Hemiko is a fast-growing company operating in the rapidly expanding low-carbon heat network sector. As the business grows, we are developing our customer retail capability to support an increasing number of heat network customers. We are seeking a Head of Retail Heat to lead and evolve this function. This role will suit someone who enjoys solving problems, improving systems and processes, and building effective customer operations within a growing organisation. The role reports to the Assets and Utilities Director. We are looking for an experienced and motivated individual to lead the retail function across our existing and future district heating projects. The primary focus of the role is ensuring our customers receive a high-quality service and experience. The successful candidate will lead several operational teams responsible for billing, customer service, revenue management and customer support. The role requires someone who can think through operational challenges end-to-end - from software provision and CRM systems, through to contract management, call centre delivery and operational planning. The Head of Retail will hold responsibility for the P&L of the retail business line and will play an important role in shaping how customer operations are delivered as the company continues to scale. The right candidate will be: A strong leader able to motivate teams and drive performance. Comfortable communicating with team members, stakeholders, clients, advisers and contractors. A pragmatic problem solver who enjoys improving systems, processes and customer outcomes. Comfortable working in a growing organisation where processes and systems continue to evolve. The Role The Head of Retail Heat / Utility is responsible for the end-to-end delivery of customer operations across the retail function. This includes billing, metering, customer service, debt management, vulnerability support, complaints handling, change of tenancy processes, and scheduling of maintenance and breakdown response. The role ensures customers are billed accurately, supported appropriately, and receive a high standard of service, while maintaining regulatory compliance and operational efficiency. The Head of Retail will lead teams, drive performance improvements, and ensure the retail function supports the wider commercial and operational objectives of the business. Key responsibilities: Leading in the delivery of projects during the operational phases working with and supported by the wider Hemiko Team. In more detail this will include: Lead the day-to-day operation of the retail function serving approximately 15,000 customers, with expected growth as new networks are delivered. Hold P&L responsibility for the retail business line. Ensure the retail function complies with current and emerging heat network regulation and consumer protection requirements, including oversight from Ofgem. Ensure accurate and timely billing, metering data management, and customer account administration. Oversee customer contact channels including phone, email, and digital platforms. Deliver strong revenue management including debt prevention, collections and recovery. Monitor KPIs across the customer lifecycle and implement improvement plans where required. Ensure complaints are handled effectively and that lessons learned are embedded into operations. Champion fair treatment and appropriate support for vulnerable customers. Drive improvements in customer satisfaction and service performance. Oversee reporting, audits and regulatory engagement relating to customer operations. Ensure policies and procedures align with industry standards and regulatory expectations. Manage outsourced service providers including customer contact centres and metering agents. Set clear service standards and hold partners accountable to SLAs and performance metrics. Lead contract reviews and service improvements. Oversee CRM and billing system performance (including platforms such as Zendesk). Identify opportunities to improve systems, automate processes and enhance operational efficiency. Build and lead a high-performing retail team. Create clear accountability, performance standards and development opportunities. Foster a customer-focused culture across the organisation. Knowledge and Qualifications The ideal candidate will: Understanding of customer operations within regulated customer service environments and/or utilities or energy supply. Understanding of billing, customer account management and revenue management processes. Ability to interpret regulation and apply it pragmatically within operational environments. Experience improving operational processes or customer journeys. Experience using CRM and billing platforms to manage customer operations and reporting. Knowledge of data protection and information governance requirements. Skills Ability to lead multi-disciplinary teams and create a high-performance, customer-focused culture. Strong capability in managing operational processes such as billing, collections, metering and customer contact. Ability to design and deliver improvements to customer journeys and service outcomes. Ability to interpret regulation and translate requirements into operational processes. Understanding of revenue protection, cost control and financial impacts of retail operations. Comfortable using operational data, KPIs and reporting to support decision making. Able to resolve complex operational issues and balance customer, regulatory and commercial considerations. Clear communicator able to work effectively across operational, technical and commercial teams. Ability to assess performance and challenge underperformance through KPIs and structured improvement programmes. Self-driven and results-oriented, with a focus on delivering practical solutions and successful outcomes. Willing to be hands on and self sufficient where required. Fully IT proficient, including Word, PowerPoint, Excel and standard communication systems. Remuneration and Info Remuneration: Base £60,000 (depending on experience). Discretionary bonus based on individual and business performance. An inclusive culture that promotes diversity. Holidays 25 days a year plus statutory holidays - with an option to purchase, or sell, up to an additional 5 days per annual leave year. Pension plan provision. Private health care scheme available. Cycle to work scheme. Electric Car lease scheme. Health and well being support. Continuing learning and development opportunities. Company PC/laptop, etc. At Hemiko, we recognise that flexibility is important and are open to discussing working arrangements that support both individual circumstances and business needs. We are proud to be an equal opportunities employer. We welcome applications from all backgrounds regardless of ethnicity, gender or gender expression, disability, age, marital status, trade union activity, religious belief, sexual orientation, or socioeconomic background. We are also an Armed Forces friendly organisation and encourage applications from ex service personnel, reservists, veterans, cadet instructors, and military spouses/partners. We value openness and collaboration, avoiding unnecessary complexity and silos. We are a young, growing business in the rapidly expanding low carbon energy sector, offering significant opportunities for career development and flexibility while delivering meaningful outcomes for the communities we serve. Application To apply, please complete the online application form on BambooHR. However for an informal chat please contact
Apr 16, 2026
Full time
Hemiko is a fast-growing company operating in the rapidly expanding low-carbon heat network sector. As the business grows, we are developing our customer retail capability to support an increasing number of heat network customers. We are seeking a Head of Retail Heat to lead and evolve this function. This role will suit someone who enjoys solving problems, improving systems and processes, and building effective customer operations within a growing organisation. The role reports to the Assets and Utilities Director. We are looking for an experienced and motivated individual to lead the retail function across our existing and future district heating projects. The primary focus of the role is ensuring our customers receive a high-quality service and experience. The successful candidate will lead several operational teams responsible for billing, customer service, revenue management and customer support. The role requires someone who can think through operational challenges end-to-end - from software provision and CRM systems, through to contract management, call centre delivery and operational planning. The Head of Retail will hold responsibility for the P&L of the retail business line and will play an important role in shaping how customer operations are delivered as the company continues to scale. The right candidate will be: A strong leader able to motivate teams and drive performance. Comfortable communicating with team members, stakeholders, clients, advisers and contractors. A pragmatic problem solver who enjoys improving systems, processes and customer outcomes. Comfortable working in a growing organisation where processes and systems continue to evolve. The Role The Head of Retail Heat / Utility is responsible for the end-to-end delivery of customer operations across the retail function. This includes billing, metering, customer service, debt management, vulnerability support, complaints handling, change of tenancy processes, and scheduling of maintenance and breakdown response. The role ensures customers are billed accurately, supported appropriately, and receive a high standard of service, while maintaining regulatory compliance and operational efficiency. The Head of Retail will lead teams, drive performance improvements, and ensure the retail function supports the wider commercial and operational objectives of the business. Key responsibilities: Leading in the delivery of projects during the operational phases working with and supported by the wider Hemiko Team. In more detail this will include: Lead the day-to-day operation of the retail function serving approximately 15,000 customers, with expected growth as new networks are delivered. Hold P&L responsibility for the retail business line. Ensure the retail function complies with current and emerging heat network regulation and consumer protection requirements, including oversight from Ofgem. Ensure accurate and timely billing, metering data management, and customer account administration. Oversee customer contact channels including phone, email, and digital platforms. Deliver strong revenue management including debt prevention, collections and recovery. Monitor KPIs across the customer lifecycle and implement improvement plans where required. Ensure complaints are handled effectively and that lessons learned are embedded into operations. Champion fair treatment and appropriate support for vulnerable customers. Drive improvements in customer satisfaction and service performance. Oversee reporting, audits and regulatory engagement relating to customer operations. Ensure policies and procedures align with industry standards and regulatory expectations. Manage outsourced service providers including customer contact centres and metering agents. Set clear service standards and hold partners accountable to SLAs and performance metrics. Lead contract reviews and service improvements. Oversee CRM and billing system performance (including platforms such as Zendesk). Identify opportunities to improve systems, automate processes and enhance operational efficiency. Build and lead a high-performing retail team. Create clear accountability, performance standards and development opportunities. Foster a customer-focused culture across the organisation. Knowledge and Qualifications The ideal candidate will: Understanding of customer operations within regulated customer service environments and/or utilities or energy supply. Understanding of billing, customer account management and revenue management processes. Ability to interpret regulation and apply it pragmatically within operational environments. Experience improving operational processes or customer journeys. Experience using CRM and billing platforms to manage customer operations and reporting. Knowledge of data protection and information governance requirements. Skills Ability to lead multi-disciplinary teams and create a high-performance, customer-focused culture. Strong capability in managing operational processes such as billing, collections, metering and customer contact. Ability to design and deliver improvements to customer journeys and service outcomes. Ability to interpret regulation and translate requirements into operational processes. Understanding of revenue protection, cost control and financial impacts of retail operations. Comfortable using operational data, KPIs and reporting to support decision making. Able to resolve complex operational issues and balance customer, regulatory and commercial considerations. Clear communicator able to work effectively across operational, technical and commercial teams. Ability to assess performance and challenge underperformance through KPIs and structured improvement programmes. Self-driven and results-oriented, with a focus on delivering practical solutions and successful outcomes. Willing to be hands on and self sufficient where required. Fully IT proficient, including Word, PowerPoint, Excel and standard communication systems. Remuneration and Info Remuneration: Base £60,000 (depending on experience). Discretionary bonus based on individual and business performance. An inclusive culture that promotes diversity. Holidays 25 days a year plus statutory holidays - with an option to purchase, or sell, up to an additional 5 days per annual leave year. Pension plan provision. Private health care scheme available. Cycle to work scheme. Electric Car lease scheme. Health and well being support. Continuing learning and development opportunities. Company PC/laptop, etc. At Hemiko, we recognise that flexibility is important and are open to discussing working arrangements that support both individual circumstances and business needs. We are proud to be an equal opportunities employer. We welcome applications from all backgrounds regardless of ethnicity, gender or gender expression, disability, age, marital status, trade union activity, religious belief, sexual orientation, or socioeconomic background. We are also an Armed Forces friendly organisation and encourage applications from ex service personnel, reservists, veterans, cadet instructors, and military spouses/partners. We value openness and collaboration, avoiding unnecessary complexity and silos. We are a young, growing business in the rapidly expanding low carbon energy sector, offering significant opportunities for career development and flexibility while delivering meaningful outcomes for the communities we serve. Application To apply, please complete the online application form on BambooHR. However for an informal chat please contact
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Finance Contract Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team based in Coventry. You will be based on site 5 days a week Monday to Friday, working alongside the team. The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints. Responsible for the management of the 'lifecycle of a work order', ensuring work orders are logged, escalated, closed and billed in line with SLAs, and our commercial and contractual requirements. RESPONSIBILITIES Contract Effectively manage all aspects of the 'life cycle of work order' process. Understand the Work Order lifecycle from job inception to completion as it drives all activities that sit within the role. Raising purchase order numbers and invoicing. Managing reactive work orders Drive high quality commercial and compliance performance through understanding the contractual commitments, 'better buying' and the use of preferred suppliers. Compile and provide cyclical and ad hoc reports, to enable data driven decision making Constantly strive to improve quality, service and efficiency through working innovatively, sharing ideas and best practices across the wider Contract Support team. Continually utilise, update and develop systems to maximise efficiency benefits for the customer and GWS. Support the preparation and delivery of Contract Review meetings, Contract & Business Unit Review packs and Customer Monthly Management Reports. Update labour allocations to ensure accurate client reporting. Ad-hoc support including but not limited to reporting as requested by Business Unit or Business/Finance. Finance Driving profitability of each Work Order moving the job from a completed work order through the billing process to ensure profits are maximised. Co-ordination of the billing application, calculating margins, raising invoices and submitting to client. Management of the regional finance heatmap which includes reports as listed below; Creation and review of management reports such as; P&L, WIP, Unbilled Revenue, Debt, OPO's & Invoice Pool, and WebQuotes updates Invoice pool monitored to ensure none in the pool longer than 5 days without a query code and all invoices received into the pool not receipted (unless work not complete). Ensuring all WIP and OPOs remain under 90 days in age Supporting weekly WIP classification (including OOC) and review- Support with month-end reconciliations Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximised. Goods receipting (both materials & supplier invoices), processing supplier invoices and resolving related queries. Comprehensive spend tracking Drive high quality financial performance to influence P&L result. Liaising with the client regarding payment of invoices Liaise with Ops Team for data from attendance planner Timesheet & expense processing PERSON SPECIFICATION Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Ideally some experience of using Coupa and a CAFM system. Must demonstrate a strong sense of customer focus and promote a sense of team spirit and good morale within the office. Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner, able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required. Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Excellent customer service experience Must be detail conscious, accurate and methodical in approach. Strong organizational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently.
