Our client is looking for a highly organised and proactive Personal Assistant to join our close-knit team and play a key role in supporting our Directors and wider business operations. The Role This is far more than a traditional PA role-it's a dynamic position at the heart of the business. You'll work closely with the Directors, helping to keep operations running smoothly, supporting business growth initiatives, and acting as a key point of coordination across multiple departments. If you enjoy variety, responsibility, and being trusted to make things happen-this could be the perfect opportunity. What You'll Be Doing Executive & Administrative Support Manage busy diaries, schedules, and appointments Prepare reports, presentations, and key documents Take meeting minutes and track follow-up actions Maintain accurate records, documents, and spreadsheets Sales & Commercial Support Assist with quotations, including technical submissions Liaise with suppliers to obtain competitive pricing Maintain cost databases and support accurate quoting Handle incoming enquiries professionally and efficiently Marketing & Business Development Create and manage LinkedIn content Support case studies and marketing campaigns Design engaging materials using Canva Assist with brand awareness and promotional activity Events & Company Initiatives Organise internal and external events Coordinate logistics, suppliers, and communications Lead and grow company charity and fundraising initiatives Stakeholder & Supply Chain Coordination Communicate with suppliers and internal teams Act as a key point of contact for stakeholders What We're Looking For We're looking for someone who thrives in a fast-paced environment and takes pride in delivering high-quality work. Exceptional organisation and time management skills Strong attention to detail and ability to use initiative Excellent written and verbal communication Confident with Microsoft Office (Word, Excel, PowerPoint) Professional, discreet, and trustworthy with confidential information Experience with LinkedIn/social media or marketing (desirable) A proactive, adaptable, and solutions-focused mindset Calm under pressure and able to juggle multiple priorities A team player who can also work independently Why Join Us 4-day working week (Monday-Thursday) Full-time, permanent role Competitive salary (£30k-£35k DOE) 164 hours annual leave + bank holidays Pension scheme (after 3 months) A supportive, collaborative team environment The opportunity to make a real impact in a growing business You'll be joining a company that values professionalism, teamwork, and long-term relationships. This is a role where your ideas, organisation, and initiative will genuinely make a difference.
Apr 23, 2026
Full time
Our client is looking for a highly organised and proactive Personal Assistant to join our close-knit team and play a key role in supporting our Directors and wider business operations. The Role This is far more than a traditional PA role-it's a dynamic position at the heart of the business. You'll work closely with the Directors, helping to keep operations running smoothly, supporting business growth initiatives, and acting as a key point of coordination across multiple departments. If you enjoy variety, responsibility, and being trusted to make things happen-this could be the perfect opportunity. What You'll Be Doing Executive & Administrative Support Manage busy diaries, schedules, and appointments Prepare reports, presentations, and key documents Take meeting minutes and track follow-up actions Maintain accurate records, documents, and spreadsheets Sales & Commercial Support Assist with quotations, including technical submissions Liaise with suppliers to obtain competitive pricing Maintain cost databases and support accurate quoting Handle incoming enquiries professionally and efficiently Marketing & Business Development Create and manage LinkedIn content Support case studies and marketing campaigns Design engaging materials using Canva Assist with brand awareness and promotional activity Events & Company Initiatives Organise internal and external events Coordinate logistics, suppliers, and communications Lead and grow company charity and fundraising initiatives Stakeholder & Supply Chain Coordination Communicate with suppliers and internal teams Act as a key point of contact for stakeholders What We're Looking For We're looking for someone who thrives in a fast-paced environment and takes pride in delivering high-quality work. Exceptional organisation and time management skills Strong attention to detail and ability to use initiative Excellent written and verbal communication Confident with Microsoft Office (Word, Excel, PowerPoint) Professional, discreet, and trustworthy with confidential information Experience with LinkedIn/social media or marketing (desirable) A proactive, adaptable, and solutions-focused mindset Calm under pressure and able to juggle multiple priorities A team player who can also work independently Why Join Us 4-day working week (Monday-Thursday) Full-time, permanent role Competitive salary (£30k-£35k DOE) 164 hours annual leave + bank holidays Pension scheme (after 3 months) A supportive, collaborative team environment The opportunity to make a real impact in a growing business You'll be joining a company that values professionalism, teamwork, and long-term relationships. This is a role where your ideas, organisation, and initiative will genuinely make a difference.
Our client based in Langley, a specialist medical technology business, is looking for an experienced Customer Service Executive to join them. In this role the successful candidate will play a vital part in maintaining smooth operations, supporting business activities, and delivering excellent customer service. You'll coordinate demonstrations, manage contracts, and work cross-functionally to ensure customers receive timely, accurate and professional support. The role is hybrid (after training) and comes with excellent benefits including private healthcare and quarterly bonuses, plus free parking. Hours are 8am- 4pm or 9.30am-5.30pm on a rota basis. Key Responsibilities Coordinate product demonstrations with the sales and service teams Organise transport of equipment to and from demo sites Manage demo fleet administration through Navision Create lending orders, add calendar entries, and confirm dates Order external demo equipment and manage stock adjustments on return Maintain min/max levels for demo and marketing consumables Handle and resolve customer complaints promptly and professionally Provide excellent communication and liaison with internal and external customers Prepare reports for internal and external stakeholders as required Process and administer customer maintenance contracts, including renewal quotation Provide cover for calls, order processing, and general activities when needed Skills and Experience A-Levels or equivalent (Maths, English, Sciences). Strong IT skills - intermediate Excel and Word Experience in a customer-facing or customer service role Excellent communication, organisational skills and attention to detail Benefits 22 days holiday + bank holidays Private healthcare Quarterly bonuses up to £1,500 per quarter Hybrid working after training On-site parking Supportive manager and a small welcoming team Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days. As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
Apr 23, 2026
Full time
Our client based in Langley, a specialist medical technology business, is looking for an experienced Customer Service Executive to join them. In this role the successful candidate will play a vital part in maintaining smooth operations, supporting business activities, and delivering excellent customer service. You'll coordinate demonstrations, manage contracts, and work cross-functionally to ensure customers receive timely, accurate and professional support. The role is hybrid (after training) and comes with excellent benefits including private healthcare and quarterly bonuses, plus free parking. Hours are 8am- 4pm or 9.30am-5.30pm on a rota basis. Key Responsibilities Coordinate product demonstrations with the sales and service teams Organise transport of equipment to and from demo sites Manage demo fleet administration through Navision Create lending orders, add calendar entries, and confirm dates Order external demo equipment and manage stock adjustments on return Maintain min/max levels for demo and marketing consumables Handle and resolve customer complaints promptly and professionally Provide excellent communication and liaison with internal and external customers Prepare reports for internal and external stakeholders as required Process and administer customer maintenance contracts, including renewal quotation Provide cover for calls, order processing, and general activities when needed Skills and Experience A-Levels or equivalent (Maths, English, Sciences). Strong IT skills - intermediate Excel and Word Experience in a customer-facing or customer service role Excellent communication, organisational skills and attention to detail Benefits 22 days holiday + bank holidays Private healthcare Quarterly bonuses up to £1,500 per quarter Hybrid working after training On-site parking Supportive manager and a small welcoming team Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days. As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
Our client is looking for a highly organised and proactive Personal Assistant to join our close-knit team and play a key role in supporting our Directors and wider business operations. The Role This is far more than a traditional PA role it's a dynamic position at the heart of the business. You ll work closely with the Directors, helping to keep operations running smoothly, supporting business growth initiatives, and acting as a key point of coordination across multiple departments. If you enjoy variety, responsibility, and being trusted to make things happen this could be the perfect opportunity. What You ll Be Doing Executive & Administrative Support Manage busy diaries, schedules, and appointments Prepare reports, presentations, and key documents Take meeting minutes and track follow-up actions Maintain accurate records, documents, and spreadsheets Sales & Commercial Support Assist with quotations, including technical submissions Liaise with suppliers to obtain competitive pricing Maintain cost databases and support accurate quoting Handle incoming enquiries professionally and efficiently Marketing & Business Development Create and manage LinkedIn content Support case studies and marketing campaigns Design engaging materials using Canva Assist with brand awareness and promotional activity Events & Company Initiatives Organise internal and external events Coordinate logistics, suppliers, and communications Lead and grow company charity and fundraising initiatives Stakeholder & Supply Chain Coordination Communicate with suppliers and internal teams Act as a key point of contact for stakeholders What We re Looking For We re looking for someone who thrives in a fast-paced environment and takes pride in delivering high-quality work. Exceptional organisation and time management skills Strong attention to detail and ability to use initiative Excellent written and verbal communication Confident with Microsoft Office (Word, Excel, PowerPoint) Professional, discreet, and trustworthy with confidential information Experience with LinkedIn/social media or marketing (desirable) A proactive, adaptable, and solutions-focused mindset Calm under pressure and able to juggle multiple priorities A team player who can also work independently Why Join Us 4-day working week (Monday Thursday) Full-time, permanent role Competitive salary (£30k £35k DOE) 164 hours annual leave + bank holidays Pension scheme (after 3 months) A supportive, collaborative team environment The opportunity to make a real impact in a growing business You ll be joining a company that values professionalism, teamwork, and long-term relationships. This is a role where your ideas, organisation, and initiative will genuinely make a difference.
