4 jobs found

Job Title: Customer Service Claims Handler Location: Liverpool, Hybrid Salary: 26,937 to 29,781 Plus up to 1,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 5 Saturdays What you will be doing: In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding To work as a team to proactively manage a portfolio of customer repair claims through to settlement To ensure that complete and thorough indemnity investigations are carried out on all claims Work closely with suppliers to fulfil customers' needs during their claims journey Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect Accurate payment to our customers and their representatives regarding claims settlement Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Insurance Claims Executive, Claims Account Manager may all be considered.

Company Description About FRP At FRP, we are a leading national business advisory firm based in the UK. With over 950 team members, including more than 100 partners, we specialise in Corporate Finance, Debt Advisory, Forensic Services, Financial Advisory and Restructuring Advisory. Operating from 35 offices across the UK, Isle of Man and Cyprus, we are dedicated to helping clients navigate complex and difficult situations to create, preserve, and recover value. Our approach is known for being honest, clear, and considered. We provide strategic solutions that cater to a broad range of businesses, from multinational organisations to small enterprises. Our commitment is to deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals. Job Description Role overview FRP Advisory is seeking a highly skilled and enthusiastic Administrator to join our restructuring department. The candidate will have a background in restructuring advisory and insolvency, including administrations and liquidations. This role involves the development and execution of asset recovery strategies in insolvency cases, coordinating with various stakeholders, and ensuring the smooth progression of the team's caseload. Under the direct supervision of more senior members of the team, to assist with the pro-active administration of insolvency cases, comprising ADMs, Voluntary (MVL/CVL) and Compulsory Liquidations and CVAs, in accordance with specific timescales. Assisting with the drafting of Administration Proposals and Administration/Liquidation progress and closure reports. Completion of all tasks and formalities in accordance with statutory deadlines and internal protocols. Maintaining an effective diary system in this respect. Monitoring, maintenance and up-dating of check lists on a weekly basis. Undertaking relevant client take on matters, including AML/KYC checks and assisting with the drafting of engagement letters. Taking personal responsibility to ensure that any tasks delegated by more senior staff are completed in a timely and professional manner. Enhance technical knowledge and to keep abreast of industry developments/new case law. Qualifications Qualifications & skills Minimum of one-years' experience in an insolvency role. Desire to complete relevant insolvency professional qualifications is desirable. Strong organisational and multitasking skills. Excellent written and verbal communication skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and insolvency case management systems; knowledge of IPS (or IPS Cloud) expected. Ability to work independently and as part of a team. High level of attention to detail and accuracy. Additional Information Our Values Straightforward : We provide clear, no-nonsense advice Confident : Our guidance is backed by expertise and evidence Pragmatic : We focus on practical solutions and tangible outcomes Real : We are professional yet approachable, understanding the challenges our clients face Our Commitment to You and the Environment At FRP, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on the natural environment. We are always striving to improve in all areas - whether it's our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services - regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive. Our learning and development programmes enable us to invest in growing our employees' careers. We aim to empower our team members to each achieve their potential. We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.

Company Description About FRP FRP is a leading national business advisory firm based in the UK. With over 900 team members, including more than 100 partners, we specialise in Corporate Finance, Debt Advisory, Forensic Services, Financial Advisory, Restructuring Advisory and Real Estate Advisory . Operating from 35 offices across the UK, Isle of Man and Cyprus, we are dedicated to helping clients navigate complex and difficult situations to create, preserve, and recover value. Our approach is known for being honest, clear, and considered. We provide strategic solutions that cater to a broad range of businesses, from multinational organisations to small enterprises. Our commitment is to deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals. Job Description FRP Advisory is seeking a proactive and technically proficient Assistant Manager or Manager to join our Restructuring Advisory team. This role is suited to professionals with a strong foundation in insolvency casework and the ability to deliver insolvency assignments with minimal supervision and/or deliver aspects of larger/complex insolvency cases with supervision, manage stakeholders, and mentor junior colleagues. You will take ownership of a portfolio of insolvency cases, including administrations, solvent and insolvent liquidations, and CVAs. You'll be expected to proactively contribute to case strategy, ensure compliance with statutory obligations, and contribute to internal process improvement. Qualifications Manage a portfolio of insolvency cases (Administrations, MVLs, CVLs, WUCs, CVAs) Manage a team of assistant managers / administrators, ensuring compliance with statutory deadlines and regulatory requirements and monitoring progression of cases Lead case planning, strategy, and execution with minimal supervision Assist with accelerated sales processes and pre-pack administrations Support insolvency practitioners and directors / senior managers in the delivery of larger and/or more complex assignments Draft high-quality reports, statutory documents, and correspondence Supervise and develop junior team members, reviewing work and providing feedback and training Liaise with stakeholders including directors, creditors, legal advisors, accountants and agents Oversee asset realisation strategies and ensure recoveries are maximised Undertake investigations into the financial affairs and transactions, and obtain legal advice where required Contribute to process improvement, and technical updates Additional Information Our Values Straightforward : We provide clear, no-nonsense advice Confident : Our guidance is backed by expertise and evidence Pragmatic : We focus on practical solutions and tangible outcomes Real : We are professional yet approachable, understanding the challenges our clients face Our Commitment to You and the Environment At FRP Advisory Group, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on the natural environment. We are always striving to improve in all areas - whether it's our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services - regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive. Our learning and development programmes enable us to invest in growing our employees' careers. We aim to empower our team members to each achieve their potential. We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.

Are you an insolvency professional looking to join a close-knit, specialist team? We are working with a boutique insolvency and business recovery practice, who are based in Leicestershire. They are seeking to hire a job opportunity for a Case Administrator (available at up to Senior Administrator) to join their growing practice. You will play a key role in managing a varied portfolio of corporate insolvency cases (mainly CVLs and MVLs) as well as some personal insolvency work. With around 120 cases active at any time, this is a fantastic opportunity to take ownership of cases from start to finish, while working in a collaborative, supportive environment. Responsibilities: Manage a caseload of insolvency appointments (primarily CVLs and MVLs, with some bankruptcies and solvent liquidations). Take ownership of cases from initial instruction through to closure, ensuring all statutory deadlines and requirements are met. Draft and file statutory documents, reports, and correspondence with creditors, shareholders, and other stakeholders. Liaise with directors, shareholders, creditors, HMRC, and other third parties in a professional manner. Support the Licensed Insolvency Practitioner (IP) in the management of circa 120 open cases. Maintain accurate case records and ensure compliance with insolvency regulations and best practice. Assist with preparing progress reports, financial reviews, and closure documentation. Identify opportunities to streamline processes and improve case management efficiency. Work collaboratively in a small team environment, supporting junior staff where needed. Requirements: Proven experience in corporate insolvency, ideally running cases independently. Strong knowledge of insolvency legislation, procedures, and compliance requirements. Benefits: Competitive salary in-line with market rate. Commutable from Leicester, Nottingham, Derby, Hinckley, Coventry due to close by transport links. Hybrid working on offer after probation. Christmas and New Year office shut down. Private medical care. Study support for professional qualifications. Generous annual leave plus Bank Holidays.