Apr 16, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Finance Contract Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team based in Coventry. You will be based on site 5 days a week Monday to Friday, working alongside the team. The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints. Responsible for the management of the 'lifecycle of a work order', ensuring work orders are logged, escalated, closed and billed in line with SLAs, and our commercial and contractual requirements. RESPONSIBILITIES Contract Effectively manage all aspects of the 'life cycle of work order' process. Understand the Work Order lifecycle from job inception to completion as it drives all activities that sit within the role. Raising purchase order numbers and invoicing. Managing reactive work orders Drive high quality commercial and compliance performance through understanding the contractual commitments, 'better buying' and the use of preferred suppliers. Compile and provide cyclical and ad hoc reports, to enable data driven decision making Constantly strive to improve quality, service and efficiency through working innovatively, sharing ideas and best practices across the wider Contract Support team. Continually utilise, update and develop systems to maximise efficiency benefits for the customer and GWS. Support the preparation and delivery of Contract Review meetings, Contract & Business Unit Review packs and Customer Monthly Management Reports. Update labour allocations to ensure accurate client reporting. Ad-hoc support including but not limited to reporting as requested by Business Unit or Business/Finance. Finance Driving profitability of each Work Order moving the job from a completed work order through the billing process to ensure profits are maximised. Co-ordination of the billing application, calculating margins, raising invoices and submitting to client. Management of the regional finance heatmap which includes reports as listed below; Creation and review of management reports such as; P&L, WIP, Unbilled Revenue, Debt, OPO's & Invoice Pool, and WebQuotes updates Invoice pool monitored to ensure none in the pool longer than 5 days without a query code and all invoices received into the pool not receipted (unless work not complete). Ensuring all WIP and OPOs remain under 90 days in age Supporting weekly WIP classification (including OOC) and review- Support with month-end reconciliations Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximised. Goods receipting (both materials & supplier invoices), processing supplier invoices and resolving related queries. Comprehensive spend tracking Drive high quality financial performance to influence P&L result. Liaising with the client regarding payment of invoices Liaise with Ops Team for data from attendance planner Timesheet & expense processing PERSON SPECIFICATION Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Ideally some experience of using Coupa and a CAFM system. Must demonstrate a strong sense of customer focus and promote a sense of team spirit and good morale within the office. Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner, able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required. Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Excellent customer service experience Must be detail conscious, accurate and methodical in approach. Strong organizational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently.
Finance Manager - SaaS Experience Our client are looking for a Finance Manager with SaaS experience - please do not apply otherwise Successful candidate will be fully qualified - please do not apply otherwise This is a hybrid role based in the City of London Finance Manager - SaaS Experience Adopt a modern and progressive approach to building a finance function that embraces technology and automation, with an emphasis on accuracy and efficiency, to support the business as it scales Design, build, and maintain the company's suite of financial and operational KPIs, relevant to a SaaS revenue model Develop revenue and ARR metrics, gross margin analysis, customer-level profitability, and cash flow reporting Partner with the CEO and senior leadership to translate financial data into actionable business insight Support the development of annual budgets, quarterly forecasts, and multi-year financial planning models Produce monthly management accounts and board-ready reporting packs, including commentary and variance analysis Finance Manager - SaaS Experience Define and enforce data quality standards across all financial systems and reporting outputs Identify and resolve inconsistencies in source data, ensuring a single source of truth for financial information Work with operations and technology teams to improve the quality and reliability of billing, contract, and subscription data that feeds into financial reporting Implement controls and audit trails to ensure the traceability and integrity of financial data Finance Manager - SaaS Experience Act as a credible and proactive finance partner to the CEO and department heads across sales, product, and operations Support commercial decision-making with clear financial analysis, pricing models, contract structures, and investment cases Contribute to any investor reporting, due diligence processes, or M&A activity as the business evolves Finance Manager - SaaS Experience Own the month-end and year-end close process, ensuring accuracy, timeliness, and completeness of financial records Maintain and strengthen internal financial controls, including revenue recognition, cost allocation, and intercompany reconciliations Manage relationships with external auditors, tax advisers, and statutory reporting obligations (Companies House, HMRC) Maintain accurate accounting records and perform regular bank reconciliations to ensure the integrity of the company's financial position Manage relationships with suppliers and customers in respect of invoicing and billing, resolving queries efficiently and in a timely manner Oversee the purchase order system, ensuring all purchases are appropriately authorised, accurately recorded, and reflected in the company's financial records Own the end-to-end payroll process, providing the payroll service provider with accurate and timely data to ensure seamless monthly execution Ensure compliance with UK GAAP / IFRS as applicable, and maintain accounting policies appropriate to an international SaaS and services business Finance Manager - SaaS Experience Qualified accountant (ACA, ACCA, CIMA or equivalent) SaaS experience Strong technical accounting skills with hands-on experience of month-end close, statutory accounts preparation, and audit management Proven track record of building and maintaining KPI frameworks and management reporting suites A genuine commitment to data quality, evidenced either through professional experience or an understanding of what poor data integrity costs an organisation High proficiency in financial modelling and reporting tools (Excel essential; experience with Xero, Sage, NetSuite, or similar accounting systems) Comfortable operating at pace in a growing SME environment, with the ability to work both strategically and hands-on Finance Manager - SaaS Experience Experience with subscription / ARR revenue models and associated metrics (MRR, churn, NRR, CAC, LTV etc.) Exposure to board and investor reporting in a VC- or PE-backed environment Experience implementing or improving financial systems and ERP platforms Understanding of the regulatory and compliance technology landscape Finance Manager - SaaS Experience A pragmatic self-starter with a can-do attitude. Will be comfortable making sound judgements and taking decisive action in the absence of perfect information, and will bring energy and initiative to every aspect of the role Detail-oriented with an instinct for accuracy and a low tolerance for data ambiguity Intellectually curious - able to question assumptions and dig into the numbers behind the numbers Clear and confident communicator, capable of presenting financial information to non-finance audiences including the CEO and board Proactive and commercially minded, with the drive to add value beyond the core finance function Collaborative and collegiate - comfortable in a close-knit team where flexibility and ownership matter Resilient and adaptable, able to manage competing priorities in a fast-moving business environment Finance Manager - SaaS Experience Immediate in-person interviews on MS TEAMS By applying to this vacancy, you are giving permission to no1 legal and professional to submit your CV to the hiring company No1 Legal and Professional is an employment agency for permanent and temporary roles
Apr 16, 2026
Full time
Finance Manager - SaaS Experience Our client are looking for a Finance Manager with SaaS experience - please do not apply otherwise Successful candidate will be fully qualified - please do not apply otherwise This is a hybrid role based in the City of London Finance Manager - SaaS Experience Adopt a modern and progressive approach to building a finance function that embraces technology and automation, with an emphasis on accuracy and efficiency, to support the business as it scales Design, build, and maintain the company's suite of financial and operational KPIs, relevant to a SaaS revenue model Develop revenue and ARR metrics, gross margin analysis, customer-level profitability, and cash flow reporting Partner with the CEO and senior leadership to translate financial data into actionable business insight Support the development of annual budgets, quarterly forecasts, and multi-year financial planning models Produce monthly management accounts and board-ready reporting packs, including commentary and variance analysis Finance Manager - SaaS Experience Define and enforce data quality standards across all financial systems and reporting outputs Identify and resolve inconsistencies in source data, ensuring a single source of truth for financial information Work with operations and technology teams to improve the quality and reliability of billing, contract, and subscription data that feeds into financial reporting Implement controls and audit trails to ensure the traceability and integrity of financial data Finance Manager - SaaS Experience Act as a credible and proactive finance partner to the CEO and department heads across sales, product, and operations Support commercial decision-making with clear financial analysis, pricing models, contract structures, and investment cases Contribute to any investor reporting, due diligence processes, or M&A activity as the business evolves Finance Manager - SaaS Experience Own the month-end and year-end close process, ensuring accuracy, timeliness, and completeness of financial records Maintain and strengthen internal financial controls, including revenue recognition, cost allocation, and intercompany reconciliations Manage relationships with external auditors, tax advisers, and statutory reporting obligations (Companies House, HMRC) Maintain accurate accounting records and perform regular bank reconciliations to ensure the integrity of the company's financial position Manage relationships with suppliers and customers in respect of invoicing and billing, resolving queries efficiently and in a timely manner Oversee the purchase order system, ensuring all purchases are appropriately authorised, accurately recorded, and reflected in the company's financial records Own the end-to-end payroll process, providing the payroll service provider with accurate and timely data to ensure seamless monthly execution Ensure compliance with UK GAAP / IFRS as applicable, and maintain accounting policies appropriate to an international SaaS and services business Finance Manager - SaaS Experience Qualified accountant (ACA, ACCA, CIMA or equivalent) SaaS experience Strong technical accounting skills with hands-on experience of month-end close, statutory accounts preparation, and audit management Proven track record of building and maintaining KPI frameworks and management reporting suites A genuine commitment to data quality, evidenced either through professional experience or an understanding of what poor data integrity costs an organisation High proficiency in financial modelling and reporting tools (Excel essential; experience with Xero, Sage, NetSuite, or similar accounting systems) Comfortable operating at pace in a growing SME environment, with the ability to work both strategically and hands-on Finance Manager - SaaS Experience Experience with subscription / ARR revenue models and associated metrics (MRR, churn, NRR, CAC, LTV etc.) Exposure to board and investor reporting in a VC- or PE-backed environment Experience implementing or improving financial systems and ERP platforms Understanding of the regulatory and compliance technology landscape Finance Manager - SaaS Experience A pragmatic self-starter with a can-do attitude. Will be comfortable making sound judgements and taking decisive action in the absence of perfect information, and will bring energy and initiative to every aspect of the role Detail-oriented with an instinct for accuracy and a low tolerance for data ambiguity Intellectually curious - able to question assumptions and dig into the numbers behind the numbers Clear and confident communicator, capable of presenting financial information to non-finance audiences including the CEO and board Proactive and commercially minded, with the drive to add value beyond the core finance function Collaborative and collegiate - comfortable in a close-knit team where flexibility and ownership matter Resilient and adaptable, able to manage competing priorities in a fast-moving business environment Finance Manager - SaaS Experience Immediate in-person interviews on MS TEAMS By applying to this vacancy, you are giving permission to no1 legal and professional to submit your CV to the hiring company No1 Legal and Professional is an employment agency for permanent and temporary roles
Service Charges & Rent Manager £49,680 per annum Long Stratton, Norwich, Norfolk Permanent, Full Time Fulltime: 37hrs per week Proposed Interview Date: TBC We have an exciting opportunity for a Service Charges & Rent Manager to be operationally responsible for the effective management, administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages. Key Responsibilities Include: Develop, implement, and manage the annual service charge budgets for all properties within the Housing Association's portfolio, ensuring accuracy and transparency. Ensure the annual rent and charges are issued in line with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs. Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation. Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner. Work closely with contractors, suppliers, and internal teams to support the teams that manage the contracts to ensure that services provided to residents (e.g., cleaning, maintenance, grounds maintenance) are delivered as per the agreed terms and conditions. Lead on the implementation of new systems, tools, or technologies to improve service charge management and resident satisfaction. Deliver a high standard of customer service ensuring customer outcomes are effectively delivered. Our Ideal Candidate Will Have: Educations and Qualifications: Degree level or equivalent relevant professional qualification or qualified by experience (E). Evidence of continued professional development (E) Have or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar (D). Experience: Demonstrable and extensive working in service charge and rents management or a similar role within housing associations, property management, or public sector housing. In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate). Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents. Understanding of welfare benefits. Extensive experience in operational management and leading a customer facing team. A track record of customer excellence and performance against KPI's Experience of change management and being and subject matter expert for changes in software and systems. Experience of working within a customer-focused environment and handling challenging customer interactions. Knowledge of housing management software and systems used to manage service charge billing and reporting. Experience of modifying and maintaining policy and procedures. Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards. Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations. Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans. Experience in leading customer facing teams and a history of customer excellence & performance against KPI's. Experience of interpreting law and housing legislation as it related to rents, service charge, leasehold management and managing agents to ensure compliance and effective service delivery. Extensive stakeholder management of both internal and external stakeholders. Skills, Knowledge and Abilities: Strong knowledge of government policy, legislation, regulations, in relation to service charges, rents and best practice Strong knowledge of leases, tenancies, legislation, and case law in relation to service charges, sinking funds and rents. Knowledge of developing IT systems for managing service charges & rents. Strong knowledge of the Landlord and Tenant Act 1985 & Housing Acts. Knowledge of the Regulator of Social Housing's Consumer Standards (2024) and pending leasehold, shared ownership, and freehold charges reforms. Coaching and leadership skills to enable a team to develop to achieve its full potential. Exceptional ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents. Exceptional customer service skills with a commitment to resolving complex enquiries efficiently and effectively. Strong customer service skills, with a focus on resolving queries and complaints in a timely and professional manner. Strong skills in financial modelling, budgeting, and forecasting Proficiency in using data and insights to drive personalisation transparency, and service improvements. Please note this role is subject to a Basic Disclosure and Barring Service check
Apr 16, 2026
Full time
