Dudley Building Society
Brierley Hill, West Midlands
Mortgage Service Manager We have an exciting opportunity to lead our Mortgage Servicing Team! We're looking for a dynamic leader who is ready to inspire a high-performing team to deliver an exceptional customer experience throughout every interaction with the Society's members. As the Mortgage Service Manager at the Society, you'll quickly become one of the experts our members need click apply for full job details
Apr 26, 2026
Full time
Mortgage Service Manager We have an exciting opportunity to lead our Mortgage Servicing Team! We're looking for a dynamic leader who is ready to inspire a high-performing team to deliver an exceptional customer experience throughout every interaction with the Society's members. As the Mortgage Service Manager at the Society, you'll quickly become one of the experts our members need click apply for full job details
We're seeking a seasoned Community Manager Team Lead to become part of our exceptional Rapport team based in central Manchester. You'll be joining a growing and collaborative EMEA team of 24, spread across the region but closely connected in how they work. The team is excited to welcome a new colleague who will play an important on site role, helping to cultivate an engaged, positive workplace community. In this position, you'll support employee satisfaction, act as a key point of contact for day to day queries, and help ensure a smooth, supportive experience for everyone on site. Our client is a fast expanding, globally recognised American banking and financial services organisation. This role presents a fantastic opportunity to contribute to a large scale global alignment project while delivering an elevated, hotel style service experience to stakeholders at every level. Type of contract Full-time, Permanent Hours 40 per week (Monday-Friday; on a shift rota basis between 8 AM - 5:30 PM) What will you get? Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, in-house coffee, breakfast and lunch are included! Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow. Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support. Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career! Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions. Give Back to Community: Take one paid day off annually to support a cause you're passionate about! Main responsibilities Managing, training, and continuously engaging with the team to ensure high levels of productivity. Working alongside the team to ensure efficient and outstanding service levels are delivered at all times. Driving local engagement and increasing staff satisfaction through on site initiatives. Being the on site presence of Facilities, Hospitality, and Concierge services across all floors. Helping drive local strategy, GCED initiatives, culture and programs creating relationships with key stakeholders. Ensuring the shared spaces, meeting rooms, event space, and collaboration areas are instantly ready to be used for more efficient use of the client's time. Providing a "one stop shop" for all on floor related issues, all hospitality and concierge services, managing a high volume workload. Ensuring the correct H&S procedures are followed and documented. This is to include but not limited to H&S checks, fire awareness procedure, emergency contacts, incidents/accidents/near missed procedures. Managing any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to management accordingly and ensuring it has been documented appropriately and as per agreed process where applicable. Actively engaging and encouraging client and guest feedback, and driving change that enhances services provided, maximising technology and innovation in the process, and communicating best practice across the team. Being involved in staff events from the social aspect to planning and implementing with the office leadership team. The ideal candidate will Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Build strong rapport quickly with key stakeholders, including clients, visitors, and VIPs. Maintain exceptional personal presentation and demonstrate outstanding interpersonal skills. Be proactive, organised, adaptable, and detail focused, with strong time management skills and a desire to learn and develop. Bring creativity and the ability to think innovatively, offering fresh ideas and solutions. Approach complaints or issues with confidence and professionalism. Remain calm, clear headed, and decisive under pressure, while demonstrating confidence, discretion, and diplomacy. Ideally have prior customer service experience in a similar environment, such as corporate settings, luxury hospitality, or airlines. About us Rapport Guest Services is a multi award winning company, delivering front and back of house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at . We will contact applicants within 5 7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Apr 26, 2026
Full time
We're seeking a seasoned Community Manager Team Lead to become part of our exceptional Rapport team based in central Manchester. You'll be joining a growing and collaborative EMEA team of 24, spread across the region but closely connected in how they work. The team is excited to welcome a new colleague who will play an important on site role, helping to cultivate an engaged, positive workplace community. In this position, you'll support employee satisfaction, act as a key point of contact for day to day queries, and help ensure a smooth, supportive experience for everyone on site. Our client is a fast expanding, globally recognised American banking and financial services organisation. This role presents a fantastic opportunity to contribute to a large scale global alignment project while delivering an elevated, hotel style service experience to stakeholders at every level. Type of contract Full-time, Permanent Hours 40 per week (Monday-Friday; on a shift rota basis between 8 AM - 5:30 PM) What will you get? Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, in-house coffee, breakfast and lunch are included! Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow. Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support. Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career! Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions. Give Back to Community: Take one paid day off annually to support a cause you're passionate about! Main responsibilities Managing, training, and continuously engaging with the team to ensure high levels of productivity. Working alongside the team to ensure efficient and outstanding service levels are delivered at all times. Driving local engagement and increasing staff satisfaction through on site initiatives. Being the on site presence of Facilities, Hospitality, and Concierge services across all floors. Helping drive local strategy, GCED initiatives, culture and programs creating relationships with key stakeholders. Ensuring the shared spaces, meeting rooms, event space, and collaboration areas are instantly ready to be used for more efficient use of the client's time. Providing a "one stop shop" for all on floor related issues, all hospitality and concierge services, managing a high volume workload. Ensuring the correct H&S procedures are followed and documented. This is to include but not limited to H&S checks, fire awareness procedure, emergency contacts, incidents/accidents/near missed procedures. Managing any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to management accordingly and ensuring it has been documented appropriately and as per agreed process where applicable. Actively engaging and encouraging client and guest feedback, and driving change that enhances services provided, maximising technology and innovation in the process, and communicating best practice across the team. Being involved in staff events from the social aspect to planning and implementing with the office leadership team. The ideal candidate will Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Build strong rapport quickly with key stakeholders, including clients, visitors, and VIPs. Maintain exceptional personal presentation and demonstrate outstanding interpersonal skills. Be proactive, organised, adaptable, and detail focused, with strong time management skills and a desire to learn and develop. Bring creativity and the ability to think innovatively, offering fresh ideas and solutions. Approach complaints or issues with confidence and professionalism. Remain calm, clear headed, and decisive under pressure, while demonstrating confidence, discretion, and diplomacy. Ideally have prior customer service experience in a similar environment, such as corporate settings, luxury hospitality, or airlines. About us Rapport Guest Services is a multi award winning company, delivering front and back of house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at . We will contact applicants within 5 7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline Responsible for managing any HR issues while also being able to reward and recognise when needed Demonstrate close attention to detail WHAT YOU BRING TO THE TABLE Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality. Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline. Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
Apr 26, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline Responsible for managing any HR issues while also being able to reward and recognise when needed Demonstrate close attention to detail WHAT YOU BRING TO THE TABLE Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality. Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline. Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline Responsible for managing any HR issues while also being able to reward and recognise when needed Demonstrate close attention to detail WHAT YOU BRING TO THE TABLE Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality. Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline. Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
Apr 26, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline Responsible for managing any HR issues while also being able to reward and recognise when needed Demonstrate close attention to detail WHAT YOU BRING TO THE TABLE Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality. Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline. Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
The Shared Success Customer Success Management (CSM) team is part of the broader Customer Experience organization, which includes Renewals, Customer Education, and Support. CSMs operate within a pooled, scale-focused model designed to support a large and growing customer portfolio through an always on digital approach, complemented by 1 to many engagements and signal driven prioritization. This ensures human engagement is focused where it drives the greatest impact. The role blends time bound ownership of a defined set of customers with shared, signal based success motions across the broader portfolio. We are an AI powered strategic growth engine, partnering with customers to realize the full impact of Miro as an AI driven operating system for modern work. The team collaborates with customers to accelerate innovation, strengthen collaboration, and enable new ways of working. By leveraging product insights, lifecycle signals, and scalable engagement strategies, Shared Success CSMs drive measurable outcomes in retention, adoption, and expansion across a global and diverse customer base. About the Role As a Customer Success Manager on the Shared Success team, you will help execute and evolve a modern approach to Customer Success at scale. This role is designed for self starters who thrive in dynamic environments and are quick to adapt, continuously learning and evolving as priorities shift. You will balance direct customer engagement with signal driven prioritization, managing a portfolio of customers while leveraging product signals, lifecycle triggers, and health indicators to determine when and how to engage. Working alongside a global team, you will contribute to scalable programs, experiments, and playbooks that help thousands of customers realize value from Miro. Success in this role requires curiosity, ownership, strong organization, and the ability to use data, technology, and emerging AI capabilities to drive meaningful customer outcomes. Success in this role requires strong AI fluency, a consultative mindset, and the ability to engage confidently with stakeholders from individual users to C level executives. You bring experience partnering with engineering, product, and design leaders, and can translate business goals into actionable, value driven outcomes using Miro. What you'll do Own outcomes across a portfolio of customers, with a focus on driving adoption, retention, and expansion Use product usage data, health signals, and lifecycle insights to proactively identify risks and opportunities, and prioritize engagement Engage customers at key moments in their journey, including onboarding, adoption, and renewal risk, to drive measurable business outcomes Execute and iterate on scalable programs and playbooks that accelerate activation, deepen adoption, and support long term value realization Deliver targeted engagements as needed (e.g. workshops, Miro Days, and virtual sessions) for high impact opportunities and risks within your portfolio Advise customers on best practices to embed Miro into core workflows and improve collaboration and innovation Partner cross functionally with Sales, Product, Support, and Education by sharing customer insights, escalating friction points, and contributing to solutions that improve the customer experience Maintain accurate account data and documentation in Gainsight and internal systems to ensure visibility and continuity Contribute insights and patterns from your portfolio to help improve team programs, playbooks, and overall customer experience at scale What you'll need 3+ years of experience in customer facing roles within SaaS, fintech, technology, or consulting environments Demonstrated AI fluency, with the ability to leverage AI and automation to enhance customer engagement and scale impact Consultative mindset with experience in consulting a major plus, demonstrating the ability to guide customers through discovery, challenge assumptions, and align solutions to business outcomes Experience engaging with C level stakeholders and partnering with engineering, product, and design leadership teams Strong organizational and prioritization skills, with the ability to manage multiple engagements in a fast paced, signal driven environment Comfort using data, product insights, and customer health indicators to inform decisions and drive targeted engagement A self starter mindset with a high degree of ownership, curiosity to experiment, and the ability to take ideas from concept through execution and iteration Ability to quickly adapt and learn in a dynamic environment, pivoting based on new information, signals, and business needs Clear and confident communication skills, with the ability to engage customers across industries, roles, and levels of maturity Confidence contributing ideas, challenging the status quo, and influencing team discussions Experience with tools such as Gainsight, Salesforce, Slack, Gong, Gemini, Claude or other advanced AI technologies used for building new workflows is a plus Fluency in English and at least one additional language (Spanish, Dutch, or French) is a plus What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location specific benefits, please refer to our Global Miro benefits board.