Apr 23, 2026
Full time
Our client is looking for a highly organised and proactive Personal Assistant to join our close-knit team and play a key role in supporting our Directors and wider business operations. The Role This is far more than a traditional PA role it's a dynamic position at the heart of the business. You ll work closely with the Directors, helping to keep operations running smoothly, supporting business growth initiatives, and acting as a key point of coordination across multiple departments. If you enjoy variety, responsibility, and being trusted to make things happen this could be the perfect opportunity. What You ll Be Doing Executive & Administrative Support Manage busy diaries, schedules, and appointments Prepare reports, presentations, and key documents Take meeting minutes and track follow-up actions Maintain accurate records, documents, and spreadsheets Sales & Commercial Support Assist with quotations, including technical submissions Liaise with suppliers to obtain competitive pricing Maintain cost databases and support accurate quoting Handle incoming enquiries professionally and efficiently Marketing & Business Development Create and manage LinkedIn content Support case studies and marketing campaigns Design engaging materials using Canva Assist with brand awareness and promotional activity Events & Company Initiatives Organise internal and external events Coordinate logistics, suppliers, and communications Lead and grow company charity and fundraising initiatives Stakeholder & Supply Chain Coordination Communicate with suppliers and internal teams Act as a key point of contact for stakeholders What We re Looking For We re looking for someone who thrives in a fast-paced environment and takes pride in delivering high-quality work. Exceptional organisation and time management skills Strong attention to detail and ability to use initiative Excellent written and verbal communication Confident with Microsoft Office (Word, Excel, PowerPoint) Professional, discreet, and trustworthy with confidential information Experience with LinkedIn/social media or marketing (desirable) A proactive, adaptable, and solutions-focused mindset Calm under pressure and able to juggle multiple priorities A team player who can also work independently Why Join Us 4-day working week (Monday Thursday) Full-time, permanent role Competitive salary (£30k £35k DOE) 164 hours annual leave + bank holidays Pension scheme (after 3 months) A supportive, collaborative team environment The opportunity to make a real impact in a growing business You ll be joining a company that values professionalism, teamwork, and long-term relationships. This is a role where your ideas, organisation, and initiative will genuinely make a difference.
Who we are 80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive? Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running. We are a remote first, global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, and are supported by leading investors including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC. What we are looking for We're seeking a strategic operator who is equally a doer - someone who can build and scale our Revenue Strategy & Operations function while staying close to execution. This role sits at the center of our GTM engine, driving alignment across Sales, Marketing, and Channels to improve how we acquire, convert, and retain customers. You'll focus on optimizing the full revenue lifecycle - shortening sales cycles, reducing CAC, and increasing LTV - while bringing structure and clarity to how our global teams operate. This role is ideal for someone who thrives in ambiguity and enjoys building from the ground up. You'll flex between big picture strategy and hands on execution, owning core RevOps functions like Territory Planning, Pipeline and Forecasting review, Deal Desk, and more while evolving our systems, processes, and data into a scalable foundation. We're also looking for someone who is AI native in how they approach operations - leveraging modern tools and automation to drive efficiency, insights, and better decision making across the business. You'll partner closely with leadership across regions and functions, acting as a unifying force to ensure our GTM teams are aligned, accountable, and set up to drive consistent, repeatable growth. Where you are located Anywhere in the US, UK or Europe; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in person (occasional travel required). What the role offers A high impact, high visibility role partnering directly with executive leadership Ownership of Zinier's end to end revenue operating model The opportunity to build and scale a modern RevOps function A chance to shape how a global, remote first company executes GTM at scale A fast moving, collaborative environment where operators thrive and ideas turn into action quickly What you'll bring to the role 5-7 years of experience in Revenue Strategy & Operations, ideally in Enterprise SaaS or high growth environments Strong understanding of the end to end revenue lifecycle across Marketing, Sales, and Customer Success A doer mindset - able to flex between strategy and hands on execution Proven ability to drive alignment and execution across cross functional, global teams Strong analytical skills, with the ability to turn data into clear, actionable insights Experience with HubSpot (or similar CRM), including reporting and dashboards An AI native approach to operations - leveraging tools to drive automation and efficiency
Apr 23, 2026
Full time
Who we are 80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive? Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running. We are a remote first, global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, and are supported by leading investors including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC. What we are looking for We're seeking a strategic operator who is equally a doer - someone who can build and scale our Revenue Strategy & Operations function while staying close to execution. This role sits at the center of our GTM engine, driving alignment across Sales, Marketing, and Channels to improve how we acquire, convert, and retain customers. You'll focus on optimizing the full revenue lifecycle - shortening sales cycles, reducing CAC, and increasing LTV - while bringing structure and clarity to how our global teams operate. This role is ideal for someone who thrives in ambiguity and enjoys building from the ground up. You'll flex between big picture strategy and hands on execution, owning core RevOps functions like Territory Planning, Pipeline and Forecasting review, Deal Desk, and more while evolving our systems, processes, and data into a scalable foundation. We're also looking for someone who is AI native in how they approach operations - leveraging modern tools and automation to drive efficiency, insights, and better decision making across the business. You'll partner closely with leadership across regions and functions, acting as a unifying force to ensure our GTM teams are aligned, accountable, and set up to drive consistent, repeatable growth. Where you are located Anywhere in the US, UK or Europe; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in person (occasional travel required). What the role offers A high impact, high visibility role partnering directly with executive leadership Ownership of Zinier's end to end revenue operating model The opportunity to build and scale a modern RevOps function A chance to shape how a global, remote first company executes GTM at scale A fast moving, collaborative environment where operators thrive and ideas turn into action quickly What you'll bring to the role 5-7 years of experience in Revenue Strategy & Operations, ideally in Enterprise SaaS or high growth environments Strong understanding of the end to end revenue lifecycle across Marketing, Sales, and Customer Success A doer mindset - able to flex between strategy and hands on execution Proven ability to drive alignment and execution across cross functional, global teams Strong analytical skills, with the ability to turn data into clear, actionable insights Experience with HubSpot (or similar CRM), including reporting and dashboards An AI native approach to operations - leveraging tools to drive automation and efficiency
The Sales Support Executive will play a crucial role in assisting the sales team with administrative and operational tasks to ensure smooth daily operations. This role in the retail industry is based in London and requires a detail-oriented individual with excellent organisational skills. Client Details The hiring company is a medium-sized organisation within the retail sector, known for its commitment to delivering quality products and excellent customer service. They offer a structured and professional working environment with opportunities for growth. Description Provide administrative support to the sales team to ensure seamless workflow and efficiency. Maintain and update sales records, including preparing reports and analysing sales data. Coordinate and manage communication between internal teams and external clients. Assist in preparing presentations, proposals, and other sales materials as required. Monitor and manage stock levels, ensuring timely reordering and stock availability. Respond to client inquiries and resolve issues in a professional and timely manner. Support the implementation of new sales strategies and initiatives. Ensure compliance with company policies and procedures in all sales-related tasks. Profile A successful Sales Support Executive should have: A background in a similar administrative or sales support role, ideally within the retail industry. Strong organisational and multitasking skills with a keen eye for detail. Proficiency in using Microsoft Office, particularly Excel and PowerPoint. Excellent communication and interpersonal skills to liaise effectively with clients and colleagues. A proactive and problem-solving mindset to handle challenges efficiently. The ability to adapt to a fast-paced environment in London. Job Offer Competitive salary ranging from 15 to 35,000 per annum, depending on experience. Permanent role within the retail industry, offering stability and career progression. Conveniently located in London with access to local amenities and transport links. A professional and structured work environment with opportunities for development. If you are an organised and motivated individual looking to advance your career as a Sales Support Executive in the retail industry, we encourage you to apply.
Apr 23, 2026
Full time
The Sales Support Executive will play a crucial role in assisting the sales team with administrative and operational tasks to ensure smooth daily operations. This role in the retail industry is based in London and requires a detail-oriented individual with excellent organisational skills. Client Details The hiring company is a medium-sized organisation within the retail sector, known for its commitment to delivering quality products and excellent customer service. They offer a structured and professional working environment with opportunities for growth. Description Provide administrative support to the sales team to ensure seamless workflow and efficiency. Maintain and update sales records, including preparing reports and analysing sales data. Coordinate and manage communication between internal teams and external clients. Assist in preparing presentations, proposals, and other sales materials as required. Monitor and manage stock levels, ensuring timely reordering and stock availability. Respond to client inquiries and resolve issues in a professional and timely manner. Support the implementation of new sales strategies and initiatives. Ensure compliance with company policies and procedures in all sales-related tasks. Profile A successful Sales Support Executive should have: A background in a similar administrative or sales support role, ideally within the retail industry. Strong organisational and multitasking skills with a keen eye for detail. Proficiency in using Microsoft Office, particularly Excel and PowerPoint. Excellent communication and interpersonal skills to liaise effectively with clients and colleagues. A proactive and problem-solving mindset to handle challenges efficiently. The ability to adapt to a fast-paced environment in London. Job Offer Competitive salary ranging from 15 to 35,000 per annum, depending on experience. Permanent role within the retail industry, offering stability and career progression. Conveniently located in London with access to local amenities and transport links. A professional and structured work environment with opportunities for development. If you are an organised and motivated individual looking to advance your career as a Sales Support Executive in the retail industry, we encourage you to apply.
