Management Support Officer Temp to perm Based in Bedfordshire 16.00 per hour Post will provide essential administrative support to the Building & Technical Services Division. The postholder will work at an operational level, ensuring that operational objectives are developed and met. The postholder will be an integral part of the Business Support Team and will be focusing on the efficient provision of human resources and payroll focussed administration support. Postholder will work to agreed performance targets and service standards and will be responsible for identifying trends in their own performance and will be involved in recommending actions to increase the efficiency and productivity of the team. The postholder will work with set procedures but may need to work outside of these, where appropriate, in agreement of senior colleagues and managers. The postholder will be responsible for collation of reliable, accurate, and timely management information for senior colleagues and managers and will work collaboratively with all facets of the division and the wider HLS to ensure services are delivered in the most efficient, cost effective and customer focused manner. The postholder will need to organise their own workload in line with the requirements set by legislation and senior management including the need for flexible and responsive working. A variety of deadlines and competing demands will need to be met as required by the division and there will be, on occasion the need to attend meetings outside normal hours. To provide support to Building and Technical Services, with a specific focus on supporting the achievement of the Divisions aims and objectives, statutory obligations, performance targets, customer satisfaction and value for money. Actively contribute to the achievement of the wider Housing Landlord aims, operational objectives and future state. Follow defined administrative procedures in relation to providing essential administrative support to different business areas within the team to enable the business to meet its contractual obligations. This could mean carrying out a variety of tasks such as: managing the booking of electrical test and inspects and rewires, general administration support for the Voids and Projects team, the maintenance of training records, professional body & statutory corporate registrations. Ensure that staff are covered by effective registration for Gas safe, IEE, CSCS etc.
Mar 14, 2026
Contractor
Management Support Officer Temp to perm Based in Bedfordshire 16.00 per hour Post will provide essential administrative support to the Building & Technical Services Division. The postholder will work at an operational level, ensuring that operational objectives are developed and met. The postholder will be an integral part of the Business Support Team and will be focusing on the efficient provision of human resources and payroll focussed administration support. Postholder will work to agreed performance targets and service standards and will be responsible for identifying trends in their own performance and will be involved in recommending actions to increase the efficiency and productivity of the team. The postholder will work with set procedures but may need to work outside of these, where appropriate, in agreement of senior colleagues and managers. The postholder will be responsible for collation of reliable, accurate, and timely management information for senior colleagues and managers and will work collaboratively with all facets of the division and the wider HLS to ensure services are delivered in the most efficient, cost effective and customer focused manner. The postholder will need to organise their own workload in line with the requirements set by legislation and senior management including the need for flexible and responsive working. A variety of deadlines and competing demands will need to be met as required by the division and there will be, on occasion the need to attend meetings outside normal hours. To provide support to Building and Technical Services, with a specific focus on supporting the achievement of the Divisions aims and objectives, statutory obligations, performance targets, customer satisfaction and value for money. Actively contribute to the achievement of the wider Housing Landlord aims, operational objectives and future state. Follow defined administrative procedures in relation to providing essential administrative support to different business areas within the team to enable the business to meet its contractual obligations. This could mean carrying out a variety of tasks such as: managing the booking of electrical test and inspects and rewires, general administration support for the Voids and Projects team, the maintenance of training records, professional body & statutory corporate registrations. Ensure that staff are covered by effective registration for Gas safe, IEE, CSCS etc.
We are seeking a proactive and compassionate Housing Triage Officer to join a Housing Options team within a Local Authority in Devon. This hybrid role offers the opportunity to make a meaningful difference by preventing homelessness and supporting some of the most vulnerable members of our community. As the first point of contact for customers who are homeless or threatened with homelessness, you will provide comprehensive housing advice face-to-face, by telephone and email. You will carry out initial assessments and investigations, applying your knowledge of housing and homelessness legislation, including duties under the Homelessness Reduction Act 2018, to ensure statutory responsibilities are met. You will manage a caseload of clients with a range of complex needs, making informed decisions on homelessness duties and delivering person-centred advice. This includes taking proactive steps to prevent homelessness, negotiating with landlords and families, liaising with partner agencies, and supporting clients to access appropriate services. The role also involves safeguarding vulnerable individuals, contributing to performance targets and case reviews (including MARAC), and deputising for colleagues where required to maintain service standards. We are looking for someone with strong knowledge of housing legislation, excellent communication skills, and the ability to work confidently in challenging situations. Experience supporting vulnerable clients and working in partnership with external agencies is essential. If you are committed to preventing homelessness and delivering high-quality housing advice, we would love to hear from you. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Mar 14, 2026
Contractor
We are seeking a proactive and compassionate Housing Triage Officer to join a Housing Options team within a Local Authority in Devon. This hybrid role offers the opportunity to make a meaningful difference by preventing homelessness and supporting some of the most vulnerable members of our community. As the first point of contact for customers who are homeless or threatened with homelessness, you will provide comprehensive housing advice face-to-face, by telephone and email. You will carry out initial assessments and investigations, applying your knowledge of housing and homelessness legislation, including duties under the Homelessness Reduction Act 2018, to ensure statutory responsibilities are met. You will manage a caseload of clients with a range of complex needs, making informed decisions on homelessness duties and delivering person-centred advice. This includes taking proactive steps to prevent homelessness, negotiating with landlords and families, liaising with partner agencies, and supporting clients to access appropriate services. The role also involves safeguarding vulnerable individuals, contributing to performance targets and case reviews (including MARAC), and deputising for colleagues where required to maintain service standards. We are looking for someone with strong knowledge of housing legislation, excellent communication skills, and the ability to work confidently in challenging situations. Experience supporting vulnerable clients and working in partnership with external agencies is essential. If you are committed to preventing homelessness and delivering high-quality housing advice, we would love to hear from you. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Job Title : Housing Reviews Officer Location : Remote Contract Type : Temporary (6 weeks) Salary : 25- 29 per hour (DOE) Hours: 25 per week About Us Connect2Dorset is the managed service provider for Dorset Council, supplying high-quality temporary, contract, and interim staffing solutions across various departments. We are proud to be an ethical, trustworthy, and caring organisation. About the Role We are seeking an experienced Housing Reviews Officer to join Dorset Council on a fully remote, home-based basis (25 hours per week). This role involves carrying out statutory housing reviews under Parts VI and VII of the Housing Act 1996. The successful candidate will have strong experience undertaking Section 202 reviews within a Local Authority setting and will be confident drafting detailed, legally robust decision letters. You will apply up-to-date legislation, statutory guidance, case law, and council policy to ensure high-quality, well-reasoned review decisions that are clearly communicated in plain English. This is a short-term temporary contract for 6 weeks, offering an opportunity to support the Council in delivering fair and legally compliant housing review decisions. Key Responsibilities Carry out statutory reviews under Parts VI and VII of the Housing Act 1996. Ensure full compliance with statutory requirements relating to Section 202 Reviews and Section 204 Appeals. Apply detailed knowledge of homelessness legislation including the Housing Act 1996 (as amended), the Homelessness Act 2002, the Localism Act 2011, and the Homelessness Reduction Act 2017. Maintain up-to-date knowledge of relevant case law and its impact on statutory housing decisions. Interpret and apply Dorset Council's housing allocation policies and strategies within review decisions. Draft detailed, fully reasoned, and legally compliant decision letters capable of withstanding further legal challenge. Communicate complex legal concepts clearly and effectively in plain English to applicants. Scrutinise case files and identify any further enquiries required prior to completing reviews. Carry out relevant enquiries and maintain accurate and comprehensive case notes. Review client information using the Council's housing management system (Huume). Negotiate calmly and objectively with distressed or dissatisfied applicants to achieve fair outcomes. Utilise Microsoft Office and other IT systems effectively in the production and management of review documentation. Qualifications and Skills Minimum of 2 years' experience undertaking Part VI and Part VII statutory housing reviews within a Local Authority setting. Strong working knowledge of homelessness legislation, statutory guidance, and case law. Demonstrable experience drafting robust Section 202 review decision letters. Excellent written communication skills, with the ability to produce detailed, legally sound decisions. Ability to interpret legislation and apply it accurately in complex housing cases. Strong analytical skills with attention to detail. Experience reviewing housing case management systems (Huume desirable). Confident handling challenging conversations with professionalism and empathy. Advanced IT skills, including Microsoft Office applications. Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Mar 14, 2026
