1022 jobs found

Michael Page have registered a new exciting Permanent Complaints Customer Advisor Position in Leeds to work for a reputable and progressive Law Firm. This would be an exceptional opportunity for someone experienced within complaints or customer services an individual looking to start a business that are experts in their market have an excellent reputation and invest in all their employees offering an fantastic progression plan! Client Details Michael Page have registered a new exciting Permanent Complaints Customer Advisor Position in Leeds to work for a reputable and progressive Law Firm. This would be an exceptional opportunity for someone experienced within complaints or customer services an individual looking to start a business that are experts in their market have an excellent reputation and invest in all their employees offering an fantastic progression plan! Please apply now! Description As a Customer Advisor you will be central point of contact and investigating any complaints coming into the business you will log each case be corresponding with the customer throughout and handle effectively to avoid escalation. You will be corresponding with customers over letter, phone and email supporting with tracking data and providing analysis of complaints looking at ways to improve service and procedures. If you are an excellent problem solver and passionate about helping and supporting customers we would love to hear from you! Profile Previous complaints and customer service experience Excellent written and verbal skills Strong communication skills and able to build good working relationships Resilient and a positive can do attitude Passionate about delivering the best level of customer service An excellent team player Job Offer Salary of 28000+ reputable legal firm in Leeds City Centre+ full training provided+ excellent progression and development+ no shift patterns or weekends+ good benefits package+ superb offices and facilities+ fabulous team and culture+ immediate interview

Customer Success Manager Property Management Software £45,000 £60,000 + bonus, private healthcare, hybrid and flexible working, EAP, enhanced pension, DIS, GP access and more Remote + 25% UK Travel Are you a Customer Success professional with a genuine, in-depth understanding of block management and property management finance? Do you know your way around service charge budgets, apportionments, and year-end processes and want to use that expertise in a more strategic, client-facing role? If so, this could be the perfect next step. My client is a forward-thinking technology business delivering high-quality solutions to the Property Management industry. They are looking for a Customer Success Manager to be the trusted partner to their clients ensuring they gain maximum value from the software platform from onboarding through to long-term success. This is not a generic CSM role - we are specifically looking for someone who understands the real-world challenges of block and property management, particularly financial processes and service charge management. You ll work closely with clients, helping them optimise how they use the software platform, while acting as their voice internally across Product, Sales, and Support teams. Key Responsibilities: Customer Relationship Management Build strong, long-term relationships with property management clients Act as a trusted advisor, understanding client goals and operational challenges Monitor customer health and proactively manage risk Onboarding & Adoption Support onboarding alongside the Implementation team Deliver tailored training to ensure successful system adoption Ensure a smooth transition into live usage and ongoing support Product Advocacy Gather customer feedback and influence product development Represent client needs internally and contribute to roadmap discussions Growth & Retention Identify opportunities to expand usage, features, and services Drive engagement and long-term customer value Insight & Reporting Use CRM and analytics tools to track usage, trends, and renewal readiness Deliver clear, insightful reporting to both clients and internal teams Industry Expertise Act as a subject matter expert in property management financial processes Stay ahead of industry trends, legislation, and best practice Bring insight into customer conversations, positioning CPL as a trusted authority Essential Experience (Please Read Carefully) To be successful in this role, you must have: Strong, hands-on experience within the block / property management industry A deep understanding of service charge accounting, including: Budgeting & forecasting Service charge apportionment Year-end processes & reconciliations; Experience working with or alongside property managers, finance teams, or managing agents The ability to translate industry knowledge into meaningful client conversations Applications without this level of industry knowledge are unlikely to be considered. What We re Looking For Proven experience handling clients at a high-level Confident communicator, able to engage with stakeholders at all levels Commercial awareness with a focus on value and retention Proactive, analytical, and solutions-focused mindset Comfortable working remotely with regular travel (approx. 25%) Why Join My Client? Be part of a growing, innovative property technology company with big plans! Work closely with industry-leading clients Have real influence on product direction and customer outcomes Join a collaborative, supportive team that values your input Apply Now If you re ready to combine your property management expertise with a strategic, client-focused role we d love to hear from you.