Location: London - 1 day a week in the office Package: £80,000-£95,000 base + uncapped commission (OTE £200k+) The Company A fast-growing, VC-backed healthtech SaaS business building enterprise software that automates complex, admin-heavy workflows in highly regulated environments. Their platform supports organisations across healthcare, life sciences, and research to improve efficiency, accuracy, and delivery at scale. Founded by industry experts, the business is now entering a critical growth phase, with expansion plans across the UK, Europe, and the US. The Role They are hiring a Head of Sales to lead and scale their enterprise commercial function. This is a hands-on, player-coach role. The successful candidate will personally drive new enterprise revenue while also building the foundations of a scalable sales organisation. The role owns the full sales cycle, leads strategic accounts, shapes go-to-market strategy, and works closely with the CEO and COO to influence the company's commercial direction. This role suits an elite enterprise B2B SaaS sales leader who thrives in scale-up environments, is comfortable selling complex solutions, and wants real influence over strategy, hiring, and growth. Key Responsibilities Own full-cycle enterprise sales: prospecting discovery demo negotiation close expansion Drive net-new revenue across enterprise customers within healthcare, life sciences, and research-led organisations Personally close high-value, complex deals (£100k-£1m+ ACV) Build, manage, and mentor a growing sales team (initially Account Executives and SDRs) Work closely with: Pre-Sales / Technical Consultants Subject-matter experts supporting sales conversations Lead territory planning and enterprise account strategy (geo-based) Deliver senior-level demos and commercial conversations to C-suite and VP stakeholders Partner with Marketing and the leadership team on go-to-market strategy Track and report pipeline health, forecasting, and KPIs to the executive team Represent the business at industry events, conferences, and key customer meetings Core Requirements Proven enterprise B2B SaaS sales leader with a strong, data-backed revenue track record Minimum 6+ years full-cycle SaaS sales experience, including complex enterprise deals Experience selling into regulated or complex environments (healthcare, life sciences, enterprise tech, or similar) Comfortable selling to multiple buyer personas (operations, IT, procurement, senior leadership) Experience scaling or contributing to growth within a startup or scale-up Confident running solution-led or technical demos (with internal support) Style & Characteristics Hands-on and execution-focused (not purely strategic) Commercially sharp, resilient, and proactive Calm under pressure, with strong deal discipline Collaborative and credible with technical and domain experts Highly organised with strong forecasting and pipeline management Nice to Have (but not essential) Background in healthtech, life sciences, or enterprise software Global sales exposure (EMEA / US) Experience building sales teams from early stage through scale Package & Benefits Base salary: £80,000 - £95,000 (dependent on experience) OTE: £200k+ Clear progression and leadership influence Training, development, and exposure at board level Opportunity to make a genuine impact in a high-growth SaaS business Why This Opportunity? Opportunity to shape and lead the entire commercial function High-impact role within a scaling, well-funded SaaS company Strong product solving real, complex problems Real influence over strategy, hiring, and revenue direction
Apr 23, 2026
Full time
Location: London - 1 day a week in the office Package: £80,000-£95,000 base + uncapped commission (OTE £200k+) The Company A fast-growing, VC-backed healthtech SaaS business building enterprise software that automates complex, admin-heavy workflows in highly regulated environments. Their platform supports organisations across healthcare, life sciences, and research to improve efficiency, accuracy, and delivery at scale. Founded by industry experts, the business is now entering a critical growth phase, with expansion plans across the UK, Europe, and the US. The Role They are hiring a Head of Sales to lead and scale their enterprise commercial function. This is a hands-on, player-coach role. The successful candidate will personally drive new enterprise revenue while also building the foundations of a scalable sales organisation. The role owns the full sales cycle, leads strategic accounts, shapes go-to-market strategy, and works closely with the CEO and COO to influence the company's commercial direction. This role suits an elite enterprise B2B SaaS sales leader who thrives in scale-up environments, is comfortable selling complex solutions, and wants real influence over strategy, hiring, and growth. Key Responsibilities Own full-cycle enterprise sales: prospecting discovery demo negotiation close expansion Drive net-new revenue across enterprise customers within healthcare, life sciences, and research-led organisations Personally close high-value, complex deals (£100k-£1m+ ACV) Build, manage, and mentor a growing sales team (initially Account Executives and SDRs) Work closely with: Pre-Sales / Technical Consultants Subject-matter experts supporting sales conversations Lead territory planning and enterprise account strategy (geo-based) Deliver senior-level demos and commercial conversations to C-suite and VP stakeholders Partner with Marketing and the leadership team on go-to-market strategy Track and report pipeline health, forecasting, and KPIs to the executive team Represent the business at industry events, conferences, and key customer meetings Core Requirements Proven enterprise B2B SaaS sales leader with a strong, data-backed revenue track record Minimum 6+ years full-cycle SaaS sales experience, including complex enterprise deals Experience selling into regulated or complex environments (healthcare, life sciences, enterprise tech, or similar) Comfortable selling to multiple buyer personas (operations, IT, procurement, senior leadership) Experience scaling or contributing to growth within a startup or scale-up Confident running solution-led or technical demos (with internal support) Style & Characteristics Hands-on and execution-focused (not purely strategic) Commercially sharp, resilient, and proactive Calm under pressure, with strong deal discipline Collaborative and credible with technical and domain experts Highly organised with strong forecasting and pipeline management Nice to Have (but not essential) Background in healthtech, life sciences, or enterprise software Global sales exposure (EMEA / US) Experience building sales teams from early stage through scale Package & Benefits Base salary: £80,000 - £95,000 (dependent on experience) OTE: £200k+ Clear progression and leadership influence Training, development, and exposure at board level Opportunity to make a genuine impact in a high-growth SaaS business Why This Opportunity? Opportunity to shape and lead the entire commercial function High-impact role within a scaling, well-funded SaaS company Strong product solving real, complex problems Real influence over strategy, hiring, and revenue direction
Travel Product Director Salary - c. £130k-£170k+ dependent on experience +bonus + benefits Glasgow Office - Hybrid Macs Adventure's scaling journey continues - and we need a Travel Product Director to turn our category leading product into a true engine of scale. In this senior leadership position, you'll build a leading product function, making bold, commercially grounded decisions on portfolio direction, pricing and lifecycle, unlocking growth and margin while raising the bar on quality and differentiation. If you're motivated by building, scaling and leaving a lasting mark on a high growth brand, this is your platform. Working cross functionally with Growth, Sales, Operations and Finance, you'll elevate our product into a true strategic advantage-building the structure, discipline and team needed to scale profitably and sustainably. This is a rare opportunity to lead the journey from the centre of the business, shaping where we compete, how we win and where we grow. About Macs Adventure We're a scaling adventure tour operator on a mission to be the leading global brand in self guided, active travel. Welcoming over 40,000 customers on walking and cycling trips to destinations around the world, we employ over 150 people across the UK, US and Germany who share our purpose to create by leading, advocating & enabling self guided, active travel as a positive force for people and planet. In November 2024, we proudly achieved B Corp certification, marking a significant milestone in our journey toward sustainable, values driven growth. Our Culture We're an ambitious, forward thinking business with a bold vision for the future, and our culture reflects these ambitions. We're an action oriented, fast paced organisation and we like to have fun along the way. We're looking for people who grow with Macs on our journey to be the world's leading adventure travel brand. Love the journey: a Macs trip is all about the journey, not the destination. We are all believers in Macs' unique brand of self guided, active travel and shout about it. As more travellers convert to the Macs Way, we accept our business will grow and change. We welcome new connections and embrace new opportunities. Take a different path: we're not different for difference's sake; but we won't succeed if we're just the same as everyone else. We devise creative solutions to problems, find new ways of doing things, and trust colleagues who are doing so too. We are brave and feel empowered to take the initiative. Tread thoughtfully: we are considerate, empathetic and try to put ourselves in our customers', suppliers' and each other's shoes. We support local and find ways of having less negative impact on the planet. We find ways of having positive impact on people and communities. We are fair, and we do the right thing. Go the extra mile: we know that creating a perfect involves going that bit further. We imagine the best feedback we can get and set out to earn it. We take ownership and accountability - it's yours, not someone else's, problem. We step up and help our teammates when we need to. What you'll do Define and lead the global product strategy and multi year roadmap, ensuring alignment with market needs, growth goals, and commercial performance. Own portfolio decisions across destinations, routes, and customer segments. Drive commercial performance including margin, yield and pricing input. Lead product lifecycle management: invest, optimise, pause or exit. Improve product quality, differentiation and speed of new launches. Build and lead a high performing product team with clear accountability. Partner cross functionally to align customer insight, pricing and delivery. Provide strategic input into market expansion and business planning. What you'll bring Extensive senior product and business leadership experience in travel, tour operating, or complex consumer portfolio businesses. Deep commercial expertise across margin, pricing, yield and performance management. Experience owning large scale product portfolios with P&L impact. Deep understanding of portfolio strategy and lifecycle management. Proven ability to lead and develop high performing teams. Strong analytical capability and data driven decision making. Executive presence with sound judgement and decision making. Experience modernising or scaling product functions. Background spanning product, pricing and operational realities. In addition, it would be a bonus if you Experience in active travel, specialist tours or tailor made/FIT travel. International or multi market portfolio exposure. The knowledge and skills we've listed represent "the perfect candidate". No one's perfect. If you love the sound of this opportunity please apply, we'd love to hear from you. You could belong here To deliver adventures for more than 40,000 customers we need to build a company that's reflective of their diversity. We're building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong. What we'll offer Annual leave: 33 days (35 days after 5 years' service) inclusive of 8 public holidays. Birthday booster: An extra day off on your birthday. Pension: We offer a contributory pension scheme. Discounts: you are eligible for great discounts on Macs Adventure trips. Travel insurance: We provide you and your spouse/partner/children with annual worldwide travel insurance. Flexible working: A flexible work culture - you'll be able to work from home as well as coming into our hub office in Glasgow 3 days per week. Getting together: Regular team, management and leadership meetings and retreats. Culture: An innovative, fast growth, international and solution focused culture, where we work hard to embed our values across the business. L&D: We support your self guided learning journey. Wellbeing: We support you in looking after your health and wellbeing so you can do your best work. Travel: Occasional international travel may be required. Impact: The opportunity to make a difference in people's lives and the planet.