Seasonal
Job Title : Housing Reviews Officer Location : Remote Contract Type : Temporary (6 weeks) Salary : 25- 29 per hour (DOE) Hours: 25 per week About Us Connect2Dorset is the managed service provider for Dorset Council, supplying high-quality temporary, contract, and interim staffing solutions across various departments. We are proud to be an ethical, trustworthy, and caring organisation. About the Role We are seeking an experienced Housing Reviews Officer to join Dorset Council on a fully remote, home-based basis (25 hours per week). This role involves carrying out statutory housing reviews under Parts VI and VII of the Housing Act 1996. The successful candidate will have strong experience undertaking Section 202 reviews within a Local Authority setting and will be confident drafting detailed, legally robust decision letters. You will apply up-to-date legislation, statutory guidance, case law, and council policy to ensure high-quality, well-reasoned review decisions that are clearly communicated in plain English. This is a short-term temporary contract for 6 weeks, offering an opportunity to support the Council in delivering fair and legally compliant housing review decisions. Key Responsibilities Carry out statutory reviews under Parts VI and VII of the Housing Act 1996. Ensure full compliance with statutory requirements relating to Section 202 Reviews and Section 204 Appeals. Apply detailed knowledge of homelessness legislation including the Housing Act 1996 (as amended), the Homelessness Act 2002, the Localism Act 2011, and the Homelessness Reduction Act 2017. Maintain up-to-date knowledge of relevant case law and its impact on statutory housing decisions. Interpret and apply Dorset Council's housing allocation policies and strategies within review decisions. Draft detailed, fully reasoned, and legally compliant decision letters capable of withstanding further legal challenge. Communicate complex legal concepts clearly and effectively in plain English to applicants. Scrutinise case files and identify any further enquiries required prior to completing reviews. Carry out relevant enquiries and maintain accurate and comprehensive case notes. Review client information using the Council's housing management system (Huume). Negotiate calmly and objectively with distressed or dissatisfied applicants to achieve fair outcomes. Utilise Microsoft Office and other IT systems effectively in the production and management of review documentation. Qualifications and Skills Minimum of 2 years' experience undertaking Part VI and Part VII statutory housing reviews within a Local Authority setting. Strong working knowledge of homelessness legislation, statutory guidance, and case law. Demonstrable experience drafting robust Section 202 review decision letters. Excellent written communication skills, with the ability to produce detailed, legally sound decisions. Ability to interpret legislation and apply it accurately in complex housing cases. Strong analytical skills with attention to detail. Experience reviewing housing case management systems (Huume desirable). Confident handling challenging conversations with professionalism and empathy. Advanced IT skills, including Microsoft Office applications. Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Adecco are recruiting on behalf of the London Borough of Croydon for an experienced Disrepair Senior Support Officer to join the Property team on a 3-month temporary contract. Location: Croydon Contract: 3 Month Temporary Contract Hours: 36 hours per week, Monday to Friday Rate: Up to 250 per day Working Arrangements: Hybrid 2-3 days in the office About the Role Croydon Council pride themselves on delivering safe and affordable homes alongside low-cost, dependable, localised services to residents. The Property team is responsible for delivering excellent repairs and maintenance services, including: Day-to-day reactive repairs Contract and contractor management Complaint handling and issue resolution Empty homes Disrepair cases General surveying duties In this role, you will manage a small team to provide proactive and reactive administrative support to the Disrepair team, repairs partner customer services, back-office, and operational staff. Key Responsibilities Act as the key liaison point for disrepair queries , supporting the Disrepair Manager in providing expert back-office support to repairs staff and wider housing services. Ensure accurate diagnosis of disrepair cases within Council properties. Provide efficient and effective responses to follow-up enquiries regarding outstanding works and issues. Liaise between front-line and back-office services, repairs partners, and other Council departments to ensure seamless communication and timely responses to customer queries. Champion a collaborative "One Team" approach with partners to resolve complex enquiries and complaints. Promote continuous improvement and good practice in service delivery. Supervise and coordinate the work of the Disrepair Services Officer and Repairs Technical Administration Officer. Deliver one-to-ones, team meetings, and weekly huddles. Support team wellbeing through regular discussions, clear target setting, and performance management tracking. Meet all deadlines for reports and attend internal and external meetings as required. Self-manage workload to achieve targets and objectives, engaging stakeholders effectively through all communication channels. Develop daily work demand disciplines to ensure effective management of time, quality, and cost. Promote the Croydon brand in all customer and stakeholder interactions. Ensure compliance with the Ombudsman Code of Conduct for Complaints in line with Croydon policy. About You We are looking for a confident and experienced housing professional with: Strong knowledge of housing repairs and disrepair processes within a local authority or social housing environment. Proven experience supervising and supporting a team. Excellent stakeholder management and communication skills. Strong organisational skills with the ability to meet tight deadlines. Experience handling complex complaints and driving service improvement. A proactive, solutions-focused approach Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Mar 14, 2026
Seasonal
Adecco are recruiting on behalf of the London Borough of Croydon for an experienced Disrepair Senior Support Officer to join the Property team on a 3-month temporary contract. Location: Croydon Contract: 3 Month Temporary Contract Hours: 36 hours per week, Monday to Friday Rate: Up to 250 per day Working Arrangements: Hybrid 2-3 days in the office About the Role Croydon Council pride themselves on delivering safe and affordable homes alongside low-cost, dependable, localised services to residents. The Property team is responsible for delivering excellent repairs and maintenance services, including: Day-to-day reactive repairs Contract and contractor management Complaint handling and issue resolution Empty homes Disrepair cases General surveying duties In this role, you will manage a small team to provide proactive and reactive administrative support to the Disrepair team, repairs partner customer services, back-office, and operational staff. Key Responsibilities Act as the key liaison point for disrepair queries , supporting the Disrepair Manager in providing expert back-office support to repairs staff and wider housing services. Ensure accurate diagnosis of disrepair cases within Council properties. Provide efficient and effective responses to follow-up enquiries regarding outstanding works and issues. Liaise between front-line and back-office services, repairs partners, and other Council departments to ensure seamless communication and timely responses to customer queries. Champion a collaborative "One Team" approach with partners to resolve complex enquiries and complaints. Promote continuous improvement and good practice in service delivery. Supervise and coordinate the work of the Disrepair Services Officer and Repairs Technical Administration Officer. Deliver one-to-ones, team meetings, and weekly huddles. Support team wellbeing through regular discussions, clear target setting, and performance management tracking. Meet all deadlines for reports and attend internal and external meetings as required. Self-manage workload to achieve targets and objectives, engaging stakeholders effectively through all communication channels. Develop daily work demand disciplines to ensure effective management of time, quality, and cost. Promote the Croydon brand in all customer and stakeholder interactions. Ensure compliance with the Ombudsman Code of Conduct for Complaints in line with Croydon policy. About You We are looking for a confident and experienced housing professional with: Strong knowledge of housing repairs and disrepair processes within a local authority or social housing environment. Proven experience supervising and supporting a team. Excellent stakeholder management and communication skills. Strong organisational skills with the ability to meet tight deadlines. Experience handling complex complaints and driving service improvement. A proactive, solutions-focused approach Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Mechanical Site Manager is responsible for leading and coordinating the installation of radiators, heating pipework, Heat Interface Units (HIUs) and overseeing electrical rewire activities across social housing properties. The role ensures all works are delivered safely, to specification, and with minimal disruption to residents, while maintaining high standards of quality, compliance, and customer satisfaction . What You ll Deliver As a Mechanical Site Supervisor you will be responsible for; Site Management & Delivery Manage day-to-day site activities across multiple occupied and void social housing properties. Supervise mechanical and