About the Role At Connect2Hackney, we are recruiting for a skilled Lawyer to join our Legal & Governance Services team. We are looking for a professional who can demonstrate they are part of an ambitious, agile legal team with a sound grasp of the bigger picture, understanding the Council's key priorities. In this pivotal role, you will contribute to the development and delivery of corporate strategies and operational plans. You will be responsible for managing a caseload of both routine and non-routine legal matters with minimum supervision , while providing clear, consistent, and accurate legal advice to clients across the Council's services. Key Responsibilities Case Management: Manage a demanding caseload of legal matters and complex reports , ensuring compliance with the Service's practice management standards. Advocacy: Undertake advocacy on behalf of the Council in courts and tribunals. Advisory: Deliver seminars or briefings to clients, colleagues, and Members and advise on legal issues, governance, and procedure. Performance: Use the case management system effectively to record at least 1,200 chargeable hours per annum. Collaboration: Work collaboratively with clients to ensure a customer-focused approach and supervise junior staff when required. About You We are looking for a qualified solicitor or barrister (Supreme Court of England and Wales) or a Fellow of the Institute of Legal Executives. You must be IT literate and have a strong understanding of the workings of local government and the issues affecting a multi-cultural inner-city area. You should have experience in one or more of the following areas relevant to the team: Adult Social Services or Children's Services Employment, Housing, or Litigation Planning, Property, or Regeneration Licensing, Procurement, or Prosecutions Skills & Attributes Communication: Highly developed oral and written communication skills , with the ability to research and present complex legal arguments. Flexibility: Willingness to attend evening meetings as required and adopt new ways of working to manage a varied workload. Proactivity: Able to take initiative, work independently , and take responsibility for your own self-development. Join Us If you are ready to support the Council in achieving its strategic aims and can relate professionally to a wide range of stakeholders, from senior officers to members of the public, we want to hear from you. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Quick Staff UK is recruiting for a Legal Advisor to join a well-established and growing legal expenses insurance business based in Cardiff city centre. This is an excellent opportunity for a law graduate with a post graduate qualification or early-career legal professional to gain broad, hands-on exposure across multiple areas of law while providing practical advice to policyholders via a legal helpline service. If you re enthusiastic, professional and customer-focused and looking to build real-world legal experience this role offers structured training, ongoing development and exposure to diverse legal scenarios. As a Legal Advisor, you will provide clear, practical and accurate telephone-based legal advice to policyholders across a wide range of matters. You ll be handling varied and often complex enquiries, helping clients understand their rights and options in real-life situations. This is a hybrid opportunity Hours of work: Monday to Friday 9am-5.30pm (3 weeks of the month) 1 day a week office-based and 4 days working from home 11.30am - 8pm (1 week of the month) 5 days working from home 1 Saturday per month (with a day off in the week) working from home Key Responsibilities: Deliver clear, concise and practical legal advice via telephone Handle legal enquiries relating to: Employment law (disciplinary, redundancy, discrimination) Property disputes (boundaries, rights of way) Consumer matters (faulty goods, service disputes) Landlord & tenant issues (tenancy agreements, eviction processes) Ensure advice remains compliant with current legislation and regulatory standards Maintain accurate case records and documentation Work collaboratively with Legal Advice and Claims teams Contribute to continuous service improvement and knowledge sharing Qualifications & Experience: Recognised legal qualification (Law Degree and LPC or equivalent preferred) Previous experience in a legal advisor or paralegal role is desirable Experience within legal expenses insurance or insurance sector desirable Strong understanding of regulatory and compliance requirements Skills & Attributes: Excellent verbal communication skills Ability to explain complex legal matters in a clear, digestible way High levels of integrity, confidentiality and professionalism Strong organisational skills and ability to manage workload effectively Adaptable and comfortable working in a fast-paced environment Customer-focused with a collaborative mindset IT literate (Microsoft Office and case management systems) What s On Offer: Exposure to a broad range of legal disciplines Structured training and ongoing professional development Supportive team environment Opportunity to build practical legal knowledge early in your career Career progression within a growing organisation If you're looking to develop your legal career in a professional, ethical and customer-focused environment, we would love to hear from you. We review every application carefully, but only shortlisted candidates will be contacted. If you don t hear from us within 7 days, check our website or open the app to see what s new. Quick Staff UK is an equal opportunities employer. We value diversity and are committed to creating an inclusive workplace for all employees and applicants regardless of age, gender, disability, race, religion, sexual orientation, or background.