Apr 23, 2026
Full time
Travel Product Director Salary - c. £130k-£170k+ dependent on experience +bonus + benefits Glasgow Office - Hybrid Macs Adventure's scaling journey continues - and we need a Travel Product Director to turn our category leading product into a true engine of scale. In this senior leadership position, you'll build a leading product function, making bold, commercially grounded decisions on portfolio direction, pricing and lifecycle, unlocking growth and margin while raising the bar on quality and differentiation. If you're motivated by building, scaling and leaving a lasting mark on a high growth brand, this is your platform. Working cross functionally with Growth, Sales, Operations and Finance, you'll elevate our product into a true strategic advantage-building the structure, discipline and team needed to scale profitably and sustainably. This is a rare opportunity to lead the journey from the centre of the business, shaping where we compete, how we win and where we grow. About Macs Adventure We're a scaling adventure tour operator on a mission to be the leading global brand in self guided, active travel. Welcoming over 40,000 customers on walking and cycling trips to destinations around the world, we employ over 150 people across the UK, US and Germany who share our purpose to create by leading, advocating & enabling self guided, active travel as a positive force for people and planet. In November 2024, we proudly achieved B Corp certification, marking a significant milestone in our journey toward sustainable, values driven growth. Our Culture We're an ambitious, forward thinking business with a bold vision for the future, and our culture reflects these ambitions. We're an action oriented, fast paced organisation and we like to have fun along the way. We're looking for people who grow with Macs on our journey to be the world's leading adventure travel brand. Love the journey: a Macs trip is all about the journey, not the destination. We are all believers in Macs' unique brand of self guided, active travel and shout about it. As more travellers convert to the Macs Way, we accept our business will grow and change. We welcome new connections and embrace new opportunities. Take a different path: we're not different for difference's sake; but we won't succeed if we're just the same as everyone else. We devise creative solutions to problems, find new ways of doing things, and trust colleagues who are doing so too. We are brave and feel empowered to take the initiative. Tread thoughtfully: we are considerate, empathetic and try to put ourselves in our customers', suppliers' and each other's shoes. We support local and find ways of having less negative impact on the planet. We find ways of having positive impact on people and communities. We are fair, and we do the right thing. Go the extra mile: we know that creating a perfect involves going that bit further. We imagine the best feedback we can get and set out to earn it. We take ownership and accountability - it's yours, not someone else's, problem. We step up and help our teammates when we need to. What you'll do Define and lead the global product strategy and multi year roadmap, ensuring alignment with market needs, growth goals, and commercial performance. Own portfolio decisions across destinations, routes, and customer segments. Drive commercial performance including margin, yield and pricing input. Lead product lifecycle management: invest, optimise, pause or exit. Improve product quality, differentiation and speed of new launches. Build and lead a high performing product team with clear accountability. Partner cross functionally to align customer insight, pricing and delivery. Provide strategic input into market expansion and business planning. What you'll bring Extensive senior product and business leadership experience in travel, tour operating, or complex consumer portfolio businesses. Deep commercial expertise across margin, pricing, yield and performance management. Experience owning large scale product portfolios with P&L impact. Deep understanding of portfolio strategy and lifecycle management. Proven ability to lead and develop high performing teams. Strong analytical capability and data driven decision making. Executive presence with sound judgement and decision making. Experience modernising or scaling product functions. Background spanning product, pricing and operational realities. In addition, it would be a bonus if you Experience in active travel, specialist tours or tailor made/FIT travel. International or multi market portfolio exposure. The knowledge and skills we've listed represent "the perfect candidate". No one's perfect. If you love the sound of this opportunity please apply, we'd love to hear from you. You could belong here To deliver adventures for more than 40,000 customers we need to build a company that's reflective of their diversity. We're building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong. What we'll offer Annual leave: 33 days (35 days after 5 years' service) inclusive of 8 public holidays. Birthday booster: An extra day off on your birthday. Pension: We offer a contributory pension scheme. Discounts: you are eligible for great discounts on Macs Adventure trips. Travel insurance: We provide you and your spouse/partner/children with annual worldwide travel insurance. Flexible working: A flexible work culture - you'll be able to work from home as well as coming into our hub office in Glasgow 3 days per week. Getting together: Regular team, management and leadership meetings and retreats. Culture: An innovative, fast growth, international and solution focused culture, where we work hard to embed our values across the business. L&D: We support your self guided learning journey. Wellbeing: We support you in looking after your health and wellbeing so you can do your best work. Travel: Occasional international travel may be required. Impact: The opportunity to make a difference in people's lives and the planet.
The Sales Support Executive will play a crucial role in assisting the sales team with administrative and operational tasks to ensure smooth daily operations. This role in the retail industry is based in London and requires a detail-oriented individual with excellent organisational skills. Client Details The hiring company is a medium-sized organisation within the retail sector, known for its commitment to delivering quality products and excellent customer service. They offer a structured and professional working environment with opportunities for growth. Description Provide administrative support to the sales team to ensure seamless workflow and efficiency. Maintain and update sales records, including preparing reports and analysing sales data. Coordinate and manage communication between internal teams and external clients. Assist in preparing presentations, proposals, and other sales materials as required. Monitor and manage stock levels, ensuring timely reordering and stock availability. Respond to client inquiries and resolve issues in a professional and timely manner. Support the implementation of new sales strategies and initiatives. Ensure compliance with company policies and procedures in all sales-related tasks. Profile A successful Sales Support Executive should have: A background in a similar administrative or sales support role, ideally within the retail industry. Strong organisational and multitasking skills with a keen eye for detail. Proficiency in using Microsoft Office, particularly Excel and PowerPoint. Excellent communication and interpersonal skills to liaise effectively with clients and colleagues. A proactive and problem-solving mindset to handle challenges efficiently. The ability to adapt to a fast-paced environment in London. Job Offer Competitive salary ranging from £15 to £35,000 per annum, depending on experience. Permanent role within the retail industry, offering stability and career progression. Conveniently located in London with access to local amenities and transport links. A professional and structured work environment with opportunities for development. If you are an organised and motivated individual looking to advance your career as a Sales Support Executive in the retail industry, we encourage you to apply.
Apr 23, 2026
Full time
The Sales Support Executive will play a crucial role in assisting the sales team with administrative and operational tasks to ensure smooth daily operations. This role in the retail industry is based in London and requires a detail-oriented individual with excellent organisational skills. Client Details The hiring company is a medium-sized organisation within the retail sector, known for its commitment to delivering quality products and excellent customer service. They offer a structured and professional working environment with opportunities for growth. Description Provide administrative support to the sales team to ensure seamless workflow and efficiency. Maintain and update sales records, including preparing reports and analysing sales data. Coordinate and manage communication between internal teams and external clients. Assist in preparing presentations, proposals, and other sales materials as required. Monitor and manage stock levels, ensuring timely reordering and stock availability. Respond to client inquiries and resolve issues in a professional and timely manner. Support the implementation of new sales strategies and initiatives. Ensure compliance with company policies and procedures in all sales-related tasks. Profile A successful Sales Support Executive should have: A background in a similar administrative or sales support role, ideally within the retail industry. Strong organisational and multitasking skills with a keen eye for detail. Proficiency in using Microsoft Office, particularly Excel and PowerPoint. Excellent communication and interpersonal skills to liaise effectively with clients and colleagues. A proactive and problem-solving mindset to handle challenges efficiently. The ability to adapt to a fast-paced environment in London. Job Offer Competitive salary ranging from £15 to £35,000 per annum, depending on experience. Permanent role within the retail industry, offering stability and career progression. Conveniently located in London with access to local amenities and transport links. A professional and structured work environment with opportunities for development. If you are an organised and motivated individual looking to advance your career as a Sales Support Executive in the retail industry, we encourage you to apply.
Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilising more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimises and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfilment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces-including Amazon, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit We are looking for an Ecommerce Director to join our European Team in London to support the scaling of the business by driving the performance of the brands we represent on Amazon and other Marketplaces. This is a commercial leadership role with Europe wide responsibilities. The role reports into the VP of Ecommerce and it will lead a team of both Senior eCommerce Managers and Senior Advertising Strategists. You will be responsible for the relationship and financial performance of the portfolio of global brands that your team manages. You will support and coach your team in defining and implementing the end to end growth and profitability plan for the portfolio of brands managed by your team by working cross functionally with Operations, Content, Advertising, Creative, Merchandising and Finance. You will also identify opportunities to increase efficiencies and best practices by leading cross functional projects to implement processes to scale the organisation in the EU. You are a strategic and commercial Leader who engages partners and internal stakeholders towards a common goal. You display a high level of emotional intelligence and have a track record of developing people to perform at their best. You have a growth mindset and can lead a team through the ambiguity of fast changing landscapes. Core responsibilities Drive revenue and profit growth for your portfolio of brands in the EU across marketplaces through a data driven approach. Define and execute against a clear end to end plan to achieve targets via promotional planning, seasonal phasing, NPD launches, advertising campaigns, SEO/content optimisation, CX and operational improvements. Director will manage both Senior eCommerce Managers and Senior Advertising Strategists to deliver core commercial objectives across brand and advertising. Proactively manage internal and external stakeholders to ensure that an efficient operation is delivered across the end to end value chain. Lead by example by getting into the details and relentlessly seeking out opportunities to drive sales and remove defects. Own the budgeting process and forward looking plan for your portfolio of brands to include sales, profit margins and investment levels. Build trust with your brand portfolio to deliver outstanding client satisfaction. Have a passion for continuous improvement by using tech to build and automate processes to scale the business at pace. What will I need to thrive in this role? Proven commercial leadership experience working within an ecommerce business, with prior marketplace experience preferable but not required. Demonstrated experience leading and developing teams to achieve business goals. Ability to provide clear direction, foster collaboration, manage performance, and support professional growth. Analytical and able to make sense of data and complexity. Can influence externally and internally to achieve common goals. Able to deal with ambiguity and to thrive in a fast paced, start up type environment by pivoting priorities. A proactive nature, problem and innovative solver. Excellent time management and organisation skills to prioritise workloads effectively. What is the hiring process? An initial phone interview with Pattern's talent acquisition team Focus Interview with our VP of Ecommerce (1 hour) Focus Interview with our Director (1 hour) Additional focus interview with Managing Director (1 hour) Top Grading with HR and Reference collection Offer How can I stand out as an applicant? Be clear, concise and specific when explaining a point (STAR model and answer first are the suggested frameworks). Be prepared to talk about professional accomplishments with specific data to quantify examples. Be ready to talk about how you can add value and be the best addition to the team. Focus on mentioning how you would make a difference at Pattern. Be prepared to talk about any side projects related to data and analytics. We are looking for individuals who are: Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes. Data Fanatics - A data fanatic is someone who recognises problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data. Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations, and delivers results that exceed them, prioritises the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern. Team of Doers - Someone who is a part of a team of doers uplifts team members and recognises the specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners. Why should I work at Pattern? Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolve quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include: 28 days Holiday (increasing to 32 days with each year of service) Competitive salary and stock option available upon joining Hybrid working (3 days a week in the office Tues Thurs) Private Medical Insurance Enhanced Pension Scheme Enhanced Maternity and Paternity leave and pay Nursery Scheme Cycle to Work Scheme Work from Anywhere policy for up to 4 weeks a year Free breakfast and snacks in the office Regular company socials
Apr 23, 2026
Full time
Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilising more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimises and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfilment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces-including Amazon, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit We are looking for an Ecommerce Director to join our European Team in London to support the scaling of the business by driving the performance of the brands we represent on Amazon and other Marketplaces. This is a commercial leadership role with Europe wide responsibilities. The role reports into the VP of Ecommerce and it will lead a team of both Senior eCommerce Managers and Senior Advertising Strategists. You will be responsible for the relationship and financial performance of the portfolio of global brands that your team manages. You will support and coach your team in defining and implementing the end to end growth and profitability plan for the portfolio of brands managed by your team by working cross functionally with Operations, Content, Advertising, Creative, Merchandising and Finance. You will also identify opportunities to increase efficiencies and best practices by leading cross functional projects to implement processes to scale the organisation in the EU. You are a strategic and commercial Leader who engages partners and internal stakeholders towards a common goal. You display a high level of emotional intelligence and have a track record of developing people to perform at their best. You have a growth mindset and can lead a team through the ambiguity of fast changing landscapes. Core responsibilities Drive revenue and profit growth for your portfolio of brands in the EU across marketplaces through a data driven approach. Define and execute against a clear end to end plan to achieve targets via promotional planning, seasonal phasing, NPD launches, advertising campaigns, SEO/content optimisation, CX and operational improvements. Director will manage both Senior eCommerce Managers and Senior Advertising Strategists to deliver core commercial objectives across brand and advertising. Proactively manage internal and external stakeholders to ensure that an efficient operation is delivered across the end to end value chain. Lead by example by getting into the details and relentlessly seeking out opportunities to drive sales and remove defects. Own the budgeting process and forward looking plan for your portfolio of brands to include sales, profit margins and investment levels. Build trust with your brand portfolio to deliver outstanding client satisfaction. Have a passion for continuous improvement by using tech to build and automate processes to scale the business at pace. What will I need to thrive in this role? Proven commercial leadership experience working within an ecommerce business, with prior marketplace experience preferable but not required. Demonstrated experience leading and developing teams to achieve business goals. Ability to provide clear direction, foster collaboration, manage performance, and support professional growth. Analytical and able to make sense of data and complexity. Can influence externally and internally to achieve common goals. Able to deal with ambiguity and to thrive in a fast paced, start up type environment by pivoting priorities. A proactive nature, problem and innovative solver. Excellent time management and organisation skills to prioritise workloads effectively. What is the hiring process? An initial phone interview with Pattern's talent acquisition team Focus Interview with our VP of Ecommerce (1 hour) Focus Interview with our Director (1 hour) Additional focus interview with Managing Director (1 hour) Top Grading with HR and Reference collection Offer How can I stand out as an applicant? Be clear, concise and specific when explaining a point (STAR model and answer first are the suggested frameworks). Be prepared to talk about professional accomplishments with specific data to quantify examples. Be ready to talk about how you can add value and be the best addition to the team. Focus on mentioning how you would make a difference at Pattern. Be prepared to talk about any side projects related to data and analytics. We are looking for individuals who are: Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes. Data Fanatics - A data fanatic is someone who recognises problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data. Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations, and delivers results that exceed them, prioritises the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern. Team of Doers - Someone who is a part of a team of doers uplifts team members and recognises the specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners. Why should I work at Pattern? Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolve quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include: 28 days Holiday (increasing to 32 days with each year of service) Competitive salary and stock option available upon joining Hybrid working (3 days a week in the office Tues Thurs) Private Medical Insurance Enhanced Pension Scheme Enhanced Maternity and Paternity leave and pay Nursery Scheme Cycle to Work Scheme Work from Anywhere policy for up to 4 weeks a year Free breakfast and snacks in the office Regular company socials
Client Support Consultant / Customer Service Executive Professional Services Salary: £27,500 £32,500 + OTE Location: Hybrid we ask for a minimum of 3 days in our Bristol office Hours: 37.5 per week, Monday Friday Start Date: Flexible Do you have experience in probate sales with a passion for delivering a positive customer experience Are you proactive in your approach to work with a desire to achieve your goals If so, then Kings Court Trust may have a great opportunity for you! We are looking for a Client Support Consultant to join our sales team. About Us At Kings Court Trust, we understand that dealing with a loved one s estate can be overwhelming and emotionally taxing. Our mission is to ease this burden by providing a supportive, seamless experience from start to finish. As probate experts, we offer compassionate solutions to the complexities of bereavement, allowing families to focus on honouring their loved one s memory. What You ll Be Doing As a Client Support Consultant, you will be the first person a client speaks to. You will engage in an empathetic and personal way to support clients through their probate query and identify opportunities to quote for Kings Court Trust services. A strong customer service, yet sales focused approach you will work with the client and wider probate team to ensure a smooth and seamless client journey from sales to operations. This is a great opportunity for anyone with customer service and/or sales experience. We can offer you excellent training and support to develop your career here at Kings Court Trust. Duties Include: Manage inbound leads and enquiries from clients. Provide initial probate information and guidance to help clients understand the probate process. Take responsibility for clients after contract signature to ensure a smooth and efficient handover to service delivery. Provide excellent end-to-end customer service through a consultative sales approach. Meeting and exceed sales and performance targets. Identifying opportunities to upsell/cross-sell services. Meet and exceed sales and performance targets. The Ideal Candidate We understand you may not have all of the skills or experience below, and we will encourage you to apply if you have some of the below: Effective communication skills. A minimum of one years experience in a professional services sales or customer service-based role. Previous experience in a guided but unscripted environment. Experience with inbound / outbound calls. Lead management. Demonstrable client service and administration skills. What We Can Offer You: 25 days plus bank holidays, increasing annually to 30. Long service leave reward. Health Cash Plan Cash back for Dental, optical, and other treatments. Employee discounts across a range of high street products. Variety of salary sacrifice benefits such as tech vouchers, dental and holiday buy. Income protection insurance. Life assurance policy. Enhanced family leave. Cycle to work scheme. Employee Assistance Programme. Flexible working options across most roles. Ready to Apply If Kings Court Trust and if this opportunity excites you and you d like to consider joining us, please apply today with your CV! Equality, Diversity and Inclusion At Kings Court Trust, we re committed to creating a workplace where everyone feels welcome, respected, and able to thrive. We believe in equal opportunities for all and ensure that every hiring decision is based on merit, skills, and experience nothing else. We re proud to foster an inclusive environment where individuality is celebrated and diverse perspectives are valued across everything we do. By applying for this role, you re sharing your information with Kings Court Trust. We take your privacy seriously. To understand how we handle your data, please read our Privacy Policy, available on our website.