electrical operatives, subcontractors, and specialist teams. Plan and coordinate radiator replacements, pipework alterations, HIU installations, and associated electrical works. Ensure all resources, materials, equipment, and drawings are available for operatives before works commence. Monitor progress against programme, highlighting risks and implementing corrective actions. Quality Assurance & Technical Compliance Ensure installation works comply with: Mechanical design specifications HIU and heating system manufacturer requirements Gas Safe standards (if applicable) IET Wiring Regulations (BS 7671) for electrical rewires Building Regulations (Parts L, P, G, etc.) Conduct quality inspections at key stages (first fix, installation, commissioning). Approve test results, flushing certificates, HIU commissioning documents, and electrical certification. Identify defects and manage prompt rectification. Health, Safety & Environmental Enforce safe working practices in occupied homes, including safeguarding vulnerable residents. Review and brief RAMS to all site operatives and subcontractors. Carry out regular toolbox talks and site safety inspections. Ensure correct use of PPE, tools, and access equipment. Report accidents, near misses, and unsafe conditions immediately. Resident & Stakeholder Liaison Coordinate access with residents and Resident Liaison Officers (RLOs). Communicate the scope of works, expected disruption, and reinstatement timescales to tenants. Manage complaints or issues sensitively and professionally. Liaise with client representatives, housing officers, and property managers . Coordination & Documentation Attend client progress meetings and provide accurate performance updates. Ensure as-built documents, commissioning sheets, flushing logs, HIU settings, and electrical test certificates are completed and filed. Manage variations and additional works, including scope changes. Maintain site diaries, progress photos, and installation records. About you Proven experience managing mechanical installation works within social housing. SSSTS or SMSTS certification. Strong knowledge of radiator systems, HIUs, heating distribution pipework, and domestic plumbing. Experience overseeing electrical rewires (supervisory level). Strong understanding of working in occupied properties, safeguarding, and resident care. Ability to read mechanical and electrical drawings. Good IT skills for reports, digital job management systems, and certification platforms. Strong leadership and communication skills. Calm, decisive, and reliable under pressure. Excellent at building rapport with residents, operatives, and client teams. Proactive in identifying risks, defects, and programme issues. Customer-focused with a solution-driven mindset What We Offer Car allowance Pension, medical scheme options and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Mar 14, 2026
Full time
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Mechanical Site Manager is responsible for leading and coordinating the installation of radiators, heating pipework, Heat Interface Units (HIUs) and overseeing electrical rewire activities across social housing properties. The role ensures all works are delivered safely, to specification, and with minimal disruption to residents, while maintaining high standards of quality, compliance, and customer satisfaction . What You ll Deliver As a Mechanical Site Supervisor you will be responsible for; Site Management & Delivery Manage day-to-day site activities across multiple occupied and void social housing properties. Supervise mechanical and electrical operatives, subcontractors, and specialist teams. Plan and coordinate radiator replacements, pipework alterations, HIU installations, and associated electrical works. Ensure all resources, materials, equipment, and drawings are available for operatives before works commence. Monitor progress against programme, highlighting risks and implementing corrective actions. Quality Assurance & Technical Compliance Ensure installation works comply with: Mechanical design specifications HIU and heating system manufacturer requirements Gas Safe standards (if applicable) IET Wiring Regulations (BS 7671) for electrical rewires Building Regulations (Parts L, P, G, etc.) Conduct quality inspections at key stages (first fix, installation, commissioning). Approve test results, flushing certificates, HIU commissioning documents, and electrical certification. Identify defects and manage prompt rectification. Health, Safety & Environmental Enforce safe working practices in occupied homes, including safeguarding vulnerable residents. Review and brief RAMS to all site operatives and subcontractors. Carry out regular toolbox talks and site safety inspections. Ensure correct use of PPE, tools, and access equipment. Report accidents, near misses, and unsafe conditions immediately. Resident & Stakeholder Liaison Coordinate access with residents and Resident Liaison Officers (RLOs). Communicate the scope of works, expected disruption, and reinstatement timescales to tenants. Manage complaints or issues sensitively and professionally. Liaise with client representatives, housing officers, and property managers . Coordination & Documentation Attend client progress meetings and provide accurate performance updates. Ensure as-built documents, commissioning sheets, flushing logs, HIU settings, and electrical test certificates are completed and filed. Manage variations and additional works, including scope changes. Maintain site diaries, progress photos, and installation records. About you Proven experience managing mechanical installation works within social housing. SSSTS or SMSTS certification. Strong knowledge of radiator systems, HIUs, heating distribution pipework, and domestic plumbing. Experience overseeing electrical rewires (supervisory level). Strong understanding of working in occupied properties, safeguarding, and resident care. Ability to read mechanical and electrical drawings. Good IT skills for reports, digital job management systems, and certification platforms. Strong leadership and communication skills. Calm, decisive, and reliable under pressure. Excellent at building rapport with residents, operatives, and client teams. Proactive in identifying risks, defects, and programme issues. Customer-focused with a solution-driven mindset What We Offer Car allowance Pension, medical scheme options and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Job Title: Housing and Welfare Officer Location: Walsall Duration: 3 months initially Working Hours: 9:00 AM - 5:30 PM, 37 hours per week IR35 Status: Inside Job Description: The Housing and Welfare Officer will provide highly specialized services related to housing and welfare, ensuring that customers across the borough receive the necessary support in accordance with housing legislation, welfare benefits, and other relevant policies. The officer will be responsible for delivering services to individuals experiencing housing issues, including homelessness, housing rights, and welfare benefits. Main Responsibilities: Customer Support: Provide high standards of customer care for those applying for housing and welfare benefits assistance. Offer advice, support, and information to individuals facing housing need, preventing and resolving homelessness wherever possible. Assess the suitability of households for participation in the Council's private rented sector access scheme. Legislative Compliance and Decision Making: Make informed decisions on individual homelessness applications in line with the Housing Act 1996 and relevant case law. Apply discretion when making decisions within the legal framework while safeguarding Council resources. Ensure decisions are made in accordance with statutory law, central government guidance, and the Homelessness Code of Guidance. Collaboration with External Partners: Work closely with partner agencies such as Children's Services to assess and prevent youth homelessness. Refer individuals with complex needs (e.g., mental health issues, substance misuse) to appropriate support agencies. Tribunal and Court Representation: Represent customers in Tribunal hearings or court cases concerning housing and welfare matters. Housing Options and Allocations: Carry out housing options assessments with applicants, providing assistance in securing suitable accommodation, including support with Housing Benefit claims. Administer the assisted choice process for priority housing applicants. Temporary Accommodation: Authorize placements into temporary accommodation, such as bed and breakfast, as necessary, considering the Council's financial constraints. Administration and Record Keeping: Maintain accurate case files and ensure all relevant systems and databases are kept up to date. Respond to and initiate correspondence with customers, stakeholders, and third parties regarding housing and welfare matters. Service Delivery and Continuous Improvement: Work flexibly across different access channels (e.g., in person, by phone, email) to meet customer needs and ensure efficient service delivery. Engage in continuous professional development and support service improvement initiatives. Corporate Duties: Adhere to Council policies on health, safety, diversity, and equality. Promote a culture of inclusivity and respect, both within the team and when interacting with customers and partners. Essential Knowledge and Experience: Proven experience working in housing legislation, welfare benefits, Housing and Council Tax benefits, and homelessness regulations. Experience of providing advice and support to individuals experiencing homelessness or housing need. Knowledge of welfare rights, money management, and housing allocations systems. Experience working with a range of stakeholders, including external agencies, to achieve successful outcomes for clients. Ability to interpret and apply legislation relating to homelessness and welfare benefits. Required Skills and Abilities: Strong customer service skills with a commitment to equality of opportunity and accessibility. Ability to work independently and under pressure while delivering high-quality outcomes. Effective communication skills, including the ability to engage with people at all levels and explain complex issues clearly. Strong listening skills and an empathetic approach to customer service. Ability to maintain confidentiality and handle sensitive data in line with legal requirements. A full driving license and access to a vehicle for site visits. Qualifications: 5 GCEs (Grades A to C), including English and Maths, or equivalent. Additional Requirements: An awareness of and commitment to equality of opportunity. Commitment to confidentiality and handling sensitive data.