Job Tittle: Customer Service Advisor Location: Bournemouth Salary/Hourly Rate: 13.12 Job Type: Temporary, Ongoing with a possibility to go perm Working hours/days: Monday to Friday 9am-5:30pm HR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company with multiple offices. The client are looking for an enthusiastic and energetic character to join their financial services company based in Bournemouth as a Customer Service Advisor. The ideal candidate will be able to demonstrate customer service experience within call centre. You will be responsible for taking incoming calls made by investors and professionals adhering to compliance and regulations. General Duties of Customer Service Advisor: Taking incoming calls made by investors and professionals adhering to compliance and regulations. Prioritise queries and correspond with other departments when necessary to determine the root cause. Type and administer correspondence to clients / investors meeting deadlines. Ensure quality and accuracy in all correspondence with customers and investors. General Requirements of Customer Service Advisor: Demonstrate customer service experience, ideally gained from the financial services industry, however this isn't essential. Other customer service experience can include any complaint handling, inbound processing and/or banking roles. If you are interested in the Customer Service Advisor role based in Bournemouth, hit the 'apply now!' button for an immediate interview!

Our well-established client based in the Tamworth area are currently recruiting for a Customer Service Advisor to join their team on a 12-week, temporary basis. FULL TIME - Monday to Friday 37.5 hours per week on a rotating shift pattern on 8am - 4pm / 9am - 5pm / 10am - 6pm This position is temporary for 12 weeks, with the potential for it to be extended. Main duties include: Handle incoming telephone calls and assist customers with their enquiries. Arrange appointments and handle customer bookings. Deal with complaints and escalate if necessary. Data entry into company system. Place customer orders. Deal with a large volume of telephone calls. The ideal candidate will: Have excellent communication skills. Be confident working within a busy call centre environment. Have excellent IT skills. If you feel you have the right skills and experience for this role, please apply now stating why you would be suitable.

Customer Service Team Leader Our Tamworth based client is looking for a Customer Service Team Leader to join their team. Your role will be to lead and support a team within Customer Service to deliver exceptional service to customers. The Team Leader will ensure that service standards are met, operations are efficient and accurate, team performance is optimised, and customer satisfaction is consistently high. As a Customer Service Team Leader, you will need to have/be: Demonstrable experience within a customer service and/or administrative environment. Previous experience in a supervisory or team leader capacity, with responsibility for guiding team performance. Excellent communication and interpersonal skills, with the ability to build strong working relationships at all levels. Proven ability to motivate, engage, and inspire team members to achieve targets and deliver high standards. Strong problem-solving skills with the confidence to make effective and timely decisions. Proficient in the use of customer service systems and Microsoft Office applications. Highly organised, with the ability to plan, coordinate, and monitor multiple workstreams to ensure timely delivery. Maintains a calm, professional, and customer-focused approach in all situations. Good understanding of HR policies and procedures, with the ability to apply them appropriately. Competent in data analysis and the use of reporting tools to track performance and inform decision-making. Details: Salary : 28, 000 - 30, 000 Working Hours : Full time, Monday - Friday Location : Tamworth (on site) Duration : Permanent Role of Customer Service Team Leader: Lead by example to inspire, motivate, and develop a high performing Customer Service team, consistently delivering against SLAs and departmental KPIs. Foster a positive, inclusive, and collaborative team culture that promotes engagement, wellbeing, and high performance. Take full ownership of daily operations, actively contributing to task completion and ensuring smooth, efficient workflows. Monitor team performance through KPIs and metrics, providing regular coaching, constructive feedback, and structured one-to-one sessions. Conduct performance appraisals, identifying development needs and implementing effective training and support plans. Manage escalated customer queries and complaints with professionalism, ensuring timely and satisfactory resolution. Ensure full compliance with company policies, procedures, and service standards across the team. Undertake investigations and manage employee relations matters in line with company policies and best practice. Collaborate cross functionally to resolve operational challenges and enhance overall service delivery. Lead end-to-end recruitment processes, including onboarding, training, and integration of new team members. Produce accurate and insightful reports to support business performance tracking and informed decision-making. Analyse customer trends, service demand, and workload patterns, delivering clear, data driven insights to stakeholders. Provide cover for other Team Leaders during periods of absence, ensuring continuity of leadership, decision making, and team support. Drive a culture of continuous improvement, identifying opportunities to enhance processes, efficiency, and customer experience. Undertake any additional duties commensurate with the role, supporting wider team and business objectives as required. Benefits of working as a Customer Service Advisor: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking

Victim Support is seeking a committed and detail-focused Team Leader to help coordinate and maintain excellent support for witnesses within the busy Court environment at Stoke Crown Court and North Staffordshire Justice Centre. You will play a vital role in supporting the Deputy Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey. This role is permanent working 37.5 hours per week covering Stoke Crown Court and North Staffordshire Justice Centre. Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best? If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you. What We Offer At Victim Support, we are committed to supporting and developing our colleagues. Our competitive rewards and benefits package includes: Flexible Working Options - including hybrid working where applicable Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave Birthday Leave - an extra day off to celebrate your birthday Pension Plan - 5% employer contribution Enhanced Allowances - enhanced sick, maternity and paternity pay Exclusive Discounts - high street, holidays, gyms, entertainment, and more Financial Wellbeing Support - access to salary deducted finance and guidance Wellbeing Resources - employee assistance programme and wellbeing support EDI Networks - opportunities to engage in colleague groups promoting equity and inclusion Sustainable Travel Schemes - Cycle to Work and season ticket loans Career Development - comprehensive training and ongoing development opportunities About the Role As the Team Leader - Witness Service (Court-Based), you will support the delivery of a high quality, safe, and consistent service for all witnesses attending court. You will: Lead the delivery of the Witness Service within the court, ensuring a high-quality, safe, and consistent service for all witnesses. Line-manage Deputy Team Leaders and volunteers, supporting recruitment, training, development, performance, and wellbeing. Oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals. Ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards. Manage rotas, resource planning, and service coverage across the court cluster. Promote excellent communication across teams, facilitating team meetings and sharing learning. Build and maintain effective relationships with local stakeholders, including statutory and voluntary partners. Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities. Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses. This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team. You will have: A strong understanding of the criminal justice system and the impact of crime on victims and witnesses. Experience delivering services in demanding environments with a focus on customer experience and service excellence. Experience providing guidance, support, or crisis management to staff or service users. Strong communication, negotiation, and advisory skills, both written and verbal. The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices. Experience gathering, analysing, and reporting information from multiple sources. Sound IT skills, including the use of Microsoft Office and case management systems. Commitment to safeguarding, equality, diversity, and inclusive practice. Additional Information The role may involve exposure to emotionally demanding situations and requires resilience. Travel across the Court cluster may be required. Occasional evening or weekend work may be necessary. An Enhanced DBS check will be required. About the Witness Service The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defense. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court. This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service - so every witness feels informed, supported and more confident in court. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Commercial Account Handler Altrincham 30K - 40K The Company A well-established independent insurance brokerage is seeking an experienced Commercial Account Handler to join their team in Altrincham and step into a readymade portfolio of clients. Known for their professional and impartial advisory based approach, they cater to SME, Mid-Market and Corporate Clients across a wide range of industry sectors, providing cross-class tailored insurance solutions. Having already grown through acquisition, the company have large growth plans with further acquisitions in the pipeline, the Commercial Account Handler will take over an existing portfolio of clients from day one. The Role As a Commercial Account Handler, you will be maintaining an existing portfolio of clients as well as developing new clients and your responsibilities will include: Working with a portfolio of new and existing clients, in close collaboration with the team of Senior Brokers and Directors, to provide tailored insurance solutions. Providing comprehensive customer support and advice to meet the insurance needs of your clients. Develop a strong understanding of the clients business and requirements, and their risks. Dealing with the processing and administration of new contracts, renewals and MTA's. Liaising and negotiating with underwriters to identify the most suitable insurance products for your clients. Working closely with Senior Brokers, Account Executives and Directors to develop a strong knowledge of a commercial insurance products, and ensuring all recommendations are aligned to the client's needs. Handling day-to-day queries and enquiries from both clients and insurers. Providing outstanding customer service, developing lasting relationships. About You A minimum of 3 years experience in the insurance industry as either a Commercial Account Handler, Commercial Broker, or Commercial Account Manager - essential! Experience and confidence of working with SME and Mid-Market clients. In depth knowledge of multiple commercial insurance products and services across all lines. Working knowledge of Acturis Excellent customer service and relationship-building skills both in person and over the phone CII qualification or working towards would be advantageous Excellent attention to detail and organisational skills Strong PC skills If you're a Commercial Insurance professional looking for a role that will provide you with autonomy, accountability, stability and long-term opportunities this is the job for you!