Apr 26, 2026
Full time
The Shared Success Customer Success Management (CSM) team is part of the broader Customer Experience organization, which includes Renewals, Customer Education, and Support. CSMs operate within a pooled, scale-focused model designed to support a large and growing customer portfolio through an always on digital approach, complemented by 1 to many engagements and signal driven prioritization. This ensures human engagement is focused where it drives the greatest impact. The role blends time bound ownership of a defined set of customers with shared, signal based success motions across the broader portfolio. We are an AI powered strategic growth engine, partnering with customers to realize the full impact of Miro as an AI driven operating system for modern work. The team collaborates with customers to accelerate innovation, strengthen collaboration, and enable new ways of working. By leveraging product insights, lifecycle signals, and scalable engagement strategies, Shared Success CSMs drive measurable outcomes in retention, adoption, and expansion across a global and diverse customer base. About the Role As a Customer Success Manager on the Shared Success team, you will help execute and evolve a modern approach to Customer Success at scale. This role is designed for self starters who thrive in dynamic environments and are quick to adapt, continuously learning and evolving as priorities shift. You will balance direct customer engagement with signal driven prioritization, managing a portfolio of customers while leveraging product signals, lifecycle triggers, and health indicators to determine when and how to engage. Working alongside a global team, you will contribute to scalable programs, experiments, and playbooks that help thousands of customers realize value from Miro. Success in this role requires curiosity, ownership, strong organization, and the ability to use data, technology, and emerging AI capabilities to drive meaningful customer outcomes. Success in this role requires strong AI fluency, a consultative mindset, and the ability to engage confidently with stakeholders from individual users to C level executives. You bring experience partnering with engineering, product, and design leaders, and can translate business goals into actionable, value driven outcomes using Miro. What you'll do Own outcomes across a portfolio of customers, with a focus on driving adoption, retention, and expansion Use product usage data, health signals, and lifecycle insights to proactively identify risks and opportunities, and prioritize engagement Engage customers at key moments in their journey, including onboarding, adoption, and renewal risk, to drive measurable business outcomes Execute and iterate on scalable programs and playbooks that accelerate activation, deepen adoption, and support long term value realization Deliver targeted engagements as needed (e.g. workshops, Miro Days, and virtual sessions) for high impact opportunities and risks within your portfolio Advise customers on best practices to embed Miro into core workflows and improve collaboration and innovation Partner cross functionally with Sales, Product, Support, and Education by sharing customer insights, escalating friction points, and contributing to solutions that improve the customer experience Maintain accurate account data and documentation in Gainsight and internal systems to ensure visibility and continuity Contribute insights and patterns from your portfolio to help improve team programs, playbooks, and overall customer experience at scale What you'll need 3+ years of experience in customer facing roles within SaaS, fintech, technology, or consulting environments Demonstrated AI fluency, with the ability to leverage AI and automation to enhance customer engagement and scale impact Consultative mindset with experience in consulting a major plus, demonstrating the ability to guide customers through discovery, challenge assumptions, and align solutions to business outcomes Experience engaging with C level stakeholders and partnering with engineering, product, and design leadership teams Strong organizational and prioritization skills, with the ability to manage multiple engagements in a fast paced, signal driven environment Comfort using data, product insights, and customer health indicators to inform decisions and drive targeted engagement A self starter mindset with a high degree of ownership, curiosity to experiment, and the ability to take ideas from concept through execution and iteration Ability to quickly adapt and learn in a dynamic environment, pivoting based on new information, signals, and business needs Clear and confident communication skills, with the ability to engage customers across industries, roles, and levels of maturity Confidence contributing ideas, challenging the status quo, and influencing team discussions Experience with tools such as Gainsight, Salesforce, Slack, Gong, Gemini, Claude or other advanced AI technologies used for building new workflows is a plus Fluency in English and at least one additional language (Spanish, Dutch, or French) is a plus What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location specific benefits, please refer to our Global Miro benefits board.
We're Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $39 billion turnover and nearly 90,000 team members across 95 countries, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. Why join the Management Training Programme? As a Management Trainee, you'll have the freedom and support to explore your leadership potential - and the opportunity to become a branch manager in one of our retail operations in as little as two years. In fact, most of our senior leaders began their careers in this very role - including our current CEO. From day one, we'll invest in you. You'll be in a supportive environment where you'll take on real responsibilities and gain invaluable hands-on experience in customer service, sales, marketing, finance, operations, and more. We work hard and reward hard work Your work will be recognised with performance-based incentives and opportunities for continued promotion. Our unique promote-from-within culture means you can keep your career moving forward without having to change organisations. Award-winning training and development Whether you're building on existing strengths or developing new ones, your growth is our priority. Through classroom learning, on-the-job training and mentorship, you'll have the tools and support to take the next step - and the one after that. Responsibilities From your very first day, you'll be trusted with real responsibility and exposed to all areas of our business. You'll develop skills in: Customer Service: deliver exceptional experiences by confidently handling reservations, resolving enquiries, and building rapport with a diverse range of customers. Sales and Marketing: connect with local business partners, grow your network and develop lasting relationships. Financial Control and Profitability: understand the financial mechanics of a successful business, including cost control and interpreting profit and loss statements. Operations and Logistics: learn how to manage a fleet, plan strategically, and drive performance. Leadership and Development: take the lead in mentoring, training, and developing your own team - with the opportunity to manage and promote others as you grow. Qualifications A Bachelor's degree is preferred; however, professional experience can be substituted if applicable. You must have a full manual UK driving licence, but we do make accommodations for applicants who don't drive due to a disability. No drug or alcohol related offence on driving record within the last five years is permitted. Join us, and not only we will offer you the freedom to explore your potential, but the opportunity to progress forward on your own career path. Ready to make your move?
Apr 26, 2026
Full time
We're Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $39 billion turnover and nearly 90,000 team members across 95 countries, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. Why join the Management Training Programme? As a Management Trainee, you'll have the freedom and support to explore your leadership potential - and the opportunity to become a branch manager in one of our retail operations in as little as two years. In fact, most of our senior leaders began their careers in this very role - including our current CEO. From day one, we'll invest in you. You'll be in a supportive environment where you'll take on real responsibilities and gain invaluable hands-on experience in customer service, sales, marketing, finance, operations, and more. We work hard and reward hard work Your work will be recognised with performance-based incentives and opportunities for continued promotion. Our unique promote-from-within culture means you can keep your career moving forward without having to change organisations. Award-winning training and development Whether you're building on existing strengths or developing new ones, your growth is our priority. Through classroom learning, on-the-job training and mentorship, you'll have the tools and support to take the next step - and the one after that. Responsibilities From your very first day, you'll be trusted with real responsibility and exposed to all areas of our business. You'll develop skills in: Customer Service: deliver exceptional experiences by confidently handling reservations, resolving enquiries, and building rapport with a diverse range of customers. Sales and Marketing: connect with local business partners, grow your network and develop lasting relationships. Financial Control and Profitability: understand the financial mechanics of a successful business, including cost control and interpreting profit and loss statements. Operations and Logistics: learn how to manage a fleet, plan strategically, and drive performance. Leadership and Development: take the lead in mentoring, training, and developing your own team - with the opportunity to manage and promote others as you grow. Qualifications A Bachelor's degree is preferred; however, professional experience can be substituted if applicable. You must have a full manual UK driving licence, but we do make accommodations for applicants who don't drive due to a disability. No drug or alcohol related offence on driving record within the last five years is permitted. Join us, and not only we will offer you the freedom to explore your potential, but the opportunity to progress forward on your own career path. Ready to make your move?