Service Charges & Rent Manager £49,680 per annum Long Stratton, Norwich, Norfolk Permanent, Full Time Fulltime: 37hrs per week Proposed Interview Date: TBC We have an exciting opportunity for a Service Charges & Rent Manager to be operationally responsible for the effective management, administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages. Key Responsibilities Include: Develop, implement, and manage the annual service charge budgets for all properties within the Housing Association's portfolio, ensuring accuracy and transparency. Ensure the annual rent and charges are issued in line with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs. Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation. Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner. Work closely with contractors, suppliers, and internal teams to support the teams that manage the contracts to ensure that services provided to residents (e.g., cleaning, maintenance, grounds maintenance) are delivered as per the agreed terms and conditions. Lead on the implementation of new systems, tools, or technologies to improve service charge management and resident satisfaction. Deliver a high standard of customer service ensuring customer outcomes are effectively delivered. Our Ideal Candidate Will Have: Educations and Qualifications: Degree level or equivalent relevant professional qualification or qualified by experience (E). Evidence of continued professional development (E) Have or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar (D). Experience: Demonstrable and extensive working in service charge and rents management or a similar role within housing associations, property management, or public sector housing. In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate). Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents. Understanding of welfare benefits. Extensive experience in operational management and leading a customer facing team. A track record of customer excellence and performance against KPI's Experience of change management and being and subject matter expert for changes in software and systems. Experience of working within a customer-focused environment and handling challenging customer interactions. Knowledge of housing management software and systems used to manage service charge billing and reporting. Experience of modifying and maintaining policy and procedures. Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards. Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations. Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans. Experience in leading customer facing teams and a history of customer excellence & performance against KPI's. Experience of interpreting law and housing legislation as it related to rents, service charge, leasehold management and managing agents to ensure compliance and effective service delivery. Extensive stakeholder management of both internal and external stakeholders. Skills, Knowledge and Abilities: Strong knowledge of government policy, legislation, regulations, in relation to service charges, rents and best practice Strong knowledge of leases, tenancies, legislation, and case law in relation to service charges, sinking funds and rents. Knowledge of developing IT systems for managing service charges & rents. Strong knowledge of the Landlord and Tenant Act 1985 & Housing Acts. Knowledge of the Regulator of Social Housing's Consumer Standards (2024) and pending leasehold, shared ownership, and freehold charges reforms. Coaching and leadership skills to enable a team to develop to achieve its full potential. Exceptional ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents. Exceptional customer service skills with a commitment to resolving complex enquiries efficiently and effectively. Strong customer service skills, with a focus on resolving queries and complaints in a timely and professional manner. Strong skills in financial modelling, budgeting, and forecasting Proficiency in using data and insights to drive personalisation transparency, and service improvements. Please note this role is subject to a Basic Disclosure and Barring Service check
Senior Product Engineer, Full Stack - Energy 70,000 to 95,000 Permanent London, hybrid The opportunity Our client is hiring a Senior Product Engineer, Full Stack, to help build the next generation of customer-facing software in the energy market. Operating in a complex, high-value sector, the business is combining technology, data, and product thinking to modernise an area of the energy industry that has historically been underserved by great software. We have already placed 3 people into the business and are pleased to be supporting them again on this important hire. This is a genuinely exciting opportunity for a frontend-strong engineer who wants real ownership, autonomy, and the chance to build products from scratch. They are looking for someone with strong React and TypeScript capability, alongside solid backend exposure across Python, APIs, and databases. As a Senior Product Engineer, Full Stack, you will play a key role in shaping what gets built, how it is built, and how it evolves as the business scales. For the right person, this is a chance to join a growing company at the right stage and make a visible impact. The role is based in Mayfair, London, with a hybrid setup of 2 to 3 days per week in the office. The role This Senior Product Engineer, Full Stack role has a clear frontend lean. They need someone who can build high-quality frontend products from scratch, while also working confidently across backend services, integrations, and data-driven workflows. The frontend is a central part of the brief, but they want someone who understands the wider system and can contribute beyond the UI. The product sits in a data-rich environment, with workflows across billing, metering, reporting, consumption, and asset performance. They need an engineer who can take complexity and turn it into clean, reliable software that customers genuinely value. This is a high-ownership role in a growing team, well suited to someone who enjoys pace, autonomy, and being trusted to deliver. What you will be doing Building customer-facing products from scratch using React, TypeScript, and modern frontend tooling Owning frontend quality, user experience, and engineering standards Contributing across the stack, including backend integrations, APIs, product logic, and Python-based services Working with SQL, Databricks, and related data systems Turning complex operational and commercial workflows into clear product experiences Collaborating closely with product, engineering, data, and leadership Helping shape technical standards and architecture as the team grows What they are looking for Strong React and TypeScript experience A frontend-strong engineer who can build products from scratch Solid backend exposure, ideally with Python Experience with databases and data platforms such as SQL and Databricks Experience building customer-facing software in a commercial environment Strong product instincts and a practical, hands-on approach Comfortable with ownership, pace, and autonomy Nice to have Energy, trading, or fintech experience Startup or scale-up background Data visualisation experience Interest in AI tools and modern engineering practices Why join High ownership from day one The chance to build frontend products from scratch Real influence over product and technical direction Broad exposure across frontend, backend, data, and product Strong long-term growth potential as the business scales Summary This is a strong opportunity for a Senior Product Engineer, Full Stack who wants to build meaningful products in the energy market, with real autonomy and scope to grow. If you are strong in React and TypeScript, but also comfortable across backend systems, Python, APIs, and data platforms, this role offers the chance to make a genuine impact in a growing business.
Apr 16, 2026
Full time
Senior Product Engineer, Full Stack - Energy 70,000 to 95,000 Permanent London, hybrid The opportunity Our client is hiring a Senior Product Engineer, Full Stack, to help build the next generation of customer-facing software in the energy market. Operating in a complex, high-value sector, the business is combining technology, data, and product thinking to modernise an area of the energy industry that has historically been underserved by great software. We have already placed 3 people into the business and are pleased to be supporting them again on this important hire. This is a genuinely exciting opportunity for a frontend-strong engineer who wants real ownership, autonomy, and the chance to build products from scratch. They are looking for someone with strong React and TypeScript capability, alongside solid backend exposure across Python, APIs, and databases. As a Senior Product Engineer, Full Stack, you will play a key role in shaping what gets built, how it is built, and how it evolves as the business scales. For the right person, this is a chance to join a growing company at the right stage and make a visible impact. The role is based in Mayfair, London, with a hybrid setup of 2 to 3 days per week in the office. The role This Senior Product Engineer, Full Stack role has a clear frontend lean. They need someone who can build high-quality frontend products from scratch, while also working confidently across backend services, integrations, and data-driven workflows. The frontend is a central part of the brief, but they want someone who understands the wider system and can contribute beyond the UI. The product sits in a data-rich environment, with workflows across billing, metering, reporting, consumption, and asset performance. They need an engineer who can take complexity and turn it into clean, reliable software that customers genuinely value. This is a high-ownership role in a growing team, well suited to someone who enjoys pace, autonomy, and being trusted to deliver. What you will be doing Building customer-facing products from scratch using React, TypeScript, and modern frontend tooling Owning frontend quality, user experience, and engineering standards Contributing across the stack, including backend integrations, APIs, product logic, and Python-based services Working with SQL, Databricks, and related data systems Turning complex operational and commercial workflows into clear product experiences Collaborating closely with product, engineering, data, and leadership Helping shape technical standards and architecture as the team grows What they are looking for Strong React and TypeScript experience A frontend-strong engineer who can build products from scratch Solid backend exposure, ideally with Python Experience with databases and data platforms such as SQL and Databricks Experience building customer-facing software in a commercial environment Strong product instincts and a practical, hands-on approach Comfortable with ownership, pace, and autonomy Nice to have Energy, trading, or fintech experience Startup or scale-up background Data visualisation experience Interest in AI tools and modern engineering practices Why join High ownership from day one The chance to build frontend products from scratch Real influence over product and technical direction Broad exposure across frontend, backend, data, and product Strong long-term growth potential as the business scales Summary This is a strong opportunity for a Senior Product Engineer, Full Stack who wants to build meaningful products in the energy market, with real autonomy and scope to grow. If you are strong in React and TypeScript, but also comfortable across backend systems, Python, APIs, and data platforms, this role offers the chance to make a genuine impact in a growing business.
Head of Customer Operations Heat Utilties Energy Heat Network Rockcliffe, Cumbria 50,000 + 60,000 + Bonus + Benefits + Training + Progression Are you an experienced leader within utilities or regulated customer operations looking for a role where you can shape and scale a retail function? On offer is a senior leadership opportunity where you will take full ownership of customer operations and play a key role in building and improving systems, processes, and service delivery within a growing business. This company is a fast-growing organisation operating within the low-carbon heat network sector, with a strong reputation for delivering innovative energy solutions. They have a growing portfolio of projects and a clear expansion strategy, putting them in an excellent position for long-term growth. In this role, you will lead the end-to-end retail function, overseeing customer service, billing, and revenue operations while driving performance and continuous improvement. You'll play a key role in shaping customer experience and operational strategy as the business scales. This is a fantastic opportunity to step into a leadership role where you can take ownership, drive change, and develop a high-performing team within a company that is investing heavily in growth and future capability. The Role Lead the day-to-day retail operations supporting a growing customer base Take full P&L responsibility for the retail business function Oversee billing, metering, customer service, and revenue management Drive KPI performance, process improvements, and customer satisfaction Manage third-party providers and ensure delivery against SLAs The Person Experience in utilities, energy, or regulated customer operations Strong understanding of billing, customer service, and revenue processes Proven leadership experience managing teams and driving performance Ability to improve systems, processes, and customer journeys Experience with CRM / billing systems (e.g. Zendesk) is advantageous To apply for this role or to be considered for further positions, please click Apply Now or contact Maleek Randley at Rise Technical Recruitment . Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Apr 16, 2026
Full time
Head of Customer Operations Heat Utilties Energy Heat Network Rockcliffe, Cumbria 50,000 + 60,000 + Bonus + Benefits + Training + Progression Are you an experienced leader within utilities or regulated customer operations looking for a role where you can shape and scale a retail function? On offer is a senior leadership opportunity where you will take full ownership of customer operations and play a key role in building and improving systems, processes, and service delivery within a growing business. This company is a fast-growing organisation operating within the low-carbon heat network sector, with a strong reputation for delivering innovative energy solutions. They have a growing portfolio of projects and a clear expansion strategy, putting them in an excellent position for long-term growth. In this role, you will lead the end-to-end retail function, overseeing customer service, billing, and revenue operations while driving performance and continuous improvement. You'll play a key role in shaping customer experience and operational strategy as the business scales. This is a fantastic opportunity to step into a leadership role where you can take ownership, drive change, and develop a high-performing team within a company that is investing heavily in growth and future capability. The Role Lead the day-to-day retail operations supporting a growing customer base Take full P&L responsibility for the retail business function Oversee billing, metering, customer service, and revenue management Drive KPI performance, process improvements, and customer satisfaction Manage third-party providers and ensure delivery against SLAs The Person Experience in utilities, energy, or regulated customer operations Strong understanding of billing, customer service, and revenue processes Proven leadership experience managing teams and driving performance Ability to improve systems, processes, and customer journeys Experience with CRM / billing systems (e.g. Zendesk) is advantageous To apply for this role or to be considered for further positions, please click Apply Now or contact Maleek Randley at Rise Technical Recruitment . Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Senior Product Engineer, Full Stack - Energy £70,000 to £95,000 Permanent London, hybrid The opportunity Our client is hiring a Senior Product Engineer, Full Stack, to help build the next generation of customer-facing software in the energy market. Operating in a complex, high-value sector, the business is combining technology, data, and product thinking to modernise an area of the energy industry that has historically been underserved by great software. We have already placed 3 people into the business and are pleased to be supporting them again on this important hire. This is a genuinely exciting opportunity for a frontend-strong engineer who wants real ownership, autonomy, and the chance to build products from scratch. They are looking for someone with strong React and TypeScript capability, alongside solid backend exposure across Python, APIs, and databases. As a Senior Product Engineer, Full Stack, you will play a key role in shaping what gets built, how it is built, and how it evolves as the business scales. For the right person, this is a chance to join a growing company at the right stage and make a visible impact. The role is based in Mayfair, London, with a hybrid setup of 2 to 3 days per week in the office. The role This Senior Product Engineer, Full Stack role has a clear frontend lean. They need someone who can build high-quality frontend products from scratch, while also working confidently across backend services, integrations, and data-driven workflows. The frontend is a central part of the brief, but they want someone who understands the wider system and can contribute beyond the UI. The product sits in a data-rich environment, with workflows across billing, metering, reporting, consumption, and asset performance. They need an engineer who can take complexity and turn it into clean, reliable software that customers genuinely value. This is a high-ownership role in a growing team, well suited to someone who enjoys pace, autonomy, and being trusted to deliver. What you will be doing Building customer-facing products from scratch using React, TypeScript, and modern frontend tooling Owning frontend quality, user experience, and engineering standards Contributing across the stack, including backend integrations, APIs, product logic, and Python-based services Working with SQL, Databricks, and related data systems Turning complex operational and commercial workflows into clear product experiences Collaborating closely with product, engineering, data, and leadership Helping shape technical standards and architecture as the team grows What they are looking for Strong React and TypeScript experience A frontend-strong engineer who can build products from scratch Solid backend exposure, ideally with Python Experience with databases and data platforms such as SQL and Databricks Experience building customer-facing software in a commercial environment Strong product instincts and a practical, hands-on approach Comfortable with ownership, pace, and autonomy Nice to have Energy, trading, or fintech experience Startup or scale-up background Data visualisation experience Interest in AI tools and modern engineering practices Why join High ownership from day one The chance to build frontend products from scratch Real influence over product and technical direction Broad exposure across frontend, backend, data, and product Strong long-term growth potential as the business scales Summary This is a strong opportunity for a Senior Product Engineer, Full Stack who wants to build meaningful products in the energy market, with real autonomy and scope to grow. If you are strong in React and TypeScript, but also comfortable across backend systems, Python, APIs, and data platforms, this role offers the chance to make a genuine impact in a growing business.