Service Advisor Basic Salary: Up to £32,000 OTE: £42,000+ Hours: Monday-Friday, 8:00am-6:00pm Saturday rota, 8:30am-12:30pm Location: Slough Benefits In-house training and career development High street discounts Service and parts discounts Employee referral scheme Life assurance Are you a motivated, customer-focused Service Advisor looking for your next opportunity within a busy and professional car dealership? This is a fantastic opportunity to join a well-established business offering strong earning potential and ongoing development. Key Responsibilities Booking vehicles into the service department efficiently Managing workshop loading to maximise productivity Acting as the main point of contact for customers, ensuring a high level of service at all times Upselling additional work, service plans, and current offers in line with customer needs Skills & Experience Required Previous experience in a Service Advisor within a Car Dealership Knowledge of Kerridge / 1LINK / Pinnacle / RTC or a similar DMS system Proven experience in upselling additional services or products Full UK manual driving licence (subject to driving licence checks) If you're interested in this Service Advisor position, please contact Kelsey at Auto Skills and quote Job Number: 52909.

We are currently recruiting for a Customer Services Advisor working full time Monday - Thursday 8.45am -5pm & Fridays 8.45 - 4.00pm paying 13.54 on a temporary ongoing basis. Responsibilities of a customer services Advisor: Dealing with incoming and outgoing calls Logging customer's requirements Providing administrative and clerical support For more information on the customer services repairs advisor, please contact Steph at Major Recruitment - Telford Branch. We will carefully consider your application and advise you as to whether we are able to progress with your application, within 3 working days. If you do not hear from us within this time, your details will not be retained. If you're not successful on this occasion, please continue to apply to future roles that we advertise. Major Recruitment are an employment agency working on behalf of our clients. Should you be seeking a new permanent position, temporary assignment or contract, you will find our staff professional and courteous, and our interview process straight forward. We are located in thriving Telford and we focus on jobs in Shropshire, Staffordshire, North Wales and Wolverhampton. Major Recruitment specialise in industrial, commercial, driving and technical recruitment. INDFE

Service Advisor Basic Salary: £28,600 OTE: £36,000+ Hours: Monday - Friday 8am till 6pm Location: Bishops Stortford Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards. Upselling works to be completed and special offers/Service Plans Skills and Qualifications of a Service Advisor Must have previous experience as a Service Advisor Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System Previous experience Upselling Full manual UK Driving License - Subject to drivers check If you are interested in this Service Advisor position, please contact Skills and quote job number: 53442

Service Advisor Basic Salary: £29,000 + Depending on experience OTE : £36,000 Hours: Monday - Friday 8am till 6pm and 1 in 4 Saturday's 8am till 2pm Location: Twickenham Benefits: Staff Discounts Life Insurance Private Medical Insurance Company Car Scheme Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards. Upselling works to be completed and special offers/Service Plans Skills and Qualifications of a Service Advisor Must have previous experience as a Service Advisor with a customer service environment or main car dealership Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System Previous experience Upselling Full manual UK Driving License - Subject to drivers check If you are interested in this Service Advisor position, please contact Skills and quote job number: 52935