4C Executive Placement are working with one of Northern Ireland's leading food manufacturers to appoint a Head of Supply Chain who will work closely with the Managing Director and other members of the senior leadership team and will help to lead and navigate the business over the next period of exciting growth. As a leading supplier within the fresh / chilled category, this well-established business has experienced year on year growth, broadening its portfolio and clients across the UK and Ireland in recent years, delivering exciting innovations and exceptional customer service. The Head of Supply Chain will be responsible for leading all end to end supply chain activities for a high-volume chilled food manufacturing site. This includes demand and supply planning, procurement, materials management, warehousing and logistics. The role ensures the right materials, products, and information flow through the business safely, efficiently, and in full alignment with customer expectations and site operational capabilities. This key leadership role requires an individual driven by customer and operational excellence, with a passion for delivering exceptional customer services. The Head of Supply Chain will have extensive experience leading supply chain operations in a large, complex chilled, fresh, or short-shelf-life food manufacturing business. In addition, the successful candidate will have the following experience and qualifications: Strong understanding of retailer supply chains and service models (M&S, Waitrose, Sainsbury's, Tesco, Asda, etc.). Proven experience managing large planning, materials, logistics, and procurement teams. Deep knowledge of ERP/MRP systems and supply chain planning tools. Strong leadership presence with ability to influence cross-functional teams. Experience in fast-paced, complex and highly variable demand environments. Degree in supply chain, operations, engineering, or similar discipline. This is an excellent opportunity to join a leading business committed to investing in its people and its future. If you would like to find out more or to discuss in confidence, please contact 4C Executive Placement on . Alternatively, if you believe you have the skills and drive to succeed in this role, we welcome your application below.
Apr 26, 2026
Full time
4C Executive Placement are working with one of Northern Ireland's leading food manufacturers to appoint a Head of Supply Chain who will work closely with the Managing Director and other members of the senior leadership team and will help to lead and navigate the business over the next period of exciting growth. As a leading supplier within the fresh / chilled category, this well-established business has experienced year on year growth, broadening its portfolio and clients across the UK and Ireland in recent years, delivering exciting innovations and exceptional customer service. The Head of Supply Chain will be responsible for leading all end to end supply chain activities for a high-volume chilled food manufacturing site. This includes demand and supply planning, procurement, materials management, warehousing and logistics. The role ensures the right materials, products, and information flow through the business safely, efficiently, and in full alignment with customer expectations and site operational capabilities. This key leadership role requires an individual driven by customer and operational excellence, with a passion for delivering exceptional customer services. The Head of Supply Chain will have extensive experience leading supply chain operations in a large, complex chilled, fresh, or short-shelf-life food manufacturing business. In addition, the successful candidate will have the following experience and qualifications: Strong understanding of retailer supply chains and service models (M&S, Waitrose, Sainsbury's, Tesco, Asda, etc.). Proven experience managing large planning, materials, logistics, and procurement teams. Deep knowledge of ERP/MRP systems and supply chain planning tools. Strong leadership presence with ability to influence cross-functional teams. Experience in fast-paced, complex and highly variable demand environments. Degree in supply chain, operations, engineering, or similar discipline. This is an excellent opportunity to join a leading business committed to investing in its people and its future. If you would like to find out more or to discuss in confidence, please contact 4C Executive Placement on . Alternatively, if you believe you have the skills and drive to succeed in this role, we welcome your application below.
MP Jobs Ltd t/a MP Recruitment Group
Didcot, Oxfordshire
The Role As part of the Customer Relationship Team, you will act as a key point of support for both customers and the team, serving as the first escalation point for complex queries while supporting the Manager in the day-to-day running of the function. You will play a hands-on role in ensuring smooth operations, high service levels, and team efficiency , stepping into leadership responsibilities when required to maintain continuity. Key Responsibilities Provide frontline customer support via phone and email, handling orders, quotes, queries, and complaints Act as the escalation point for complex or unresolved customer issues Support the Manager in overseeing daily team operations, including workflow and resource planning Monitor team performance against KPIs, ensuring high standards of customer service Collaborate with internal teams (Sales, Production, Logistics) to deliver seamless customer solutions Assist with onboarding, training, and ongoing development of team members Step into managerial responsibilities in the Manager s absence, maintaining team performance and motivation Identify and implement process improvements to enhance efficiency and customer experience Produce and review reports, maintaining accurate documentation and procedures Skills & Experience Proven experience in a senior customer-facing role, with exposure to team leadership or management cover Strong communication, leadership, and problem-solving skills Ability to manage priorities and perform in a fast-paced environment Excellent customer service skills, with the ability to resolve complex issues effectively Experience working with KPIs and performance metrics Strong organisational and time-management skills Familiarity with CRM systems, Microsoft Office, and ERP systems (desirable) About You A collaborative team player with a positive, customer-focused approach Confident communicator, able to work effectively at all levels Proactive, solutions-focused, and open to continuous improvement Motivated to support and develop others within the team Able to simplify complex challenges and deliver practical solutions This role description is intended to give the role holder an appreciation of the range of duties undertaken. The role description is subject to ongoing review in line with company requirements
Apr 26, 2026
Full time
The Role As part of the Customer Relationship Team, you will act as a key point of support for both customers and the team, serving as the first escalation point for complex queries while supporting the Manager in the day-to-day running of the function. You will play a hands-on role in ensuring smooth operations, high service levels, and team efficiency , stepping into leadership responsibilities when required to maintain continuity. Key Responsibilities Provide frontline customer support via phone and email, handling orders, quotes, queries, and complaints Act as the escalation point for complex or unresolved customer issues Support the Manager in overseeing daily team operations, including workflow and resource planning Monitor team performance against KPIs, ensuring high standards of customer service Collaborate with internal teams (Sales, Production, Logistics) to deliver seamless customer solutions Assist with onboarding, training, and ongoing development of team members Step into managerial responsibilities in the Manager s absence, maintaining team performance and motivation Identify and implement process improvements to enhance efficiency and customer experience Produce and review reports, maintaining accurate documentation and procedures Skills & Experience Proven experience in a senior customer-facing role, with exposure to team leadership or management cover Strong communication, leadership, and problem-solving skills Ability to manage priorities and perform in a fast-paced environment Excellent customer service skills, with the ability to resolve complex issues effectively Experience working with KPIs and performance metrics Strong organisational and time-management skills Familiarity with CRM systems, Microsoft Office, and ERP systems (desirable) About You A collaborative team player with a positive, customer-focused approach Confident communicator, able to work effectively at all levels Proactive, solutions-focused, and open to continuous improvement Motivated to support and develop others within the team Able to simplify complex challenges and deliver practical solutions This role description is intended to give the role holder an appreciation of the range of duties undertaken. The role description is subject to ongoing review in line with company requirements
A retail company is looking for a Store Manager in Andover, England. The successful candidate will manage store operations, lead the team to deliver exceptional customer service, and ensure high standards of merchandising. Candidates should have strong leadership skills and progressively responsible retail experience. This role focuses on maximizing sales while maintaining a customer-first approach. Competitive compensation is a part of the offer.
Apr 26, 2026
Full time
A retail company is looking for a Store Manager in Andover, England. The successful candidate will manage store operations, lead the team to deliver exceptional customer service, and ensure high standards of merchandising. Candidates should have strong leadership skills and progressively responsible retail experience. This role focuses on maximizing sales while maintaining a customer-first approach. Competitive compensation is a part of the offer.