Apr 16, 2026
Full time
Senior Product Engineer, Full Stack - Energy £70,000 to £95,000 Permanent London, hybrid The opportunity Our client is hiring a Senior Product Engineer, Full Stack, to help build the next generation of customer-facing software in the energy market. Operating in a complex, high-value sector, the business is combining technology, data, and product thinking to modernise an area of the energy industry that has historically been underserved by great software. We have already placed 3 people into the business and are pleased to be supporting them again on this important hire. This is a genuinely exciting opportunity for a frontend-strong engineer who wants real ownership, autonomy, and the chance to build products from scratch. They are looking for someone with strong React and TypeScript capability, alongside solid backend exposure across Python, APIs, and databases. As a Senior Product Engineer, Full Stack, you will play a key role in shaping what gets built, how it is built, and how it evolves as the business scales. For the right person, this is a chance to join a growing company at the right stage and make a visible impact. The role is based in Mayfair, London, with a hybrid setup of 2 to 3 days per week in the office. The role This Senior Product Engineer, Full Stack role has a clear frontend lean. They need someone who can build high-quality frontend products from scratch, while also working confidently across backend services, integrations, and data-driven workflows. The frontend is a central part of the brief, but they want someone who understands the wider system and can contribute beyond the UI. The product sits in a data-rich environment, with workflows across billing, metering, reporting, consumption, and asset performance. They need an engineer who can take complexity and turn it into clean, reliable software that customers genuinely value. This is a high-ownership role in a growing team, well suited to someone who enjoys pace, autonomy, and being trusted to deliver. What you will be doing Building customer-facing products from scratch using React, TypeScript, and modern frontend tooling Owning frontend quality, user experience, and engineering standards Contributing across the stack, including backend integrations, APIs, product logic, and Python-based services Working with SQL, Databricks, and related data systems Turning complex operational and commercial workflows into clear product experiences Collaborating closely with product, engineering, data, and leadership Helping shape technical standards and architecture as the team grows What they are looking for Strong React and TypeScript experience A frontend-strong engineer who can build products from scratch Solid backend exposure, ideally with Python Experience with databases and data platforms such as SQL and Databricks Experience building customer-facing software in a commercial environment Strong product instincts and a practical, hands-on approach Comfortable with ownership, pace, and autonomy Nice to have Energy, trading, or fintech experience Startup or scale-up background Data visualisation experience Interest in AI tools and modern engineering practices Why join High ownership from day one The chance to build frontend products from scratch Real influence over product and technical direction Broad exposure across frontend, backend, data, and product Strong long-term growth potential as the business scales Summary This is a strong opportunity for a Senior Product Engineer, Full Stack who wants to build meaningful products in the energy market, with real autonomy and scope to grow. If you are strong in React and TypeScript, but also comfortable across backend systems, Python, APIs, and data platforms, this role offers the chance to make a genuine impact in a growing business.
Product Catalogue CPQ Technical Lead Country/Region: GB Connect with Eutelsat Be part of a new era in communications, transforming connectivity with Eutelsat - the world's first GEO-LEO integrated global satellite operator. As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world. With Eutelsat You'll Get To: Pioneer the future of Space Technology Bring connectivity to remote frontiers Collaborate with customer-centric experts Embrace cultural diversity in our global team In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat, we're united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space. Why Eutelsat ? Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women. Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles. Sustainability at Our Core: At Eutelsat, sustainability is more than just a word; it's woven into our strategy. We're dedicated to balancing social, environmental, and economic growth - both on Earth and in space. Work-Life Balance: We offer flexible schedules and hybrid work options to help you balance your personal and professional life. At Eutelsat, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home. Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology Job Overview We are looking for an enthusiastic and skilled Product Catalogue CPQ Technical Lead to join our Lead to Order unit and play a critical role in developing and evolving innovative product platforms supporting our global satellite connectivity services. In this position, you'll work closely with product managers, architects, engineers, and business stakeholders, contributing directly to our ongoing digital transformation initiatives and product lifecycle evolution. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development. Who You Are: You are a highly experienced telecom technology professional with strong expertise in product and solution design within complex BSS/OSS ecosystems. You combine deep technical knowledge with strong business understanding and stakeholder engagement skills. What You'll Do: Lead application design and implementation Translate business requirements into high-level and detailed solution designs for the application Drive product modelling and configuration within catalog and order management systems Work closely with the other teams of the Lead to Order unit and collaborate with architecture and engineering teams to define scalable, API-driven and microservices-based solutions Ensure seamless integration between CRM, catalog, CPQ, provisioning and billing systems Support the evolution of product lifecycle processes aligned with industry frameworks Provide technical leadership and mentorship to development teams Engage with stakeholders to clarify requirements and ensure alignment with business objectives Support testing teams in validating end-to-end customer journeys What You'll Need: Proven experience in Product Catalogue and CPQ: Strong experience in Telecom BSS/OSS environments Experience with CPQ, Product Catalog and Order Management platforms Experience with Conga and Zuora products Knowledge of Salesforce products is a plus Expertise in Product & Solution Design Additional required experiences: Understanding of REST APIs, microservices architecture and cloud-based environments Knowledge of TM Forum frameworks (eTOM, SID, OpenAPI) is a plus Knowledge of Telecom and satellite systems Tools based scaled Agile delivery and DevOps - using in-house technical delivery, systems integrators and product vendors Experience with complex transformations and change management in telecoms/satellite service providers Ability to work in a dynamic and complex international environment with pro-activity and flexibility Full proficiency in English, other languages are a plus (French and Italian) Degree in Engineering, IT or a related field. Where You'll Work: London, UK Eutelsat treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by Eutelsat and acknowledge notice of, and understand the terms of Eutelsat's Privacy Policy (as amended from time to time). This role is a Eutelsat job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.
Apr 16, 2026
Full time
Product Catalogue CPQ Technical Lead Country/Region: GB Connect with Eutelsat Be part of a new era in communications, transforming connectivity with Eutelsat - the world's first GEO-LEO integrated global satellite operator. As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world. With Eutelsat You'll Get To: Pioneer the future of Space Technology Bring connectivity to remote frontiers Collaborate with customer-centric experts Embrace cultural diversity in our global team In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat, we're united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space. Why Eutelsat ? Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women. Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles. Sustainability at Our Core: At Eutelsat, sustainability is more than just a word; it's woven into our strategy. We're dedicated to balancing social, environmental, and economic growth - both on Earth and in space. Work-Life Balance: We offer flexible schedules and hybrid work options to help you balance your personal and professional life. At Eutelsat, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home. Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology Job Overview We are looking for an enthusiastic and skilled Product Catalogue CPQ Technical Lead to join our Lead to Order unit and play a critical role in developing and evolving innovative product platforms supporting our global satellite connectivity services. In this position, you'll work closely with product managers, architects, engineers, and business stakeholders, contributing directly to our ongoing digital transformation initiatives and product lifecycle evolution. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development. Who You Are: You are a highly experienced telecom technology professional with strong expertise in product and solution design within complex BSS/OSS ecosystems. You combine deep technical knowledge with strong business understanding and stakeholder engagement skills. What You'll Do: Lead application design and implementation Translate business requirements into high-level and detailed solution designs for the application Drive product modelling and configuration within catalog and order management systems Work closely with the other teams of the Lead to Order unit and collaborate with architecture and engineering teams to define scalable, API-driven and microservices-based solutions Ensure seamless integration between CRM, catalog, CPQ, provisioning and billing systems Support the evolution of product lifecycle processes aligned with industry frameworks Provide technical leadership and mentorship to development teams Engage with stakeholders to clarify requirements and ensure alignment with business objectives Support testing teams in validating end-to-end customer journeys What You'll Need: Proven experience in Product Catalogue and CPQ: Strong experience in Telecom BSS/OSS environments Experience with CPQ, Product Catalog and Order Management platforms Experience with Conga and Zuora products Knowledge of Salesforce products is a plus Expertise in Product & Solution Design Additional required experiences: Understanding of REST APIs, microservices architecture and cloud-based environments Knowledge of TM Forum frameworks (eTOM, SID, OpenAPI) is a plus Knowledge of Telecom and satellite systems Tools based scaled Agile delivery and DevOps - using in-house technical delivery, systems integrators and product vendors Experience with complex transformations and change management in telecoms/satellite service providers Ability to work in a dynamic and complex international environment with pro-activity and flexibility Full proficiency in English, other languages are a plus (French and Italian) Degree in Engineering, IT or a related field. Where You'll Work: London, UK Eutelsat treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by Eutelsat and acknowledge notice of, and understand the terms of Eutelsat's Privacy Policy (as amended from time to time). This role is a Eutelsat job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.
Deployment Manager Altrincham Salary: £37,000 £39,000 Hours: Full-Time, Monday to Friday 09 30 We are working on behalf of our client, a leading global technology company specialising in digital transformation solutions for the retail industry. They are seeking a Deployment Manager to join their UK operations team based in Altrincham. This is a fantastic opportunity to lead and coordinate multiple store deployment projects, ensuring that high-profile clients experience seamless, on-time rollouts across the UK. Role Overview As Deployment Manager, you will oversee and coordinate several client deployment plans, typically involving sites over several months. You will act as the primary point of contact for clients, internal teams, and external partners, ensuring every installation is completed on schedule and to the highest standard. You will manage a portfolio of projects, balancing multiple priorities while maintaining excellent communication with stakeholders and supporting the wider operational team. Your organisational skills, leadership, and customer-focused approach will be critical to your success. Key Responsibilities Lead and manage multiple deployment projects, ensuring all client expectations and deadlines are met. Serve as the main point of contact for internal and external stakeholders regarding deployments. Oversee installation sign-off reports to maintain quality standards. Facilitate the smooth transition from project pilots to full operational deployment. Liaise with internal teams (finance, operations, project) to manage resources, stock forecasts, and billing. Provide regular updates and reports to senior management on deployment progress. Identify opportunities for process improvements and escalate issues as required. Maintain a high level of customer service while managing multiple client requests. Essential Skills Strong leadership and organisational skills with excellent attention to detail. Proven experience managing multiple client deployments or projects. Excellent written and verbal communication skills. Calm under pressure, able to reprioritise quickly when needed. Proficient in Excel for tracking, reporting, and managing schedules. Ability to work independently while supporting a team environment. Desirable Skills Advanced Excel skills (VLOOKUPs, IF statements). Experience liaising with finance teams (Purchase Orders, Invoicing, PMOs). Knowledge of IT hardware and software, including POS/EPOS systems. Experience in retail deployments or technology businesses. Comfortable working in evolving or start-up environments. If you are an organised, proactive, and client-focused professional with a passion for technology deployments, this role offers the chance to make a tangible impact on high-profile projects across the UK. Location: Altrincham Salary: £37,000 £39,000 Hours: Monday Friday, 09 30
Apr 15, 2026
Full time
Deployment Manager Altrincham Salary: £37,000 £39,000 Hours: Full-Time, Monday to Friday 09 30 We are working on behalf of our client, a leading global technology company specialising in digital transformation solutions for the retail industry. They are seeking a Deployment Manager to join their UK operations team based in Altrincham. This is a fantastic opportunity to lead and coordinate multiple store deployment projects, ensuring that high-profile clients experience seamless, on-time rollouts across the UK. Role Overview As Deployment Manager, you will oversee and coordinate several client deployment plans, typically involving sites over several months. You will act as the primary point of contact for clients, internal teams, and external partners, ensuring every installation is completed on schedule and to the highest standard. You will manage a portfolio of projects, balancing multiple priorities while maintaining excellent communication with stakeholders and supporting the wider operational team. Your organisational skills, leadership, and customer-focused approach will be critical to your success. Key Responsibilities Lead and manage multiple deployment projects, ensuring all client expectations and deadlines are met. Serve as the main point of contact for internal and external stakeholders regarding deployments. Oversee installation sign-off reports to maintain quality standards. Facilitate the smooth transition from project pilots to full operational deployment. Liaise with internal teams (finance, operations, project) to manage resources, stock forecasts, and billing. Provide regular updates and reports to senior management on deployment progress. Identify opportunities for process improvements and escalate issues as required. Maintain a high level of customer service while managing multiple client requests. Essential Skills Strong leadership and organisational skills with excellent attention to detail. Proven experience managing multiple client deployments or projects. Excellent written and verbal communication skills. Calm under pressure, able to reprioritise quickly when needed. Proficient in Excel for tracking, reporting, and managing schedules. Ability to work independently while supporting a team environment. Desirable Skills Advanced Excel skills (VLOOKUPs, IF statements). Experience liaising with finance teams (Purchase Orders, Invoicing, PMOs). Knowledge of IT hardware and software, including POS/EPOS systems. Experience in retail deployments or technology businesses. Comfortable working in evolving or start-up environments. If you are an organised, proactive, and client-focused professional with a passion for technology deployments, this role offers the chance to make a tangible impact on high-profile projects across the UK. Location: Altrincham Salary: £37,000 £39,000 Hours: Monday Friday, 09 30
Customer Engineering Performance Analyst Tachbrook Park, Warwick12 month fixed term contract, Full-time, HybridSalary: up to £34,000 (Dependent on experience) We're looking for a data-driven and proactive analyst to join our team on a 12-month fixed-term contract. This is a fantastic opportunity to step into a role where your insights will directly influence how our Customer Engineering operation performs , helping us deliver a more efficient and seamless service to our customers. Working closely with the Billing & Performance Team Leader, you'll act as a key performance "gatekeeper" , ensuring our planning, forecasting and KPIs are accurate, meaningful, and drive real business improvements. If you enjoy turning data into action and want to see the tangible impact of your work, this role offers the perfect platform. What you'll be doing Own and update weekly capacity plans , identifying trends, risks and opportunities Analyse performance data and recommend practical improvements to efficiency and service delivery Support the development of forecasting models and reporting tools Translate demand forecasts into actionable plans, highlighting gaps and proposing solutions Act as a go-to contact for KPI and performance queries across Customer Engineering Help optimise workload distribution to maintain service levels Produce and track key metrics that shape operational decision-making What we're looking for You'll bring: Strong analytical and data interpretation skills Confidence working with Excel and Microsoft Office tools A problem-solving mindset with the ability to turn insight into action Excellent communication skills and the ability to work with a range of stakeholders A proactive, curious approach - someone who asks "how can we improve this?" It would be great if you also have: Experience in a performance, planning or analyst role Knowledge of operational, supply chain, or service environments A degree in Business, Supply Chain or a related field Why join us? 25 days annual leave + bank holidays Private medical insurance Company pension scheme (7.5% matched) Completion bonus Staff discount on gas Access to a wide range of shopping discounts Hybrid working for better work-life balance Why this role stands out This isn't just reporting numbers-you'll play a key role in shaping how our operation runs , influencing decisions that improve both performance and customer outcomes.
Apr 15, 2026
Contractor
Customer Engineering Performance Analyst Tachbrook Park, Warwick12 month fixed term contract, Full-time, HybridSalary: up to £34,000 (Dependent on experience) We're looking for a data-driven and proactive analyst to join our team on a 12-month fixed-term contract. This is a fantastic opportunity to step into a role where your insights will directly influence how our Customer Engineering operation performs , helping us deliver a more efficient and seamless service to our customers. Working closely with the Billing & Performance Team Leader, you'll act as a key performance "gatekeeper" , ensuring our planning, forecasting and KPIs are accurate, meaningful, and drive real business improvements. If you enjoy turning data into action and want to see the tangible impact of your work, this role offers the perfect platform. What you'll be doing Own and update weekly capacity plans , identifying trends, risks and opportunities Analyse performance data and recommend practical improvements to efficiency and service delivery Support the development of forecasting models and reporting tools Translate demand forecasts into actionable plans, highlighting gaps and proposing solutions Act as a go-to contact for KPI and performance queries across Customer Engineering Help optimise workload distribution to maintain service levels Produce and track key metrics that shape operational decision-making What we're looking for You'll bring: Strong analytical and data interpretation skills Confidence working with Excel and Microsoft Office tools A problem-solving mindset with the ability to turn insight into action Excellent communication skills and the ability to work with a range of stakeholders A proactive, curious approach - someone who asks "how can we improve this?" It would be great if you also have: Experience in a performance, planning or analyst role Knowledge of operational, supply chain, or service environments A degree in Business, Supply Chain or a related field Why join us? 25 days annual leave + bank holidays Private medical insurance Company pension scheme (7.5% matched) Completion bonus Staff discount on gas Access to a wide range of shopping discounts Hybrid working for better work-life balance Why this role stands out This isn't just reporting numbers-you'll play a key role in shaping how our operation runs , influencing decisions that improve both performance and customer outcomes.
This rapidly expanding organisation is seeking a forward thinking, dynamic Solutions Delivery Manager to head up their team. The Solutions Delivery Manager is accountable for the coordinated, consistent, and high-quality delivery of all customer solutions across the business. Operating within the Operations function, the role translates strategic operational intent into structured, repeatable, and scalable delivery capability. The role leads the Solution Delivery function and ensures that technical solutions are designed, developed, integrated, tested, deployed, and handed over in a controlled, compliant, and commercially sound manner. It provides clarity and oversight across scope, cost, schedule, risk, and quality for all programmes, acting as the functional owner of delivery discipline, methodology, and standards. The Solutions Delivery Manager establishes and matures the systems, governance, tools, processes, training pathways, and capability frameworks that underpin effective solution delivery across the organisation. The role ensures consistent application of delivery frameworks such as AgilePM and DSDM, coordinates activity across Solution Delivery teams, and enables smooth handover between Business Development, Product, Engineering, and Operations. The Solution Delivery Manager oversees the whole portfolio of projects, managing prioritisation and resource conflict resolution, and provides longer-term planning to ensure resources are in place in time to deliver the pipeline of opportunities. This role combines leadership, operational control, and delivery excellence to ensure predictable, compliant, and commercially successful outcomes for customers and the business. Key job requirements and responsibilities: Functional Leadership of Solution Delivery Lead, manage, and develop the Solution Delivery function, including direct leadership of the TSDM team and cross-functional delivery teams across Product, Engineering, Field Service, Monitoring and Operations. Ensure consistent performance management, succession planning, and capability growth. Foster collaboration across Product, Engineering, Field Service, Monitoring, and IT Ensure alignment of Solution Delivery processes, systems and governance with The Group standards and business systems (TBS), embedding group requirements into local delivery practices where applicable. Delivery Governance and Standards Ensure highest standards of Health, Safety, Environment, Security, and Quality in solution delivery in line with applicable ISO and other relevant standards. Establish and own the Solution Delivery framework, tools, and methodology. Standardise project lifecycle governance from proposal through to handover. Ensure all projects follow defined processes including scope definition, risk management, quality management, financial control, and documentation. Implement consistent reporting covering scope, schedule, cost, risk, and forecast at completion. Programme and Project Oversight Provide oversight and assurance across all active delivery programmes. Manage prioritisation of projects, monitor dependencies, risks, and cross-project resource conflicts. Ensure delivery plans, Quality Management Plans, and acceptance criteria are clearly defined. Execute delivery projects. Handover from Delivery to Operations Financial and Commercial Control Support bid costing and commercial modelling. Monitor project performance to maintain accurate forecasting, cost tracking, and milestone billing controls, Manage performance of customer and supplier contracts, ensuring contractual compliance and alignment to SLAs Effectively manage changes to project scope, schedule, and budget, ensuring alignment with customer expectations and business objectives Identify cost optimisation and efficiency opportunities. Customer and Stakeholder Management Maintain oversight of key customer delivery relationships. Support TSDMs in complex stakeholder negotiations. Customer point of escalation for delivery projects Process Maturity and Capability Development Establish structured onboarding and training pathways for TSDMs and PMO staff. Develop delivery playbooks, templates, and process documentation. Improve design process maturity and integration with Product road-mapping. Drive continual improvement aligned to ISO9001 and operational compliance requirements. Technical and Solution Oversight Maintain sufficient technical understanding across software, sensor integration, infrastructure deployment, and system integration domains. Ensure solutions are fit-for-purpose, scalable, secure, and compliant. Provide escalation support on complex technical delivery challenges. Skills required Significant experience leading technical solution delivery of integrated hardware and software systems to external customers within a complex technology environment Experience leading Project Management Office within Agile and structured delivery frameworks such as AgilePM or DSDM Strong financial and commercial management capability within programme and project delivery, including cost control, forecasting, and risk management. Demonstrable experience establishing and maturing delivery frameworks, governance models, and operational processes in scaling organisations. Strong stakeholder management skills A structured, disciplined, and detail-oriented approach to delivery. The ability to lead with clarity and visible accountability, remaining calm and decisive in ambiguity. Eligibility to obtain and maintain UK security clearance. Willingness and ability to undertake international travel as required. Must have the right to work in the UK. Desirable AgilePM, PMP, or equivalent project or programme management qualification Experience operating in regulated, defence, critical infrastructure, or similarly controlled environments. Experience working within ISO-aligned environments, including audit readiness and compliance governance.
Apr 15, 2026
Full time
This rapidly expanding organisation is seeking a forward thinking, dynamic Solutions Delivery Manager to head up their team. The Solutions Delivery Manager is accountable for the coordinated, consistent, and high-quality delivery of all customer solutions across the business. Operating within the Operations function, the role translates strategic operational intent into structured, repeatable, and scalable delivery capability. The role leads the Solution Delivery function and ensures that technical solutions are designed, developed, integrated, tested, deployed, and handed over in a controlled, compliant, and commercially sound manner. It provides clarity and oversight across scope, cost, schedule, risk, and quality for all programmes, acting as the functional owner of delivery discipline, methodology, and standards. The Solutions Delivery Manager establishes and matures the systems, governance, tools, processes, training pathways, and capability frameworks that underpin effective solution delivery across the organisation. The role ensures consistent application of delivery frameworks such as AgilePM and DSDM, coordinates activity across Solution Delivery teams, and enables smooth handover between Business Development, Product, Engineering, and Operations. The Solution Delivery Manager oversees the whole portfolio of projects, managing prioritisation and resource conflict resolution, and provides longer-term planning to ensure resources are in place in time to deliver the pipeline of opportunities. This role combines leadership, operational control, and delivery excellence to ensure predictable, compliant, and commercially successful outcomes for customers and the business. Key job requirements and responsibilities: Functional Leadership of Solution Delivery Lead, manage, and develop the Solution Delivery function, including direct leadership of the TSDM team and cross-functional delivery teams across Product, Engineering, Field Service, Monitoring and Operations. Ensure consistent performance management, succession planning, and capability growth. Foster collaboration across Product, Engineering, Field Service, Monitoring, and IT Ensure alignment of Solution Delivery processes, systems and governance with The Group standards and business systems (TBS), embedding group requirements into local delivery practices where applicable. Delivery Governance and Standards Ensure highest standards of Health, Safety, Environment, Security, and Quality in solution delivery in line with applicable ISO and other relevant standards. Establish and own the Solution Delivery framework, tools, and methodology. Standardise project lifecycle governance from proposal through to handover. Ensure all projects follow defined processes including scope definition, risk management, quality management, financial control, and documentation. Implement consistent reporting covering scope, schedule, cost, risk, and forecast at completion. Programme and Project Oversight Provide oversight and assurance across all active delivery programmes. Manage prioritisation of projects, monitor dependencies, risks, and cross-project resource conflicts. Ensure delivery plans, Quality Management Plans, and acceptance criteria are clearly defined. Execute delivery projects. Handover from Delivery to Operations Financial and Commercial Control Support bid costing and commercial modelling. Monitor project performance to maintain accurate forecasting, cost tracking, and milestone billing controls, Manage performance of customer and supplier contracts, ensuring contractual compliance and alignment to SLAs Effectively manage changes to project scope, schedule, and budget, ensuring alignment with customer expectations and business objectives Identify cost optimisation and efficiency opportunities. Customer and Stakeholder Management Maintain oversight of key customer delivery relationships. Support TSDMs in complex stakeholder negotiations. Customer point of escalation for delivery projects Process Maturity and Capability Development Establish structured onboarding and training pathways for TSDMs and PMO staff. Develop delivery playbooks, templates, and process documentation. Improve design process maturity and integration with Product road-mapping. Drive continual improvement aligned to ISO9001 and operational compliance requirements. Technical and Solution Oversight Maintain sufficient technical understanding across software, sensor integration, infrastructure deployment, and system integration domains. Ensure solutions are fit-for-purpose, scalable, secure, and compliant. Provide escalation support on complex technical delivery challenges. Skills required Significant experience leading technical solution delivery of integrated hardware and software systems to external customers within a complex technology environment Experience leading Project Management Office within Agile and structured delivery frameworks such as AgilePM or DSDM Strong financial and commercial management capability within programme and project delivery, including cost control, forecasting, and risk management. Demonstrable experience establishing and maturing delivery frameworks, governance models, and operational processes in scaling organisations. Strong stakeholder management skills A structured, disciplined, and detail-oriented approach to delivery. The ability to lead with clarity and visible accountability, remaining calm and decisive in ambiguity. Eligibility to obtain and maintain UK security clearance. Willingness and ability to undertake international travel as required. Must have the right to work in the UK. Desirable AgilePM, PMP, or equivalent project or programme management qualification Experience operating in regulated, defence, critical infrastructure, or similarly controlled environments. Experience working within ISO-aligned environments, including audit readiness and compliance governance.
Ward Clerk & Reception Team Lead Spire Leicester Oadby Full Time Competitive Salary + Excellent Benefits Spire Leicester Hospital has an exciting opportunity for an experienced Ward Clerk & Reception Team Lead to join our team on a full-time, permanent basis. This is a key patient-facing leadership role, responsible for leading front-of-house services while ensuring every patient receives a seamless, professional, and welcoming experience. Key Responsibilities: Lead and manage the hospital reception team, ensuring consistently high standards of customer service Supervise day-to-day operations, including rota management, staffing levels, and performance support Deliver a warm, professional, and efficient front-of-house experience for all patients and visitors Oversee patient admissions and discharges, ensuring accuracy and compliance with hospital procedures Support inpatient and day-case bookings using hospital systems (e.g. SAP) Manage reception processes including billing, payment collection, and administration tasks Coordinate admission lists and liaise closely with clinical teams to support patient flow Oversee switchboard operations, ensuring all enquiries are handled promptly and professionally What We're Looking For: Proven experience in a reception or customer-facing role (healthcare experience desirable) Previous supervisory or team leadership experience Strong organisational skills with the ability to manage multiple priorities Excellent communication skills and a confident, professional telephone manner High attention to detail with a commitment to accuracy and confidentiality A proactive, patient-focused approach with a passion for delivering exceptional service Benefits: We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance Our Values: We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion. Keeping it simple Delivering on our promises Succeeding and celebrating together We commit to our employees' well-being through work life balance, on-going development, support and reward. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications. For us, it's more than just treating patients; it's about looking after people.
Apr 15, 2026
Full time
Ward Clerk & Reception Team Lead Spire Leicester Oadby Full Time Competitive Salary + Excellent Benefits Spire Leicester Hospital has an exciting opportunity for an experienced Ward Clerk & Reception Team Lead to join our team on a full-time, permanent basis. This is a key patient-facing leadership role, responsible for leading front-of-house services while ensuring every patient receives a seamless, professional, and welcoming experience. Key Responsibilities: Lead and manage the hospital reception team, ensuring consistently high standards of customer service Supervise day-to-day operations, including rota management, staffing levels, and performance support Deliver a warm, professional, and efficient front-of-house experience for all patients and visitors Oversee patient admissions and discharges, ensuring accuracy and compliance with hospital procedures Support inpatient and day-case bookings using hospital systems (e.g. SAP) Manage reception processes including billing, payment collection, and administration tasks Coordinate admission lists and liaise closely with clinical teams to support patient flow Oversee switchboard operations, ensuring all enquiries are handled promptly and professionally What We're Looking For: Proven experience in a reception or customer-facing role (healthcare experience desirable) Previous supervisory or team leadership experience Strong organisational skills with the ability to manage multiple priorities Excellent communication skills and a confident, professional telephone manner High attention to detail with a commitment to accuracy and confidentiality A proactive, patient-focused approach with a passion for delivering exceptional service Benefits: We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance Our Values: We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion. Keeping it simple Delivering on our promises Succeeding and celebrating together We commit to our employees' well-being through work life balance, on-going development, support and reward. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications. For us, it's more than just treating patients; it's about looking after people.
Finance Business Partner (FTC) Spider is advertising on behalf of an independent pension administration services company who is seeking a Finance Business Partner to join their office-based team in Milton Keynes, this role is offered on a full-time 6-month fixed-term contract (35hrs p/w). Fantastic company benefits include: Competitive Salary: £70,000 - £90,000 per annum (depending on experience) Holiday: 25 days annual leave Additional: Private Medical Insurance, Life Insurance, Sick Pay, Birthday Day Off About the role: As Finance Business Partner , you will act as the key financial link between UK Executive Team, Boards, and Group Finance in South Africa. You will lead UK business finance activities across financial planning, reporting, banking, customer pension finance operations, and financial control, ensuring robust governance, compliance, and commercial decision support. This is a full-time, office-based role working 35 hours per week, responsible for delivering accurate reporting, strong cashflow management, and high-quality financial insight to support executive and board-level decision making. Hybrid working may be considered for the right candidate, with a minimum of three days required in the office. Main Duties and Responsibilities: Act as the key UK link with Group Finance, ensuring alignment and consistent reporting Lead budgeting, forecasting, and financial planning processes Produce high-quality management information, reports, and board-level insight Manage cashflow, liquidity, banking arrangements, and working capital Oversee billing, revenue collection, and daily customer account reconciliations Ensure compliance with CASS, client money rules, and wider regulatory requirements Oversee pension-related financial operations including payments and contributions Support commercial decision-making through financial modelling and scenario analysis Monitor performance against budgets, providing variance analysis and recommendations Lead and develop finance teams while engaging with senior internal and external stakeholders About you: As Finance Business Partner , you will bring extensive experience in senior finance roles within financial services, ideally pensions or investment products, with a strong understanding of FCA regulations and CASS/client money rules. You will have a proven track record in financial leadership, planning, reporting, and control, with experience managing teams and engaging with senior stakeholders. You will be a qualified accountant (ACA, ACCA, CIMA preferred) or have at least 10 years experience in a senior financial controller role. Strong analytical ability, financial modelling expertise, commercial awareness, and excellent communication skills are essential, along with high attention to detail and the ability to manage complex financial operations. About them: This is a senior finance opportunity within an independent pension administration services company providing tailored solutions to help individuals manage their savings and retirement plans with confidence and control. The organisation is committed to strong financial governance, regulatory integrity, and delivering high-quality financial insight and reporting to support strategic decision-making across UK operations and Group Finance. If you have the relevant skills and experience for the Finance Business Partner role and would like to apply, please forward an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
Apr 14, 2026
Contractor
Finance Business Partner (FTC) Spider is advertising on behalf of an independent pension administration services company who is seeking a Finance Business Partner to join their office-based team in Milton Keynes, this role is offered on a full-time 6-month fixed-term contract (35hrs p/w). Fantastic company benefits include: Competitive Salary: £70,000 - £90,000 per annum (depending on experience) Holiday: 25 days annual leave Additional: Private Medical Insurance, Life Insurance, Sick Pay, Birthday Day Off About the role: As Finance Business Partner , you will act as the key financial link between UK Executive Team, Boards, and Group Finance in South Africa. You will lead UK business finance activities across financial planning, reporting, banking, customer pension finance operations, and financial control, ensuring robust governance, compliance, and commercial decision support. This is a full-time, office-based role working 35 hours per week, responsible for delivering accurate reporting, strong cashflow management, and high-quality financial insight to support executive and board-level decision making. Hybrid working may be considered for the right candidate, with a minimum of three days required in the office. Main Duties and Responsibilities: Act as the key UK link with Group Finance, ensuring alignment and consistent reporting Lead budgeting, forecasting, and financial planning processes Produce high-quality management information, reports, and board-level insight Manage cashflow, liquidity, banking arrangements, and working capital Oversee billing, revenue collection, and daily customer account reconciliations Ensure compliance with CASS, client money rules, and wider regulatory requirements Oversee pension-related financial operations including payments and contributions Support commercial decision-making through financial modelling and scenario analysis Monitor performance against budgets, providing variance analysis and recommendations Lead and develop finance teams while engaging with senior internal and external stakeholders About you: As Finance Business Partner , you will bring extensive experience in senior finance roles within financial services, ideally pensions or investment products, with a strong understanding of FCA regulations and CASS/client money rules. You will have a proven track record in financial leadership, planning, reporting, and control, with experience managing teams and engaging with senior stakeholders. You will be a qualified accountant (ACA, ACCA, CIMA preferred) or have at least 10 years experience in a senior financial controller role. Strong analytical ability, financial modelling expertise, commercial awareness, and excellent communication skills are essential, along with high attention to detail and the ability to manage complex financial operations. About them: This is a senior finance opportunity within an independent pension administration services company providing tailored solutions to help individuals manage their savings and retirement plans with confidence and control. The organisation is committed to strong financial governance, regulatory integrity, and delivering high-quality financial insight and reporting to support strategic decision-making across UK operations and Group Finance. If you have the relevant skills and experience for the Finance Business Partner role and would like to apply, please forward an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
Aspire Personnel Ltd
Great Linford, Buckinghamshire
Our client is an established telecoms provider with over 20 years of experience in installing business phone systems including VoIP phones, business mobiles and connectivity. Through continued growth they are looking to recruit an Operations Manager. Working alongside their Director you will be coordinating projects, building systems in the office, working occasionally on client sites for larger projects. ( people) You will be responsible from order to operations including delivery of the projects, ordering, PM with client throughout project to completion and handover to finance for final billing. Then ongoing wider support after with the client and teams, re training and issue resolution. Key Responsibilities Operational Leadership Lead and manage all operational activities across the business including service delivery, provisioning, customer onboarding, and operational support. Develop and implement operational strategies that support business growth and scalability. Establish clear operational KPIs and performance metrics to drive efficiency and accountability. End-to-End Service Delivery Oversee the full lifecycle of customer solutions from sales order acceptance through to delivery, installation, service activation, and ongoing contract support. Ensure telecoms services such as hosted telephony, VoIP, SIP, connectivity, and associated solutions are delivered on time and within scope. Monitor delivery pipelines and proactively address delays, risks, or operational bottlenecks. Customer Experience & Retention Ensure a high standard of customer onboarding and service implementation. Maintain strong operational communication with customers throughout delivery and support. Support customer retention by ensuring high-quality operational service and issue resolution. Supplier & Partner Management Manage relationships with telecoms carriers, technology vendors, and service partners. Ensure suppliers meet delivery timelines and service level commitments. Negotiate and manage operational performance expectations with third-party providers. Process Development & Continuous Improvement Design, implement, and optimise operational processes to support business efficiency and growth. Identify opportunities to improve order delivery times, provisioning accuracy, and service support. Introduce automation, systems, and reporting tools where appropriate. Team Leadership Build, lead, and develop the operations and service delivery team. Provide leadership, structure, and accountability across operational functions. Work closely with Sales, Technical, and Finance teams to ensure seamless internal collaboration. Risk, Compliance & Quality Assurance Ensure all operational activities meet telecoms regulatory requirements and company policies. Maintain accurate service documentation, provisioning records, and operational reporting. Monitor service performance and ensure operational risks are managed effectively. Key Skills & Experience Essential Senior operational management experience within telecommunications, managed services, or IT service delivery. Strong understanding of telecoms technologies such as VoIP, SIP, hosted telephony, broadband, leased lines, and number porting. Proven ability to manage service delivery pipelines and operational teams. Experience managing supplier relationships within telecoms or technology sectors. Strong commercial awareness and ability to align operations with business objectives. Desirable Experience scaling operations in a growing SME or technology business. Familiarity with telecoms provisioning platforms and carrier management systems. Experience implementing operational systems, workflow automation, or service management tools.
Apr 14, 2026
Full time
Our client is an established telecoms provider with over 20 years of experience in installing business phone systems including VoIP phones, business mobiles and connectivity. Through continued growth they are looking to recruit an Operations Manager. Working alongside their Director you will be coordinating projects, building systems in the office, working occasionally on client sites for larger projects. ( people) You will be responsible from order to operations including delivery of the projects, ordering, PM with client throughout project to completion and handover to finance for final billing. Then ongoing wider support after with the client and teams, re training and issue resolution. Key Responsibilities Operational Leadership Lead and manage all operational activities across the business including service delivery, provisioning, customer onboarding, and operational support. Develop and implement operational strategies that support business growth and scalability. Establish clear operational KPIs and performance metrics to drive efficiency and accountability. End-to-End Service Delivery Oversee the full lifecycle of customer solutions from sales order acceptance through to delivery, installation, service activation, and ongoing contract support. Ensure telecoms services such as hosted telephony, VoIP, SIP, connectivity, and associated solutions are delivered on time and within scope. Monitor delivery pipelines and proactively address delays, risks, or operational bottlenecks. Customer Experience & Retention Ensure a high standard of customer onboarding and service implementation. Maintain strong operational communication with customers throughout delivery and support. Support customer retention by ensuring high-quality operational service and issue resolution. Supplier & Partner Management Manage relationships with telecoms carriers, technology vendors, and service partners. Ensure suppliers meet delivery timelines and service level commitments. Negotiate and manage operational performance expectations with third-party providers. Process Development & Continuous Improvement Design, implement, and optimise operational processes to support business efficiency and growth. Identify opportunities to improve order delivery times, provisioning accuracy, and service support. Introduce automation, systems, and reporting tools where appropriate. Team Leadership Build, lead, and develop the operations and service delivery team. Provide leadership, structure, and accountability across operational functions. Work closely with Sales, Technical, and Finance teams to ensure seamless internal collaboration. Risk, Compliance & Quality Assurance Ensure all operational activities meet telecoms regulatory requirements and company policies. Maintain accurate service documentation, provisioning records, and operational reporting. Monitor service performance and ensure operational risks are managed effectively. Key Skills & Experience Essential Senior operational management experience within telecommunications, managed services, or IT service delivery. Strong understanding of telecoms technologies such as VoIP, SIP, hosted telephony, broadband, leased lines, and number porting. Proven ability to manage service delivery pipelines and operational teams. Experience managing supplier relationships within telecoms or technology sectors. Strong commercial awareness and ability to align operations with business objectives. Desirable Experience scaling operations in a growing SME or technology business. Familiarity with telecoms provisioning platforms and carrier management systems. Experience implementing operational systems, workflow automation, or service management tools.
Head of Outsourced Services Exeter, Brinkworth or Abercynon (Hybrid) £55,000 £60,000 + benefits We are working with a growing, private equity-backed technology business that delivers specialist data and processing solutions within a regulated environment. They are now seeking an experienced Head of Outsourced Services to lead and evolve a high-performing, multi-site operation. This is a fantastic opportunity to take ownership of a well-established outsourced services function of around 50 employees across processing and contact centre teams, driving performance, efficiency and continued growth. The Role You will take full responsibility for the outsourced services division, ensuring operational excellence, strong client relationships and commercial performance. You will lead across multiple areas including service delivery, customer implementation, contact centre operations and continuous improvement. Key Responsibilities Commercial & Sales Develop and maintain a compelling outsourced services proposition (including SLAs, pricing and benefits) Support bid activity and identify opportunities for growth and cross-sell Oversee billing, invoicing and commercial performance, ensuring profitability Maintain accurate customer records to support renewals and service reviews Implementation & Service Delivery Engage with clients during onboarding to ensure a smooth implementation Work closely with internal teams to deliver successful project go-lives Define and monitor performance metrics and reporting Operations & Processing Ensure clear contracts and expectations are in place for all clients Drive SLA performance, compliance and quality across processing teams Manage escalations and complex issues effectively Oversee supplier relationships relating to printing, scanning and operational systems Contact Centre Leadership Lead multi-site contact centre operations, ensuring service excellence Use data and insight to improve processes and reduce call volumes Support clients in enhancing self-service and digital engagement Manage third-party system providers and workforce planning Strategy & Leadership Own departmental P&L, identifying efficiencies and improvement opportunities Develop and coach leadership teams to enhance performance and capability Ensure regulatory and PCI compliance across the function Foster a positive, high-performance and proactive team culture About You Proven experience in an outsourcing or business services environment Strong understanding of operational delivery, SLAs and service optimisation Commercially astute with experience managing budgets and performance Skilled in data analysis, using insights to drive improvement Confident leader with excellent communication and stakeholder management skills Experience in contract management and working within regulated environments Exposure to AI or digital transformation in customer experience (desirable) What s on Offer Salary of £55,000 £60,000 (depending on experience) 25 days holiday + bank holidays Hybrid working across Exeter, Brinkworth or Abercynon The opportunity to shape and lead a critical function within a growing business
Apr 14, 2026
Full time
Head of Outsourced Services Exeter, Brinkworth or Abercynon (Hybrid) £55,000 £60,000 + benefits We are working with a growing, private equity-backed technology business that delivers specialist data and processing solutions within a regulated environment. They are now seeking an experienced Head of Outsourced Services to lead and evolve a high-performing, multi-site operation. This is a fantastic opportunity to take ownership of a well-established outsourced services function of around 50 employees across processing and contact centre teams, driving performance, efficiency and continued growth. The Role You will take full responsibility for the outsourced services division, ensuring operational excellence, strong client relationships and commercial performance. You will lead across multiple areas including service delivery, customer implementation, contact centre operations and continuous improvement. Key Responsibilities Commercial & Sales Develop and maintain a compelling outsourced services proposition (including SLAs, pricing and benefits) Support bid activity and identify opportunities for growth and cross-sell Oversee billing, invoicing and commercial performance, ensuring profitability Maintain accurate customer records to support renewals and service reviews Implementation & Service Delivery Engage with clients during onboarding to ensure a smooth implementation Work closely with internal teams to deliver successful project go-lives Define and monitor performance metrics and reporting Operations & Processing Ensure clear contracts and expectations are in place for all clients Drive SLA performance, compliance and quality across processing teams Manage escalations and complex issues effectively Oversee supplier relationships relating to printing, scanning and operational systems Contact Centre Leadership Lead multi-site contact centre operations, ensuring service excellence Use data and insight to improve processes and reduce call volumes Support clients in enhancing self-service and digital engagement Manage third-party system providers and workforce planning Strategy & Leadership Own departmental P&L, identifying efficiencies and improvement opportunities Develop and coach leadership teams to enhance performance and capability Ensure regulatory and PCI compliance across the function Foster a positive, high-performance and proactive team culture About You Proven experience in an outsourcing or business services environment Strong understanding of operational delivery, SLAs and service optimisation Commercially astute with experience managing budgets and performance Skilled in data analysis, using insights to drive improvement Confident leader with excellent communication and stakeholder management skills Experience in contract management and working within regulated environments Exposure to AI or digital transformation in customer experience (desirable) What s on Offer Salary of £55,000 £60,000 (depending on experience) 25 days holiday + bank holidays Hybrid working across Exeter, Brinkworth or Abercynon The opportunity to shape and lead a critical function within a growing business
Senior Marine Solicitor Job Type: Full-time Location: Plymouth Salary: Competitive Our client is seeking a senior qualified Marine Solicitor with around 4-5 years PQE experience to join their marine team. The successful candidate will handle their own caseload, promote the interests of the firm, and have the opportunity to progress to Legal Director level. Day-to-day of the role: Manage cases including strategy, accounts queries including billing, and all compliance aspects of the file. Provide first-class, focused legal advice and document drafting based on client instructions. Investigate, analyse, research, assess, and prosecute cases within operational and Solicitors Regulation Authority (SRA) guidelines, providing proactive solutions. Communicate effectively with all relevant stakeholders to maintain the highest standards of professionalism. Develop productive relationships with existing clients and establish new clients. Engage with internal and external networks as required and promote the interests of the firm. Manage relationships with suppliers to ensure effective case management. Address all client queries effectively, demonstrating commercial awareness, high levels of customer service, and empathy. Ensure compliance with the firm's internal procedures and all SRA and other regulatory requirements. Act as a role model and supervise junior team members to ensure growth and development of the team. Required Skills & Qualifications: Qualified as a Solicitor in England & Wales. Strong ability in legal research, drafting, and case management. Demonstrable negotiation skills and the ability to manage complex cases. Excellent communication skills and the ability to work effectively in both face-to-face and virtual environments. Proven leadership skills and the ability to mentor and develop junior team members. Strong networking and relationship management skills. Enthusiastic, self-motivated, and well-organised, with the ability to work autonomously. Willingness to embrace change and continuously develop professional skills. Benefits: Competitive salary and progression opportunities to Legal Director level. Opportunity to work within a dynamic and supportive team. Comprehensive training and development to support career progression. Other benefits to be discussed upon interview. To apply for this Solicitor position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
Apr 14, 2026
Full time
Senior Marine Solicitor Job Type: Full-time Location: Plymouth Salary: Competitive Our client is seeking a senior qualified Marine Solicitor with around 4-5 years PQE experience to join their marine team. The successful candidate will handle their own caseload, promote the interests of the firm, and have the opportunity to progress to Legal Director level. Day-to-day of the role: Manage cases including strategy, accounts queries including billing, and all compliance aspects of the file. Provide first-class, focused legal advice and document drafting based on client instructions. Investigate, analyse, research, assess, and prosecute cases within operational and Solicitors Regulation Authority (SRA) guidelines, providing proactive solutions. Communicate effectively with all relevant stakeholders to maintain the highest standards of professionalism. Develop productive relationships with existing clients and establish new clients. Engage with internal and external networks as required and promote the interests of the firm. Manage relationships with suppliers to ensure effective case management. Address all client queries effectively, demonstrating commercial awareness, high levels of customer service, and empathy. Ensure compliance with the firm's internal procedures and all SRA and other regulatory requirements. Act as a role model and supervise junior team members to ensure growth and development of the team. Required Skills & Qualifications: Qualified as a Solicitor in England & Wales. Strong ability in legal research, drafting, and case management. Demonstrable negotiation skills and the ability to manage complex cases. Excellent communication skills and the ability to work effectively in both face-to-face and virtual environments. Proven leadership skills and the ability to mentor and develop junior team members. Strong networking and relationship management skills. Enthusiastic, self-motivated, and well-organised, with the ability to work autonomously. Willingness to embrace change and continuously develop professional skills. Benefits: Competitive salary and progression opportunities to Legal Director level. Opportunity to work within a dynamic and supportive team. Comprehensive training and development to support career progression. Other benefits to be discussed upon interview. To apply for this Solicitor position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
Senior Project Manager - Customer Service & Case Management Transformation Location: Durrington, West Sussex Day Rate: £650-£750 per day (Inside IR35) Contract: 6 months initially, scope for up to 2 years - hybrid working arrangements Start Date: ASAP We are seeking an experienced Senior Project Manager to lead the delivery of major case management and customer service transformation programmes. This is a pivotal role focused on improving customer journeys, enhancing operational efficiency, and ensuring regulatory compliance through the implementation of modern case management platforms, workflow automation and data-driven service processes. The ideal candidate will have deep expertise in customer service transformation within regulated environments, strong leadership across business and technical teams, and a proven track record of delivering complex digital change programmes. Key Responsibilities Programme & Delivery Leadership Lead end-to-end delivery of case management transformation programmes, from discovery and requirements through to deployment, adoption and continuous improvement. Build and manage programme plans, budgets, risks, dependencies and governance frameworks. Ensure alignment with regulatory obligations (e.g., Ofwat commitments, GSS requirements) and wider customer experience strategies. Customer Service Transformation Oversee the design and implementation of customer workflows, interaction processes and service-level frameworks. Drive improvements across complaint handling, vulnerability management, billing enquiries, operational incidents and multi-channel customer interactions. Ensure solutions deliver consistent, transparent and auditable outcomes for customers. Technology & Systems Integration Manage delivery of case management platforms and integrations with CRM, billing, field operations, asset management and data analytics systems. Coordinate cross-functional teams across IT, Digital, Operations, Customer Service and external partners. Oversee testing cycles, data migration, UAT and go-live readiness activities. Stakeholder Engagement & Change Management Act as a key point of contact for senior leaders, operational teams, technology partners and regulatory stakeholders. Lead change management activities including comms, training and process redesign. Facilitate workshops, steering groups and governance forums to maintain momentum and alignment. Performance, Insight & Continuous Improvement Develop KPIs and reporting frameworks to track service performance, resolution efficiency, customer satisfaction and compliance. Ensure data accuracy, transparency and traceability within customer service processes. Support benefits realisation planning and drive measurable improvements in customer experience and operational efficiency. Skills & Experience Essential Extensive experience delivering customer service or case management transformation within utilities, public sector or regulated industries. Strong understanding of customer service operations, complaint handling and end-to-end case lifecycle management. Proven ability to manage multi-million-pound programmes with complex stakeholder environments. Experience in digital transformation, workflow automation and CRM/case management platforms. Excellent communication, facilitation and senior stakeholder management skills. Knowledge of project delivery methodologies (e.g., PRINCE2, Agile, MSP). Desirable Experience within the UK water industry and familiarity with Ofwat expectations. Knowledge of CRM and case management technologies such as Salesforce, Microsoft Dynamics or ServiceNow. Understanding of vulnerability strategies, customer segmentation and service assurance frameworks. Professional certifications (APM, PMP, MSP, etc.). Personal Attributes Customer-centric mindset with a passion for improving service delivery. Strong leadership presence and the ability to influence at all levels. Analytical, strategic thinker with the ability to translate insight into delivery. Collaborative, resilient and comfortable working in complex organisational environments. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Apr 14, 2026
Seasonal
Senior Project Manager - Customer Service & Case Management Transformation Location: Durrington, West Sussex Day Rate: £650-£750 per day (Inside IR35) Contract: 6 months initially, scope for up to 2 years - hybrid working arrangements Start Date: ASAP We are seeking an experienced Senior Project Manager to lead the delivery of major case management and customer service transformation programmes. This is a pivotal role focused on improving customer journeys, enhancing operational efficiency, and ensuring regulatory compliance through the implementation of modern case management platforms, workflow automation and data-driven service processes. The ideal candidate will have deep expertise in customer service transformation within regulated environments, strong leadership across business and technical teams, and a proven track record of delivering complex digital change programmes. Key Responsibilities Programme & Delivery Leadership Lead end-to-end delivery of case management transformation programmes, from discovery and requirements through to deployment, adoption and continuous improvement. Build and manage programme plans, budgets, risks, dependencies and governance frameworks. Ensure alignment with regulatory obligations (e.g., Ofwat commitments, GSS requirements) and wider customer experience strategies. Customer Service Transformation Oversee the design and implementation of customer workflows, interaction processes and service-level frameworks. Drive improvements across complaint handling, vulnerability management, billing enquiries, operational incidents and multi-channel customer interactions. Ensure solutions deliver consistent, transparent and auditable outcomes for customers. Technology & Systems Integration Manage delivery of case management platforms and integrations with CRM, billing, field operations, asset management and data analytics systems. Coordinate cross-functional teams across IT, Digital, Operations, Customer Service and external partners. Oversee testing cycles, data migration, UAT and go-live readiness activities. Stakeholder Engagement & Change Management Act as a key point of contact for senior leaders, operational teams, technology partners and regulatory stakeholders. Lead change management activities including comms, training and process redesign. Facilitate workshops, steering groups and governance forums to maintain momentum and alignment. Performance, Insight & Continuous Improvement Develop KPIs and reporting frameworks to track service performance, resolution efficiency, customer satisfaction and compliance. Ensure data accuracy, transparency and traceability within customer service processes. Support benefits realisation planning and drive measurable improvements in customer experience and operational efficiency. Skills & Experience Essential Extensive experience delivering customer service or case management transformation within utilities, public sector or regulated industries. Strong understanding of customer service operations, complaint handling and end-to-end case lifecycle management. Proven ability to manage multi-million-pound programmes with complex stakeholder environments. Experience in digital transformation, workflow automation and CRM/case management platforms. Excellent communication, facilitation and senior stakeholder management skills. Knowledge of project delivery methodologies (e.g., PRINCE2, Agile, MSP). Desirable Experience within the UK water industry and familiarity with Ofwat expectations. Knowledge of CRM and case management technologies such as Salesforce, Microsoft Dynamics or ServiceNow. Understanding of vulnerability strategies, customer segmentation and service assurance frameworks. Professional certifications (APM, PMP, MSP, etc.). Personal Attributes Customer-centric mindset with a passion for improving service delivery. Strong leadership presence and the ability to influence at all levels. Analytical, strategic thinker with the ability to translate insight into delivery. Collaborative, resilient and comfortable working in complex organisational environments. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
360 RECRUITERS READY TO EARN WHAT YOU RE REALLY WORTH? If you re a confident, billing 360 recruiter who knows you could (and should) be earning a lot more , this is your sign. Recruited UK is expanding and we re looking for ambitious 360 recruiters to join our 5-star branded business on a self-employed, business-within-a-business model . Why work employed, earning capped commission, and building someone else s dream When could you build your own income stream with the backing of an established brand? Why Join Recruited UK? At Recruited UK , you get the freedom of running your own desk without the risk, cost, or headaches of setting up alone. We provide: Full database access Premium search engines All advertising covered Complete back-office support Senior administrator handling GDPR & legal compliance 5-star branded company backing Incredible team environment & leadership support You focus on what you do best: Winning business. Filling roles. Billing big. We take care of the rest. The Earnings Potential? This isn t on target earnings. This is real potential. If you re confident in your abilities, there s a genuine opportunity to earn £80K+ per year and for top billers, potentially 3x what you d earn in a typical employed role . No caps. No glass ceilings. No being held back. Just high commission, high reward. Who We re Looking For Experienced 360 recruiter, self-motivated & commercially driven Confident in winning and developing business Hungry to earn more Customer Service focused Due to the high volume of applications Recruited UK receives, we will make every effort to respond with feedback, although this is not always possible. If you have not been contacted within 5 days, unfortunately, you have not been successful on this occasion, but we may keep your details on file and contact you about future opportunities. If you feel you match the criteria above, please apply.
Apr 14, 2026
Full time
360 RECRUITERS READY TO EARN WHAT YOU RE REALLY WORTH? If you re a confident, billing 360 recruiter who knows you could (and should) be earning a lot more , this is your sign. Recruited UK is expanding and we re looking for ambitious 360 recruiters to join our 5-star branded business on a self-employed, business-within-a-business model . Why work employed, earning capped commission, and building someone else s dream When could you build your own income stream with the backing of an established brand? Why Join Recruited UK? At Recruited UK , you get the freedom of running your own desk without the risk, cost, or headaches of setting up alone. We provide: Full database access Premium search engines All advertising covered Complete back-office support Senior administrator handling GDPR & legal compliance 5-star branded company backing Incredible team environment & leadership support You focus on what you do best: Winning business. Filling roles. Billing big. We take care of the rest. The Earnings Potential? This isn t on target earnings. This is real potential. If you re confident in your abilities, there s a genuine opportunity to earn £80K+ per year and for top billers, potentially 3x what you d earn in a typical employed role . No caps. No glass ceilings. No being held back. Just high commission, high reward. Who We re Looking For Experienced 360 recruiter, self-motivated & commercially driven Confident in winning and developing business Hungry to earn more Customer Service focused Due to the high volume of applications Recruited UK receives, we will make every effort to respond with feedback, although this is not always possible. If you have not been contacted within 5 days, unfortunately, you have not been successful on this occasion, but we may keep your details on file and contact you about future opportunities. If you feel you match the criteria above, please apply.
Qualified Accountant (ACCA / ACA) Location: Sale (100% Office-Based) Acting Agency: Imperium Financial Recruitment Imperium Financial Recruitment is delighted to be representing a well-established and respected firm of Chartered Accountants in Sale, who are seeking a qualified ACCA or ICAEW (ACA) Accountant to join their growing team. This role is fully office-based, and while full-time hours are preferred, part-time or flexitime arrangements will also be considered. Key Responsibilities You will support the team across a broad range of duties, including: Preparation of incorporated and unincorporated accounts Preparation of personal tax computations and returns Preparation of corporation tax computations and returns Preparation of VAT returns Supervision of monthly payrolls and CIS returns Oversight of bookkeeping tasks and preparation of prime records Training and mentoring junior staff, providing technical guidance and support Assisting with monitoring client deadlines, staff workloads, and customer billing What's on Offer You will benefit from a supportive and development-focused working environment, with: Salary: £40,000-£50,000 per annum (pro rata), dependent on experience Paid professional membership subscriptions Fully funded CPD through a third-party training provider Ongoing in-house training to develop soft skills Structured development and leadership training Support towards Practising Certificate Development if required Minimum 28 days holiday including Bank Holidays Auto-enrolment pension scheme About the Firm This long-established firm has been serving a wide range of clients across the North West for over 30 years and is highly regarded for the quality of its services. The practice is an ACCA Approved Employer with Platinum ranking for Trainee Development, and is also approved for Practising Certificate Development and Professional Development pathways. Candidate Requirements The ideal candidate will: Be a qualified ACCA or ACA accountant with experience in a practice environment Be highly motivated and committed to delivering high-quality work Demonstrate strong written and verbal communication skills Show adaptability, reliability, punctuality, and professionalism Maintain a positive and proactive approach within a team environment
Apr 13, 2026
Full time
Qualified Accountant (ACCA / ACA) Location: Sale (100% Office-Based) Acting Agency: Imperium Financial Recruitment Imperium Financial Recruitment is delighted to be representing a well-established and respected firm of Chartered Accountants in Sale, who are seeking a qualified ACCA or ICAEW (ACA) Accountant to join their growing team. This role is fully office-based, and while full-time hours are preferred, part-time or flexitime arrangements will also be considered. Key Responsibilities You will support the team across a broad range of duties, including: Preparation of incorporated and unincorporated accounts Preparation of personal tax computations and returns Preparation of corporation tax computations and returns Preparation of VAT returns Supervision of monthly payrolls and CIS returns Oversight of bookkeeping tasks and preparation of prime records Training and mentoring junior staff, providing technical guidance and support Assisting with monitoring client deadlines, staff workloads, and customer billing What's on Offer You will benefit from a supportive and development-focused working environment, with: Salary: £40,000-£50,000 per annum (pro rata), dependent on experience Paid professional membership subscriptions Fully funded CPD through a third-party training provider Ongoing in-house training to develop soft skills Structured development and leadership training Support towards Practising Certificate Development if required Minimum 28 days holiday including Bank Holidays Auto-enrolment pension scheme About the Firm This long-established firm has been serving a wide range of clients across the North West for over 30 years and is highly regarded for the quality of its services. The practice is an ACCA Approved Employer with Platinum ranking for Trainee Development, and is also approved for Practising Certificate Development and Professional Development pathways. Candidate Requirements The ideal candidate will: Be a qualified ACCA or ACA accountant with experience in a practice environment Be highly motivated and committed to delivering high-quality work Demonstrate strong written and verbal communication skills Show adaptability, reliability, punctuality, and professionalism Maintain a positive and proactive approach within a team environment
Exciting opportunity for an Credit Controller: B2B Debt Collection to join this global Energy company. This is an exciting time to join this world-leading Energy company as it evolves from a traditional Oil & Gas enterprise into a future-focused Energy leader. This transformation includes the establishment of a highly successful new Power Trading desk within the Energy Trading team and ventures into cutting-edge solutions that address the evolving demands of the Energy sector. These initiatives include advanced Gas infrastructure, LNG technology, effective Energy Storage systems and Green Energy solutions. These innovations create opportunities for exceptionally talented individuals to contribute to the success of this evolution, working alongside some of the industry's top professionals and leveraging the very latest technology. This is a great opportunity to join the Customer Operations team and work as a Credit Controller for our industrial, commercial, small, and micro business customers. Reporting into the Cash and Collections Manager, you will be responsible for supporting our business' aim to improve our bad debt exposure and achieve collections targets. Your main accountabilities will include: Maximising collections performance through high volume outbound and inbound contact - by phone and email channels Delivering strong collections performance for nominated accounts, to reduce and maintain the aged debt position Performing account, billing, and payment reviews to enable collection or corrective activity Working effectively with customers to reduce debt in a timely manner to meet agreed targets Resolving queries, ensuring they are managed efficiently within SLAs to obtain payment from customers Engaging with other business areas for support where appropriate to maximise timely dispute resolution Conducting Land Registry & other investigative searches to establish liability and manage accounts through to resolution Mitigating credit risk and escalate as appropriate to the Cash & Collections Manager Conducting ad hoc tasks to achieve monthly collection targets What we need from you Experience of B2B debt collection techniques Commercial Utility (Gas/Electricity) experience is desirable Good attention to detail, accuracy, and problem-solving skills Excellent telephone manner, coupled with great interpersonal skills Ability to make decisions and perform well under pressure High-level of commercial awareness Highly driven with effective time management skills Ability to self-manage and take ownership Experience in managing high volume collections Excellent negotiation and communication skills A positive attitude with a desire to learn and develop skills A positive, enthusiastic team player with a flexible approach to daily tasks This needs combining with a positive attitude and an ability to work within a large, globally dispersed project team in a multi-cultural environment. You also need to be a self-starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely. We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age. With a focus within Energy Trading, Oil & Gas, Financial Markets and Commodities, we offer a transparent Recruitment Service that has proven to be reliable and effective for over 40 years. We are ISO accredited and proud of our excellent TrustPilot Reviews. Your search for a New Contract Assignment or for a New Permanent Job will be in safe hands with Eaglecliff Recruitment. Please telephone for an immediate response or email your CV for a quick response. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing.
Apr 13, 2026
Full time
Exciting opportunity for an Credit Controller: B2B Debt Collection to join this global Energy company. This is an exciting time to join this world-leading Energy company as it evolves from a traditional Oil & Gas enterprise into a future-focused Energy leader. This transformation includes the establishment of a highly successful new Power Trading desk within the Energy Trading team and ventures into cutting-edge solutions that address the evolving demands of the Energy sector. These initiatives include advanced Gas infrastructure, LNG technology, effective Energy Storage systems and Green Energy solutions. These innovations create opportunities for exceptionally talented individuals to contribute to the success of this evolution, working alongside some of the industry's top professionals and leveraging the very latest technology. This is a great opportunity to join the Customer Operations team and work as a Credit Controller for our industrial, commercial, small, and micro business customers. Reporting into the Cash and Collections Manager, you will be responsible for supporting our business' aim to improve our bad debt exposure and achieve collections targets. Your main accountabilities will include: Maximising collections performance through high volume outbound and inbound contact - by phone and email channels Delivering strong collections performance for nominated accounts, to reduce and maintain the aged debt position Performing account, billing, and payment reviews to enable collection or corrective activity Working effectively with customers to reduce debt in a timely manner to meet agreed targets Resolving queries, ensuring they are managed efficiently within SLAs to obtain payment from customers Engaging with other business areas for support where appropriate to maximise timely dispute resolution Conducting Land Registry & other investigative searches to establish liability and manage accounts through to resolution Mitigating credit risk and escalate as appropriate to the Cash & Collections Manager Conducting ad hoc tasks to achieve monthly collection targets What we need from you Experience of B2B debt collection techniques Commercial Utility (Gas/Electricity) experience is desirable Good attention to detail, accuracy, and problem-solving skills Excellent telephone manner, coupled with great interpersonal skills Ability to make decisions and perform well under pressure High-level of commercial awareness Highly driven with effective time management skills Ability to self-manage and take ownership Experience in managing high volume collections Excellent negotiation and communication skills A positive attitude with a desire to learn and develop skills A positive, enthusiastic team player with a flexible approach to daily tasks This needs combining with a positive attitude and an ability to work within a large, globally dispersed project team in a multi-cultural environment. You also need to be a self-starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely. We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age. With a focus within Energy Trading, Oil & Gas, Financial Markets and Commodities, we offer a transparent Recruitment Service that has proven to be reliable and effective for over 40 years. We are ISO accredited and proud of our excellent TrustPilot Reviews. Your search for a New Contract Assignment or for a New Permanent Job will be in safe hands with Eaglecliff Recruitment. Please telephone for an immediate response or email your CV for a quick response. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing.