Clark James Recruitment are working with a Leading Estate Agency business. Our client is looking to recruit a Branch Administrator to join the business on a full-time, permanent basis. . Role Previous administration experience is essential, Estate Agency experience preferable however, not essential. Delivering exceptional service to our customers. Working closely with customers purchasing properties, Mortgage Advisors and Solicitors. Involvement in the sales process including the exchange and completion of properties. A strong involvement with the back-office administration. Candidate Ideally previous experience working within an Estate Agency with an understanding of the Property sector, our client may consider an applicant from outside of the Property industry, however, please only apply if your cv demonstrates previous sales and administration experience. Must be able to demonstrate excellent communication, presentation and attention to detail. Excellent telephone manner. Excellent IT skills. Can do, positive attitude. A strong team player. Ability to meet deadlines and work in a fast-paced environment. Package Attractive basic salary. Full time.

Service Advisor Basic Salary: £30,0000 + Hours: Monday - Friday 8am till 5pm & 1 in 3 Saturday's Location: Chelmsford Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards. Upselling works to be completed and special offers/Service Plans Skills and Qualifications of a Service Advisor Must have previous experience as a Service Advisor Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System Previous experience Upselling Full manual UK Driving License - Subject to drivers check If you are interested in this Service Advisor position, please contact Skills and quote job number: 53157

SC Cleared Observability Consultant: Dynatrace, Splunk, Cloud, ITSM, Clearance - (RL8136) Our Global Enterprise client is looking for an SC Cleared Enterprise Observability Consultant with an in-depth understanding of Observability platforms and technologies ranging between Vendor Specific products eg Dynatrace, Splunk, Grafana, Cribl etc. & Open-Source Observability projects eg Open Telemetry, Prometheus, Grafana OSS etc. You will be responsible for providing Observability platform delivery expertise to deliver advisory, design & implementation services that meets our customers business requirements within their overall observability strategy. The role will also involve staying at the forefront of new technologies and new vendors, working within the Enterprise Observability Practice. Start Date: 5th May 2026 Duration: 115 days (initially) Pay Rate: £347 p/d (PLEASE NOTE: Employer NI is paid for by the client) Total Daily Earnings: £425 p/d (includes rolled up holiday) IR35 Status: Inside Location: Hatfield Clearance: SC Clearance is highly desirable Responsibilities: Observability Strategy & Advisory Lead discovery workshops to assess observability maturity and define tailored roadmaps aligned to business and IT objectives Assess current monitoring and observability maturity for Enterprise Organisations & recommend tooling strategies, often leveraging platforms like Dynatrace for full-stack visibility Translate business and technical requirements into actionable observability use cases to support change management and enablement initiatives Advise on tools, platforms, and best practices (eg, OpenTelemetry, SIEM vs Observability, Telemetry Management, SRE principles) Architecture & Solution Design Design end-to-end observability architectures, including Logs, metrics, traces, profiles etc., Distributed tracing frameworks/APM tooling, Infrastructure & cloud monitoring, Synthetic and real user monitoring Create telemetry data pipelines and instrumentation strategies Ensure scalable, secure, and cost-efficient observability patterns Tooling Implementation Deploy and configure observability platforms such as Dynatrace, Splunk, Grafana Cloud, Cribl, Elastic Implement OpenTelemetry collectors, agents, and SDK instrumentation strategies Build dashboards, alerts, and automation workflows Integrate Observability platforms with ITSM, AIOps, Event Management platforms Troubleshooting & Performance Engineering Analyse application, infrastructure, and network performance issues. Lead root cause analysis and performance optimisation initiatives. Enable proactive detection through anomaly detection and alert tuning. Technical Skills: 10+ years in consulting, enterprise design, and implementation roles Expertise in observability frameworks, telemetry pipelines, and service mesh integrations. Deep understanding of observability pillars: metrics, logs, traces, and user experience. Expert Level Familiarity with Products such as Dynatrace, Splunk, Grafana Cloud, Cribl (experience with at least two product sets) Strong understanding of Observability platform architecture, including Telemetry Storage, OpenTelemetry support, and cloud integrations. Experience with Dynatrace/Splunk/Grafana APIs, tagging strategies, and problem detection workflows. Proficiency in Scripting (Python, Bash) and automation tools (Terraform, Ansible). Strong stakeholder engagement and communication skills. Desirable: Professional Level Certifications in Observability products/OpenTelemetry Associate Certification/Prometheus Associate Certification Familiarity with DevOps and Platform engineering ways of working with associated tools (CI/CD, git, automation etc.) Working level understanding of Cloud/Cloud Native Observability technologies (AWS CloudWatch, Azure Monitor, eBPF, Prometheus etc.) Good understanding of networking principles related to Observability protocols (Syslog, SNMP, OTLP etc.) Experience integrating Observability platforms with ITSM and alerting platforms Cloud/CNCF certifications To apply for this SC Cleared Observability Consultant contract job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.

