-deliver monthly Introduction to Volunteering sessions, including follow-up engagement. Maintain effective recruitment pipelines to meet service needs. Support with recruitment campaigns for high priority volunteering roles. Compliance & Governance Oversee volunteer compliance, ensuring volunteers, where required: Have satisfactory references Are DBS-checked Complete and refresh mandatory training, including face-to-face safeguarding and relevant onboarding training via departments Maintain accurate compliance records within CRM systems. Monitor and report on DBS and safeguarding renewals, liaising with volunteers, team leaders and the education team. Ensure adherence to Hospice policies, legal requirements and best practice Volunteer Operations & Service Delivery Provide front line guidance and advice on volunteer involvement and best practice to volunteer involving teams. Work with education team to co-facilitate Hospice Connections training sessions where required. Build strong cross-departmental relationships to align volunteering with organisational priorities. Demonstrate a thorough understanding of the volunteer lifecycle and provide guidance and support to managers in planning volunteer requirements, recruitment, onboarding, induction, training, ongoing supervision, recognition, development, issue resolution, and volunteer exit processes. Part of the People Team office cover answering telephone, email and in person queries or directing the enquiry to the right place to be resolved. This includes monitoring the volunteering and volunteer reference and volunteer rota inboxes. Arrange regular meetings with Hospice volunteer managers to: Review volunteer pipelines and activity Analyse data and service needs Identify opportunities for collaboration and service improvement Be a main point of contact for volunteers in key operational roles (e.g. IPU Kitchen, Meet & Greet), including recruitment, onboarding, supervision, and ongoing support Organise IPU volunteer rota planning and management (forward planning and weekly), ensuring adequate cover and resolving last-minute gaps, arranging shadow shifts and organising mentor allocation. Manage and organise tasks for admin volunteers within the Voluntary Services team. Volunteer Engagement & Experience Support with the planning and delivery of an annual programme of volunteer engagement events (e.g. Sunday lunches, feedback forums, seasonal events): Coordinate event logistics including communications, RSVPs, venues, catering and health & safety. Actively gather, review and respond to volunteer feedback to continuously improve the volunteer experience. Coordinate and support volunteer communications across the organisation, including the production and distribution of the monthly volunteer bulletin and volunteer updates. Foster a positive, inclusive and motivating environment for volunteers. Data, Systems & Continuous Improvement Maintain high standards of data accuracy across volunteer systems and records. Use data insights to inform planning and improve service delivery. Identify and suggest improvements to volunteer processes, including onboarding and rota systems. General Responsibilities Represent the Hospice and uphold its values and reputation at all times. Support organisational income generation activities where appropriate. Identify and engage in continuous professional development opportunities, sharing learning with colleagues. Contribute to ongoing service improvement across volunteering and wider Hospice operations. Qualifications, Skills, Experience, Knowledge & Approach Essential Demonstrable experience in volunteer coordination or management Experience overseeing compliance processes (e.g. DBS, safeguarding, governance) Experience managing rotas, logistics or service delivery functions Demonstrated experience coordinating volunteer recruitment and onboarding processes A strong understanding of volunteer management best practice, including relevant legislation, policies, compliance requirements, safeguarding, DBS processes, and governance. Awareness of developments within the voluntary sector and hospice volunteering to ensure organisational practices remain current, effective, and compliant. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and database management Strong analytical, planning, and organisational skills Excellent verbal and written communication, diplomacy, and problem-solving ability Ability to manage competing priorities and work independently in a fast-paced environment Proven stakeholder management and relationship-building skills Proven ability to meet recruitment targets across multiple service areas Desirable Experience in healthcare, hospice or charity sector Experience facilitating training or group sessions Knowledge of EDI principles and inclusive volunteering practices Proven experience of working in diverse communities Communication Excellent customer care skills - understands importance of good customer engagement & able to build strong working relationships Good team player who is willing to support others/learn new skills Able to communicate sensitively and understand boundaries of working with volunteers Excellent verbal, written, and digital communication skills Compassionate, emotionally intelligent, and able to communicate sensitively Confident and persuasive communicator, able to represent Voluntary Services in meetings and in conversations with Heads of Services Strong interpersonal skills to build collaborative relationships across teams Decision Making Maintain confidentiality at all times Proactive, solutions-focused, and accountable for outcomes Strong attention to detail and ability to drive multiple projects concurrently. Confident decision-maker with sound judgement Mental & Physical Considerations, working conditions and environment Commitment to the aims, ethos and values of the Hospice Keen to develop self within role Ability to prioritise in the best interests of the organisation as a whole Willing and able to work as part of a team and independently using own initiative Skilled in managing competing demands and expectations Work with pace and accuracy Ability to manage various tasks in a timely manner Self-motivated and able to fulfil the job role with minimal supervision Task driven - able to see processes through to competition Ability to concentrate for sustained periods of time Confident under pressure Health & Safety Understand and comply with all Health and Safety, Fire and Infection Control regulations Complete all mandatory training and ensure compliance of direct reports and contractors Safeguarding Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis.