Mar 14, 2026
Contractor
Job Title: Housing and Welfare Officer Location: Walsall Duration: 3 months initially Working Hours: 9:00 AM - 5:30 PM, 37 hours per week IR35 Status: Inside Job Description: The Housing and Welfare Officer will provide highly specialized services related to housing and welfare, ensuring that customers across the borough receive the necessary support in accordance with housing legislation, welfare benefits, and other relevant policies. The officer will be responsible for delivering services to individuals experiencing housing issues, including homelessness, housing rights, and welfare benefits. Main Responsibilities: Customer Support: Provide high standards of customer care for those applying for housing and welfare benefits assistance. Offer advice, support, and information to individuals facing housing need, preventing and resolving homelessness wherever possible. Assess the suitability of households for participation in the Council's private rented sector access scheme. Legislative Compliance and Decision Making: Make informed decisions on individual homelessness applications in line with the Housing Act 1996 and relevant case law. Apply discretion when making decisions within the legal framework while safeguarding Council resources. Ensure decisions are made in accordance with statutory law, central government guidance, and the Homelessness Code of Guidance. Collaboration with External Partners: Work closely with partner agencies such as Children's Services to assess and prevent youth homelessness. Refer individuals with complex needs (e.g., mental health issues, substance misuse) to appropriate support agencies. Tribunal and Court Representation: Represent customers in Tribunal hearings or court cases concerning housing and welfare matters. Housing Options and Allocations: Carry out housing options assessments with applicants, providing assistance in securing suitable accommodation, including support with Housing Benefit claims. Administer the assisted choice process for priority housing applicants. Temporary Accommodation: Authorize placements into temporary accommodation, such as bed and breakfast, as necessary, considering the Council's financial constraints. Administration and Record Keeping: Maintain accurate case files and ensure all relevant systems and databases are kept up to date. Respond to and initiate correspondence with customers, stakeholders, and third parties regarding housing and welfare matters. Service Delivery and Continuous Improvement: Work flexibly across different access channels (e.g., in person, by phone, email) to meet customer needs and ensure efficient service delivery. Engage in continuous professional development and support service improvement initiatives. Corporate Duties: Adhere to Council policies on health, safety, diversity, and equality. Promote a culture of inclusivity and respect, both within the team and when interacting with customers and partners. Essential Knowledge and Experience: Proven experience working in housing legislation, welfare benefits, Housing and Council Tax benefits, and homelessness regulations. Experience of providing advice and support to individuals experiencing homelessness or housing need. Knowledge of welfare rights, money management, and housing allocations systems. Experience working with a range of stakeholders, including external agencies, to achieve successful outcomes for clients. Ability to interpret and apply legislation relating to homelessness and welfare benefits. Required Skills and Abilities: Strong customer service skills with a commitment to equality of opportunity and accessibility. Ability to work independently and under pressure while delivering high-quality outcomes. Effective communication skills, including the ability to engage with people at all levels and explain complex issues clearly. Strong listening skills and an empathetic approach to customer service. Ability to maintain confidentiality and handle sensitive data in line with legal requirements. A full driving license and access to a vehicle for site visits. Qualifications: 5 GCEs (Grades A to C), including English and Maths, or equivalent. Additional Requirements: An awareness of and commitment to equality of opportunity. Commitment to confidentiality and handling sensitive data.
We're recruiting an experienced Housing Policy and Procurement Officer to support the development and delivery of housing strategy, policy and procurement activity within a busy local authority housing service. This is a project-focused role supporting a wide range of housing initiatives including housing policy development, temporary accommodation provision, social housing development and commissioning activity. The successful candidate will work closely with senior housing strategy colleagues and external partners to help deliver key housing projects and ensure the council's housing policies remain robust, compliant and effective. The Role Support the delivery of a range of housing strategy and housing-related projects across the council. Assist with the development and review of housing policies, procedures and strategies to ensure they remain legally compliant and effective. Contribute to the commissioning and procurement of housing services and accommodation provision. Support projects relating to temporary accommodation, modular housing, hostel provision and housing solutions for vulnerable groups including those fleeing domestic abuse and rough sleepers. Assist in the design and development of accommodation solutions including traveller sites and temporary-to-permanent housing schemes. Work collaboratively with housing associations, central government departments, voluntary sector partners and other local authorities. Support contract management activity with external providers delivering housing-related services. Assist with housing-related research, statistical returns and analysis to support service delivery and strategic planning. Contribute to projects relating to IT systems, data management and service improvement within housing services. Provide support to the Housing Strategy, Procurement and Inclusion Manager and senior strategy officers on key projects and initiatives. Produce reports, research and briefing papers to support senior officers and decision-making processes. Attend meetings, consultations and project workstreams as required. Key Requirements Experience working within a local authority, housing association, consultancy or housing-related organisation in a housing strategy, development or enabling role. Good understanding of the social housing environment and the statutory duties of local authorities in relation to housing and homelessness. Knowledge of housing legislation, policy and the wider housing agenda. Experience supporting housing policy, strategy development or commissioning activity. Strong analytical and research skills with the ability to produce clear reports and recommendations. Excellent communication and stakeholder engagement skills. Ability to manage multiple projects and work effectively under pressure. Good IT literacy and experience using data and reporting systems. Educated to A-Level/NVQ Level 3 or equivalent experience in a relevant field. A relevant professional qualification such as CIH membership is desirable. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Strategy Officers, Policy Officers and Housing Development professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on(phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Mar 14, 2026
Contractor
We're recruiting an experienced Housing Policy and Procurement Officer to support the development and delivery of housing strategy, policy and procurement activity within a busy local authority housing service. This is a project-focused role supporting a wide range of housing initiatives including housing policy development, temporary accommodation provision, social housing development and commissioning activity. The successful candidate will work closely with senior housing strategy colleagues and external partners to help deliver key housing projects and ensure the council's housing policies remain robust, compliant and effective. The Role Support the delivery of a range of housing strategy and housing-related projects across the council. Assist with the development and review of housing policies, procedures and strategies to ensure they remain legally compliant and effective. Contribute to the commissioning and procurement of housing services and accommodation provision. Support projects relating to temporary accommodation, modular housing, hostel provision and housing solutions for vulnerable groups including those fleeing domestic abuse and rough sleepers. Assist in the design and development of accommodation solutions including traveller sites and temporary-to-permanent housing schemes. Work collaboratively with housing associations, central government departments, voluntary sector partners and other local authorities. Support contract management activity with external providers delivering housing-related services. Assist with housing-related research, statistical returns and analysis to support service delivery and strategic planning. Contribute to projects relating to IT systems, data management and service improvement within housing services. Provide support to the Housing Strategy, Procurement and Inclusion Manager and senior strategy officers on key projects and initiatives. Produce reports, research and briefing papers to support senior officers and decision-making processes. Attend meetings, consultations and project workstreams as required. Key Requirements Experience working within a local authority, housing association, consultancy or housing-related organisation in a housing strategy, development or enabling role. Good understanding of the social housing environment and the statutory duties of local authorities in relation to housing and homelessness. Knowledge of housing legislation, policy and the wider housing agenda. Experience supporting housing policy, strategy development or commissioning activity. Strong analytical and research skills with the ability to produce clear reports and recommendations. Excellent communication and stakeholder engagement skills. Ability to manage multiple projects and work effectively under pressure. Good IT literacy and experience using data and reporting systems. Educated to A-Level/NVQ Level 3 or equivalent experience in a relevant field. A relevant professional qualification such as CIH membership is desirable. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Strategy Officers, Policy Officers and Housing Development professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on(phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We're recruiting an experienced Private Sector Housing Officer to join a proactive enforcement team focused on improving housing standards across the private rented sector. This is a frontline regulatory role responsible for investigating housing conditions, enforcing private sector housing legislation and ensuring residential properties meet statutory requirements. The successful candidate will carry out inspections, take enforcement action where necessary and provide advice and education to landlords, tenants and businesses. This role combines office-based work with extensive site visits across the borough and requires a confident officer who can operate in challenging enforcement environments. The Role Carry out inspections of private sector housing to ensure compliance with housing legislation and licensing requirements. Investigate complaints relating to housing disrepair, property standards and residential licensing. Undertake enforcement action including the drafting, service and follow-up of statutory notices. Prepare and progress enforcement cases, including prosecutions and attendance at court to provide evidence. Provide technical and legal advice to residents, landlords, businesses and other stakeholders. Maintain regular communication with customers to ensure they are updated on the progress of investigations. Work collaboratively with internal teams and external partners to improve housing standards across the borough. Install and operate monitoring equipment where required and interpret results as part of enforcement investigations. Represent the Council at meetings, committees and partnership forums. Support the development of service procedures, policies and service improvement initiatives. Participate in publicity campaigns and joint enforcement initiatives across council services and partner agencies. Maintain professional competence and undertake ongoing professional development. Work flexibly to support enforcement activity, including occasional evening or weekend work where required. Lead on complex or contentious enforcement cases. Provide guidance, coaching and mentoring to colleagues within the team. Act as a lead officer on complex operational enforcement matters. Support the development of service improvement initiatives and enforcement campaigns. Key Requirements Strong knowledge of legislation relating to private sector housing enforcement. Experience carrying out inspections and enforcement activity within private sector housing. Experience preparing statutory notices and progressing enforcement cases. Ability to represent the authority in court or legal proceedings where required. Excellent written and verbal communication skills. Ability to manage complex caseloads and prioritise work effectively in a demanding environment. Strong partnership working skills and ability to engage with a wide range of stakeholders. Good IT literacy and experience using case management systems. Full UK driving licence and ability to travel across the borough. Ability to work independently and as part of a team. Understanding of working within diverse communities and maintaining confidentiality. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Private Sector Housing Officers, Housing Enforcement Officers and Environmental Health professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Mar 14, 2026
Contractor
We're recruiting an experienced Private Sector Housing Officer to join a proactive enforcement team focused on improving housing standards across the private rented sector. This is a frontline regulatory role responsible for investigating housing conditions, enforcing private sector housing legislation and ensuring residential properties meet statutory requirements. The successful candidate will carry out inspections, take enforcement action where necessary and provide advice and education to landlords, tenants and businesses. This role combines office-based work with extensive site visits across the borough and requires a confident officer who can operate in challenging enforcement environments. The Role Carry out inspections of private sector housing to ensure compliance with housing legislation and licensing requirements. Investigate complaints relating to housing disrepair, property standards and residential licensing. Undertake enforcement action including the drafting, service and follow-up of statutory notices. Prepare and progress enforcement cases, including prosecutions and attendance at court to provide evidence. Provide technical and legal advice to residents, landlords, businesses and other stakeholders. Maintain regular communication with customers to ensure they are updated on the progress of investigations. Work collaboratively with internal teams and external partners to improve housing standards across the borough. Install and operate monitoring equipment where required and interpret results as part of enforcement investigations. Represent the Council at meetings, committees and partnership forums. Support the development of service procedures, policies and service improvement initiatives. Participate in publicity campaigns and joint enforcement initiatives across council services and partner agencies. Maintain professional competence and undertake ongoing professional development. Work flexibly to support enforcement activity, including occasional evening or weekend work where required. Lead on complex or contentious enforcement cases. Provide guidance, coaching and mentoring to colleagues within the team. Act as a lead officer on complex operational enforcement matters. Support the development of service improvement initiatives and enforcement campaigns. Key Requirements Strong knowledge of legislation relating to private sector housing enforcement. Experience carrying out inspections and enforcement activity within private sector housing. Experience preparing statutory notices and progressing enforcement cases. Ability to represent the authority in court or legal proceedings where required. Excellent written and verbal communication skills. Ability to manage complex caseloads and prioritise work effectively in a demanding environment. Strong partnership working skills and ability to engage with a wide range of stakeholders. Good IT literacy and experience using case management systems. Full UK driving licence and ability to travel across the borough. Ability to work independently and as part of a team. Understanding of working within diverse communities and maintaining confidentiality. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Private Sector Housing Officers, Housing Enforcement Officers and Environmental Health professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Your new company An excellent opportunity has arisen to join the Housing Strategy and Performance function of a large, high-performing public sector housing provider. This newly enhanced role will play a critical part in strengthening regulatory compliance, governance and service assurance across a diverse housing service click apply for full job details
Mar 14, 2026
Seasonal
Your new company An excellent opportunity has arisen to join the Housing Strategy and Performance function of a large, high-performing public sector housing provider. This newly enhanced role will play a critical part in strengthening regulatory compliance, governance and service assurance across a diverse housing service click apply for full job details
Resident Liaison Officer Temp to perm contract 30-34K per annum ( converted into hourly rate) Based in East London To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise. Specific Responsibilities Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. Assist in the monitoring, evaluation and control of service performance. Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc. Develop action plans arising from needs assessments through liaison with the client's representative and site management as appropriate. Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise. Qualifications Over 2 years' experience in a customer service role, or similar. I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages. Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups. Team player, but also comfortable working alone. Understands the need for respect, sensitivity and discretion in a public facing role. A valid driving licence. Experience of Retrofit, Housing and/or Planned Maintenance - desirable, Some flexibility of working hours may be required (evening meetings). Self-Motivated, enthusiastic and calm under pressure.
Mar 14, 2026
Full time
Resident Liaison Officer Temp to perm contract 30-34K per annum ( converted into hourly rate) Based in East London To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise. Specific Responsibilities Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. Assist in the monitoring, evaluation and control of service performance. Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc. Develop action plans arising from needs assessments through liaison with the client's representative and site management as appropriate. Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise. Qualifications Over 2 years' experience in a customer service role, or similar. I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages. Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups. Team player, but also comfortable working alone. Understands the need for respect, sensitivity and discretion in a public facing role. A valid driving licence. Experience of Retrofit, Housing and/or Planned Maintenance - desirable, Some flexibility of working hours may be required (evening meetings). Self-Motivated, enthusiastic and calm under pressure.