My client, a leader in high-end automotive services, is seeking a Car Valeter to join their professional team. This is a fantastic opportunity to work with some of the most prestigious vehicles in the industry, ensuring they are presented to the highest standard. About the Role As a Car Valeter, you ll play a key part in maintaining the impeccable appearance of our client s fleet. From luxury saloons to performance models, you ll be trusted with delivering a meticulous, showroom-quality finish that reflects the brand s reputation. Key Responsibilities Clean and detail vehicle exteriors and interiors including wheels, mirrors, trims, windows and upholstery Apply wax, polish and paint correction products (including T-Cut where needed) Use specialist cleaning products and gels to achieve a flawless finish Steam-clean engines, frames, and wheel arches Carry out fluid level and full light checks post-valet Inspect vehicles post-repair to report any visible defects Clean and prepare courtesy vehicles, prioritising to meet customer schedules Safely collect and deliver vehicles when required Complete all relevant paperwork accurately and consistently Ensure all equipment is maintained, cleaned, and stored safely What We re Looking For A keen eye for detail and pride in your work Previous experience in valeting or vehicle detailing is preferred A professional, reliable, and organised approach Ability to prioritise workload and manage time effectively Full UK driving licence Why Join? Work with premium and prestige vehicles every day Join a passionate and supportive team Opportunity to build your career in a high-end automotive environment Be part of a brand that values quality, excellence, and presentation
Apr 26, 2026
Full time
My client, a leader in high-end automotive services, is seeking a Car Valeter to join their professional team. This is a fantastic opportunity to work with some of the most prestigious vehicles in the industry, ensuring they are presented to the highest standard. About the Role As a Car Valeter, you ll play a key part in maintaining the impeccable appearance of our client s fleet. From luxury saloons to performance models, you ll be trusted with delivering a meticulous, showroom-quality finish that reflects the brand s reputation. Key Responsibilities Clean and detail vehicle exteriors and interiors including wheels, mirrors, trims, windows and upholstery Apply wax, polish and paint correction products (including T-Cut where needed) Use specialist cleaning products and gels to achieve a flawless finish Steam-clean engines, frames, and wheel arches Carry out fluid level and full light checks post-valet Inspect vehicles post-repair to report any visible defects Clean and prepare courtesy vehicles, prioritising to meet customer schedules Safely collect and deliver vehicles when required Complete all relevant paperwork accurately and consistently Ensure all equipment is maintained, cleaned, and stored safely What We re Looking For A keen eye for detail and pride in your work Previous experience in valeting or vehicle detailing is preferred A professional, reliable, and organised approach Ability to prioritise workload and manage time effectively Full UK driving licence Why Join? Work with premium and prestige vehicles every day Join a passionate and supportive team Opportunity to build your career in a high-end automotive environment Be part of a brand that values quality, excellence, and presentation
Acoustics Sales Manager Overview We are seeking a dynamic and experienced Acoustics Sales Manager to lead and drive the growth of our client's acoustics and audio department. This is a unique opportunity to take ownership of sales for an entire business unit, focusing on expanding their innovative audio spatial systems within the UK and supporting future expansion into the EU market. This company is a market leader in providing acoustic and thermal solutions for temporary structures, working with some of the biggest names in the marquee, events, and hospitality industries. With an ambitious five-year growth plan, we are looking for a motivated professional to join the team and contribute to their success. Responsibilities As an Acoustics Sales Manager, your key responsibilities will include: Identifying and pursuing new sales opportunities within the wedding, live-events, hospitality, and leisure sectors. Managing and growing relationships with existing clients, consultants, and structure providers. Preparing proposals, quotations, and technical presentations/demos for acoustic systems. Developing and leading the acoustics sales strategy in collaboration with the marketing team, including target market profiling and sales enablement. Working with Acoustic Consultants and Environmental Health Officers to understand and advise on customers' noise situations and appropriate mitigations. Supporting the collection and reporting of acoustic data for prospective customers. Advising clients on system design, site suitability, and acoustic treatment solutions. Collaborating with the Operations Manager and Acoustics team on pre-sales surveys and site assessments. Achieving and exceeding sales targets, with progress tracked through CRM systems. Attending industry events, exhibitions, and trade shows to promote our products. Providing regular market feedback to inform product development and marketing strategies. Qualifications To be successful in this role, you will need: A proven track record in technical sales within acoustic solutions, AV, or live-events. Completion of the IOA Diploma in Acoustics and Noise Control. A strong understanding of acoustic principles, sound insulation solutions, and audio systems. Familiarity with UK noise regulations for events and venues. Experience with Symetrix or similar DSP platforms (preferred but not essential). Excellent presentation, negotiation, and communication skills. The ability to build rapport with both technical and non-technical stakeholders. A self-motivated and target-driven attitude, with the ability to work autonomously. Willingness to travel frequently, including occasional overseas trips. A full UK driving licence. Day-to-Day Your day-to-day activities will include: Engaging with potential and existing clients to identify their needs and propose tailored acoustic solutions. Conducting site visits and pre-sales surveys to assess project requirements. Preparing and delivering compelling presentations and demonstrations of our products. Collaborating with internal teams to ensure seamless delivery and installation of solutions. Attending industry events and networking to build relationships and promote our brand. Monitoring sales performance and providing regular updates to the management team. Benefits We offer a competitive package, including: A basic salary of 45,000 to 55,000 per year, plus an uncapped commission structure. 23 days of annual leave plus bank holidays, with additional leave for length of service. Flexible working hours and hybrid arrangements where possible. A company pension scheme. Regular team socials and opportunities for professional development. Free on-site parking. Contact If you are ready to take on this exciting opportunity and contribute to the growth of our acoustics and audio department, we would love to hear from you. For more information on this or any other roles in acoustics, noise, and vibration, please contact Amir Gharaati of Penguin Recruitment.
Apr 25, 2026
Full time
Acoustics Sales Manager Overview We are seeking a dynamic and experienced Acoustics Sales Manager to lead and drive the growth of our client's acoustics and audio department. This is a unique opportunity to take ownership of sales for an entire business unit, focusing on expanding their innovative audio spatial systems within the UK and supporting future expansion into the EU market. This company is a market leader in providing acoustic and thermal solutions for temporary structures, working with some of the biggest names in the marquee, events, and hospitality industries. With an ambitious five-year growth plan, we are looking for a motivated professional to join the team and contribute to their success. Responsibilities As an Acoustics Sales Manager, your key responsibilities will include: Identifying and pursuing new sales opportunities within the wedding, live-events, hospitality, and leisure sectors. Managing and growing relationships with existing clients, consultants, and structure providers. Preparing proposals, quotations, and technical presentations/demos for acoustic systems. Developing and leading the acoustics sales strategy in collaboration with the marketing team, including target market profiling and sales enablement. Working with Acoustic Consultants and Environmental Health Officers to understand and advise on customers' noise situations and appropriate mitigations. Supporting the collection and reporting of acoustic data for prospective customers. Advising clients on system design, site suitability, and acoustic treatment solutions. Collaborating with the Operations Manager and Acoustics team on pre-sales surveys and site assessments. Achieving and exceeding sales targets, with progress tracked through CRM systems. Attending industry events, exhibitions, and trade shows to promote our products. Providing regular market feedback to inform product development and marketing strategies. Qualifications To be successful in this role, you will need: A proven track record in technical sales within acoustic solutions, AV, or live-events. Completion of the IOA Diploma in Acoustics and Noise Control. A strong understanding of acoustic principles, sound insulation solutions, and audio systems. Familiarity with UK noise regulations for events and venues. Experience with Symetrix or similar DSP platforms (preferred but not essential). Excellent presentation, negotiation, and communication skills. The ability to build rapport with both technical and non-technical stakeholders. A self-motivated and target-driven attitude, with the ability to work autonomously. Willingness to travel frequently, including occasional overseas trips. A full UK driving licence. Day-to-Day Your day-to-day activities will include: Engaging with potential and existing clients to identify their needs and propose tailored acoustic solutions. Conducting site visits and pre-sales surveys to assess project requirements. Preparing and delivering compelling presentations and demonstrations of our products. Collaborating with internal teams to ensure seamless delivery and installation of solutions. Attending industry events and networking to build relationships and promote our brand. Monitoring sales performance and providing regular updates to the management team. Benefits We offer a competitive package, including: A basic salary of 45,000 to 55,000 per year, plus an uncapped commission structure. 23 days of annual leave plus bank holidays, with additional leave for length of service. Flexible working hours and hybrid arrangements where possible. A company pension scheme. Regular team socials and opportunities for professional development. Free on-site parking. Contact If you are ready to take on this exciting opportunity and contribute to the growth of our acoustics and audio department, we would love to hear from you. For more information on this or any other roles in acoustics, noise, and vibration, please contact Amir Gharaati of Penguin Recruitment.