Apr 23, 2026
Full time
Client Support Consultant / Customer Service Executive Professional Services Salary: £27,500 £32,500 + OTE Location: Hybrid we ask for a minimum of 3 days in our Bristol office Hours: 37.5 per week, Monday Friday Start Date: Flexible Do you have experience in probate sales with a passion for delivering a positive customer experience Are you proactive in your approach to work with a desire to achieve your goals If so, then Kings Court Trust may have a great opportunity for you! We are looking for a Client Support Consultant to join our sales team. About Us At Kings Court Trust, we understand that dealing with a loved one s estate can be overwhelming and emotionally taxing. Our mission is to ease this burden by providing a supportive, seamless experience from start to finish. As probate experts, we offer compassionate solutions to the complexities of bereavement, allowing families to focus on honouring their loved one s memory. What You ll Be Doing As a Client Support Consultant, you will be the first person a client speaks to. You will engage in an empathetic and personal way to support clients through their probate query and identify opportunities to quote for Kings Court Trust services. A strong customer service, yet sales focused approach you will work with the client and wider probate team to ensure a smooth and seamless client journey from sales to operations. This is a great opportunity for anyone with customer service and/or sales experience. We can offer you excellent training and support to develop your career here at Kings Court Trust. Duties Include: Manage inbound leads and enquiries from clients. Provide initial probate information and guidance to help clients understand the probate process. Take responsibility for clients after contract signature to ensure a smooth and efficient handover to service delivery. Provide excellent end-to-end customer service through a consultative sales approach. Meeting and exceed sales and performance targets. Identifying opportunities to upsell/cross-sell services. Meet and exceed sales and performance targets. The Ideal Candidate We understand you may not have all of the skills or experience below, and we will encourage you to apply if you have some of the below: Effective communication skills. A minimum of one years experience in a professional services sales or customer service-based role. Previous experience in a guided but unscripted environment. Experience with inbound / outbound calls. Lead management. Demonstrable client service and administration skills. What We Can Offer You: 25 days plus bank holidays, increasing annually to 30. Long service leave reward. Health Cash Plan Cash back for Dental, optical, and other treatments. Employee discounts across a range of high street products. Variety of salary sacrifice benefits such as tech vouchers, dental and holiday buy. Income protection insurance. Life assurance policy. Enhanced family leave. Cycle to work scheme. Employee Assistance Programme. Flexible working options across most roles. Ready to Apply If Kings Court Trust and if this opportunity excites you and you d like to consider joining us, please apply today with your CV! Equality, Diversity and Inclusion At Kings Court Trust, we re committed to creating a workplace where everyone feels welcome, respected, and able to thrive. We believe in equal opportunities for all and ensure that every hiring decision is based on merit, skills, and experience nothing else. We re proud to foster an inclusive environment where individuality is celebrated and diverse perspectives are valued across everything we do. By applying for this role, you re sharing your information with Kings Court Trust. We take your privacy seriously. To understand how we handle your data, please read our Privacy Policy, available on our website.
Lead Technical Services Division: Service Delivery & Security Reports to: Director Infrastructure Services Direct Reports: 6 What you become a part of As Lead Technical Services, you will play a critical leadership role within BPT (our internal IT function), providing both disciplinary and technical direction for our global Technical Services landscape. You will oversee SAP platforms, database services, batch management, integration services, and vendor supported capabilities that underpin operational excellence across CCEP. You will collaborate closely with peers across BPT towers, operational teams, and global stakeholders to ensure that Technical Services remain stable, secure, and high performing. This role directly supports the reliability of our core enterprise systems and the seamless integration between SAP and connected applications ensuring continuity for CCEP's global operations. What you will do Service Leadership & Delivery Ensure stable, efficient and effective global service delivery operations across all BPT Technical Services, technologies, and platforms. Manage all activities required to achieve agreed service levels and operational outcomes. Oversee SAP Basis operations, ensuring high availability, reliable maintenance, proactive monitoring and continuous enhancement of SAP systems. Lead database services covering performance, stability, administration, and infrastructure alignment for SAP and related environments. Manage batch management services including monitoring, maintenance, job scheduling and execution. Lead integration services across multiple platforms (e.g., SAP PO, WebMethods, SAP CPI, SAP CI DS, SAP SLT, Azure Integration Services, MuleSoft), ensuring timely monitoring, alerting, maintenance, enhancements and issue resolution. Maintain continuous collaboration with other BPT teams and related stakeholders across CCEP globally. Ensure timely resolution and communication of operational disruptions related to SAP systems, databases, batch services, and integration platforms. Continuous Improvement & Governance Drive ongoing improvement across cost efficiency, service quality, stability, and delivery timelines. Work with governance boards (e.g., Change Advisory Board) to ensure controlled, compliant and risk aware service delivery. Define and implement procedures for monitoring, controlling and analysing service performance against SLAs and service requirements. Use relevant monitoring and alerting tools (e.g., AppDynamics) to maintain visibility of system health and performance. Develop, implement, and maintain resilient service continuity and information security procedures. Vendor & Budget Management Select and manage external service providers, working closely with Procurement and other IT towers. Implement operational vendor management procedures to ensure optimal delivery and commercially sound outcomes. Plan, manage and report on the functional budget, ensuring alignment with business priorities. People Leadership & Capability Development Lead the continuous professional and technical development of team members. Foster collaboration, regular knowledge exchange and the ongoing enhancement of skills and capabilities within the unit. Build and sustain a high performing team culture across geographically diverse locations. What we expect from you Qualifications Degree in business administration, information management or a comparable field. Advanced training in IT Service Management (e.g., ITIL), SAP or related areas is desirable. Strong economic and commercial literacy. Experience Minimum 8 years' experience in SAP Basis Administration or comparable roles. Experience leading and developing large scale, internationally distributed teams. Strong background in IT service operations with deep expertise in SAP Basis processes, SAP technologies, and integration solutions/architectures. Understanding and/or experience of integration technologies including Web Services, EDI, and APIs. Experience managing large scale projects in global environments. Knowledge of sourcing strategies, provider selection, and vendor management. Experience across key areas such as: IT Service Management Infrastructure Services ITIL processes (Incident, Request, Change, Configuration) DevOps management SAP R/3, SAP HANA, SAP BTP support Integration technologies and platforms Knowledge of bottling specific business processes and on site operations. Experience with budget planning (ABP) and delivery of programmes on time, in budget and to required quality. Strong written and verbal communication skills, including the ability to present effectively at all management levels. Demonstrated creativity in solution finding and implementation. Technical Skills Strong knowledge and experience of SAP Basis and CCEP SAP platforms (SAP R/3, SAP HANA, SAP DB2, Redwood). Deep understanding of CCEP's enterprise architecture, particularly SAP and Integration domains. We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth. To find out more about what it's like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you - please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.
Apr 23, 2026
Full time
Lead Technical Services Division: Service Delivery & Security Reports to: Director Infrastructure Services Direct Reports: 6 What you become a part of As Lead Technical Services, you will play a critical leadership role within BPT (our internal IT function), providing both disciplinary and technical direction for our global Technical Services landscape. You will oversee SAP platforms, database services, batch management, integration services, and vendor supported capabilities that underpin operational excellence across CCEP. You will collaborate closely with peers across BPT towers, operational teams, and global stakeholders to ensure that Technical Services remain stable, secure, and high performing. This role directly supports the reliability of our core enterprise systems and the seamless integration between SAP and connected applications ensuring continuity for CCEP's global operations. What you will do Service Leadership & Delivery Ensure stable, efficient and effective global service delivery operations across all BPT Technical Services, technologies, and platforms. Manage all activities required to achieve agreed service levels and operational outcomes. Oversee SAP Basis operations, ensuring high availability, reliable maintenance, proactive monitoring and continuous enhancement of SAP systems. Lead database services covering performance, stability, administration, and infrastructure alignment for SAP and related environments. Manage batch management services including monitoring, maintenance, job scheduling and execution. Lead integration services across multiple platforms (e.g., SAP PO, WebMethods, SAP CPI, SAP CI DS, SAP SLT, Azure Integration Services, MuleSoft), ensuring timely monitoring, alerting, maintenance, enhancements and issue resolution. Maintain continuous collaboration with other BPT teams and related stakeholders across CCEP globally. Ensure timely resolution and communication of operational disruptions related to SAP systems, databases, batch services, and integration platforms. Continuous Improvement & Governance Drive ongoing improvement across cost efficiency, service quality, stability, and delivery timelines. Work with governance boards (e.g., Change Advisory Board) to ensure controlled, compliant and risk aware service delivery. Define and implement procedures for monitoring, controlling and analysing service performance against SLAs and service requirements. Use relevant monitoring and alerting tools (e.g., AppDynamics) to maintain visibility of system health and performance. Develop, implement, and maintain resilient service continuity and information security procedures. Vendor & Budget Management Select and manage external service providers, working closely with Procurement and other IT towers. Implement operational vendor management procedures to ensure optimal delivery and commercially sound outcomes. Plan, manage and report on the functional budget, ensuring alignment with business priorities. People Leadership & Capability Development Lead the continuous professional and technical development of team members. Foster collaboration, regular knowledge exchange and the ongoing enhancement of skills and capabilities within the unit. Build and sustain a high performing team culture across geographically diverse locations. What we expect from you Qualifications Degree in business administration, information management or a comparable field. Advanced training in IT Service Management (e.g., ITIL), SAP or related areas is desirable. Strong economic and commercial literacy. Experience Minimum 8 years' experience in SAP Basis Administration or comparable roles. Experience leading and developing large scale, internationally distributed teams. Strong background in IT service operations with deep expertise in SAP Basis processes, SAP technologies, and integration solutions/architectures. Understanding and/or experience of integration technologies including Web Services, EDI, and APIs. Experience managing large scale projects in global environments. Knowledge of sourcing strategies, provider selection, and vendor management. Experience across key areas such as: IT Service Management Infrastructure Services ITIL processes (Incident, Request, Change, Configuration) DevOps management SAP R/3, SAP HANA, SAP BTP support Integration technologies and platforms Knowledge of bottling specific business processes and on site operations. Experience with budget planning (ABP) and delivery of programmes on time, in budget and to required quality. Strong written and verbal communication skills, including the ability to present effectively at all management levels. Demonstrated creativity in solution finding and implementation. Technical Skills Strong knowledge and experience of SAP Basis and CCEP SAP platforms (SAP R/3, SAP HANA, SAP DB2, Redwood). Deep understanding of CCEP's enterprise architecture, particularly SAP and Integration domains. We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we've got some way to go, but we'll get there with the support of our people. It's them who drive our future growth. To find out more about what it's like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that's true for you - please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.