Housing Team Manager Based in East London Temp on going role 24-32per hour Initial 5 days in the officer and after one month induction up to 1/2 days in the office Main Duties and Responsibilities To be responsible for the management and development of the Housing Standards (Reactive) Team and ensure that the functions allocated to the team (including those listed above), are carried out and developed in line with National Government Legislation and Polices To deal with conflict situations To lead on multi agency enforcement work ensuring all risks are assessed and reduced to an acceptable level Liaise with the Housing Advice Centre to ensure that the wider impact of any proposed action is considered. To make decisions, including those of a complex nature, the application of imaginative solutions that positively influence future management of operations and service delivery within the team, and contribute to the overall effectiveness of the Civic Pride service and the strategic objectives To provide leadership and guidance to the Housing Standards (Reactive) Team and achieve excellence in service delivery through powerful and productive working relationships within the service, cross-functionally and externally through partnerships and relationships, communicating effectively, both inside and outside of the business
Mar 14, 2026
Contractor
Housing Team Manager Based in East London Temp on going role 24-32per hour Initial 5 days in the officer and after one month induction up to 1/2 days in the office Main Duties and Responsibilities To be responsible for the management and development of the Housing Standards (Reactive) Team and ensure that the functions allocated to the team (including those listed above), are carried out and developed in line with National Government Legislation and Polices To deal with conflict situations To lead on multi agency enforcement work ensuring all risks are assessed and reduced to an acceptable level Liaise with the Housing Advice Centre to ensure that the wider impact of any proposed action is considered. To make decisions, including those of a complex nature, the application of imaginative solutions that positively influence future management of operations and service delivery within the team, and contribute to the overall effectiveness of the Civic Pride service and the strategic objectives To provide leadership and guidance to the Housing Standards (Reactive) Team and achieve excellence in service delivery through powerful and productive working relationships within the service, cross-functionally and externally through partnerships and relationships, communicating effectively, both inside and outside of the business
A place to create moments that matter Location: Chesterton Court & Appleby Court (St Neots) onsite Salary: £29,580 per annum Contract Type: Permanent Hours: 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. Its this belief - that everyone deserves a
Mar 14, 2026
Full time
A place to create moments that matter Location: Chesterton Court & Appleby Court (St Neots) onsite Salary: £29,580 per annum Contract Type: Permanent Hours: 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. Its this belief - that everyone deserves a
A place to create moments that matter Location: Chesterton Court & Appleby Court (St Neots) onsite Salary: £29,580 per annum Contract Type: Permanent Hours: 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. Its this belief - that everyone deserves a
Mar 14, 2026
Full time
A place to create moments that matter Location: Chesterton Court & Appleby Court (St Neots) onsite Salary: £29,580 per annum Contract Type: Permanent Hours: 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. Its this belief - that everyone deserves a
A Local Authority in Bedfordshire is looking for an experienced Housing Options Officer to support the team on an initial 3 month contract, attending the office 2 days per week . What you'll be doing: Interviewing clients and assessing homelessness applications under Part 7 Providing housing advice and prevention options in line with the Homelessness Reduction Act Liaising with landlords, support services and internal teams Updating cases and managing applications through Locata What you'll need: Previous experience working as a Housing Options Officer within a Local Authority Experience managing your own caseload and drafting S184 decisions Previous experience using Locata Ability to attend the office 2 days per week If you're available for your next interim assignment and this sounds of interest, please send your CV (url removed) . Know someone local who might be interested? Refer them over - if they're successfully placed, we'll send you a 100 gift voucher as a thank you.
Mar 14, 2026
Contractor
A Local Authority in Bedfordshire is looking for an experienced Housing Options Officer to support the team on an initial 3 month contract, attending the office 2 days per week . What you'll be doing: Interviewing clients and assessing homelessness applications under Part 7 Providing housing advice and prevention options in line with the Homelessness Reduction Act Liaising with landlords, support services and internal teams Updating cases and managing applications through Locata What you'll need: Previous experience working as a Housing Options Officer within a Local Authority Experience managing your own caseload and drafting S184 decisions Previous experience using Locata Ability to attend the office 2 days per week If you're available for your next interim assignment and this sounds of interest, please send your CV (url removed) . Know someone local who might be interested? Refer them over - if they're successfully placed, we'll send you a 100 gift voucher as a thank you.
Building Safety and Asset Compliance Officer (Part-Time) Hours per week - 22 Working pattern - Working across a 3-5 days per week Contract type - Permanent Location - Bedford / Hybrid Are you looking for rewarding career that works around your existing commitments? bpha is seeking a dedicated Building Safety and Asset Compliance Officer to join our team for 22hrs per week. These could be worked around school hours or over 3 longer days! In this vital role, you'll support the Project Manager in ensuring our customers are safe in their homes, within the 6 main areas of landlord compliance - gas, electrical, asbestos, legionella, fire safety and lifting. Coordinating surveys and removal works, manage documentation and payments, and maintain up-to-date records. You'll play a key part in ensuring safety and legal compliance across our properties, working closely with contractors, colleagues, and customers. As a Building Safety and Asset Compliance Officer you will be: Coordinate and administer projects for the Building Safety and Asset Compliance team, ensuring effective liaison between customers, contractors, and colleagues. Allocate and assign inspections to achieve timely completions, maintaining accurate data and certification records using Asprey. Ensure compliance with bpha's Health and Safety policies and procedures. Maintain records of completed works, remedial actions, and access details. Administer cyclical and planned contracts, reviewing certification and arranging remedial work as needed. Raise and process works orders, facilitate contractor payments, and monitor budget spend. Liaise with customers, staff, and contractors to ensure safe access and comprehensive record-keeping. Produce accurate reports, meeting minutes, and contract documentation. Instigate legal action where necessary to ensure statutory compliance. What We're Looking for as a Building Safety and Asset Compliance Officer: Essential: Excellent attention to detail and accuracy in data validation and reporting. Strong communication skills, both written and verbal. Highly organised, methodical, and analytical. Experience in asset management or building safety compliance within social housing (e.g., gas, electrical, fire, legionella, asbestos). Good working knowledge of Asprey, Microsoft Office, and other compliance/social housing software. Commitment to excellent customer service and equality and diversity. Level 2 VRQ Award in Asset and Building Compliance Awareness (or willingness to work towards). Desirable: Ability to interpret construction drawings and documentation. Commitment to continuous professional development. Why Join Us? You'll be part of a supportive team, making a real difference to building safety and compliance in our communities. We offer opportunities for professional development and a positive, inclusive working environment. You'll have to opportunity to work a flexible schedule to fit around existing commitments. Our Values At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Key Dates Shortlisting - W/C 9th March 2026 Interviews - W/C 16th March 2026 Working hours and pattern will be discussed at interview and must meet the organisation's needs. These will need to be between the hours of 8am - 6pm Monday- Friday. Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
Mar 14, 2026
Full time
Building Safety and Asset Compliance Officer (Part-Time) Hours per week - 22 Working pattern - Working across a 3-5 days per week Contract type - Permanent Location - Bedford / Hybrid Are you looking for rewarding career that works around your existing commitments? bpha is seeking a dedicated Building Safety and Asset Compliance Officer to join our team for 22hrs per week. These could be worked around school hours or over 3 longer days! In this vital role, you'll support the Project Manager in ensuring our customers are safe in their homes, within the 6 main areas of landlord compliance - gas, electrical, asbestos, legionella, fire safety and lifting. Coordinating surveys and removal works, manage documentation and payments, and maintain up-to-date records. You'll play a key part in ensuring safety and legal compliance across our properties, working closely with contractors, colleagues, and customers. As a Building Safety and Asset Compliance Officer you will be: Coordinate and administer projects for the Building Safety and Asset Compliance team, ensuring effective liaison between customers, contractors, and colleagues. Allocate and assign inspections to achieve timely completions, maintaining accurate data and certification records using Asprey. Ensure compliance with bpha's Health and Safety policies and procedures. Maintain records of completed works, remedial actions, and access details. Administer cyclical and planned contracts, reviewing certification and arranging remedial work as needed. Raise and process works orders, facilitate contractor payments, and monitor budget spend. Liaise with customers, staff, and contractors to ensure safe access and comprehensive record-keeping. Produce accurate reports, meeting minutes, and contract documentation. Instigate legal action where necessary to ensure statutory compliance. What We're Looking for as a Building Safety and Asset Compliance Officer: Essential: Excellent attention to detail and accuracy in data validation and reporting. Strong communication skills, both written and verbal. Highly organised, methodical, and analytical. Experience in asset management or building safety compliance within social housing (e.g., gas, electrical, fire, legionella, asbestos). Good working knowledge of Asprey, Microsoft Office, and other compliance/social housing software. Commitment to excellent customer service and equality and diversity. Level 2 VRQ Award in Asset and Building Compliance Awareness (or willingness to work towards). Desirable: Ability to interpret construction drawings and documentation. Commitment to continuous professional development. Why Join Us? You'll be part of a supportive team, making a real difference to building safety and compliance in our communities. We offer opportunities for professional development and a positive, inclusive working environment. You'll have to opportunity to work a flexible schedule to fit around existing commitments. Our Values At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Key Dates Shortlisting - W/C 9th March 2026 Interviews - W/C 16th March 2026 Working hours and pattern will be discussed at interview and must meet the organisation's needs. These will need to be between the hours of 8am - 6pm Monday- Friday. Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
Our client based in East London provide housing management services in partnership with local authorities and are currently looking for an Estate officer to join their expanding team. You will be required to meet the demands of their tenants and contractors and report to the Housing Manager on site. This role is based on site, and you will be required to work from 9am to 5:50pm daily from Monday to Friday. There is some flexibility on earlier starts and finishes where possible. Benefits Flexible shifts available Training provided on site and at head office prior to starting A high rate of success with promoting individuals to senior roles if you have the desire to become a Manager or Team leader Staff events and organised Team days with great incentives Responsibilities Daily communal checks Inspections and occupancy checks Void and RTL checks Fire safety checks End of day reporting Maintenance tracking and prioritising Staff monitoring and daily briefing of tasks Bookings COSHH management Incident reporting Legionella testing Requirements Previous experience of dealing with vulnerable families and individuals Knowledge of safeguarding responsibilities and training The ability to work independently and be proactive in emergency situations Be a driver as you will be working across two sites As this role is very specialised the client would prefer experience, however, will consider applicants from similar backgrounds/experience A full enhanced DBS check will need to be undertaken before you start work. Please email your CV with a cover letter if interested.