Rewards and Benefits on Offer; Permanent contract from day 1 1 day work from home Flexible working hours Company pension contribution Sick pay ASAP start Friendly and supportive working environment Continuous training and development The Company you will be working for; MTrec Commercial are supporting our industry leading client on their search to appoint an experienced HR Advisor to join their team on a full time and permanent basis. If you feel you have the required skills and experience, then please apply for an immediate response! The Role you will be doing; A key role within the HR team, this individual will be responsible for providing up to date employment law advice to all employees. The main duties include absence management combined with disciplinary and grievance, alongside the opportunity to support KPI analysis and identify appropriate projects in line with overall business objectives. Varied absence management including short term, long term and ill health capability cases. Liaise with the occupational health team, ensuring referrals are completed accurately and appropriate follow-up is completed. Support return to work cases, ensuring fair application of the UK absence policy. Closely monitor workplace restrictions and adjustments in line with the Equality Act, remaining mindful of the business' capacity to accommodate restrictions longer term. Provide managers and supervisors with appropriate advice on disciplinary and grievance matters - highlighting risks from a HR legislation perspective. Provide managers and supervisors with advice on performance related matters. Manage requests such as family friend leave and flexible working applications. Complete exit interviews to support the development of meaningful labour turnover analysis - highlighting trends and countermeasures. Support end to end recruitment - from initial approval on the role to onboarding the successful candidate - followed by support to the new recruit and manager during the probationary period. Lead on redundancy consultation should headcount require review - ensuring a fair process, for both single job title roles and pools with a potential reduction. Undertake project work such as policy drafting and reviews, ensuring compliance with legislation updates and best practice. Identify trends from HR KPI's suggesting recommendations for improvement. About You; CIPD Level 5 is essential Strong HR generalist experience within a manufacturing environment Excellent knowledge of UK Employment Law and best practice experience Problem solving and initiative Planning and organisation Strong communication skills Proactive and willingness to make positive change Previous experience within a fast paced HR environment, with strong experience in absence management. Ability to build relationships with various stakeholders, specifically managers - gaining their confidence as a trusted advisor. Drive consistency and fair application of HR policies and procedures.

Customer Service Advisor Warwick, Warwickshire (Free Parking + Close to Warwick Parkway Railway Station) £26,326 + Excellent Benefits Monday Friday No Weekends or shifts Join a Company That Values Your Growth We re looking for Customer Service Advisors to join a well-established and growing organisation based in Warwick. If you have a background in customer service, retail, hospitality, or administration , then this could be a good career move. What you ll be doing as a Customer Service Advisor Handling inbound and outbound customer calls Responding to enquiries via phone, email, live chat, and online platforms Delivering exceptional customer service at every touchpoint Updating internal systems and completing accurate data entry Working as part of a supportive, fast-paced team environment What s in it for you? Private healthcare with BUPA + Medicash plan Employee Assistance Programme for wellbeing support Death in Service & Critical Illness cover Employee discounts and perks Long Service Awards, Employee Appreciation Days & regular social events Clear opportunities for career progression and development What we re looking for in Customer Service Advisors Previous experience in a customer-focused role (contact centre, retail, hospitality, or office-based) Strong communication, Microsoft Office and keyboard skills A positive, team-oriented attitude Ability to thrive in a busy, fast-paced environment Reliably able to commute to Warwick on a daily basis