Universal Business Team
Hemel Hempstead, Hertfordshire
Our client is a design-led interior refurbishment and furniture business specialising in the education sector, with a strong reputation across private schools, academies, and learning environments. The business delivers integrated solutions spanning design, refurbishment, furniture, and modular construction. With a current turnover of c. 15m and a clear pathway to 20m+, they are entering an exciting new phase of growth. Recent strategic developments include: Expansion into modular/off-site construction through a new division A major 35m modular programme Growing international opportunities across Europe and the US Our client combines a strong brand, loyal client base, and a differentiated offer, but now requires enhanced leadership, structure, and commercial discipline to fully realise its potential. The Opportunity This is a rare opportunity to lead a well-established, respected business into its next stage of growth and professionalisation. Working alongside an experienced COO and CFO, the CEO will take full responsibility for commercial performance, leadership, and strategic direction, ensuring the business delivers sustainable, profitable growth. This is not a turnaround; it is a scale-up opportunity with strong foundations, a healthy pipeline, and significant headroom for improvement. The Role Provide clear leadership and strategic direction to the business Build and maintain a credible sales pipeline to support 20m+ turnover Lead the commercial strategy, driving revenue growth and margin improvement Ensure alignment between sales, operations, and financial performance Implement robust performance management, reporting, and accountability structures Lead and develop the senior leadership team (COO and CFO) Oversee delivery of key programmes, including the current 35m project Strengthen financial discipline, including margin, cash flow, and project control Manage relationships with shareholders and the board Support expansion into new geographies and service lines Requirements Sector Experience Interior fit-out or commercial refurbishment Design-and-build contracting Specialist construction services Modular/off-site construction Workplace or education interiors You will likely have operated at a senior level within a 15m- 50m project-based business. Commercial Expertise A proven track record of building and converting strong project pipelines Experience delivering profitable growth in project-based environments Strong understanding of margin control, pricing strategy, and project risk The ability to align commercial, operational, and financial functions Leadership Style Commercially sharp and operationally decisive Experienced in leading multi-disciplinary teams Comfortable in a hands-on SME environment Able to bring structure, clarity, and accountability Credible with shareholders, clients, and senior stakeholders Personal Attributes Pragmatic, results-oriented, and resilient Strong communicator with natural leadership presence Able to balance strategic thinking with execution Comfortable leading through change and growth Benefits Generous package including bonus and incentives
Apr 23, 2026
Full time
Our client is a design-led interior refurbishment and furniture business specialising in the education sector, with a strong reputation across private schools, academies, and learning environments. The business delivers integrated solutions spanning design, refurbishment, furniture, and modular construction. With a current turnover of c. 15m and a clear pathway to 20m+, they are entering an exciting new phase of growth. Recent strategic developments include: Expansion into modular/off-site construction through a new division A major 35m modular programme Growing international opportunities across Europe and the US Our client combines a strong brand, loyal client base, and a differentiated offer, but now requires enhanced leadership, structure, and commercial discipline to fully realise its potential. The Opportunity This is a rare opportunity to lead a well-established, respected business into its next stage of growth and professionalisation. Working alongside an experienced COO and CFO, the CEO will take full responsibility for commercial performance, leadership, and strategic direction, ensuring the business delivers sustainable, profitable growth. This is not a turnaround; it is a scale-up opportunity with strong foundations, a healthy pipeline, and significant headroom for improvement. The Role Provide clear leadership and strategic direction to the business Build and maintain a credible sales pipeline to support 20m+ turnover Lead the commercial strategy, driving revenue growth and margin improvement Ensure alignment between sales, operations, and financial performance Implement robust performance management, reporting, and accountability structures Lead and develop the senior leadership team (COO and CFO) Oversee delivery of key programmes, including the current 35m project Strengthen financial discipline, including margin, cash flow, and project control Manage relationships with shareholders and the board Support expansion into new geographies and service lines Requirements Sector Experience Interior fit-out or commercial refurbishment Design-and-build contracting Specialist construction services Modular/off-site construction Workplace or education interiors You will likely have operated at a senior level within a 15m- 50m project-based business. Commercial Expertise A proven track record of building and converting strong project pipelines Experience delivering profitable growth in project-based environments Strong understanding of margin control, pricing strategy, and project risk The ability to align commercial, operational, and financial functions Leadership Style Commercially sharp and operationally decisive Experienced in leading multi-disciplinary teams Comfortable in a hands-on SME environment Able to bring structure, clarity, and accountability Credible with shareholders, clients, and senior stakeholders Personal Attributes Pragmatic, results-oriented, and resilient Strong communicator with natural leadership presence Able to balance strategic thinking with execution Comfortable leading through change and growth Benefits Generous package including bonus and incentives
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 23, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Finance & Operations Manager An exciting opportunity has arisen for a Finance & Operations Manager to play a pivotal role at the heart of the Investor Forum, a leading professional not-for-profit organisation with a small, collaborative team of 9 full-time and part-time employees. This hands-on position offers the chance to lead financial management, budgeting, governance and business operations, working closely with senior leadership to drive organisational success. If you've also worked in the following roles, we'd also like to hear from you: Senior Finance Manager, Financial Controller, Finance Manager & HR Lead, Business Operations Manager SALARY: £50,000 - £60,000 Base Salary + 15% allowance to purchase flexible benefits such as pensions, health and life insurance or to take as cash + Discretionary Bonus + 30 Days Annual Leave plus 8 Days Bank Holiday LOCATION: Hybrid /Central London (NW1) (3 Days per Week from the Office; Tues to Thurs, 2 Days Working from Home; Monday and Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week, Monday to Friday APPLICATION PROCESS: Please send your CV detailing your relevant experience along with a Covering Letter explaining your interest in the role. JOB OVERVIEW We have a fantastic new job opportunity for a Finance & Operations Manager to join the Investor Forum, a respected professional not-for-profit organisation operating at the forefront of investor stewardship and financial services. As a Finance & Operations Manager you will take ownership of financial management, including budgeting, forecasting, financial reporting and audit, alongside overseeing governance, compliance and operational delivery across the organisation. The Finance & Operations Manager will work closely with the Chief Executive Officer and senior stakeholders, supporting strategic decision-making through financial modelling, risk management and effective business operations. This role would suit a proactive Finance & Operations Manager with strong organisational skills, excellent attention to detail and experience using finance systems such as Xero within a professional environment. ABOUT US Established in 2014, the Investor Forum is a not for profit, membership organisation at the forefront of investor stewardship practice in the UK, with a team of 9 full-time and part-time employees. We work with 50+ investment firms across projects, events and engagements, and collaborate with a broad range of stakeholders in the financial services industry. DUTIES Your duties as the Finance & Operations Manager include: Financial Reporting and Analysis: Prepare budgets, cashflow forecasts and financial models Accounts And Audit Management: Oversee year-end accounts and coordinate the audit process Accounts Payable and Receivable: Manage purchase and sales invoices and reconciliations Finance Systems Management: Maintain Xero, including VAT, bank and credit card reconciliations Supplier and Vendor Management: Manage third-party providers including IT, HR and professional services Reporting and oversight: Prepare reports, agendas and minutes for board operating committee meetings Operational Management: Ensure smooth day-to-day running of office and business operations Risk and Compliance: Maintain risk register, internal controls and business continuity processes HR Administration: Oversee payroll, policies, recruitment and employee lifecycle activities Insurance and Policy Management: Maintain organisational insurance and policy frameworks CANDIDATE REQUIREMENTS ESSENTIAL Previous experience in a finance manager, financial controller or similar finance and operations role Strong financial management skills including budgeting, forecasting, cashflow and financial reporting Experience with accounting software such as Xero and strong Microsoft Excel skills Excellent organisational and planning skills with the ability to manage multiple priorities Strong communication skills with high attention to detail Proven ability to work independently and within a small team environment Experience supporting audits, compliance and governance processes Strong stakeholder and supplier management skills DESIRABLE Bookkeeping or accounting qualification Experience within a not-for-profit, membership or SME environment Interest in financial services, capital markets or investor relations NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV and Covering Letter to our Recruitment Team who will review your details. JOB REF: AWDO-P14621 This job is being advertised by AWD online on behalf of The Investor Forum AWD-IN-SPJ
Apr 23, 2026
Full time
Finance & Operations Manager An exciting opportunity has arisen for a Finance & Operations Manager to play a pivotal role at the heart of the Investor Forum, a leading professional not-for-profit organisation with a small, collaborative team of 9 full-time and part-time employees. This hands-on position offers the chance to lead financial management, budgeting, governance and business operations, working closely with senior leadership to drive organisational success. If you've also worked in the following roles, we'd also like to hear from you: Senior Finance Manager, Financial Controller, Finance Manager & HR Lead, Business Operations Manager SALARY: £50,000 - £60,000 Base Salary + 15% allowance to purchase flexible benefits such as pensions, health and life insurance or to take as cash + Discretionary Bonus + 30 Days Annual Leave plus 8 Days Bank Holiday LOCATION: Hybrid /Central London (NW1) (3 Days per Week from the Office; Tues to Thurs, 2 Days Working from Home; Monday and Friday) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week, Monday to Friday APPLICATION PROCESS: Please send your CV detailing your relevant experience along with a Covering Letter explaining your interest in the role. JOB OVERVIEW We have a fantastic new job opportunity for a Finance & Operations Manager to join the Investor Forum, a respected professional not-for-profit organisation operating at the forefront of investor stewardship and financial services. As a Finance & Operations Manager you will take ownership of financial management, including budgeting, forecasting, financial reporting and audit, alongside overseeing governance, compliance and operational delivery across the organisation. The Finance & Operations Manager will work closely with the Chief Executive Officer and senior stakeholders, supporting strategic decision-making through financial modelling, risk management and effective business operations. This role would suit a proactive Finance & Operations Manager with strong organisational skills, excellent attention to detail and experience using finance systems such as Xero within a professional environment. ABOUT US Established in 2014, the Investor Forum is a not for profit, membership organisation at the forefront of investor stewardship practice in the UK, with a team of 9 full-time and part-time employees. We work with 50+ investment firms across projects, events and engagements, and collaborate with a broad range of stakeholders in the financial services industry. DUTIES Your duties as the Finance & Operations Manager include: Financial Reporting and Analysis: Prepare budgets, cashflow forecasts and financial models Accounts And Audit Management: Oversee year-end accounts and coordinate the audit process Accounts Payable and Receivable: Manage purchase and sales invoices and reconciliations Finance Systems Management: Maintain Xero, including VAT, bank and credit card reconciliations Supplier and Vendor Management: Manage third-party providers including IT, HR and professional services Reporting and oversight: Prepare reports, agendas and minutes for board operating committee meetings Operational Management: Ensure smooth day-to-day running of office and business operations Risk and Compliance: Maintain risk register, internal controls and business continuity processes HR Administration: Oversee payroll, policies, recruitment and employee lifecycle activities Insurance and Policy Management: Maintain organisational insurance and policy frameworks CANDIDATE REQUIREMENTS ESSENTIAL Previous experience in a finance manager, financial controller or similar finance and operations role Strong financial management skills including budgeting, forecasting, cashflow and financial reporting Experience with accounting software such as Xero and strong Microsoft Excel skills Excellent organisational and planning skills with the ability to manage multiple priorities Strong communication skills with high attention to detail Proven ability to work independently and within a small team environment Experience supporting audits, compliance and governance processes Strong stakeholder and supplier management skills DESIRABLE Bookkeeping or accounting qualification Experience within a not-for-profit, membership or SME environment Interest in financial services, capital markets or investor relations NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV and Covering Letter to our Recruitment Team who will review your details. JOB REF: AWDO-P14621 This job is being advertised by AWD online on behalf of The Investor Forum AWD-IN-SPJ