Jul 07, 2026
Full time
Main Duties & Responsibilities Volunteer Recruitment & Onboarding Lead end-to-end recruitment and onboarding of volunteers across all Hospice roles, including clinical, wellbeing, family support, retail, fundraising, finance, facilities and administrative roles. Deliver a high-quality, seamless onboarding experience for volunteer applicants. Co-deliver monthly Introduction to Volunteering sessions, including follow-up engagement. Maintain effective recruitment pipelines to meet service needs. Support with recruitment campaigns for high priority volunteering roles. Compliance & Governance Oversee volunteer compliance, ensuring volunteers, where required: Have satisfactory references Are DBS-checked Complete and refresh mandatory training, including face-to-face safeguarding and relevant onboarding training via departments Maintain accurate compliance records within CRM systems. Monitor and report on DBS and safeguarding renewals, liaising with volunteers, team leaders and the education team. Ensure adherence to Hospice policies, legal requirements and best practice Volunteer Operations & Service Delivery Provide front line guidance and advice on volunteer involvement and best practice to volunteer involving teams. Work with education team to co-facilitate Hospice Connections training sessions where required. Build strong cross-departmental relationships to align volunteering with organisational priorities. Demonstrate a thorough understanding of the volunteer lifecycle and provide guidance and support to managers in planning volunteer requirements, recruitment, onboarding, induction, training, ongoing supervision, recognition, development, issue resolution, and volunteer exit processes. Part of the People Team office cover answering telephone, email and in person queries or directing the enquiry to the right place to be resolved. This includes monitoring the volunteering and volunteer reference and volunteer rota inboxes. Arrange regular meetings with Hospice volunteer managers to: Review volunteer pipelines and activity Analyse data and service needs Identify opportunities for collaboration and service improvement Be a main point of contact for volunteers in key operational roles (e.g. IPU Kitchen, Meet & Greet), including recruitment, onboarding, supervision, and ongoing support Organise IPU volunteer rota planning and management (forward planning and weekly), ensuring adequate cover and resolving last-minute gaps, arranging shadow shifts and organising mentor allocation. Manage and organise tasks for admin volunteers within the Voluntary Services team. Volunteer Engagement & Experience Support with the planning and delivery of an annual programme of volunteer engagement events (e.g. Sunday lunches, feedback forums, seasonal events): Coordinate event logistics including communications, RSVPs, venues, catering and health & safety. Actively gather, review and respond to volunteer feedback to continuously improve the volunteer experience. Coordinate and support volunteer communications across the organisation, including the production and distribution of the monthly volunteer bulletin and volunteer updates. Foster a positive, inclusive and motivating environment for volunteers. Data, Systems & Continuous Improvement Maintain high standards of data accuracy across volunteer systems and records. Use data insights to inform planning and improve service delivery. Identify and suggest improvements to volunteer processes, including onboarding and rota systems. General Responsibilities Represent the Hospice and uphold its values and reputation at all times. Support organisational income generation activities where appropriate. Identify and engage in continuous professional development opportunities, sharing learning with colleagues. Contribute to ongoing service improvement across volunteering and wider Hospice operations. Qualifications, Skills, Experience, Knowledge & Approach Essential Demonstrable experience in volunteer coordination or management Experience overseeing compliance processes (e.g. DBS, safeguarding, governance) Experience managing rotas, logistics or service delivery functions Demonstrated experience coordinating volunteer recruitment and onboarding processes A strong understanding of volunteer management best practice, including relevant legislation, policies, compliance requirements, safeguarding, DBS processes, and governance. Awareness of developments within the voluntary sector and hospice volunteering to ensure organisational practices remain current, effective, and compliant. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and database management Strong analytical, planning, and organisational skills Excellent verbal and written communication, diplomacy, and problem-solving ability Ability to manage competing priorities and work independently in a fast-paced environment Proven stakeholder management and relationship-building skills Proven ability to meet recruitment targets across multiple service areas Desirable Experience in healthcare, hospice or charity sector Experience facilitating training or group sessions Knowledge of EDI principles and inclusive volunteering practices Proven experience of working in diverse communities Communication Excellent customer care skills - understands importance of good customer engagement & able to build strong working relationships Good team player who is willing to support others/learn new skills Able to communicate sensitively and understand boundaries of working with volunteers Excellent verbal, written, and digital communication skills Compassionate, emotionally intelligent, and able to communicate sensitively Confident and persuasive communicator, able to represent Voluntary Services in meetings and in conversations with Heads of Services Strong interpersonal skills to build collaborative relationships across teams Decision Making Maintain confidentiality at all times Proactive, solutions-focused, and accountable for outcomes Strong attention to detail and ability to drive multiple projects concurrently. Confident decision-maker with sound judgement Mental & Physical Considerations, working conditions and environment Commitment to the aims, ethos and values of the Hospice Keen to develop self within role Ability to prioritise in the best interests of the organisation as a whole Willing and able to work as part of a team and independently using own initiative Skilled in managing competing demands and expectations Work with pace and accuracy Ability to manage various tasks in a timely manner Self-motivated and able to fulfil the job role with minimal supervision Task driven - able to see processes through to competition Ability to concentrate for sustained periods of time Confident under pressure Health & Safety Understand and comply with all Health and Safety, Fire and Infection Control regulations Complete all mandatory training and ensure compliance of direct reports and contractors Safeguarding Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis.