Primary Location :BIGGLESWADE, United KingdomAt Solina, our community of close to 5,000 people share a passion for food and live our entrepreneurial culture.We design customised savoury solutions for our clients operating in the food industry, food service, butchery and nutrition markets. With sustainability at the heart of our business model, we aim to produce food that is good in every sense of the word: delicious, nourishing, affordable, sustainable and convenient.Solina is a fast-growing business, with around 50 production sites and R&D laboratories present in more than 19 countries mainly in Europe and North America.By constantly rethinking culinary solutions, we make food matter for people and the planet . If you're ready for a new adventure in a dynamic, expanding, passionate, international company, join us !We are looking for an experienced Group Supplier Quality Assurance Manager to define and lead our vendor quality and food safety strategy across Europe and North America .In this pivotal role, you will shape how we work with suppliers at Group level, ensuring robust quality, food safety, regulatory compliance, and responsible sourcing , while actively supporting major procurement and digital transformation initiatives . You will play a key role in enabling supplier consolidation, complexity reduction, supply continuity, and long term resilience.As a member of the Group Quality Leadership Team and reporting to the Group Quality Director , you will act as a senior partner to Procurement, Sustainability, Operations, R&D, Regulatory Affairs, and external vendors. You will lead the evolution towards a risk based, value driven supplier governance model , supporting business growth, M&A integration, and increasing regulatory and customer expectations. Your responsibilities will include: Defining and deploying the Group Supplier Quality Assurance strategy aligned with our overaal Quality, Food Safety, Procurement, and ESG ambitions Establishing clear Group policies, standards, and governance frameworks for vendor approval, monitoring, escalation, and performance Acting as Quality & Food Safety lead for procurement transformation programs, ensuring supplier changes are robustly assessed Leading vendor risk management , crisis preparedness, and incident response related to supplier quality, food safety, or supply continuity Driving continuous improvement and performance management with strategic and preferred suppliers Building and leading the Group Supplier Quality community , strengthening capabilities across regionsThis is a highly visible role combining strategy, execution, leadership, and influence in a complex, international environment. Candidate's profile We are looking for a senior quality leader with strong credibility in multinational, matrix organisations. Master's degree in Food Science, Quality, or a related field 15+ years of experience in Quality roles within food, ingredients, or FMCG Proven experience at senior management in an international organisation Strong background in supplier audits, risk management, and food safety standards (BRCGS, IFS, FSSC 22000) Solid understanding of regulatory requirements and emerging EU regulations , as well as sustainability frameworks Demonstrated experience with vendor consolidation, harmonisation, dual sourcing, and change programmes Experience working across Europe and North America is a strong asset Strategic mindset combined with strong execution capability Excellent influencing skills, particularly in procurement driven environments, collaborative, pragmatic, and partnership oriented mindset Ability to balance standardization with pragmatic regional adaptation Strong leadership presence and credibility with senior stakeholder, proven crisis leadership and change management skills Location The preferred location is one of the following Solina sites: Biggleswade (UK), Bolingbrook (USA), Malmö (Sweden), or Eastvale (USA). The role involves frequent travel within Europe and North America. We are open to talents of all backgrounds. Our recruitment process is based on competences, and we openly welcome all candidates of all types according to our DEI Commitment Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
Apr 25, 2026
Full time
Primary Location :BIGGLESWADE, United KingdomAt Solina, our community of close to 5,000 people share a passion for food and live our entrepreneurial culture.We design customised savoury solutions for our clients operating in the food industry, food service, butchery and nutrition markets. With sustainability at the heart of our business model, we aim to produce food that is good in every sense of the word: delicious, nourishing, affordable, sustainable and convenient.Solina is a fast-growing business, with around 50 production sites and R&D laboratories present in more than 19 countries mainly in Europe and North America.By constantly rethinking culinary solutions, we make food matter for people and the planet . If you're ready for a new adventure in a dynamic, expanding, passionate, international company, join us !We are looking for an experienced Group Supplier Quality Assurance Manager to define and lead our vendor quality and food safety strategy across Europe and North America .In this pivotal role, you will shape how we work with suppliers at Group level, ensuring robust quality, food safety, regulatory compliance, and responsible sourcing , while actively supporting major procurement and digital transformation initiatives . You will play a key role in enabling supplier consolidation, complexity reduction, supply continuity, and long term resilience.As a member of the Group Quality Leadership Team and reporting to the Group Quality Director , you will act as a senior partner to Procurement, Sustainability, Operations, R&D, Regulatory Affairs, and external vendors. You will lead the evolution towards a risk based, value driven supplier governance model , supporting business growth, M&A integration, and increasing regulatory and customer expectations. Your responsibilities will include: Defining and deploying the Group Supplier Quality Assurance strategy aligned with our overaal Quality, Food Safety, Procurement, and ESG ambitions Establishing clear Group policies, standards, and governance frameworks for vendor approval, monitoring, escalation, and performance Acting as Quality & Food Safety lead for procurement transformation programs, ensuring supplier changes are robustly assessed Leading vendor risk management , crisis preparedness, and incident response related to supplier quality, food safety, or supply continuity Driving continuous improvement and performance management with strategic and preferred suppliers Building and leading the Group Supplier Quality community , strengthening capabilities across regionsThis is a highly visible role combining strategy, execution, leadership, and influence in a complex, international environment. Candidate's profile We are looking for a senior quality leader with strong credibility in multinational, matrix organisations. Master's degree in Food Science, Quality, or a related field 15+ years of experience in Quality roles within food, ingredients, or FMCG Proven experience at senior management in an international organisation Strong background in supplier audits, risk management, and food safety standards (BRCGS, IFS, FSSC 22000) Solid understanding of regulatory requirements and emerging EU regulations , as well as sustainability frameworks Demonstrated experience with vendor consolidation, harmonisation, dual sourcing, and change programmes Experience working across Europe and North America is a strong asset Strategic mindset combined with strong execution capability Excellent influencing skills, particularly in procurement driven environments, collaborative, pragmatic, and partnership oriented mindset Ability to balance standardization with pragmatic regional adaptation Strong leadership presence and credibility with senior stakeholder, proven crisis leadership and change management skills Location The preferred location is one of the following Solina sites: Biggleswade (UK), Bolingbrook (USA), Malmö (Sweden), or Eastvale (USA). The role involves frequent travel within Europe and North America. We are open to talents of all backgrounds. Our recruitment process is based on competences, and we openly welcome all candidates of all types according to our DEI Commitment Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline Responsible for managing any HR issues while also being able to reward and recognise when needed Demonstrate close attention to detail WHAT YOU BRING TO THE TABLE Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality. Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline. Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
Apr 25, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline Responsible for managing any HR issues while also being able to reward and recognise when needed Demonstrate close attention to detail WHAT YOU BRING TO THE TABLE Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality. Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline. Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
An excellent opportunity has arisen for a despatch assistant to join us at ECU Testing LTD About the role: We are looking for a full-time despatch assistant to join our fulfilment team You will primarily be responsible for unpacking and processing inbound parcels and preparing and packing a wide variety of electronic control units on the 5.30am to 14.00pm shift. Ensuring this is done efficiently and accurately to enable us to meet our customers needs with fast despatch times and excellent customer service. In the role you will also be responsible for packing parcels and despatching them to customers during periods of holidays/absence on the 9.00am to 17.30pm shift. About the company: We are a market leader in automotive control unit remanufacturing, and we develop ECU (Electronic Control unit) remanufacturing solutions for Engine management, Transmission, Anti-lock braking, Electronic power steering, instrumentation and comfort control systems for the automotive aftermarket. We are based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse-riding. Main responsibilities Unpacking high volumes of deliveries from couriers Packing parcels of car parts for delivery to customers securely and safely Operate machinery to provide packaging material Any other task deemed reasonable by employer Benefits: Full on the job training, constantly, throughout you career here at ECU Testing ltd. 32 days holiday per year, inclusive of bank holidays. Fully air-conditioned office. Free onsite parking Free work uniform, PPE and safety footwear Unlimited barista-quality coffee Recreation facilities (Full driving simulator/dart boards/pool tables) Free takeaway meal every Friday, named FAT FRIDAY by all the staff. Access to a fully equipped company gym. Birthday Gifts. Christmas party, fully paid for by the Managing director. Annual team building days. Excellent in-house career development opportunities Key skills and requirements: A keen eye for detail Good level of health / fitness and able to stand for long periods of time and lift heavy parts up to 15kg Ability to work in a fast-paced environment Ability to multitask and have a methodical approach to the task at hand Schedule: Monday Friday: Hours can vary between 5.30am 17.30pm. If you are interested in this position, please apply online today.