Mar 14, 2026
Full time
Our client based in East London provide housing management services in partnership with local authorities and are currently looking for an Estate officer to join their expanding team. You will be required to meet the demands of their tenants and contractors and report to the Housing Manager on site. This role is based on site, and you will be required to work from 9am to 5:50pm daily from Monday to Friday. There is some flexibility on earlier starts and finishes where possible. Benefits Flexible shifts available Training provided on site and at head office prior to starting A high rate of success with promoting individuals to senior roles if you have the desire to become a Manager or Team leader Staff events and organised Team days with great incentives Responsibilities Daily communal checks Inspections and occupancy checks Void and RTL checks Fire safety checks End of day reporting Maintenance tracking and prioritising Staff monitoring and daily briefing of tasks Bookings COSHH management Incident reporting Legionella testing Requirements Previous experience of dealing with vulnerable families and individuals Knowledge of safeguarding responsibilities and training The ability to work independently and be proactive in emergency situations Be a driver as you will be working across two sites As this role is very specialised the client would prefer experience, however, will consider applicants from similar backgrounds/experience A full enhanced DBS check will need to be undertaken before you start work. Please email your CV with a cover letter if interested.
Job Title - Housing Support Officer Rate - 18- 21 per hour Duration - 6 Months Start Date - ASAP This role involves working with tenants to help them sustain their tenancies, develop independent living skills, and access appropriate services within the community. You will play a key part in promoting stability, wellbeing, and positive outcomes for service users. Key Responsibilities Provide person-centred support to residents in line with individual support plans Support tenants to maintain their accommodation and meet tenancy obligations Carry out regular welfare checks and property visits Assist with budgeting, benefits applications, and managing rent accounts Signpost and refer to external agencies including mental health, substance misuse, and employment services Maintain accurate and up-to-date case records Carry out risk assessments and ensure safeguarding procedures are followed Work collaboratively with internal teams and external partners About You Experience working in housing support, supported living, homelessness, or a similar setting Good understanding of safeguarding and risk management Knowledge of housing legislation and welfare benefits (desirable) Strong communication and interpersonal skills Ability to manage a caseload independently Empathetic, resilient, and solution-focused approach Enhanced DBS (or willingness to obtain)
Mar 14, 2026
Seasonal
Job Title - Housing Support Officer Rate - 18- 21 per hour Duration - 6 Months Start Date - ASAP This role involves working with tenants to help them sustain their tenancies, develop independent living skills, and access appropriate services within the community. You will play a key part in promoting stability, wellbeing, and positive outcomes for service users. Key Responsibilities Provide person-centred support to residents in line with individual support plans Support tenants to maintain their accommodation and meet tenancy obligations Carry out regular welfare checks and property visits Assist with budgeting, benefits applications, and managing rent accounts Signpost and refer to external agencies including mental health, substance misuse, and employment services Maintain accurate and up-to-date case records Carry out risk assessments and ensure safeguarding procedures are followed Work collaboratively with internal teams and external partners About You Experience working in housing support, supported living, homelessness, or a similar setting Good understanding of safeguarding and risk management Knowledge of housing legislation and welfare benefits (desirable) Strong communication and interpersonal skills Ability to manage a caseload independently Empathetic, resilient, and solution-focused approach Enhanced DBS (or willingness to obtain)
4Recruitment Services are seeking an Anti-Social Behaviour (ASB) Tenancy Specialist . The client will only consider candidates you have extensive experience ASB. The post holder will be covering the Morden area The Tenancy Specialist will be required to: provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement be responsible for case management and will work closely with field based Neighbourhood Response Officers to ensure effective investigation of cases and that the most appropriate, cost effective and proportionate action is taken. DUTIES AND RESPONSIBILITIES INCLUDE: Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally. The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action. Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims. Preparing legal files and managing legal action cases for tenancy enforcement and fraud. Working with solicitors, process servers and bailiffs. Represent Clarion HA at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required. Managing complex tenancy management cases referred from Customer Support e.g. complex successions, complex end of tenancy reviews etc. Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings. This may include interviews at the Police station and /or on surveillance operations to ensure a co-ordinated response. Liaising with internal and external agencies such as Women s Aid, NFI, local authorities, mediation, solicitors or support services. ESSENTIAL REQUIREMENTS INCLUDE: Essential your CV confirms experience in Anti social Behaviour (ASB) Housing background would be beneficial An excellent understanding of anti-social behaviour and/or tenancy fraud Excellent knowledge of relevant legislation in respect to tenancy management, fraud, ASB and legal disrepair Experience of investigative interviewing, ideally for fraud and/or ASB. Good investigative, intelligence gathering and problem solving skills. Positive mindset with a focus on solutions. Able to weigh up different views, exercise good judgement and make decisions. Confident and able to challenge in a positive and constructive manner. Resilient and adaptable. Excellent communicator, able to adapt approach to the audience. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies , please contact our Team on (phone number removed) or email (url removed)
Mar 14, 2026
Contractor
4Recruitment Services are seeking an Anti-Social Behaviour (ASB) Tenancy Specialist . The client will only consider candidates you have extensive experience ASB. The post holder will be covering the Morden area The Tenancy Specialist will be required to: provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement be responsible for case management and will work closely with field based Neighbourhood Response Officers to ensure effective investigation of cases and that the most appropriate, cost effective and proportionate action is taken. DUTIES AND RESPONSIBILITIES INCLUDE: Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally. The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action. Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims. Preparing legal files and managing legal action cases for tenancy enforcement and fraud. Working with solicitors, process servers and bailiffs. Represent Clarion HA at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required. Managing complex tenancy management cases referred from Customer Support e.g. complex successions, complex end of tenancy reviews etc. Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings. This may include interviews at the Police station and /or on surveillance operations to ensure a co-ordinated response. Liaising with internal and external agencies such as Women s Aid, NFI, local authorities, mediation, solicitors or support services. ESSENTIAL REQUIREMENTS INCLUDE: Essential your CV confirms experience in Anti social Behaviour (ASB) Housing background would be beneficial An excellent understanding of anti-social behaviour and/or tenancy fraud Excellent knowledge of relevant legislation in respect to tenancy management, fraud, ASB and legal disrepair Experience of investigative interviewing, ideally for fraud and/or ASB. Good investigative, intelligence gathering and problem solving skills. Positive mindset with a focus on solutions. Able to weigh up different views, exercise good judgement and make decisions. Confident and able to challenge in a positive and constructive manner. Resilient and adaptable. Excellent communicator, able to adapt approach to the audience. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies , please contact our Team on (phone number removed) or email (url removed)