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.London, Glasgow, Newcastle, Manchester# Process Mining - Senior Manager Capgemini Invent At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role As a Senior Manager in Process Mining, you will quickly develop strong client relationships as you design cutting edge Process Intelligence solutions. You will lead complex programmes that uncover inefficiencies and deliver measurable business improvements. You will shape strategic initiatives, manage client relationships, and ensure that process mining becomes a driver of transformation across organisations. In this role you will play a key role in: Working with key client stakeholders to understand critical business problems, and architect process intelligence solutions to address these Leading end-to-end process mining workstreams, ensuring actionable insights and tangible outcomes. Defining and prioritising initiatives that align with client objectives and organisational strategy. Managing cross functional teams and guiding delivery across all project phases. Translating technical findings into strategic recommendations for executive stakeholders. Building business cases and overseeing ROI measurement for process transformation projects.As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demand within the company, certifications etc. Your Profile We're looking for someone who thrives on solving complex problems, building strong client relationships and leading high impact process mining programmes. You'll enjoy shaping transformation with senior stakeholders and turning data driven insights into real business outcomes. What you'll bring as a Senior Manager Proven ability to open and grow client accounts, building long term, trusted partnerships. A natural problem solver with strong analytical and logical thinking skills. A track record of contributing to commercial success through personal sales and influencing P&L growth. Experience leading end to end process mining programmes that deliver measurable business impact. Confident leadership skills, able to guide cross functional teams and mentor junior consultants. Strong stakeholder management, setting clear expectations and maintaining engagement throughout delivery. The ability to translate technical insights into strategic recommendations for executive level audiences. Experience developing business cases and creating ROI frameworks for transformation initiatives. Capability to assess and advise on the selection of process mining tools to suit different client environments Even better if you have Experience shaping process mining value propositions in presales or business development settings. Knowledge of how to embed process mining into operating models, including governance and scaling approaches. Recognised certifications in process mining, BPM or project delivery (e.g., Celonis, ARIS, Signavio, CBPP, Lean Six Sigma Black Belt). Familiarity with advanced analytics or automation technologies and experience overseeing teams using these methods. Contributions to thought leadership - such as case studies, articles or conference presentations.To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. (To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process.Whilst you will have London, Manchester, Newcastle or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:• Declare they have a disability, and • Meet the minimum essential criteria for the role.Please opt in during the application process.Experience levelExperienced ProfessionalsLocationLondon, Glasgow, Newcastle, Manchester
Apr 23, 2026
Full time
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.London, Glasgow, Newcastle, Manchester# Process Mining - Senior Manager Capgemini Invent At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role As a Senior Manager in Process Mining, you will quickly develop strong client relationships as you design cutting edge Process Intelligence solutions. You will lead complex programmes that uncover inefficiencies and deliver measurable business improvements. You will shape strategic initiatives, manage client relationships, and ensure that process mining becomes a driver of transformation across organisations. In this role you will play a key role in: Working with key client stakeholders to understand critical business problems, and architect process intelligence solutions to address these Leading end-to-end process mining workstreams, ensuring actionable insights and tangible outcomes. Defining and prioritising initiatives that align with client objectives and organisational strategy. Managing cross functional teams and guiding delivery across all project phases. Translating technical findings into strategic recommendations for executive stakeholders. Building business cases and overseeing ROI measurement for process transformation projects.As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demand within the company, certifications etc. Your Profile We're looking for someone who thrives on solving complex problems, building strong client relationships and leading high impact process mining programmes. You'll enjoy shaping transformation with senior stakeholders and turning data driven insights into real business outcomes. What you'll bring as a Senior Manager Proven ability to open and grow client accounts, building long term, trusted partnerships. A natural problem solver with strong analytical and logical thinking skills. A track record of contributing to commercial success through personal sales and influencing P&L growth. Experience leading end to end process mining programmes that deliver measurable business impact. Confident leadership skills, able to guide cross functional teams and mentor junior consultants. Strong stakeholder management, setting clear expectations and maintaining engagement throughout delivery. The ability to translate technical insights into strategic recommendations for executive level audiences. Experience developing business cases and creating ROI frameworks for transformation initiatives. Capability to assess and advise on the selection of process mining tools to suit different client environments Even better if you have Experience shaping process mining value propositions in presales or business development settings. Knowledge of how to embed process mining into operating models, including governance and scaling approaches. Recognised certifications in process mining, BPM or project delivery (e.g., Celonis, ARIS, Signavio, CBPP, Lean Six Sigma Black Belt). Familiarity with advanced analytics or automation technologies and experience overseeing teams using these methods. Contributions to thought leadership - such as case studies, articles or conference presentations.To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. (To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process.Whilst you will have London, Manchester, Newcastle or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:• Declare they have a disability, and • Meet the minimum essential criteria for the role.Please opt in during the application process.Experience levelExperienced ProfessionalsLocationLondon, Glasgow, Newcastle, Manchester
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 23, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 23, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 23, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
At Simplyhealth, we're more than just a company; we're a certified B Corp with a 150-year heritage of improving access to healthcare across the UK. Today, we support around 2.5 million members through affordable health and dental plans, helping people access the care they need when they need it most. We're looking for a Head of Sales (Growth & Retention) to take on one of the most commercially significant roles in our Health Plan business. This is a senior, high impact role, accountable for protecting and growing a £126m book of business, strengthening retention, and unlocking meaningful expansion across our largest and most complex B2B clients. Reporting to the Sales & Marketing Director, you will lead the growth and retention strategy for Simplyhealth's Health Plan line of business, with full accountability for commercial performance across direct, broker and digital channels. This role sits at the heart of the business and carries executive ownership of several marquee employer clients, including some of the UK's best known brands. You will be responsible for retaining and growing relationships of real scale, navigating complex stakeholder environments, and delivering value in the face of ongoing economic and market headwinds. You'll lead a team of around eight experienced sales and account management professionals, setting clear direction, building strong commercial discipline and ensuring a relentless focus on customer value, retention and sustainable growth. Success in this role comes from deep client understanding, confident senior level engagement, and the ability to convert insight into action. Working within a product led, matrix organisation, you'll collaborate closely with Product, Tech, Marketing, Pricing, Operations and Sales & Marketing Operations to ensure commercial strategies are aligned with product evolution, digital experience and long term customer outcomes. This is a role for a commercially astute leader who enjoys ownership, complexity and accountability - and who wants to make a genuine impact on access to healthcare in the UK.
Apr 23, 2026
Full time
At Simplyhealth, we're more than just a company; we're a certified B Corp with a 150-year heritage of improving access to healthcare across the UK. Today, we support around 2.5 million members through affordable health and dental plans, helping people access the care they need when they need it most. We're looking for a Head of Sales (Growth & Retention) to take on one of the most commercially significant roles in our Health Plan business. This is a senior, high impact role, accountable for protecting and growing a £126m book of business, strengthening retention, and unlocking meaningful expansion across our largest and most complex B2B clients. Reporting to the Sales & Marketing Director, you will lead the growth and retention strategy for Simplyhealth's Health Plan line of business, with full accountability for commercial performance across direct, broker and digital channels. This role sits at the heart of the business and carries executive ownership of several marquee employer clients, including some of the UK's best known brands. You will be responsible for retaining and growing relationships of real scale, navigating complex stakeholder environments, and delivering value in the face of ongoing economic and market headwinds. You'll lead a team of around eight experienced sales and account management professionals, setting clear direction, building strong commercial discipline and ensuring a relentless focus on customer value, retention and sustainable growth. Success in this role comes from deep client understanding, confident senior level engagement, and the ability to convert insight into action. Working within a product led, matrix organisation, you'll collaborate closely with Product, Tech, Marketing, Pricing, Operations and Sales & Marketing Operations to ensure commercial strategies are aligned with product evolution, digital experience and long term customer outcomes. This is a role for a commercially astute leader who enjoys ownership, complexity and accountability - and who wants to make a genuine impact on access to healthcare in the UK.
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 23, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