Apr 25, 2026
Full time
An excellent opportunity has arisen for a despatch assistant to join us at ECU Testing LTD About the role: We are looking for a full-time despatch assistant to join our fulfilment team You will primarily be responsible for unpacking and processing inbound parcels and preparing and packing a wide variety of electronic control units on the 5.30am to 14.00pm shift. Ensuring this is done efficiently and accurately to enable us to meet our customers needs with fast despatch times and excellent customer service. In the role you will also be responsible for packing parcels and despatching them to customers during periods of holidays/absence on the 9.00am to 17.30pm shift. About the company: We are a market leader in automotive control unit remanufacturing, and we develop ECU (Electronic Control unit) remanufacturing solutions for Engine management, Transmission, Anti-lock braking, Electronic power steering, instrumentation and comfort control systems for the automotive aftermarket. We are based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse-riding. Main responsibilities Unpacking high volumes of deliveries from couriers Packing parcels of car parts for delivery to customers securely and safely Operate machinery to provide packaging material Any other task deemed reasonable by employer Benefits: Full on the job training, constantly, throughout you career here at ECU Testing ltd. 32 days holiday per year, inclusive of bank holidays. Fully air-conditioned office. Free onsite parking Free work uniform, PPE and safety footwear Unlimited barista-quality coffee Recreation facilities (Full driving simulator/dart boards/pool tables) Free takeaway meal every Friday, named FAT FRIDAY by all the staff. Access to a fully equipped company gym. Birthday Gifts. Christmas party, fully paid for by the Managing director. Annual team building days. Excellent in-house career development opportunities Key skills and requirements: A keen eye for detail Good level of health / fitness and able to stand for long periods of time and lift heavy parts up to 15kg Ability to work in a fast-paced environment Ability to multitask and have a methodical approach to the task at hand Schedule: Monday Friday: Hours can vary between 5.30am 17.30pm. If you are interested in this position, please apply online today.
Bell Cornwall Recruitment
Little Aston, West Midlands
Senior Private Client Solicitor (10+ PQE) Location: Sutton Coldfield Salary: 60-80k + Bonus / Commission (DOE) The Firm A well-established, boutique Corporate & Commercial law firm with a strong reputation for delivering high-quality legal services to a diverse client base. A significant proportion of our Private Client work is generated organically through our thriving commercial practice, resulting in a consistent flow of high-value, high-quality instructions. The Opportunity We are seeking an experienced Senior Private Client Solicitor (10+ years PQE) to lead and further develop our Private Client offering. This is a key strategic hire, offering the opportunity to take ownership of an already successful practice area, manage a small team, and play a central role in the firm's continued growth. The Role You will: Lead and manage a small Private Client team Handle a varied caseload of high-value, non-contentious Private Client matters Advise on: Wills and estate planning Trust creation and administration Lasting Powers of Attorney (LPAs) Inheritance tax and succession planning Work closely with the Corporate & Commercial team to support business owners, entrepreneurs, and high-net-worth individuals Contribute to the strategic development and expansion of the Private Client department Mentor and support junior team members About You Qualified Solicitor with 10+ years' PQE in Private Client work Strong technical expertise across the full spectrum of non-contentious Private Client matters Experience managing or supervising a team Commercially aware, with the ability to build and maintain client relationships STEP qualification (or working towards) is desirable but not essential A proactive and collaborative approach What's on Offer The opportunity to lead and shape a growing Private Client practice High-quality work sourced from an established commercial client base A supportive, close-knit firm culture Competitive salary and benefits package (percentage or fees) Genuine long-term career progression prospects If you are an ambitious Senior Private Client Solicitor looking for a leadership role within a dynamic and entrepreneurial firm, we would love to hear from you. INDHP Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Apr 25, 2026
Full time
Senior Private Client Solicitor (10+ PQE) Location: Sutton Coldfield Salary: 60-80k + Bonus / Commission (DOE) The Firm A well-established, boutique Corporate & Commercial law firm with a strong reputation for delivering high-quality legal services to a diverse client base. A significant proportion of our Private Client work is generated organically through our thriving commercial practice, resulting in a consistent flow of high-value, high-quality instructions. The Opportunity We are seeking an experienced Senior Private Client Solicitor (10+ years PQE) to lead and further develop our Private Client offering. This is a key strategic hire, offering the opportunity to take ownership of an already successful practice area, manage a small team, and play a central role in the firm's continued growth. The Role You will: Lead and manage a small Private Client team Handle a varied caseload of high-value, non-contentious Private Client matters Advise on: Wills and estate planning Trust creation and administration Lasting Powers of Attorney (LPAs) Inheritance tax and succession planning Work closely with the Corporate & Commercial team to support business owners, entrepreneurs, and high-net-worth individuals Contribute to the strategic development and expansion of the Private Client department Mentor and support junior team members About You Qualified Solicitor with 10+ years' PQE in Private Client work Strong technical expertise across the full spectrum of non-contentious Private Client matters Experience managing or supervising a team Commercially aware, with the ability to build and maintain client relationships STEP qualification (or working towards) is desirable but not essential A proactive and collaborative approach What's on Offer The opportunity to lead and shape a growing Private Client practice High-quality work sourced from an established commercial client base A supportive, close-knit firm culture Competitive salary and benefits package (percentage or fees) Genuine long-term career progression prospects If you are an ambitious Senior Private Client Solicitor looking for a leadership role within a dynamic and entrepreneurial firm, we would love to hear from you. INDHP Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
A leading food manufacturer in Northern Ireland seeks a Head of Supply Chain to manage all end-to-end supply chain activities for a high-volume chilled food manufacturing site. The successful candidate will ensure efficient materials flow, manage logistics and procurement, and lead cross-functional teams. Extensive experience in supply chain operations, particularly in fast-paced environments, is required, along with a relevant degree. This role is pivotal for ensuring operational excellence and customer service. Contact 4C Executive Placement to apply.
Apr 25, 2026
Full time
A leading food manufacturer in Northern Ireland seeks a Head of Supply Chain to manage all end-to-end supply chain activities for a high-volume chilled food manufacturing site. The successful candidate will ensure efficient materials flow, manage logistics and procurement, and lead cross-functional teams. Extensive experience in supply chain operations, particularly in fast-paced environments, is required, along with a relevant degree. This role is pivotal for ensuring operational excellence and customer service. Contact 4C Executive Placement to apply.
Retail Bureau Manager (Store Manager) Hours: 30h p/w Location/s: Bishop's Stortford Responsible for: A small team of Retail Colleagues. Shift Pattern: Monday - Sunday Lead the Way as a Retail Bureau Manager Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don't just manage branches - they inspire, empower, and set the standard for delivering exceptional service. As a Bureau Manager, you'll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer's experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you'll play a key role in bringing our purpose to life. What you'll be doing on a day-to-day basis Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies Inspire and coach your team to deliver personalised, engaging experiences for every customer Build lasting relationships with customers, understanding their travel needs and matching them with the right products Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally Lead by example in delivering our eurochange sales framework and maintaining our high standards Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust Conduct regular cash reconciliations and audits to manage risk and minimise losses Analyse branch KPIs and performance data to identify opportunities for improvement Train and mentor your team to grow their skills, confidence, and careers Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business Proactively seek opportunities to innovate and improve processes that enhance the customer experience. Our Leadership Behaviours As a Bureau Manager, you'll be expected to: Lead by example, embodying eurochange's values in every interaction Communicate clearly and confidently, ensuring your team knows what's expected and feels supported Empower your team to make decisions, solve problems, and take ownership of their performance Recognise and celebrate success, motivating your team to achieve and exceed their targets Demonstrate resilience and adaptability in a fast-paced retail environment Foster a positive, inclusive workplace where everyone feels valued and can thrive Give and receive feedback openly and constructively, always looking for ways to improve Stay commercially aware, understanding how your decisions impact the branch and the wider business The Stand-Out Qualities to Be Part of Proven experience leading teams in a retail, banking, or financial services environment A commercial mindset with a track record of meeting and exceeding sales targets Strong leadership skills with the ability to motivate, coach, and develop others Financial acumen, including managing budgets, cash handling, and risk controls Knowledge of AML, KYC, and financial compliance standards A passion for customer service and relationship building Excellent communication, problem-solving, and organisational skills Our Perks Are Out of This World! Colleague Rate on Travel Money 28 days holiday (inclusive of bank holidays) High Street Discounts Free 24/7 Virtual GP service for you and your family Cycle to Work Scheme Employee Wellbeing & Financial Support through Retail Trust Employee Assistance Programme - because you matter! Wagestream - access your earned wages when you need it Recognition Awards for outstanding service Additional holiday entitlement after 1 year Life Assurance and much more! Our Vision To be the UK's go-to travel money provider, adding value to every customer's journey. Our Purpose Foreign exchange but better, simpler & more convenient. We're the trusted inspirational experts. Our Values We Strive We Trust We're Aspirational We're Responsible We're Sincere
Apr 25, 2026
Full time