Join Our Client South Gloucestershire Council's Team as a One Stop Shop Customer Care Officer! Are you passionate about delivering exceptional customer service and making a real difference in your community? We are looking for a dedicated One Stop Shop Customer Care Officer to join our vibrant team in Kingswood. This is a temporary, full-time position with an hourly rate of 13.47. About the Role: As a key member of our Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. You will handle complex and challenging situations, providing valuable support to individuals in need, some of whom may be vulnerable. Your role will encompass: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services like Council Tax and Housing Benefits. Promoting digital inclusion, helping customers navigate self-service options. What We Are Looking For: To succeed in this role, you should meet the following essential criteria: A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience. Experience in a challenging frontline service delivery environment. Strong understanding of legislation, regulations, and codes of practice. Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software. Initiative to research and resolve problems, with support from supervisors when needed. Ability to engage with a diverse range of customers and understand their specific needs. Excellent interpersonal skills and a customer-focused approach to service delivery. Strong written and numeracy skills for accurate assessments and calculations. Ability to handle confidential information sensitively and professionally. Desirable: General knowledge of the council's departments and services. Experience acting as an advocate on behalf of others. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Mar 14, 2026
Seasonal
Join Our Client South Gloucestershire Council's Team as a One Stop Shop Customer Care Officer! Are you passionate about delivering exceptional customer service and making a real difference in your community? We are looking for a dedicated One Stop Shop Customer Care Officer to join our vibrant team in Kingswood. This is a temporary, full-time position with an hourly rate of 13.47. About the Role: As a key member of our Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. You will handle complex and challenging situations, providing valuable support to individuals in need, some of whom may be vulnerable. Your role will encompass: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services like Council Tax and Housing Benefits. Promoting digital inclusion, helping customers navigate self-service options. What We Are Looking For: To succeed in this role, you should meet the following essential criteria: A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience. Experience in a challenging frontline service delivery environment. Strong understanding of legislation, regulations, and codes of practice. Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software. Initiative to research and resolve problems, with support from supervisors when needed. Ability to engage with a diverse range of customers and understand their specific needs. Excellent interpersonal skills and a customer-focused approach to service delivery. Strong written and numeracy skills for accurate assessments and calculations. Ability to handle confidential information sensitively and professionally. Desirable: General knowledge of the council's departments and services. Experience acting as an advocate on behalf of others. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
12 Month Fixed Term Contract/Secondment Opportunity. Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work, such as our fight for equity in Hackney, with a particular focus on becoming an actively anti-racist borough. But the work doesn't stop there, we are proactive in our approach to bringing fairness to all aspects of life, including gender, neurodiversity and across the poverty divide. The post is within the Benefits and Homeless Prevention Service. The service is high performing and is committed to helping residents and the challenges they face while supporting staff to perform to the high standards of the service. The London Borough of Hackney has one of the highest Housing Benefit caseloads in London and receives on average nearly 4,000 homelessness approaches a year. To meet these demands, the service has been innovative, agile, and constantly improving in its aim to be a leader in this field. We are looking for an exceptional Housing Benefit Assessor who has extensive experience assessing Housing Benefit claims from households placed in temporary accommodation. You will work as part of a team that is also responsible for the collection and recovery of temporary accommodation charges. Requirements of this role include: Proven experience in processing Housing Benefit and Council Tax Support claims in a local authority setting. In-depth knowledge of Housing Benefit administration, legislation, and procedures related to Council Tax Support. Ability to prioritise tasks and work accurately to meet targets and deadlines. Capable of working independently without close supervision. Ability to collaborate effectively as part of a team, ready to assist others, while also taking responsibility for individual work as needed. Competent in using Google applications, including Sheets, Docs, and Gmail. Excellent verbal and written communication skills, with a strong focus on customer service. Ability to work under pressure, managing a heavy and varied workload while explaining complex benefit and financial assessments clearly. Experience working with the Academy Benefits system and Civica Comino or W360, as well as Housing Management Systems. Efficient and accurate administration of all benefits applications received, including identifying and addressing overpayments in accordance with relevant regulations, legislation, and guidance. Skilled in identifying potential irregularities in benefit claims and referring these cases to the appropriate Fraud Services. Conducting and documenting necessary checks, while responding to queries in compliance with relevant legislation and service requirements. Ensuring that all decision letters, overpayment invoices, and reminders are issued promptly. Accurately coding payments and overpayments for subsidy purposes. Liaising with and guiding other Council departments (including partner authorities), external agencies, government bodies, organisations, stakeholders, members, and colleagues on all matters related to Revenues and Benefits Shared Services to ensure a high standard of service delivery whilst adhering to data protection policies If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs. When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. This application process replaces a supporting statement. Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role. Closing date for applications: 17 March 2026 (22:59) . Interview date: W/C 13 April 2026. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive and Inclusive. Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:
Mar 14, 2026
Seasonal
12 Month Fixed Term Contract/Secondment Opportunity. Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work, such as our fight for equity in Hackney, with a particular focus on becoming an actively anti-racist borough. But the work doesn't stop there, we are proactive in our approach to bringing fairness to all aspects of life, including gender, neurodiversity and across the poverty divide. The post is within the Benefits and Homeless Prevention Service. The service is high performing and is committed to helping residents and the challenges they face while supporting staff to perform to the high standards of the service. The London Borough of Hackney has one of the highest Housing Benefit caseloads in London and receives on average nearly 4,000 homelessness approaches a year. To meet these demands, the service has been innovative, agile, and constantly improving in its aim to be a leader in this field. We are looking for an exceptional Housing Benefit Assessor who has extensive experience assessing Housing Benefit claims from households placed in temporary accommodation. You will work as part of a team that is also responsible for the collection and recovery of temporary accommodation charges. Requirements of this role include: Proven experience in processing Housing Benefit and Council Tax Support claims in a local authority setting. In-depth knowledge of Housing Benefit administration, legislation, and procedures related to Council Tax Support. Ability to prioritise tasks and work accurately to meet targets and deadlines. Capable of working independently without close supervision. Ability to collaborate effectively as part of a team, ready to assist others, while also taking responsibility for individual work as needed. Competent in using Google applications, including Sheets, Docs, and Gmail. Excellent verbal and written communication skills, with a strong focus on customer service. Ability to work under pressure, managing a heavy and varied workload while explaining complex benefit and financial assessments clearly. Experience working with the Academy Benefits system and Civica Comino or W360, as well as Housing Management Systems. Efficient and accurate administration of all benefits applications received, including identifying and addressing overpayments in accordance with relevant regulations, legislation, and guidance. Skilled in identifying potential irregularities in benefit claims and referring these cases to the appropriate Fraud Services. Conducting and documenting necessary checks, while responding to queries in compliance with relevant legislation and service requirements. Ensuring that all decision letters, overpayment invoices, and reminders are issued promptly. Accurately coding payments and overpayments for subsidy purposes. Liaising with and guiding other Council departments (including partner authorities), external agencies, government bodies, organisations, stakeholders, members, and colleagues on all matters related to Revenues and Benefits Shared Services to ensure a high standard of service delivery whilst adhering to data protection policies If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs. When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. This application process replaces a supporting statement. Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role. Closing date for applications: 17 March 2026 (22:59) . Interview date: W/C 13 April 2026. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive and Inclusive. Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:
