Customer experience Advisor Chandlers ford Competitive salary Dynamite Recruitment is working in partnership with a leading Fire and Security business which is growing rapidly- currently they have over 800 staff nationwide They have a track record of providing fantastic opportunities to candidates throughout the country. Due to their expanding team and client base, they are now seeking a Customer experience advisor Your responsibilities: To deal with all escalated complaints and escalated retentions opportunities that come into the customer service team, assisting Customer Service Advisors, being a source of experience and support, doing this all within the timescale agreed in our Service Level Agreements (SLA's). Ensure all complaints and retentions are closed down correctly as per the process. To manage the customer experience mailbox as part of a team. Ensure the data in Microsoft Dynamics NAV (NAV) is updated in order to resolve your complaint/retention, speaking to the CST Data & Onboarding Team where needed. To send the customer satisfaction survey on a weekly basis and ensure the report is pulled monthly and cascade to key stakeholders. To make outbound customer care calls to obtain real life information from our customers on our service delivery, ensuring any issues are resolved either at the point of call or as soon as reasonably practicable. Contact customers who have completed the survey whether their response be positive or negative. Complete the customer satisfaction survey KPI's on a monthly basis. Send monthly complaints data to relevant managerial departments to highlight trends and allow for business improvement. Highlight to stakeholders any worrying trends or issues that will affect our customers or the business objectives. To introduce our customers to other products and services we offer and therefore increase sales. To have a good understanding of Fire & Security Products to assist in the management of the account, your commerciality, and positive views the customer has about Churches. To answer the phone to assist with overflow calls from the wider Customer Service team in the event of catastrophic staffing issues or a business continuity event. Assist in audits ensuring the company maintains existing accreditations and to support the attainment of aspiring accreditations. To utilise your calendar to manage your day and tasks. To have excellent liaison and communication to all customers and departments. Please apply or contact Diane on (url removed)
Apr 16, 2026
Full time
Customer experience Advisor Chandlers ford Competitive salary Dynamite Recruitment is working in partnership with a leading Fire and Security business which is growing rapidly- currently they have over 800 staff nationwide They have a track record of providing fantastic opportunities to candidates throughout the country. Due to their expanding team and client base, they are now seeking a Customer experience advisor Your responsibilities: To deal with all escalated complaints and escalated retentions opportunities that come into the customer service team, assisting Customer Service Advisors, being a source of experience and support, doing this all within the timescale agreed in our Service Level Agreements (SLA's). Ensure all complaints and retentions are closed down correctly as per the process. To manage the customer experience mailbox as part of a team. Ensure the data in Microsoft Dynamics NAV (NAV) is updated in order to resolve your complaint/retention, speaking to the CST Data & Onboarding Team where needed. To send the customer satisfaction survey on a weekly basis and ensure the report is pulled monthly and cascade to key stakeholders. To make outbound customer care calls to obtain real life information from our customers on our service delivery, ensuring any issues are resolved either at the point of call or as soon as reasonably practicable. Contact customers who have completed the survey whether their response be positive or negative. Complete the customer satisfaction survey KPI's on a monthly basis. Send monthly complaints data to relevant managerial departments to highlight trends and allow for business improvement. Highlight to stakeholders any worrying trends or issues that will affect our customers or the business objectives. To introduce our customers to other products and services we offer and therefore increase sales. To have a good understanding of Fire & Security Products to assist in the management of the account, your commerciality, and positive views the customer has about Churches. To answer the phone to assist with overflow calls from the wider Customer Service team in the event of catastrophic staffing issues or a business continuity event. Assist in audits ensuring the company maintains existing accreditations and to support the attainment of aspiring accreditations. To utilise your calendar to manage your day and tasks. To have excellent liaison and communication to all customers and departments. Please apply or contact Diane on (url removed)
Are you an Commercial Account Handler looking for your next opportunity where you can develop the classes you work with? Our client, a reputable and independently run insurance broker in Manchester, is seeking a skilled professional to join their dedicated team. With over 30 years of steady growth, the company is known for its reliable and personal service. This role offers a competitive salary ranging from 36,000 - 45,000. You'll be joining a collaborative and supportive team environment where long-term relationships and professionalism are highly valued. Our client is a well-established insurance brokerage with a history dating back to 1971. They specialise in providing independent advice and insurance solutions to a diverse range of clients, from enterprises to sole traders. The company's ethos is built on delivering the best possible cover and maintaining strong client relationships through personal service. The Commercial Account Handler will: Be upskilled to manage a portfolio of commercial clients with premiums ranging from 3,000 to 25,000+ Handle renewals, mid-term adjustments, and policy administration using Acturis. Work with a cross-class book including property owners, mini fleet, and liabilities. Manage own client relationships within the existing book of business. Provide professional advice and tailored solutions to clients. Liaise with insurers to negotiate competitive terms. Support Account Executives and maintain excellent client retention. Package and Benefits: For the Commercial Account Handler role, the package includes: Annual salary of 38,000 - 45,000 Free parking. Fantastic modern office in a great location. Great atmosphere and feel, in a truly independent broker. Pension. Hybrid working. The ideal Commercial Account Handler will have: Ideally at least 3 years broking experience (although willing to look outside of this) Previously used Acturis. A solid understanding of core commercial classes such as property, liability, and motor/fleet. Strong communication and organisational skills with a calm, professional manner. A team-oriented approach, valuing consistency and quality service. If you're experienced in roles such as Insurance Account Manager, Commercial Insurance Broker, Client Account Executive, Risk Advisor, or Insurance Consultant, this Commercial Account Handler position might be perfect for you. Your expertise could make a significant impact in this well-respected brokerage. Ready to take the next step in your career? Apply now to become a Commercial Account Handler and join a team that values your expertise and offers room for growth. This is your chance to be part of a company making a real difference in the insurance industry. AW_FIN
Apr 16, 2026
Full time
Are you an Commercial Account Handler looking for your next opportunity where you can develop the classes you work with? Our client, a reputable and independently run insurance broker in Manchester, is seeking a skilled professional to join their dedicated team. With over 30 years of steady growth, the company is known for its reliable and personal service. This role offers a competitive salary ranging from 36,000 - 45,000. You'll be joining a collaborative and supportive team environment where long-term relationships and professionalism are highly valued. Our client is a well-established insurance brokerage with a history dating back to 1971. They specialise in providing independent advice and insurance solutions to a diverse range of clients, from enterprises to sole traders. The company's ethos is built on delivering the best possible cover and maintaining strong client relationships through personal service. The Commercial Account Handler will: Be upskilled to manage a portfolio of commercial clients with premiums ranging from 3,000 to 25,000+ Handle renewals, mid-term adjustments, and policy administration using Acturis. Work with a cross-class book including property owners, mini fleet, and liabilities. Manage own client relationships within the existing book of business. Provide professional advice and tailored solutions to clients. Liaise with insurers to negotiate competitive terms. Support Account Executives and maintain excellent client retention. Package and Benefits: For the Commercial Account Handler role, the package includes: Annual salary of 38,000 - 45,000 Free parking. Fantastic modern office in a great location. Great atmosphere and feel, in a truly independent broker. Pension. Hybrid working. The ideal Commercial Account Handler will have: Ideally at least 3 years broking experience (although willing to look outside of this) Previously used Acturis. A solid understanding of core commercial classes such as property, liability, and motor/fleet. Strong communication and organisational skills with a calm, professional manner. A team-oriented approach, valuing consistency and quality service. If you're experienced in roles such as Insurance Account Manager, Commercial Insurance Broker, Client Account Executive, Risk Advisor, or Insurance Consultant, this Commercial Account Handler position might be perfect for you. Your expertise could make a significant impact in this well-respected brokerage. Ready to take the next step in your career? Apply now to become a Commercial Account Handler and join a team that values your expertise and offers room for growth. This is your chance to be part of a company making a real difference in the insurance industry. AW_FIN
Claims Handler Manchester City Centre (Office-based) 28,750 + monthly bonus - OTE circa 45k Flexible Monday-Sunday (rota basis) Contract: Permanent MPJ Recruitment are proud to be working with a leading motor claims management company based in Manchester City Centre. The business delivers end-to-end claims handling services for insurers, brokers and private motorists, with a strong focus on efficiency and customer experience. The Role As an FNOL Claims Handler, you will be the first point of contact for customers reporting motor claims. You'll manage claims efficiently while identifying opportunities to promote repair and related services, supporting both customer outcomes and business performance. Key Responsibilities Handle First Notification of Loss (FNOL) calls from customers and partners Convert inbound claims into repair and additional service opportunities Deliver a high-quality, customer-focused claims journey Provide clear updates and build trust with customers during stressful situations Meet individual and team KPIs, including conversion and revenue targets Ensure accuracy, compliance and adherence to FCA and GDPR standards Skills & Experience Previous experience in motor claims or a sales-driven environment Strong communication, negotiation and influencing skills Commercial awareness with a results-focused mindset Ability to manage multiple cases in a fast-paced setting High attention to detail and a customer-centric approach Desirable Experience within accident management Knowledge of credit hire, engineering or third-party capture Proven success in a target-driven or conversion-focused role What's on Offer 33 days' holiday (including bank holidays) Your birthday off Discounts on gyms, shopping, holidays and more Dress-down Fridays Regular social events and team activities We'd love to hear from you if you have experience as a Sales Advisor, Sales Executive, Business Development Executive, Sales Development Representative, Claims Handler, FNOL Advisor, Motor Claims Handler, Insurance Claims Advisor or similar. Apply now to take the next step in your claims career with a forward-thinking and growing organisation.
Apr 16, 2026
Full time
Claims Handler Manchester City Centre (Office-based) 28,750 + monthly bonus - OTE circa 45k Flexible Monday-Sunday (rota basis) Contract: Permanent MPJ Recruitment are proud to be working with a leading motor claims management company based in Manchester City Centre. The business delivers end-to-end claims handling services for insurers, brokers and private motorists, with a strong focus on efficiency and customer experience. The Role As an FNOL Claims Handler, you will be the first point of contact for customers reporting motor claims. You'll manage claims efficiently while identifying opportunities to promote repair and related services, supporting both customer outcomes and business performance. Key Responsibilities Handle First Notification of Loss (FNOL) calls from customers and partners Convert inbound claims into repair and additional service opportunities Deliver a high-quality, customer-focused claims journey Provide clear updates and build trust with customers during stressful situations Meet individual and team KPIs, including conversion and revenue targets Ensure accuracy, compliance and adherence to FCA and GDPR standards Skills & Experience Previous experience in motor claims or a sales-driven environment Strong communication, negotiation and influencing skills Commercial awareness with a results-focused mindset Ability to manage multiple cases in a fast-paced setting High attention to detail and a customer-centric approach Desirable Experience within accident management Knowledge of credit hire, engineering or third-party capture Proven success in a target-driven or conversion-focused role What's on Offer 33 days' holiday (including bank holidays) Your birthday off Discounts on gyms, shopping, holidays and more Dress-down Fridays Regular social events and team activities We'd love to hear from you if you have experience as a Sales Advisor, Sales Executive, Business Development Executive, Sales Development Representative, Claims Handler, FNOL Advisor, Motor Claims Handler, Insurance Claims Advisor or similar. Apply now to take the next step in your claims career with a forward-thinking and growing organisation.
We have an opportunity for a talented Senior Property Claims Handler to join a highly successful Commercial Claims team in Manchester. You ll work alongside designated adjusters to achieve successful conclusion of allocated claims. The role is a technical assistant role, designed to support the adjuster s work throughout the handling of these claims. As a senior handler, you ll also be responsible for managing other claims technicians, helping run the office and general support to the region. We are looking for someone with proven experience in commercial property claims, an understanding of material damage and business interruption, and excellent operational, analytical and negotiation skills. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/ (url removed) Job Ref: CD-172. JA Ref:(phone number removed). For all other vacancies, take a look at our website - (url removed)
Apr 15, 2026
Full time
We have an opportunity for a talented Senior Property Claims Handler to join a highly successful Commercial Claims team in Manchester. You ll work alongside designated adjusters to achieve successful conclusion of allocated claims. The role is a technical assistant role, designed to support the adjuster s work throughout the handling of these claims. As a senior handler, you ll also be responsible for managing other claims technicians, helping run the office and general support to the region. We are looking for someone with proven experience in commercial property claims, an understanding of material damage and business interruption, and excellent operational, analytical and negotiation skills. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/ (url removed) Job Ref: CD-172. JA Ref:(phone number removed). For all other vacancies, take a look at our website - (url removed)
We have a great opportunity now available to join a growing Insurance Broker, in Croydon. This broker is growth focussed and expanding rapidly, and are now seeking an experienced broking professional to join them to take on an exciting opportunity for a hands-on Office Manager to lead and support their high-performing commercial insurance teams. The role is ideal for a current team leader or experienced commercial account handler looking to step up into a leadership and operations-focused role, driving team performance while remaining client-centric. They handle SME business here, so it is faced paced, and high-volume business your teams will be dealing with. They are looking to speak to you if you have commercial insurance sales experience (ideally dealing with SME products), with some management experience and if you hold the Cert CII that would be great (though not essential) and if you have Acturis experience then even better! This role would suit you if you are currently a team leader looking to take the next step your career, or perhaps a Senior Account Handler who has managed a team or looking to step into a management role. You will be responsible for looking after the telephony teams aligned to the Croydon office here The Sales team currently have 6 people (3 Croydon sales, 1 Croydon development manager and 2 based in Scotland too) and the Existing Business team have 7 people (1 Croydon Team Leader, 4 Croydon account handlers, 1 based in the Midlands and 1 based in Scotland). As such you will probably need to be more hands on with Sales team as there is no Team Leader, and the existing business Team Leader will do a lot of initial admin for their team, but you will have overall responsibility for both. The role will also include duties such as managing figures, quotes, leads, audits, training, insurer training, some HR assistance and 121s They offer hybrid working with office days being Monday, Wednesday and Friday. Salary on offer is £45-60k, depending on experience. Benefits include 25 days annual leave and an 8% non-contributory pension If you would like to find out more about this role, please contact Kieran at CKB Recruitment.
Apr 15, 2026
Full time
We have a great opportunity now available to join a growing Insurance Broker, in Croydon. This broker is growth focussed and expanding rapidly, and are now seeking an experienced broking professional to join them to take on an exciting opportunity for a hands-on Office Manager to lead and support their high-performing commercial insurance teams. The role is ideal for a current team leader or experienced commercial account handler looking to step up into a leadership and operations-focused role, driving team performance while remaining client-centric. They handle SME business here, so it is faced paced, and high-volume business your teams will be dealing with. They are looking to speak to you if you have commercial insurance sales experience (ideally dealing with SME products), with some management experience and if you hold the Cert CII that would be great (though not essential) and if you have Acturis experience then even better! This role would suit you if you are currently a team leader looking to take the next step your career, or perhaps a Senior Account Handler who has managed a team or looking to step into a management role. You will be responsible for looking after the telephony teams aligned to the Croydon office here The Sales team currently have 6 people (3 Croydon sales, 1 Croydon development manager and 2 based in Scotland too) and the Existing Business team have 7 people (1 Croydon Team Leader, 4 Croydon account handlers, 1 based in the Midlands and 1 based in Scotland). As such you will probably need to be more hands on with Sales team as there is no Team Leader, and the existing business Team Leader will do a lot of initial admin for their team, but you will have overall responsibility for both. The role will also include duties such as managing figures, quotes, leads, audits, training, insurer training, some HR assistance and 121s They offer hybrid working with office days being Monday, Wednesday and Friday. Salary on offer is £45-60k, depending on experience. Benefits include 25 days annual leave and an 8% non-contributory pension If you would like to find out more about this role, please contact Kieran at CKB Recruitment.
Bell Cornwall Recruitment
Sutton Coldfield, West Midlands
Insurance Account Handler Ref: BCR/JP/31810c 24,000 - 35,000 (depending on experience) Sutton Coldfield Bell Cornwall Recruitment is delighted to be working with a well-established insurance firm in Sutton Coldfield, currently looking to expand its team with an experienced Commercial Insurance Account Handler. Insurance Account Handler Responsibilities: Oversee the servicing and renewal of commercial insurance policies, while responding to client queries. Produce and issue accurate insurance documentation. Liaise with insurers to secure quotes and negotiate favourable terms. Keep client records up to date, ensuring full compliance with regulatory requirements. Support Account Executives with proposals and ongoing account management tasks. The ideal candidate will have: Proven experience managing commercial insurance policies. Strong knowledge of FCA regulations and compliance standards. Proficient in Microsoft Office and relevant industry systems. Excellent communication and relationship-building skills. Highly organised with strong attention to detail. If you're a skilled Insurance Account Handler within the commercial area and are ready for a new opportunity, we'd love to hear from you! Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Apr 15, 2026
Full time
Insurance Account Handler Ref: BCR/JP/31810c 24,000 - 35,000 (depending on experience) Sutton Coldfield Bell Cornwall Recruitment is delighted to be working with a well-established insurance firm in Sutton Coldfield, currently looking to expand its team with an experienced Commercial Insurance Account Handler. Insurance Account Handler Responsibilities: Oversee the servicing and renewal of commercial insurance policies, while responding to client queries. Produce and issue accurate insurance documentation. Liaise with insurers to secure quotes and negotiate favourable terms. Keep client records up to date, ensuring full compliance with regulatory requirements. Support Account Executives with proposals and ongoing account management tasks. The ideal candidate will have: Proven experience managing commercial insurance policies. Strong knowledge of FCA regulations and compliance standards. Proficient in Microsoft Office and relevant industry systems. Excellent communication and relationship-building skills. Highly organised with strong attention to detail. If you're a skilled Insurance Account Handler within the commercial area and are ready for a new opportunity, we'd love to hear from you! Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Job Title: Compliance Executive Location: Sharston, Manchester, M22 4SN Salary : Up to £35,000 Per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: We are seeking a proactive and detail-driven Compliance Executive to join our Compliance team within a busy personal injury practice. This role is responsible for ensuring adherence to UK legislation, Solicitors Regulation Authority (SRA) Standards and Regulations, professional conduct rules, ethical obligations, data protection requirements, and internal policies. The successful candidate will support lawyers and staff in managing risk and maintaining best practice across the firm. The primary focus of this position is analysing performance data and trends to identify areas for improvement across the business, maximising efficiency and profitability. Where required you will conduct in-depth file audits. The role will also involve managing reporting and accountability for higher-risk or complex cases, ensuring these matters remain compliant with firm procedures and regulatory obligations while reducing overall risk exposure. This role would suit an experienced Personal Injury Fee Earner who is looking to step away from a file-handling role and get more involved with file audits, risk management and quality control. Responsibilities: Work collaboratively across business teams to carry out regular file reviews for all personnel Use management information and reporting tools to assess and manage risk across specific case profiles, including matters approaching limitation Provide guidance and support on interpreting case progression in line with internal standards and procedures Assist with troubleshooting common issues, escalating to relevant stakeholders where appropriate, and providing feedback to the Training team to support targeted learning initiatives To conduct case related investigations on policy requirements, legal practices and case progression Advise teams on the effective use of Management Information (MI) metrics to support performance monitoring and risk management Critically evaluate case progress and challenge knowledge gaps where necessary (either yourself or the file handler) Reporting on caseload KPI performance of lawyers Contribute to the preparation of reports relating to compliance, operational efficiency, and policy effectiveness Provide data analysis and reporting to senior management to support informed decision-making Maintain an accurate audit log of activity Provide structured feedback to support the design and delivery of compliance training at all levels Assisting the Complaints Partner and COLP with file review and diagnosis of relevant facts Assisting with Data Protection and other compliance queries Person Specification: Essential criteria: Good commercial knowledge of Claimant Personal Injury practice Knowledge of operating within a firm monitored and regulated by the SRA Experience of running own personal injury caseload to a high standard Experience conducting case investigations and compliance reviews Understanding of quality and performance metrics Highly motivated, proactive self-starter with excellent judgement and professional maturity Ability to prioritise effectively in a high-volume environment, balancing regulatory and commercial considerations Strong research and analytical ability Ability to build trusted relationships with the key stakeholders within the business at all levels Experience using Excel to interpret and analyse data Desirable criteria: Knowledge of Proclaim case management Professional accreditation e.g. Solicitor, MBA, CILEX etc Auditing background e.g. Lexcel Hours: Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: - Hybrid Working - 3/2 hybrid working pattern after probation. - 23 Days Holiday - Rising to 26 days, plus bank/public holidays. - Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. - Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme - Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. - Work Life / Balance - Active social committee with generous departmental and firm-w wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Compliance Assistant, Legal Compliance Executive may also be considered for this role
Apr 15, 2026
Full time
Job Title: Compliance Executive Location: Sharston, Manchester, M22 4SN Salary : Up to £35,000 Per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: We are seeking a proactive and detail-driven Compliance Executive to join our Compliance team within a busy personal injury practice. This role is responsible for ensuring adherence to UK legislation, Solicitors Regulation Authority (SRA) Standards and Regulations, professional conduct rules, ethical obligations, data protection requirements, and internal policies. The successful candidate will support lawyers and staff in managing risk and maintaining best practice across the firm. The primary focus of this position is analysing performance data and trends to identify areas for improvement across the business, maximising efficiency and profitability. Where required you will conduct in-depth file audits. The role will also involve managing reporting and accountability for higher-risk or complex cases, ensuring these matters remain compliant with firm procedures and regulatory obligations while reducing overall risk exposure. This role would suit an experienced Personal Injury Fee Earner who is looking to step away from a file-handling role and get more involved with file audits, risk management and quality control. Responsibilities: Work collaboratively across business teams to carry out regular file reviews for all personnel Use management information and reporting tools to assess and manage risk across specific case profiles, including matters approaching limitation Provide guidance and support on interpreting case progression in line with internal standards and procedures Assist with troubleshooting common issues, escalating to relevant stakeholders where appropriate, and providing feedback to the Training team to support targeted learning initiatives To conduct case related investigations on policy requirements, legal practices and case progression Advise teams on the effective use of Management Information (MI) metrics to support performance monitoring and risk management Critically evaluate case progress and challenge knowledge gaps where necessary (either yourself or the file handler) Reporting on caseload KPI performance of lawyers Contribute to the preparation of reports relating to compliance, operational efficiency, and policy effectiveness Provide data analysis and reporting to senior management to support informed decision-making Maintain an accurate audit log of activity Provide structured feedback to support the design and delivery of compliance training at all levels Assisting the Complaints Partner and COLP with file review and diagnosis of relevant facts Assisting with Data Protection and other compliance queries Person Specification: Essential criteria: Good commercial knowledge of Claimant Personal Injury practice Knowledge of operating within a firm monitored and regulated by the SRA Experience of running own personal injury caseload to a high standard Experience conducting case investigations and compliance reviews Understanding of quality and performance metrics Highly motivated, proactive self-starter with excellent judgement and professional maturity Ability to prioritise effectively in a high-volume environment, balancing regulatory and commercial considerations Strong research and analytical ability Ability to build trusted relationships with the key stakeholders within the business at all levels Experience using Excel to interpret and analyse data Desirable criteria: Knowledge of Proclaim case management Professional accreditation e.g. Solicitor, MBA, CILEX etc Auditing background e.g. Lexcel Hours: Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: - Hybrid Working - 3/2 hybrid working pattern after probation. - 23 Days Holiday - Rising to 26 days, plus bank/public holidays. - Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. - Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme - Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. - Work Life / Balance - Active social committee with generous departmental and firm-w wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Compliance Assistant, Legal Compliance Executive may also be considered for this role
Claims Handler - Commercial Lines - Bolton Are you ready to work for one of the most progressive independent Insurers Brokerages in the North West? This multi award-winning, independent Insurance Broker is a one of the true success stories of the industry across the region being wildly recognised not only for their industry achievements but also for their outstanding contributions to the local community, young people and DE&I. They operate one of the leading specialist schemes in the country, in addition to supporting a wide range of commercial clients across the North West. They have enjoyed consistent organic growth alongside strategic acquisitions and are looking to further enhance their team with the addition of an Commercial Claims Handler The Role As a key member of the Claims Team, you'll manage commercial and personal lines claims from first notification to settlement, ensuring every client receives clear, proactive, and professional support throughout the process. You'll work across a variety of claim types including Property, Employers and Public Liability, Professional Indemnity, Directors & Officers, Motor Fleet, Cyber and more, negotiating fair outcomes and strengthening the company's reputation for excellence. Key Responsibilities Manage claims from start to finish, providing expert guidance and delivering outstanding service at every stage. Assess coverage and liability across multiple policy types, ensuring timely and accurate resolution. Liaise effectively with clients, insurers, adjusters, and solicitors to achieve the best possible outcomes. Conduct investigations, gather evidence, and negotiate settlements with professionalism and confidence. Maintain accurate records, adhere to FCA guidelines, and manage a proactive diary system for efficient follow-up. Prepare clear, insightful claims reports for Account Executives and management. Stay informed on industry, regulatory, and market developments to continuously improve claims handling standards. Support innovation and efficiency through collaboration with colleagues and the wider business. About You We're looking for someone who combines technical expertise with empathy, professionalism, and a genuine passion for client service. You'll bring: Minimum 3 years' experience in Commercial Insurance Claims handling is essential. Strong understanding of commercial insurance policies, coverage types, and claims procedures - Employers and Public Liability claims experience is required. Excellent communication, negotiation, and analytical skills. Accuracy, attention to detail, and the ability to work to tight deadlines. Proficiency in Microsoft Word, Excel, Outlook. What's on Offer Competitive salary and benefits package 25 days annual leave , plus additional time off at Christmas Employer-matched pension contribution Life Assurance Private Medical Cover CII qualification support and ongoing professional development Regular training and learning opportunities Employee Assistance Programme As an independent broker with a reputation for excellence, the organisation combines decades of experience with a personal approach that puts clients first. You'll be part of a knowledgeable, collaborative team where your expertise genuinely makes a difference and your professional growth is supported.
Apr 15, 2026
Full time
Claims Handler - Commercial Lines - Bolton Are you ready to work for one of the most progressive independent Insurers Brokerages in the North West? This multi award-winning, independent Insurance Broker is a one of the true success stories of the industry across the region being wildly recognised not only for their industry achievements but also for their outstanding contributions to the local community, young people and DE&I. They operate one of the leading specialist schemes in the country, in addition to supporting a wide range of commercial clients across the North West. They have enjoyed consistent organic growth alongside strategic acquisitions and are looking to further enhance their team with the addition of an Commercial Claims Handler The Role As a key member of the Claims Team, you'll manage commercial and personal lines claims from first notification to settlement, ensuring every client receives clear, proactive, and professional support throughout the process. You'll work across a variety of claim types including Property, Employers and Public Liability, Professional Indemnity, Directors & Officers, Motor Fleet, Cyber and more, negotiating fair outcomes and strengthening the company's reputation for excellence. Key Responsibilities Manage claims from start to finish, providing expert guidance and delivering outstanding service at every stage. Assess coverage and liability across multiple policy types, ensuring timely and accurate resolution. Liaise effectively with clients, insurers, adjusters, and solicitors to achieve the best possible outcomes. Conduct investigations, gather evidence, and negotiate settlements with professionalism and confidence. Maintain accurate records, adhere to FCA guidelines, and manage a proactive diary system for efficient follow-up. Prepare clear, insightful claims reports for Account Executives and management. Stay informed on industry, regulatory, and market developments to continuously improve claims handling standards. Support innovation and efficiency through collaboration with colleagues and the wider business. About You We're looking for someone who combines technical expertise with empathy, professionalism, and a genuine passion for client service. You'll bring: Minimum 3 years' experience in Commercial Insurance Claims handling is essential. Strong understanding of commercial insurance policies, coverage types, and claims procedures - Employers and Public Liability claims experience is required. Excellent communication, negotiation, and analytical skills. Accuracy, attention to detail, and the ability to work to tight deadlines. Proficiency in Microsoft Word, Excel, Outlook. What's on Offer Competitive salary and benefits package 25 days annual leave , plus additional time off at Christmas Employer-matched pension contribution Life Assurance Private Medical Cover CII qualification support and ongoing professional development Regular training and learning opportunities Employee Assistance Programme As an independent broker with a reputation for excellence, the organisation combines decades of experience with a personal approach that puts clients first. You'll be part of a knowledgeable, collaborative team where your expertise genuinely makes a difference and your professional growth is supported.
Commercial Account Handler Altrincham 30K - 40K The Company A well-established independent insurance brokerage is seeking an experienced Commercial Account Handler to join their team in Altrincham and step into a readymade portfolio of clients. Known for their professional and impartial advisory based approach, they cater to SME, Mid-Market and Corporate Clients across a wide range of industry sectors, providing cross-class tailored insurance solutions. Having already grown through acquisition, the company have large growth plans with further acquisitions in the pipeline, the Commercial Account Handler will take over an existing portfolio of clients from day one. The Role As a Commercial Account Handler, you will be maintaining an existing portfolio of clients as well as developing new clients and your responsibilities will include: Working with a portfolio of new and existing clients, in close collaboration with the team of Senior Brokers and Directors, to provide tailored insurance solutions. Providing comprehensive customer support and advice to meet the insurance needs of your clients. Develop a strong understanding of the clients business and requirements, and their risks. Dealing with the processing and administration of new contracts, renewals and MTA's. Liaising and negotiating with underwriters to identify the most suitable insurance products for your clients. Working closely with Senior Brokers, Account Executives and Directors to develop a strong knowledge of a commercial insurance products, and ensuring all recommendations are aligned to the client's needs. Handling day-to-day queries and enquiries from both clients and insurers. Providing outstanding customer service, developing lasting relationships. About You A minimum of 3 years experience in the insurance industry as either a Commercial Account Handler, Commercial Broker, or Commercial Account Manager - essential! Experience and confidence of working with SME and Mid-Market clients. In depth knowledge of multiple commercial insurance products and services across all lines. Working knowledge of Acturis Excellent customer service and relationship-building skills both in person and over the phone CII qualification or working towards would be advantageous Excellent attention to detail and organisational skills Strong PC skills If you're a Commercial Insurance professional looking for a role that will provide you with autonomy, accountability, stability and long-term opportunities this is the job for you!
Apr 15, 2026
Full time
Commercial Account Handler Altrincham 30K - 40K The Company A well-established independent insurance brokerage is seeking an experienced Commercial Account Handler to join their team in Altrincham and step into a readymade portfolio of clients. Known for their professional and impartial advisory based approach, they cater to SME, Mid-Market and Corporate Clients across a wide range of industry sectors, providing cross-class tailored insurance solutions. Having already grown through acquisition, the company have large growth plans with further acquisitions in the pipeline, the Commercial Account Handler will take over an existing portfolio of clients from day one. The Role As a Commercial Account Handler, you will be maintaining an existing portfolio of clients as well as developing new clients and your responsibilities will include: Working with a portfolio of new and existing clients, in close collaboration with the team of Senior Brokers and Directors, to provide tailored insurance solutions. Providing comprehensive customer support and advice to meet the insurance needs of your clients. Develop a strong understanding of the clients business and requirements, and their risks. Dealing with the processing and administration of new contracts, renewals and MTA's. Liaising and negotiating with underwriters to identify the most suitable insurance products for your clients. Working closely with Senior Brokers, Account Executives and Directors to develop a strong knowledge of a commercial insurance products, and ensuring all recommendations are aligned to the client's needs. Handling day-to-day queries and enquiries from both clients and insurers. Providing outstanding customer service, developing lasting relationships. About You A minimum of 3 years experience in the insurance industry as either a Commercial Account Handler, Commercial Broker, or Commercial Account Manager - essential! Experience and confidence of working with SME and Mid-Market clients. In depth knowledge of multiple commercial insurance products and services across all lines. Working knowledge of Acturis Excellent customer service and relationship-building skills both in person and over the phone CII qualification or working towards would be advantageous Excellent attention to detail and organisational skills Strong PC skills If you're a Commercial Insurance professional looking for a role that will provide you with autonomy, accountability, stability and long-term opportunities this is the job for you!
Everywhen, part of the Ardonagh Group
Telford, Shropshire
Are you someone who thrives in the Insurance Industry? We're on the hunt for a talented Insurance Development Executive or potentially an experienced Account Handler who uses their knowledge and experience of the Insurance Industry to build strong, trusted, and profitable client and customer relationships. Is a successful career within a growing business full of opportunity, where you will have flexibility and fun what you're looking for? Then please, read on So, what does the role of an Insurance Development Executive here involve? Responsibilities include: Meeting with prospect clients to fact find the risk. Conduct a zero based insurance review of the client's needs. Liaise with underwriters to obtain quotations. Delivery and sell of insurance proposal. Strong experience in commercial motor fleet experience is required The candidate needs to be enthusiastic with a willingness to thrive and succeed. As this is a road-based role, a full driving licence to cover English and Welsh territories is required. The rest is all about you as a person; Most important is your ability to bring your best self to work every day to give our clients the best possible experience Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit to identify opportunities to grow our business Be driven to learn and be curious, especially about the Insurance Industry Work well with your team, support others and have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. There is never a dull moment with us. Always demonstrate integrity, not only is this essential within a financially regulated organisation, it's also the right way to be In return you will be welcomed and supported by us, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire group Gain CII or ACII qualifications to boost your knowledge and career prospects Pensions scheme for when you feel it's time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group IND01 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.
Apr 15, 2026
Full time
Are you someone who thrives in the Insurance Industry? We're on the hunt for a talented Insurance Development Executive or potentially an experienced Account Handler who uses their knowledge and experience of the Insurance Industry to build strong, trusted, and profitable client and customer relationships. Is a successful career within a growing business full of opportunity, where you will have flexibility and fun what you're looking for? Then please, read on So, what does the role of an Insurance Development Executive here involve? Responsibilities include: Meeting with prospect clients to fact find the risk. Conduct a zero based insurance review of the client's needs. Liaise with underwriters to obtain quotations. Delivery and sell of insurance proposal. Strong experience in commercial motor fleet experience is required The candidate needs to be enthusiastic with a willingness to thrive and succeed. As this is a road-based role, a full driving licence to cover English and Welsh territories is required. The rest is all about you as a person; Most important is your ability to bring your best self to work every day to give our clients the best possible experience Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit to identify opportunities to grow our business Be driven to learn and be curious, especially about the Insurance Industry Work well with your team, support others and have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. There is never a dull moment with us. Always demonstrate integrity, not only is this essential within a financially regulated organisation, it's also the right way to be In return you will be welcomed and supported by us, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire group Gain CII or ACII qualifications to boost your knowledge and career prospects Pensions scheme for when you feel it's time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group IND01 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.
Commercial Account Handler Worsley, Manchester Hybrid 35,000 - 45,000 A highly respected insurance brokerage in Greater Manchester is now seeking an experienced Commercial Account Handler to join their established team. With a long-standing and loyal client portfolio, this is an opportunity to work on a broad range of SME and Mid-Market Commercial clients, and to work alongside some of the most knowledgeable and respected people in the industry. The company prides itself on the quality of service, technical expertise, truly bespoke insurance solutions and the freedom and autonomy it affords their employees. The Role As a Commercial Account Handler, you will work closely with the Account Directors and Branch Director to manage a portfolio of SME and Mid-Market clients, and your responsibilities will include: Working with a portfolio of commercial clients across all classes to provide bespoke insurance solutions for renewals, mid-term adjustments (MTA's), and new business enquiries Providing comprehensive, high-quality and accurate advice to all clients, arranging suitable and competitive cover, and accurately preparing and processing of all documentation. Working alongside the Account Directors and Directors to help achieve branch renewal and new business targets through proactive client management and outstanding customer support. Handle all client enquiries in a timely and efficient manner and deal effectively with insurers and third parties. About You Experience in a commercial broker role is essential , whether as an Account Handler, Broker or Account Executive - minimum of 3 years experience Experience and confidence of working with SME and Mid-Market clients. In depth knowledge of multiple commercial insurance products and services across all lines. Working knowledge of Acturis Excellent customer service and relationship-building skills both in person and over the phone CII qualification or working towards would be advantageous What's On Offer Highly competitive salary of 35,000 - 45,000 pa based on experience Fantastic offices with a great location very near the M60 A truly relaxed environment with a supportive and collaborative culture Hybrid - the chance to work from home 1 day per week Full support for professional qualifications If you are a dedicated Commercial Account Handler ready to take the next step in your career, then don't hesitate and apply today!
Apr 15, 2026
Full time
Commercial Account Handler Worsley, Manchester Hybrid 35,000 - 45,000 A highly respected insurance brokerage in Greater Manchester is now seeking an experienced Commercial Account Handler to join their established team. With a long-standing and loyal client portfolio, this is an opportunity to work on a broad range of SME and Mid-Market Commercial clients, and to work alongside some of the most knowledgeable and respected people in the industry. The company prides itself on the quality of service, technical expertise, truly bespoke insurance solutions and the freedom and autonomy it affords their employees. The Role As a Commercial Account Handler, you will work closely with the Account Directors and Branch Director to manage a portfolio of SME and Mid-Market clients, and your responsibilities will include: Working with a portfolio of commercial clients across all classes to provide bespoke insurance solutions for renewals, mid-term adjustments (MTA's), and new business enquiries Providing comprehensive, high-quality and accurate advice to all clients, arranging suitable and competitive cover, and accurately preparing and processing of all documentation. Working alongside the Account Directors and Directors to help achieve branch renewal and new business targets through proactive client management and outstanding customer support. Handle all client enquiries in a timely and efficient manner and deal effectively with insurers and third parties. About You Experience in a commercial broker role is essential , whether as an Account Handler, Broker or Account Executive - minimum of 3 years experience Experience and confidence of working with SME and Mid-Market clients. In depth knowledge of multiple commercial insurance products and services across all lines. Working knowledge of Acturis Excellent customer service and relationship-building skills both in person and over the phone CII qualification or working towards would be advantageous What's On Offer Highly competitive salary of 35,000 - 45,000 pa based on experience Fantastic offices with a great location very near the M60 A truly relaxed environment with a supportive and collaborative culture Hybrid - the chance to work from home 1 day per week Full support for professional qualifications If you are a dedicated Commercial Account Handler ready to take the next step in your career, then don't hesitate and apply today!
Everywhen, part of the Ardonagh Group
Dumfries, Dumfriesshire
Are you someone who thrives in the Insurance Industry? We're on the hunt for a talented Insurance Development Executive or potentially an experienced Account Handler who uses their knowledge and experience of the Insurance Industry to build strong, trusted, and profitable client and customer relationships. Is a successful career within a growing business full of opportunity, where you will have flexibility and fun what you're looking for? Then please, read on So, what does the role of an Insurance Development Executive here involve? Responsibilities include: Meeting with prospect clients to fact find the risk. Conduct a zero based insurance review of the client's needs. Liaise with underwriters to obtain quotations. Delivery and sell of insurance proposal. Strong experience in commercial motor fleet experience is required The candidate needs to be enthusiastic with a willingness to thrive and succeed. As this is a road-based role, a full driving licence to cover English and Welsh territories is required. The rest is all about you as a person; Most important is your ability to bring your best self to work every day to give our clients the best possible experience Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit to identify opportunities to grow our business Be driven to learn and be curious, especially about the Insurance Industry Work well with your team, support others and have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. There is never a dull moment with us. Always demonstrate integrity, not only is this essential within a financially regulated organisation, it's also the right way to be In return you will be welcomed and supported by us, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire group Gain CII or ACII qualifications to boost your knowledge and career prospects Pensions scheme for when you feel it's time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group IND01 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
Apr 15, 2026
Full time
Are you someone who thrives in the Insurance Industry? We're on the hunt for a talented Insurance Development Executive or potentially an experienced Account Handler who uses their knowledge and experience of the Insurance Industry to build strong, trusted, and profitable client and customer relationships. Is a successful career within a growing business full of opportunity, where you will have flexibility and fun what you're looking for? Then please, read on So, what does the role of an Insurance Development Executive here involve? Responsibilities include: Meeting with prospect clients to fact find the risk. Conduct a zero based insurance review of the client's needs. Liaise with underwriters to obtain quotations. Delivery and sell of insurance proposal. Strong experience in commercial motor fleet experience is required The candidate needs to be enthusiastic with a willingness to thrive and succeed. As this is a road-based role, a full driving licence to cover English and Welsh territories is required. The rest is all about you as a person; Most important is your ability to bring your best self to work every day to give our clients the best possible experience Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit to identify opportunities to grow our business Be driven to learn and be curious, especially about the Insurance Industry Work well with your team, support others and have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. There is never a dull moment with us. Always demonstrate integrity, not only is this essential within a financially regulated organisation, it's also the right way to be In return you will be welcomed and supported by us, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire group Gain CII or ACII qualifications to boost your knowledge and career prospects Pensions scheme for when you feel it's time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group IND01 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
An experienced Commercial Account Handler is required by a growing major Insurance Broker to deal with its large Corporate Clients. You will work alongside the Client Executives on an established and varied portfolio of large Corporate clients across a large number of sectors within the UK, and you will have lots of exciting opportunities to grow existing client relationships click apply for full job details
Apr 15, 2026
Full time
An experienced Commercial Account Handler is required by a growing major Insurance Broker to deal with its large Corporate Clients. You will work alongside the Client Executives on an established and varied portfolio of large Corporate clients across a large number of sectors within the UK, and you will have lots of exciting opportunities to grow existing client relationships click apply for full job details
Key Accounts Administrator Full time, permanent Chandlers Ford We are working with an established leader in the Fire and Security industry who continue to grow rapidly, providing fantastic progressive opportunities to their employees. Due to their increasing client base, they are looking for a motivated individual to join their team as a Key Accounts Administrator in Chandlers Ford Responsibilities of the Key Account Administrator: To provide support on & to liaise between the customer and internal teams to ensure any KPIs or Service Level Agreements are met To ensure all accounts data is updated To complete daily, weekly and monthly tasks as assigned to you to support on large national customers. To answer the phone when the call volumes are exceeding normal levels or when assigned to overflow To upload documents to customer specific portals in line with their contract requirements as required To proactively identify ways to improve our processes to be as automatic as possible through good knowledge of NAV To maintain the information on the customer comments in NAV and on all intranet/SharePoint platforms. To have a good understanding of Fire Security Products to assist in the management of the account, your commerciality, and positive views the customer has about the business To have excellent liaison and communication to all customers and departments If you are interested, please apply as this role will go quickly!
Apr 15, 2026
Full time
Key Accounts Administrator Full time, permanent Chandlers Ford We are working with an established leader in the Fire and Security industry who continue to grow rapidly, providing fantastic progressive opportunities to their employees. Due to their increasing client base, they are looking for a motivated individual to join their team as a Key Accounts Administrator in Chandlers Ford Responsibilities of the Key Account Administrator: To provide support on & to liaise between the customer and internal teams to ensure any KPIs or Service Level Agreements are met To ensure all accounts data is updated To complete daily, weekly and monthly tasks as assigned to you to support on large national customers. To answer the phone when the call volumes are exceeding normal levels or when assigned to overflow To upload documents to customer specific portals in line with their contract requirements as required To proactively identify ways to improve our processes to be as automatic as possible through good knowledge of NAV To maintain the information on the customer comments in NAV and on all intranet/SharePoint platforms. To have a good understanding of Fire Security Products to assist in the management of the account, your commerciality, and positive views the customer has about the business To have excellent liaison and communication to all customers and departments If you are interested, please apply as this role will go quickly!
Commercial Account Handler - Worsley - Hybrid A well-established brokerage in Worsley is continuing to grow its SME and mid-market book and now needs an additional Commercial Account Handler to support that growth. You'll manage your own portfolio of clients, handling renewals, MTAs, and day-to-day servicing across multiple classes click apply for full job details
Apr 14, 2026
Full time
Commercial Account Handler - Worsley - Hybrid A well-established brokerage in Worsley is continuing to grow its SME and mid-market book and now needs an additional Commercial Account Handler to support that growth. You'll manage your own portfolio of clients, handling renewals, MTAs, and day-to-day servicing across multiple classes click apply for full job details
This position ideally requires experience of working as a Commercial Account Handler on a wide range of Commercial Insurance risks, as you'll be dealing with some major Clients. Employment Specialists are pleased to be working alongside a well-respected name within the Insurance Industry and are looking to recruit an additional Senior Commercial Account Handler for their growing Corporate team. There is a successful flexible working pattern in operation, including working from home. To be successful in the Senior Commercial Account Handler role you will demonstrate: Good all-round Commercial insurance experience with technical knowledge across a range of classes of business A desire to develop strong client and insurer relationships Well-developed negotiation skills The ability to support colleagues in a close team environment Excellent organisational skills Our Client offers an attractive benefits package and a proven interest in career development within a proactive team environment which all means that this really is an opportunity for you to utilise your experience and progress. Areas of Responsibility of this Senior Commercial Account Handler role include: Placing multi-class programmes of insurance for a portfolio clients Ensuring the adequacy and appropriateness of cover Checking the accuracy of policy documentation Resolving client enquiries in a friendly, professional and timely manner Providing effective day to day management of the client relationship Undertaking renewal broking exercises Negotiating with insurers Liaising with the Account Executive Developing and maintaining strong client and insurer relationships Providing technical expertise across a broad range of Commercial insurance business Occasional client visits in support of the Account Executive Benefits include: Excellent pension and Life Assurance Private Medical cover Holiday of 25day & Bank Holidays with option to buy up to 5 more days Flexible Benefits Scheme
Apr 14, 2026
Full time
This position ideally requires experience of working as a Commercial Account Handler on a wide range of Commercial Insurance risks, as you'll be dealing with some major Clients. Employment Specialists are pleased to be working alongside a well-respected name within the Insurance Industry and are looking to recruit an additional Senior Commercial Account Handler for their growing Corporate team. There is a successful flexible working pattern in operation, including working from home. To be successful in the Senior Commercial Account Handler role you will demonstrate: Good all-round Commercial insurance experience with technical knowledge across a range of classes of business A desire to develop strong client and insurer relationships Well-developed negotiation skills The ability to support colleagues in a close team environment Excellent organisational skills Our Client offers an attractive benefits package and a proven interest in career development within a proactive team environment which all means that this really is an opportunity for you to utilise your experience and progress. Areas of Responsibility of this Senior Commercial Account Handler role include: Placing multi-class programmes of insurance for a portfolio clients Ensuring the adequacy and appropriateness of cover Checking the accuracy of policy documentation Resolving client enquiries in a friendly, professional and timely manner Providing effective day to day management of the client relationship Undertaking renewal broking exercises Negotiating with insurers Liaising with the Account Executive Developing and maintaining strong client and insurer relationships Providing technical expertise across a broad range of Commercial insurance business Occasional client visits in support of the Account Executive Benefits include: Excellent pension and Life Assurance Private Medical cover Holiday of 25day & Bank Holidays with option to buy up to 5 more days Flexible Benefits Scheme
A leading Commercial Insurance Brokerage, with a reputation for excellence, is recruiting for another experienced Commercial Insurance professional to join their team as a Senior Account Handler. You'll ensure your business clients receive suitable and cost-effective Insurance solutions by understanding their needs and negotiating with Insurers to find the best solutions for them. Your main responsibilities as a Senior Account Handler will include: Building and maintaining strong business relationships with Clients and Insurers Attending client meetings where appropriate Discussing and assessing clients' current and future Insurance needs and providing appropriate advice Managing new and renewal cases Negotiating best policy terms with Insurers, conducting market exercises where appropriate Providing business reports to clients and the Board as required Acting as mentor/referral point for colleagues Role model for professionalism, integrity and continuous improvement To be a successful Senior Account Handler you will demonstrate: Proven Commercial Account Handling experience, across a range of Commercial products Relationship management experience to be able to work closely with your clients Experience of working in complex environments and delivering solutions Ability to manage competing priorities Strong communication skills and able to influence others As well as an attractive salary, you will also benefit from: Free parking Flexible hybrid working Company pension scheme Private medical insurance Company sick pay scheme Group life insurance Financial support for qualifications Shopping discounts platform Regular health & wellbeing workshops
Apr 14, 2026
Full time
A leading Commercial Insurance Brokerage, with a reputation for excellence, is recruiting for another experienced Commercial Insurance professional to join their team as a Senior Account Handler. You'll ensure your business clients receive suitable and cost-effective Insurance solutions by understanding their needs and negotiating with Insurers to find the best solutions for them. Your main responsibilities as a Senior Account Handler will include: Building and maintaining strong business relationships with Clients and Insurers Attending client meetings where appropriate Discussing and assessing clients' current and future Insurance needs and providing appropriate advice Managing new and renewal cases Negotiating best policy terms with Insurers, conducting market exercises where appropriate Providing business reports to clients and the Board as required Acting as mentor/referral point for colleagues Role model for professionalism, integrity and continuous improvement To be a successful Senior Account Handler you will demonstrate: Proven Commercial Account Handling experience, across a range of Commercial products Relationship management experience to be able to work closely with your clients Experience of working in complex environments and delivering solutions Ability to manage competing priorities Strong communication skills and able to influence others As well as an attractive salary, you will also benefit from: Free parking Flexible hybrid working Company pension scheme Private medical insurance Company sick pay scheme Group life insurance Financial support for qualifications Shopping discounts platform Regular health & wellbeing workshops
We have an exciting opportunity for an Account Handler with at least 2 years solid commercial lines broking experience, to work in the heart of the City, which will give you the opportunity to develop your knowledge working with Corporate sized businesses with complex needs and exciting opportunities, working for a fast growing broker who are growing at an impressive rate. You will get to work on a broad range of products including Commercial Combined, Professional Indemnity, Motor Fleet, Liability, Cyber, Financial Institutions & FinTech, PA/Travel, Property Owners, Technology, Contractors All Risk, Marine, Retail, Design and Construct, Manufacturing, Trade Credit, Hospitality & Leisure and more, and look after an Account Executive whose book of business has a slight edge towards financial lines products with lots of media and Tech clients. The commercial policies this firm deal with include a variety of different trades, but will all stem from mid-market and Corporate clients, with premiums starting from circa £2,000 up to £2,000,000. The right candidate will be given full assistance to settle into the company culture and will work closely with senior members of the established Commercial Department, attending regular client and insurer meetings, becoming an integral part of each client s servicing team. They are looking for an ambitious, hard-working individual that puts the client at the centre of their day-to-day work and is looking for more exposure within the Insurance Industry. If you are looking to enhance your career, this is the right place for you. You will be working closely with Account Execs and Directors in the Commercial Department on the company s VIP Corporate clients with premiums starting at £100k+, dealing with the administration of clients insurance requirements on a daily basis including general enquiries, renewals, mid-term adjustments and quotations. Full support will be given to the right candidate, for you to meet your own career aspirations, including but not limited to CII Exam funding To be considered you must have a minimum of 2-3 years experience dealing with commercial lines, and this must include experience handling PI and D&O. You will also ideally have at least intermediate knowledge of Acturis. Salary on offer is £30-40k, based in London 3 days a week (Tuesday, Wednesday and Thursday) with the rest being able to be worked remotely. Office hours are Monday to Friday 9am to 5pm, with occasional out of hours hospitality and entertainment events. They also offer Performance-based incentives, Pension, Death in Service, Private Healthcare, 25 Days Annual Leave, High Street Retailer Discount Scheme, Employee Assistance support telephone lines as well as ongoing training and CPD opportunities to enhance your skills, including support for professional qualifications Commission free insurance products including home, motor and travel insurance are also available. If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment.
Apr 13, 2026
Full time
We have an exciting opportunity for an Account Handler with at least 2 years solid commercial lines broking experience, to work in the heart of the City, which will give you the opportunity to develop your knowledge working with Corporate sized businesses with complex needs and exciting opportunities, working for a fast growing broker who are growing at an impressive rate. You will get to work on a broad range of products including Commercial Combined, Professional Indemnity, Motor Fleet, Liability, Cyber, Financial Institutions & FinTech, PA/Travel, Property Owners, Technology, Contractors All Risk, Marine, Retail, Design and Construct, Manufacturing, Trade Credit, Hospitality & Leisure and more, and look after an Account Executive whose book of business has a slight edge towards financial lines products with lots of media and Tech clients. The commercial policies this firm deal with include a variety of different trades, but will all stem from mid-market and Corporate clients, with premiums starting from circa £2,000 up to £2,000,000. The right candidate will be given full assistance to settle into the company culture and will work closely with senior members of the established Commercial Department, attending regular client and insurer meetings, becoming an integral part of each client s servicing team. They are looking for an ambitious, hard-working individual that puts the client at the centre of their day-to-day work and is looking for more exposure within the Insurance Industry. If you are looking to enhance your career, this is the right place for you. You will be working closely with Account Execs and Directors in the Commercial Department on the company s VIP Corporate clients with premiums starting at £100k+, dealing with the administration of clients insurance requirements on a daily basis including general enquiries, renewals, mid-term adjustments and quotations. Full support will be given to the right candidate, for you to meet your own career aspirations, including but not limited to CII Exam funding To be considered you must have a minimum of 2-3 years experience dealing with commercial lines, and this must include experience handling PI and D&O. You will also ideally have at least intermediate knowledge of Acturis. Salary on offer is £30-40k, based in London 3 days a week (Tuesday, Wednesday and Thursday) with the rest being able to be worked remotely. Office hours are Monday to Friday 9am to 5pm, with occasional out of hours hospitality and entertainment events. They also offer Performance-based incentives, Pension, Death in Service, Private Healthcare, 25 Days Annual Leave, High Street Retailer Discount Scheme, Employee Assistance support telephone lines as well as ongoing training and CPD opportunities to enhance your skills, including support for professional qualifications Commission free insurance products including home, motor and travel insurance are also available. If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment.
Claims Finance Administrator (Insurance) Department Claims Finance / Finance Reporting To Claims Finance Manager / Claims Finance Business Partner Job Purpose The Claims Finance Administrator supports the financial management of insurance claims by ensuring accurate processing, recording, and reporting of claim-related financial transactions. The role plays a key part in maintaining robust financial controls across claims payments, reserves, recoveries, and reinsurance, ensuring compliance with internal policies, delegated authorities, and regulatory requirements. Key Responsibilities Claims Financial Processing Process and validate claims payments, including indemnity, fees, and expense payments, in accordance with policy terms and delegated authority limits Ensure accurate posting of claims costs, reserves, and recoveries within claims and finance systems Monitor payment requests to ensure appropriate approvals, coverage checks, and documentation are in place Support the processing of salvage and subrogation recoveries Reserving & Reconciliation Assist in the setup, maintenance, and review of claim reserves in line with reserving guidelines Reconcile claims transactions between claims systems, general ledger, and bordereaux (where applicable) Investigate and resolve discrepancies in claims balances, suspense accounts, and aged items Reinsurance & Third Parties Support reinsurance recoveries, including excess of loss and quota share arrangements Assist with the preparation and review of reinsurance bordereaux and statements of account Liaise with brokers, reinsurers, TPAs, and third-party suppliers to resolve finance-related queries Month-End & Reporting Support month-end and quarter-end close processes, including accruals, journals, and variance analysis Produce regular claims finance reports, such as paid vs reserved analysis, large loss tracking, and aged recoverables Provide financial data to support actuarial, underwriting, and management reporting Controls, Audit & Compliance Ensure claims financial activity complies with internal controls, SOX (where applicable), and regulatory requirements (e.g. FCA / PRA) Assist with internal and external audits by providing supporting documentation and reconciliations Maintain accurate and auditable claims financial records Process Improvement & Administration Maintain high-quality documentation and data within claims management systems Identify opportunities to improve claims finance processes, controls, and reporting Act as a key point of contact for finance-related queries from claims handlers and operational teams Skills & Experience Essential Experience in a claims finance, insurance operations, or financial administration role Strong numerical skills with high attention to detail and accuracy Experience working with claims management systems and financial ledgers Good knowledge of Microsoft Excel, including basic reconciliations and data analysis Ability to work effectively in a regulated and deadline-driven environment Desirable Experience in general insurance, London Market, or commercial insurance Understanding of claims reserving, reinsurance structures, and recoveries Exposure to actuarial or underwriting data and reporting Qualifications AAT qualification or working towards a professional finance qualification (ACCA, CIMA, or equivalent) desirable GCSEs (or equivalent) including Maths and English Personal Attributes Detail-oriented, organised, and methodical Strong communication skills with confidence to challenge and escalate where appropriate Ability to work collaboratively across claims, finance, underwriting, and actuarial teams High standards of integrity and confidentiality Working Arrangements Hybrid or office-based working Flexibility required during month-end, quarter-end, and year-end close processes
Apr 13, 2026
Full time
Claims Finance Administrator (Insurance) Department Claims Finance / Finance Reporting To Claims Finance Manager / Claims Finance Business Partner Job Purpose The Claims Finance Administrator supports the financial management of insurance claims by ensuring accurate processing, recording, and reporting of claim-related financial transactions. The role plays a key part in maintaining robust financial controls across claims payments, reserves, recoveries, and reinsurance, ensuring compliance with internal policies, delegated authorities, and regulatory requirements. Key Responsibilities Claims Financial Processing Process and validate claims payments, including indemnity, fees, and expense payments, in accordance with policy terms and delegated authority limits Ensure accurate posting of claims costs, reserves, and recoveries within claims and finance systems Monitor payment requests to ensure appropriate approvals, coverage checks, and documentation are in place Support the processing of salvage and subrogation recoveries Reserving & Reconciliation Assist in the setup, maintenance, and review of claim reserves in line with reserving guidelines Reconcile claims transactions between claims systems, general ledger, and bordereaux (where applicable) Investigate and resolve discrepancies in claims balances, suspense accounts, and aged items Reinsurance & Third Parties Support reinsurance recoveries, including excess of loss and quota share arrangements Assist with the preparation and review of reinsurance bordereaux and statements of account Liaise with brokers, reinsurers, TPAs, and third-party suppliers to resolve finance-related queries Month-End & Reporting Support month-end and quarter-end close processes, including accruals, journals, and variance analysis Produce regular claims finance reports, such as paid vs reserved analysis, large loss tracking, and aged recoverables Provide financial data to support actuarial, underwriting, and management reporting Controls, Audit & Compliance Ensure claims financial activity complies with internal controls, SOX (where applicable), and regulatory requirements (e.g. FCA / PRA) Assist with internal and external audits by providing supporting documentation and reconciliations Maintain accurate and auditable claims financial records Process Improvement & Administration Maintain high-quality documentation and data within claims management systems Identify opportunities to improve claims finance processes, controls, and reporting Act as a key point of contact for finance-related queries from claims handlers and operational teams Skills & Experience Essential Experience in a claims finance, insurance operations, or financial administration role Strong numerical skills with high attention to detail and accuracy Experience working with claims management systems and financial ledgers Good knowledge of Microsoft Excel, including basic reconciliations and data analysis Ability to work effectively in a regulated and deadline-driven environment Desirable Experience in general insurance, London Market, or commercial insurance Understanding of claims reserving, reinsurance structures, and recoveries Exposure to actuarial or underwriting data and reporting Qualifications AAT qualification or working towards a professional finance qualification (ACCA, CIMA, or equivalent) desirable GCSEs (or equivalent) including Maths and English Personal Attributes Detail-oriented, organised, and methodical Strong communication skills with confidence to challenge and escalate where appropriate Ability to work collaboratively across claims, finance, underwriting, and actuarial teams High standards of integrity and confidentiality Working Arrangements Hybrid or office-based working Flexibility required during month-end, quarter-end, and year-end close processes
Insurance Claims Team Lead - Fully Remote - UK My client, is looking for a permanent Claims Team Lead. This is a fully remote role, you must have at least 3 years working on the following Gadgets and Warranties claims Property claims experience (buildings, contents, renters, commercial, and personal property) This role is ideal for either: an existing Claims Lead who wants to move faster, or a strong Claims Handler who is ready to step up into leadership
Apr 13, 2026
Full time
Insurance Claims Team Lead - Fully Remote - UK My client, is looking for a permanent Claims Team Lead. This is a fully remote role, you must have at least 3 years working on the following Gadgets and Warranties claims Property claims experience (buildings, contents, renters, commercial, and personal property) This role is ideal for either: an existing Claims Lead who wants to move faster, or a strong Claims Handler who is ready to step up into leadership