Retail Bureau Manager (Store Manager) Hours: 30h p/w Location/s: Bishop's Stortford Responsible for: A small team of Retail Colleagues. Shift Pattern: Monday - Sunday Lead the Way as a Retail Bureau Manager Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don't just manage branches - they inspire, empower, and set the standard for delivering exceptional service. As a Bureau Manager, you'll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer's experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you'll play a key role in bringing our purpose to life. What you'll be doing on a day-to-day basis Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies Inspire and coach your team to deliver personalised, engaging experiences for every customer Build lasting relationships with customers, understanding their travel needs and matching them with the right products Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally Lead by example in delivering our eurochange sales framework and maintaining our high standards Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust Conduct regular cash reconciliations and audits to manage risk and minimise losses Analyse branch KPIs and performance data to identify opportunities for improvement Train and mentor your team to grow their skills, confidence, and careers Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business Proactively seek opportunities to innovate and improve processes that enhance the customer experience. Our Leadership Behaviours As a Bureau Manager, you'll be expected to: Lead by example, embodying eurochange's values in every interaction Communicate clearly and confidently, ensuring your team knows what's expected and feels supported Empower your team to make decisions, solve problems, and take ownership of their performance Recognise and celebrate success, motivating your team to achieve and exceed their targets Demonstrate resilience and adaptability in a fast-paced retail environment Foster a positive, inclusive workplace where everyone feels valued and can thrive Give and receive feedback openly and constructively, always looking for ways to improve Stay commercially aware, understanding how your decisions impact the branch and the wider business The Stand-Out Qualities to Be Part of Proven experience leading teams in a retail, banking, or financial services environment A commercial mindset with a track record of meeting and exceeding sales targets Strong leadership skills with the ability to motivate, coach, and develop others Financial acumen, including managing budgets, cash handling, and risk controls Knowledge of AML, KYC, and financial compliance standards A passion for customer service and relationship building Excellent communication, problem-solving, and organisational skills Our Perks Are Out of This World! Colleague Rate on Travel Money 28 days holiday (inclusive of bank holidays) High Street Discounts Free 24/7 Virtual GP service for you and your family Cycle to Work Scheme Employee Wellbeing & Financial Support through Retail Trust Employee Assistance Programme - because you matter! Wagestream - access your earned wages when you need it Recognition Awards for outstanding service Additional holiday entitlement after 1 year Life Assurance and much more! Our Vision To be the UK's go-to travel money provider, adding value to every customer's journey. Our Purpose Foreign exchange but better, simpler & more convenient. We're the trusted inspirational experts. Our Values We Strive We Trust We're Aspirational We're Responsible We're Sincere
We're Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $39 billion turnover and nearly 90,000 team members across 95 countries, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. Why join the Management Training Programme? As a Management Trainee, you'll have the freedom and support to explore your leadership potential - and the opportunity to become a branch manager in one of our retail operations in as little as two years. In fact, most of our senior leaders began their careers in this very role - including our current CEO. From day one, we'll invest in you. You'll be in a supportive environment where you'll take on real responsibilities and gain invaluable hands-on experience in customer service, sales, marketing, finance, operations, and more. We work hard and reward hard work Your work will be recognised with performance-based incentives and opportunities for continued promotion. Our unique promote-from-within culture means you can keep your career moving forward without having to change organisations. Award-winning training and development Whether you're building on existing strengths or developing new ones, your growth is our priority. Through classroom learning, on-the-job training and mentorship, you'll have the tools and support to take the next step - and the one after that. Responsibilities From your very first day, you'll be trusted with real responsibility and exposed to all areas of our business. You'll develop skills in: Customer Service: deliver exceptional experiences by confidently handling reservations, resolving enquiries, and building rapport with a diverse range of customers. Sales and Marketing: connect with local business partners, grow your network and develop lasting relationships. Financial Control and Profitability: understand the financial mechanics of a successful business, including cost control and interpreting profit and loss statements. Operations and Logistics: learn how to manage a fleet, plan strategically, and drive performance. Leadership and Development: take the lead in mentoring, training, and developing your own team - with the opportunity to manage and promote others as you grow. Qualifications A Bachelor's degree is preferred; however, professional experience can be substituted if applicable. You must have a full manual UK driving licence, but we do make accommodations for applicants who don't drive due to a disability. No drug or alcohol related offence on driving record within the last five years is permitted. Join us, and not only we will offer you the freedom to explore your potential, but the opportunity to progress forward on your own career path. Ready to make your move?
Apr 25, 2026
Full time
We're Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $39 billion turnover and nearly 90,000 team members across 95 countries, we've grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. Why join the Management Training Programme? As a Management Trainee, you'll have the freedom and support to explore your leadership potential - and the opportunity to become a branch manager in one of our retail operations in as little as two years. In fact, most of our senior leaders began their careers in this very role - including our current CEO. From day one, we'll invest in you. You'll be in a supportive environment where you'll take on real responsibilities and gain invaluable hands-on experience in customer service, sales, marketing, finance, operations, and more. We work hard and reward hard work Your work will be recognised with performance-based incentives and opportunities for continued promotion. Our unique promote-from-within culture means you can keep your career moving forward without having to change organisations. Award-winning training and development Whether you're building on existing strengths or developing new ones, your growth is our priority. Through classroom learning, on-the-job training and mentorship, you'll have the tools and support to take the next step - and the one after that. Responsibilities From your very first day, you'll be trusted with real responsibility and exposed to all areas of our business. You'll develop skills in: Customer Service: deliver exceptional experiences by confidently handling reservations, resolving enquiries, and building rapport with a diverse range of customers. Sales and Marketing: connect with local business partners, grow your network and develop lasting relationships. Financial Control and Profitability: understand the financial mechanics of a successful business, including cost control and interpreting profit and loss statements. Operations and Logistics: learn how to manage a fleet, plan strategically, and drive performance. Leadership and Development: take the lead in mentoring, training, and developing your own team - with the opportunity to manage and promote others as you grow. Qualifications A Bachelor's degree is preferred; however, professional experience can be substituted if applicable. You must have a full manual UK driving licence, but we do make accommodations for applicants who don't drive due to a disability. No drug or alcohol related offence on driving record within the last five years is permitted. Join us, and not only we will offer you the freedom to explore your potential, but the opportunity to progress forward on your own career path. Ready to make your move?
Position Summary In this role, you will have the opportunity to do the most impactful work of your career, elevating your craft while contributing to a team that values lifelong learning. As a Product Manager II, you will be tasked with deeply understanding market demands in terms of customer outcomes, proactively seeking out and analyzing available data such as pipeline metrics and user behavior. You will gather insights from a wide range of sources-including customer feedback, industry analysts, and input from various departments-to inform product decisions and strategy. You will operate with a high degree of independence within an Agile development environment, applying structured product thinking and frameworks such as Jobs to be Done to ensure the right problems are solved. You are expected to demonstrate strong project management discipline, driving features from discovery through delivery with minimal oversight. How You'll Contribute Specific Features: Propose new features/modules based on data analysis; identify and mitigate risks to the product roadmap; develop and present the product roadmap; create ROI models and business justifications. Markets & Validations: Utilize industry journals, publications, competitive datasets to identify industry trends; benchmark Panopto's offerings against competing SaaS solutions. Communication & Collaboration: Collaborate with internal stakeholders and customers to de escalate issues and facilitate remediation; work consultatively with sales and engineering to uncover root needs. Customer Focus: For features that do not meet expectations, define deprecation paths; conduct post mortems; measure and analyze existing features to find opportunities for innovation. Project Management: Own end to end delivery lifecycle of product initiatives within Agile sprints; coordinate cross team dependencies, manage stakeholder expectations, maintain backlog grooming and sprint planning. The Foundation for Success 8-10 years of product management experience at a software or SaaS company with a proven track record of proposing new features/modules, developing product roadmaps, and creating ROI models. Expertise in Agile/Scrum methodologies, serving as product owner, leading sprint planning, backlog refinement, and retrospectives. Strong project management skills to own delivery end to end, coordinate cross team dependencies, and manage competing priorities in a fast paced environment. Deep domain experience in at least one of higher education/EdTech, corporate learning & development, media/video infrastructure, or platform integrations. Strong analytical skills to interpret and analyze data from pipeline metrics, user behavior, customer feedback, and industry trends. Excellent communication and collaboration skills to work effectively with internal stakeholders and customers. Ability to identify and mitigate risks to product roadmaps proactively. Experience conducting post mortems and analyzing features for innovation and improvement. Experience using industry journals, competitive datasets to inform product decisions. Proactive problem solving skills and ability to gracefully handle feature deprecation. Track record of delivering technology products that delight customers in a high growth environment. What Sets You Apart Experience with product discovery and prioritization frameworks such as JTBD, RICE, Kano, or Opportunity Solution Trees. Consultative stakeholder management, uncovering root needs and building consensus across engineering, sales, and customer success. Experience with video or media technology platforms, content management systems, or learning management systems in a SaaS environment. Understanding of enterprise SaaS business models, including subscription metrics (ARR, churn, NRR) and renewal dynamics. Familiarity with integration ecosystems such as LMS platforms (Canvas, Blackboard, Moodle), LTI standards, SCORM, xAPI, and SSO/SAML. What Success Looks Like Within 6 Months: Integrated into the Agile team, completed a comprehensive audit of your product area, and taken ownership of the current roadmap, establishing clear ROI justifications. Within 1 Year: Launched at least one major feature or module from discovery to delivery that shows measurable impact on user engagement or customer retention. Your Legacy: Established a data driven culture within your product vertical, where every feature is rooted in JTBD and directly contributes to Panopto's standing as a global leader. Total Rewards The salary range for this position is $110,000 - $120,000 USD per year. The position is also eligible for a bonus as part of the compensation package. Base pay may vary based on knowledge, skills, experience, and other factors such as location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs (health insurance, flexible spending accounts, retirement savings plans, life and disability insurance, paid and unpaid time off). Learn more about what working at Panopto can mean for you. Remote, US Candidate looking for flexible or remote friendly positions are encouraged to apply. Employees in this position are eligible to work remotely. Remote, International Candidate looking for flexible or remote friendly positions are encouraged to apply. Employees are eligible to work remotely; may make regular trips to local international office when applicable. Panopto is an Equal Opportunity Employer. We value and encourage diversity and solicit applications from all qualified individuals who will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities.
Apr 25, 2026
Full time
Position Summary In this role, you will have the opportunity to do the most impactful work of your career, elevating your craft while contributing to a team that values lifelong learning. As a Product Manager II, you will be tasked with deeply understanding market demands in terms of customer outcomes, proactively seeking out and analyzing available data such as pipeline metrics and user behavior. You will gather insights from a wide range of sources-including customer feedback, industry analysts, and input from various departments-to inform product decisions and strategy. You will operate with a high degree of independence within an Agile development environment, applying structured product thinking and frameworks such as Jobs to be Done to ensure the right problems are solved. You are expected to demonstrate strong project management discipline, driving features from discovery through delivery with minimal oversight. How You'll Contribute Specific Features: Propose new features/modules based on data analysis; identify and mitigate risks to the product roadmap; develop and present the product roadmap; create ROI models and business justifications. Markets & Validations: Utilize industry journals, publications, competitive datasets to identify industry trends; benchmark Panopto's offerings against competing SaaS solutions. Communication & Collaboration: Collaborate with internal stakeholders and customers to de escalate issues and facilitate remediation; work consultatively with sales and engineering to uncover root needs. Customer Focus: For features that do not meet expectations, define deprecation paths; conduct post mortems; measure and analyze existing features to find opportunities for innovation. Project Management: Own end to end delivery lifecycle of product initiatives within Agile sprints; coordinate cross team dependencies, manage stakeholder expectations, maintain backlog grooming and sprint planning. The Foundation for Success 8-10 years of product management experience at a software or SaaS company with a proven track record of proposing new features/modules, developing product roadmaps, and creating ROI models. Expertise in Agile/Scrum methodologies, serving as product owner, leading sprint planning, backlog refinement, and retrospectives. Strong project management skills to own delivery end to end, coordinate cross team dependencies, and manage competing priorities in a fast paced environment. Deep domain experience in at least one of higher education/EdTech, corporate learning & development, media/video infrastructure, or platform integrations. Strong analytical skills to interpret and analyze data from pipeline metrics, user behavior, customer feedback, and industry trends. Excellent communication and collaboration skills to work effectively with internal stakeholders and customers. Ability to identify and mitigate risks to product roadmaps proactively. Experience conducting post mortems and analyzing features for innovation and improvement. Experience using industry journals, competitive datasets to inform product decisions. Proactive problem solving skills and ability to gracefully handle feature deprecation. Track record of delivering technology products that delight customers in a high growth environment. What Sets You Apart Experience with product discovery and prioritization frameworks such as JTBD, RICE, Kano, or Opportunity Solution Trees. Consultative stakeholder management, uncovering root needs and building consensus across engineering, sales, and customer success. Experience with video or media technology platforms, content management systems, or learning management systems in a SaaS environment. Understanding of enterprise SaaS business models, including subscription metrics (ARR, churn, NRR) and renewal dynamics. Familiarity with integration ecosystems such as LMS platforms (Canvas, Blackboard, Moodle), LTI standards, SCORM, xAPI, and SSO/SAML. What Success Looks Like Within 6 Months: Integrated into the Agile team, completed a comprehensive audit of your product area, and taken ownership of the current roadmap, establishing clear ROI justifications. Within 1 Year: Launched at least one major feature or module from discovery to delivery that shows measurable impact on user engagement or customer retention. Your Legacy: Established a data driven culture within your product vertical, where every feature is rooted in JTBD and directly contributes to Panopto's standing as a global leader. Total Rewards The salary range for this position is $110,000 - $120,000 USD per year. The position is also eligible for a bonus as part of the compensation package. Base pay may vary based on knowledge, skills, experience, and other factors such as location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs (health insurance, flexible spending accounts, retirement savings plans, life and disability insurance, paid and unpaid time off). Learn more about what working at Panopto can mean for you. Remote, US Candidate looking for flexible or remote friendly positions are encouraged to apply. Employees in this position are eligible to work remotely. Remote, International Candidate looking for flexible or remote friendly positions are encouraged to apply. Employees are eligible to work remotely; may make regular trips to local international office when applicable. Panopto is an Equal Opportunity Employer. We value and encourage diversity and solicit applications from all qualified individuals who will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities.
Director of Customer Success Strategic and commercially minded Customer Success leader who has built and scaled high-performing SaaS teams across EMEA. Led leaders, partnered closely with Sales and Product, and know how to turn strong customer outcomes into long-term value, retention, and sustainable business impact, •Stakeholder and boardroom discussing forecasts and expansion strategy as you are refine a playbook or support a complex enterprise customer conversation, Leadership style grounded in data, commercial judgement, and genuine customer empathy., Challenging the status quo, thinking long-term, and operating effectively in fast-moving, matrixed environments. Customer Success for what it truly is a strategic driver of growth, retention, and long-term customer value, • Collaborate with global CS leadership to align on programs, frameworks, and best practices, balancing global consistency with local nuance, • Act as the regional voice of the customer, influencing product direction and go-to-market priorities, • Use data-driven insights to continuously improve team effectiveness and customer outcomes, • Inspire resilience and adaptability within your team, guiding them to deliver high-quality • Lead and develop the EMEA Customer Success organisation, mentoring leaders and building a culture of accountability, ownership, and performance, • Deliver against regional retention and expansion targets, ensuring predictable and sustainable growth,• Refine and execute a Customer Success strategy aligned to global vision and regional objectives, • Own risk identification, mitigation strategies, and forecasting for the EMEA CS function, • Monitor customer health and key success metrics, providing clear reporting and insights to senior leadership, • Partner closely with Customer Experience teams (Onboarding & Implementation, Support, Customer Operations) to create a seamless end-to-end customer journey,
Apr 25, 2026
Full time
Director of Customer Success Strategic and commercially minded Customer Success leader who has built and scaled high-performing SaaS teams across EMEA. Led leaders, partnered closely with Sales and Product, and know how to turn strong customer outcomes into long-term value, retention, and sustainable business impact, •Stakeholder and boardroom discussing forecasts and expansion strategy as you are refine a playbook or support a complex enterprise customer conversation, Leadership style grounded in data, commercial judgement, and genuine customer empathy., Challenging the status quo, thinking long-term, and operating effectively in fast-moving, matrixed environments. Customer Success for what it truly is a strategic driver of growth, retention, and long-term customer value, • Collaborate with global CS leadership to align on programs, frameworks, and best practices, balancing global consistency with local nuance, • Act as the regional voice of the customer, influencing product direction and go-to-market priorities, • Use data-driven insights to continuously improve team effectiveness and customer outcomes, • Inspire resilience and adaptability within your team, guiding them to deliver high-quality • Lead and develop the EMEA Customer Success organisation, mentoring leaders and building a culture of accountability, ownership, and performance, • Deliver against regional retention and expansion targets, ensuring predictable and sustainable growth,• Refine and execute a Customer Success strategy aligned to global vision and regional objectives, • Own risk identification, mitigation strategies, and forecasting for the EMEA CS function, • Monitor customer health and key success metrics, providing clear reporting and insights to senior leadership, • Partner closely with Customer Experience teams (Onboarding & Implementation, Support, Customer Operations) to create a seamless end-to-end customer journey,
